Global Quality Manager Resume Samples

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C Greenfelder

Cassandre

Greenfelder

669 Ondricka Camp

Phoenix

+1 (555) 908 5063

669 Ondricka Camp

Phoenix

Phone

p +1 (555) 908 5063

Experience Experience

New York, NY

Global Quality Manager

New York, NY

Turner, Friesen and Dooley

New York, NY

Global Quality Manager

Lead and coordinate the standardization of systems, procedures and practices across all of the Jabil workcells
Review and promote improvement in customer metrics to ensure customer satisfaction
Provide support and technical assistance to new facility and/or workcell startups
Provide mentoring and technical assistance to direct reports and Jabil site Quality Managers and staff
Coach/Lead direct reports and workcell resources
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor
Comply and follow all procedures within the company security policy

San Francisco, CA

Global Platforms Quality Manager

San Francisco, CA

Kassulke-Gislason

San Francisco, CA

Global Platforms Quality Manager

Motivate, develop, and direct people as they work; evaluate performance and provide effective feedback
Conduct tests and inspections of products, services, or processes to evaluate quality or performance
Methods and best practices for coordinating and monitoring workload across remote locations and multiple business units
Manage and oversee vendor activity; monitor adherence to service level agreements
Business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
Advanced knowledge of methods and best practices for monitoring and evaluating delivered services for achievement on established service level agreements
Lead large-scale change initiatives, maximize benefits while minimizing impact on employees, customers and operations

present

Philadelphia, PA

Global Control Valves, Quality Manager

Philadelphia, PA

Heathcote-Gaylord

present

Philadelphia, PA

Global Control Valves, Quality Manager

present

Provide assistance with quality assurance issues with other Valtek manufacturing locations outside of VCI
Actively involved with engineering, R&D, and marketing for new product development
Member of “Best Practices” team for quality, delivery and process improvements
Provide quality trending for Valtek product
Review, approve and verify implementation of corrective action for customer complaints
Review and approve all Quality Assurance Procedures and Policies for Valtek products
Coordinate QA policy and practices for FCO products with other Oil & Gas sector locations

Education Education

Bachelor’s Degree in Business

California State University, Northridge

Bachelor’s Degree in Business

Skills Skills

Ability to Standardize the methods of Quality Appraisals and proactively address challenges
Sound analytical skills and ability to deliver data-driven insights from quality initiatives
Strong attention to detail and punctuality, organization and project timelines
Develop new Quality Standards internally as per the Scorecard used to measure internal performance
Demonstrate leadership by contribution to the knowledge base, training programs and providing inputs on risks for new projects
Ability to run large team operations across multiple locations
Ability to work under pressure and handle speed bumps with a mature, level-headed approach
Crystal-clear written and verbal communication skills. You should be able to break down complex subjects into a clear, accessible language for different audiences
Support global transition and transformation projects for the Line of Business, providing direction and guidance during transition and also during post transition integration phase
Train and nurture Quality personnel to deliver to high expectations consistently

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15 Global Quality Manager resume templates

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Manager, Global Quality Assurance Resume Examples & Samples

Five years of Quality process-related business experience of 5+ years
Good English written, verbal, and interpersonal communication skills
Must have comprehensive knowledge of laboratory operations, shoe quality standards, shoe constructions, and basic manufacturing practices
Ability to persistently and tactfully tackle potentially difficult issues and drive them to appropriate resolution taking risk and cost into consideration
Proficient in Microsoft Outlook, Excel, Power point, Access and Word
Able to influence others without direct reporting relationship
BS degree or equivalent
7 years of related experience, including 3-5 years in a laboratory environment
Industry knowledge of quality assurance systems and process implementation
Extensive knowledge in footwear constructions and footwear manufacturing
Business level fluency in English (both written and verbal)

Global Service Quality Manager Resume Examples & Samples

Establish a Service Quality framework within GCSO and Outsource Partner (Teleperformance)
Identify, monitor, and analyze quality metrics (KPIs) in order to provide appropriate constructive feedback, maintain high-service levels, and generate efficiency
Oversee quality control at Teleperformance including feedback based on key performance indicators (KPIs) and Service Level Agreements (SLAs) established by Autodesk
Be a key driver of Quality best practice within GCSO and outsource partner (Teleperformance), working closely with all staff to develop and enhance the Quality service through training, involvement, delegation and regular reviews
Conduct one-on-one meetings, focus groups, monthly and quarterly quality reviews with GCSO management
Follow up with GCSO management on all exceptions and corrective actions pertaining to quality reviews, surveys and audits performed
Develop quality plans by conducting analyses; identifying critical control points and preventive measures; monitoring policies, procedures, corrective actions and preventative actions
Maintain and improve service quality by completing service, process, compliance, and surveillance audits; investigating customer complaints and collaborating with other members of management to improve the level of service we provide to our Partner and Customers
Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, reopened cases, corrective actions, and re-validations
Update job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

CX Global Quality Manager Resume Examples & Samples

Develop the Airbnb CX quality strategy and implementation framework including global programs and regional plans
Define and implement the necessary QA processes, support structure and quality metrics in line with Industry best-practices (e.g. COPC) that drive performance
Drive global quality programs that identify key trends and actions that lead to measurable outcomes and improvements
Collaborate with other shared services teams ensuring quality is an integral part of the continuous improvement framework in CX Operations
Drive, foster and influence a culture where quality is a core principle of CX operations and is advocated by all
Be the leader and voice of Quality Assurance, clearly articulating quality goals and impact on business performance with clarity and transparency
Comprehensively report on quality program status, performance and outcomes to leadership team and stakeholders on a regular basis
Develop a fully trained, high performing, motivated and empowered global team
People leadership of the global QA teams ensuring consistent progress tracking, removal of blockers and resolution of escalated issues
Ensure QA team support CX Operational change management and PMO roadmap delivery appropriately, ensuring changes are adopted and sustained
Develop business requirements, source and implement a leading quality management system to support the quality goals with improved analytics and reporting that drives clear actions and measurable results

Global Opex & Quality Manager PG Robot Systems Resume Examples & Samples

Develop PG-wide initiatives and projects, in line with agreed Group/Division/BU Quality & OPEX strategies, for improving customer loyalty whilst increasing profitability and cash efficiency by engaging with the Business Unit and Functional Quality & OPEX leaders to secure full engagement and buy-in of the business
Work closely with Engineering, SCM and Project Management functions to improve engineering and delivery Quality Assurance/Quality Control procedures and ensure efficient value chain planning
Define and assure delivery of key improvement projects, through the Local Product Groups, to directly contribute towards achievement of the PG and BU Quality & OPEX targets
Share accountability with the Product Group management team for delivery of overall Product Group objectives and targets

Global Quality Manager Resume Examples & Samples

Lead and coordinate the standardization of systems, procedures and practices across all of the Jabil workcells
Ensure that current and future quality and manufacturing systems meet and/or exceed customer and regulatory requirement
Review and promote improvement in customer metrics to ensure customer satisfaction
Act as a liaison between Jabil sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities and participating in launch activities as needed
Provide support and technical assistance to new facility and/or workcell startups
Provide mentoring and technical assistance to direct reports and Jabil site Quality Managers and staff
Coach/Lead direct reports and workcell resources
Comply and follow all procedures within the company security policy
May perform other duties and responsibilities as assigned
Advanced PC skills, including training and knowledge of Jabil’s software packages in an integrated system such as SAP
Experience in Industrial Chemicals, Process Controls, Plastics and Fabrics
Strong knowledge of global and regional logistics operations and industry
Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets
Strong financial and analytical ability. Proficiency in managing business analytics to determine optimum company footprint
Strong knowledge of international direct and indirect taxes as well as global customs regimes
Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs
Strong and convincing communication skills
Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required
Bachelor’s Degree in Engineering or Business Management or equivalent education and training
6 to 8 years experience in a relevant Jabil quality position or equivalent external work experience, including at least 5 years experience in a supervisory or management role within an accounting department
Travel required

Global Quality Manager Resume Examples & Samples

Lead and coach the Quality Team (on site & global locations)
Lead and implement the Quality Strategy for the production facilities
Analyze across locations Customer complaints to identify any commonality
Implement proactive quality and lead problem solving processes within the facility
Lead the deployment and execution of quality objectives, targets, goals, and programs
Develop and implement quality improvement plans, programs and procedures using continuous improvement techniques including statistical quality control, lean concepts and Six Sigma
Change agent to drive cultural change in total quality management that involves employee accountability at all levels within the plant and across functions
Regularly report on quality metrics within the organization and to Senior Management
Interact with key customers in response to quality concerns
Lead both internal and external audits to ensure compliance with industry, regulatory and government standards
Ensure any customer and/or government requirements are implemented throughout the manufacturing processes

Global Quality Manager Resume Examples & Samples

Ownership of the overall linguistic quality program for all languages on the accounts
Customize client instructions or create instructions from scratch, as necessary, to ensure that translation teams are clear on process methodology, translation technology and deliverables
Manage data on quality and vendor performance, produce statistical quality reports and create related documentation
Analyze quality issues and determine further actions through RCAs (Root Cause Analyses). Define and approve corrective action plans to resolve quality issues
Complete all other tasks as assigned by a Manager
University Degree (preferably in linguistic/translation related studies)

Manager, Global Clinical Quality Assurance Resume Examples & Samples

Develop Quality Assurance Plans for assigned Clinical Programs/Projects
Represent GCQ in assigned Project Team Meetings
Manage and perform audits of Investigational sites, as well as, assessments/qualification of vendors (such as Contract Research Organizations (CRO), Specialty Vendors, Laboratories for Non-Clinical (GLP), including associated documents, according to plan
Perform audits of Investigator Brochures, Study Reports, Clinical Investigational Sites, and Study/Trial Master Files to assure compliance with study procedures, GCP, and regulatory standards
Communicate audit outcome with applicable Clinical Operations team member(s) to include request for additional information for clarification, secure incomplete data items and resolution of discrepancies
Review clinical trials data for consistency, and completeness. Communicate and discuss findings with manager to ensure accuracy
Provide QA Review of Regulatory documents being submitted to Regulatory Authorities to ensure compliance to the standards of Good Documentation Practices (GDP), GCP and applicable regulations
Effectively and accurately document audit findings by generating an audit report, or other Quality Assurance summaries and obtain responses in a timely fashion
Follow-up on all open audits until closure
Evaluate audit responses for compliance with applicable guidelines, regulations, and Standard Operating Procedures/Policies
Discuss remediation when responses are unacceptable with manager. Execute the remediation plan as applicable
Follow up on corrective and preventive actions to ensure continuing effectiveness
Create and maintains audit files for GCQ
Provide departments with industry updates, by use of internet, publications, references, etc
Assist with hosting regulatory agency inspections (e.g. Runner, Scribe)
Minimum of 10 years Clinical QA auditing experience, GCP/GLP auditing experience is desired
Three years’ experience working in a hospital setting, healthcare, or other medical, industry disciplines
Five years pharmaceutical clinical research, monitoring, medical writing and/or data management experience
Sound awareness and understanding of the pharmaceutical business, especially with regard to the Quality, Compliance and regulatory requirements of clinical development
Demonstrate proficiency within ICH GCP E6/8 (Good Clinical Practices (GCPs)), 21 CRF, Good Laboratory Practices (GLP), quality systems (SOPs) and audit procedures
Familiarity with current and pending FDA regulations
Knowledge of other Regulatory Authorities regulations are a plus (e.g. EMEA, MHRA, TGA, etc.)
Must be able to manage and coordinate all tasks assigned and effectively deliver all expected deliverables in a timely manner and proactively communicate changes in pre-established goals and deadlines

Global Quality Manager Resume Examples & Samples

Ensure the implementation of an effective and efficient quality management system for Oilfield Solutions, globally
Conduct annual reviews of the quality management system
Plan, coordinate and prepare internal and external audits
Guide the organization to the approach to certifications according to general as well as industry-specific quality standards (e.g., ISO 9001)
Ensure an effective and efficient process for handling non-conformances, including customer complaints
Ensure an effective Management of Change process
Set product specifications in close cooperation with other business units and customers
Compile technical information (technical specifications, technical information, etc.) and collaborate (material safety data sheets, brochures, etc.) with colleagues from different functions
Create an inclusive environment which embraces and derives value from diversity
Establish and support a safety culture in which all accidents are preventable
Understanding of the BASF material master data structure
Certified lead auditor for ISO 9001

Global Quality Manager Resume Examples & Samples

Minimum of 10 years’ experience in Operations with Quality as a Focus Area
Broad Experience within the BPO environment with previous customer engagement & operations
Establish new processes from ground up
Demonstrable problem solving skills to minimize process variance
Strong communication and influencing skills as the successful individual will be the driving force behind some major global standardization projects that require buy in of client and existing teams
Numerate and analytical with the ability to identify insightful data and trends
Ability to roll out Quality Initiatives with an understanding of regional differences
Ability to Lead and Manage teams across geographies by implementing effective communication plans
Bachelor’s degree required; Masters/ MBA preferred
Industry experience with leading BPO provider
Familiarity with SOX and regulatory compliance frameworks including ISO
Quality Frameworks i.e. Lean/Six Sigma
Project Planning and Use of MS Project
Transition Management and Coordination
Strong Written & Oral Communication
Process Mapping in Visio
Basic Statistical Modelling & Analysis
Basic Financial Analysis
Multi-tasking capabilities at a Program-wide level
Professional PowerPoint Presentation Skills
Integrity and Ownership of Issues
Cultural Sensitivity and Ability to Coach others
Large Operations Run Experience
Model Social Responsibility

Global Quality Manager Transformer Service Resume Examples & Samples

Create and lead the Quality Strategy for Transformer Service in line with BU/ Division / ABB Group Quality and OPEX strategy, to accelerate the rate of operational improvement, and resulting cost savings, across the value chain. Lead a strong customer focus attitude in the respective area of responsibility
Contribute to the development of the PG/ BU Quality Framework, under the Next level Strategy Quality Program, implement the framework in the respective units under own responsibility
Set long term PG quality plan and ensure regular quality performance reviews and relevant actions to support the continuous improvement as per Relentless Execution Dashboard
Establish PG Quality Framework to prevent quality errors from happening, this shall include the capturing and solving customer complaints (CCRP, NPS), capturing and solving internal quality issues (NCRs, Test Failures and OPQ) as well as eliminating suppliers related quality issues
PG dimension: regular reporting (CCPR; Top 5 Q Issues; etc.); Manufacturing Platforms (Quality Inspection Cards, etc.); revision of existing Q tools and system (specific to PG); Test Failures analyses and sharing of lessons learned (with support of PG Technical Experts); quality projects; etc., in the respective Product Groups
Regional dimension: audits (execution and follow ups); solving of Top Quality Issues / Top Customer Issues; PGU/LBU hot spots; etc., in the respective Region
Develop the customer-to-customer process: Installed base analysis, tendering, sales, design (when applicable), scheduling and execution, quality checks, final documentation and closing the service
Provide regular feedback to the units regarding root cause analysis results and required improvements. Support standardization activities
Create and update regularly the quality control plan as well FMEA based on the identified quality issues
Validate and approve all new (or updated) standard procedures from the quality perspective
Establish and lead continuous quality improvement culture within the BU PGTR. Work closely with the PG Quality managers and local PGU Quality managers to develop their competences
In case of major quality issues coordinate the root cause analysis process with PGUs and customers as necessary

Global O&M Quality Manager Resume Examples & Samples

Bachelor degree from an accredited university or college
Internal Auditor certification (preferred)
GB/BB certification
EU work permit
Familiar with process mapping, statistics or six sigma quality concepts

Manager Global Quality Assurance Resume Examples & Samples

1 year experience with ethics case management and case management systems
CCEP (Certified Compliance and Ethics Professional)
CFE (Certified Fraud Examiner)
CIA (Certified Internal Auditor)
Juris Doctor (JD)
PHR (Professional in Human Resources) or SPHR (Senior Professional In Human Resources)

Global Quality Manager Resume Examples & Samples

Ensure that the business is able to make fully informed decisions about the safety, reliability and levels of expected consumer customer satisfaction with a new product launch
Assess the quality (safety/reliability/satisfaction and manufacturing controls) of the product in market and in development
Develop and drive a category quality strategy (owned by the category) within with individual product and project decision can be coherently made
Ensure risks to category quality are identified, scaled and relevant mitigation plans are put in place. Communicate and escalate where significant corrective action (rework/recall) is required and then lead corrective action throughout product life until retirement from market
Make effective use of business processes (e.g. Milestone process) to drive quality
Continually drive for improvement in visibility of quality status. Lead and manage a cross functional team to drive quality
Single focus for every aspect of quality of the category into the category and wider business including safety, reliability, product satisfaction and manufacturing quality
Use the wider quality team (for instance in manufacturing quality, safety, data, markets) to understand and drive quality
Strongly input quality specifications and risks into early stage product development
Directly lead and manage a global team (UK and SEA)
Take budget responsibility for quality within the category. To be the focal point for any quality issue within the category and to drive appropriate resolution of all issues
Evaluate the quality of all products in market and prioritise issues to be resolved
Lead the resolution of all quality issues in category using your own cross functional team and influence with the wider engineering, operations, supplier quality and commercial organisations
Engineering, quality or operations with a consumer product context
Senior level (director and executive) communication
First hand experience of engineering, manufacturing or procurement problems and their resolution
Ability to combine a positive and “can do” attitude with a healthy skepticism and independence of thought
Able to operate in a matrix organisation – combining direct leadership and influence

Global Control Valves, Quality Manager Resume Examples & Samples

Member of customer alliance teams for Valtek product
Member of “Best Practices” team for quality, delivery and process improvements
Provide assistance with quality assurance issues with other Valtek manufacturing locations outside of VCI
Provide quality trending for Valtek product
Review, approve and verify implementation of corrective action for customer complaints
Review and approve all Quality Assurance Procedures and Policies for Valtek products
Coordinate QA policy and practices for FCO products with other Oil & Gas sector locations
Actively involved with engineering, R&D, and marketing for new product development
Resolve quality issues for Valtek product within Oil & Gas sector
Plan, organize, direct, control and evaluate the organization’s quality systems, policies, standards, procedures and strategic plans to ensure customer and regulatory requirements are met
Develop and maintain QA standards relating to processes and products, ensuring QA teams and employees use quality tools to improve the organization’s’ accuracy, efficiency, and profitability
Facilitate cross-facility and cross-functional project teams to produce improved quality, improved cycle time, reduced costs, and customer satisfaction throughout the organization as well as assist in identification and removal of barriers preventing successful project completion
Leverage best practices globally and drive adoption and implementation of these practices
Implement technology tools and leverage core business systems
Act as a catalyst to support change initiatives in concert with the senior management team while ensuring continued compliance to industry and regulatory requirements
Participate in strategic and business planning and in setting business goals and objectives
Drive a safety and product compliance culture through the Global Control Valve sector
Customer focused Quality professional Organizational and planning skills
Ability to operate in a professional manner, balancing the product quality and customer needs along with budget pressures, various and sometimes divergent agendas in a culturally diverse environment in 30 separate facilities around the globe producing or servicing the Control Valve and instrumentation products
This position is a key leader in the global business and must have the ability to develop important relationships in the business with a proven record of performance and trusted professional credibility
Experienced and passionate team leader with proven problem solving experience and process focus
High comfort level and proficiency with Total Quality Management, ISO, DMAIC, Lean Manufacturing, and Six Sigma tools and processes
Proven leadership skills and business knowledge – performance driven
Excellent training and presentation skills with solid communication capabilities and practices, both oral and written
Proven ability to develop and implement training material
Broad strategic thinker, with clear vision and direction of world class change management
Good working knowledge of the principles and philosophies of Total Quality Management and high performance. work systems
Demonstrated experience in implemented quality practices that have led to improved performance
Works well in team environment, with sound negotiation and problem solving skills
Ability to work with and support other Quality and General Managers globally to ensure product consistency
Knowledge of manufacturing processes associated with industrial valves and instrumentation
Ability to participate in and direct successful regulatory and key alliance customer site audits and inspections
Strong interpersonal capabilities and ability to work cross-functionally with other leaders
Strong interpersonal ability to work with various Regulatory Authorities and alliance customers
Able to combine assertive initiative with professional discipline and demeanor to accomplish difficult tasks through other people
Demonstrates a keen desire to continually learn and grow – motivated by successes
Good working knowledge of Power Point, Excel, Word, Sharepoint Excellent project management skills and experience
Approximately 30% travel required (Both National and International) Global / Cultural Awareness and Sensitivity
Proven ability to work in a matrix organization
Knowledge of: Global regulatory requirements associated with both the control valve and instrumentation
Oxygen cleaning process and clean room maintenance
Welding Processes Safety Integrity Level (SIL)
International regulatory requirements for Industrial control valves and instrumentation

Global Tax Quality Manager Resume Examples & Samples

The role requires a Tax person with client service experience, as this will help the candidate better relate to some of the Quality and Risk Management challenges facing our Tax professionals. Given the changing nature of Tax services, experience with and an aptitude for technology matters will be helpful
The precise activities are likely to vary depending on the business and regulatory environment. Essential functions of the job include, but are not limited to
Excellent communication skills, both verbal and written (strong English language skills are essential)
Good IT/Technology skills or a desire to develop those skills
An enhanced understanding of potential risk management issues in a professional services environment, including auditor Independence rules
Good organizational, project management and time management skills with a strong focus on delivering results including an ability to plan ahead and anticipate problems
Strategic thinker, with strong teaming skills
Ability to take ownership for work, multi-task, prioritize, and make decisions; and
The ability to exercise confidentiality and discretion on sensitive matters

Global Quality Manager Resume Examples & Samples

Site Responsibilities
B.A. or B.S. (preferably with background in statistics, quality compliance and audit, or business operations)
2+ of experience as Quality Lead/Manager, managing 5+ direct reports
Six Sigma Certification (Greenbelt preferred) or [1] PMP certification
Domain and Industry Expertise: Background experience with call center services, data analysis, tech troubleshooting, social media / content moderation background
Sound analytical skills and ability to deliver data-driven insights from quality initiatives
Prior experience with LMS, knowledge management systems and training delivery
Strong attention to detail and punctuality, organization and project timelines
Crystal-clear written and verbal communication skills. You should be able to break down complex subjects into a clear, accessible language for different audiences
Ability to work under pressure and handle speed bumps with a mature, level-headed approach
Well-developed interest in contemporary / global issues and world events (i.e. you follow the news, discuss contemporary issues, and like to read the comments section in online articles)
Experience with Salesforce, Google Docs and Google Drive are highly preferred

Senior Global Quality Manager Resume Examples & Samples

You define, implement and improve continuously quality systems and processes (e.g. CAPA, investigations, complaints etc.), which also means driving standardization and harmonization of core quality systems across BioBU sites
Additionally you represent the Bio Business Unit in global quality projects across BI and ensure compliant, effective and efficient outcomes, which support the Bio Business Unit strategy
Management decisions will be prepared by you which also includes to ensure meaningful progress reporting and risk communication to Management Committees
You maintain and improve continuously the quality dashboard while you act as substitute of secretary for the divisional governance meetings (e.g. Divisional Quality Committee)
You provide Bio Business Unit site support through quality assessment, audit readiness programs, quality system remediation initiatives and training programs

Global Quality Manager Resume Examples & Samples

Pharmacist
Minimum 7 years of relevant (international) work experience
Experienced people manager
Skilled to work in a matrix organization
Results focused

Global Audit & Due Diligence Quality Manager Resume Examples & Samples

List the primary tasks and/or activities this job performs on an ongoing basis
Manage on site audit for Suppliers and Third Party Manufacturers (TPMs) worldwide
Support effective management of EPD quality Due Diligence process and activities related to EPD global product acquisition and in-licensing deals
Support any assigned EPD company acquisition activities providing support to the QA Lead and ensuring key quality risks and mitigation measures are identified, protecting Abbott and patient
All activities required to plan, prepare for, conduct, report and close the assigned audits
Ensure that all audit related information is documented into the Audit Tracking system in a timely manner
Assess the appropriateness and timeliness of proposed CAPAs, and track CAPA follow-up to close for Suppliers and TPMs globally
Timely information on the audits to management and stakeholders. Escalation of any critical findings or negative audit outcomes to EPD senior management, in line with the applicable policy and procedures
Reviewing any Quality Questionnaires returned by the Suppliers and resolve any issues
Read and extract developing regulations and trends from available sources to provide recent perspectives during audits
Ensure a proactive determination of regulatory, compliance and quality issues and integrate them into audits/assessments on a priority basis
Responsible for leading continuous improvement initiatives including creation, scoping and implementation
Manage assigned global quality projects and compliance initiatives
Participate as member of Global Audit Peer Review team responsible for review of audit reports and identification of training needs for the team
Train and support global auditors and monitor effectiveness of training and compliance to requirements
Provide support to EPD plants and Global Third Party Manufacturing Operations QA, Distribution QA and Development QA in the timely resolution of issues related to suppliers and TPMs. Discuss with and agree with the supplier and TPM on a timely implementation of corrective and preventive actions, as needed to prevent recurrence

Global Platforms Quality Manager Resume Examples & Samples

Manage transition of testing processes to third-party vendors by establishing objectives and plans for efficient transfer of services, developing an effective testing framework in alignment with global standards and implementing strategic vision to drive achievement of outsourcing objectives, increased efficiencies and cost-effectiveness
Oversee coordination and scheduling of outsourced testing services by contributing to negotiation of service level agreements, evaluating business requirements, providing cost and timeline estimations, allocating resources, reviewing and delivering implementation plans and partnering with organizational leaders to ensure alignment of strategy with business objectives
Guide success of third-party testing operations by reviewing testing strategies and documentation for all projects, monitoring progress of deliverables and coordinating with direct reports to drive achievement of objectives across multiple sites and ensure efficient, accurate and thorough testing of business applications and system development
Partner with external vendors and leaders across multiple lines of business by building and leveraging positive relationships with outsourced vendors, promoting department initiatives to internal key stakeholders and facilitating collaboration to influence support for testing operations
Contribute to improvement of testing model and related processes by conducting thorough analyses of third-party operations and procedures and recommending strategies to improve cost, quality and timeliness
Provide oversight of outsourced testing processes by regularly auditing sites, influencing adherence to established methods and procedures, enforcing organizational policies, developing innovative and effective best practices, identifying risks and managing escalated issues to minimize exposure and ensure services are delivered in accordance with pre-decided terms
Support alignment of delivered services with business needs by analyzing results of testing procedures, contributing to the development of metrics for measuring performance and evaluating third-party operations for quality and adherence to requirements to ensure delivery of service level agreements
Manage a performance enhancement culture by actively coaching and mentoring direct reports, providing regular feedback and developing employees for wider roles and responsibilities to foster professional growth and development
Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
Provide a positive environment by modeling cultural expectations and guiding leaders to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
10-15 years of relevant QA experience within the Insurance, Banking or Financial industry
Bachelor’s Degree or equivalent combination of education and work experience
Experience managing outsourced processes and liaising with external vendors; experience managing a quality assurance organization in an insurance servicing environment; experience managing or leading others; increasing levels of responsibility
Experience working with Cloud technologies
Advanced knowledge of quality assurance principles, methods, tools and technologies, including test plans, scenarios, strategies and related procedures
Methods and best practices for coordinating and monitoring workload across remote locations and multiple business units
Advanced knowledge of methods and best practices for monitoring and evaluating delivered services for achievement on established service level agreements
Lead large-scale change initiatives, maximize benefits while minimizing impact on employees, customers and operations
Conduct tests and inspections of products, services, or processes to evaluate quality or performance
Monitor short and long term impact of contributions and ensure accuracy and adherence to long-term goal
Anticipate obstacles, estimate time and resources needed for the completion of a project
Utilize effective negotiation strategies to build a consensus and prepare a plan of action
Effectively present information to influence organizational leaders and key stakeholders
Identify and articulate innovative improvement opportunities and translate them into tangible business deliverables
Motivate, develop, and direct people as they work; evaluate performance and provide effective feedback
Build, maintain and leverage beneficial relationships with internal and external key stakeholders
Coach and mentor direct reports; provide actionable feedback and performance planning
Manage and oversee vendor activity; monitor adherence to service level agreements
Adapt plans, goals and priorities to changing or unexpected situations; maintain composure and guide others through change
Communicate information in a clear, well-organized and professional manner

Global ERP Systems Quality Manager Resume Examples & Samples

Management of SAP ERP and SAP HR & LSO change control
Support change control process for other LIQ-remit systems and continue to drive and develop the change control process
Management of IT project validation packages, document control & verification, as well as sign-off on validation packages for QA
Management of authorizations on a global level for DMS and TrackWise
Provide basic (global-level) training to users on an “as required” basis or through regularly scheduled training sessions for new employees, or as refreshers for the following topics
Degree in BA, quality assurance, validation or computer science desirable
Strong computer skills required, good understanding of office packages and ERP/QMS systems
Solid understanding of the requirements of document and training management
Experience in the pharmaceutical industry, preferably in a GxP environment
Experience in IT, basic IT Systems Validation and its application to GMP processes e.g. manufacturing process laboratory and business systems
Understanding of GMP processes on global computer systems
Basic knowledge or experience with MRPII, document management, and potentially other corporate systems
Strong service orientation and understanding of service concepts (customer oriented)
Strong quality and compliance mind-set, and understanding of the importance of quality
Task oriented towards achieving goals and objectives
Strong interpersonal skills and ability to interact positively with all internal and external customers
Strong verbal and written communication skills with well-structured communication and presentation ability to various audience levels
A clear understanding of business models and how the value chain operates
Demonstration of good problem solving abilities / techniques
Ability to act as authorization and master data administrator
Fluent and secure in English (negotiation level)

Division Global Quality Manager Resume Examples & Samples

Bachelor’s degree or higher in a technical or science related field from an accredited institution
Minimum of three (3) years of experience as a manager
Work experience in Quality
Previous work exposure to a stage-gate new product commercialization process
Knowledge of corporate systems relevant to the Quality function (CFR, IMS, SCAR, CAPA, eNPI)
Comfortable speaking to all levels (up/ downward and laterally)
Advanced degree in a technical field
Demonstrable experience in making and defending courageous decisions
Experience in Supplier Quality Management
Working knowledge of descriptive statistics, sampling plans
Working knowledge of OQ/IQ/PQ product and process qualification process
Six Sigma experience (Black Belt, Master Black Belt)

Global Quality Manager Resume Examples & Samples

Coordinate the Plant's Quality activities across all functions, including liaison with end customers. Promote Total Quality concepts to affect an ongoing proactive quality improvement culture
Oversee the review of drawings on new or revised designs for manufacturing producibility and makes suggestions to Engineering on necessary changes to reduce cost and assures consistent quality
Defines quality plans including gauging and inspection procedures as required
Coordinate and direct the efforts and activities of Quality Assurance Engineers to ensure support to the shop floor and related suppliers, and contribute to the ongoing improvement of productivity and quality while reducing costs of operations for assigned processes
Assist the Product Sales Department in the pre-quotation review of customer quality specifications to assure that any special requirements can be met and that adequate cycle time and cost is reflected
Review internal and external failure costs and develops effective corrective action programs to reduce defect generation and associated costs
Recommend and implement improvements to increase the efficiency and performance of departmental responsibilities
Coordinate the facility ISO-9001 program including internal audits, corrective action, and outside audits
Coordinate the Facility ASME U-Stamp Program
Coordinate the Facility CE Program
Supervises the training, development and effectiveness of a competent workforce, while maintaining a safe operation and positive labor relations
The Quality Manager has an overall responsibility for developing, communicating, measuring and enforcing the facility Quality Policy through the establishment and monitoring of consistent work processes that fully meet internal and external quality requirements
This position is responsible, in coordination with Purchasing, for establishing vendor qualifications, and interfacing with such vendors to assure a clear understanding of and full compliance with required quality standards,
Responsible for assuring that contract quality procedures and documentation requirements are met. This includes responsibility for assisting the Product Sales Department in reviewing customer quality specifications and attending customer meetings to achieve agreement on specific quality requirements. In this effort, consideration shall include design and production capabilities as well as schedule and cost impacts
Responsibility for quality shall include compressors as installed in the field. Maintain communication regarding problems and solutions between Manufacturing, Engineering, and the Service Department. In the event of repetitive or major field problems, provide leadership in warranty analysis and corrective action and visit customer sites as required for fact gathering
The position is responsible for the daily flow of process information necessary to effectively accomplish work on the Manufacturing Shop floor. This includes the coordination and assistance in training and developing process documentation to ensure cost-effective, defect-free quality production
This incumbent works closely with Design/Product Engineering, Manufacturing Engineering, Manufacturing Shop Supervision, Production employees, Buyers and Vendors, in the research and implementation of cost and quality improvement projects
The incumbent structures the department organization and hires necessary personnel. Identifies individual responsibilities and directs his subordinates accordingly. Identifies and develops ability to ensure maximum effectiveness and recommends salary increases. Responsible for the productivity and on-going skill improvements of personnel to assure increased effectiveness and promotability
Bachelor's Degree in Mechanical or Electrical Engineering, Quality or related field. Master’s Degree preferred
10 years post degree experience
Black Belt certification preferred
Knowledge of Lean and Six Sigma methodologies