Help Desk Supervisor Cover Letter

Please consider me for the help desk supervisor opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for overall management responsibility for all assigned work within Utility Technologies as it pertains to the upkeep of the gas distribution connectivity model.

My experience is an excellent fit for the list of requirements in this job:

• Valid Passport is essential
• An ITIL qualification is preferable
• Knowledge of customer support techniques, tools, technologies, and best practices
• Monitors compliance of Service Level Agreements (SLA) while working with Delivery Manager to ensure contractual requirements are addressed and met
• Works with the Delivery Manager to ensure Service Level Agreements (SLA) metrics reporting requirements are understood and followed and represented correctly through daily, bi-weekly, monthly and quarterly reviews both internally and externally
• Works with the Delivery Manager to ensure training requirements, industry regulations and client specific requirements are met
• Provides constructive feedback in a timely manner
• Notifies management of escalation problems that could impact performance of multiple job units

Please consider me for the help desk supervisor opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for consistent, quality customer service and Tier 1 support for IT Services including troubleshooting of software, hardware, network, printing, mobile device following the Keystone Foods IT Service Desk Standard Operating Procedures (SOP).

Please consider my experience and qualifications for this position:

• Excels in escalation management
• Adaptable and quick learning
• Government and corporate card experience
• Strong technical learner
• Easily adapts to technical systems
• Thorough knowledge of computer workstation installation, operation, and preventive maintenance
• Thorough knowledge of network management
• Thorough knowledge of microcomputer software including word processing, spreadsheet applications, data base, and data communication in local/wide area network environment

In response to your job posting for help desk supervisor, I am including this letter and my resume for your review.

In the previous role, I was responsible for overall management responsibility for all assigned work within Utility Technologies as it pertains to the upkeep of the electric distribution connectivity model.

Please consider my experience and qualifications for this position:

• Help Desk Supervisor
• Bachelor of Art/Science Preferred
• Working knowledge with ITIL and prior experience in staff development preferred
• Experience leading or mentoring other employees highly preferred
• Self-motivated and directed, with a keen attention to detail, including analytical and problem-solving abilities
• Preferred working knowledge of retail/restaurant measures general business concepts
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude at all times
• Supervises representatives that are answering customer inquiries, primarily over the telephone, e-mail, chat, or online

I am excited to be applying for the position of help desk supervisor. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for leadership to and manages performance of the IT Service and Support staff within the IT Department.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Deep clinical expertise and a successful track record of addressing the clinical process issues and workflow optimization regarding the use of Meditech’s Electronic Medical Record (EMR) software suite
• Genuine interest in customers and personnel problem resolution
• Make decisions and recommendations concerning all aspects of the Help Desk
• Plans, coordinates and directs activities to employees
• Maintain positive perspective and inspire and motivate team members
• Experience supervising a call center team, including creating and delivering performance appriasals preferred
• Fundamental experience generating activity status and metrics reports preferred
• Strong leadership skills and leadership experience

I am excited to be applying for the position of help desk supervisor. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for help-desk support to all members of the Troop in troubleshooting existing technologies and incorporating new technologies into the Troop.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Thorough knowledge of various wide area network technologies
• Thorough knowledge of system protocols for local and wide area networks
• Thorough knowledge of router equipment and software configuration
• Knowledge of effective precautionary procedures for protecting and maintaining electronic data security
• Professional knowledge of IT methods
• Proficient understanding of IT strategy and how it relates to business objectives
• Communication and Motivational Skills
• Managerial / Supervisory Experience in a Help Desk or Service Desk environment