HR Service Center Representative Cover Letter

I submit this application to express my sincere interest in the HR service center representative position.

In the previous role, I was responsible for hR support to all team members by answering HR-related questions and solving problems regarding, benefits, salary, job enquiries, policies and other HR issues.

Please consider my qualifications and experience:

• Identifies location with common questions and issues and attends regional Operations meetings to provide training on HR processes and company benefits, focusing on issues specific to the location
• Ensures that appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed
• Solicits input from Operations and other functions on how to improve HR processes using technology
• Portuguese (demand)
• Experience administering an HRIS preferred
• May consider a combination of relevant experience and education
• In-depth knowledge of benefits, policies, payroll and other HR-related issues federal and state regulatory requirement
• Proficient in MS Office Suite, Oracle, and Workday

In response to your job posting for HR service center representative, I am including this letter and my resume for your review.

In the previous role, I was responsible for excellent, efficient and courteous customer service to employees who call HR Connection with questions about benefits, compensation, policies, performance and other HR related matters.

Please consider my qualifications and experience:

• Working knowledge of Kronos, Workday, Microsoft Office and Excel
• Familiarity and understanding of HR policies and procedures
• Demonstrates service minded attitude
• Able to communicate in a multi cultural environment
• Able to prioritise based on service level agreements, urgency and level of impact to the business
• Sensible in problem resolution, shows empathy
• Advice on process improvement
• Fluent in 2 or more language(s) at least English

In response to your job posting for HR service center representative, I am including this letter and my resume for your review.

Previously, I was responsible for excellent, efficient and courteous support to the HR Connection team and customer service to employees who contact HR Connection with questions about benefits, compensation, policies, performance and other HR related matters.

Please consider my experience and qualifications for this position:

• Deep knowledge of HR Process and Practices
• Prior experience working with HR Systems & Processes
• Having union experience is an asset
• Skills in new hire processing (data entry), I-9s, or onboarding tasks preferred
• Proficient use of MS Office Programs (Word, Outlook, Excel, PowerPoint)
• A solid understanding of benefit-related compliance (Section 125, COBRA, FMLA, HIPAA, ACA, ) and governing bodies (IRS, DOL, EEOC)
• Proficiency using a Human Resources Information System (HRIS) preferred
• Customer service experience/experience working in a call center environment

I would like to submit my application for the HR service center representative opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for excellent, efficient and courteous support to the HR Connection team and customer service to employees who call HR Connection with questions about benefits, compensation, policies, performance and other HR related matters.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of HR policies, procedures, and systems
• Experience with handling difficult callers/situations
• Experience with working on a team
• Respond to employee, manager and HR inquiries regarding pay, benefits and HR policies/processes
• Complete data entry transactions in PeopleSoft and meet established service level agreement standards
• Document and track issues using Oracle case management system
• Prepare and mail benefit related mailings
• Provide administrative support for HR systems and business processes

Please consider me for the HR service center representative opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for assistance with HR Service center projects as needed to support payroll, benefits, onboarding and other HR related activities and technologies.

Please consider my experience and qualifications for this position:

• Experience in HR Systems (preferably Workday) and processes
• Experience with standard operating processes and procedures•Well-developed computer skills in the Microsoft Office 365 environment
• Able to manage multi-task in a fast pace, high volume, environment
• Amenable to work on a client-based schedule
• Facilitate new hire orientation for US and Canada
• Maintain data accuracy as related to employee files and records including accurate and timely entry of all HR information into Workday HRIS system
• Prepare special/ad-hoc reports as necessary, analyze data, and identify trending
• Displays commitment to customer service