Customer Quality Manager Resume Samples

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N Cummerata

Nathanial

Cummerata

55183 Mohr Mountains

Boston

+1 (555) 181 7959

55183 Mohr Mountains

Boston

Phone

p +1 (555) 181 7959

Experience Experience

New York, NY

Customer Quality Manager

New York, NY

O'Kon, Hamill and Nolan

New York, NY

Customer Quality Manager

Interfacing and supporting failure analysis efforts; managing customer complaints via Customer Failure Analysis Request (CFAR)
Developing, enhancing existing systems and plans to support successful launch of zero defect (ZD) components to automotive customers
Addressing and closing customer spec reviews and quality contracts
Resolving customer production quality issues and corresponding corrective actions
Conducting Quarterly Business Reviews and driving Report Card Improvement Plans
Coordinating and supporting customer audits
Interfacing and supporting failure analysis efforts

Houston, TX

Customer Contact Quality Manager

Houston, TX

Beatty, Dare and Nienow

Houston, TX

Customer Contact Quality Manager

Provide on-going coaching, feedback and development to a team of Quality Assurance Analysts to ensure performance metrics are met
Manages and/or executes Quality Assurance projects, and provides project support as necessary
Promote quality achievement and performance improvement throughout the Contact Center
Analyze quality and performance reporting to drive improvement through coaching and process modification
Promote a variety of coaching techniques based on the individual to help them achieve improved performance
Complete goal setting and performance reviews for each individual on team
Maintain consistent communication with team, peers and Sr. Management

present

Phoenix, AZ

On-site Customer Care Quality Manager

Phoenix, AZ

Cummerata, Wuckert and Cummerata

present

Phoenix, AZ

On-site Customer Care Quality Manager

present

Document quality issues and performance of Agents for Management review
Assist in the development and implementation of the Quality Assurance Incentive
Perform quality control analysis and create daily reports to highlight quality metrics versus objectives
Review and update Call Centre standards and work with Volkswagen and Audi Brand leadership to develop longer term plan
Plan develop and manage various aspects of the Call Centre's policies, objectives, and initiatives
Document quality issues and performance of agents for management review
Coordinate updates to Call Centre processes between Call Centre Agents, Managers, Dealers and Brand Stakeholders

Education Education

Bachelor’s Degree in Engineering

University of California, Irvine

Bachelor’s Degree in Engineering

Skills Skills

Experience/Knowledge in Quality Systems (ISO 9000/TS16949), Supplier Quality Management, 8D, FMEA, PPAP
Leading customer quality issue resolution; defining broad QIP to assure sustainable quality performance
Ability to perform basic troubleshooting using instruments such as multi meter/oscilloscope
Experience and knowledge working with quality tools (PPAP, PFMEA, CP, PFMEA, 8D; Ishikawa)
Proficiency in Quality Methods & Tools
Reasonable knowledge exposure of software engineering framework and standards like CMMI, Agile, etc. of at least 2-3 MSI products/platform
Experience and knowledge of quality tools (PPAP, PFMEA, CP, PFMEA, 8D; Ishikawa)
Reasonable knowledge process improvement tools/ six sigma tools
Present status updates to respective IPT leads, Program Managers/Directors, Core Quality, and Senior Customer Quality Manager
Ability to work in fast-moving environment with changing priorities

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Customer Contact Quality Manager Resume Examples & Samples

Promote quality achievement and performance improvement throughout the Contact Center
Integrate and elevate the Ralph Lauren Brand, INSPIRED culture and customer focus
Provide on-going coaching, feedback and development to a team of Quality Assurance Analysts to ensure performance metrics are met
Communicate regularly through meetings, feedback sessions and written communication to ensure two-way communication of information regarding company and departmental news, policies and procedures, employee feedback, and ideas/recommendations
Manage the Contact Center quality monitoring process to ensure all groups are provided consistent Quality Assurance support including new hires, CSR I, CSR II, Floor Coordinators, Warehouse Operations and Email Skill Development
Analyze quality and performance reporting to drive improvement through coaching and process modification
Promote a variety of coaching techniques based on the individual to help them achieve improved performance
Facilitate calibration sessions to ensure consistency with departmental standards for quality assurance
Maintain consistent communication with team, peers and Sr. Management
Manages and/or executes Quality Assurance projects, and provides project support as necessary
Interact with Learning and Development to ensure that knowledge gaps are minimized during the New Hire Inspirations training
Complete goal setting and performance reviews for each individual on team
Oversee the Contact Center’s weekly performance and procedural audit processes
Provide coaching support during peak season by monitoring, evaluating phone and email contacts and delivering feedback to Customer Service Representatives
Assist as needed by taking customer phone calls, responding to customer emails and/or answering associate questions, based on business needs
Minimum of 3 years of Contact Center leadership experience is desired, preferably in a high touch Ecommerce environment
Outstanding oral and written communications skills
Quality Assurance experience in a multi-channel Contact Center environment
Experience using a Quality Monitoring system such as Witness/Verint
Ability to motivate, coach, and develop talent within the Contact Center
Excellent interpersonal skills with the ability to effectively listen and communicate complex information in a clear and concise manner
Ability to analyze issues and quickly identify the best resolution for the situation
Ability to manage multiple projects and tasks simultaneously with minimal supervision
Strong computer and technology skills are required, including proficiency with MS Office
Must be able to work weekends, evenings and holidays

Customer Quality Manager Resume Examples & Samples

Establish and maintain metrics that represent the total picture of customer quality
Drive improvement of the total view of Customer Quality through data measurement
Help to develop the structure and information flow for the commercial platforms to and from the customer base
Develop and support customer acceptance reviews, mock deliveries and other processes working closely with Deliver Program Managers, Quality, and Operations
Lead efforts to perform root cause and corrective action activity on Product Quality investigations for both manufactured and supplier parts
Provide program leadership and support as required by Program Directors and the Sr. Manager, Customer Quality
Participate in program reviews to Sikorsky customers as the Customer Quality POC
Present status updates to respective IPT leads, Program Managers/Directors, Core Quality, and Senior Customer Quality Manager

Customer Service & Quality Manager Resume Examples & Samples

Providing help and advice to customers using Oliver Sweeney’s products and services
Communicating courteously with customers by telephone, email or any other mean of communication
Investigating and solving customers’ problems
Handling customer major complaints
Issuing refunds or compensations to customers
Writing and analysing reports measuring the performance of the department
Being involved in staff recruitment and appraisals
Leading the development of new services that would improve the commercial performance of Oliver Sweeney
Liaising with other departments in order to feed-back any comment that customers may have regarding our products or services
Write reports and analyse the product returns from customers on monthly basis. (more often during peak periods)
Liaising with carriers used to ship our products to customers to ensure speed and quality of delivery
Liaising with any despatch point used by the business to ensure speed and quality of orders despatched
2-3 years’ experience working within fashion industry in a similar role
Strong interest for the products sold
Strong knowledge of customer service best practice
Great work ethic and willingness to go above and beyond the role
Proficient on Microsoft Office,
Strong interest in men’s fashion market
Perfect written English is an essential part of the job
Must be a fun team member willing to work as part of a team
Good flexibility and willingness to go above and beyond to make the role their own

Global Opex & Quality Manager Robotics Customer Service Resume Examples & Samples

Develop initiatives and projects, in line with agreed Group/Division/BU Quality & OPEX strategies, for improving customer loyalty whilst increasing profitability and cash efficiency by engaging with the Business Unit and Functional Quality & OPEX leaders to secure full engagement and buy-in of the business
Identify and drive actions to improve customer perception of ABB Robotics and the Quality of its products and service, and the speed of customer issue resolution
Review current Quality Management systems, identify deficiencies and Best Practices. Develop and drive the PG Quality Implementation Plan, in line with the BU Quality Improvement Program. Link standard procedures and Best Practices to the global Robotics Quality Management System
Drive continuous improvement to create a capable systematic problem solving approach and contribute to developing a quality and continuous improvement culture in the PG
Define and assure delivery of key improvement projects, through the Local Product Groups, to directly contribute towards achievement of the Product Group “Robotics Service” and BU Quality & OPEX targets
Health and safety: Promote Safety (LTIFR), Customer (NPS) and Shareholder (OPQ) requirements and feedback as key drivers for all improvement activity

Customer Quality Manager Resume Examples & Samples

A minimum of 7 years of quality experience. Customer facing support experience
Self starter and very organized
Experience in wiring connections preferred

Customer Quality Manager Resume Examples & Samples

Bachelor’s degree (technical degree would be an advantage)
3-5 years’ experience in a similar position or in a related area
Experience in electronics field is an advantage
Experience and knowledge of quality tools (PPAP, PFMEA, CP, PFMEA, 8D; Ishikawa)
Knowledge of ISO/TS 16949
Advanced English skills and MS Office
Well organized, with good interpersonal abilities; team worker
Analytical thinking; able to decide and to understand the impact over the activity

Customer Quality Manager Resume Examples & Samples

Own Customer Experience tools, including surveys, sentiment and other feedback, as deployed across the Region. Collect data, support analysis and improvement activities
Lead and drive 8D and RCA including recording and tracking improvement actions related to Improving Customer Experience and World's Best Running Fleet. Identify key risks and systemic issues and support resolution
Focus on “How to deliver”, and work with ITO/OTR teams to achieve World’s Best running Fleet with an exceptional customer service - to provide/improve a Positive Customer Experience
Provide leadership to a cross-functional team in Field Services, Repairs, Parts, Engineering and the Global Supply Chain (GSC) for India to execute the establishment and measurement of customer facing metrics …. CX(earlier NPS, CSS), Customer Escapes, Big Y’s, and Customer Issue Resolutions
Improve our customer response “time and quality”, through better reports, CIRs, RCAs … etc
Lead a regular operating rhythm around customer facing metrics including trend analysis and improvement plans for Field Services, Repairs, Parts, and Engineering Services. Own key reporting tools such as CX Dashboard, Q360 and the processes for data collection that feed into these
Work with the Customer Improvement team, Execution Quality team, Process Quality team, and Operational Leaders to create a roadmap of continuous improvement projects and track the implementation and the effect of the Customer Experience & Customer Facing Metrics
Strong customer orientation and willingness to promote customer interests
Strong operational and technical background in Field Services, Project Management Operations, Parts, Repairs, Engineering or Global Supply Chain
Experience of managing complex projects with multiple stakeholders through to successful completion
Measurement system establishment experience – ability to align organization’s CX, Big Y strategy to leading indicators at customer touch points by region and globally

Customer Quality Manager Daimler Europe Resume Examples & Samples

Is the customer voice within FIS and towards all European regions involved in
Master's degree in Engineering
Minimum 5 years experience, combining development and production
Results and teamwork orientation
Experience and success managing a functional network
Very good German and English skills

Customer Quality Manager Resume Examples & Samples

Excellent verbal and written communication skills in Korean and English
Excellent technical skills to quickly understand product specifications, interaction of hardware and software in customer, production and failure analysis environments
Ability to work in fast-moving environment with changing priorities
Analytical and problem-solving skills and good Interpersonal skills
Demonstrated ability to work and perform in team environments
Experience/Knowledge in Quality Systems (ISO 9000/TS16949), Supplier Quality Management, 8D, FMEA, PPAP
Ability to perform basic troubleshooting using instruments such as multi meter/oscilloscope
Basic soldering/de-soldering skills is a plus

Quality Manager Customer Service Resume Examples & Samples

Oversee work activities of other supervisors and/or quality analysts
Influences or provides input to forecasting and planning activities
Drives Operational Excellence
Focus on and materially improve the level of engagement of our workforce
Innovate, expand, and improve existing programs and/or identify new opportunities to improve Customer and Business partner quality
Lead and/or oversee defect remediation improvement through use of advanced quality skills and analysis. Applies quality tools and processes as appropriate to drive operational excellence
Realign or reprioritize work and or people to manage what is value add or critical to customer or business
Assess, integrate, migrate, or align acquisition quality programs as required
Establishes and manages against specific financial metrics to achieve business objectives
Ownership and Driver of MBO Quality Goals
Ability to influence and negotiate with others
Ability to effectively manage and lead change and drive innovation

Customer & UAP Quality Manager Resume Examples & Samples

Be the main representative of the plant to the customer
Organize and participate to all technical meetings with the customer (Solve technical problems, manage changes, progress path,…) and ensure all validations as required by customer are completed
Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products
Responsible for daily quality management, support advanced quality for program
Define, staff, and develop the Plant Quality organization with Quality manager
5 to 7 years of experience in an industrial environment (ideally in the automotive industry)
Minimum 5 years of project experience including knowledge of Project Management processes
Stroge communication skills and interpersonal skills

Customer Quality Manager Resume Examples & Samples

Communicate these requirements/expectations within Dow – at all levels of the company—to assure complete and accurate understanding
Develop and communicate the company’s strategy, plans and activities for continually improving our product and service quality for their customer
Respond to their customer’s requests regarding quality/manufacturing with meaningful answers/decisions
Generate, maintain, and communicate Customer Specific Product Quality Roadmaps, including input from the Quality and Development Engineering teams,
Meet regularly with the customer to provide updates on
Bachelor’s degree (minimum) in a technical discipline such as Chemistry or Engineering
8+ years’ experience working in the semiconductor or semiconductor materials industry in a technical role (Engineering, R&D, Quality, Fab, etc)
Expert knowledge of customer requirements and expectations for product quality
Excellent communication skills. Very high level of credibility inside and outside the company
Very strong influence skills. The Customer Prime will need to be very well connected inside the company such that they can reach out to SME’s to get answers/decisions very quickly
Experience working with customers outside Dow on technical projects such as product development, improvement projects, or problem resolution
Strong working knowledge of how products are manufactured, and the impact/effect of changes (tightening specifications, process changes, raw material changes, shorter delivery times, etc.)

Customer Service Training & Quality Manager Resume Examples & Samples

Lead and manage the Training and Quality Team to maximise performance, quality and achievement of KPIs
Instil a robust performance management culture to drive performance by leading our Customer Service Management Development Programme
Lead our internal step up programme, ensuring our talent is developed in to the next managers of the future
Create and maintain a customer focussed culture and embed business values
Co-ordinate the delivery of training, including our high volume peak training period
Support the embedding of a culture of first time resolution
Work closely with the management team to feedback quality performance of individual agents and teams, identify trends and training needs and create refresher training/coaching to drive improvements
Set stretching objectives for self and team and deliver against these objectives
Create a high performance culture - make your people want to exceed
Work with internal and external business areas to drive improvements that enhance the customer experience
Works proactively with Customer Service to identify training needs, create training to resolve gaps and co-ordinate delivery of training
Co-ordinate the Peak end to end training process
A passionate and driven contact centre/training manager from a customer centric contact centre background
An approachable, dedicated and reliable leader who understands how to get the best out of their people
You must have strong and demonstrable coaching, performance & training experience
You must have experience of writing, delivering and planning training
Customer satisfaction and staff engagement experience
Continuous improvement expertise
A strong understanding of how to motivate your team including the ability to manage and lead a team through change
Experience of building networks with Internal and External Stakeholders and representing Customer Service across the wider business
Team Player - advocates working together to reach goals
Excellent communicator - verbal and written - presentation skills, at all levels
A proactive and highly organised approach and the ability to work well under pressure and at pace
A keen eye for detail and the ability to identify process improvements to make the Customer Service department more efficient & improve First Time Resolution
A positive attitude, persistence, influencing skills and plenty of energy!

Customer Quality Manager Resume Examples & Samples

Experience and knowledge working with quality tools (PPAP, PFMEA, CP, PFMEA, 8D; Ishikawa)
Advanced English skills; MS office very good abilities
We need a person well organized, with good interpersonal abilities
Able to decide and to understand the impact over the activity
Analytical thinking, well organized and team worker

Customer Quality Manager Resume Examples & Samples

Take care for one or more selected automotive customers, visit them on a regular basis to develop an effective communication with the customer quality team
Have direct contacts to quality management departments at all assigned accounts
Understand customers quality requirements and expectationsand to communicate them backto the Infineon organization
Have one face to the customer representing Infineon`s quality and reliability and managing all customer quality related issues
Take part ininvestigation of critical customer quality issues, task forces and crisis situations by working closely with Complaint Management, Quality Management and Application Engineering
Initiate and drive improvement measureson customer satisfaction

Customer Quality Manager Resume Examples & Samples

Be part of the team that ensures customer success and satisfaction, critical to the MSI Global Customer Success & Quality programs
Analyze and identify action plans for improvement based on Audit reports, Metrics reports, Customer feedback, customer complaints, etc
Follow thru actions with relevant stakeholders – PS/PE/Engineering/PM/Sales
Prepare Business Unit level Quality Management Plan for CSAT improvement
Consult, train, mentor project teams on process improvement practices and improvement actions
Manage rollout of organization initiatives at Business Unit level
Support audits and prepare teams for various compliance audits
Participate in customer interaction focused on quality
Program management/ Project Management hands-on experience
Experience developing and/or implementing improvement/ change programs
Understanding of product management and product release processes
Experience in using process improvement tools and methodologies
Ability to analyze complex multiple sources of information/ data to synthesize common patterns
Using statistical tools
Customer focus and ability to interpret and translate customer inputs – experience managing
CSAT programs and/or using CSAT inputs to drive improvement actions
Analytical and problem solving
Reasonable knowledge exposure of software engineering framework and standards like CMMI, Agile, etc. of at least 2-3 MSI products/platform
Reasonable knowledge process improvement tools/ six sigma tools
Exposure to SQA, Quality Assurance methods/ roles
Exposure CSAT or other customer relationship programs
Independently able to handle stakeholders

Quality Manager Customer Care Resume Examples & Samples

Proven track record in managing and improving customer experience
Experience in defining and analyzing Care metrics is a must
Minimum 5 years of experience in a Care organization
Result focused with outstanding analytical skills
Vast experience in technology driven company/technical environment (start-up or Software Company) is preferred
Excellent Relationship Management and Communicator, strong influencing skills and able to work effectively with a variety of stakeholders

On-site Customer Care Quality Manager Resume Examples & Samples

Oversee Call Centre (Level l) operations at vendor site and ensure our Quality metrics are at or above objectives
Perform quality control analysis and create daily reports to highlight quality metrics versus objectives
Document quality issues and performance of Agents for Management review
Assist in the development and implementation of the Quality Assurance Incentive
Review and approve content developed for Call Centre
Coordinate updates to Call Centre processes between Call Centre Agents, Managers, Dealers and Brand Stakeholders
Maintain a strong relationship with Agents to ensure they are operating at a high level
Review and update Call Centre standards and work with Volkswagen and Audi Brand leadership to develop longer term plan
Work with Leadership to outline Call Centre performance and roadmap needs
Plan develop and manage various aspects of the Call Centre's policies, objectives, and initiatives
May be responsible for facilitating meetings and presentations to leadership team
May develop policies and procedures for department to standardize practices
Document quality issues and performance of agents for management review
Facilitating training sessions, and updating policies and procedures for Call Centre vendor
Establish and leverage strong partnerships with key departments and internal/external customers
Assist Leadership in setting strategy for evolution of Information Management capability and gather sales and field leadership feedback to drive improvement opportunities
Run daily, weekly and monthly trend reports to audit Call Centre KPI’s to ensure that all documents are accurate, which requires research/collaboration with business leaders and subject matter experts

Customer Feedback & Quality Manager Resume Examples & Samples

People management experience within a customer service environment managing a team of 5+ people
Experience managing Business Continuity Planning and Crisis Management
Experience in quality standards management
Analytical and imaginative approach to identifying process improvements
Experience in analysing customer feedback and making business recommendations for improvement
Good understanding of ISO Accreditations and Requirements
Learning industry experience would be desirable

Customer Quality Manager Resume Examples & Samples

Graduate Engineer (Mechanical/ Production)
Previous working experience of 5 to 7 years in automotive industry in the fields of manufacturing and/or quality with customer interface
Problem solving analysis skills with a logical and methodical approach (8D, 5Why, Cause/Effect Diagram, Root Cause)
Green belt certified
People management and coaching
Ability to work in both local and matrix organization
Personal flexibility to travel
Teaming with other business functions to ensure that customer quality commitments are followed

Customer Quality Manager Resume Examples & Samples

Building strong relationships with automotive customers in cooperation with the sales organization and Maxim’s headquarter quality assurance organization
Addressing and closing customer spec reviews and quality contracts
Leading quality review and qualification processes with customer for new business opportunities
Coordinating and supporting customer audits
Resolving customer production quality issues and corresponding corrective actions
Interfacing and supporting failure analysis efforts
Leading Product Change Notifications (PCN) approval process from customer
Conducting Quarterly Business Reviews and driving customer score card improvement plans
Understanding and driving customer quality initiatives
Collection and reporting of QA metrics
B.S. degree in electrical/electronics or related technical field
5+ years quality experience in semiconductor business area in a sales office, factory, or headquarters
Working experience with automotive tier2, tier1 and/or OEM customers
A comprehensive understanding of quality, reliability, and failure analysis
Experience in customer interface and problem solving skills
Excellent verbal and written communication skills are required for both English & Japanese language

Customer Quality Manager Resume Examples & Samples

Drive problem solving of claims through customer perspective, ensure key customer focus approach to reach customer satisfaction on quality side
Strong leadership in key cusomter quality task force, and drive for effective and efficient 8D problem solving process
Fluent communication between internal BUs & FAs and external customers, effective resolution of high profile customer quality issue
Report and monitor key customer Quality performance like PPM, CAR Occurrence from Line Reject & Field Reject and Claim Responsiveness. Focus on customer’s expectation in order to meet specific quality target defined by key customers – Sany & XCMG
Lead Key customers Task Force to regularly review Customer claims (CAR) and follow 8D process for problem solving. Drive regular review with core team and 8D leaders to ensure all the concerned issues have been addressed properly, and to review the customer response prior to deliver to customer
Plan key customers regular quality meeting with S&M and technical expert engaged to present in front of Sany and XCMG, to ensure the unobstructed communication channel between customer and PS. Following on defined actions after meeting and timely come back status to customer
Timely drive SAE, BU quality and technical expert to engage for root cause analysis and to ensure 8D process was kicked off timely when needed
Coordinating with global manufacturing plant to ensure right claim information and sense urgency delivered properly to them, drive for efficient analysis and quick response back to customer
Interface to Global quality key customer focus leaders with Sany and XCMG performance sharing
Consolidate China Quality KPIs with monthly basis and track for following corrective actions
6 years + Quality related experience, held Customer Quality related position with experience 3 years +
Technical background and education to bachelor degree level is required, hydraulic back ground is prefered
Priority should be on Quality tools knowledge, Communication and effectiveness skills
English as a working business language for global communication

Customer Quality Manager Resume Examples & Samples

With the other Regions you will develop, optimize and implement a sustainable strategy to assure customer satisfaction and therefore green scorecards. Also you will have to interact with the central “product families” to establish the right Quality Improvement Plans to assure Sensata will comply with the expected “Zero Defect Strategy”
Developing a strategy to manage specific customer accounts with your team
Lead the quality network to comply with customer specific requirements and trustful relationship
Leading customer quality issue resolution; defining broad QIP to assure sustainable quality performance
Able your team to work with customers to fully satisfy their requirements
Setting quality goals and improvement plans with your team
What is your background?
Minimum Bachelor’s Degree in Engineering (or similar)
Extensive working experience in a high-tech oriented environment like Automotive or Medical Devices as a (Project)manager in Quality Engineering and/or Assurance
Fluent English is a must, command of the Dutch and or German language is desired
Able to travel abroad for 10-25% of your time
Our employees are the reason we have been successful in the past and the reason we will be successful in the future. Employees’ skills, talents and work ethic have defined the business and will shape our collective future

Customer Quality Manager Europe Resume Examples & Samples

Execution of the defined Customer Quality strategy
Development and execution of customer satisfaction improvement initiatives
Leadership of regional initiatives to reduce customer complaints and to address other key concerns impacting Customer Quality
Monitoring, coaching and training to the organization for Customer Quality related processes (complaints handling, surveys, score cards, specifications, PPAPs)
Continuous improvement project development and execution for Customer Quality related processes
Coordination of cross regional customer complaints for assigned business units (Aerospace & Electronics)
Providing support to address and handle various types of customer specific requirements
Generation of data analysis and reports on Customer Quality related metrics
Key contact to the operations and assigned business unit leadership teams for discussion and alignment on priorities for customer satisfaction improvement

Customer Quality Manager Resume Examples & Samples

Technical degree would be an advantage
Quality project management experience
Quality customer’s interaction

Customer Quality Manager Resume Examples & Samples

Developing internal and external customer contacts and building strong relationships in cooperation with the sales organization and Maxim’s headquarter quality assurance organization
Developing, enhancing existing systems and plans to support successful launch of zero defect (ZD) components to automotive customers
Assisting automotive customers in the successful qualification of Maxim products, processes and packages
Interfacing and supporting failure analysis efforts; managing customer complaints via Customer Failure Analysis Request (CFAR)
Assisting in Product Change Notifications (PCN)
Conducting Quarterly Business Reviews and driving Report Card Improvement Plans
5+ years quality experience in semiconductor business area in the field, factory, or headquarters
Fluency in English, additional language is a plus
A throughout understanding of automotive semiconductor requirements
Good customer interface and problem solving skills. Utilization of customer requested tools – supporting 8D, 7-Step, 5-Why, etc
Experience in project management and account management

Customer Quality Manager Resume Examples & Samples

Serve as the interface with the customer, for escalation in program
Master the requirements and performance criteria for the customer(s) within the scope of the role
Drive Division Quality objectives, and monitor progress
Guide Quality in programs until Start of Production (SOP), ensuring product quality will achieve customer requirements (flawless launch)
Elevate plant performance by challenging robustness of problem solving activities at plants
Support Plant Quality Managers and their teams to train/coach and ensure deployment of Faurecia Excellence System to ensure production parts comply with customer expectations
Improve quality of programs, processes, and products through the application of audit guidelines and best practices throughout the organization
Interrupt the development, manufacturing or delivery of products when Quality is not assured
Good leadership and management skills
Automotive industry background
Customer Relationship experience

Customer Quality Manager Resume Examples & Samples

Proficiency in Quality Methods & Tools
Be familiar with ISO9001, ISO TS16949, VDA 9.3
Be versed with a variety of Specific Mfg. Ass.y. Production Processes

Customer Service & Quality Manager Resume Examples & Samples

Supervise a medium size team (typically up to 15). Independently deals with variable issues with potentially broader business impact. Evaluates subordinates' performance and makes decisions for staffing, pay increases, promotions, terminations, staffing, etc
Ensure the Request and Complaints received for UAE & Bahrain are executed in accurate and timely manner
Analyse complaints data to derive trends and work with stake holders to address the root cause
Represent UAE & Bahrain as Complaints manager in regional and country forums
Should be able to manage the team operating in country as well as remote
Uses discretion to recommend and execute new work procedures for team. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results
Applies in-depth knowledge of team objectives and good understanding of how team integrates with other areas
Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas
Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
Ensures the quality of tasks provided by self and others on team. Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results. Developed communication to exchanges ideas and potentially complex/sensitive information
5 to 7 years’ experience in customer service, consumer banking operations, processes and environment
Prior experience in managing a team
Strong communication skills (both oral and written skills)
Arabic language skills are an advantage for this role
Positive/ extrovert/ excellent interpersonal skill
Ability to nurture and build strong relationships with internal and external stakeholders/customers
Min qualification Bachelor Degree or other relevant discipline