Technical Quality Manager Resume Samples

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C MacGyver

Cleo

MacGyver

974 Grayce Parkway

New York

+1 (555) 232 1433

974 Grayce Parkway

New York

Phone

p +1 (555) 232 1433

Experience Experience

Philadelphia, PA

Technical Quality Manager

Philadelphia, PA

Block, Wolff and Gerhold

Philadelphia, PA

Technical Quality Manager

To work with the broader CPW team to ensure product development support
Be regional link into GT Performance Manager on Quality Issues
Risk management as well as project value management
Provide or arrange CDP training for staff on regulatory changes to the industry and keep business updated on industry innovation
Manage BMS/BS Audits & Compliance and Set BMS systems up at tender stage
To liaise with external bodies, customers and suppliers, and actively work towards exceeding the expectations of our internal and external customers.
To manage the sites ISO accreditation schemes

Boston, MA

Technical Service & Quality Manager Within Infrastructure Hosting Services

Boston, MA

Frami LLC

Boston, MA

Technical Service & Quality Manager Within Infrastructure Hosting Services

Improve monitoring for 2nd Level operation teams
Participate in operational Incident, Problem and Change activities, supporting operational staff and Service Managers
Provide solutions in collaboration with technical SMEs and drive its implementation
Identify weaknesses and issues in our capacity and resource management
Technical Knowledge of IT infrastructure like compute, storage and databases
Fluent written and spoken English, German will be an advantage
ITIL certification is an advantage

present

New York, NY

Senior Technical Quality Manager

New York, NY

Nader-Veum

present

New York, NY

Senior Technical Quality Manager

present

Establish engagement governance and actively manage stakeholder expectations
Provide management and executive level reports to customer & internally
Manage smaller-scale projects such as PoC and rapid prototyping engagements
Manage the engagement and/or project financials and staffing at operational level
Create detailed engagement and service plans and drive their execution
Develops service plan with customer for business continuityaccording to SAP Best Practices
Identify and manage top risks and issues, and drive them to resolution

Education Education

Bachelor’s Degree in Engineering

Northeastern University

Bachelor’s Degree in Engineering

Skills Skills

Comfortable and experienced with executive audiences and a professional and mature customer interfacing profile
Standards of performance: Strives and consistently achieves quality results, exhibits conscientiousness, dedication, self-discipline and responsibility
Excellent customer / escalation management skills
Broad knowledge of SAP products, technology support, services and the related standards and methodologies
Knowledge to provide advice in many different project, operations, continuous improvement or generic IT topics
Proven ability to work with customers on project- and senior management level
General application and technology knowledge
Expert knowledge in development or product configuration or technology components
Industry specific business process knowledge
Proven ability to work with customers on project level

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15 Technical Quality Manager resume templates

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Manager Technical Quality Assurance Resume Examples & Samples

Proficient knowledge of testing process and technology
Professional with experience on multiple projects with multiple interfaces and/or 3rd parties especially working with offshore resources
University degree minimum 10 years’ experience in the relevant field
Bilingual English/French speaker preferred
Communication Skills
Performance Testing Tools,
Test Automation Tools

Technical Service & Quality Manager Within Infrastructure Hosting Services Resume Examples & Samples

Improve capacity management deliverables
Improve monitoring for 2nd Level operation teams
Identify weaknesses and issues in our capacity and resource management
Provide solutions in collaboration with technical SMEs and drive its implementation
Participate in operational Incident, Problem and Change activities, supporting operational staff and Service Managers
Design and implement improvements to processes and services in order to increase efficiency, stability and cost effectiveness

Technical Quality Manager Resume Examples & Samples

Supervision of quality reviews, inspections, test and evaluation
Conduct technical reviews
Risk management as well as project value management
Integration Procedure Control, Acceptance Handling Control as well as Quality Handling
Handling of changed requirements
Expert in planning, implementing and maintaining overall Quality Management Processes in complex Systems Integration Projects
Proficient knowledge of Quality Standards, Metrics and Verification Models
Familiarity with Document Management Control and Quality Record Handling
Knowledge of controlling non-conforming products
A degree in engineering, ICT or an equivalent qualification

Technical Quality Manager Resume Examples & Samples

Understand the customer's solution landscape, business processes and initiatives and how those are influenced by HANA
Provide transparency about your customers status overall and HANA specific and maintain the project status information for the HANA customer where you are working on
Identify areas of risk or for improvement overall and HANA specific
Create detailed engagement and service plans and drive their execution especially for S/4HANA, Business Suite on HANA migration projects and HANA Stand-Alone (DataMart model)
Being able to communicate with the SAP HANA development and MCC HANA
Prequalification of issues & problems and raise issues to MCC EMEA according to existing guidelines from MCC HANA
Support customer after going live (i.e., position OCC for HANA, etc..)
Defines content and schedule of quality gates in cooperation with the project manager
Responsible for quality assurance in the quality gates
Ensures overall completeness of migration approach, (all work areas are reflected in the project plan)Coordinate involvement of SAP Support resources onsite and in the back office
Acquire the role of a trusted SAP advisor inside the customer organization
Be always aligned and updated with the SAP Strategy
Be always curious and updated with new SAP solutions
Understanding of SAPs Service and Support offerings
Industry specific business process knowledge
A consulting background or a support background with customer focus
Several years of practical HANA consulting or support experience
5+ years’ experience in customer interaction

Technical Quality Manager H Resume Examples & Samples

Delivery ONE Service projects workstreams like Project Management, Integration and Development, Test Management or User Training
Brings technical or application expert knowledge into the project
Co-operates with the Focus TQM to answers difficult functional or technical questions and executes concrete tasks
Takes the full responsibility for the quality of the delivered tasks and is accountable for the success
Support (Escalations & Task forces, MCS Back office) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services and System Landscape Optimization (SLO)
Deliver Expert Guided Implementation
Leads delivery teams and takes customer project responsibilities
Handles critical customers
Actively provide customer feedback to development based on delivery
Drive the development of necessary supportability features and support offerings
Assess the impact of business changes and product innovations
Delivers high-end services without tool support
Develops comprehensive service offerings and drives industrialization
Develop the expertise in their team and take ownership for all customer deliveries
Implement specific best practice operations scenarios
Develop trainings, specifications and documentation
Definition of customer process model and execution of discovery workshop
Design and implement application architecture
Best practice for solutions for Innovation control center (ICC)
Best practice for operations for Operations control center (OCC)
Integration Validation to orchestrate the handover from ICC to OCC
Participate in internal projects driven by internal requirements
Train and coach other CoE Engineers
Organizes delivery and development activities for group of people
Can communicate with senior management
Negotiation Skills
Fulfills expert role in external or internal project teams

Technical Quality Manager With Focus on SAP Hana Resume Examples & Samples

Coordinate involvement of SAP Support resources onsite and in the back office
Identify top issues, define according action plan and drive the resolution process
Report to management and executive level
Travel requirement at least 50%
Master Degree or equivalent

Technical Quality Manager Resume Examples & Samples

Delivery Onsite & Remote Services for MaxAttention, Active Embedded and Mission Critical
Delivers root cause analysis of complex situations
Learns to deliver onsite services as functional expert for broad area of topics
Manages internal service development projects
Analysis if functional gaps in ICC
Execute customer developments in context of ICC
Establish OCCs and necessary IT processes at customers
General application and technology knowledge
Expert knowledge in development or product configuration or technology components
Integrates seamless in project teams and takes an active expert role
Executes different type of delivery activities
Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the AGS Mission Control Center
Team lead skills

Technical Quality Manager Works for Premium Engagement Customers Resume Examples & Samples

Problem Resolution: he/she is able to effectively resolve or drive resolution for problems
Contributes to the solution of critical customer issues
Understanding of the SAP technology and SAP Business Suite (Application)
Good understanding of GSS tools (e.g. SAP Solution Manager) and is able to demonstrate capabilities to customers
Communication to Senior management
Experience as with delivery of GSS onsite services, such as Solution Management Assessment or Solution Management Optimization, or as project member for implementation projects
Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the GSS Mission Control Center
TQM Certification

Technical Quality Manager Resume Examples & Samples

Understand the customer's solution landscape, business processes and initiatives
Provide transparency about your customers status overall and maintain the project status information for the customer where you are working on
Identify areas of risk or for improvement overall
Being able to communicate with the development and Mission Control Center
Prequalification of issues & problems and raise issues
Support customer after going live
Ensures overall completeness of migration approach, (all work areas are reflected in the project plan)
Good customer management skills
Proven ability to work with customers on project level
Preferred: SAP business process & technology skills
Preferred: Project management experience
Mandatory: fluent in German and English language

Technical Quality Manager Resume Examples & Samples

Has and applies emotional intelligence
Manages conflicts for members in own team
Builds a personal network within GSS and to other relevant SAP departments
Establishes situational leadership within own team an beyond
Fundamental experience of and success with all key responsibilities of a Senior Position
(e.g. technical experience, handling of escalations, etc.)
Indication of potential in further soft skills (leadership/people management/interpersonal skills)
In general 6 – 10 years of experience in SAP environment

Technical Quality Manager Resume Examples & Samples

To implement and maintain the company QA requirements, and all relevant food legislation
To liaise with external bodies, customers and suppliers, and actively work towards exceeding the expectations of our internal and external customers
To provide leadership to the site teams to foster a quality culture which integrates and supports the site vision
Ensure delivery of hygiene and quality plans
To work with the broader CPW team to ensure product development support
To monitor the activities of the sites contractors, primarily hygiene, pest control and waste
Degree / Diploma in a Quality related topic
An overall passion for Quality Assurance

Technical Quality Manager Resume Examples & Samples

Lead the delivery of Value Assurance Packages (VASP) for S4/HANA
Understand the customer’s solution landscape and business processes
Acquire the role of a trusted SAP advisor inside the customer organisation
Identify and help to follow-up opportunities for Premium Engagements
IT background, preferably in software
Services Sales Oriented: possessing the ability to diagnose, analyze, and succinctly discuss customer problems, develop the urgency to solve those problems, and commit customers to a realistic plan of action that will produce mutually beneficial results
Executive Focused: works proficiently at high organizational levels through effective communication and management thinking coupled with significant political insightfulness
Team Oriented: demonstrates the comfort and ability to synergistically work with others to achieve a common sales goal without compromising one’s own identity. Understands how to inspire customers and the sales teams alike
Industry experience and background

Technical Quality Manager Resume Examples & Samples

Understand the customer's solution landscape and business processes
Be the technical Go-To-Person representing SAP on any SAP related queries/ topics
Conceptualize, execute and track projects that are in line with DBS framework
Identify top issues, define action plan accordingly and drive the resolution process
Travel requirement at least 70%
SAP Technology/ Basis experience preferred
A consulting background or development background with customer focus
8-15 yrs over all experience out of which 7+yrs customer facing experience in SAP Technology or SAP applications
Excellent customer / escalation management skills
Proven ability to work with customers on project- and senior management level
Broad Architect level understanding of SAP solutions and NetWeaver technology
Should still be a hands-on SAP product consultant
Project management experience incl hands-on planning and tracking

Senior Technical Quality Manager Resume Examples & Samples

Act as a trusted SAP Advisor within the customer organisation
Evaluate and understand the customer’s landscape and business process
Drive customer value realisation arising from their SAP investment & engagement
Identify and manage top risks and issues, and drive them to resolution
Act as the go-to-person representing SAP on any related topics or issues
Create detailed engagement and service plans and drive their execution
Conceptualize, execute, and track service delivery projects
Coordinate involvement of SAP Services resources onsite and in the back office
Actively engage in the Operation and Innovation Control Centres where relevant
Manage smaller-scale projects such as PoC and rapid prototyping engagements
Establish engagement governance and actively manage stakeholder expectations
Provide management and executive level reports to customer & internally
Actively contribute with expertise to SAP Digital Business Services community
Proven ability to engage senior mgmt. stakeholders on a project and business level
Excellent customer focus and active listening / communication skills
Technical account management experience
SAP functional or technical consultant experience
Strong business acumen and SAP-relevant industry knowledge
Broad architect-level understanding of SAP solutions and NetWeaver technology
Broad understanding of emerging technologies (Cloud, in-memory database, IoT)
Project management experience (PRINCE2 or PMI certification desirable)
Value identification and realisation skills highly desirable
Proven risk mitigation and escalation management skills
Positive and proactive individual with drive to improve and succeed
Flexible, agile, comfortable with change, ambiguity, and working independently
Excellent networking and relationship building skills
Skilled team player able to influence others across different functional teams
Comfortable working in diverse and multi-cultural environment
Strong and methodical problem solving ability
Excellent track record in delivering quality outcomes on time and within budget
Track record and ability in independent learning and acquiring new skills
Maintains focus and stays in control under stressful and challenging circumstances
Bachelor in Computer Science, Science, Mathematics, Engineering or similar
8 to 15 years overall experience in the IT industry, with at least 7 years customer facing experience in SAP technology and/or applications
SAP Technology (e.g. Basis, ABAP, Cloud, HANA, IoT) experience preferred
A consulting or development background preferred

Senior Technical Quality Manager Resume Examples & Samples

Is primarily a delivery execution functionmanaging the end-to-end operability of the customer’s SAP (hybrid) landscape by optimizing costs of Digital Business Services
Is responsible to drive the adoption of SAP Cloudand guide the customer in their journey – across application lifecycle management
Accountable for the end to end(Application, Product and Infrastructure) operability of Customer’s SAP landscape
Identification of risks and top issues
Identification of technical risks and top issues
Ensure resolution of issues and top issues per engagement deliverables
Problem Resolution: he/she can effectively resolve or drive resolution for problems that require the creation of new and innovative approaches
Can manage enterprises of larger size and their solution landscape and contributes to the solution of critical customer issues
Good understanding of the SAP technology and understanding of SAP Business Suite (Application)
Very good understanding of DBS tools (e.g. SAP Solution Manager) and can present and explain strategy and demonstrate capabilities to customers
Experience as an DBS onsite service team lead, such as Solution Management Assessment, or as project manager for implementation projects
Experience in cloud computing delivery models (e.g. public and on premise hybrid-cloud solutions), cloud computing platforms (e.g. PaaS, IaaS), cloud-related security principles, cloud computing trends and innovation technologies (e.g. Big Data, Machine Learning, IoT, Blockchain)
Strong understanding of SAP Cloud solutions and SAP Cloud operation readiness
Experience working in an agile project environment
Strong presentation, verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to all levels of management including senior leaders and C-level executives
Senior Support Engineer CIM
Senior Support Engineer CoE
Senior Escalation Manager

Technical Quality Manager Resume Examples & Samples

Manage BMS/BS Audits & Compliance and Set BMS systems up at tender stage
Undertake regular audits – develop and monitor audit programme, and produce audit reports; report on trend analysis; develop and implement rectification strategies
Set timetable for observations; NCRs clearance and check that completed
Publish monthly reports for review at Area & Regional boards
Review quality systems of supply chain partners
Be regional link into GT Performance Manager on Quality Issues
Offer technical support to tender & project teams
Undertake review of tender or project envelope; fire resistance; BREEAM; Environmental & air tightness design solutions and provide risk and opportunities schedule
Provide support during the tender or project design process and attend DTM’s if applicable
Arrange and manage CDP technical and practical workshops with design consultants; site teams and supply chain prior to and during the installation of the envelope works on a project
Review subcontract test and inspection plans and educate the site team on the implications
Undertake site inspection of the works during construction and advise site team on any quality or design detailing issues etc… raise immediately with Project Manager and complete relevant site observation or NCR reports
Oversee the rectification of the works, if applicable
Participate in client, design or subcontract meetings to discuss or review design or technical issues
Provide or arrange CDP training for staff on regulatory changes to the industry and keep business updated on industry innovation
Advise on any changes to the BMS, BS & HS&E systems and support the implementation into the business
Attend and participate in Regional and Area board meetings on a regular basis
Considerable experience in Quality Assurance
Strong QA credentials and audit skills
Ability to create high performing teams with consistency of output
Production of reports and initiatives of high quality and relevance to business

Principal Quality Assurance Technical Manager for IMP Quality In-licensing & Partnering Resume Examples & Samples

For in-licensing, acting as SPOC to provide Quality support to TIPs (technical in licensing team leads) for all global Roche In-Licensing projects, including both Pharma Parternering and gParterning in the due diligence assessment. Specific responsibilities include initial CMO and supply chain assessments, QA SME assignment, GMP audit assessment and initiation, inventory review and final documentation regarding materials acceptability, as well as knowledge transfer once deal is closed
For parterning role, provide Quality leadership and oversight associated with the development of new partnerships. This includes the development of Quality Agreements with each business partner, to ensure appropriate quality systems in place to enable the development and commercialization of products for both parties
For ongoing partnering management, providing Quality support to business partners in order to assure the quality of product supplied to or received from these partners as well as to ensure the fulfillment of any requirements in the respective Quality Agreements, such as deviation and change management, and the ongoing maintenance of the quality agreements
Supporting Health Authority inspections, Qualified Person (QP) audits, and partner audits conducted at Roche or at contract manufacturing sites as they relate to product supplied to partners. Participate in conference room activities as required and represent Roche to the regulatory agencies during the inspection for any partner related topics. Participate in Inspection readiness activities as required by the Corporate Inspection groups
Develop, maintain and utilize reports and metrics as needed to communicate operational performance, quality issues, compliances risks and other quality system information as may be specified for partner quality support
Collaborates with various stakeholders on a global level throughout research, development, manufacturing and quality to operationalize the product quality strategy for In-License and Partnering IMP products

Senior Technical Quality Manager Resume Examples & Samples

Accountable for the end to end(Application, Product and Infrastructure) operability of Customer’s SAP landscape including Service Levels
Is responsible for services and cloud contact complianceand work with customer through the renewal process
Is responsible to Execute Premium Engagement Servicesand guide the customer in implementing recommendation/changes using quality assurance/value package services by identifying improvement potential to lower operational costs
Is to make sure what was sold gets delivered(in time & quality), the PE & Cloud revenue gets consumed, software utilized and the profitability is managed
Leading customer facing cloud roles to optimise and enhance the usage of SAP´s cloud solutions
Will be expected to identify opportunitieswhere SAP can add value and expand the engagement along the agreed roadmap
Develops service plan with customer for business continuityaccording to SAP Best Practices
Ensure resolution of issues and top issues according to engagement deliverables
Problem Resolution: he/she is able to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches
Very good understanding of DBS tools (e.g. SAP Solution Manager) and is able to present and explain strategy and demonstrate capabilities to customers
Experience in cloud computing delivery models (e.g. public and on-premise hybrid-cloud solutions), cloud computing platforms (e.g. PaaS, IaaS), cloud-related security principles, cloud computing trends and innovation technologies (e.g. Big Data, Machine Learning, IoT, Blockchain)

Technical Quality Manager Resume Examples & Samples

Ability to manage Customer Solutions in top maintenance segment (level 1)
Is able to manage enterprises of larger size and their solution landscape and contributes to the solution of critical customer issues
Very good understanding of AGS tools (e.g. SAP Solution Manager) and is able to present and explain strategy and demonstrate capabilities to customers
Communication to Senior management in larger companies
Experience as an AGS onsite service team lead, such as Solution Management Assessment, or as project manager for implementation project
Bachelor in Computer Science, Mathematics, Physics, or similar

Technical Support Quality Manager Resume Examples & Samples

Point of contact for Quality activities at the site
Build a sustainable Quality program that adheres to the Standard Quality Guidelines
Ensure Transaction Monitoring Calibration
Provide feedback to QAs regarding transaction evaluated using Quality Form
Understands the factors related to gaps in quality processes and suggest improvements and/or action plans as needed
Conduct employee one on one’s and yearly focal reviews
Manage Quality performance
Responsible for the overall development of the team
Provide formal and informal performance feedback, both team based and one-to-one take corrective action if required
Promote positive employee behavior by leading by example

Senior Technical Quality Manager Resume Examples & Samples

Ensure customer success across SAP on-premise and Cloud solutions
Manage the engagement and/or project financials and staffing at operational level
Excellent customer focus and active listening & communication skills
Broad understanding of emerging technologies (Cloud, in-memory database, IoT, ML)

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