Help Desk Administrator Cover Letter

In response to your job posting for help desk administrator, I am including this letter and my resume for your review.

In the previous role, I was responsible for positive interactions with others and ability to work through conflict in a professional and courteous manner.

My experience is an excellent fit for the list of requirements in this job:

• Possesses a good understanding of technology principles and operating methods
• Familiar with Dell hardware and HP printers
• MTA IT Infrastructure
• Expert level knowledge of technical equipment and common software packages
• Expert level knowledge of IT security, such as firewalls, anti-virus software, etc
• Strong knowledge of mainframe computers, and Telephony
• Advanced Windows, basic Linux desktop, & server support
• Windows maintenance and update

Please consider me for the help desk administrator opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for leadership in continuous process improvement; demonstrates the ability to drive process improvement within the organization.

My experience is an excellent fit for the list of requirements in this job:

• ARCNET Enterprise Software Framework experience preferred
• Impeccable customer service attitude and skills
• Proven experience in technical support organization supporting employees and/or customers
• Established experience in diagnosing and resolving technical problems with both software and hardware
• Demonstrate knowledge and proficiency in troubleshooting
• Security+ certifications or equivalent for DoD 8570 compliance
• Able to complete a computing environment certification
• Passion for providing the best customer service

I would like to submit my application for the help desk administrator opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for ability and a willingness to support the Zone in peak work periods and/or with new initiatives and projects.

Please consider my qualifications and experience:

• WSUS-Windows System Update Server
• Browser-based email clients
• Client PC connectivity - ethernet, TCP/IP, VPN, and wi-fi
• Smart device support
• AntiVirus / spam filter software support
• Microsoft Office application support
• Network experience including WINS, DNS, DHCP and TCP/IP
• SharePoint understanding and experience

I would like to submit my application for the help desk administrator opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for project management to a variety of IT projects both in Operations and potentially architecture, with the ability to both driving and executing (hands-on) on the overall IT vision.

Please consider my experience and qualifications for this position:

• Managing incoming requests from employees at all levels for technical support, via telephone, email or ticketing system
• Manage individual time with multiple and/or competing priorities to meet employee requests
• Transform support requests into well-crafted tickets and dispatch to various support teams
• Document problems/solutions clearly and concisely in our knowledgebase to empower other team members
• Obtain equipment, tools, and space needed to support customers
• Previous IT troubleshooting experience is essential
• Solid working knowledge of desktop applications, especially Microsoft products, such as Office, Lync, & Exchange
• Experience with Terminal Services and Roaming Profiles

I submit this application to express my sincere interest in the help desk administrator position.

Previously, I was responsible for administrative support to department leaders that require the ability to address matters of a sensitive and/or confidential nature.

My experience is an excellent fit for the list of requirements in this job:

• Mobile support experience for iOS, Android solutions
• Knowledge supporting a virtual infrastructure environment
• Familiar with ITIL v3 and Microsoft MOF frameworks and best practices
• Experience in a desk side support or systems administrator role in a Windows-based environment
• Microsoft Certified Information Technology Professional Certification
• Basic network and help desk/desktop/laptop experience
• Experience in administering, maintaining, supporting Type-1 crypto equipment preferred
• Understanding of multifactor authentication solutions