Help Desk Cover Letter

In response to your job posting for help desk, I am including this letter and my resume for your review.

Previously, I was responsible for hardware support of PCs, Laptops, Servers, and Network devices, such as installing replacement hardware or upgrading hardware.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Previous experience with PCs, Windows 7/Windows 10, and MS Office
• Commitment to an IT-related area of study at a college or university
• Experience supporting Windows7, Windows 10, MS Office
• Experience supporting printers and copiers
• Working knowledge of hardware and software and how they interact
• Working knowledge of Microsoft software and technologies including current operating systems for both workstation and server operating systems and office suite
• Knowledge of current network, and connectivity issues
• Knowledge of administration tools and Web based documentation tools

In response to your job posting for help desk, I am including this letter and my resume for your review.

Previously, I was responsible for tier I and Tier II hardware support by conducting assessment and repair computers, mobile devices, phones, printers, projectors, Apple TV's and audio/sound equipment.

My experience is an excellent fit for the list of requirements in this job:

• A track record showing initiative leading to positive results
• In-depth knowledge of Microsoft Office applications (MS Outlook, Excel, Word, PowerPoint, Visio, SharePoint (MOSS))
• IT coursework, training, or experience
• General understanding of hardware, software, and networking
• High school junior or senior standing
• Available for overtime and/or flexible scheduling as needed
• Customer support background or experience in a help desk environment preferred
• Experience supervising campus IT Help Desk

I submit this application to express my sincere interest in the help desk position.

Previously, I was responsible for accurate solutions to firm personnel; evaluate and report trends in systems errors and software / hardware malfunctions.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• A+ cert
• General issues resolution for Exchange, Firewalls, VPNs and other more advanced pieces of infrastructure
• Ready to be a part of a true team
• Able to professionally and capably deal with agitated or irate customers
• Strong browser support (Internet Explorer and Firefox)
• Familiarity with HTML and Microsoft Access an asset
• Good working knowledge of ITIL concepts an asset
• Familiarity with Windows and MAC Operating Systems, databases, java support, network topologies and devices an asset

I submit this application to express my sincere interest in the help desk position.

In the previous role, I was responsible for accurate, timely and creative solutions of moderate to complex nature to ensure client productivity for IGT internal desktop systems software and hardware, network systems, printers, telecommunications, and other related technical equipment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Basic knowledge of hardware and software and how they interact
• Basic knowledge of effective troubleshooting techniques
• Basic knowledge of Microsoft software and technologies including current operating systems for both workstation and server operating systems and office suite
• Knowledge of current network, and how to deal with connectivity issues
• Work experience in troubleshooting problems with day to day operating environments and customer applications
• Quickly respond to client inquiries and complaints
• Solid understanding of MS Office, Windows, and Microsoft
• Experience in providing in-house escalation assistance

I would like to submit my application for the help desk opening. Please accept this letter and the attached resume.

Previously, I was responsible for support and research analysis for desktop, software and hardware functionality in response to business partner questions; including researching and resolving problems with printers, scanners, other peripherals and utilities as they interact with the desktop (desktops can include PCs, Laptops, Macintosh PCs and Power Macs or any other Eaton Vance computerized equipment), plus the operating systems and software.

Please consider my qualifications and experience:

• Experience training students and staff on Help Desk Procedures
• Knowledge of supporting Campus ticketing system
• Knowledge of support of students and parents of students on student information systems
• Extensive knowledge of university systems to include BASIS, Blackboard, UAConnect, Bomgar and call center phone system
• Skilled troubleshooter of Microsoft Windows and Apple Macintosh systems and associated software titles
• Understanding of PCs and peripherals in a networked environment
• Understanding of servers, workstations, and peripherals in a wide area networked environment
• MS Windows support knowledge