HR Service Center Representative Resume Samples

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H Mante

Hillary

Mante

316 Mohr Dale

Philadelphia

+1 (555) 442 3636

316 Mohr Dale

Philadelphia

Phone

p +1 (555) 442 3636

Experience Experience

Detroit, MI

HR Service Center Representative

Detroit, MI

Kuhn-Yost

Detroit, MI

HR Service Center Representative

Provides first-level assistance to managers, employees, former employees, HRBPs, COEs and retirees on self-service, benefits and policy related questions
Facilitates online Employee and Manager Performance Manager training
Provide assistance to HR, managers and employees on payroll and benefits related issues
Work with employees and managers on return to work capacity and timeline
“Performs other duties as assigned by Manager, HR Service Center”
Assists employees and staff with Workday questions and issues
Assists associates to leverage Associate Self-Service (ESS) and Manager Self-Service (MSS)

New York, NY

HR Service Center Representative Portuguese

New York, NY

Kuhic, Gleason and Witting

New York, NY

HR Service Center Representative Portuguese

Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (Including: phone inquiries, email/web tickets and walk-in inquiries, follow-up/resolution of escalated tickets, etc.)
Identifies escalation trends and opportunities for process change and/or new solutions
Investigates and resolves problems and provides solutions which may involve a network of resources
Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation
Performs “off-phone” tasks supporting HR related functions as directed
Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
Knowledge of languages: English , Spanish and Portuguese

present

Philadelphia, PA

Senior HR Service Center Representative

Philadelphia, PA

Kuhlman-Littel

present

Philadelphia, PA

Senior HR Service Center Representative

present

Serve as liaison between outsourced vendor as it relates to monthly service award program, ensuring that employees and managers receive the award information in an accurate and timely manner. Manage the Workers Compensation claims that includes claim reporting through return to work. Review and complete the Company’s mandatory OSHA 300A reporting
Performs other duties as assigned by manager
Responsible for managing Wolters Kluwer Profit Sharing/401k, Exit Survey Administration, Service Award Program and Unemployment Insurance programs. Oversees the end-to-end steps meeting the established deadlines
Serve as liaison between outsourced vendor as it relates to monthly service award program, ensuring that employees and managers receive the award information in an accurate and timely manner
Performs other duties as assigned by the Manager
Create Monthly Status, and Department Performance Reports
Manage the exit survey administration, securing voluntary information from employees leaving the organization

Education Education

Bachelor’s Degree in Business Administration

University of Tennessee

Bachelor’s Degree in Business Administration

Skills Skills

Ability to accurately enter, retrieve, and revise data in a variety of computer-based systems and applications in order to respond to customer inquiries and maintain employer processes (i.e. MS Office, web-based data management systems etc.)
Strong organizational skills; attention to detail
Ability to quickly learn company policies, procedures, and employee programs in order to effectively communicate to internal and external customers
A keen ability to make quick and accurate decisions
5% Analysis- Analyzes inquiries from a wide range of HR functions. Recognizes inquiries beyond the scope of the service center and executes escalation. Applies acquired knowledge and skills with company policies and procedures to complete assigned tasks
Expert computer skills including advanced knowledge of: MSOffice Word and Excel, Adobe Acrobat Standard and company-specific databases including but not limited to Knowledge Workspaces, Taleo, SAP, Achieve and Self
Ability to communicate effectively and professionally verbally and in writing
Detail oriented with a high level of professionalism and confidentiality
Strong computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and PowerPoint
Possess the ability to leverage interpersonal skills while working effectively with co-workers in a team-oriented environment

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4 HR Service Center Representative resume templates

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HR Service Center Representative Temp Resume Examples & Samples

Strong verbal communications skills
Intermediate writing skills
Knowledge of commonly used terms, concepts, practices and procedures within the HR field
Basic knowledge of federal and state employment regulations
Basic knowledge of Rackspace business and corporate organization or ability to learn on the job
Ability to maintain confidentiality of personal and business information
Detail oriented with a commitment to fanatical customer service
Bachelor’s degree from an accredited institution OR a High School Diploma/GED and a minimum of 3 years of Human Resources support experience

Senior HR Service Center Representative Resume Examples & Samples

2 or 3 years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document and records management, and/or HR data and systems
Two (2) years of call center or HR Representative experience in HR Operations and/or Global Employee Relations
Experience handling highly confidential and sensitive information

HR Service Center Representative Resume Examples & Samples

First point of contact for issues/questions between employees and vendors
Vendor Data Edits Administration Aon Hewitt & MC Fina)
Establishes and maintains database to accurately and completely log all questions and responses
Conducts Social Security Administration death verification in collaboration with Wolters Kluwer Benefits Team
Maintains government postings at each worksite location
Provides HRIS level 1 & 2 PeopleSoft transactional/navigation support for employees, managers, and HR Business Partners
“Performs other duties as assigned by Manager, HR Service Center”
Minimal of a High School Diploma and 2 years of related experience required
Human Resources experience with exposure to multiple HR functions
Previous experience in customer service, telephone communications or inbound shared services experience is desired
Excellent telephone communication skills, including the ability to listen and to speak clearly with good grammar
Ability to discern caller needs quickly and efficiently
Ability to work with extensive detail
PC experience including Microsoft Word, Excel, Outlook and PeopleSoft, Internet Explorer
Ability to remain flexible in a changing and reactive work environment
Ability to work with highly confidential information and maintain confidentiality

HR Service Center Representative Resume Examples & Samples

Provide responses to inquiries via telephone, e-mail and fax, while adhering to established Human Resources Service Center (HRSC) standards
Utilize available resources and tools to proactively resolve customer issues and research resolutions
Participate on project teams within the Immigration services group
Minimum of one year of Human Resources or immigration experience; preferably within a professional services firm or similar environment
Bachelor’s degree from an accredited college/university is preferred or equivalent work experience
Working knowledge of Immigration J-1 Programs, Labor Condition Application postings, International Business Travel, Visas, I9s, Department of Labor Compliance, and Green Card process is preferred
Intermediate skills with Microsoft Office Suite applications

HR Service Center Representative Resume Examples & Samples

1 year of HR experience in any of the following areas: Global Payroll, HRBP, Employee Services, Compensation, HR services and call centers, document and records management, and/or HR data and systems
Bachelor’s degree in Business Administration, Human Resources or related field
1 year of call center or HR Representative experience in HR Operations and/or Global Employee Relations
Interacts daily with peers and customers (typically internal) to exchange or present factual information. Builds stable working relationships internally
Proficiency Microsoft Office suite

HR Service Center Representative Resume Examples & Samples

Research and respond to employee inquires, within 24 business hours, received via multiple sources (telephone, e-mail, fax, direct interaction, etc.) supporting all HR Functions within the current Regional HR Service Center portfolio (HRIS, Payroll, Benefits, Compensation, etc.) and provide a high level of customer service to Mylan employees focused on First Call Resolution (FCR)
Responsible for accessing and completing transactions through multiple HR Technologies to include but not limited to account creation, password resets and troubleshooting
Develop a working knowledge of HR policies, procedures and guidelines supporting HR transactional activities (benefits, compensation, payroll, employee and manager direct access, expense reporting, corporate card processes, etc.)
Provide process support for establishing/maintaining records in numerous Mylan and external vendor systems (including but not limited to benefits, payroll, expense accounts, performance, HRIS, etc.)
Communicate with HR Business Partners, Global HR Service Centers, Financial Shared Services, Payroll, etc. as required to research and resolve employee inquiries
Monitor incoming emails/self-service tickets through Global Incident management system (ServiceNow)
Perform controls in accordance with regional audit standards
Strong Microsoft Office experience (i.e. Word, Excel, Visio, etc.) is required

HR Service Center Representative Resume Examples & Samples

Daily receipt and processing of Human Resources related documents
Document preparation, scanning, and indexing
Log incoming workflow documents
Assist with email and fax responsibilities associated with Document Management
Minimum one year of Human Resources or compliance experience; preferably within a professional services firm or similar environment
Associate’s degree from an accredited college/university or equivalent work experience

HR Service Center Representative Resume Examples & Samples

Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (Including: phone inquiries, email/web tickets and walk-in inquiries, follow-up/resolution of escalated tickets, etc.)
Identifies escalation trends and opportunities for process change and/or new solutions
Investigates and resolves problems and provides solutions which may involve a network of resources
Minimum 1 year equivalent work experience preferred
Knowledge of languages: English and Spanish (Portuguese as required)

HR Service Center Representative Resume Examples & Samples

High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area
In-depth knowledge of benefits, policies, payroll and other HR-related issues as well as federal and state regulatory requirements
Experience with SAP, including Payroll or Benefits modules and ADP eTime
Knowledge of taxes, benefits and direct deposit
Ability to collaborate and be a team player
Strong organization skills and detailed oriented

HR Service Center Representative Resume Examples & Samples

Assist employees with HR related inquiries via phone and case management portal
Monitor case management system
Provide assistance to HR, managers and employees on payroll and benefits related issues
Process and follow through to completion payroll mass upload submissions
Assist managers, employees and HR with self-service inquiries and troubleshooting
Provide support to other work teams as needed
Handle special projects as assigned
Detail oriented with a high level of professionalism and confidentiality
Must have flexibility to operate in a fast paced environment with stringent deadlines and possess strong analytical, organizational and multi-tasking skills
Strong commitment to customer service
Must have the ability to work well with others and demonstrate teamwork
Possess the ability to leverage interpersonal skills while working effectively with co-workers in a team-oriented environment
Expert computer skills including advanced knowledge of: MSOffice Word and Excel, Adobe Acrobat Standard and company-specific databases including but not limited to Knowledge Workspaces, Taleo, SAP, Achieve and Self
Must also have the capability to work within current external vendor databases
Possess fundamental HR knowledge, skills and abilities including the practices and procedures related to all areas of employee transactions
Ability to communicate effectively with peers, candidates, HR and managers
Results oriented, self-disciplined and internally motivated
High School Diploma or GED
2+ years of experience working in a fast paced environment handling a high volume of calls and inquiries
HR Shared Services experience

Senior HR Service Center Representative Resume Examples & Samples

Responsible for managing Wolters Kluwer Profit Sharing/401k, Exit Survey Administration, Service Award Program and Unemployment Insurance programs. Oversees the end-to-end steps meeting the established deadlines
Serve as liaison between outsourced vendor, Payroll and employees to ensure 401k contributions, loans, status issues are addressed in a timely and appropriate manner
Review weekly 401k interfaces between the vendor and internal Payroll to ensure that the data is being accurately applied to employee accounts
Manage the employee loan function of the program to ensure that loans are appropriately set up with the vendor and internal Payroll
Manage the exit survey administration, securing voluntary information from employees leaving the organization
Serve as liaison between outsourced vendor as it relates to monthly service award program, ensuring that employees and managers receive the award information in an accurate and timely manner
Serve as the company’s designated contact for initiated, pending and denied Unemployment Insurance claims
Facilitate Live Meeting Presentations on behalf of HR Source services
Initiates recommendations and coordinates continuous improvement of inefficient internal processes and procedures – includes streamlining of processes that are cost effective and meet user requirements between major stakeholders and HR. Includes documentation of improved processes
Minimum of a High School Diploma and 4 years of related work experience required
Proficient with Microsoft Suite (Word, Excel, Power Point, Project and Visio)
Proficient with PeopleSoft, strongly preferred
Unemployment Insurance Administration - Understanding of applicable states Unemployment Insurance laws
Profit Sharing / 401k Programs - Understanding of Profit Sharing / 401k plan design and guidelines

Senior HR Service Center Representative Resume Examples & Samples

Three years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document and records management, and/or HR data and systems
MNC Working experiences
Ability to work with complex processes and systems

HR Service Center Representative Resume Examples & Samples

2 years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document and records management, and/or HR data and systems
SAP or other Human Capital Management System experience
Previous experience working in a HR Shared Services or an Outsourced Delivery model
Fluent in English or Japanese, Korean

HR Service Center Representative Portuguese Resume Examples & Samples

Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
Knowledge of languages: English , Spanish and Portuguese
80-90% proficient on Portuguese (Written and oral)
Customer service skills
Detail oriented/accurate and thorough

HR Service Center Representative Resume Examples & Samples

Ability to follow up with customers and drive outstanding issue to resolution
Strong knowledge of the Microsoft Office suite of tools
Workday knowledge preferred, including previous input skills
Web-based technology skills/proficient with computer
Prior experience with Contact Center and managing data
Demonstrate problem-solving skills
Knowledge and understanding of benefits, including medical (Traditional, HD and HSA plans), dental, STD/LTD, life insurance and FSA plans
Prior experience with applicant tracking systems a plus
Familiarity with HIPAA Privacy Rules
4-5 years of related experience

HR Service Center Representative Resume Examples & Samples

Document preparation, scanning and indexing
Minimum of one year of Human Resources or compliance experience; preferably within a professional services firm or similar environment
Associate’s degree from an accredited college/university is preferred or equivalent work experience

HR Service Center Representative Resume Examples & Samples

One (1) year of experience as a Customer Service Representative in a Service Center or similar position
Skilled in general customer service
Skilled in collaborative work efforts within a team environment
Skilled in effective communication, both verbal and written, specifically in English
Skilled in general phone technology/applications
Skilled in attention to detail and thoroughness of work
Ability to solve simple and moderately complex problems
Ability to quickly learn new technology applications
Ability to multi-task using multiple applications and technologies
Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
Position is in a busy, non-smoking office located in Phoenix, AZ
Location requires mobility in an office environment; each floor is accessible by an elevator and internal staircase
Freeport-McMoRan enforces a drug/alcohol free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing

NA HR Service Center Representative Resume Examples & Samples

Research and respond to employee inquires, within 24 business hours, received via multiple sources (telephone, e-mail, self-service, chat, direct interaction, etc.) supporting all HR Functions within the current Regional HR Service Center portfolio (HRIS, Payroll, Benefits, Compensation, etc.) and provide a high level of customer service to Mylan employees focused on First Call Resolution (FCR)
Identify areas of improvement and efficiency and assist in testing and deploying training to the HR Community
Provide process support for establishing/maintaining records in numerous Mylan and external vendor systems (including but not limited to benefits, payroll, expense accounts, performance, HRIS)
Support key initiatives operated through the Regional HR Service Center (Open Enrollment, Compensation Planning, Change Management, etc.)
Communicate with HR Business Partners, Global HR Service Centers, Financial Shared Services, Payroll, etc as required to research and resolve employee inquiries
Monitoring of incoming emails / self-service tickets through Global Incident management system
Bachelor of Science Degree in Human Resources or related field, and two to four years of HR or Client Service background experience required. However, a combination of experience and/or education will be taken into consideration
Must possess knowledge regarding general HR Policies and Procedures
Must have ability to analyze inquiries quickly and determine if resolvable or escalation is required. Demonstrate excellent verbal, written, and interpersonal communication skills. Instill trust and confidence while working with customers to overcome challenges
Ability to multi task and prioritize in a fast-paced environment. Customer focus/quality oriented and results driven
Strong Microsoft office experience required: Excel, Word

HR Service Center Representative Resume Examples & Samples

Deliver superior customer service as point of contact for employee, manager and HR business partner questions and HR requests
Work independently to find answers to complex HR questions and clearly communicate resolution to all parties; escalate according to established standard operating procedures
Provide accurate, reliable and timely guidance
Utilize case management system to record all contacts
Recommend improvements to policies and practices for continuous improvement of HR and the HR Service Center
Support other HR initiatives as needed
Advanced mathematical aptitude, strong analytical skills
Advanced proficiency with Microsoft Office Suite
Ability to communicate effectively and professionally verbally and in writing
Robust interpersonal skills
Well organized with finely tuned attention to detail
Proactive approach to resolving issues
Ability to manage competing priorities and multi-task in an active call-center environment
Works independently and collaboratively within a team environment to produce results

HR Service Center Representative Resume Examples & Samples

Asks questions and listens to employees to understand their needs or requests
Determines the appropriate answer, response, or solution by interpreting relevant information in light of the employee’s circumstances; using customer service and call control techniques
Interprets and communicates HR policies and procedures, both verbally and in writing. Communication channels include telephone, written inquiries, e-mail or other technological interfaces
Processes and inputs various transactions and employee requests in accordance with internal procedures. Requests include, but are not limited to: personal data changes, deletions, payroll withholdings and time & labor
Requests employee information, accesses employee record databases (PeopleSoft) or other electronic tools and information delivered to the desktop, and authenticates employee by requesting PIN or other identifying information
Utilizes case management and knowledge application for research and documentation to create a ticket for inquiries and issues when answering employee, retiree, prior employee, Supervisors and HR partner questions regarding payroll, policies, and benefit questions in a proactive and effective manner
Facilitate the use of employee self-service through customer interactions and support to resolve inquiries when applicable
Reviews and escalates calls through designated channels for follow up resolution and ticket closure
Maintains a useful working knowledge of company policies, procedures, government regulations and business ethics
Places follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
Participates in team or departmental meetings and individual meetings with Supervisor concerning own job performance
Attends work when scheduled even during irregular/unexpected days or hours; takes incoming calls as soon as they are able to do so including following a previous call

HR Service Center Representative Resume Examples & Samples

40% Transactional work- Verify, process and input transactions dealing with confidential employee information (e.g. background checks, new employee processing, transfers, pay rate changes and employee separations.) Process customer transactions within time and quality standards. Confirm data accuracy and maintain appropriate controls for audit verification. Understand sensitivity of information and maintain confidentiality
10% Documentation- document instances and process using ticket tracking system and through effective writing skills within defined templates and procedures
5% Analysis- Analyzes inquiries from a wide range of HR functions. Recognizes inquiries beyond the scope of the service center and executes escalation. Applies acquired knowledge and skills with company policies and procedures to complete assigned tasks
5% Other duties as need by HR Service Center

HR Service Center Representative Resume Examples & Samples

Provides first point of contact support to incoming calls/emails/requests from customers (e.g., associates, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to broad HR based processes and systems
Records caller inquiries and requests and communicates resolutions and updates cases using case management tools
Maintains customer contact until request is resolved, including informing customer of status and resolution
Performs basic administration processing and approval of transactions, data input and verification of required documentation
Utilizes and updates knowledge base tool to provide consistent answers to customers
Educates associates on company practices and tools (e.g., intranet, ESS, MSS) to encourage associates to resolve questions on their own
Refers complex cases requiring interpretation to appropriate Tier 2 Specialist or, if necessary, Tier 3 COE representative
Provides document support by managing incoming and outgoing forms, information, etc.; conducts document imaging
Determines if inquiry resolved to associate’s satisfaction
Escalates complex cases to appropriate Tier 2 Specialist or COE if additional research or expertise is required
Makes any required customer follow-up calls and conducts additional research as necessary
Works to develop an in-depth understanding of the customer’s needs
Identifies and resolves the customer’s issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know in order to successfully perform their duties
Updates and maintain knowledge base FAQs, solutions and troubleshooting guides
Meets key performance measures such as first call resolution, average answer speed, and call quality
Assists associates to leverage Associate Self-Service (ESS) and Manager Self-Service (MSS)
Performs various HR tasks/projects as assigned
Working knowledge of retail merchandising and/or procurement (purchasing)
Ability to create and manage budgets and expenses
Thorough knowledge of ABC policies and procedures

HR Service Center Representative Resume Examples & Samples

Minimum of a High School Diploma and 2 years of related experience required
Minimum 2 years Human Resources experience with exposure to multiple HR functions and ideally a corporate Shared Services environment
PC experience including Outlook, PeopleSoft and Internet Explorer
Experience with SAP SuccessFactors a plus

HR Service Center Representative Resume Examples & Samples

Utilizing current systems to initiate and manage requests for a leave of absence. This includes the application paperwork, tracking and collection of related doctors certifications and tracking of applicable time used against FMLA balances
Answer employee questions related to leaves of absence
Work with employees and managers on return to work capacity and timeline
Participate in the team assignments for answering employee questions regarding benefits, payroll and HR processes
0-2 years' experience within Human Resources, leave management or customer service
Must show strong aptitude with use of Microsoft Office based software and prior experience with HR based systems
Bachelor’s degree in Human Resource management

HR Service Center Representative Resume Examples & Samples

Responds to performance management, benefits, FMLA, recruiting, employee relations and compensation concerns
Bachelor’s degree in Human Resources is required. A Bachelor’s degree in Business or other related field will be considered if applicant has relevant experience
Prior customer service experience in a call center setting is preferred
Exceptional interpersonal, written, and oral communications skills

HR Service Center Representative Resume Examples & Samples

Respond to associate inquiries regarding Workday transactions, benefits, payroll, absence, and general HR policies and procedures
Respond to employment verification inquiries and various regulatory report requests
Process core Workday transactions and support the overall employment lifecycle activities, including onboarding, benefits, performance, compensation, and staffing actions
Provide an overview of Workday during our new associate onboarding experience and perform new hire documentation processing
Administration of the U.S. transportation and parking benefits for all U.S. offices. Includes coordination of Seattle parking, carpools/vanpools, and providing parking deductions to payroll
Focus on continuous process improvement and documenting processes and procedures
Support the implementation of initiatives and projects impacting the HR Service Center as assigned throughout the year
2-4 years of experience in an HR service environment
2+ years HRIS experience (Workday preferred)
Bachelor's degree in HR or a related area desired
Knowledge of HR related functions, practices and policies, applicable federal and state employment law requirements and HR benefits administration, payroll, and HR compliance regulations
Technical proficiency with Microsoft applications such as MS Office
Sound judgment, high integrity, and solid decision making skills
Exceptional customer service skills

HR Service Center Representative Resume Examples & Samples

Demonstrated experience in a technical team environment with a primary focus on high intensity customer service interaction
Ability to handle multiple, time bound tasks in an efficient and accurate manner
Ability to quickly learn company policies, procedures, and employee programs in order to effectively communicate to internal and external customers
Demonstrated superior listening, oral, and written communications skills
Ability to accurately enter, retrieve, and revise data in a variety of computer-based systems and applications in order to respond to customer inquiries and maintain employer processes (i.e. MS Office, web-based data management systems etc.)
Section 125 pre-tax enrollment criteria
Federal/State/Local tax guidelines
HIPAA
University Policies
Human Resources and Academic Faculty/Administrative Professional Manuals
State Classified Personnel Board Rules, etc

HR Service Center Representative Resume Examples & Samples

Provides first point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to broad HR based processes and systems
Utilizes knowledge base tool to provide consistent answers to customers
Educates caregivers on company practices and tools (e.g., HR Portal, ESS, MSS) to encourage caregivers to resolve questions on their own
Refers complex cases requiring interpretation to appropriate Specialist or to COE if additional research or expertise is required
Provides document support by managing incoming and outgoing forms, information, as necessary
Develops an in-depth understanding of the customers needs
Identifies and resolves the customers issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know in order to successfully perform their duties
Provides inputs to update and maintain knowledgebase FAQs, solutions and troubleshooting guides
Minimum of two years of applicable human resources service delivery experience, including HR administration, benefits administration or other related discipline
Proficient in general word processing and spreadsheet skills
Ideal candidates would also have Project Management or Account Management experience
Cleveland Clinic Shared Services Center experience strongly preferred

HR Service Center Representative Resume Examples & Samples

Strong, proactive communication and problem solving skills
Workday and ADP knowledge preferred, including previous input skills
General HR knowledge preferred (e.g. Benefits, Compensation, Payroll, 401(k), Talent Acquisition, Leadership and Organizational Development)
Team player with a positive attitude, but also able to manage multiple assignments and work independently within deadlines
4-5 years of related experience preferred, or Bachelor's degree

HR Service Center Representative Resume Examples & Samples

Assign and works with Tier 2 support when appropriate to provide issue resolution with an emphasis on ownership
Attends regularly scheduled trainings and department meetings and is expected to provides relevant feedback
Communicate benefit plan, policy, and system information in clear and effective manner both verbally and written
Demonstrates customer focus through adherence to departmental policies, service goals and metrics standards
Projects professional company image through service center interactions by exercizing initiative, empathy, and a positive approach!
Raise issues as appropriate. Suggest process development & improvement of service center activities
Record and track inquiries and issues in case management system
Resolve issues and questions using plan/policy/system documentation and knowledge
Responds to routine incoming Tier 1 phone and email inquiries for health and welfare benefits (group medical, dental, life, vision, disability, etc), payroll, company policies, and HRIS
2 - 3+ Years in a Call Center, Benefits Group, Human Resources Department, or Payroll Group (Required)
High School or GED (Minimum Required)
Travel up to 5% #LI-AY1

Senior HR Service Center Representative Resume Examples & Samples

Serve as liaison between outsourced vendor as it relates to monthly service award program, ensuring that employees and managers receive the award information in an accurate and timely manner. Manage the Workers Compensation claims that includes claim reporting through return to work. Review and complete the Company’s mandatory OSHA 300A reporting
Create Monthly Status, and Department Performance Reports
Performs other duties as assigned by the Manager
Excellent telephone communication skills, including the ability to listen and to speak clearly with good grammar and demonstrated ability to discern the caller needs
Proficiency using PeopleSoft preferred

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