Support Representative Cover Letter

Please consider me for the support representative opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical assistance and training to customers on electronic tools as well as training in products and business procedures.

Please consider my experience and qualifications for this position:

• Chair-side surgical and/or restorative practice experience preferred
• Dental office or laboratory experiences or knowledge of the medical or dental field preferred
• Flexible, organized and professional
• Provide field and office based support to ASM and Agency Sales Reps in their sales and marketing efforts regarding new agency prospects and existing agencies
• Assist agencies with questions on Company policy, rates, state and federal laws and regulations, and where to obtain needed support in the Company
• Assist with submittal of approved agency application documentation into SureClose system
• Provide all other field and office based support to agents as authorized by the ASM
• Assist ASM and Agency Sales Reps with running reports and tracking agents' monthly remittances of premium and policies

I submit this application to express my sincere interest in the support representative position.

Previously, I was responsible for support to field teams involved in implementation and deployment of SPF and related IM products software.

Please consider my experience and qualifications for this position:

• Verify and cross reference documents to items on commitments and/or policies
• Flag inconsistencies and incorrect information for supervisory approval
• Prepare title commitments and policies
• Maintain files and file organization system
• Share in telephone duties
• Special projects as assigned by agency management or underwriting counsel
• Conduct in-house training for state office staff, agents assist underwriting counsel with agency training and webinars as assigned
• Attention to fine detail with great attention to accuracy of the overall file as reflected in commitments and policies

I would like to submit my application for the support representative opening. Please accept this letter and the attached resume.

Previously, I was responsible for tier I technical support for designated proprietary software products ensuring that service level and customer satisfaction agreements are met.

My experience is an excellent fit for the list of requirements in this job:

• Assist ASM and Agency Sales Reps with maintaining and updating general agency data base
• Preparation of underwriting agreements and amendments as requested and authorized by the ASM
• Assist ASM and Agency Sales Reps with maintaining and tracking audit related information information related to Policy Inventory Reconciliations
• Assist ASM and Agency Sales Reps with agency related reporting requirements and preparation of spreadsheets
• Assist in the planning and execution of customer events, training and seminars
• Coordinate agency related
• Experience working in other countries will be added advantage
• Proven track record in customer focused service driven environment

I am excited to be applying for the position of support representative. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for significant support in enhancing existing systems and system software products and facilitating the definition of solutions to meet business requirements, client training, design reviews and executive briefings.

My experience is an excellent fit for the list of requirements in this job:

• Experience in the call center industry is an advantage
• Proficient with MS Office Application esp
• Knowledgeable with Office Software such as ERP, MRP, and CRM
• Flexible to changes and be able to adapt quickly
• Good analysis
• Ongoing, day to day communication with Alabama and Mississippi agency management, underwriting counsel, state office staff, agents and the staff of agents
• Input orders for title searches and updates as directed by underwriting counsel
• Assist underwriting counsel with the review of legal documents from title searches in connection with issuing commitments and policies

I would like to submit my application for the support representative opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for tier I technical support for designated proprietary LPL software products ensuring that service level and customer satisfaction agreements are met.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• In-depth understanding of the vocabulary used in real estate transactions and title insurance
• Proficiency in typing and MS Office suite (Outlook / Word / Excel)
• High energy, result-driven attitude
• Strong High Volume management skills
• Proficiency in ticketing systems, specifically SysAid
• Have a technical and / or services background
• Be a clear, concise communicator
• Be culturally aware and fluent in English