Quality Assurance Team Lead Resume Samples

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E Quigley

Erich

Quigley

92722 Brown Trail

Boston

+1 (555) 554 5479

92722 Brown Trail

Boston

Phone

p +1 (555) 554 5479

Experience Experience

Phoenix, AZ

Quality Assurance Team Lead

Phoenix, AZ

Dooley-Labadie

Phoenix, AZ

Quality Assurance Team Lead

Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance and development plans
Manage and monitor existing title error reporting programs to facilitate a reduction in error frequency and improve performance
Work to insure testing is on schedule and identify and proactively work with management on issues that are delaying testing
Works under general direction. Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives
Performs mock calls with agents to improve performance
Provide periodic feedback to the CBSU Maker regarding improvement areas
Communicate with developers, project managers, and management on testing status

Boston, MA

O&T Quality Assurance Team Lead

Boston, MA

Hoppe, Treutel and Hickle

Boston, MA

O&T Quality Assurance Team Lead

Providing quality assurance expertise to internal workgroups teams, and committees focused on enhancing procedures and creating efficiencies
Responsible for maintaining oversight and guidance to the day-to-day operations of the Regional QA teams
Facilitating discussion between QA and Ops management to highlight strengths, address potential areas for improvement and to provide after-review best practices feedback to the Hub
Responsible for performance management, coaching and supporting hiring and training
As senior resource who has responsibility for the Country Hub Team and reports to the Regional Hub QA Lead to ensure accuracy and synchronization of the QA team
Apply the knowledge sharing of money laundering processes
To manage Risk and Control areas for QA and AML Ops teams and to work on all MCA (Manager Control Assessment) and ARA (Annual Risk Assessment) monthly/yearly review

present

Phoenix, AZ

Quality Assurance Team Lead, VP

Phoenix, AZ

Kilback, Hills and Jenkins

present

Phoenix, AZ

Quality Assurance Team Lead, VP

present

Provide expertise in scope definition, effort estimating and sizing for automation testing
Assist automation test team in the development of all testing-related documentation, including test plans, test cases/scripts, and defect reports
Reporting of key testing statistics and trends related to test design and execution highlighting system quality and team status against committed project milestones
Manage IT Test Environments
Manage the execution of System/Integration/Functional tests and the documentation of tests results
Manage the defect logging/tracking/reporting process
Manage the day-to-day work of all direct reports

Education Education

Bachelor’s Degree in Computer Science

University of Massachusetts Amherst

Bachelor’s Degree in Computer Science

Skills Skills

Excellent accuracy and strong attention to detail
Good knowledge of java, XML, JavaScript, CSS and HTML
Strong ability to work with various internal constituents
2 – 4 years of experience in control, quality, risk, compliance, AML or audit roles. Banking related roles is a strong
Good organizational skills - ability to multitask and prioritize
Ability to communicate by speech and hearing via phone and in person
Proficient with Microsoft Office products
5+ years of experience with automation including advanced knowledge of when it is appropriate to automate and actual implementation of automation
Ability to move within office and manufacturing facilities, write by hand and keyboard, and perform general office functions
Knowledge and experience of the technologies and processes used in Citi. (Advantage)

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15 Quality Assurance Team Lead resume templates

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Quality Assurance Team Lead Resume Examples & Samples

Can be assigned as QA representative on complex application development or maintenance projects
Team leader responsible for determining and managing the work of other QA representatives onshore and offshore teams, plus coaching and mentoring junior members of the team to best practices
Determines QA Work Breakdown Structure components for team members
Gather QA metrics on all projects including defect rates and root cause analysis; develop action plans and PowerPoint presentation for monthly department communication
Assist Release Manager with department monthly metrics and PowerPoint presentations on Activity and Emergency Records; help build action plans to reduce number of Emergency Records
Conduct weekly Change Advisory Board Meetings to authorize all changes
Partake in Work Intake Committee to provide weekly estimates to Business Units
Analyze project or requirement documents to identify test requirements
Develop Master Test Strategy and Plan
Develop the Test Case documents according the Master Test Plan/Test Strategy
Coordinate/Document actual test results and responsible for the end-to-end tracking of all issues found
Walk through the QA Test Results with the QA Team and communicate status to Project leaders
Contribute towards Target Test Automation Savings and Reuse
Leads/directs the software test automation effort by developing formal test cases
Collaborates with other areas within IT to identify and improve testing tools and approaches
Testing tools
Change Management
Programming experience an asset

Quality Assurance Team Lead Resume Examples & Samples

5 yrs business experience
1 years experience and subject matter expert with AML / BSA matters
The individual should be prepared to provide training in the monitoring of new products when they are implemented
1 years experience managing staff
1 years quality review experience
1 years AMLinvestigation or equivalent experience required
Acknowledged subject matter expert who through guidance and support exerts influence over staff members in the unit
Effectively communicate with all levels of Management both internal and external to CSS AML on all matters
Strong analytical skills and administrative skills required
Attention to detail necessary
Decision making skills; sound judgment
Excellent corporate work ethics (timely, respectful and considerate to co-workers, honest.)
Self motivated/self-starter, can take initiative, can work independently without supervision and can step in to support other team members intiatives
Can work well under pressure
Can develop strong relationships with subordinates, peers, and senior managers; Demonstrates commitment and accountability and is self-confident in executing responsibilities
Ability to accurately listen
Considers information and opinions from others in a non-judgemental way

Quality Assurance Team Lead-ops Support Manager Resume Examples & Samples

1-3 years experience and with Anti-Money Laundering (AML) Investigation/research
1-3 years experience in a supervisory or management role
A working knowledge of Anti-Money Laundering (AML) laws and regulations
Microsoft Office Suite knowledge
Excellent Corporate work ethic
English/Spanish Bi-Lingual Preferred

Quality Assurance Team Lead-mobile Resume Examples & Samples

Years of QA Team Lead Experience: 2 - 4 yrs. (must have)
Years of Mobile Testing Experience: +5 (must have)
Years of Testing Work Experience: +5 yrs
Education: Post Secondary Degree / Diploma (computer science, or business with Technology focus)
Online industry knowledge with customer experience based testing an asset
Experience in working with multi-location teams an asset
Mercury Quality Center, Quick Test Pro (Quick Test Pro), Jira

Quality Assurance Team Lead-nam Resume Examples & Samples

1-3 years experience and with Anti-Money Laundering (AML) Investigation experience
1-3 years experience in a supervisory/management role
1-3 years Quality Assurance (QA) experience
Strong analytical and administrative skills
Self-motivated and detail oriented, with the ability to juggle multiple competing priorities in a demanding environment

Quality Assurance Team Lead Resume Examples & Samples

Advanced ability to interact well with others in a team-oriented environment
Ability to multi-task and meet deadlines while maintaining composure in a fast-paced environment
Must be meeting all requirements for current role
Strong attention to detail and ownership of duties
Advanced knowledge of Microsoft Office Suite (i.e. Word, Excel, PowerPoint, etc.) as well as other call center programs/technology
Demonstrates presentation and analytical skills
Strategic thinking and understanding of Kohl’s business objectives

Quality Assurance Team Lead Resume Examples & Samples

Lead the QA Associates and assist with directing QA associates and activities
Analyze QA process and procedure to ensure it meets business growth and customer needs
Report, track and determine priorities, defects, etc
Effectively manage multiple priorities
Perform additional job-related duties as requested
Familiarity with warehouse management systems
Handles situations with respect, dignity, and professionalism
Strong and effective communication skills
Ability to build strong long-term relationships

O&T Quality Assurance Team Lead Resume Examples & Samples

As senior resource who has responsibility for the Country Hub Team and reports to the Regional Hub QA Lead to ensure accuracy and synchronization of the QA team
Responsible for maintaining oversight and guidance to the day-to-day operations of the Regional QA teams
The QA analysts work closely and report to this position
Maintain close rapport with AML Operations teams. Monitor the status and perform follow-up actions to ensure that valid errors identified are fixed appropriately
Responsible for performance management, coaching and supporting hiring and training
Ensure adherence to global standard policies and procedures
Operate within agreed operating SLAs and confidentiality standards
To manage Risk and Control areas for QA and AML Ops teams and to work on all MCA (Manager Control Assessment) and ARA (Annual Risk Assessment) monthly/yearly review
Knowledge of audit/risk assessment techniques and principles
Experience in leading a teams to effectively accomplish business goals
Demonstrated the ability to work independently and works with minimum supervision
Ability to interface and partner with Audit/Compliance/AML/Risk and Control/Technology/Operations and Business across countries Computer Literacy with advanced knowledge in Microsoft Excel and PowerPoint
Holds a recognized University Degree in Banking/Finance/Business
5-8 years of experience in AML related fields e.g. KYC process, transaction monitoring, reporting, etc. /banking operations/internal or external audit/compliance/ quality assurance reviewer role/investigation of forensic is essential (Experience of Citibank desirable)
Strong verbal and written communication and presentation skill
Strong sense of accountability and work ethic

Quality Assurance Team Lead Resume Examples & Samples

Support team members with additional trainings, side by side coaching and improvement plans
Distribute proper work load to Quality Analysts
Schedule periodic conference calls with local relationship management teams to discuss changes to local requirements, documentary updated and client’s renewals
Assuring countries local regulatory requirements are complete in CitiKYC and department reference documents
Provide periodic QA reports to direct supervisor
Control monthly goal setting for the team members according to capacity
Complete daily workflow progress report
Schedule monthly staff meetings and individual one on one session
Verify accomplishment of agreed monthly targets for CitiKYC review and completion within Service Level Agreement timeframes
Monitor the Analysts daily updates in the workflow database regularly throughout the month
Highlight any discrepancies to CBSU Checkers and compliance department
Assist in departmental quality reviews as appropriate (MCA, Quality Reviews, etc.)
Provide periodic feedback to the CBSU Maker regarding improvement areas
Generate periodic production reports to direct supervisor
3 - 5 years total customer experience in customer service roles, banking related services, etc
MIS and metrics and efficiency analysis skills
Knowledge and experience of the technologies and processes used in Citi. (Advantage)
Proficient use of KYC applications. (Advantage)

Quality Assurance Team Lead Resume Examples & Samples

Craft test data and configure test environments
Execute regression tests, functional tests and data tests
Triage defects and report on impacts
Work to insure testing is on schedule and identify and proactively work with management on issues that are delaying testing
Lead Project QA efforts
7 years of software testing experience
Extensive experience with complex test data creation
QA in a mainframe environment and specifically with apps running in CICS
Familiarity with Agile/Scrum methodologies
Regression analysis
Has worked as project lead
Experience with testing CPU-CPU based applications
Z/OS and CICS
Knowledge traditional DB2schema and basic SQL commands
Basic Linux command skills (preferred but not essential)
Basic understanding of HTML/XML
Demonstrated knowledge of established development processes, software testing and documentation

Quality Assurance Team Lead, VP Resume Examples & Samples

Provide expertise in scope definition, effort estimating and sizing for automation testing
Assist automation test team in the development of all testing-related documentation, including test plans, test cases/scripts, and defect reports
Manage the execution of System/Integration/Functional tests and the documentation of tests results
Develop Performance and Training Plans and Objectives for all direct reports
Verifiable track record of success in leading and managing automation test teams and test tool support team
Extensive experience in managing several concurrent, multi-platform testing projects that require a deep understanding of the complex application logic and dependencies
Minimum of 10 years of experience in software testing, with 6-7 years leading or managing functional testing resources within a structured development environment
Proven record of managing vendor relationship for staff augmentation, licenses, etc
Familiarity with Test/QA Metrics and KPI's and Reporting
SQL/Database skills experience
Excellent collaboration and oral and written communications skills
Familiar with functional test automation technology (HP QuickTest Pro) and the factors influencing the application of automated functional testing

Quality Assurance Team Lead Resume Examples & Samples

Strong experience with building and writing automation scripts (preferably in Java) and/or programs using tools such as Selenium, QTP etc
Minimum 6 years of experience in Quality Assurance/Testing, Automation framework design (desirable) or related experience
Experience in Security Testing/Performance Testing is an advantage
Strong understanding of collaboration tools like GitHub, JIRA, Confluence
Good experience within Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery

Quality Assurance Team Lead Resume Examples & Samples

Drive improved customer support experience
Coach engineers toward development and improvement
Provide feedback to Managers regarding mentoring and coaching
Continuous monitoring of incoming metrics
Develop standardized coaching materials
Goal setting and tracking
Individual training plan creation and monitoring
Delivery of quality training
Contact reviews
Use feedback to develop training, programs and coach agents
5+ years in a customer facing role within a technology environment · 5+ years of experience with Systems (Windows/Linux) and/or Networking concepts
3+ years of experience leading teams
Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
Highly motivated self-starter with technical aptitude and a commitment to achieving results
Excellent written and oral English communication skills
Excellent critical thinking and logical problem solving skills
Effective prioritization and time management skills
Work closely with others to identify opportunities for improvement
Experience dealing effectively with internal and external customers during problem resolution and operating efficiently under pressure
Ability to analyze, consolidate, and aggregate data from various sources
Proven track record of driving organizational improvements
3+ years of experience in a Quality Assurance related position
Experience in a customer support environment
Experience reviewing technical communications
Knowledge of AWS Services
Ability to think and act independently to resolve customer impacting issues
Proven success in a fast-paced support environment
Be willing to act with a sense of urgency, balanced with diplomacy

Quality Assurance Team Lead Resume Examples & Samples

Coordinate testing across multiple teams while reviewing and approving test cases
Ensure that teams are following documented test processes and to enforce best practices as well as Embraces the scrum philosophy of change and looks for continuous improvement in their skills and to enhance the quality of our products
Create QA-related process documents and training guides
Provides estimates for planning, development and execution of test efforts within and across teams and products
Create regular project status reports. Communicate all risks and issues to the QA Manager in a timely manner. Assist with generation of metrics to assess quality
Mentor more junior members of the team
Demonstrate a commitment to Hyatt core values
Good knowledge of java, XML, JavaScript, CSS and HTML
Any automation experience is a plus

Quality Assurance Team Lead Resume Examples & Samples

Developing and agreeing test plans
Writing test cases, which support the test plan and identify specifically what is being tested, following it up to ensure that corrective action is taken
Managing the sub team within QA department’s delivery schedule
Working with the other delivery groups to ensure that the correct work is being carried out by QA in a timely manner
Reviewing regularly relevant media material to ensure that the OmniPay QA department use the most appropriate testing tools and methodologies
Interacting with other team members and management to improve the efficiency and effectiveness of the unit
Conducting regular face to face meetings with staff, ensure key performance indicator adherence
Ensuring goals are set to allow staff to develop and grow within the organization
Providing leadership to the team and enable team members to make informed decisions

Quality Assurance Team Lead Resume Examples & Samples

Lead a team of QA Associates by setting a good example (role model) - behavior consistent with words
Ensure the department workload is organized and items are completed by date promised
Test potential hires and rate their performance
Monitor Attendance
Adjust time punch on ADP
Help in monitor Unit Priority
Login Metrics information
1-3 years supervisory experience
Ability to work a flexible schedule based on department needs
Hands-on, "get-it-done" attitude; comfortable taking ownership and executing when it’s needed
Must also be able to adapt quickly and make changes in short period of time in start-up environment
Proactive and collaborative approach; service-oriented
Detail-oriented and ability to multi-task
Strong communication, interpersonal, and listening skills
Basic computer skills (MS Office Suite Excel, Word etc)

Quality Assurance Team Lead-financial Crimes Compliance Operations Resume Examples & Samples

Bachelors degree in business, finance, accounting or equivalent experience
Proficiency with personal computers and pertinent mainframe systems and software packages
Knowledge of various Banking Products (Eg. Savings Bank Account, Current Accounts, Business Account etc)
Sound understanding of the AML Regulatory requirements
Well-developed investigation skills, and highly skilled in report writing

Quality Assurance Team Lead Resume Examples & Samples

Provide and maintain reporting as assigned by leadership
Complete file reviews and evaluations within a set time frame as established by supervisor
Complete all Stewart University courses related to Stewart Standards (ALT A Best Practices) as assigned by supervisor to include all 7 Pillars within the program
Ensure that all operational reviews or audit evaluations are accurate, factual and contain adequate evidence to support the final analysis
Conduct all file reviews and evaluations in a professional manner utilizing discretion and respecting confidentiality as it relates to audit performance, with the understanding that any individual coaching and counseling will be handled by the Center Director or Senior Leadership as appropriate
Experience in a national settlement services or lending environment preferred
Strong customer service orientation and focus
Minimum three years of industry experience which includes experience in general audit operational policies and procedures

Quality Assurance Team Lead Resume Examples & Samples

Build and lead a team of ~8 Quality Assurance analysts to execute the CBSU Quality program
The role will interact with and present to Operations leaders in various other Compliance, Business and Operational functions, requiring a senior organizational stature and presence
Ensure the quality of KYC profiles submitted by various CBSU Operations teams is at an acceptable standard per corporate policy and regulatory expectation
Possess the managerial capability to hire, develop and retain a staff of QA analysts
2 – 4 years of experience in control, quality, risk, compliance, AML or audit roles. Banking related roles is a strong plus
Experience managing analysts, potentially across different sites
Bachelor degree in Business administration, Economics, Engineering or related field. Masters degree a plus
Strong ability to work with various internal constituents

Quality Assurance Team Lead Resume Examples & Samples

Establish and evolve formal QA processes, ensuring that the team is using best practices
Manage the workload and priorities of QA team
Direct the efforts of external QA contractors
Facilitate communication between developers and QA team members
Represent QA team to the PMO
Provide quality defect reports with reproducible cases to the development team
Work closely with team members in a collaborative, agile and small team environment
Help design, develop and execute automation scripts
Bachelors in Computer Science or Engineering or equivalent experience
6+ years of relevant experience
5+ years experience in software quality assurance with increasing level of leadership responsibilities
Can accurately complete tasks in a timely fashion with a high degree of quality
Highly capable leading skilled team in Agile environment
Experience managing and analyzing business requirements
Experience developing comprehensive test plans
Experience with testing Augmented and/or Virtual Reality software products

Quality Assurance Team Lead Resume Examples & Samples

5+ years of experience with manual test script writing and execution
Knowledge of source control and Waterfall or Agile development
3+ years of experience with consulting or federal IT
Experience in working with relational databases and strong practical knowledge of SQL
Knowledge of QA methodologies, test planning, system dependencies, and product integration phases
Possession of excellent analytical skills

Quality Assurance Team Lead Resume Examples & Samples

Drive a compliance program covering the entire project, including onboarding, training and offboarding
Work closely with operations to support service delivery and help enable kpis delivery across the SMB programme
Manage a high performing team of 6 quality assurance analysts
Provide mentorship, guidance and career development to the members of your team
Ensure that all analysts in the team are able to effectively coach their agents and improve their performance, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)
Act as a single point of contact for client communication and quality escalations
Drive ongoing and measurable improvements to the customer experience operations
Manage projects and programs related to improving service delivery to the clients customers
Ensure that the clients customers receive the highest level of sales and operational customer service

Quality Assurance Team Lead Resume Examples & Samples

Coordinates quality assurance activities and provide technical assistance and training to personnel
Provides direction for the Quality Assurance Coordinator
Collects and maintains all documents necessary to ensure that quality and food safety programs can function and control manufacturing processes
Develops and maintains a comprehensive filing system and computer database for all documents. Responsible for ensuring control over all document formatting within the plant
Build Daily Run and Lot Release Summaries
Acts as primary product disposition and release point person for finished product
Coordination, performance, and documentation remediation of product on hold. Maintains HOLD log and audit
Provides support for sample gathering and data recording for plant trials
Leads quality incident and critical complaint investigations
Owns pillar work streams
Assists Sanitation Team Lead with environmental monitoring program
Monitors and verify the HACCP/HARPC plan’s CCP’s and assure documents required by regulatory are properly reviewed and filed
Reviews/monitors quality systems requirements (SQF, HAACP/HARPC, net weights)
Subject Matter Expert for analytical labs and result recording
Communicates with all levels of the organization in review of test results
Gathers special samples for additional incubation and defects audits as directed
Conducts audits to verify compliance with established SOP documentation, GMP’s, sanitation and Safe Quality Food (SQF) efforts
Participates and leads process improvement projects. Participates in cross-functional teams
Supports the assessment and management of Hazard Analysis of Critical Control Points (HACCP)
Assists with the compilation of nutritional or customer required sampling
Provides support for Infinity (i.e. table maintenance, add new SKU’s, review results)
Work with operations personnel on quality and food safety issues and verify operations control systems are functional and being followed
Ensures Master Document Register is updated and functioning
Acts as a plant resource for document control (i.e. all department templates, formats, and document numbers)
Maintains computer database of all filed documentation that ensures fast retrieval of documents. Manages obsolete documents
Ensures SQF and HACCP/HARPC programs are organized
Assists in creating a validation schedule for quality and food safety programs
Assists with recipe management (i.e. Master Book of Records)
Assists with quality and food safety audits (SQF, regulatory, customer, internal)
Assists in updating the local electronic quality manual
Provides back-up for Quality Coordinator and Supplier Quality Specialist positions
Associate’s degree in science, technology or related field. Microbiological degree preferred
Minimum 5 years experience in food industry
Two years supervisory experience
Proficient with Microsoft Office products
Infinity experience preferred

Quality Assurance Team Lead Resume Examples & Samples

Lead and mentor a team of quality engineers within a SCRUM environment to deliver high-quality releases
Develop automated tests using Selenium Webdriver (C#), nUnit, SQL, and other scripts
Evolve and improve processes around test case strategy, test case execution and automated regression
Provides direction and hands-on support for the development, modification and execution of software test plans
Write and/or modify SQL queries to perform database validations
Foster Agile adoption and help drive teams towards Continuous Integration (CI) and Continuous Delivery (CD)

Mlrm Quality Assurance Team Lead Resume Examples & Samples

Organic development of the established Quality Assurance Framework overall relationship management with partners in all MLRM global locations
Leading the QA unction and ensuring adequate supervision of the team
Planning the scope and ensuring efficient execution of the QA Reviews
Running advanced complexity design or operational effectiveness testing of controls or processes
Facilitating optimizations or improvements when and/or where justified and enabling application of best operational risk management practices throughout the department
Additional responsibilities include oversight of projects, remediation and other tasks in line with the broader mandate of the Limit Ops, Ops Risk Control Assurance and Governance function

Efcc Economic Sanctions Quality Assurance Team Lead Resume Examples & Samples

3+ years of experience in regulatory compliance activities
Attention to detail skills
Proficient in Economic Sanctions tools and computer systems

Quality Assurance Team Lead Resume Examples & Samples

Complete understanding and wide application of technical principle, theories, and concepts in the field of QA. General knowledge of other related technical disciplines
Through leadership and drive, introduce a culture which results in exceptional staff and customer satisfaction guided by professionalism, a sense of urgency and a dedication to continuous improvement
Works under general direction. Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives
Contributes to the completion of specific programs and projects
Frequent inter-organizational customer contacts
Performing testing tasks, including designing, developing and executing test plans, tests cases and test scripts to validate that system functionality meets business and internal requirements
Planning, scheduling and evaluating test data for system implementations, and ongoing system enhancements/releases
Leads test automation activities to reduce test execution cycle times
Reviewing, organizing and analyzing test results and documents findings
Developing and maintaining modifications to existing test cases and scripts based on business and client requirements
Approving promotion of application changes to the end user for user acceptance
Interacting with IT Programmers and Business Systems Analysts on resolution of application testing issues
Providing technical support, and problem resolution to end users
Performing other similar and related duties as required
Highly motivated – takes initiative to solve problems, and requires minimal oversight. Always strives to do the best job possible

Quality Assurance Team Lead-ubc Resume Examples & Samples

Perform and document results of various assessments in accordance to specific Client Contracts, Board of Pharmacy requirements, or internal obligations. Perform real-time review and other testing measures on the claims process; analyze results through all phases of the testing process. Troubleshoot/resolve issues in a timely manner to ensure compliance and continuous service improvements. Serve as a point of escalation for issues requiring a higher degree of understanding. Document and communicate testing results and concerns
Participate in cross-functional initiatives that support global QA processes. Act as a liaison for other operational departments to research and resolve client issues. Analyze assessment trends and assist in the identification of repetitive questions and/or problems and recommend process improvements. Review and track status of projects and articulate and explain assessment results report to pharmacy operations management
Support operational leadership as a liaison to the quality monitoring organization. Assist in Mentoring team members to improve their understanding and skills
Assist in development of corrective action plans with QA analyst and operation Subject Matter Experts. Assist in completing complex and strategic QA projects and in the creation of end-to-end test scenarios to meet quality objectives
Complete or participate in special projects as assigned by the Quality Assurance Manager
High School Diploma or equivalent; college degree preferred
3-5 years relevant work experience preferably in the pharmaceutical, PBM or Healthcare industry
PC skills including knowledge of Microsoft office and ESI systems
Ability to analyze data and make recommendations, multi task orientated; Detail oriented, good verbal and written communication skills, flexible and diplomatic; Ability to work individually and within a cross-functional team to resolve complex client issues; Strong project management and organizational skills; Ability to manage timelines, balance multiple deadlines and adapt to a dynamic work environment; Experience training and coaching less experienced staff

AML Quality Assurance Team Lead Resume Examples & Samples

Minimum 4-6 years’ experience in AML or compliance or quality control or audit or fraud and economic crime units within financial institution of AML or other financial investigations experience required
Minimum 2-3 years’ of quality assurance experience or equivalent knowledge required
Subject Matter Expert for multiple products in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity
Managerial or manager backup experience preferred
ACAMS certification is added advantage
Good interpersonal and communication skills and the ability to interact with a diversity of professionals and staff members

Quality Assurance Team Lead st Shift Resume Examples & Samples

Have working knowledge and experience with Part 111, Dietary Supplement regulations
Implement Good Manufacturing Practices (GMP’s), which ensure regulatory compliance with Part 111
Two to four years related experience and/or training within Quality Assurance environment
At least five years’ related experience and at least three years’ supervising others in a GMP environment
Experience in document writing such as SOPs, work instructions, training, etc…
Experience with FDA regulatory standards
Employee is frequently required to sit for extended periods of time and may be required to talk and listen to employees and/customers
Employee is occasionally required to stand for long periods of time; walk; use hands to finger, handle, or feel; and reach with hands and arms
Employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Quality Assurance Team Lead Resume Examples & Samples

Analyzes/audits incident data, emails, voice clips, chats, and text messages to identify areas of service delivery that did not meet established performance standards within the Contact Centers
Provides structured and timely recommendations; verbal and/or written feedback to Quality Manager, Contact Center leadership, Contact Center operations, analysts and the Service Quality teams
Performs mock calls with agents to improve performance
Develops and conducts targeted group coaching sessions for agents that address Service Quality deficiencies and/or improvement opportunities
Uses Contact Center tools to gather data and analyze trends or patterns affecting quality
Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience
Audits evaluations for each analyst providing feedback on performance
Leads calibration meetings
Acts as the Quality liaison for one or more Contact Centers
Identifies and addresses performance issues for the QA Analysts
Documents performance related interactions with agents and analysts
Performs analysis and creates/generates reports
Act as the department leader in the absence of the department manager
Experience in coaching and training individuals or groups
Experience developing quality evaluations
Experience using NICE Engage application or similar application
Experience performing contact center call evaluations
Bilingual English/Spanish preferred

Quality Assurance Team Lead Resume Examples & Samples

Manage 5-6 Full Time and 2-3 PEAK QA Analysts. Provide training, coaching and regular feedback to ensure each QA Analyst succeeds in their role
Interview and hire seasonal (PEAK) QA Analysts each year as well as Full Time colleagues as needed
Lead weekly QA Team Meetings
Continually review QA processes and test scripts to expand the audit process to match the continued enhancements in Liazon’s products. Maintain the QA processes for custom large clients, standard implementation, renewal and inventory
Directly lead large client QA audits
Conduct monthly QA Review to internally audit deliverables to ensure each Analyst meets established QA standards
Lead internal continuous improvement projects
Manage client escalations as needed
Serve as subject matter expert on QA to consult with other areas of the firm
Coach and develop QA Analysts to identify opportunities and help each colleague realize their potential
Maintain QA Training Curriculum
Demonstrate thought leadership by gaining full understanding of why we have the processes we do, understanding how each works across departments, and adapting to changes and improving our delivery model to clients