Desk Agent Cover Letter

Desk Agent Cover Letter

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15 Desk Agent cover letter templates

What to include in a Cover Letter
1
Company Address
2
Salutation
3
Compelling Details
4
Respectful Closing

How to Write the Desk Agent Cover Letter

807 Brian Lights
Lake Felixfurt, IN 30631
Dear Peyton Cronin,

I am excited to be applying for the position of desk agent. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

  • Strong knowledge in Microsoft Office applications (Outlook, Word, Excel, and Power Point)
  • Experience supporting Microsoft Operating Systems for workstations (XP/Vista/7)
  • Good time management techniques to maintain high level of customer service in a high-paced, heavy workload environment
  • Customer Focussed- Someone with a strong background in customer services would be ideal
  • Some technical awareness- They don’t have to be an outright techie, but some basic awareness
  • Friendly, empathic presence and helpful attitude
  • Intermediate knowledge of IT architecture and ITIL Framework
  • Bachelor, or equivalent work experience

Thank you in advance for reviewing my candidacy for this position.

Sincerely,

Marion Dibbert

Responsibilities for Desk Agent Cover Letter

Desk agent responsible for professional customer support for any inquiries received via the ContactOne channels following Service Desk ticket handling processes and procedures.

Problems \ requests range from simple to complex
In-depth knowledge of Windows desktop operating systems like Windows XP, Vista and 7
Service or Help desk institute certification
Experience in handling of local / Global support requirements
Experience in supporting users onsite
Experience gained by working for a Global company
Demonstrate cultural diversity / sensitivity
Provision of high quality service to customers both internal & external

Desk Agent Examples

Example #1

Example of Desk Agent Cover Letter

340 Marita Junction
Lake Katie, FL 90755
Dear Skyler Jerde,

In response to your job posting for desk agent, I am including this letter and my resume for your review.

Previously, I was responsible for exemplary customer handling skills to warm transfer the inquiry to the right area for support (L1.5 / T2) as defined.

My experience is an excellent fit for the list of requirements in this job:

  • Experience within IT
  • Excellent quality assurance skills
  • Experience with Active Directory Users and Computers
  • Experience in troubleshooting TCP/IP DNS, and Cisco VPN
  • Preferred certification from A+, HIT-001,Security+, Microsoft Certifications such as MCT, or equivalent certification
  • ITIL – ITSM lifecycle
  • Understanding of endpoint operating systems, including Windows, Mac, and Linux
  • Apple Certified Support Professional (ASCP) and/or CompTIA Linux+

I really appreciate you taking the time to review my application for the position of desk agent.

Sincerely,

Sawyer O'Connell

Example #2

Example of Desk Agent Cover Letter

8375 Bogisich Stravenue
Lamarville, SD 91455
Dear River Hintz,

I would like to submit my application for the desk agent opening. Please accept this letter and the attached resume.

Previously, I was responsible for direct training on day-to-day expectations, including customer service, resources, emergency procedures and desk operations;.

Please consider my experience and qualifications for this position:

  • Is creative when upselling the hotel services
  • Greets and welcomes all guests upon arrival following the ARRIVAL process
  • Deal with hardware and application support queries and issues reported to the support desk
  • Assign incidents or requests to the appropriate expert owner group
  • Answer customer calls reporting service changes and outages
  • Complete password/PIN resets
  • Perform incident analysis to determine possible cause and potential fix
  • Update tickets and continuously coordinate necessary work

Thank you for your time and consideration.

Sincerely,

Morgan Bauch

Example #3

Example of Desk Agent Cover Letter

691 Lewis Circle
Hilllshire, MN 67293
Dear Cameron Pagac,

I would like to submit my application for the desk agent opening. Please accept this letter and the attached resume.

Previously, I was responsible for immediate assistance and feedback to Team Members on operational procedures; ensuring understanding and compliance with policies and procedures.

Please consider my experience and qualifications for this position:

  • Experience with Tier I phone support
  • High proficiency with troubleshooting Windows, Mac, and Linux Operating Systems
  • Basic Active Directory experience/knowledge
  • Citrix XenApp Support and troubleshooting experience
  • Active Directory support and password resets
  • Experience creating OU's
  • Provide information to staff and/or clients about special activities
  • Observe and report any security issues to the Manager

Thank you in advance for reviewing my candidacy for this position.

Sincerely,

Haven Vandervort

Example #4

Example of Desk Agent Cover Letter

1770 Helen Flats
Stiedemannhaven, NV 54763
Dear Jordan Gutkowski,

I would like to submit my application for the desk agent opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for feedback to management regarding customer comments as a basis to develop ideas for improved services, processes and procedures.

My experience is an excellent fit for the list of requirements in this job:

  • Experience in the luxury segment
  • Driven, determined and competitive
  • Shows a willingness to learn
  • Excellent probing and listening skills, to uncover the prospect’s "pain"
  • Able to work off own initiative and hit the ground running
  • Organised, methodical and able to simultaneously work on multiple tasks
  • PC Literacy (i.e., Word, Excel, PowerPoint)
  • Maintains a working knowledge of the property, special events on and near the property, in order to advise guests of the same whenever possible

Thank you for considering me to become a member of your team.

Sincerely,

Campbell Anderson

Example #5

Example of Desk Agent Cover Letter

9362 Ollie Fort
New Laurifurt, TN 14660-7944
Dear Casey Johnson,

In response to your job posting for desk agent, I am including this letter and my resume for your review.

In the previous role, I was responsible for support to Contact Division Representatives in regards to Customer Service policies and procedures.

Please consider my qualifications and experience:

  • Document status updates and communicate to necessary parties
  • Answering queries via telephone and email
  • Support, Escalation/Liaison with 3rd party suppliers and 2nd line support
  • User creation and administration
  • Managing incidents through to resolution
  • To assess and set the appropriate level of priority, allocating the call to the correct resolver group
  • To monitor and escalate all calls logged according to agreed service levels
  • To provide progress updates and explanations on call resolutions in a clear format that is easy for the user to understand, be that verbally, or in writing within the call management software

Thank you for your time and consideration.

Sincerely,

Shae Dooley

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