Service Business Manager Resume Samples

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Z Heaney

Zita

Heaney

47820 Paucek View

Phoenix

+1 (555) 519 6686

47820 Paucek View

Phoenix

Phone

p +1 (555) 519 6686

Experience Experience

Chicago, IL

Service Business Manager

Chicago, IL

Russel and Sons

Chicago, IL

Service Business Manager

Manage the proposal and work order process for assigned accounts & territory
Manage virtual sales teams assigned to proposal & work order creation
Manage direct relationships with management representatives for all key accounts
Performance management, career and succession planning for all service employees
Develop a highly performing team and facilitate the team’s achievement of goals and objectives
In partnership with Enterprise Account Managers, strategically drive new services business to targeted accounts within your sales territory
Learning and Development: Tuition reimbursement, internal talent mobility programs, Borathon (employee-led hackathon ), R&D innovation offsite, technical boot camps, Sales Academy, Worldwide Sales Kickoff, and speaker series

Detroit, MI

Manager of Business Service Function

Detroit, MI

Zieme, Emmerich and Lindgren

Detroit, MI

Manager of Business Service Function

Assist with developing a strategy for the overarching organizational unit
Responsible for the review of specific cases of equipment and esuriency
Act as a liaison to governmental agencies and serve as plant management representative in case of inquiries and inspections
Establish and maintain basic security services and loss prevention systems and procedures for Mercedes-Benz Vans in order to protect team members, facilities and company interests by maintaining liaison between contracted security company and with local and state law enforcement agencies and fire departments
Respond and direct emergency operations on a 24 hour on call basis
Ensure investigation of accidents and unsafe working conditions, compiling statistical data and providing remedial actions to achieve effective accident and loss prevention
Ensure Compliance with Daimler regulated case management

present

Boston, MA

Business Service Manager, Loyalty Portfolio

Boston, MA

Swaniawski, Donnelly and Prohaska

present

Boston, MA

Business Service Manager, Loyalty Portfolio

present

Build mutually beneficial and long lasting relationships with our business and IT partners
Assures that IT delivers quality support
Effectively manages change with IT and Business
Escalates and prioritizes production incidents to and between second and third level support and business units
Manages support relationship with external vendors for production incidents
Advises business on IT service and support matters
Facilitates orderly recovery of service due to an incident. Assists in the resolution of high impact incident

Education Education

Bachelor’s Degree in Engineering

The Ohio State University

Bachelor’s Degree in Engineering

Skills Skills

Demonstrated ability to build, lead and motivate a team of highly experienced consultants in Central- and Eastern Europe
Proven value-based selling ability; track record for closing revenue
Proficient in English and Germa
Maintain an understanding and working knowledge of VMware product lines and solutions
Proven ability to work closely with channel and field sales organizations involving joint client presentations and opportunity pursuits
Proven experience leading clients and team members through large complex solution implementations/integrations
Experience in leveraging alliance relationships and co-venturing with large integrators/outsourcers and strategic technology partners
Experience developing frameworks for a professional services organization including development of “go-to-market” strategies, operational processes, compensation plans, pragmatic and accurate forecasting models and territory management strategies

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15 Service Business Manager resume templates

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Channel Service Business Manager Resume Examples & Samples

Continuously driving TCE improvement by engagement with channel and customer through the customer centric mindset and Win-Win-Win strategy. (HP, Channel, Customer)
Monitor Channel partner’s performance and developing strategic ideas or proposals to make channel partner successful and increase company revenue
Defines Services Business strategies and plans for profitable growth across the different Indigo segment. Provides thought leadership and program management for initiatives that significantly change the business portfolio, selling motions, competitive advantages, and/or business models
Owns the definition of best in class competitive portfolio of channel partner service for all customer segments, aligned with GTM team in the region, Indigo solution partners and all services delivery functions
Ensures each offering, service product/solution has customer-centered use cases that clearly define and deliver great and sellable value to channel partner and HP customers
Works in close engagement and support with sales teams in the region on the day to day execution of sales. Develops sales tools, sales training and communication materials for proper positioning of the services value proposition
Effective management of on-going relationship with channel partner as a trusted advisor and service partner
Continually improves the feedback loops from customers back to the services value chain owners to drive improvement actions and to create more value to customers
Manages and monitors performance of channel and service business metrics (e.g., attach, penetration, revenue, orders, Total Customer Experience (TCE); delivers recovery plans for exception issues. Monitors the installed base, driving thorough business intelligence that helps assessing untapped growth opportunities
Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
Act as channel & customers’ focal point for service business and operational issues beyond the standard processes
Using knowledge of the market and competitors, pro-actively identify and develop the company’s unique selling propositions and differentiators
7-10 years’ experience in in customer-oriented organization, Services business management
7-10 years’ experience people and business management
7-10 years’ hands on experience in financial and strategic planning
5-7 years’ experience in printing industry.( preferred )
5-7 years of PMP experience. PMP Certification ( preferred )

Tivoli Business Service Manager Administrator Resume Examples & Samples

1) Possess a minimum of 4 years’ experience in a TBSM end to end monitoring solution, including technical architecture, network management, application development, middleware, database management, and operations
2) Experience to implement, maintain, support and operate system management tools in one or more of the following area
Support Tivoli Business Service Management (TBSM) product architecture including service models, dashboards, probe integration, Omnibus, data fetchers, DSA
Perform basic installations of prerequisite software - for example, the IBM Tivoli Monitoring infrastructure
Configure data collectors for Transaction Tracking. Create Configuration profiles
Support the integration of TBSM with NETCOOL Omnibus, ITM, ITCAM etc
Troubleshoot Tivoli Business Service Manager

Manager, Service Business PSO Resume Examples & Samples

Experience developing frameworks for a professional services organization including development of “go-to-market” strategies, operational processes, compensation plans, pragmatic and accurate forecasting models and territory management strategies
Experience working in a hyper-growth environment and an appreciation of how the dynamics of growth affect corporate culture and in-place processes and systems. This includes an understanding that resources typically trail the business in high-growth environments and require strategies and programs that are flexible, dynamic and agile
Proven ability to work closely with channel and field sales organizations involving joint client presentations and opportunity pursuits
Demonstrated ability to build, lead and motivate a team of highly experienced consultants in Central- and Eastern Europe
Experience in leveraging alliance relationships and co-venturing with large integrators/outsourcers and strategic technology partners
Proven value-based selling ability; track record for closing revenue
Proven experience leading clients and team members through large complex solution implementations/integrations
Maintain an understanding and working knowledge of VMware product lines and solutions
Proficient in English and Germa

Private Wealth Management Business Service Manager Resume Examples & Samples

Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
Exceptional organizational and conflict resolution skills
Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex

PWM Business Service Manager Resume Examples & Samples

Bachelor’s degree required or equivalent education or experience
Active Series 7, 8 (or 9 and 10), and 63, 65 (or 66)
Evidence of strong leadership capabilities or previous supervisory experience

Business Manager, Service Lines Resume Examples & Samples

Minimum five (5) years of experience in consulting, operations or project management ideally in a health care setting preferred. Minimum three (3) years of management experience preferred
Experience with business process improvement and the tools and data requirements for supporting an effective business process improvement project
Demonstrated experience developing and implementing key strategic initiatives and project management required
Must have proven experience in managing multiple projects and priorities of a complex nature
Demonstrated ability to structure, drive and execute complex multi-disciplinary issues to closure with minimal direction
Demonstrated ability to lead professionals and manage others through influence and collaboration
Expert knowledge (broad expertise or unique knowledge) of health care policies, practices and systems
Knowledge of health care operations/ health care delivery, project management, and quality improvement is required
Working knowledge of Lean principles and process improvement desired
Expert proficiency in spreadsheets using pivot tables, formulas and graphics
Work requires advanced interpersonal skills necessary to direct the work activities of multiple departments, provide motivational direction and guidance to management who are not direct subordinates but who work in the Clinical Service Lines
Demonstrated ability to determine key business issues and develop appropriate action plans from multidisciplinary perspectives
Demonstrated performance in strategic/operational analysis and planning, analytical techniques, financial and market assessments
Proven leadership skills in project management and consulting. Must exhibit efficiency, collaboration, candor, openness, and results orientation
Superior communication, facilitation, negotiation, conflict management, problem resolution, change management and consensus building skills
Proven ability to effectively manage in ambiguous situations with minimal direction
Proficient in team building, project management, and budget management
Excellent interpersonal skills (written, oral, and presentation)
Must be detail oriented and self directed - able to work effectively in a team environment and independently
Results driven in order to drive quantifiable initiative success throughout Sutter Health
Must demonstrate the ability to cultivate a strong network within Sutter Health
Must be skilled in keeping others focused on the end goal – improving quality of patient care

Service Manager Cox Business Resume Examples & Samples

CUSTOMER OWNERSHIP: Service Manager will responsible for owning the network performance of an assigned customer base. This will include reviewing customer’s network topology for business continuity and compatibility with Cox network. Ensuring all appropriate Cox systems are updated with customer network inventory. Ensure all relevant fix agencies have visibility to customer Service Level Agreements and what committed Cox has made in obtaining these SLAs
INCIDENT MANAGEMENT: When appropriate, the Service Manager will perform Incident Management control for troubles. In the event a trouble ticket has moved back and forth from multiple fix agencies and/or there appears to be no owner or resolution, the Service Manager will intervene and take Incident Management control of the trouble process. This may require initiating a conference bridge and/or coordinating a customer vendor meeting with Field Service. The Service Manager should always be acting as the customer ombudsman when the normal trouble process is not driving toward resolution in the most expedient timeframe
MONTHLY SERVICE REVIEW: Prepare monthly service reviews which details Cox network performance for the assigned customer base. Develop action plans to address performance gaps from not meeting SLA commitments. Collaborate with internal organizations in developing action plans to address performance gaps. Share results with internal fix agencies on Cox network performance to ensure all appropriate organizations have visibility on how the customer perceives the Cox network performance
REVIEW POST INCIDENT REVIEW: Develop requested PIR within a specified timeframe for a network outage with negatively impacted the customer’s network performance. The PIR will be created with collaboration with the appropriate organization within Cox that has direct responsibility on future incidents. The PIR should outline irreversible corrective action to ensure incident will either not happen again or will have minimal impact
ECR NOTIFICATIONS: Service Manager will provide maintenance notifications for any maintenance activity which may impact the customer’s service. Keep track of maintenance activities for trends or which may lead to a redesign of the customer’s network
CHRONIC TROUBLE MANAGEMENT: Develop action plans to address circuits or sites which have experience multiple troubles within in a specified time. The action plan should identify the root cause and recommendations with associated timelines for resolution. Collaborate with the appropriate internal organization and possibly customers’ vendor in developing and implementing action plan
SALES SUPPORT: When appropriate, be a technical resource for Account Teams in developing RFPs and Account Reviews

Local Business Unit Service Manager Resume Examples & Samples

Direct supervisory responsibilities for Field Service resources (mix of Subject Experts, Professionals, Technicians, etc…)
Maintains Master Schedule for Field resources
Interfaces with Sales Team and prepares loading charts for Field Service
Strong focus on managing absorption levels while scheduling work
Prepares project timetables for individual projects
Tracks cost/time spend on jobs performed in the Field, drives corrective actions in case of budget slip
Customer focused, Safety oriented, Team player
Manages quality of work, staffing, performance and compensation levels
Problem-solving requiring in-depth fact-finding, research and analysis
Use of well-defined procedures and methodology, and ability to drive improvements of work processes
Judgment and initiative necessary to identify priorities, resolve problems, adapt to change and choose the most efficient way to complete work
Available 24/7 in case needed to resolve customer emergencies
Decisions impact unit performance
Communication includes discussions and explanation of complex information
Routine customer communication to obtain information or answer questions
Covers positions at the first level of supervision of other field service personnel
Oversees the performance, training, counseling and discipline of staff including target setting
Evaluates and implements new orders for technical support services
Prepares staffing and equipment recommendations
Promotes business Ethics and Safety
Ensures PPE is issued and maintained and drives Field and Shop safety improvements
Monitors progress on projects to drive on-time, on-scope, on-cost performance
Develops and evaluates proposals and participates in job costing
Maintains customer relations to ensure smooth completion of projects
Monitors training needs, schedules training as required for Field and Shop resources
Reviews customer service reports for completeness and additional customer follow-up
May assist on-site during emergency service requests
Ensures that the environmental and health & safety standards are upheld via clear commitment to HSE leadership in all matters
Significant travel (40% of time) on occasion for customer meetings, worksite inspection/supervision, internal meetings and training/development

Service Business Manager Resume Examples & Samples

In partnership with Enterprise Account Managers, strategically drive new services business to targeted accounts within your sales territory
Manage direct relationships with management representatives for all key accounts
Manage the proposal and work order process for assigned accounts & territory
Lead services opportunity plans and campaigns in key accounts per quarter

Manager of Business Service Function Resume Examples & Samples

Manage, motivate and develop team using target agreements & performance appraisals. Ensure that the necessary training appropriate to the needs of individual employees and the tasks assigned to them is provided
Assist with developing a strategy for the overarching organizational unit
Periodic inspections of plant machinery, equipment and working conditions to ensure conformance to appropriate safety and health standards and regulations
Responsible for the review of specific cases of equipment and esuriency
Oversee Personal Protective Equipment requirements by area/location
Attend monthly safety meetings and assist supervisors regarding the evaluation of safety problems and of team member’s safety recommendations/complaints. Determine acceptable corrective measures
Act as a liaison to governmental agencies and serve as plant management representative in case of inquiries and inspections
Establish and maintain basic security services and loss prevention systems and procedures for Mercedes-Benz Vans in order to protect team members, facilities and company interests by maintaining liaison between contracted security company and with local and state law enforcement agencies and fire departments
Respond and direct emergency operations on a 24 hour on call basis
Ensure investigation of accidents and unsafe working conditions, compiling statistical data and providing remedial actions to achieve effective accident and loss prevention
Direct Disability Programs (such as Short Term Disability, Long Term Disability and Family Medical Leave)
Ensure Compliance with Daimler regulated case management
Establish/implement and maintain a cafeteria concept for the plant. Responsible for the coordination and selection of the external provider
Ensure external fire brigade and security agency topics for the plant and consider necessary legal requirements
Responsible for Facility Management (Example: Team Wear concept) and Health Management (First aid regulations, emergency management, risk management, health care provider, medical center concept)
Coordinates all vender topics within the Human Resources Department
Bachelor’s Degree in Business Administration with an emphasis in Safety/Security /Health Management or related area, or comparable combination of education/experience
Master’s degree in Business Administration with an emphasis in Safety or Public Health preferred
7+ years of experience in Safety & HR in a manufacturing environment, preferably automotive. Preferred emphasis on industrial safety/security/business services and occupational health experience
Experience in security/safety matters including: Hot work permits, vehicle control, lock/key control, executive protection, inventory control, general rules of conduct, communication procedures, property removal, emergency procedures, policy manuals, card access, security/fire training, fire/safety inspections and classroom instruction
Certified Safety Specialist or potential candidate for certification
Candidate should possess regulatory compliance knowledge including OSHA, NFPA, and HIPPA
Experience in the calculation, usage of production key performance indicators and ability to prepare detailed technical reports
Skilled in practicing project management methods
The ability to create, coordinate and communicate project results and phases
Additional information

Direct Business Service Manager Resume Examples & Samples

Primarily responsible for the overall service within the service / call center establishing a standard of consistency, quality and compliance with Firm policies and procedures
Monitor and supervise registered representatives to ensure they are delivering on performance goals, quality call metrics and service delivery
Review calls to ensure registered representatives are providing the right level of self-directed client service (e.g. no investment advice or guidance, providing accurate information, etc.)
Coach representatives to champion employee development, promote training and career goals
Engage on the hiring of new employees and handle onboarding activities
Facilitate and oversee resolution of business and service related issues
Conduct meetings to communicate policies and procedures; share best practices and promote teamwork within the channel
Identify and assist in managing service risk within the channel and recommend changes to policy and procedural guidelines as appropriate
Ensure compliance with Firm policies and procedures from a business and service perspective/ including labor and wage laws FMLA, STD, LTD, OSHA

Service Business Manager Resume Examples & Samples

Executes go-to-market strategy for services in the region
Actively interacts with ADVA Sales, customers and prospects to drive and increase the Service Order Entry and Revenue figures and to develop future service business
Creates offers for services described in the ADVA Service Portfolio
Monitors existing contracts and drives renewals, up-selling and expanding scope wherever possible and pushing for multi-year terms
Ensures cost-effective service offerings in the region with a strong focus on

Service Business Manager Resume Examples & Samples

Managing the SEA LSS business P&L. Meeting monthly, quarterly and annual financial targets
Accurate planning and forecasting of business performance
Performance management, career and succession planning for all service employees
Business improvement, achieving aggressive productivity targetsand disciplines with a focus on deployment and change
Aggressively deploy growth initiatives
Customer relationship management processes and increasing customer satisfaction levels
Managing effective communications between all team members and across LOB's
Develop a highly performing team and facilitate the team’s achievement of goals and objectives

Service Business Manager Resume Examples & Samples

Responsible for developing sales of service in the region
Executes the support for the country service sales
Responsible for supporting the development and maturity of the regional service sales organization
Understanding of relevant Applications
University degree, specialized in engineering
Fluent English, Knowledge of French and/or Nordic languages is an advantage
Work experience within sales management and applications across multiple, different work areas
Experience in coordinating regional sales teams
Great entrepreneurial and leadership competencies
Highly developed interpersonal skills
The position requires willingness to travel up to 30-50% of the working time / 60- 100 days per annum

Business Service Improvement Manager Resume Examples & Samples

Act as interface and coordinator of strategic and tactical analytic solutions with one or more functional organization
Identify tactical and strategic analytic improvement areas, based on customer and business needs
Project manage and deliver analytic solutions aligned with the tactical and strategic needs
Drive change & improvements within and across functions/units, processes & value flows
Develop and deliver KPI and operational analytic solutions
Collaborate and align with Ericsson Group Analytics and IT data security, technology, and analytic platforms
Train functional organizations on appropriate analytic platforms and solutions
Actively participate in the evolution of the SSO Business Analytic team
Bachelor’s degree in a related discipline
1 year experience providing research and analytic solutions
Proficient Excel experience
3 years’ experience providing research and analytic solutions
Database management experience, MS Access, SQL, and Oracle
Advanced analytic tool experience, Tableau or equivalent
#LI-AP2

Business Service Manager, Loyalty Portfolio Resume Examples & Samples

Build mutually beneficial and long lasting relationships with our business and IT partners
Acts as the single point of accountability for business satisfaction with IT production services
Finds new ways to ensure highest availability of our biz critical production applications
Assures that IT delivers quality support
Effectively manages change with IT and Business
Advocates Business needs to IT
Informs Operations, Application Support, Infrastructure/Architecture, Field Services and Development of business production issues and needs
Escalates and prioritizes production incidents to and between second and third level support and business units
Manages support relationship with external vendors for production incidents
Advises business on IT service and support matters
Facilitates orderly recovery of service due to an incident. Assists in the resolution of high impact incident
Communicates incident impact, status and final resolution to Senior Business and IT Management
Promotes timely resolution of chronic problems
Single point of contact for production issue inquiries/escalations from all customer and business interfaces surrounding our Loyalty, Offer Management, Mobile and Web environments users and impacting our Customers
Advises and mentor business on process for production issues, changes and technology upgrades
Research Priority 1 and 2 incidents for financial/operational impact, root cause and final resolution, and send an Incident Brief to appropriate Senior Business and IT management
On call 7X24 for all Priority 1 and 2 incidents and provides business impacting incidents
Reduces chronic production problems & encourage business self-sufficiency
Periodically review and identify chronic production incidents and escalate chronic production problems to Problem Management
Identify production enhancements to promote business self-sufficiency
Manages service expectations
Review and analyze performance against established service levels
3+ years'' experience in: retail IT (preferred but not a disqualification)
3+ years demonstrated experience providing direct IT service/support/consulting (Service Desk, Application Support to business partners, IT-Business Liaison, IT Consultant, etc.)
1+ years demonstrated experience as project and/or deployment manager
Experience working in a matrix environment and teams working in different geo locations including offshore
Background in Loyalty and Offer Management
Ability to digest complex environments and situations and translate them into Business English
Excellent customer service skills with a passion for continuous improvement
Strong negotiating and influencing skills; ability to gain support for new initiatives and practice
Strong conceptual understanding of a wide variety of applications - technologies and their appropriate use
Technology familiarity with Cloud, client-server, web services, content management and internet, network components - load balancing, routers, firewalls, etc
Effective written and oral communication skills o Proficient with standard Microsoft tools: Word, Excel, PowerPoint and Project
Understanding of ITIL methodology with emphasis on ITSM. ITIL, PMP or Agile Certification a plus

Spain Service Business Manager Resume Examples & Samples

Manage a team of 10-15 Customer (Field Service) Engineers and associated Support Providers in Spain
Manage hiring, development, workload and work efficiency of direct reports to achieve maximum productivity and optimize support resources in the assigned district , whilst being sensitive to the whole country picture
Manage financial targets and drive order and revenue growth programs. Ensure spending guidelines and inventory levels are met
Demonstrate clear leadership and support of the Support strategy and products. Provide clear directions for employees
Manage customer loyalty across the district and proactively build profitable relationships with customers
Understand customer needs and assure development of services and the provision of effective delivery processes
Work closely with the Business Team Managers to position Support as a clear competitive advantage for the Sales Organizations
Direct and manage resources across the Support District to implement tactical business plans/programs and lead change activities
Identify and implements local strategic initiatives and process improvements
Work closely with all internal organizations throughout the customer support process and provide appropriate feedback within Agilent
Member of the Spain Customer Support Organization management team

Service Provider GTM Business Develop Manager Resume Examples & Samples

Assist in building, modifying and executing the business plan for the acceleration of Cisco’s SP software business
Provide thought-leadership and generate collaborative points-of-view into programs and business units required in delivering committed business results
Create customized material as required to communicate nuances and accelerate the messages for customers, business units, sales leadership and/or peer groups
Drive awareness and adoption of global sales plays within the Service Provider segment
Work with SP channel team to increase partner coverage and competence for software
Provide the voice of the field and the voice of the customer back into the Offer Monetization Office
Present product and roadmap updates at various venues including industry trade shows, sales meetings, advisory boards, and customer executive briefings
Program thought leadership - you've incubated and launched new programs and have developed internal and external constituents to optimize success of the new programs and offerings
Direct sales or pre-sales support experience – you’ve worked with territory sales leadership, account managers, extended account teams and customers to prospect, qualify and close software transactions
Creative and communicative – you’ve been responsible to ideate and collaborate with a broad set of constituents and distill those efforts into effective mediums for evangelism. You will likely have a portfolio of creative presentations and diagrams/illustrations that simply complex business issues/opportunities
Develop subject matter expertise on Cisco’s software strategy and offerings
Willingness to travel up to 20%
Software Business programs or product management strongly preferred
Bachelors degree. MBA Preferred

Service Business Manager Dach & EE Resume Examples & Samples

Responsible for developing a profitable service growth in the Region (steering the overall growth and GM) with specific focus on SEPARATION Service business (Product Group Separation)
Implementing the Service Strategy in R&C and customizing the Global Service Business Plan to Regional Business Plan and Country action plans and steering
Setting targets, negotiating budgets and resources with R&C
Developing R&C service organizations’ maturity
Degree in engineering / mechanical engineer and / or a commercial education or equivalent relevant work experience
Capable to work in an international team / environment
Able to demonstrate success and experience managing accounts
High level of intercultural competence
The position requires willingness to travel up to 30-50% per annum
Fluent English (MUST)

Senior Manager IT Business Service Resume Examples & Samples

Maintenance and monitoring of open issues and requests for IT service on the part of the business
SLA monitoring to ensure IT is living up to its commitments
Analysis of incident data for root cause determination and reliability improvement
Service process development to ensure IT service delivery meets the business needs, e.g. PC deployment
Oversight of SOX-compliance for GO systems
Workflow analysis in support of business process improvement and as input to business requirements definitions
Mapping of data flows to ensure relational integrity of data sources and sinks in the business process and in support of data entered once and used everywhere it is needed
Sit at the table as part of the business team. Be aware of the challenges facing their operation and develop strategies for how IT can help. Communicate the state of the business back to the rest of IT to generally increase awareness
Demonstrable track record of creating and managing the IT functions described above
Airline experience preferred
Five to eight years working experience
Must be well suited for an entrepreneurial environment which is extremely fast paced with high rates of growth
Ability to lead and interact with all levels of the organization
Capable and willing to roll up his/her sleeves to accomplish what is necessary in a lean environment
Strong team, interpersonal and communication skills
Ability to be supportive and mentally tough