Analyst, Quality Assurance Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the analyst, quality assurance job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

D Ondricka

Delilah

Ondricka

2758 Rempel Port

Boston

+1 (555) 480 1677

2758 Rempel Port

Boston

Phone

p +1 (555) 480 1677

Experience Experience

Philadelphia, PA

Analyst Quality Assurance

Philadelphia, PA

Feest, Kihn and Murray

Philadelphia, PA

Analyst Quality Assurance

Execute test cases; report defects through defect management tool
Create and maintain test case and test script documentation for custom software
Provide ongoing testing support for Corporate Applications and Back Office Systems
Provide documented feedback regarding quality assurance test results
Flexibility to learn and adapt to changes in procedures and work environment
Prioritize and execute functional and regression testing
Produce road maps of automation and performance testing script evolution

Detroit, MI

Analyst, Quality Assurance

Detroit, MI

Schmitt Group

Detroit, MI

Analyst, Quality Assurance

Escalate unresolved issues to Senior Management and work with Management to resolve the issues
Work with Management and develop project plans to address opportunities identified through process reviews
Provide feedback to management on issues with work flow, staffing, or any issues observed during research
Escalate unresolved issues to management and work with management to resolve the issues
Work with management to develop project plans to address opportunities identified through process reviews
May perform one or more of the following: Develops and implements total quality management (TQM) programs and initiatives
Provide management with timely reports documenting observations from reviews

present

Detroit, MI

Senior Analyst, Quality Assurance

Detroit, MI

Hilll and Sons

present

Detroit, MI

Senior Analyst, Quality Assurance

present

Develops and implements total quality management (TQM) programs and initiatives
Effectively manage individual workload for multiple assignments or projects
Develops, implements, and leads key process improvement efforts and influences cross-functional efforts
Assists in the development of systematic approaches for assuring high quality services
Makes continual improvement of products, processes and systems
Continuously make improvements to agile processes, testing practices and methods
Execute functional testing such as functional, exploratory, integration and automated regression

Education Education

Bachelor’s Degree in Attention

University of Memphis

Bachelor’s Degree in Attention

Skills Skills

Strong skills in Microsoft Excel (proficient in core capabilities, as well as pivot tables, macros, and analytical functions), PowerPoint, and Word
Strong attention to detail and self-auditing skills
Strong relationship building and verbal and written communication skills
Strong skills in analytical and quantitative approaches, logic, and reasoning
Ability to effectively identify, approach, and resolve problems
Capability to code SAS and SQL and/or exposure to other CRM analysis tools and techniques, such as Unica, Adobe Campaign, APT, etc
Ability to meet established deadlines and work on multiple projects simultaneously
Ability to embrace change; adapt to new tools and processes
Understanding of operational reporting related to marketing performance across multiple channels

Create a Resume in Minutes

15 Analyst, Quality Assurance resume templates

Read our complete resume writing guides

Business System Analyst / Quality Assurance Resume Examples & Samples

Specialized: Try out a unique opportunity in a specialized field. Area’s you could work in are: Business Continuity Management or Interbank Operations. Typical roles would include: Business Systems Analyst, Junior BCM (Business Continuity Management) Analyst
Business System Analyst / Business Analyst activities Requirements analysis, design & documentation– 30%
Unit testing and recording testing- 50%
Taking meeting minutes – 10%
Coordination of meetings – 10%

Business Analyst & Quality Assurance Specialist Resume Examples & Samples

Web-based applications focused on software and application integrations
Analyzing, defining, and capturing requirements and processes for software applications
Core Java, J2EE, Struts, Hibernate
MS Access, Oracle 11g, Oracle 10g, Oracle 9i, SQL
XML, JSP, JavaScript
Software integration project/product management
SDLC with Agile, Scrum, and Waterfall software development methodologies
Creating end-user documentation for software and applications; and
Working within a geographically distributed virtual team environment

Business Analyst / Quality Assurance Analyst Resume Examples & Samples

At least 3 years of experience in financial industry or equivalent, in financial reporting, risk management, operations, or internal audit roles
Expertise in Quality Assurance and Controls domain
LI-HB1

Quality Analyst, Quality Assurance Services Resume Examples & Samples

Conducting internal self-assessments of various processes within QAS and connecting processes with other Business Partner groups
Perform Gap Assessments against CORP STDs and Author/Revise enhance SOPs and Work Instructions to drive increased compliance and improved efficiencies and better practices
Support internal and external audits of QAS group
Other miscellaneous projects and duties as required/assigned
What formal education is required to perform the job duties (Degree, field)?
What previous experience, skills and abilities are required to perform the job? Where would it be obtained? What is the minimum number of years of experience that is needed?
1-3 years of related experience in Pharmaceuticals/Pharmaceutical QA This experience could be obtained within the Pharmaceutical/Medical Device/Biopharmaceutical industries and/or within other highly regulated industries. Experience at a pharmaceutical/biopharmaceutical/medical device manufacturing/packaging/testing facility is especially useful and desired
What Functional Knowledge is required to perform the job? Where would it be obtained?

Analyst, Quality Assurance Resume Examples & Samples

Perform quality assurance reviews for all departments in Altisource
Analyze findings from reviews and develop reports to highlight trends/ opportunities for improvement
Make recommendations to help reduce process variation and eliminate errors
Track Business Unit responses for all findings identified from the process reviews
Develop project plans to address opportunities identified through process reviews
Provide timely reports documenting observations from reviews
Assist in implementing changes or modifications to the Quality Assurance department's evaluation process
Graduate required
Minimum 3 years work experience of which minimum 1 year in a Quality role
Understanding of the Mortgage Industry, Loan Servicing, Loss Mitigation and basic financial processes preferred
Proficient in Excel, Powerpoint
Exposure to 7 basic quality tools
Ability to work on multiple projects and also periodically set and achieve stretch goals
“Quick Learner”, “Analytical” and “High attention to detail”
Work independently with minimum supervision

Analyst, Quality Assurance Resume Examples & Samples

Maintain a working knowledge of all current underwriting guidelines (FNMA, FHLMC, FHA, VA, USDA), federal and state lending laws and have the ability to comprehensively explain all to others within and outside the organization
Review loans file for compliance with all applicable policies and procedures and note any exceptions, red flags or fraud within the applicable checklist or database
Update and maintain the audit tracker report with the applicable audit findings
Interpret regulatory, credit policy and investor guidelines and apply them to auditing specific loans
Effectively communicate with all levels of staff and management within the organization
Track business unit appeals and/or responses for all findings identified from the audits
Work with management to develop project plans to address opportunities identified through process reviews
Escalate unresolved issues to management and work with management to resolve the issues
Provide the business units and the QA manager with timely reports documenting observations from the audits conducted
Minimum of 2 years of mortgage experience in a mortgage underwriting and/or mortgage quality assurance capacity in Credit & Income, Closing & Compliance and Collateral segments
Familiarity with current business unit quality assurance processes and procedures
Excellent verbal and written communication skills and a passion for providing excellent customer service
Attention to detail focus with ability to multi-task in a fast paced and high risk environment
Fundamental knowledge of mortgage banking in general with emphasis in correspondent operations preferred
Quick learner, analytical and high attention to detail
Comfortable with the use of a PC and related software programs and proficiency in Excel

Analyst, Quality Assurance Resume Examples & Samples

Perform quality assurance call and process reviews for all departments in Altisource
Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement
Work with Management and develop project plans to address opportunities identified through process reviews
Escalate unresolved issues to Senior Management and work with Management to resolve the issues
Provide management with timely reports documenting observations from reviews
A two year degree is preferred. High School Diploma or equivalent required
Minimum 4 years work experience of which minimum 1 year in a Quality role

Analyst, Quality Assurance Resume Examples & Samples

BA or BS degree required, preferably in related field
Minimum of 3 years in the QA field in testing commercial web applications and supporting backend systems
Knowledge of software development, QA methodologies & release process
Experience with Agile Scrum
Experience with Agile Sprint Management and Bug tracking solutions such as Jira or VersionOne
Ability to multi-task to meet deadlines
Experience running automated tests
Understanding of the architecture around web applications (web server, client/server communication, databases, proxy, etc.)
Ability to execute SQL Queries and to make simple changes to existing ones
Experience with Microsoft Command Prompt and ability to execute commands involving directory navigation, directory listing and program execution

Senior Analyst, Quality Assurance Resume Examples & Samples

BA or BS degree in computer science or equivalent experience
Proficient with Microsoft Command Prompt including creation of Batch scripts
Experience with source code management (TFS, SVN or GIT)
Strong attention to detail and work ethic
Proven track record of meeting commitments while working on multiple projects at once

Complaint Analyst, Quality Assurance Resume Examples & Samples

Review, evaluate and accept complaints to ensure the information is sufficient for a complete investigation
Verify the initial complaint classification is correct
Review complaints in accordance with established company procedures and worldwide regulations and standards
Contact by email or direct phone call external customers, complaint Originators, or Field Service Engineers to obtain all the necessary information to investigate fully
Exercise judgment within defined procedures and practices to determine appropriate action
Perform complaint investigation into alleged product non-conformances
Investigate and follows up on analysis of complaint trend reports
Escalation of product issues to senior management
Communicate within a global environment to efficiently obtain the minimal information required from the complaint originator in a timely manner
Medical Technology/clinical laboratory background preferred
Excellent writing and organizational skills. Good computer skills to include Outlook email and other Microsoft applications such as Word, Excel and Power Point
Knowledge of Oracle database application desired
Heavy multi-tasking and organizational skills required
Work may be independent/flexible, so an ability to manage time and productivity to meet department metrics and a high level of personal integrity is required
Bachelor´s degree with 0-2 years’ experience in Technical Field (Science or Engineering) and/or Compliance (Complaints, Quality or Regulatory)
Experience in Complaint Investigation or Post Market Surveillance/QA preferred

IT Business Analyst & Quality Assurance M Resume Examples & Samples

Lead and help business user to raise requirement completely and precisely and prepare requirement spec
Able to interpret business requirements and link them to system setup. Identify the gaps between the system capacity and users’ needs, review and confirm solution with vendors, 3rd party consultants
Contribute in functional designs, user impact analysis, training plans and materials and communications; assist to identify conformance to business controls (regulatory, auditing & security, delegation & authorities) and recommend or report deviations for approval
Acquires in-depth knowledge on the functional areas allocated to him/her (as main contact or as back-up) and provide production support to analyze production issues and resolve them
Lead the users to prepare SIT/UAT plan, test scripts, test data, and conduct tests, and report results
Improve our test framework and ensure the quality of the deliveries from the vendors and our development in Bangalore
Support the ITEC documentation, process updating

Analyst, Quality Assurance Resume Examples & Samples

May perform one or more of the following: Develops and implements total quality management (TQM) programs and initiatives
Executes detailed test plans and Create test cases, test scenarios and testing methodologies to constantly improve software quality including regression and functional testing
Applies manual and automated test plans- must be extremely comfortable with manual and automated testing
Logs and tracks defects to closure using standard test management tools
Interfaces with other functional groups to understand/translate customer requirements into working designs and applications, followed with rigorous functional and integration testing
Creates and updates documentation related to QA processes and procedures
Team-oriented, excellent analytical skills, strong attention to detail
Demonstrate excellent teamwork and collaboration skills throughout all stages of the SDLC
Reports progress against schedule for all assigned tasks on a regular basis
A University or College degree in Computer Science or related field, or equivalent
3+ years of experience as a QA Analyst
2+ years of software programming skills to support creation and management of automated test scripts
Coding in an object-oriented language, such as C# or Java
Knowledge of testing frameworks such as Visual Studio Unit Testing Framework, CodedUI, NUnit, or Selenium is an asset
Knowledge of defect tracking software such as TFS, Jira
Knowledge of test case management tools such as Microsoft Test Manager
Knowledge of RDBMS MS SQL Server or Oracle
Knowledge of Data Driven testing
Knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint
Good communication skills – ability to communicate effectively in writing, orally, and via email
Performs time management well, juggling concurrent projects and tasks and meeting deadlines
Demonstrates a positive attitude when performing under pressure
Excellent attention to detail and an ability to troubleshoot in a logical manner

Associate Analyst, Quality Assurance Resume Examples & Samples

Works closely with the Development team to ensure the effectiveness and quality of the components and systems developed
Tests a range of projects from enhancements to strategic initiatives
Writes & executes test plans and scripts, documentation of test procedures and issues
Utilizes defect management and test tracking tools for defect logging and creation of reporting and statistics throughout the testing lifecycle
Partnership with IT leads in working through issues/defects & resolution
Provide testing completion metrics, defect reports as well as status read-outs to upper management
Supports UAT -- providing test data and detailed test scripts, along with documenting results of testing
Bachelor's Degree in Computer Science or equivalent
1+ years of experience in in software quality assurance
Software quality assurance certifications preferred
Experience with automated testing tools preferred
Experience developing and coordinating testing efforts and project testing strategies
Experience with one or more of the following technologies -- ATG, SAP, JDA, POS systems and SAS
Experience analyzing and dissecting system requirements to create and execute tests cases
Intermediate experience with software development processes
Must have the ability to work in a fast pace environment and react to situations as they arise in the appropriate manner
Ability to work independently or in a team environment and effectively meet project deliverables on time
Must be dependable, punctual, and reliable
Must be flexible and available to provide off-hours support

Senior Risk Analyst Quality Assurance Quality Control Resume Examples & Samples

Identify the risks the insurer faces
Assess, aggregate, monitor, and help manage and otherwise address identified risks effectively; this includes assessing the TDI’s capacity to absorb risk
Maintain and monitor a comprehensive view of TDI’s operational risk management profile at the business line and aggregate levels
Regularly report to Senior Management, Key Persons in Control Functions, and the Board of Directors on TDI's operational risk profile, and details on the risk exposures facing TDI and related mitigation actions as appropriate
Evaluate the internal and external risk environment on an on-going basis in order to identify and assess potential risks as early as possible. This may include looking at risks from different perspective, such as by territory or by line of business
Document and report material adverse changes affecting the insurer’s risk management system to the Board of Directors to help ensure that the framework is maintained and improved
Constructively challenging TDI’s responses to material failures of the internal control framework
Ensure that the suite of Operational Risk policies appropriately cover the risks faced by TDIRM with no significant gaps
Conduct regular assessments of the risk management function and the risk management system, and implement or monitor the implementation of any needed improvements
Required to execute on assigned TD Insurance ORM initiatives; primary responsibility is to monitor compliance to the TDBG QAQC program, manage 2A testing schedule, execute, challenge and report on results
Ensure that all tasks are prioritized and delivered in accordance with the needs of all stakeholders
Support TDBFG enterprise-wide operational risk strategies and/or corporate risk management requirements by guiding business partners through operational risk management activities
Provide guidance / advice on QAQC program to improve business’ understanding of related risk and emerging trends
Initiate risk analysis related to the QAQC program
Participate in working groups as required, representing TD Insurance, or assisting with the organization of TD Insurance working group meetings as required
Manage relationships as they pertain to initiatives assigned and deal with individuals at all levels of the organization
Assist with communication to key stakeholders, obtaining support and buy-in for new initiatives
Leverage appropriate input/working committee members / subject matter experts from across TDBG
An understanding of the business environment across TD Insurance
Demonstrated ability in project management
Participation in successful implementation of change would be an asset
Experience in Business Analysis or Internal Audit would be an asset

Analyst, Quality Assurance Engineer Resume Examples & Samples

Review business requirements and technical specifications of current software development projects
Support the creation of test estimates and schedules
Convert business requirements and specifications into a QA test strategy and test plans. Create test cases, test data,
Participating in all testing cycles, including functional, regression, integration, performance and automation testing
Execution of test cycles and test cases
Analyze and document test results. Provide regular updates and document defects and other issues in a timely and
Minimum 3 to 5 years’ experience in software quality assurance
Bachelor of Science degree in Computer Science or related program, or the equivalent combination of education and
Self-motivated and able to work independently as well as in a team environment
Shows a systematic, analytical approach to problem solving
Good interpersonal skills and is confident in dealing with value-chain partners and external suppliers
Must be a self-starter with the ability to multi-task Must be able to work comfortably in a very fast paced work
Must have experience writing test plan, scripts and creating use cases
Must have experience testing client/server, Web, Microsoft and Java applications
Must have experience with Waterfall, Agile, ALM methodologies. Experience successfully applying agile/scrum

Senior Analyst, Quality Assurance Resume Examples & Samples

Promote quality within all aspects of development
Apply the appropriate test design based on the technology or application to be tested
Drive testing strategy conversations to help provide the best experience for our customers
Execute functional testing such as functional, exploratory, integration and automated regression
Execute non-functional testing such as browser compatibility, usability and internationalization
Mentor less junior Test Engineers
Continuously make improvements to agile processes, testing practices and methods
Effectively manage individual workload for multiple assignments or projects
Ability to lead large projects, from concept to delivery
Maintain solid level of knowledge in Manheim Digital applications
Demonstrate a passion for learning new processes and techniques
Improve our Test Community by actively participating in Community of Practices
Bachelor's degree in Computer Science or Software Engineering or equivalent work experience
6+ years of testing experience
6+ years of scripting experience (Ruby, Python or JavaScript)
In-cycle experience applying testing techniques, e.g. SCRUM or Kanban
Experience writing SQL queries and strong knowledge of relational database structures
2+ years of UNIX shell command experience
Strong familiarity with SOAP and REST
Proficient in writing scripts to automate your daily repetitive tasks
Possess a solid understanding of web applications and common architecture
Excellent Communication Skills
Strong experience in Session Based Test Management for Exploratory Testing, Context Driven Testing and/or Risk Based Testing
A strong passion for the art of testing
Familiarity with test automation tools, preferably, open-source test tools (ex. Cucumber, FitNesse, and Selenium)
Demonstrated experience in performance and stress testing

Analyst Quality Assurance Resume Examples & Samples

Provide ongoing testing support for Corporate Applications and Back Office Systems
Assist with the creation of automated test scripts
Perform testing to identify, analyze, and document defects, questionable functions, errors, and inconsistencies in: software program functions, outputs, data, and User Interface pages
Provide documented feedback regarding quality assurance test results
Familiarity with sql and the creation of database scripts and query tools
Familiarity with automated test tools desired
Java programming experience desirable
Excellent communication and problem solving skills (written and verbal)
Bachelors or Associate Degree Preferred
Two (2) to Four (4) years related work experience required

Analyst Quality Assurance Resume Examples & Samples

Create and maintain test case and test script documentation for custom software
Demonstrates advanced use of test tools and is instrumental in increasing the use of automated testing on projects
Produce road maps of automation and performance testing script evolution
Generates automated test cases using Selenium
Experience with JUnit and Cucumber desirable
Knowledge of relational databases, SQL queries
Bachelor of Science Degree Preferred
5+ years in software quality assurance
3+ years in full time test automation (Selenium, Cucumber, JUnit)
Experience with Sauce Labs preferred

Analyst Quality Assurance Resume Examples & Samples

Prepare reports of and follow-up on deficiencies
Create and update test scripts
Participate in after business hours production support, making decisions regarding the severity of deficiencies as they relate to the business
Participate in design and risk analysis meetings
Participate in the entire project lifecycle from requirements to implementation followed by production validation
Analyze and interpret business requirements
Prioritize and execute functional and regression testing
Create test cases based on requirements; conduct reviews with development /business team
Analyze testability of requirements
Design and prepare test strategies and approach, with consideration for Revenue Accounting and inter-departmental dependencies
Execute test cases; report defects through defect management tool
Communicate test status, including progress, defects, risks, and potential impacts; raise issues or concerns to appropriate stakeholders
Undergraduate degree in relevant field or equivalent experience/training
At least 2 years’ experience in testing, quality assurance, or related position
Experience creating test plans and scripts
Basic understanding of American Airlines frontline applications and their functionality
Strong understanding of Revenue Accounting processes
Ability to analyze and interpret business requirements
Demonstrate an understanding of Quality management and control, testing techniques, and SDLC methodologies (e.g. Agile)
Sound business knowledge
Outstanding verbal and written communication skills, with ability to effectively interact with all levels within the organization
Flexibility to learn and adapt to changes in procedures and work environment
Motivated team player, who has demonstrated initiative, follow-through, sound business judgment
Ability and willingness to work varied hours

Business Analyst / Quality Assurance Resume Examples & Samples

Work closely with Application Engineers/Developers/Testing Manager to clarify defects and retest to verify defects are fixed
Log and track defects/
Work as part of an Agile team to deliver various modules to production
Provide UAT support; provide production and release support
Draft other documentation as needed
Perform other related tasks as required

Analyst, Quality Assurance Resume Examples & Samples

Be responsible to ensure suppliers provide quality products for Challenger programs, ask for corrective measures when needed and follow-up to ensure required corrective measures were implemented
Participate in various improvement plans on airplanes with different stakeholders such as Operations, Engineering, Quality and Logistics. In addition, you may have to work with different supplier representatives on our site
Improve business processes and solutions to ensure high quality of products is provided by suppliers and participate in First Article Inspection (FAI) exercises with them
Develop positive relationships with internal stakeholders and suppliers
Conduct analysis to produce indicators and presentations for senior management
You have at least five (5) years of working experience in one (or more) of the following functions: Quality or Engineering

Supervision Analyst & Quality Assurance Manager Resume Examples & Samples

Related university degree or experience
Canadian Securities Course (CSC) is preferred
Branch Managers Course, Effective Management Seminar, Mutual Fund License (IFIC), Conduct and Practices Handbook (CPH) are assets
Must be able to be licensed in a Supervisory capacity of Registered Representatives
Must complete Options Licensing and Option Supervisory subsequent to job posting, if not already obtained
Strong understanding of the Regulatory Landscape
Knowledge of Trade Monitoring systems and other investigative tools (e.g., PortfolioAid360 WorldCheck and others)

Analyst, Quality Assurance Resume Examples & Samples

Designs and develops full test plans to test enhancements and fixes in a QA environment prior to promotion into production
Performs back-end testing in the MS SQL environment: data validation using SQL queries, designs and manipulation of test data, validation of stored procedures, jobs and triggers
Works with vendors to ensure they have proper Quality Assurance Environment for us to QA within. Environment must be parallel, or as close to parallel as possible, as the production environment for the application or system being tested
Reviews and assesses requirements to gain full understanding of all deliverables
Identifies test requirements, maps test cases to test requirements
Creates reasonable test estimates based on risk and time to market
Creates test plans; execute and manage all activities in the plan to ensure requirements are met and the solution works as expected
Writes and executes test cases and evaluate results for functional, regression, and automated smoke/regression tests
Ensure test environment is set up with proper software components, including browsers and sufficient data for testing, and is fully functional prior to test cycle
Isolates, replicates, and reports defects; verifies defect fixes
Works in a Software Development Life Cycle (SDLC) testing environment, attends daily scrum meetings, works closely with developers and tests appropriately for the current development phase using SDLC methods
Mediates the flow of change control from the point of configuration or programming completion to the point of promoting to production. Sets up test plans, QA testing based on requirements, works with App Support or App Development, or vendors to ensure issue resolution, maintains and tracks issues in log, coordinates with end users for UAT testing, obtains sign off on testing and attestation to promote to production
Bachelor’s Degree, required
Minimum of two (2) years experience in quality assurance with expertise in Software Development Life Cycle (SDLC) application testing, required. Health Insurance background, preferred
Experience in unit/system, functional, regression, and automated testing
Experience in data validation using SQL queries, stored procedures, jobs and triggers
Experience in test planning, test process management and defect management
Knowledge and understanding of fundamentals of quality processes and practices
Ability to perform and oversee all testing activities to ensure thorough and professional conduct of test activities
Experience with web portal testing, preferred

Senior Analyst, Quality Assurance Resume Examples & Samples

20% - Maintain current process data collection plans and performing the necessary analysis/metrics required per our policies & procedures
20% - Support Engineering related issues and assisting with data collection & analysis on problem solving activities, MRB, corrective action verification, etc
20% - Focus on improving quality control & inspection methods/techniques. This will include analyzing current & proposed gauging systems for data accuracy and reproducibility and using basic statistical techniques to support conclusions
20% - Prepare presentation related materials in support of internal & external meetings and other contractual requirements
20% - Support quality system development & implementation including specific focus on supporting and reviewing Shipping related documentation & records

Business Analyst / Quality Assurance Analyst Resume Examples & Samples

Serve as critical link between business and technology units
Provide hands-on analysis of current processes and identify business needs
Structure ambiguous business problems and recommend concrete solutions using technology and process design
Work with business units to gather and define requirements
Analyze requirements for new and existing processes
Determine feasibility and timeframes for desired processes
Serve as gatekeeper to ensure builds meet all technical, functional and business requirements
Create and review test cases, identify and secure test data, and create and document procedures
Manage platform, code and environment risks by identifying, documenting, and driving mitigation and/or contingency plans
Track and report on QA/UAT progress by verifying timelines, status, dependencies, and roadblocks
Coordinate user training
An opportunity to play a lead role in the development of digital projects end-to-end
An opportunity to collaborate with a high performing team and highly engaged clients
An opportunity to participate in the building of this team and capability at AB
Bachelor’s degree in computer science, engineering, MIS or related field
Three or more years of relevant industry experience and proven track record
Excellent communication skills, including written, verbal and, presentation skills
Detail-oriented, quick-learners who excel in a fast-paced, deadline driven environment
Experience in gathering and defining application requirements for new and existing technology applications in the financial services industry
Experience in creating test plans and executing quality assurance testing
Experience in managing projects is preferred

Analyst, Quality Assurance System Resume Examples & Samples

Perform assigned complaints investigations, including but not limited to Product Failure Analysis and complaint documentation review (DHR, complaints history, products instructions, risk management, etc.) and investigation reports
Prepare weekly and monthly metrics for Quality Management Reviews and Operational Reviews such as trend charts, Pareto Analysis, etc., as required
Quality Problem Resolution by means of Root Cause/Problem Solving Analysis. Implementation of corrective and preventive actions as result of complaint investigations, as required
Support to FDA inspections, ISO Certification and surveillance/customer audits, as required
Interact with PD, QA, Clinical Affairs and Technical Support personnel at Corporate and Division level
Issue or update of manufacturing/quality documents (i.e. Shop Orders, Specifications, Drawings, Inspection Criteria, SOP, etc.), as required
Update of internal Complaint tracking system
Coordinate and conduct Complaint Review Boards
Complete assigned Non-Conformance and/or CAPA investigations, as required
Maintains traceability of items in plant to determine current status or access information required to support management decision making or provide information requested by other personnel　
Communicates with corporate office to attend details related to complaints (e.g. additional info)
Bachelor degree in Science or Engineering
One (1) to Three (3) years of experience in manufacturing environment, within the FDA regulated industry, with exposure to production documentation and Quality Assurance/Regulatory functions or equivalent experience in a similar position
Experience in Medical Devices, preferable
Knowledge of FDA 21CFR 820, ISO-13483:2003, CMDR, MDD (93/42/EEC), TGA, PAL and other National and International regulatory requirements
Experience in working on teams

Business Analyst / Quality Assurance Resume Examples & Samples

Reviews, analyzes, and evaluates business systems and user needs
Develop functional specifications to turn over to the development team
Works with application development teams to participate in solution design to ensure testability of functions and applications
Identifies areas for improving efficiency, shortening of test cycles, and automation of test scripts
Facilitates implementation of automated test scripts
Ensures that requirements are clearly defined and testable
Responsible for the creation and execution of detailed test plans and scripts to verify software functionality and adherence to business requirements
Bachelor’s degree in Information Systems or related discipline
4 years minimum proven experience as a QA Analyst or Business System Analyst
At least 2 years of experience in applying Agile Methodology
Broad understanding of industry standards, principles, theories and concepts involving quality testing
Experience with JIRA, SQL and web-based testing environments
Ability to prioritize and multi-task in a fast paced, changing environment and be detail oriented
Experience with Domain Specific Languages (Gherkin) is highly desired
Experience in implementing Order to Cash and Procure to Pay applications is highly desired

Analyst, Quality Assurance Resume Examples & Samples

Have a good knowledge of engineering requirements and specifications
Be able to conduct internal investigations and identify the potential supply chain risks
Responsible for managing customer snags during the delivery process
Produce different monitoring and performance reports of the “Quality Client stage” allowing decision-making and prioritization
Coordinate the planning of the “Quality Client stage” while respecting the operational requirements
Actively participate in improvement projects (Achieving Excellence System and process improvement)
Responsible for governance and the structure related to the “Quality Client stage”
Prepare and provide the various key performance indicators for the management of the team's activities and deliverables for the “Quality Client stage”
Produce and analyze Customer Support Notification items for all aircraft in the plant
You hold a college degree in aerospace or the equivalent and minimum two (2) years of experience in aerospace
You are bilingual
You are a good communicator, professional and significant knowledge in Quality Procedures and Processes

Analyst, Quality Assurance Resume Examples & Samples

Analyze and audit claims/accounts completed by Revenue Operations team members to identify any inconsistencies
Ensure all claims/accounts completed are consistency and meet quality standards
Perform daily activities of auditing the patient claims/accounts to ensure accurate and maximum reimbursement for patient treatment from insurance carriers
Confer with the management team to identify and resolve any noticeable patters of errors
Submit confidential audit reports to management, to be reviewed and discussed to aid in skill development of the team
Ensure that existing teams in Revenue Operations Center are operational, meeting goals, and answer questions from teams such as Patient Benefits, Fees, Orthodontics, and Pediatrics
Direct and coordinate the training activities directly related to skill development and increasing the quality standards of the team
Develop current state, future state operations and essentials guides
Research and investigate data to ensure proper execution of business practices
Provide feedback to management on issues with work flow, staffing, or any issues observed during research
Communicate trends and suggestions to improve processes to ROC and Field Managers
Report weekly to Sr. Manager of Revenue Operations Projects detailing accomplishments, areas for improvement, performance goals, and effectiveness of existing processes and systems
Coach/mentor less experienced team members, and create environment for knowledge transfer and cross-training
Seek out and identify efficiencies and develop systematic approach for process improvement
Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies
4-6 years of related experience in dental or medical operations
Bachelor’s Degree or higher in Business Management or a related field
Knowledge of QSI software applications

Analyst, Quality Assurance Resume Examples & Samples

Plan, execute audits, prepare reports and follow up on corrective actions
You have a University degree in the following areas will be an asset: Engineering, Finance, Accounting, Economics or Business Administration
You hold 5 years professional experience in consulting or auditing in a manufacturing environment (asset), project management, consulting, development of new product, customer service preferably in a large manufacturing multinational
You have a Professional designation as Auditor and certified AS9100/ISO 9101 from a recognized institution
You are bilingual, English and French. The knowledge of a third language (Chinese or Spanish) would be an asset

Analyst Quality Assurance Resume Examples & Samples

Performs statistically relevant call monitoring and quality scoring of customer interactions and provides trend data as well as structured and timely recommendations, both verbal and written, to the management team. Uses quality monitoring data to compile and track performance at individual, team, site and enterprise levels. Helps to ensure Customer Resource Representatives (CRRs) adhere to Company policies and procedures and meet mandatory conversation element requirements. Uses contact center tools to gather data and analyze trends or patterns affecting quality. Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience. Monitors calls, email contacts, errors and feedback as part of the end to end quality management process. Participates in interdepartmental call calibration sessions and serves as the facilitator identifying the group’s expectations and needs. Prepares and analyzes internal quality reporting for use in staff performance reviews. Immediately acts upon potential employee Company policy violations by identifying the issue and individual to the site management team. Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all contact centers and sites. Acts as a primary CRC contact for issues relating to the QM application and processes. Helps drive innovation and continuous improvement in QM and related business processes. Administers the QM application. Interacts with all levels of contact center management to solve department inefficiencies and other areas of concern. Completes projects and additional duties as assigned by management during times of high volume. Performs other job-related duties as assigned or apparent. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company
Bachelor’s degree. Experience with Calabrio QM 9.4 or later. Minimum of 2 years of QA experience in a contact center environment
Minimum of 1 year of QA experience in a contact center environment. Previous experience with quality management applications (i.e., Calabrio, Nice, InContact, etc.). Proficient in implementing, utilizing and supporting a QM system, as well as application maintenance. Solid understanding of call center terminology
Excellent oral, written and interpersonal communication skills. Ability to utilize learnings to provide recommendations for improvements and influence peers, CRC staff and leaders. Ability to quickly absorb, understand and take actions on the basis of the Company’s operations, customer service and sales functions. Confident personality with the ability to interact at all levels and establish rapport with both internal and external stakeholders. Ability to multi-task and support multiple projects in a fast paced, high-pressure, constantly changing environment. Dedication to providing exceptional customer service. Attention to detail, exceptional listening and analytical skills and objectivity. Proficient in Microsoft Excel and Word

Analyst, Quality Assurance Resume Examples & Samples

Strong knowledge of the credit card and retail industries
Strong understanding of marketing channels and best practices; High proficiency in marketing KPI’s, testing, optimization, and continual improvement
Strong understanding of marketing systems, workflow management, and CRM tools, platforms, and environments
Strong skills in analytical and quantitative approaches, logic, and reasoning
Strong skills in Microsoft Excel (proficient in core capabilities, as well as pivot tables, macros, and analytical functions), PowerPoint, and Word
Strong attention to detail and self-auditing skills
Strong relationship building and verbal and written communication skills
Understanding of operational reporting related to marketing performance across multiple channels
Capability to code SAS and SQL and/or exposure to other CRM analysis tools and techniques, such as Unica, Adobe Campaign, APT, etc
Ability to meet established deadlines and work on multiple projects simultaneously
Ability to effectively identify, approach, and resolve problems
Ability to embrace change; adapt to new tools and processes