Service Owner Cover Letter

I would like to submit my application for the service owner opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for guidance, training and support, as required, to IT teams executing the service management process, other IT members and external vendors on processes & procedures.

My experience is an excellent fit for the list of requirements in this job:

• Management of all security relevant settings in close cooperation with Computacenters' compliance bodies
• Ensure licensing compliance
• Management of all IMAC/RD services
• Carry out system checks and test to ensure integrity and security of the solution ensuring delivery to SLA
• Documentation (user handbooks, technical handbooks, knowledge base articles), develop written policies and procedures for managing device configuration
• Support of projects within IT and the wider business
• Provides recommendations for technology infusion and mobile device management technology upgrades
• Excellent track record in influencing, negotiation, interpersonal and communication skills

I would like to submit my application for the service owner opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for management with new service management improvement recommendations, buidling and updating Service Management Web front ends, and updating existing service management processes that are in line with the best practices of ITIL and project management.

Please consider my qualifications and experience:

• ITIL Certification or equivalent
• Project management certification PRINCE 2 / PMI or equivalent desirable
• Six Sigma or equivalent an advantage
• Good overview of the application landscape to be supported
• Demonstrated interpersonal, communications, and team building skills
• Good analytical thinking, Intercultural orientation and a high ambition in striving for achievement
• Has an enterprise perspective of data integration, data quality and extraction
• Understands the need for enterprise data management

I am excited to be applying for the position of service owner. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for other Service Management processes and IT Management with information related to service and component availability.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Mandatory experience selling/managing technology services for customers
• Single Point of Contact (SPOC) for IIT System users in addressing escalated/serious operational delivery issues with Service Providers
• Focus is on continuous improvement of service delivery across the various platforms in the IIT solutions domain
• Engineering background an advantage
• Deep understanding of IIT
• Proven IIT design lifecycle and implementation experience
• Thorough understanding of team leadership
• Communication, facilitation, negotiation, and analytical thinking skills

Please consider me for the service owner opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for service support across the engineering, training and asset management capabilities and all LAND / BU’s BUs IT capabilities.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Individual with a high level of maturity, pro-active and performance driven
• Background in IIT Run environment preferred
• Experience with mission critical systems support
• Professional knowledge of Linux, Unix operating systems
• Professional knowledge of SQL
• Knowledge of B2B system integration is advantage
• Tomcat/Apache knowledge is advantage
• Experience working with external parties such as in business development, product management or account management roles

Please consider me for the service owner opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for thought leadership for XDX in defining, maintaining, and continuously improving frameworks, processes and tools for delivering effective Service Management to Xerox, including processes such as Incident, Request, Change, Configuration, Problem, Knowledge Management, and Service Lifecycle Management.

My experience is an excellent fit for the list of requirements in this job:

• Collaborates in writing the scope, requirements of detailed technical documents
• Knowledge of transformer applications in Utility and Industry segments, and key customer service needs
• Knowledge of transformer advanced analytic techniques, and associated service offerings
• Product Management experience preferably within a Service business environment
• Proven track record in customer focus, driving results and turning opportunities in sales successes
• Focus is on excellent service delivery across the various platforms in the relevant space
• Minimum ITIL Foundation certification (preferred ITIL Service Manager)
• MODP or equivalent management/leadership development programme certificate