Support Center Representative Cover Letter

In response to your job posting for support center representative, I am including this letter and my resume for your review.

Previously, I was responsible for technical support, troubleshooting, and repair for SOM Departments; includes desktop computing, research based computing, mobile devices, virtualization and endpoint management for Windows/Mac based hardware/software systems in a networked environment.

Please consider my experience and qualifications for this position:

• Jack Henry Silverlake or 20/20 software experience
• Microsoft technical certificate
• Preferred working knowledge of VPN connectivity with TCP/IP
• Preferred experience with Cisco routers/firewalls
• Knowledge of office procedures and Company policies
• Knowledge of the cable industry - products and services
• Basic knowledge of endpoint computing devices
• Experience in providing customer service over the phone

I would like to submit my application for the support center representative opening. Please accept this letter and the attached resume.

Previously, I was responsible for networking instruction and support to residential customers, including network configuration, software configuration and network troubleshooting of PC and Macintosh computers.

Please consider my experience and qualifications for this position:

• Able to communicate with all levels of the organization, including upper management
• Self-motivated and able to perform job responsibilities with minimum supervision
• Highly organized, detail oriented and able to function effectively in a multi-task environment
• Experience with benefits software programs and mainframes
• Preferred experience with PowerShell or other scripting language
• Preferred experience with or knowledge of Cisco firewalls and routers
• Preferred experience with or knowledge of Active Directory
• Preferred experience with or knowledge of Microsoft Security settings

I would like to submit my application for the support center representative opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for microsoft System Center Engineering input to the Installation Design Plan (IDP) to support procurement, configuration management, and certification and accreditation of proposed systems.

Please consider my qualifications and experience:

• Strong verbal and interpersonal customer service/sales skills
• Previous handling of inbound and outbound call center phones preferred
• Experience with durable medical equipment, ancillary, and/or healthcare services
• Prior knowledge of call center operations preferred
• Medical or insurance experience
• Store Operations Pharmacy Technician experience
• Prior experience in a healthcare facility
• Past EHR experience

Please consider me for the support center representative opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for system engineering and network subject matter expertise to support the installation, configuration and integration of systems and subsystems per approved installation/configuration plans.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Application of Payroll Administrative Functions, Laws, and Regulations
• Knowledge of Payroll Technical Systems
• Call Center and/or photo lab experience preferred
• Comfortable working in a fast paced and critical thinking environment
• Jack Henry Core Director experience
• IT Service Management tool
• Bilingual in English and French (both written and verbal) is a strong asset
• Minimum 18 months experience in IT Support

In response to your job posting for support center representative, I am including this letter and my resume for your review.

In my previous role, I was responsible for customer support services to all computer users including staff and students, including installation, configuration, troubleshooting, customer assistance, domain account maintenance, network and system center configuration manager connections, hardware and software, office suite utilization, and user training on workstations and other peripheral devices.

Please consider my experience and qualifications for this position:

• Prefer previous call center experience
• Knowledge of or experience with Jack Henry products and services
• Proficient data entry and or typing skills
• Experience with multi-line phones
• Preferred background is HR Assistant, Jr HR Generalist
• Benefits administration background
• Phone and computer based work
• Microsoft Office Suite proficiency (40 to 45 wpm)