Service Owner Resume Samples

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V Gaylord

Veronica

Gaylord

98721 Gino Ford

Philadelphia

+1 (555) 838 5262

98721 Gino Ford

Philadelphia

Phone

p +1 (555) 838 5262

Experience Experience

Los Angeles, CA

Service Owner

Los Angeles, CA

O'Connell, DuBuque and Casper

Los Angeles, CA

Service Owner

Establish long term thinking on your team by promoting continuous improvement, design patterns, automation and other best practices
Responsible for continuous improvement and management of change affecting the service
Provides input to the Continual Service Improvement process (CSI) in relation to the service
Manages relationships with vendors making sure all contractual terms are met and manages associated costs
Provides reporting and metrics on performance of service
Recruit, mentor and grow a high performing engineering team
Ensure compliance process by providing data to auditors and other stakeholders

San Francisco, CA

Global Service Owner

San Francisco, CA

Considine, Ferry and Waters

San Francisco, CA

Global Service Owner

Working with Client Managers and Account to understand future demand
Working with T&T to achieve milestones - Connection with T&T
Working with T&T to achieve milestones - connection with T&T
Capacity management
Provides an external market perspective to bring innovative technical and hard services solutions to Cisco
Background of IP networking, Voice services, RTC solutions will be an advantage
Evangelist for continuously evolving service offerings to create a positive vibe within Cisco’s corporate offices

present

Phoenix, AZ

Regional Service Owner

Phoenix, AZ

Schmidt-Halvorson

present

Phoenix, AZ

Regional Service Owner

present

Build and manage a regional team (direct/matrix) that designs, operates, and continually improves the Digital Health Technology support in the region. Understand service demand in the region and manage prioritization and allocation of resources. This includes the management vendor resources that are employed to deliver the support service in the region. Manage the execution of the Vendor performance while continually improving the Digital Health Technology support in the region
Partners with Financial Management, Demand Management, and Technology partners to ensure deployment plans for new/enhanced services are transitioned successfully into operation
Collaborate with the business, internal AS partners, and AS leadership to shape vendor selection and management strategies for both technology and professional services, particularly niche or region-specific vendor strategies
Help to shape our regional service delivery strategy, considering resourcing, procurement of outside services, development of new internal capabilities and embedding standards such as SDLC
Manage the execution of the Vendor performance while continually improving the Corporate Support in the region. Understand service demand in the region and manage prioritization and allocation of resources. This includes the management vendor of resources that are employed to deliver the support service in the region
Manage a regional team that designs, operates, and continually improves the service in the region. Understand service demand in the region and manage prioritization and allocation of resources. This includes the management and selection of vendor resources that are employed to deliver the service in the region
Shape the strategy for the service regionally. In collaboration with the Global Service Owner, define regional policies, processes, and procedures while adhering to global standards including Agile, SLDC, and Portfolio Management

Education Education

Bachelor’s Degree in Computer Science

University of Delaware

Bachelor’s Degree in Computer Science

Skills Skills

Solid software engineering experience, including software design using various design patterns
Knowledge of public sector security and privacy policies
Ability to rapidly acquire new skills and to work with new technologies
A track record of producing maintainable code within collaborative environments
Experience of working with source control systems
Actively practising software testing techniques including TDD
Experience of message-driven distributed systems
Experience of writing REST APIs
Hands on experience of AWS
Experience of relational and no-sql databases and data warehouse applications

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15 Service Owner resume templates

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SAN Service Owner Resume Examples & Samples

Significant previous SAN experience, ideally running multiple SAN storage technologies in both fabric and array technologies, in a fast moving, mission-critical, large scale, global, (preferably financial services) operational environment. Experience with EMC enterprise arrays, and Cisco and/or Brocade director class technology is essential
Experience of team leadership or management, ideally in a global environment with people reporting to you from remote locations / time zones
Experience of other storage technologies, e.g. NAS and backup, and other functional roles
Demonstrates leadership – organized, self starter, self motivated, with proven track record in managing multiple deliverables
Understanding of financial management aspects, such as investment processes, business case development, understanding total costs, and managing them to a budget
Solid verbal and written communication skills, and team working skills
Capable of acting as business liaison, translating business needs to technical requirements and providing point of contact to business and senior management during high impact incidents

Iaas Service Owner Resume Examples & Samples

Experience in service and/or product management role strongly desired
Experience with VMware technology strongly desired
Experience managing large service budgets
Experience in engineering and/or operational roles
Strong written and verbal communication skills with the ability to articulate technical concepts to a senior management audience
Ability to operate and influence by leading a virtual team in a matrix style operational model
Ability to develop and maintain strong peer/client/customer relationships underpinned by a service oriented approach to work
An understanding of ITIL concepts (foundation knowledge or above) and the ability to engage with JPMC established incident, problem and change management processes and procedures
Ability to perform in a highly pressurized and changing work environment
Degree level education or equivalent

Settlements Service Owner Resume Examples & Samples

Define and develop the required processes for ensuring flawless integrations with the existing financial system
Monitoring and maintenance of data flows that include financial transactions
Assist in the implementation of new payment service providers & gift card suppliers
Manage technical escalations with vendors i.e. to be our main point of contact for any technical issues with vendors
Provide business stakeholders with reports and analysis of vendor performance
Prioritize integration tasks for the development team
Stay informed about tools and services that could help Spotify with settlements and other financial integrations

Service Owner Resume Examples & Samples

Maintain regular contact with technology senior management and executives
Maintain effective working relationship with all Platform and Service Owners
Partner closely with other technology teams and consumers of the services
COMPLIANCE REQUIREMENTS/RESPONSIBILITIES
As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls

Global Service Owner for Iaas Resume Examples & Samples

Manage the IaaS storage service globally within a ‘follow-the-sun’ model. This includes, but is not restricted to; San, NAS, CAS and back-up and restore technologies
Setting technical strategic direction and driving engineering and service roadmaps for storage technologies
Managing the departmental budgets, P&L and service charge back process
Managing the engineering, Level 3 operations and service delivery functions for the storage service
Manage all team risk and security requirements, escalating where there are gaps and delivering tactical and strategic remediation plans
Provide executive steerage for incident escalation – directing resource and effort as required
Deliver process improvement through constant review both internally and with partner departments
Proactively manage the estate efficiency and hygiene by maintaining the infrastructure to known engineering standards
Ensure all problem management actions are complied with and to schedule
Partnering with the Client engagement team to provide SME knowledge and LOB engagement as required
Represent IaaS Storage Services to the business, risk and compliance contacts
Ensure team capacity reporting to maintain and accommodate demand projections
Departmental KPI metric tracking and reporting
Identify and deliver cost saving initiatives
Proven track recording in managing a large multidiscipline infrastructure technology organisations
Solid understanding of distributed systems and storage technologies
Experience of financial management, benchmarking and investment planning
ITIL or similar IT service management and operational experience
Proven track record of managing diverse global organisations
Proven experience defining and implementing metrics and decision making based on the data
Leadership experience in managing cross-departmental delivery and the flexibility to influence people at a variety of levels internally and externally
Strong written and oral communication skills and the ability to interact with senior management and engineers, as well as develop good client relationships
Innovative mindset and automations solutions experience
Strong analytical and problem solving, decision making and relationship building skills
Good understand of Change, Incident, Problem and Risk Management practices

Digital Platform Service Owner Resume Examples & Samples

Stakeholder management and programme/project management including budget and recoveries management
Delivery management responsibility including operations oversight
Architectural ownership and direction setting of the platform (with support from group architects)
High level technical leadership to team plus responsibility for resourcing and hiring
Leadership/guidance to the business
Strong background and desire to work in the "Digital" space
Demonstrated experience dealing with and presenting to senior level stakeholders
Proven programme management experience
Ability to define a strategy and build consensus at a senior level with extensive architecture and planning experience
Demonstrated and previous hands-on experience with a variety of development and web technologies (including HTML/CSS/JavaScript/AJAX/XML/JSF/JBoss Seam/Ruby/.NET/APIs etc.)
Demonstrated experience with SaaS, PaaS and IaaS. PaaS is especially important with demonstrated experience standing up, configuring and running a PaaS and continuous integration
Demonstrated Enterprise wide identity and access management experience
Demonstrated Agile Delivery experience and working with agile teams

Service Owner Resume Examples & Samples

Support product management with stakeholder engagement, evangelizing the benefits of the service
Support definition of new product offerings
Scope and shape feasibility of these capabilities
Own and drive technical service innovation, while delivering end to end engineering excellence
Ensure the compliance of delivered product with functional and non-functional requirements
Manage / oversee a mutli-disciplinary scrum team(s)
Manage releases and the service transition to live
Implement and oversee the in-life operations model
Oversee the full operational lifecycle, including sunset as applicable
At all times to promote skills and knowledge share, investing new ideas and skills into the core team
Recruit, mentor and grow a high performing engineering team
To work with partners and 3rd party technology suppliers in the delivery of product increments
Solid software engineering experience, including software design using various design patterns
Experience of managing development in an agile environment
Experience of relational and no-sql databases and data warehouse applications
Hands on experience of AWS
Experience of writing REST APIs
Actively practising software testing techniques including TDD
Experience of message-driven distributed systems
Experience of working with source control systems
A track record of producing maintainable code within collaborative environments
Ability to rapidly acquire new skills and to work with new technologies

Cybersecurity Lead Service Owner Resume Examples & Samples

Manage all aspects of the service across JPMC
Manage a team of direct and indirect reports covering ownership of the overall Cybersecurity service portfolio
Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service
Partner with Cybersecurity process owners to ensure customer requirements are prioritized in agreed service roadmaps
Point of escalation for major incidents impacting the service
Identify and implement cost-justifiable proactive measures to improve service levels
Establish customer satisfaction feedback to drive service improvements
Provides input to the Continual Service Improvement process(CSI)
Actively design and manage personal improvement plan to set and meet team and individual performance goals
Act as mentor and coach for junior members of the team
Significant prior experience in Technology; Infrastructure experience a plus; Application Development experience preferred
General understanding of Financial Services and key drivers of business performance
Clear leadership skills and ability to exercise judgment and sound decision-making under pressure
Strong oral and written communication skills, able to communicate with senior Technology and Business management
Proven ability to influence others across all contributing teams and disciplines
Strong team player, ability to build relationships from both a business and technical point of view
Demonstrated experience leading IT service management initiatives
Strong understanding of ITSM & ITIL with experience implementing ITIL Service Management processes

Assistive Technologies Service Owner Resume Examples & Samples

Act as single point of contact to staff and external agencies for responding to questions and providing access for users via assistive technologies
Evaluate, review, and recommend innovative methods and practices, as well as emerging technologies of potential benefit to users with disabilities
Develops and documents necessary policies and procedures, training and support materials, as well as maintains knowledgebase of best practices processes and procedures
Research devices, hardware/software and vendors
Leverage resources from other teams to complete tasks/projects
Develop strong working relationships with our users with a disability or impairment
Monthly reports for license counts
Potential for managing small team either directly or through dotted line reporting
Experience in a large complex end user environment
Experience of ITIL and coordination in a large global organization
Knowledge of trends and standards relating to Assistive Technologies
Basic knowledge of WCAG 2.0 accessibility standards and guidelines
Knowledge of disability law including but not limited to the Americans with Disabilities Act (ADA)
Experience with and not limited to ClaroRead, Nuance Dragon Naturally Speaking, JAWS, LiveScribe, NVDA, Olympus DSS, Read and Write, Window-Eyes and ZoomText

Cybersecurity Service Owner Resume Examples & Samples

Ensure performance meets the requirements of SLAs and OLAs
Provide reporting and metrics on the performance of service
Partner with Cybersecurity process owners to ensure customer requirements are prioritized in agreed service roadmap
Participate in internal / external service review meetings
Broad understanding of technology frameworks across mainframe, midrange and distributed
General understanding of Service Delivery models and key drivers of business performance
Strong oral and written communication skills, able to communicate with Senior Technology and Business management
ITIL Foundations certification (Intermediate or Expert certification preferred)

Service Owner for Print Services Resume Examples & Samples

Directs and oversees activities designed to improve, refine and support the global consistency and quality management processes for Print Services within Hardware Services in GEUTS
Directs activities aligned to the implementation of Print Services strategy aligned to overall GEUTS and Information Technology (IT) service directives in automation and general end user services improvement
Directs reporting and activities to capture budget spending and provide for the financial management of all planned and in progress projects and directives for Print Services. Identifies variances to budgetary planning and monitors spending for appropriate return on investment (ROI) based on products purchased
Directs the relationship with external service providers to review and report on Print Services’ overall integrity, consistency and compliance to internal mandates and identifies improvements in the quality of its services and processes. Leads or actively participates in contract discussions and the general maintenance of all vendor relations for the team
Directs and manages the implementation of Key Performance Indicators (KPI) Critical Success factors (CSFs), and other metrics for staffing and capacity levels to identify variances requiring attention
Directs the quality management processes across Hardware Services and in particular Print Services through a review of analytics to assess operational readiness and overall adherence to Operational Level Agreements (OLA) as well as Service Level Agreements (SLA) as a measure of service standards against business directives and efficiency mandates
Provides thought leadership in forward vision discussions aligned to Print Services. Identifies and directs next generation service improvement projects and activities such as those aligned to strengthening cohesive efforts between end users in a location or business and Hardware Services to meet or exceed service targets in operational readiness and print service management
Proactively maintains an understanding of the compliance and governance processes as well as the financial controls guiding the IT and EY businesses to appropriately position best practices, as well as support the effective and efficient changes to the business’ services to provide value and maintain operational readiness such as those supporting IT’s overall location strategy
Manages projects and aligned staff to the highest level of performance, selects and assigns responsibilities and objectives to abilities and coach performance to achieve success
Governs and controls annual budgets plans, and manage expenditures inclusive of salaries, purchased services, training, travel, etc. to operate within the approved IT budget guidelines for appropriate spending
Projects well-defined consultative skill to conduct effective questioning , hone in on key directives to formulate ideas and materials as well as present those ideas clearly and concisely to all levels of the organization including senior and/or executive management
Maintains an advanced comprehensive knowledge of IT service management lifecycle activities and business case development as well as the overall IT processes and operating environments aligned to print and hardware services to recognize and position improvement opportunities in the services provided within IT by the aligned vendors or internal operations
Manifests a strong analytical and problem solving ability to escalate and negotiate complex and conflicting change issues, handle multiple and shifting priorities across a broad spectrum of operating environments and drive solutions that are both financially sound and operationally feasible for IT continuity management
Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others
Manifests a strong analytical and problem solving ability to escalate and negotiate complex and conflicting service management issues, handle multiple and shifting priorities across a broad spectrum of operating environments and drive solutions that are both financially sound and operationally feasible
Develops an in depth and continuous understanding of EY’s business, the interconnectivity the assigned business unit has to the firm’s overall operating model. Recommends or identifies the appropriate services and solutions as part of knowledge sharing and platform and services positioning
Maintains proper people, and time/project management disciplines across a diverse culture and multiple time zones. Demonstrates influence management abilities to direct advanced teaming activities to collaborate within and across regional teams and IT or GEUTS groups as well as exceptional partnering skills to influence and negotiate across organizations as well as with external vendors

Regional Service Owner Resume Examples & Samples

Participate in sales and scoping activities to identify Business Process Management Suite (BPMS) opportunities
Develop solution approach, high level architecture, level of effort estimates, team structures and pricing proposals
Facilitate BPMS governance and steering committee meetings
Manage client relationships across different levels of the organization, including with business and IT personnel
Manage and mentor advisory staff while adhering to professional practice requirements
Manage scope through effective change management processes
Lead full lifecycle delivery of BPMS engagements in agile methodology, including requirements, design, sprint development, system integration testing, UAT, production deployment, and production support
A degree in Management and Information Systems, Computer Science, or a related discipline from an accredited College/University/Technical Institute
Twelve years of experience in information technology with four or more years of experience with BPMS project implementations using agile development methodology
Demonstrated experience working with process mapping and analysis tools
Experience in assessing, architecting, designing, developing, testing, deploying, and supporting BPM solutions on platforms Appian, IBM BPM, or Pegasystems
Experience in service oriented architecture, services platforms, enterprise service bus, and integration platforms
Experience with Appian 16.xx or higher, Appian Tempo, Records, Native Mobile Interfaces, Application Servers, MS SQL Server, Oracle.Info Technology

IT Lead-global Service Owner, Collaboration Resume Examples & Samples

A Bachelor’s degree or equivalent years of experience is required. A bachelor’s degree in business or IT is preferred
A minimum of 4 years of broad IT experience in web and internet technologies (preferably in a large global organization) or combined business and IT experience is required
Hands on experience with SharePoint and SharePoint Online is highly preferred
Previous experience with Office 365, Skype, Yammer, and other Cloud Enterprise Solutions is preferred
Broad technical delivery experience is preferred
First level Scrum Master certification (CSM, PSM I) is preferred
Experience playing the Scrum Master role for at least one year for a software development team that was diligently applying Scrum principles, practices, and theory is preferred
Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency is required
Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.) is preferred
Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc. is preferred
Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games is preferred
Previous experience as a team lead is highly preferred
Excellent communication and mentoring skills is required
Experience working in the healthcare technology industry is preferredInfo Technology

Eits Service Owner Resume Examples & Samples

Provider Services
Pharmacy Services
Responsible for ensuring that new services or service enhancements are aligned with business initiatives
Accountable for the development, implementation, evaluation and on-going management of new and existing services and products
Represent the assigned service across the organization
Accountable for working with Problem Management to address problems within the service
Accountable for working with the Change Manager to determine acceptable windows for changes for the service
Deliver Quarterly Service Reviews
Accountable for negotiation of Service Level Agreements with business partners
Responsible for negotiation of Organizational Level Agreements with other IT teams that support assigned services
Produce SLA performance metrics for assigned services
Define the service and determine the costing model of the assigned services listed in the Service Catalog
Accountable for maintaining the Service Catalog for assigned services
Continuous improvement and innovation of the assigned services and products
Understand the market demands for the service as well as potential competing services
Accountable for the creation and maintenance of all service documentation
Accountable for the management and career development of direct reports
Mentoring of IT resources
Subject matter expertise in both the business and technology
BS Degree in Computer Science, Business or related field preferred
Pharmacy and or pharmacy business experience preferred
Able to anticipate customer needs and expectations
Advanced interpersonal skills; able to establish and maintain relationships and navigate formal and informal networks to create results
Clear understanding of project capital and expense budgeting and accounting skills and the related financial systems
Advanced communication, negotiation, and conflict resolution capabilities at all levels of management
Advanced ability to adapt to change, handle pressure, and adjust plans to meet changing needs, and solve problems creatively
Advanced decision making skills
Advanced analytical and problem solving skills to evaluate issues and apply knowledge to identify and implement appropriate solutions
Strong ability to prioritize work load, consistently meet deadlines, and take the appropriate level of independent action when necessary
Able to travel a minimum of 25%

Regional Service Owner Resume Examples & Samples

Accountability for the delivery of cross-sector digital services (covering technologies including Drupal, Java, Sharepoint, iOS and Android)
Implementing continuous improvement to deliver our services better, faster and with more value
Overseeing agile development and develop processes and ensuring good practices are embedded and followed across build teams
Enforcing the IT model and ensuring security and compliance considerations are effectively handled
Helping to build and manage a team of high performing service specialists
Partnering with our internal J&J development centres to retain IP and build J&J's technical IQ
Leading innovation and POC initiatives to address unmet customer needs
Help to shape our regional service delivery strategy, considering resourcing, procurement of outside services, development of new internal capabilities and embedding standards such as SDLC
Point of escalation for projects across the portfolio, expediting and resolving issues in partnership with internal and external teams
Supporting Credo and other community and internal initiatives
Strong background/experience in similar IT and/or digital roles
Experience in Agile/Scrum
Proven ability to lead and influence others at all levels of the organisation
Experience in defining, shaping and leading projects to successful conclusions
Experience in demand/portfolio management (advantageous)Development

Regional Service Owner Resume Examples & Samples

Accountable for the overall delivery of the Digital Health Technology support service in the North America region, ensuring that service performance meets or exceeds established goals / SLAs, within budget. Responsible for addressing issues and challenges pertaining to the Digital Health Technology service in the region, and expediting / resolving issues that may require partnership across the organization, managing service escalations. Responsible for ASO execution commensurate with a Regional Service Owner Digital Manager 1 scope
Build and manage a regional team (direct/matrix) that designs, operates, and continually improves the Digital Health Technology support in the region. Understand service demand in the region and manage prioritization and allocation of resources. This includes the management vendor resources that are employed to deliver the support service in the region. Manage the execution of the Vendor performance while continually improving the Digital Health Technology support in the region
Be a liaison with Business IT owner(s) for the Digital Health Technology service. Take overall accountability for proposing support service-based solutions to customers. This includes providing estimates and quotes in coordination with the professional service support center and other service-based teams. May be responsible for providing / improving tools to assist the professional service support center during estimate and quoting activities
Shape and Execute the strategy for the support services regionally. In collaboration with the Global and Regional Service Owner, define regional policies, processes, and procedures while adhering to global standards including ITIL, SLDC, and Portfolio Management
Connect with Digital Regional Service Owners, Internal and External partners to understand emerging trends and transform those insights into service improvements. Instigate and lead innovation and proof-of-concept initiatives to continually improve support service performance or address emerging / unmet customer needs. Collaborate with internal partners and customers to estimate and quantify the impact and business value of key initiatives
For applications that require niche or region specific vendor strategies, collaborate with Global Service Owner, Business IT and internal AS partners to shape vendor selection and management strategies for both technology and professional services. This includes the management and selection of vendor resources that are employed to deliver the support service for these applications
Partners with Financial Management, Demand Management, and Technology partners to ensure deployment plans for new/enhanced services are transitioned successfully into operation
Manage knowledge transfer through proper channels and audience
8+ years of related work experience required, with 3+ years in highly matrix large enterprise organizations preferred
Analytical, and problem-solving skills
Experience developing and delivering IT services in large complex enterprises required
Must be able to solve complex business problems and present recommendations to senior management effectively
Must be able to adopt and internalize change to support continuous process improvement quickly
Must be able to define, shape, and drive continuous support improvements while effectively collaborating strategically with others with little supervision
Mastering of IT service management principles and practices and able to provide guidance to others, including vendors how to apply these in managing & driving continuous improvement in support engagements
Ability to be on call outside of normal business hours, including weekends when needed is required
Understanding of Scrum, Agile software development concepts, Project Management & IT service management principles & practices preferred
ITIL Foundation certification, Scrum Master Certification and/or PMP is an asset
Must have 5+ years of experience delivering support services within Commercial domain and/or Marketing function with web - internet/intranet portals or SaaS or e-Commerce technologies
Must have experience managing service desk and ticketing system
Must have 3+ years of experience managing vendor resources, should be able track performance per contractual agreements and take corrective & preventive action while continuously improving services
Strong knowledge and working experience in operations & support services within Commercial domain
Must have the ability to asses support demand, partner with service-based teams to provide estimates and quotes in order to provide support solutions to customers in service based model
Ability to be on call outside of normal business hours, including weekends when needed is requiredInfo Technology

Mobile Platforms Service Owner Resume Examples & Samples

Technology Ownership
Knowledge and experience in the Mobile infrastructure, MAM / MDM, Cloud services. Must have worked within one or more of these areas. Deep knowledge and understanding of the mobile ecosystem and key ecosystem players
Must have working knowledge of Android and iOS Mobile operating system
Knowledge of Citrix XenMobile and Microsoft Office 365 Intune advantageous but not necessary
Proven experience in Service Delivery is a requirement
Proven experience in marketing, sales is a plus
Passion for enhancing consumer experiences and for “pushing the technology envelope”
Track record of managing a successful product and product portfolio
Ability to work independently and collaboratively with diverse teams, both functionally and geographically

Mobile Productivity Apps Service Owner Resume Examples & Samples

Service Planning
Marketing and Sales
Service Delivery
Knowledge of iOS. Android, HTML-5 and hybrid mobile applications. Deep knowledge and understanding of the mobile ecosystem and key ecosystem players
Knowledge of Citrix XenMobile & Secure Hub apps and Microsoft Office 365 Intune advantageous
Knowledge of Microsoft mobile apps (Office, Outlook, Skype, One Drive for Business, Outlook Groups etc
Proven experience in Service Delivery is a requirement. Execution focused, owner mentality and willing to roll up your sleeves and do whatever is necessary for your products to succeed
Manifests a strong analytical and problem solving ability to escalate and negotiate complex and conflicting change issues, handle multiple and shifting priorities across a broad spectrum of operating environments and drive solutions that are both financially sound and operationally feasible
Strong leadership, oral and written communication, and interpersonal skills. Must have as strong public presence with the talent to present
Minimum of 5 years’ experience in similar product / platform ownership role

Service Owner Resume Examples & Samples

An open and engaging working environment
A wide range of international career opportunities
Competitive compensation packages

Senior Service Owner Resume Examples & Samples

Value and team-based leadership
Has accountability for availability and stability of the service, making sure that resources are properly used and initiating corrective action when necessary
Manages relationships with vendors making sure all contractual terms are met and manages associated costs
Defines and applies measurable guidelines and standards including data quality measures to optimise the use of systems, vendors and processes
Has accountability for directing and motivating the support teams to deliver on overall goals and strategies
Has responsibility for the life cycle of their service to ensure business demands are met

IT Service Owner Resume Examples & Samples

Responsible for service process design work, documentation of processes and accountabilities, and communicating methodologies to appropriate parties,. Identifies responsible groups for each process step, etc
Develops, operates and improves a specific business service delivered by global IT. Ensures the integrity, availability and performance of the service. Reviews and approves secure location(s) for data storage locations, access control requirements, audit representation and data backup plans. Designs and maintains definitive health scorecard for defined service
Works with applicable groups within IT and related partners (i.e. Facilities, Finance etc.) and service users to ensure business requirements are being met by existing solutions, and to modify those solutions when deficiencies or improvements are identified
Ensures that when operational, the service functions as designed and perpetually meets or exceeds the business requirements. Develop applicable service metrics, collaborate with the technical teams and implement tools to track the metrics, and produce reports on the operational state of the service
Oversees provisioning of key metrics to members of IT and the business on a monthly basis
Provides service guidance to IT BRM’s
Maintains a current knowledge of service trends and techniques which includes attending workshops, reading journals, and meeting with the both the business leaders and the technology leaders in IT

IT Service Owner Resume Examples & Samples

Travel (approximately 10%) domestic and/or international
Manage full life cycle of the service, from concept to retirement
Be the primary point of contact for any IT matters related to the service, working closely with lines of business, cross-functional IT groups as well as external clients
Ensure the agreement and operation of SLAs and OLAs, with new and current customers, both internal and external
Represent the service on steering committees, customer meetings and in project workshops as required
Be responsible for high profile issues, ensuring root-case analysis is conducted and a corrective action plan is followed through, so that any learning applied will provide future benefit
Support the implementation of ITIL processes and procedures, for Incident, Problem and Change Management
Competently manage risks associated with IT services
Work with IT and Business line managers to ensure achievement of SLAs and progress in Continual Service Improvement Plan
Work with the IT groups and lines of business owners on system administrative activities including performance improvement, capacity planning, availability, change, problem management and helpdesk tickets etc
Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance
Recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs
5+ years of experience in a similar role preferably in medium-to-large scale global organization
Demonstrable experience of IT service management and service delivery
Practical experience of service and process design, implementation and improvement
Experience in building out a service catalogue, governance, documentation and knowledge base
Broad knowledge of Pharmaceutical drug development industry and IT Governance frameworks would be advantageous
Demonstrable experience to discuss technical issues with people at all levels (Customers, Partners and Implementation teams)
Proven ability to present strategies and change initiatives to both technical and non-technical audiences
Possess customer focused background and display commercial awareness
Ability to understand and build contractual requirements such as SLAs and OLAs
Understanding of a wide array of IT technologies to fully understand the details of services that can be provided
Ability to motivate and coach a team to take positive action and be accountable for their assigned work
Highly self-motivated and able to work effectively with different divisions and levels
Possess process improvement experience with a focus on continued streamlining of processes - Six Sigma an advantage
Possess outstanding verbal and written communication skills
Possess strong analytical capability to identify essential issues in complex technical and business problems

Service Owner Resume Examples & Samples

Understands the service (components, etc.) and how it integrates with other services to aid with technical resolution of incidents and service restoration
Represents the service across the organization and act as a SME for the nominated service(s)
Manages the risks associated with the operating of the service, by identified risk, implementing mitigating actions and controls and reducing the impact and likelihood
Responsible for continuous improvement and management of change affecting the service
Provides input in service attributes such as performance, availability, security, etc
Serves as the point of escalation (notification) for major incidents
Ensures that any changes to the service under their care, follows the current change management process
Plans for service future in conjunction with IT Architecture and Security
Input into the IT Roadmap for this service
Provides input to the Continual Service Improvement process (CSI) in relation to the service
Identify and prioritize service improvement
Participates in internal service review meetings (within IT)
Participates in external service review meetings (with the business)
Contributes to the creation and maintenance of a Service Catalogue and responsible for ensuring this is accurate in relation to this service
Ensures that performance meets the requirements of SLAs and OLAs
Provides reporting and metrics on performance of service
Understand and define the total cost of ownership (TCO) of the service
Provide 24/7 incident support management as per duty incident manager rota
ITIL foundation V3 – Essential

Regional Service Owner Resume Examples & Samples

Accountable for the delivery of the Corporate Support service in the North America region, ensuring that service performance meets or exceeds established goals / SLAs, within budget. Responsible for addressing issues and challenges pertaining to the Corporate Support service in the region, and expediting / resolving issues that may require partnership across the organization, managing service escalations. Responsible for ASO execution commensurate with a Corporate Support Lead scope
Manage the execution of the Vendor performance while continually improving the Corporate Support in the region. Understand service demand in the region and manage prioritization and allocation of resources. This includes the management vendor of resources that are employed to deliver the support service in the region
Be a liaison with Business IT owner(s) for the Corporate Support service. Take overall accountability for proposing support service-based solutions to customers. This includes providing estimates and quotes in coordination with the professional service support center and other service-based teams. May be responsible for providing / improving tools to assist the professional service support center during estimate and quoting activities
Collaborate with internal build partners and product owners to influence and align on priorities for support requirements. Manages knowledge transfer to team members and organizations during transition of new or updated application to support
Execute the strategy for the support services regionally. Adhere to global standards including ITIL, SLDC, and Portfolio Management
Connect with internal and external partners, vendors and research organizations to recommend service improvements. Instigate and lead innovation and proof-of-concept initiatives to continually improve support service performance or address emerging / unmet customer needs
Collaborate with the business, internal AS partners, and AS leadership to shape vendor selection and management strategies for both technology and professional services, particularly niche or region-specific vendor strategies
Partners with support and SaaS vendors on all issues related to integrations and/or infrastructure/platform for applications in support portfolio
A minimum 5 years of related work experience required
2 years in highly matrixed, large enterprise organizations preferred
Service specific cert may be required based on the service
Strong Analytical, and problem-solving skills required
Experience in Word, Excel, PowerPoint, SharePoint, and other MS office tools required
Results driven, quick learner, and a self-starter required
Understanding of SaaS application deployment and support model (Preferred)
Understanding of applications, such as Instantis (Oracle Primavera) or Prizma (Polaris Management HCP Solution), using Oracle databases, Java, and/or WebMethods integrations (Preferred)
Must be able to influence others at all levels within the organization
Understanding of IT service management principles and practices preferred; ITIL Foundation certification and Scrum Master Certification and/or PMP (Preferred)
10-15% Travel Required4439170309

IT Service Owner Resume Examples & Samples

Deliver service roadmaps with input from the Relationship Managers, EA and other supporting teams
Accountable for working with other IT teams to plan for capacity, availability and performance requirements for new and existing assigned services
Hold internal and external suppliers accountable via formal agreements
Accountable for defining the escalation and notification procedures for assigned service with the Relationship Manager, Incident Management team and other supporting teams
Accountable for the population and maintenance of the Configuration Management Database for the service and it’s supporting Configuration Items
Skilled in conflict management
Experience working in a matrix environment
Progressive leadership experience over 7+ years in an IT environment with significant business exposure
ITIL v3 Foundation Certified
Able to influence associates who are not in your direct reporting structure
Demonstrated strategic agility

IT Service Owner Resume Examples & Samples

To work with and take responsibility for compiling and coordinating the operations' requirements for further development of the service
Responsible for refinement and administration of the service within set rules and policies
Ensuring that the service is delivered according to the set objectives
Responsible for ensuring that the service is delivered within the set financial framework (budget)
To work together with the operations to ensure that the requisite support organization is maintained
To identify requisite resources and roles that are required in order to be able to deliver the service in its entirety
Responsible for the service complying with defined and established support processes
To participate in global and local forums with respect to common IT services and systems across the operations

IT Service Owner Resume Examples & Samples

Responsible for process design work of ITSM, documentation of process, and communicating methodologies to appropriate parties,. Identifies responsible groups for each process step, etc
Develops and operates a specific global IT service. Ensures the integrity of the data. Reviews and approves secure location(s) for data storage locations, access control requirements, and data backup plans. Designs and maintains definitive media library implementing ITIL best practices
Collaborates with other members of IT to identify ways in which IT data can be shared while maintaining required levels of security
Works with applicable groups within IT and related partners (i.e. Facilities, Finance etc.) during the design process to ensure business requirements are being met by proposed solutions
Ensures that when operational, the service functions as specified in the process design documentation and meets or exceeds the business requirements originally defined. Develop applicable service metrics, collaborate with the technical teams and implement tools to track the metrics, and produce reports on the operational state of the service
Oversees provisioning of key metrics to members of IT as needed
Provides guidance to IT Service Analyst I’s
Maintains a current knowledge of technology trends and development tools/techniques which includes attending workshops, reading journals, and reviewing vendor documentation

Service Owner, Diagnostics Resume Examples & Samples

M.Sc. in Engineering or equivalent
Understanding of the Aftermarket business and workshop environment
Good understanding of truck industry services trends
2017-06-14

Global Service Owner Resume Examples & Samples

SLA achievement
Awareness of reported incidents and driving actions to prevent them
Knowledge of contractual obligations
Financial control (gathering cost) – identifying WU for recharging
Define and execute Support model – hours of cover, global scope etc
Assure availability of resources
Creation of ISA
Management reports – KPIs etc
CMDB data quality
Working with T&T to achieve milestones - Connection with T&T
Operational readiness for additional demand
Working with Client Managers and Account to understand future demand
Capacity management
Exploitation of automation
Create and handle service improvements
Rainbow (bid) reviews
Quality management
Communication with 3rd Parties
Service reviews with Customer
Service reviews within Atos' Account top management

Service Owner End User Services Resume Examples & Samples

Bachelor’s degree plus 10+ years of experience in End User technologies
Proven track record of managing Engineering and Support teams that support End User technologies
In-depth experience of managing sourced End User teams
Track record of managing expenses while exceeding delivery expectations
Ability to develop strong teams

Global Service Owner Resume Examples & Samples

Provides thought leadership and champions a global view of Engineering, Building & Grounds Maintenance and infrastructure Asset Management strategies within the function
Accountable for Engineering Service excellence on a global scale through the enablement and governance of outsourced and/or contracted service providers
Provides an external market perspective to bring innovative technical and hard services solutions to Cisco
Develops the future state vision and strategy for the function and leads the transformation
Develops consistent, scalable and sustainable processes across area of responsibility and takes ownership for driving through to theatre operations
Solves highly-complex problems and is able to identify viable and innovative options, and uses analytical skills and judgment to recommend appropriate solutions
Integrates feedback from clients, leadership and service providers into program recommendations
Serves as a global point of contact and leads/manages multiple projects requiring cross-team collaboration and external collaboration
Participates in the analysis of operational processes, assists in establishing escalation procedures, and identifies opportunities for service ownership improvements
Typically interacts with high-level Individual Contributors/Managers and serves as a key contact point with Cisco internal and Service Provider leadership
Accountable for global service outcomes including financial oversight and service performance management through metrics and benchmarks
Act as the escalation point for Engineering Services
Promotes regional/global standardization of related technology solutions and data integrity
Requires engineering/technical BA/BS degree and 10-15 years of related experience with a Masters degree preferred
Technical expert in facilities management technical operations and asset management
Provides direction on best practices. Is cognizant of facilities management industry trends and determines impact on WPR organization processes and methods and best practices
Proven success in the execution of diverse efforts within the discipline, in both domestic and global markets
Awareness of global market-based discipline practices, regulatory constraints and cultural affairs
Passionate about delivering excellence and a dynamic ability to convey the passion. Extensive experience in process mapping, optimization, LEAN, Six Sigma, etc., and the development / deployment of associated tools
Must demonstrate technical prowess and foresight in using all technology tools fully and looking for new techniques to improve individual and workgroup productivity
Program management, sound business acumen and advanced analytical skills essential
Professional membership of an FM based institution such as IFMA etc
Experience in IT & Real Estate asset management tools
Experience in designing, promoting and enhancing facilities management services within a corporate office environment

Global Service Owner Resume Examples & Samples

Provides thought leadership and champions a global view of Food, Beverage and Employee Convenience strategies within the function
Accountable for service excellence on a global scale through the enablement and governance of outsourced and/or contracted service providers
Develops best-in-class service offerings in partnership with outsourced service providers, with a focus on customer and employee experience & operational excellence
Establishes global program to drive consistent service delivery while capitalizing on local market capabilities. Enabling future flexibility and bringing service levels to full maturity
Evangelist for continuously evolving service offerings to create a positive vibe within Cisco’s corporate offices
Serves as a global point of contact and leads/manages multiple projects requiring cross-team and external collaboration
Acts as the Escalation point for Hospitality Services
Technical expert in facilities ‘hospitality’ services
A passion for service excellence and ability to put theory into action
Ability to translate services into employee messaging with passion and dynamism
Advanced knowledge of project/program management methodologies
Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify appropriate solutions; service and support/solution skills
Proven success in the execution of diverse efforts within the discipline in both domestic and global markets
Awareness of global market cultures & industry capabilities
Promotes and participates in continuous improvement processes
Typically requires BA/BS degree with 10-15 years of related experience in hospitality or food services industry within a corporate environment
Professional membership of a Facilities Management institution such as IFMA or Corenet
Demonstrable experience with development and maturity of Voice of the Customer programs

Senior Manager, Regional Service Owner Resume Examples & Samples

Accountable for the overall delivery of the Digital support service in the North America, ensuring that service performance meets or exceeds established goals / SLAs, within budget. Address issues and challenges pertaining to the Digital service in the region, and expediting / resolving issues that may require partnership across the organization, managing service escalations. Oversee all ASO execution at the regional level
Build and manage a regional team (direct/matrix) that designs, operates, and continually improves the Digital support in the region. Understand service demand in the region and manage prioritization and allocation of resources. This includes the management and selection of vendor resources that are employed to deliver the support service in the region
Be the liaison with Business IT owner(s) for the Digital service. Take overall accountability for proposing support service-based solutions to customers. This includes providing estimates and quotes in coordination with the professional service support center and other service-based teams. May be responsible for providing / improving tools to assist the professional service support center during estimate and quoting activities
Collaborate across Application Services to identify and communicate integration issues between services. Connect enabling teams such as the development centers, professional services support center, and other service-based teams, to ensure a positive overall support service delivery experience for customers
Execute the strategy for the support services regionally. In collaboration with the Global and Regional Service Owner, define regional policies, processes, and procedures while adhering to global standards including ITIL, SLDC, and Portfolio Management
Connect with internal and external partners, vendors and research organizations to understand emerging trends and transform those insights into service improvements. Instigate and lead innovation and proof-of-concept initiatives to continually improve support service performance or address emerging / unmet customer needs
10+ years of related work experience required, with 5+ years in highly matrix large enterprise organizations preferred
Masters Degree is required
Must have experience in most of the following: Digital solutions such as Drupal, SharePoint, .Net, Java/J2EE, Mobility(iOS/Android) and SaaS – over 50%
Must have good planning, organizational, and decision-making skills
Understanding of IT service management principles and practices preferred; ITIL certification and Scrum Master Certification and/or PMP is an asset
5+ years of people management experience is required
Up to 25% travel, both international and domestic, could be required3872170620

Market Service Owner Resume Examples & Samples

The opportunity to own and manage Service to Markets ensuring; best supply chain logistics solution, encompassing maximisation of container utilisation (type & fill), review and improve (where possible) direct despatch FCL shipment capability, delivering direct despatch alignment with Operational partners
A role that provides regular end to end service reviews of freight performance per customer/ market level
You to manage order dates in line with production planning and despatch requirements; you will work closely with International Supply Centre Planning and Regional Customer Service team to resolve service issues and drive process improvement. Controlled and improved effectively through review of Service KPIs
A chance to develop excellent relationships with carriers to facilitate effective resolution of issues and drive cost and service opportunities, as well as engaging on key tasks such as bookings, issuing of shipping instructions and approval of shipping documents
An export qualification or proven track record of dealing in an export environment preferable
Previous experience in a logistics, export related or customer service environment
You are service oriented, and passionate about understanding the needs of your customers to create value to their business, and you are able to apply these insights into great solutions
You can demonstrate successful stakeholder management with both internal and external contacts
Possess a working knowledge of customs & excise processes
Ability to prioritise high workloads and to work effectively and efficiently
Customer and team focused with a ‘can do’ attitude
Experience in using SAP is desirable

Regional Service Owner Resume Examples & Samples

Geographic Breadth – Regional - EMEA
Business Breadth – Supply Chain Pillars – Source and Deliver
Span – Manage 20+ J&J FTEs, Vendor management
Reports directly to the EMEA AS Supply Chain Leader
Responsible for managing demand intake, forecasting, resource supply planning and financial management for IT services in Source and Deliver within the Region
Accountable for the delivery of services in the region in Source and Deliver, ensuring that service performance meets or exceeds established goals / SLAs, including on-time and on-budget delivery of orders. Responsible for addressing issues and challenges pertaining to the service in the region, and expediting / resolving issues that may require partnership across the organization
Manage a regional team that designs, operates, and continually improves the service in the region. Understand service demand in the region and manage prioritization and allocation of resources. This includes the management and selection of vendor resources that are employed to deliver the service in the region
Take overall accountability for proposing service-based solutions to customers. This includes providing estimates and quotes in coordination with the professional service support center and other service-based teams
Collaborate across Application Services to identify and communicate integration issues between services. Connect enabling teams such as the development centers, professional services support center, and other service-based teams, to ensure a positive overall service delivery experience for customers
Shape the strategy for the service regionally. In collaboration with the Global Service Owner, define regional policies, processes, and procedures while adhering to global standards including Agile, SLDC, and Portfolio Management
Connect with internal and external partners, vendors and research organizations to understand emerging trends and transform those insights into service improvements. Instigate and lead innovation and proof-of-concept initiatives to continually improve service performance or address emerging / unmet customer needs
Certification in areas of expertise desirable
10+ years of related work experience required
5 years in highly matrix large enterprise organizations preferred
Demonstrated hands-on project management/delivery
Experience managing projects using J&J SDLC
Health Sciences experience
Experience working with multiple franchises and sectors within J&J desired
Understanding of end-to-end supply chain interactions and interdependencies with other functions, including end Customer touchpoints
Strong people management and development skills
Global experience (with multiple countries, regions) and associated cultural awareness
Big Picture/Attention to Detail – align strategic and tactical
Results Orientation/Sense of Urgency – ability to drive to tight timelines
Change leadership expertise and strong leadership skills
Customer focus (internal & external)
Excellent written, oral, and presentation skills required
Proven ability to influence/collaborate to get to desired result required
Expertise in business processes within Source/Deliver
Process re-engineering experience desired
Excellent interpersonal and negotiating skills required