15 Desk Agent cover letter templates
How to Write the Desk Agent Cover Letter
Lake Felixfurt, IN 30631
I am excited to be applying for the position of desk agent. Please accept this letter and the attached resume as my interest in this position.
In my previous role, I was responsible for guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.
I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:
- Strong knowledge in Microsoft Office applications (Outlook, Word, Excel, and Power Point)
- Experience supporting Microsoft Operating Systems for workstations (XP/Vista/7)
- Good time management techniques to maintain high level of customer service in a high-paced, heavy workload environment
- Customer Focussed- Someone with a strong background in customer services would be ideal
- Some technical awareness- They don’t have to be an outright techie, but some basic awareness
- Friendly, empathic presence and helpful attitude
- Intermediate knowledge of IT architecture and ITIL Framework
- Bachelor, or equivalent work experience
Thank you in advance for reviewing my candidacy for this position.
Sincerely,
Marion Dibbert
Responsibilities for Desk Agent Cover Letter
Desk agent responsible for professional customer support for any inquiries received via the ContactOne channels following Service Desk ticket handling processes and procedures.
Desk Agent Examples
Example of Desk Agent Cover Letter
Lake Katie, FL 90755
In response to your job posting for desk agent, I am including this letter and my resume for your review.
Previously, I was responsible for exemplary customer handling skills to warm transfer the inquiry to the right area for support (L1.5 / T2) as defined.
My experience is an excellent fit for the list of requirements in this job:
- Experience within IT
- Excellent quality assurance skills
- Experience with Active Directory Users and Computers
- Experience in troubleshooting TCP/IP DNS, and Cisco VPN
- Preferred certification from A+, HIT-001,Security+, Microsoft Certifications such as MCT, or equivalent certification
- ITIL – ITSM lifecycle
- Understanding of endpoint operating systems, including Windows, Mac, and Linux
- Apple Certified Support Professional (ASCP) and/or CompTIA Linux+
I really appreciate you taking the time to review my application for the position of desk agent.
Sincerely,
Sawyer O'Connell
Example of Desk Agent Cover Letter
Lamarville, SD 91455
I would like to submit my application for the desk agent opening. Please accept this letter and the attached resume.
Previously, I was responsible for direct training on day-to-day expectations, including customer service, resources, emergency procedures and desk operations;.
Please consider my experience and qualifications for this position:
- Is creative when upselling the hotel services
- Greets and welcomes all guests upon arrival following the ARRIVAL process
- Deal with hardware and application support queries and issues reported to the support desk
- Assign incidents or requests to the appropriate expert owner group
- Answer customer calls reporting service changes and outages
- Complete password/PIN resets
- Perform incident analysis to determine possible cause and potential fix
- Update tickets and continuously coordinate necessary work
Thank you for your time and consideration.
Sincerely,
Morgan Bauch
Example of Desk Agent Cover Letter
Hilllshire, MN 67293
I would like to submit my application for the desk agent opening. Please accept this letter and the attached resume.
Previously, I was responsible for immediate assistance and feedback to Team Members on operational procedures; ensuring understanding and compliance with policies and procedures.
Please consider my experience and qualifications for this position:
- Experience with Tier I phone support
- High proficiency with troubleshooting Windows, Mac, and Linux Operating Systems
- Basic Active Directory experience/knowledge
- Citrix XenApp Support and troubleshooting experience
- Active Directory support and password resets
- Experience creating OU's
- Provide information to staff and/or clients about special activities
- Observe and report any security issues to the Manager
Thank you in advance for reviewing my candidacy for this position.
Sincerely,
Haven Vandervort
Example of Desk Agent Cover Letter
Stiedemannhaven, NV 54763
I would like to submit my application for the desk agent opening. Please accept this letter and the attached resume.
In the previous role, I was responsible for feedback to management regarding customer comments as a basis to develop ideas for improved services, processes and procedures.
My experience is an excellent fit for the list of requirements in this job:
- Experience in the luxury segment
- Driven, determined and competitive
- Shows a willingness to learn
- Excellent probing and listening skills, to uncover the prospect’s "pain"
- Able to work off own initiative and hit the ground running
- Organised, methodical and able to simultaneously work on multiple tasks
- PC Literacy (i.e., Word, Excel, PowerPoint)
- Maintains a working knowledge of the property, special events on and near the property, in order to advise guests of the same whenever possible
Thank you for considering me to become a member of your team.
Sincerely,
Campbell Anderson
Example of Desk Agent Cover Letter
New Laurifurt, TN 14660-7944
In response to your job posting for desk agent, I am including this letter and my resume for your review.
In the previous role, I was responsible for support to Contact Division Representatives in regards to Customer Service policies and procedures.
Please consider my qualifications and experience:
- Document status updates and communicate to necessary parties
- Answering queries via telephone and email
- Support, Escalation/Liaison with 3rd party suppliers and 2nd line support
- User creation and administration
- Managing incidents through to resolution
- To assess and set the appropriate level of priority, allocating the call to the correct resolver group
- To monitor and escalate all calls logged according to agreed service levels
- To provide progress updates and explanations on call resolutions in a clear format that is easy for the user to understand, be that verbally, or in writing within the call management software
Thank you for your time and consideration.
Sincerely,
Shae Dooley