Customer Quality Manager Cover Letter

I am excited to be applying for the position of customer quality manager. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for leadership to all manufacturing process areas to ensure quality standards are upheld and ISO requirements are maintained.

Please consider my experience and qualifications for this position:

• Familiarity with computer systems such as SAP and WinCHEM
• Experience applying statistical information to make data driven decisions related to production, product testing, specifications
• Critical thinking and analytical skills are essential
• Good people skills are essential for the proper development and management of department employees
• Proven experience driving progress and remaining focused under ambiguous and complex situations
• Considerable proven experience in developing tools to measure and improve performance
• Exposure to world class customer care best practices
• Quality processes and procedures

I am excited to be applying for the position of customer quality manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for leadership in implementing and maintaining the plant Quality System, ensuring the system complies with ISO / Regulatory / Customer requirements.

Please consider my qualifications and experience:

• Act as “customer representative” according to ISOTS16949 par
• Maintain the AE Topshare webspace for OEM
• TS16949 & Customer specific requirements for project concerned
• All APQP and PPAP deliverables
• Good team player, energetic, positive, self-motivated and passion in interacting with people
• Able to work under pressure, excellent interpersonal and solve problem independently
• Possess analytical and digital mindset to deliver results
• Excellent command of spoken and written English and Cantonese, good spoken Mandarin is an added advantage

I would like to submit my application for the customer quality manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for evidence, through the use of internal audits and other quality tools, regarding the compliance to the: ISO & IATF standards, CS Quality Management System, supporting Corporate internal controls and Sarbanes-Oxley (SOX) requirements.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Take care for selected automotive customers, visit them on a regular basis to develop an effective communication with the customer quality team
• Strong detailed orientation with collaborative approach to problem solving and decision making
• Knowledge and understanding of regulatory requirements relative to post market surveillance activities and reporting
• Knowledge and experience working with Health Authorities, Regulatory Agencies, and Industry groups (AdvaMed, EucoMed)
• Strong oral and written communication written and strong active listening skills
• Strong Interpersonal skills (interactions, development planning, management)
• Influencing and negotiating skills that inspire trust, quickly build credibility within the Quality and Compliance community, and align key stakeholders
• Excellent organizational and time management skills with proven experience delivering outcomes under ambiguous and complex situations

I am excited to be applying for the position of customer quality manager. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for lead internal auditor support and coordinate Internal Quality Audit Program in accordance with current ISO requirements.

My experience is an excellent fit for the list of requirements in this job:

• RAC, Six Sigma, Lean, or ASQ Certification and/or training preferred
• Medical training such as a licensed clinical professional.Quality (Generalist)
• Build strong relationships with partners in LSC, Product, Customer Experience, Phone Channel, Retail Leadership, Marketing and Shared Services to create a solid process flow for Customer remediation efforts
• Coordinates overall efforts within LSC of reducing and remediating Customer irritants
• Knowledge of SAP / IBM / MS office / CATIA
• Ensure all programs, advanced program teams & plant teams are informed of the customer quality requirements & updates that are released
• Develop and deploy customer specific training modules for the customers’ development system and associated quality tools / methods & assessment process
• Ensure the OPTIMAP project plan template & documentation system is aligned with the customer specific requirements

I would like to submit my application for the customer quality manager opening. Please accept this letter and the attached resume.

Previously, I was responsible for efficient and accurate test results in accordance with ISO 9001 standard, and other applicable standards and regulations (NIOSH, CE Mark, etc).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Intermediate level of relevant work experience, including team leadership
• Solid background in customer escape management (DIVE, RRCA, Mistake Proofing)
• Understanding of various Civil Aviation Regulations (FAA, EASA, CAAC)
• Understanding of auditing requirements to industry and regulatory requirements (AS9110 preferred)
• Good analytical skills to develop, monitor, and interpret key metrics and business indicators, develop and execute solutions to noted issues
• Experience with manufacturing plants and processes
• Proficient in desktop software such as Word, Power Point, Excel
• Experience working with customer facing teams