Call Center Customer Service Representative Cover Letter

I am excited to be applying for the position of call center customer service representative. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for direct customer service by handling all transactions pertaining to cash, cash items, checking and savings deposits, certificates of deposit, cashier’s checks and various types of payments in accordance with operating procedures and policies.

Please consider my experience and qualifications for this position:

• Successful applicants should have Client & Customer Focus, Performance Focus, Solving Problems, Respecting Others, Working with Others, Confidence & Communication, Working Pro-actively
• Solid grammar in both written and spoken word
• Able to work in multiple systems simultaneously
• Excellent interpersonal skills for professional interactions with customers internal teams
• High Schoo diploma or GED equivalent
• Effective listening, and written communication skills
• Intermediate to advanced proficiency in MS Word and MS Excel
• Positive attitude and commitment to treating clients with empathy, integrity, & respect

I am excited to be applying for the position of call center customer service representative. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for expertise in the completion of complex Call Center functions including detailed scheduling assistance associated with new patients and/or scheduling patients across multiple locations, departments and specialties.

My experience is an excellent fit for the list of requirements in this job:

• Strong communication skills, including verbal and listening skills
• Quick thinking to resolve inquiries and meet customers' needs
• Excellent aptitude for math and understanding of income tax applications
• Proficient computer skills including keyboarding and various software packages such as MS Word and Excel and customer relationship management (CRM) applications
• Familiar with Office 365 and all tools associated with the suite
• Fashion forward and tech savvy ideal
• Proficient in Microsoft Office, data entry and Adobe Acrobat
• Navigate through computer applications with speed and accuracy

I would like to submit my application for the call center customer service representative opening. Please accept this letter and the attached resume.

Previously, I was responsible for strategic advice and recommendations to leadership in the development and implementation of new or modified operating policies, practices and procedures for a loaner equipment inventory.

Please consider my qualifications and experience:

• Accustomed to working with and learning multiple databases
• Document customer interactions in the appropriate software in a highly regulated environment
• Foundational knowledge of Customer Relationship Management (CRM) systems
• Previous experience handling multi-line phone system
• All set schedules are full-time, 5 days per week
• Personal Interest and knowledge of kitchen, hair and personal care products
• Bilingual fluency in Spanish, or another language, highly preferred!
• Places outbound calls (regarding account status, complaints, ) and handles incoming calls (inquiries, complaints, ) and directs calls for further problem resolution, if necessary

I submit this application to express my sincere interest in the call center customer service representative position.

In my previous role, I was responsible for technical guidance and training to staff on operating procedures, monitors regulatory and compliance changes, and takes appropriate actions; ensures compliance with outside regulations and corporate Standard Operating Procedures.

Please consider my experience and qualifications for this position:

• A quiet workspace free from background noise and interruptions
• Proficiency in computer operating systems and computer technology
• Call center experience is mandatory
• Great customer service experience is mandatory
• Excellent typing speed 45+ wpm is preferred
• Flexibility to help wherever needed is preferred
• Bilingual in either Spanish, Vietnamese, Tagalog, or Mandarin (Highly preferred)
• Some heavy volume days this team will do mandatory 30 min lunches to help with volume and ask for volunteers for extra hours

In response to your job posting for call center customer service representative, I am including this letter and my resume for your review.

In my previous role, I was responsible for world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty's policies and procedures.

Please consider my qualifications and experience:

• Microsoft Office Suite knowledge is essential
• Fluent in Spanish, Cantonese, Vietnamese, or Korean (preferred)
• Strong computer skills highly preferred
• Bilingual skills ( Spanish/English and French Canadian/English)
• Technical/IT aptitude
• Develop customer relationships that contribute to business objectives and promote customer loyalty
• Able to spend majority of the day engaged in telephone, email, chat, and/or web-video discussions with customers
• Call Center Standards