Desk Support Cover Letter

I submit this application to express my sincere interest in the desk support position.

Previously, I was responsible for hardware / software / network problem diagnosis / resolution for internal end users and occasionally for customers.

Please consider my experience and qualifications for this position:

• Maintain system setup and deployment records as needed regarding system configuration
• Taking turn as regional Dispatcher on rotating basis
• Entering and maintaining IT Assets
• Transfer customer data from one machine to the next
• Maintain desktop images
• Preparing, configuring and deploying mobile devices including iPhones and iPads
• Ensure the customer is satisfied with the solution before closing the ticket
• Answer all incoming calls in a timely manner

I would like to submit my application for the desk support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for first level hardware, network, and software support for Team Members located at our retail stores, corporate office, distribution centers, and remote user locations.

Please consider my experience and qualifications for this position:

• Previous experience with desktop support
• Familiar with content delivery networks (CDN) and registrar control panels
• Functional knowledge of wiring/cabling standards for telecommunications equipment
• Able to manage and negotiate with vendor
• Excellent language skills in both English and Mandarin
• Organize and present data from an array of sources for projects, comparisons, and research
• Experience with Ticket management tools
• Able to work with both technical and business users

I would like to submit my application for the desk support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for computer hardware, software and network problem resolutions for user departments within the University or Medical Center.

My experience is an excellent fit for the list of requirements in this job:

• Review and update Service Desk documentation including knowledge based articles, handouts or other information including participating in company presentations
• Perform regimented items that are pre-defined and documented by upper tiers
• Proficient in windows 7/8 and Mac OSX
• Strong discipline with asset management
• Strong customer service skills and a high customer service ethic
• Excellent communication skills with both technical and non-technical users over the phone, in person and through progress reports, e-mail and other written documentation
• Working knowledge of office automation software, including Microsoft AD, Exchange, Multi-Function printers, Microsoft Office Suite and other third party products
• Independent, self-motivated, detailed-oriented and highly organized

I would like to submit my application for the desk support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for first and second level technical support to address and resolve issues related to computer hardware, software, and network problems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Capable of managing multiple tasks and of meeting aggressive deadlines
• Strong problem solving and fault diagnosis skills
• Advanced knowledge of PowerShell
• Working knowledge of Google Applications is preferred
• Experience with multiple Windows OS environments
• On call to handle after hour support
• Excellent oral and written communication skills, with a focus in technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person, and in writing
• Fluent in EnglishSearch Jobs US

I would like to submit my application for the desk support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for first level phone support to users on hardware, software, network and other issues.

My experience is an excellent fit for the list of requirements in this job:

• Provide support to a variety of customers troubleshooting technical problems or providing technical support related to software and hardware systems through configuration, monitoring, control and maintaining
• Primary role will be doing phone second level support for I/S Claim Center Applications
• Excellent customer service - looking for a highly customer focused individual
• Good verbal communication between integrated teams
• Able to provide feedback to Level 1 support for continuous process improvement
• Written communication in the form of knowledgebase updates and email communication
• Communicate support activity via analytical/metrics reports to management
• Able to monitor and interpret the Error Queue and Workflow Failure monitoring and correction