IT Quality Assurance Resume Samples

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C Graham

Cornell

Graham

71616 Wehner Drive

New York

+1 (555) 555 9486

71616 Wehner Drive

New York

Phone

p +1 (555) 555 9486

Experience Experience

Boston, MA

IT Quality Assurance Engineer

Boston, MA

Hudson LLC

Boston, MA

IT Quality Assurance Engineer

Writing and executing manual tests for Online Order, Chipotle.com, and internal facing applications
Writing test plans and regression plans for all areas of the system; may also test projects that originate from the IT department
Performing risk analysis and communicating risks associated with code releases
Reporting progress of project testing to project team via standup meetings
Writing and executing automated functional, non-functional, and regression tests
Testing mobile applications
Keeping record of test progress and results using Rally and Microsoft Test Manager

San Francisco, CA

IT Quality Assurance Manager

San Francisco, CA

Schneider Group

San Francisco, CA

IT Quality Assurance Manager

Create, execute, and manage supplier contracts to effectively deliver automation milestones
Participating in process working groups; maintaining personal networks; Acts as a soundboard for IT development processes
Execute DevOps adoption of your automation process (including CI/CD) to ensure testing supports and conforms to an Agile framework
Motivate, coach and manage a team to provide new concepts, ideas and solutions to achieve goals
Perform analysis, draw conclusions and establish corrective actions
Ensure that QA processes conform to IT-PEP and are developed in a way that complies with established methodologies and practices
Completing lessons learned as monthly “Release Retrospectives” for sharing the quality reports and enforcing improvements

present

Philadelphia, PA

IT Quality Assurance Specialist

Philadelphia, PA

Heaney Inc

present

Philadelphia, PA

IT Quality Assurance Specialist

present

Create test plans for smaller projects, and provide test estimates from test plans that have been created
Partner with cross function teams that perform UAT to provide test schedules, test data, and direction for Enterprise Releases and Change Controls
Provide input to and shape UAT management processes in alignment with industry best practices
Provide executive level summaries to management to lift jeopardy items
Responsible for Release production testing, implementation, launch support , issue impact/workaround communication, and warranty support
Other duties as assigned by management
Partnership with IT leads in working through issues/defects and resolution

Education Education

Bachelor’s Degree in Computer Science

Rutgers University

Bachelor’s Degree in Computer Science

Skills Skills

The Job
Qualifications
Hands on experince with HP Quality Center or test director
Hands on experience with any of the defect tracking tools such as bugzilla, Jira
Experience with IVR, contact center, & knowledge management domain
Experience in the Health Care Industry (health care delivery)
Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within software life cycle
SDLC – 4 years
STLC – 3 years
Defect life cycle – 3 years

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15 IT Quality Assurance resume templates

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Manager IT Quality Assurance Resume Examples & Samples

Manage between 1 and 15 direct reports – including approval of timesheets, goals, performing performance reviews, team meetings, one-on-one meetings, and capacity planning
Communicate project status to management and project stakeholders where applicable
Establish world-class QA processes and procedures for both a traditional waterfall software development life cyle (SDLC) and an agile/Scrum SDLC for ensuring that IT products are of the highest possible quality and meet business expectations and requirements
Create test plan templates to be used for all QA efforts and ensure proper storage of these documents for internal and external auditing purposes
Review all test plans and lead test plan review sessions
Utilize established automated testing tool(s) and ensure that they are fully utilized to the extent possible working with the automated testing tool center of excellence
Collaborate with project / program managers to understand planned initiatives and direction; gain a deep understanding of project goals and requirements
Foster a collaborative working relationship with the development, architecture, infrastructure/operations, production support, business points of contact, program / project Management, and design teams
Collaborate with developers to identify and troubleshoot defects
Mentor team and work with resources to achieve their professional objectives and improve upon their areas for development
Continually monitor and model the defect rates of the business analysis and development teams to foster continuous improvement
Identify, propose, and implement opportunities for process, technology, and organizational improvement
Remain current with new technologies, products, best practices
Ensure that SDLC and Sarbanes-Oxley (SOX) processes are followed

IT Quality Assurance Manager Resume Examples & Samples

Minimum of 10 years
Bachelor’s degree in Business Administration, Computer Science or related discipline, or equivalent work experience
Demonstrated experience leading a quality assurance organization responsible for QA of many projects/programs of various sizes, comprising a multi-million dollar portfolio of application initiatives
Ability to identify, analyze and remediate conflicts in consultation with other business and IT managers, presenting recommendations for resolution to both IT and Business Leadership
Ability to manage multiple budgets within agreed targets, providing awareness and remediation when budget targets are threatened
Experience coaching resources on leadership, estimating, testing, script development, and performance volume testing to enable and empower QA teams
Experience developing trusted business relationships with the business, PIO, PIM and Technology leaders
Capability to understand and adopt key global strategies into local initiatives
Experience delivering clear and concise executive-level presentations to advise business and IT leadership of status, risks, and issues while driving consensus on decisions
Strong analytical, conceptual, organization, and communication skills
Ability to deliver results in an environment that demands a consultative approach and solutions that span multiple environments and business areas
Aptitude for assessing complex IT programs and selecting/managing appropriate sourcing strategies to procure needed external project resources, both on-shore and off-shore
Proven track record of effectively managing teams, and demonstration of improving the overall performance of the team
Strong knowledge of statistical methods, quality control principles, software delivery and development processes, quality programs for certification (ISO, CMM), and QA methodologies and tools
Excellent communication (oral, listening, and writing) skills, with an ability to express complex technical concepts in business terms, both informative and persuasive
Strong problem solving, time management, and organizational skills
Ability to interact with all levels of management both inside and outside IT services infrastructure
Excellent customer interaction skills to the Executive IT Management level
Strong process knowledge of Automotive and Manufacturing industries, IT and consulting
Leadership skills that can energize multidiscipline work teams to respond to business needs
Strong management skills, including budget and resource management
10+ years of QA experience, including demonstrated track record in successfully implementing QA process and best practices. Significant experience and knowledge in both process development and process assurance
At least five years of experience in quality management and execution involving manual and automated testing techniques for unit, integrated, system, acceptance, performance, and user testing phases
3 or more years of experience in supervisory role for a Big 5 or equivalent consulting environment
Proven record of developing sales and leading pre-sales activities
10 or more years of experience in gathering requirements, customer management interaction in an IT systems and services delivery environment

IT Quality Assurance Assoc Resume Examples & Samples

1)Write and execute test cases based upon requirements and design specifications
2) Record test results and report defects using team processes and standards
3)Assist in the validation of defect builds as required
4)Report project issues and risks to the project team as they arise
5)Work with the project team to mitigate/resolve issues that impede progress
6)Assist in the recreation and retesting of defects
7)Effectively communicate issues, concerns, progress, etc. to all audiences
1)Bachelor's degree in Computer Science, Software Engineering, Information Technology or equivalent combination of education and experience
2)0-2 years experience in the software quality assurance industry
3)Familiarity with online banking and other e-enabling financial services products/services preferred
4)Solid understanding of basic software testing concepts such as Black Box, White Box, Regression, Negative and Boundary
5)Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and with various browsers
6)Effective time management, problem solving and organizational skills
7)Effective oral and written communication skills with a high attention to detail
8)Ability to work well in a team environment, on multiple projects at once and with a strong focus on client timelines
9)Understanding of multi-tiered architectures, networking and relational databases preferred
10)Effective presentation skills preferred

IT Quality Assurance Senior Resume Examples & Samples

3)Review requirements and design documents for compliance to standards
4)Create test plans and works diligently to ensure projects are ready for QA entry
5)Write and execute test cases based upon requirements and design specifications
4)3+ years experience acting in a QA lead role
6)Familiarity with online banking and other e-enabling financial services products/services preferred
11)Experience creating and managing simple project schedules
12)Excellent time management, problem solving and organizational skills
16)Excellent presentation skills with experience speaking to director level and above

IT Quality Assurance Ld Resume Examples & Samples

2)Create QA estimates, schedules and resulting staff plans for assigned project
3)Review requirements and design documents for compliance to standard
4)Create test plans and works dilligently to ensure projects are ready for QA entry
7)Ensure all builds are properly validated
10)Assist in the recreation and retesting of defects
12)Support project activities post QA through to turnover to production support
14)Identify and implement necessary improvements on assigned projects and across the QA team
15)Mentor matrix team of QA professionals on job functions, career development and performance management
1) Bachelor's degree in Computer Science, Software Engineering, Information Technology or equivalent combination of education and experience
2)10+ years experience in the software quality assurance industry
3)3+ years experience in a professional services organization
4)5+ years experience acting in a QA lead role
5)5+ years experience working with external clients on a regular basis
6)3+ years experience working in various project roles such as project manager, business analyst, developer, network engineer, etc
7)Familiarity with online banking and other e-enabling financial services products/services preferred
8)Expert understanding of basic software testing concepts such as Black Box, White Box, Regression, Negative and Boundary
9)Basic understanding of advanced software testing concepts in areas such as Performance, Capacity, Stress, Exploratory, Automated, V-Model and IV&V
10)High degree of proficiency with the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and with various browsers
11)Basic exposure to MS Project and MS Visio
12)Solid understanding of industry testing tools such as HP Suite, MS Suite and IBM Suite
13)Experience creating and managing basic project schedules
14)Excellent time management, problem solving and organizational skills
15)Excellent oral and written communication skills with a high attention to detail
16)Ability to work well in a team environment, on multiple projects at once and with a strong focus on client timelines
17)Understanding of multi-tiered architectures, networking and relational databases
18)Excellent presentation skills with experience speaking to director level and above
19)Ability to accurately gather, analyze and interpret data, identify and define problems, and make recommendations for resolution
20)Ability to work effectively with strong personalities and build coalitions to move projects past difficult obstacles
21)Possess a strong degree of persaverence, self-confidence and determination when confronted with difficult situations
22)Ability to easily and quickly identify root causes of complex problems
23)Willingness to lead in challenging situations where there may not be a clearly identified leader

IT Quality Assurance Ld Resume Examples & Samples

Bachelor's degree in Computer Science, Information Systems or equivalent work or practical experience
Masters degree is a plus
6+ years of hands on experience in software testing including Test plan writing, Test Case writing, Test execution and Test reporting
4+ years' experience in mobile banking or equivalent industry experience
1+ year in leading personal development
Advanced understanding of Testing Techniques and there application
Experienced in the day-to-day practicalities of Software Development Lifecycles such as Scrum, Waterfall or the Rational Unified Process
Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Visio)

IT Quality Assurance Assoc Resume Examples & Samples

High level knowledge of Microsoft and web technologies
Understanding of mobile technology and devices
A critical eye and exceptional attention to detail
Understanding of Microsoft Office applications (Word, Excel, PowerPoint, Visio)

IT Quality Assurance Senior Resume Examples & Samples

4+ years of hands on experience in software testing including Test plan writing, Test Case writing, Test execution and Test reporting
Working towards advanced standards certification e.g. ISTQB
Tertiary qualification in Information Technology or Computer Sciences
Solid defect tracking and management experience
Ability to provide feedback based on previous experience into the continuous improvement of the testing process

IT Quality Assurance Spec Resume Examples & Samples

Under direct supervision, assists in the creation, preparation, and implementation of systems quality assurance reviews and the development and execution of test plans and test scripts
Implement and support the test process, policies, procedures and best practices
Analyze functional requirements to determine the software application testing requirements
Identify, analyze, manage and document all defects, programming errors (software bugs) and operational characteristics that are inconsistent with stated requirements and design specifications
Interacts with users to share information and clarify instructions
Creates moderately complex test plans using templates and guidelines
Works with more experienced analysts to assist in test strategy development
Creates basic test cases and test scripts
Performs moderately to complex test data conditioning, regression testing and validation
Review aspects/areas for improvement within your own duties/responsibilities, and make recommendations to your manager for your own or team improvements
Logs, tracks, and verifies resolution of software and specification defects
Responsible for overseeing and document all phases of the Systems QA process
3-5 years experience with Quality Assurance processes and testing methodologies
Performance & Security Test Area
Performs test automation utilizing testing tools such as HP Quality Center / Application Lifecycle Management, HP Quick Test Professional, HP Load Runner, HP Service Test, etc
White Box Test Area
Performs white box, grey box testing of applications and products for projects
Test Tools Area
Performs set up, installation, upgrade and administration of testing tools such as HP Quality Center / Application Lifecycle Management, HP Quick Test Professional, HP Load Runner, HP Service Test, etc
Test Process Area

IT Quality Assurance Manager Resume Examples & Samples

2Job Details
Function: GCC India – Center of Excellence Business Services – Business Excellence
Position: IT Quality Assurance Manager
Career Stage : >8 year Experience of leading IS/IT Enterprise organizations in relevant field
Location: India (Bangalore)
Interfaces: Applicable internal IT colleagues, Ericsson Business Key Stakeholders outside own organization
Reporting Manager: Manager of COE Business Support – Business Excellence team
24X7 Shift Working : No
3Role Definition
4Responsibility
Establish KPI’s and Metrics to measure quality aspects
Determine, document and implement performance qualifications
Perform analysis, draw conclusions and establish corrective actions
Develop Quality assurance plans and quality documentations
Liaise with relevant stakeholder, Solutions owners, implementation team, vendors and operations teams
Completing lessons learned as monthly “Release Retrospectives” for sharing the quality reports and enforcing improvements
From retrospective meetings, preparing and completing action plans; implementing needed processes change
Participating in process working groups; maintaining personal networks; Acts as a soundboard for IT development processes
5 Authority
6Candidate Prerequisites
6-10 years’ experience and excellent knowledge of IT Development and Implementation
2-3 years’ experience of IT process development and implementation using ITIL
Degree in related field like
Computer Science, IT,Telecom, Electrical Engineering or similar
Technical Certification in IT related technologies

IT Quality Assurance Student Worker Resume Examples & Samples

Understanding of software testing including Test Case writing, Test Execution and Test reporting
Understanding of the mobile banking or other equivalent field
Understanding of Testing Techniques and there application
Understanding of one or more software testing lifecycles, in either agile or Waterfall environments
Understanding of the IT Test Environment and what is required to set them up, including the data requirements for specific projects

IT Quality Assurance Senior Resume Examples & Samples

Bachelors degree in Computer Science or related career
Good troubleshooting skills & communication skills
Experienced in writing stored procedures within Microsoft SQL Server
Familiar with Web Application testing tools like Fiddler, HTTPWatch
Knowledge in test automation
Reporting and tracking of identified defects
Troubleshooting web application issues
Testing of online banking application functionality, manually and automated
Other testing activities as assigned by the business unit

IT Quality Assurance Assoc Resume Examples & Samples

Understand product functionality
Working closely with Business Unit in day-to-day testing activities
Working with external clients to grasp better understanding of the component behavior
Create mock data to test the application on disconnected environments
Provides QA status reports and updates development tracker tools in accordance with directions from the Fiserv Technical Lead and or Project Manager for the engagement
Provides troubleshooting and defect fix assistance to the implementation team as the client completes formal Customer acceptance testing of the Software
From 0 to 2 year of experience that includes exposure to full SDLC in a web development/QA environment
Good Testing skills
Experience in conducting testing activities
Experience in developing test cases
Good English communication skills- verbal and written
Familiar with TFS
Familiar with Web Application testing tools

Manager IT Quality Assurance Resume Examples & Samples

Driving the quality assurance process, integration/build process, and configuration management process for ADM deliverables, including helping to define priorities and establish timelines
Defining and tracking quality metrics across teams of internal and external resources
Managing a team of on- and off-shore resources for software integration and testing for all applications and deliverables of the ADM organization
Reviewing test strategies for work efforts of varying size and scope and providing feedback and best practice refinement
Working within the ADM and Business Relationship Management (BRM) teams to resolve issues related to product requirements, software release dates, QA resources, and software quality
Defining, implementing and/or leading process improvements that will expand overall efficiency and software quality
Developing budgets and forecasts at both a department and program/project level
Ensure creation of Test cases and Defects Trend analysis; Unit, System, Regression & Performance tests
Identify and define testing frameworks and test methodologies
7+ years' experience
Proven experience in implementing and maintaining software quality assurance processes, metrics and measurements, highly-productive QA team
Sound understanding of CI/CD build and deployment toolchains
Knowledge of and experience in ALM and software development process and techniques (e.g. Agile/Scrum, unit/integration/system testing)
Experience in the field of Test Automation and defect tracking tools
Experience in working within a Secure Software Development Life Cycle (SSDLC)
Experience in managing remote/off-shore teams in a managed-service capacity
Working knowledge of AppDynamics, AppVance, Selenium, HP Quality Center, Quick Test Professional, & LoadRunner are preferred

It-quality Assurance Manager Resume Examples & Samples

Expert in QA Metrics, should have institutionalised the same in previous assignments
Should be a Subject Matter Expert in ALM – Test Management tool, having very good capability to build and use ALM Dashboards
Minimum 10+ years of experience in applicable QA and testing role required
Excellent oral & written communication skills, including strong work ethics. Able to read and interpret complex written information
Hands on technical experience with Automation tools (QTP/UFT/Selenium), JIRA, ALM etc

IT Quality Assurance Ld Resume Examples & Samples

4-7 years' experience in fast-paced software industry with an in-depth understanding of QA methodologies associated with Agile/Scrum
Experience working with .NET Web based applications and solid understanding of web application and architecture
Experience with agile methodologies: MSVS/TFS/MTM, ASP.NET, SQL, XML
Agile/SCRUM
Review acceptance criteria and ensure testability
Develop test cases based on acceptance criteria and SQL scripts to validate data integrity requirements
Perform test case execution, defect reporting and resolution and testing/validation of newly/previously released systems
Define test parameters, interpret test results and analyze test trends
Investigate and analyze unique or customer-related issues relating to test failures, and fill test gaps accordingly
Must be team-focused with collaborative team skills (CI, iterative development, etc.) and a strong desire to learn

IT Quality Assurance Specialist Resume Examples & Samples

Core member of assigned business EPICs to assess impacts to supported POS and B2B applications and play major role in determining scope of requirements and user stories within each release
Writing and executing test plans, scripts, documentation of test procedures, issues, and procure all needed test data for assigned projects
Partner with cross function teams that perform UAT to provide test schedules, test data, and direction for Enterprise Releases and Change Controls
Partner with IT leads to work through issues/defects and drive resolution
Partner with POS System Performance and Design team on missed or changed requirements
Maintain communication with management, testers, IT and Stakeholders on project status
Provide executive level summaries to management to lift jeopardy items
Facilitate calls and demos to stakeholders to review projects and functionality prior to testing
Responsible for overall product delivery and approval/sign off
Responsible for Release production testing, implementation, launch support , issue impact/workaround communication, and warranty support
Provide input to and shape UAT processes in alignment with industry best practices
Responsible for providing analysis and metrics for projects and overall release on an ongoing basis
Ability to multi-task and prioritize between multiple releases, applications, install activities, and tasks for upcoming releases
Perform site visits to gain understanding of how end users utilize supported applications
Flexibility to work evenings and weekends to support testing efforts and meet deadlines is required
BS or BA Ddegree preferred or equivalent experience
2-3 years related experience in testing/project management/operations
2-3 years Wireless/Channel experience
User Experience Design experience preferred
Thorough understanding of VZW programs, products, policies and procedures
Superior technical expertise
Superior verbal and written communicator
Ability to conduct meetings, evaluate issues, provide solutions and drive aggressive timelines
Experience with Internet Technologies and protocols
Strong interpersonal skills, including the ability to give and follow direction
Thorough understanding of SQA methodologies, SDLC, and Agile
Experience with behavior-driven testing approach and tools
Strong analytical, investigative and organizational skills
Good time management skills with proven ability to meet deadlines
Ability to work independently and demonstrate initiative, make sound business decisions
Ability to effectively communicate with all levels of the business in written and oral communications
Strong proficiency using MS Office Suite (e.g. - Excel, Access, Word, Outlook, PowerPoint)
Functional knowledge of VZW systems in Retail store operations, Telesales, Indirect and B2B required (e.g., POS (Omni), BQT, SMBC, Billing (ACSS/Info Desk), Info Manager, Clarity, Quality Center, JIRA)

IT Quality Assurance Manager Resume Examples & Samples

Accountability for developing an experience testing strategy (Cross Channel experience) and moving through the project lifecycle. Strategy may include design and execution of Experience Lab Testing, Customer/User Surveys, research of best practices or best-in-class technology, field studies, focus groups, data analysis
Usability research & testing analysis will utilize both qualitative and quantitative tools and research methods to provide actionable recommendations, taking into consideration functional requirements and experience flow
Collaborating with Project/Epic leads and Business stakeholders on final recommendations presented in a comprehensive results document
Piloting the program by leading these initial validation efforts, and make changes as needed, resulting in a sustainable program that will improve overall customer/user experience for all Tier 1 launches
Communicating and presenting testing strategy or results to the Business or internal leadership team
BA/BS or MA/MS in Marketing, Computer Science, Psychology, Behavioral Science or closely related discipline. Degree in Human Factors or HCI is a plus
5 or more years experience managing large cross-functional or large scale initiatives
Certified Project Management Professional & CUA/CXA Certification (a plus)
Well established background with experience supporting large scale initiatives
Ability to lead and coordinate cross- functional project (some remote) teams
Must be able to demonstrate quick and decisive decision making skills
Broad understanding of business environment and priority
Demonstrates ability working with all leadership levels to influence organizational direction and departmental initiatives
Creative thinker, detail-oriented with the ability to multi-task
Self-starter who is comfortable with minimal day-to-day guidance and independently managing deadlines
Exhibit strong problem solving, analytical, and critical thinking skills with the ability to make sound recommendations and decisions based on data and prior experience
Experience with usability and research tools, a plus

IT Quality Assurance Specialist Resume Examples & Samples

Conduct tests, test analysis and reporting of results
Provide analysis of data from multiple sources (both quantitative and qualitative)
Transfer results into actionable insights/recommendation
Track and measure impacts of tests to business goals
Assist in the planning and facilitation of focus groups, remote and one-on-one usability sessions to obtain user preferences and feedback d feedback
Understand accessibility requirements for meeting WCAG 2.0 AA standards
Experience with UX
Experience of reporting tools/reports testing
Creative thinker with strong people interaction and facilitation skills
Understanding of accessibility requirements for meeting WCAG 2.0 AA standards
Detail-oriented, with the ability to multi-task
Ability to quickly learn and adapt in a fast-paced, highly interactive environment
Proficient in Microsoft Word, Power Point, Excel, and Outlook
Retail experience is a plus

IT Quality Assurance Manager Resume Examples & Samples

Lead and drive multiple complex projects, deliver flawless releases and improve production quality
Transform the team to automated, not test touching, agile, DevOps organization by being the change agent
Lead and drive strategic projects to implement new tools and processes and deliver business objectives
Understand and anticipate potential customer billing experience issues and prevent these types of issues
Motivate, coach and manage a team to provide new concepts, ideas and solutions to achieve goals
Allocate and redeploy resources to execute priorities and resolve challenges

IT Quality Assurance Engineer Resume Examples & Samples

Implement and develop automated test
Design and create test scripts using appropriate language to address areas such as database impacts, software scenarios, regression testing, negative testing, or other areas as needed
Plan test schedules and strategies while working with project team to meat delivery dates
Or-
Previous First Citizens Bank IT experience
Bachelor’s degree or higher in computer science
Banking or financial services industry experience

IT Quality Assurance Specialist Resume Examples & Samples

BA/BS or MA/MS in Marketing, Computer Science, Psychology, Behavioral Science or closely related discipline
Retail or customer facing experience (A Bonus)
Creative Thinker
Detailed-Oriented with the ability to prioritize
Ability to quickly learn and adapt in a fast-paced and highly interactive environment
Knowledge of Microsoft Word, Powerpoint and Excel

Senior IT Quality Assurance Expert Resume Examples & Samples

Set test strategies specific to SAP, e-commerce and CRM projects being inline with the IT QA process
Test interfaces between SAP and other systems
Identify the master data to be tested working with Business Owners and IT tower leads
Work with business and development teams to understand project/program goals, objective and requirements. Must be a key contributor in terms of setting test strategies
Work with third party test partners for the development and execution of test plans and monitoring and reporting on test execution
Maintain a test repository for the respective division assigned
Develop manual and automation test scripts for assigned projects and Specific SAP modules such as OTC, PTP and FICO
Report QA Status and metrics for each projects assigned
Analyzing functional specifications for completeness & testability
Analyzing test output, identifying discrepancies and clearly documenting defects
Develop test scripts using HP ALM tool
Develop and maintain UFT automation test scripts
Conduct Quality Audits for both application and infrastructure projects that primarily originate from Europe and Asia
Ensure Documents audited are per the procedures laid out and are SOX compliant
Work with the project managers to address the findings from the Audit

IT Quality Assurance Specialist Resume Examples & Samples

Creates tests that model business scenarios to validate that the system functions as intended and to expose risks related to unintended consequences. Creates test cases to demonstrate clarity and testability of requirements
Assesses the need for automation and creates automation tests, fixtures and harnesses
Captures test activity information during execution
Discovers and reports defects
Collaborates with the design and development team via scheduled Scrum activities and impromptu discussions
Strong interpersonal and communication skills with the ability to interact effectively with others at all levels. Experience working directly with developers and product management teams
Strong technical aptitude and proven analytical skills required. Demonstrates the ability to understand technical requirements, concepts and procedures. Ability to perform advanced troubleshooting and problem solving
Proven application of industry-standards, methodology, and terminology relating to application testing
Experience with build and test technologies and ability to quickly assimilate new technologies. Examples include: Maven, JUnit, Arquillian, Selenium, HP Unified Functional Testing and HP Load Runner
Experience with software development technologies and ability to quickly assimilate new technologies. Examples include: Java, Javascript, HTML, JSON, XML, SQL/JDBC, REST, SOAP
Experience working with Atlassian tools (e.g., Bamboo, Confluence, Crucible, JIRA, etc.)
Experience with Agile Software Development Life Cycle (SDLC) process
Experience managing test scripts/code within software configuration management systems. Examples include: Subversion, Git
Familiarity with build automation using one or more of the following: Maven/Bamboo/Jenkins

Manager IT, Quality Assurance Resume Examples & Samples

Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT. Develops protocols to support established standards. Oversees team(s) assigned to projects and may manage implementations. Ensures resources are accurately allocated in line with tactical plans and appropriately accounted for at all times
Performs as subject matter advisor and may serve as point of escalation and become actively involved, as required, to meet schedules and resolve problems highly complex in nature. Manages issues proactively, including timely resolution and the identification of remediation opportunities. Identifies and resolve systemic issues to prevent them from repeating
Ensures delivery against agreed upon SLAs and overall service delivery of operational activities. Understands short and long-term goals and objectives and recommend technical solutions and services. Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
Develops and proposes options with pros/cons and risk, and works with stakeholders to finalize the best solution that meets business needs
Establishes credibility with partners while managing expectations. Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms
May develop budget for functional area. Manages budget to plan. May be accountable for area budget and delivering against business goals/objectives
Participates in and contributes to the development of technical/business approaches and/or the recommendation of current system enhancements
Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements
Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes
Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. May develop partnerships (and relationships) with internal and external stakeholders to meet business needs
Allocates available resources to meet operating objectives. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace
Bachelor's Degree and at least 5 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics OR a High School Diploma/GED and at least 8 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics
Experience establishing and maintaining relationships with individuals at all levels of the organization
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
Bachelor's Degree in IT, IS, Mathematics
Experience in using Test Automation Tools (UFT, Selenium, HP Loadrunner/Performance Center) and Open source tools
Managing test automation teams
Experience in building automation and Performance Engineering capabilities within the team
Experience working in Retail domain
Champion of quality and ensure the quality disciple is implemented across the portfolio of applications
Ability to build and apply quality engineering principles across the portfolio of applications

Manager of IT Quality Assurance Resume Examples & Samples

Manage a multi-national team working concurrently on several projects, each with specific delivery targets that may differ from project to project
Ensure consistent processes are followed to plan, document, evaluate and track test results to ensure system applications are free from defects
Perform reviews of automation code
Serve as proactive voice of QA in discussions with development, business analysis, systems analysis, and user acceptance testing
3+ years of combined QA and performance team management
Experience with automated testing and scripting
Familiarity with Unified Communications experience
Experience having built out QA team
Candidate should be a solid communicator, able to address all audiences from executives to line level employees
Looking for an enthusiastic leader who is meticulous in his/her approach to QA practices

IT Quality Assurance Specialist Resume Examples & Samples

Must have strong experience testing with IOS and Android OS
Strong Decision-making and leadership abilities
Ability to write clear, concise reports and strong ability to orally communicate effectively
Experience at working both independently and in a team-oriented, collaborative environment is essential
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

IT Quality Assurance Specialist Resume Examples & Samples

Receive and analyze business analysis documents to gather requirements necessary to create test scripts that mimic current business practices
Provide feedback detailing current processes that suffice the need, if available, or recommend alternate system modifications where applicable
Create test plans for smaller projects, and provide test estimates from test plans that have been created
Able to maintain the highest level of quality assurance best practices using QAI Standards, and the company’s Software Development Life Cycle
Review detailed documents prepared by programmers and recommend approval and/or changes
Maintain, update, and execute unit testing scripts and scenarios to ensure that individual software modifications function as expected
Identify, measure severity, and document deficiencies in software functionality, and accurately report deficiencies to programming agencies
Assist in User Acceptance Testing when necessary, and recommend certification of software changes for use by location users in the field once the software meets the business requirements
Assist in demonstrating software changes to business owners prior to software deployment into Production
Able to use QA tools to perform work related activities
Minimum Educational Requirements: Bachelor’s degree in Computer Science or a business related field or Associate’s degree with two or more years of job specific experience. Work experience may be substituted for educational requirements
Special skills required— Excellent verbal and written skills. Able to communicate effectively with technical and non-technical audiences in written and non-written formats. Able to organize and document task lists. Must be able to work with little supervision and in significant time constraints
Special Knowledge Required. Experience with testing management software desired. Working knowledge of change management methodology desired
Minimum Experience Requirements: 2 years experience with Microsoft applications (Word, Excel) required. A working knowledge of the Trend ERP system is required. Experience in software and data integrity testing is desired

IT Quality Assurance & Testing Specialist Resume Examples & Samples

Define and implement IT quality assurance practices and testing procedures based on latest agile best practices
Test, evaluate, and validate IT initiatives and identify issues in software or services
Define and execute a Test Plan, including: creating and executing effective test cases based on user acceptance criteria
Write positive and negative smoke and regression test scripts to test product functionality and integration with dependencies
Experience testing various solution, such as: Cloud-based applications, user interfaces, APIs, web services and/or web applications
Analyze discrepancies in service or performance and make recommendations for product or service updates

Director, IT Quality & Assurance Resume Examples & Samples

Responsible for defining the Quality and Assurance framework including delivery, solution and quality assurance processes and tools
Strong test management skills – ideally in CRM / Big Data / Digital Technology
B.S. degree in Computer Science, Information Technology or other technical discipline

IT Quality Assurance Engineer Resume Examples & Samples

Writing and executing manual tests for Online Order, Chipotle.com, and internal facing applications
Writing and executing automated functional, non-functional, and regression tests
Collaborating with Scrum Team to ensure requirements are clearly documented and understood
Researching and developing an understanding of the requirements for features being tested
Creating test plans and test cases for assigned modules; building test scenarios with help from team as needed
Writing test plans and regression plans for all areas of the system; may also test projects that originate from the IT department
Investigating and resolving technical issues in the testing process, such as identifying data issues through SQL queries and communicating issues with various departments
Performing risk analysis and communicating risks associated with code releases
Performing database verification by executing SQL queries to ensure requirements are being met
Keeping record of test progress and results using Rally and Microsoft Test Manager
Reporting progress of project testing to project team via standup meetings
Testing mobile applications
Have general functional testing skills and understanding of the SQE process
Be familiar with automated testing using Selenium Web Driver, NUnit, Visual Studio, Fiddler, AngularJS, NodeJS, and Jasmine, including scripting using a framework, executing and debugging scripts
Preferably have knowledge of Selenium Servers, other scripting languages such as C#, Microsoft Release Manager, and Continuous Integration
Be able to accurately estimate task durations and meet schedules in an Agile software development environment
Possess knowledge of web functionality and HTML
Have experience working with an Agile development team
Possess a thorough understanding of the software development lifecycle
Be flexible and able to adapt to any given situation
Have a customer-focused attitude, with excellent written and verbal communication and interpersonal skills
Be detail-oriented with excellent organizational and time management skills
Have the ability to investigate and analyze information and draw conclusions
Make timely and sound decisions
Be able to multi-task in an effective manner and work successfully in a fast-paced environment
Work well in either a team setting or independently, producing required results without close supervision
Have the ability to work well under pressure and in high-stress situations
Be self-motivated, requiring limited supervision or direction
Manage information and data in a confidential and professional manner
Have a B.A./B.S. in MIS or Computer Science, or an equivalent in education and experience
Possess three (3) to five (5) years of application testing experience, plus two (2) to three (3) years of end-user web experience

Manager IT Quality Assurance Resume Examples & Samples

Work with iOS, Android App, Platform, hardware and firmware development teams to test our products and applications
Come to fully understand the use cases of all of our products and use cases
Troubleshoot issues down to the root cause and provide detailed bug reports
Record all test results for and provide a high level summary of areas tested
Understand the testing intricacies of web and mobile products
Be able to work in a fast paced environment and find the right balance between delivering quality products and aggressive release cycles
Be able to provide the utmost detail around each bug (detailed steps to reproduce, screenshots, accurate prioritization, etc.)
Working knowledge of JIRA, Zephyr and Test Complete is a plus

IT Quality Assurance Specialist Resume Examples & Samples

Graduation from an accredited high school or possession of a high school equivalency certificate and one additional year of experience designing, developing, implementing and maintaining applications systems and programs using generally accepted computer programming language may be substituted for the required education
Experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages may be substituted for high school education on a year-for-year basis
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Information Technology Management classifications or Information Technology Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education

IT Quality Assurance Internship Resume Examples & Samples

Understand and implement the testing approach, strategy and plan defined by the lead
Write and execute detailed and through manual test cases
Create and maintain traceability matrix and track test coverage
Log results; and report, track and retest defects
Collaborate with product owner, BA, Developers as needed throughout testing lifecycle
Represent QA team in project status / planning / sprint planning / standup meetings to discuss testing, ask questions, seek issue resolutions and provide QA status
Automate test cases using already implemented automation framework
Continue self study, reading, proof of concept exercises to have knowledge of new tools and industry leading practices
Must be available 12 - 20 hours each week for a 12 week engagement
All of the work to be performed in the office
Be a full-time undergraduate/graduate student in good academic standing
Pursuing a degree in MIS, information technology, computer science or another technical or related field
Must maintain good (digital) citizenship
Must have strong communication skills
Must uphold, enforce, and abide by all company policies
Attention to detail. Excellent communication and presentation skills. Inquisitive and curious nature. Team player. Can-do attitude. Self driven. Must take initiative. Adopt learn-teach-learn approach
Preference given to students with working knowledge of a programming and scripting language (C#, Java, Javascript, VBScript, Python), Microsoft Word, Visio, Excel, and web design (HTML or similar)
Knowledge of basic QA concepts is a plus

Manager, IT Quality Assurance Resume Examples & Samples

Conducts activities that ensure applications, system products and projects meet quality assurance standards
Ensures adherence to organizational policies, guidelines and processes; coaches test managers and project teams on test approaches and techniques; communicating expectations; planning, monitoring, appraising, and reviewing deliverables
Enhances department and organization reputation by taking ownership for new and different requests; exploring opportunities to add value to NT Quality
Oversee engagement and strategy of Performance and Automation Teams where applicable
Develop testing strategies and standards for Northern Trust
Oversight and accountability for multiple processes/projects and management from key quality metrics and providing predictive analytics
Operates independently; has in-depth knowledge of business unit / function
As subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level
Carries out activities that are large in scope, cross-functional and technically complex
Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities
Conducts preliminary analysis and establishes planning guidelines and strategies
Responsible for direct interaction with different committees and management
Strategic in developing, implementing and administering programs within functional areas
Excellent oral and written communication skills are required
Highly flexible and adaptable to change
Technical skills / systems knowledge (e.g. HP ALM, UFT, Jira, Unix Shell
Methodology knowledge and impact on testing activities (e.g. Agile,
5 years of related work experience
Bachelor degree in Computer Science or a related discipline and diverse experience in multiple areas of technology, including a leadership position, or an equivalent combination of education and work experience is required

IT Quality Assurance Engineer Resume Examples & Samples

Responsible for performing any aspect of Quality Assurance including Software Quality Assurance, QA program Implementation, Testing, Verification, and Validation
Test and evaluate the Petersons.com website and related properties for bugs, functionality, and ease of use using both manual and automated testing techniques
Develop, maintain and execute test plans, including developing test scripts, test procedures and testing schedule
Execute regression tests, functional tests, and data tests
Identify, investigate, and document defects within established process and tracking systems
Collaborate with Product Management and Developers as needed to isolate root cause of defects
Participate and report statuses in all test-related project team meetings
Review, analyze, and evaluate business systems and user needs
Create and update system documentation
Research and document requirements, evaluate scenarios, and execute changes needed to respond to requirements
2 + years’ experience testing web-based applications. Experience with Selenium preferred
Quick learner with strong listening and negotiation skills
Good analytical/troubleshooting skills and astute attention to detail
Team player and self-motivated, capable of producing high-quality work with minimal hands-on supervision
Ability to handle multiple projects with changing priorities and meet concurrent deadlines

IT Quality Assurance Engineer Resume Examples & Samples

Within an Agile framework, collaborate with other team members to deliver compelling, high quality solutions via iterative sprint commitments
Uphold existing quality assurance and test standards and processes and be a champion in driving further improvement
Design and develop test plans and test cases based on acceptance criteria and technical specifications that result in effective identification of software defects
Provide work estimates for testing user stories
Execute test cases both automated and manual
Identify and raise risks as early as possible in the system development life cycle
Communicate and present test cases to team members
Work with other testers to complete testing within assigned deadlines
Identify, diagnose, and enter defects into the defect tracking system
Effectively communicate the nature of a software/hardware problem and the associated steps to reproduce the defect
Work closely with developers to resolve, and verify fixes when implemented
Build regression and acceptance test scenarios working closely with QA Lead and Product Owners
Design, create and execute effective automation tests as needed
Innovate tools and processes to enable the team to test more effectively
Configures desktop computer software and firmware as required for testing
Test a wide variety of technology for application and device management on platforms
Ability to apply basic configuration changes to testing environment
Readily learn new technologies and processes to complete test cases as needed
Bachelor’s degree in Computer Science, Information Systems or equivalent degree
High level of attention to detail, creative problem solving, and capacity to work on a team
Self-motivated with strong work ethic and a desire to continuously learn and improve
Experience in Agile development practices
Experience with exploratory testing

Director of IT Quality Assurance Resume Examples & Samples

Build a high performing team of software quality assurance associates, managers, and vendor partners
Optimize Software Quality Assurance resourcing strategy, achieving 10% productivity improvement across all tier one applications, using the right mix of quality engineering and manual testing
Advise partners on how to improve their overall quality in technology delivery
Superior interpersonal skills, able to gain support for initiatives through influence and use of business rationale
Experience mentoring junior leaders
Undergraduate degree in applicable area of expertise
Willing to manage multi-site, virtual and matrixed teams
Experience understanding complex technical issues and explaining them to key stakeholders
2+ years of experience working on Digital Consumer Products
B2C software delivery experience
Experience creating and implementing plans to achieve strategic objectives, including shifting from quality assurance to quality engineering, A/B testing, agile delivery, integrated test strategies, integrated test data, and environment coordination
Experience obtaining results in a globally-matrixed environment
Demonstrated understanding of corporate financial disciplines - budgeting, reporting and P&L
Experience in the health insurance industry or other highly regulated industry

Director of IT Quality Assurance Resume Examples & Samples

Build and maintain a high performing team through coaching/mentoring
Identify and assess high priority applications from the portfolio, that require QA/testing efforts
Plan, monitor and manage all QA/testing activities throughout the lifecycle of the projects within the portfolio
Apply specific testing methodology related to projects like ASAP, Waterfall, Agile etc
Manage the overall quality strategy for respective business service through the use of quality assurance best practices, methodologies, and metrics
Ensure QA participation in all phases of the project life cycle e.g. project and test planning, test execution, requirements review/analysis, and test reporting and assessment
Responsible for managing relationships with business services, product lines and service providers
Manage planning & execution of product test efforts, meeting project deadlines
Manage testing of various applications using different technology like SAP, eCommerce, OMS, POS, Distributed systems etc
Identify and mitigate project and/or test risks with escalation/delegation of issues to appropriate members of the project team
Oversight and guidance for the creation, review, approval, and execution of detailed system test specifications
Ensure success of UAT by coaching QA team to work with the business to plan the UAT approach, schedules, assignments, testing, defect triage meetings, etc
Maintain the offshore model to be cost effective for BJs
Manage the Performance test team to be efficient in simulating production load and stress on our systems
Manage the Automation team, identify applications that are suited for automation and introduce automation concepts/tools to bring high efficiency in reusable tests and saving time/costs
Expand test coverage through constant monitoring of regression test suite
Provide leadership to introduce innovative approaches of testing
Assess readiness and deviation of product/ project performance based upon test results and product specifications
Drive the resolution and communication of cross-application organization quality issues
Implement Quality metrics and tracking mechanisms
Conduct trend and root cause analysis and determine risk mitigation strategies
Create and train others on process improvement initiatives and QA methodologies
Actively participate in process improvement initiatives by providing feedback on deployed process, helping with the piloting and training of software quality control methodologies
Establish/maintain successful relationships with vendor counterpart to strategize testing approaches, and staff QA resources in a flex model suitable to BJs
Complete test management and oversight for outsourced testing programs/projects

Enterprise Integration & IT Quality Assurance Resume Examples & Samples

Assure the reliability and consistency of production by checking processes and final output
Appraise customers’ requirements and make sure they are satisfied
Report all malfunctions to production executives to ensure immediate action
Facilitate proactive solutions by collecting and analyzing quality data
Review current standards and policies
Keep records of quality reports, statistical reviews and relevant documentation
Ensure all legal standards are met
Actively and consistently supports all efforts to simplify and enhance the customer experience
Translates business strategy, product strategy and direction, and IT strategy into IT initiatives
Integrates existing and planned initiatives into a cohesive and collaborative approach leveraging service delivery teams
Contributes to solution design among IT delivery teams incorporating cross-disciplinary functions and teams
Works with the business to identify business process improvement opportunities and system solutions
Supports the business through development of scope documentation, project charters and change requests as appropriate
Works with the business client to prepare business cases, TCO analyses, and project approval documents as needed
Helps assess TCO, efficiency and technical viability of proposed solutions
Provides communication to the business client regarding status of project definition and approval
Supports EPMO in determining staffing necessary to implement approved initiatives
Facilitates gathering and documentation of functional requirements
Implements design of supporting business processes
Assists with resolution of cross-departmental, business integration issues
Collaborates with project teams/Project Managers and others to ensure all requirements and services
Appropriately address the defined business processes and support all components of the functional business; assists Project Managers in development of project plans
Supports and follows tools and templates necessary to support EIO functions
Proven experience as a quality assurance manager or relevant role
Thorough knowledge of methodologies of quality assurance and standards
Excellent numerical skills and understanding of data analysis/statistical methods
Good knowledge of MS Office and databases
Outstanding communication skills
Great attention to detail and a results driven approach
Reliable and Trustworthy
BSc/BA in business administration or relevant field
Certification of quality control is a strong advantage (ISO 9000 etc.)
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Advanced understanding of core business processes and existing system capabilities
Advanced ability to communicate with senior levels of management
In-depth knowledge of business analysis and consulting skills
Advanced ability to focus on the customer experience
Advanced ability to develop effective partnerships across the organization
Advanced ability to operate with a sense of urgency and commitment
Advanced ability to think strategically, build trust, and provide direction
In-depth knowledge of the organization’s structure
Champions integrity, respect, accountability, teamwork, and leadership
8-10 years IT/Business Process Analysis/Project Management experience
1-2 years functional management experience

IT Quality Assurance Manager Resume Examples & Samples

Collaborating with the development teams on creating and enhancing current quality standards and processes
Leading the integration of Quality standards and procedures directly into the product development process
Collaborating with Scrum Masters to ensure clearly defined user stories, product definition and acceptance criteria
Implementing agile testing methodologies in the software development lifecycle which includes in-sprint automated testing from unit to functional
Implementing and maintaining software deployment and release best practices
Provide leadership and mentoring in creating an Agile culture of professionalism, accountability, and delivery
Driving an improvement in quality product deliveries which enables time to market with high quality
Manages personnel activities of Quality Assurance staff including hiring, training, and yearly reviews
Defining quality metrics used to assess code promotion from development environments, staging and production
Assessing and communicate risks based on complexity, resource and timeline constraints
Championing and improving Chipotle’s quality strategy
Responsible for establishing and clearly communicating the overall test strategy to our business partner and IT Leadership
Responsible for ensuring the Team is well-versed in test strategy and can clearly communicate and execute on it
Directs the Team in designing, documenting and implementing required quality processes, standards, best practices and key performance indicators
Directs the implementation of continuous quality improvements across the team to improve reliability of tests, improved speed in remediation of issues, alignment with software requirements and proactively measures overall quality of the product
Directs team in proper root-case analysis and other problem solving techniques to identify corrective actions and process improvements for the team
Eight (10) years quality management experience
Eight (8) years testing software
Experience defining and implementing test automation strategies
Solid understanding of new software quality trends and best practices
Proven track record implementing Agile methodologies and delivering high-quality solutions
Experience coordinating and driving a quality assurance across an organization
Strong motivation skills at the team and individual levels
Proven ability to build relationships, collaborate with and influence cross-functional teams across product line boundaries
Excellent written and verbal communication, problem solving, interpersonal, and time management skills , proven ability to empower smaller teams to get results
Enjoy minimal travel

IT Quality Assurance Leader Resume Examples & Samples

Ensures all testing (manual and automation) meets all requirements and that the solution works as expected. The solution should be tested in terms of functionality and compatibility with other legacy and / or external systems
Works closely within an agile team, including the Product Owner, Scrum Master, Dev Leader, QA Analysts, and QA Engineers on story creation and other scrum activities including sprint planning, daily scrum, sprint review, and sprint retrospectives
Assist with and oversee design, development, and execution of all manual and automated testing and delegate to QA members as needed
Document and implement best practices for testing within the agile team
Knowledge of tools, concepts, and methodologies of QA
Complete performance reviews of QA members on the product team

IT Quality Assurance Senior Performance Engineer Resume Examples & Samples

Specialized knowledge of IT projects, excellent consultative skills, strong analytical ability and ability to work effectively with clients and IT management and staff
Strong analytical skills are needed to analyze and evaluate technical information and coordinate projects
Strong communication, technical teamwork and interpersonal skills
Specialized skills with performance testing tools, server monitoring tools, programming skills, relational database management systems, SQL, networking and security,
Bachelor degree in Computer Science or a related discipline
Eight or more years related experience as a performance engineer of which at least two years have been in a leadership position or an equivalent combination of education and work experience

Senior IT Quality Assurance Manager Resume Examples & Samples

Manages test analysts, coordinators, and managers in the support of testing specific programs, projects, and application specific upgrades or maintenance releases
Responsible for developing enterprise standards for test plans, testing strategies and test cases
Plans and ensures goals are met. Responsible for hiring, training, and supervising staff
Responsible for overseeing the testing of software and confirmations to the business of status and outcomes
Develop and communicate testing strategy to team, stakeholders and partners
Translate solution details into testing requirements and objectives
Proactively manage internal and external testing according to project/release scope and time expectations
Work closely with functional product streams and development to understand lifecycle and details of solutions
Build and maintain relationships with key business partners, stakeholders and external partners to manage workflow, prioritization and performance expectations
Oversee the team responsible for defining how the enterprise will prepare test plans, business cases, criteria definition, test execution, manage test environments and test data
Has responsibility for development plans, performance reviews and other appropriate HR activities for the team members
Analyzes and organizes area operations, enterprise policies and procedures
Monitors and evaluates area production
Revises or creates procedures to improve efficiency of workflow
Oversee any required reporting
Experience with automation testing tools and strategies
Supervisory or Management and project management experience required
A combination of education and experience may meet requirements
Requires expert knowledge of software testing, software testing practices and processes
Strong platform knowledge for web-based, mainframe and/or client server applications
Solid project management, organizational, time management and judgment skills

Leader, IT Quality Assurance Resume Examples & Samples

BS Degree or equivalent work experience in a software engineering discipline
Typically has 8+ years related experience in an applicable software development environment
Typically has 5+ years of demonstrated leadership experience in a management role in a highly matrixed environment
Proven ability to implement procedures and standards across multiple groups, locations, and disciplines, in an Agile environment
Strong project management skills with proven ability to meet deliverables
Strong leadership skills with the ability to effectively influence others
Subject matter expertise in Automation and Performance testing
Ability to motivate team members, provide cross-training/mentoring, and career development in a creative and positive environment
Influence and maintain positive working relationships at the business unit/senior management level, internal and external to an organization
Strong and effective written, verbal and presentation skills
Able to create QA strategies, addressing all aspect of testing within assigned disciplines

IT Quality Assurance Consultant Resume Examples & Samples

Graduate in Computer Science/Software Engineering or equivalent
Experience in agile project delivery (Scrum, Kanban etc.) connected with End-User Centricity
Strong Quality Focus
Knowledge of SAP Applications (e.g. CRM, ERP, S/4 HANA)
Experience in QA processes and tools, test management systems, designing and running tests on web applications or backend systems and analyzing bug trends
Experience with test automation capabilities
Experience in preparation and implement of Test plans that include unit, functional, regression, system and integration tests
4-6 years’ experience in professional software development as SAP consultant or developer
Ability to work well in an international, virtual and highly diverse team as well as independently and have a positive self-motivated can-do attitude
Strong analytical skills and ability to think in a complex and rapidly changing environment

IT Quality Assurance Consultant Resume Examples & Samples

High Quality Focus
First experience in QA processes and tools, test management systems, designing and running tests on web applications or backend systems and analyzing bug trends
First experience in preparation and implement of Test plans that include unit, functional, regression, system and integration tests
Good Test Automation Knowledge and Release/Deployment Management Capabilities
Ideally 2 – 4 years of working experience or experience through internships, working student employments or first full-time jobs

Global Head of IT Quality Assurance Resume Examples & Samples

Drives consistency across testing and quality assurance process and methods and motivates team members to achieve key process indicators, follow best practices and standards
Ensure that methods and process support Agile/Scrum methodologies
Define and drive a quality strategy and objectives, collaborating and planning with other IT leaders to ensure success of meeting quality objectives
Plan, initiate and support the quality services budget, includes resource planning, tools and infrastructure to support these initiatives
Collaborate, support and coordinate with IT Delivery leaders for process improvement, DevOps, company and/or employee initiatives, training, education and communication
Ensure that process improvement for the quality services team is continuous
Make recommendations to improve as well as key metrics to measure and review to ensure improvement is occurring
Utilizes fact and data-driven metrics and communications results, promotes cross-functional communication and ensures adequate information flow within the organization
LI-AR1
10 or more years in software quality testing and leading quality assurance objectives
Previous experience managing an outsource partner
10 or more years of hiring, developing, leading and managing a large, global testing and quality assurance department
15 or more years in a testing/quality assurance lead role with program or enterprise level experience
10 or more years of software quality assurance
Incorporating testing and QA into an Agile/Scrum environment
Leading or being part of a DevOps implementation
Strong organizational, analytical and communication skills
Proven experience of working across an organization at all levels
Demonstrated ability to act decisively and make sound and timely decisions
Demonstrated ability to facilitate change, effectively motivating and collaborating with others
Able to appropriately adjust communication style to the size and nature of the audience
Strong ability to gather and synthesize critical information
Translates vision and goals into realistic executable long and short term range plans
Proficient in Microsoft Office products (Excel, Word and PowerPoint)
Possess strong knowledge of quality assurance methodologies and familiar with current test technologies and tools such as HP ALM or Atlassian Suite (Jira)
Familiar with performance testing and test automation tools, ability to provide guidance on testing tool strategy
Be able to contribute and direct at all levels of testing including: unit, integration, functional, regression, performance and automation
Technically able to be hands on, able to function as a QA Analyst when required and be able to provide guidance and leadership in test planning, design and execution

IT Quality Assurance Resume Examples & Samples

Hands on experince with HP Quality Center or test director
Hands on experience with any of the defect tracking tools such as bugzilla, Jira
Experience with IVR, contact center, & knowledge management domain
Experience in the Health Care Industry (health care delivery)
Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within software life cycle
SDLC – 4 years
STLC – 3 years
Defect life cycle – 3 years
QA processes - 4 years
4 – 6 Years
Develop and implement efficient and effective, test conditions and test scripts for approved projects
Own and manage test environments and processes
Work with process improvement teams to ensure effective process improvements are implemented
Review and provide input on all project level documentation
Create test plans and test cases as they relate to testing project requirements to ensure the overall quality of software delivered
Create requirement/test case relationship using Quality Center (traceability)
Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within SDLC

Tech Analyst IT Quality Assurance Resume Examples & Samples

Responsible for user acceptance testing for the B2B portal to ensure code is developed according to project requirements/ user stories
Follow agile methodologies to engage in projects, understand new capability being developed and facilitate all aspects of testing - test case development, stakeholder engagement, prioritization of issues, sign off and production validation
Manage up to 15 projects per release including desktop, tablet and mobile testing
Flexible schedule required - ability to work nights, weekend, holidays to support releases and major launches
Assess all projects in the release, review use cases / test cases prepared by testers
Develop UAT plans and schedule for 4-6 releases per month
Determining unique data requirements
Monitor testing progress from testers
Assess tickets and criticality
Provide readout on release testing status
Provide sign off for overall release based on project status
Testing release night
Production testing of special "white glove" accounts
Following up on status of deferred defects
Test portal functionality to ensure it works flawlessly
Leverages technical skills to validate end to end flows; identifies vulnerabilities and usability issues

Director, IT Quality Assurance Programs Resume Examples & Samples

Accountable for overall relationship and resource management – partners with business unit leaders (such as AVP’s, program directors, program managers etc.) to understand the business strategy, goals and objectives, identify demand, and manage supply
Manages work intake within the business units and facilitates early engagement of QA resources and early adoption of QA processes
Manages vendor performance (SLAs), contractual terms, and financials for the business unit
Facilitates QA team access to subject matter experts for Hanover’s business processes and IT applications and helps clarify questions and/or requirements
Ensures continuous improvement and accountability of the vendor team in business acumen and technical capability and drives innovation and efficiencies
Drives strategy based upon business priority for leveraging QA tools, solution accelerators, QA automation, and building regression test beds
Influences, reviews, evaluates, and approves all test strategies and test estimates, and is accountable for all QA testing deliverables
Reviews status reports and metrics, and effectively identifies and manages issues and risks
Reviews business analysis and development activities and documentation to ensure products meet specifications and are produced and tested in compliance with approved HTG procedures and applicable regulations/P&C industry standards
Collaborates with peers to ensure HTG meets KPIs for requirements stability, environment availability and stability, quality of defect fixes, defect turn-around time, etc
Leads organization along the maturity to path from quality control/assurance to quality management/engineering

Cdi-it Quality Assurance Manager Resume Examples & Samples

Develop an effective quality control process for DWS support services globally
Act as a Subject Matter of Expert within DWS for service quality control
Create reporting package for executive & operational review
Work closely with the regional support operation teams and service owners to educate the quality review process
Conduct the audits of the support service, and produce an accurate reports including the improvement plan
Lead improvement processes and projects
Design, build and conduct training
Provide feedback to the knowledge management team based on the quality reviews
Engage reporting team to create automated quality reports and dashboard
Maintain the service quality standards for DWS service globally
Oversee the service support operations to ensure quality
Ensure customer satisfaction by measuring, monitoring, and improving the internal processes
Proven experience as IT service quality manager
Bachelor's Degree in Computer Science, Information Systems, or HS Diploma/GED. Master's Degree preferred
Strong experience in IT quality management
Vendor & Supplier Management
Ability to work both autonomously and in constant collaboration with product owners, operations, and end users
Excellent communications skills and customer empathy
Spanish & French Language skills a plus
Experience working in a Global atmosphere
Experience of BI visualization layer tools (tableau, SiSense) a plus
Knowledge and experience with ServiceNow
Project Management (PMP) certification a plus
Demonstrated ability to drive results in a dynamic, and fast pace environment
Drives change initiatives & strategies

IT Quality Assurance Manager Resume Examples & Samples

Lead their team to build and refine estimates for proposed or assigned work and capabilities to be delivered by their area
Define, track, and report delivery commitments, including description, date, and dependencies, to the project managers and other stakeholders
Implement IT strategies as applicable, such as DevOps or Operational Readiness
Ensure that the work of their team meets standards for quality
Develop and execute quality and satisfaction action plans as necessary
Manage the budgets for their team (operating and subarea)
Manage and develop the talent on their team, including engagement, well-being, and IDP creation, refining, and execution, with the goal of building and maintaining a high-performing team
Serve as the point of contact for project managers (PMs), program managers (PgMs), and business technology leaders (BTLs) that interact with their team
Applicable experience within Quality Management and/or DevOps
Directly applicable IT experience
Experience with resource management (matrixed or direct reports)
Master’s Degree in Business Administration or a related field

Senior Analyst, IT Quality Assurance Resume Examples & Samples

Design and develop test automation strategies; contribute to robust and reliable automation solutions
Design, develop, and maintain automation systems and tools to be used by development and test engineers
Black box and white box testing
Identify/develop new automation tools/approaches that will increase quality, development velocity, and decrease testing cost
Develop test plans and maintain them regularly, working with product owners, system analysts, developers, and external vendors
Hands-on test planning, test development, testing and defect submission
Identify E2E scenarios that exercise operational and business work flows and automate
Generate professional test results, metrics and status reports (can be automated)
Exceptional debugging skills and ability to identify root cause of a test failure
Play a leading role in managing release readiness and success criteria based on business requirements
Capture, analyze, and report quality metrics for release readiness
Proactively identify and mitigate risks and remove obstacles
Guide the completion of root cause analysis to ensure issues do not recur
Manage and provide oversight for deployment of releases into production environments
Translate business requirements into test cases, and execute on developed test cases
Work with other teams to validate actual test results to expected results and functional requirements
Report status of assigned test tasks and issue
Utilize test metrics as required
Identify and document improvements to the test process
Deep technical knowledge of automated testing, automated application design, build execution and maintenance
Experience providing leadership and mentoring for other SDETs and influencing development partners to use best practices
Experience estimating effort for design, development and test automation tasks
Minimum 5 years experience designing, developing, and executing test strategies, test plans, and test cases, building test harnesses required
Minimum 3 years experience writing technical documentation required
1-2 years experience in identification, diagnosis, and resolution of issues required
Minimum 2 years professional experience testing enterprise integrations (using architectures SOA, micro services, message brokers, SQL data stores), application customizations and database stored procedures
Minimum 2 years professional experience using 3 or more development languages (e.g. Python, Java, SQL, C#, JavaScript, etc.), frameworks (e.g. Angular, Protractor, Jasmin) and tools (e.g. Selenium, Jenkins, GIT)
Experience with code versioning and management, including Git, SVN
Familiarity with Rally, Artifactory, Git, Cloudbees/Jenkins, Spring, Docker, Methos Maven, Puppet, and Splunk is a plus
Hands-on experience with test automation tools such as [Selenium, TestNG, Appium, Sauce Labs, Rest Assured, Postman, Cucumber, Jasmin, Protractor]
Has development or testing experience preferably in CI/CT/CD, and Agile a CI/CT or DevOps environment
Understanding of test methodologies and automation
Minimum 2 year professional experience with various testing methodologies and strategies: Test Driven Development, Behavior Driven Development, etc
Experience with REST APIs and Microservices
Experience with COTS products
Proficient in Java and object-oriented coding
Strong willingness to learn new technologies and quality engineering practices
Excellent communication and cross-group collaboration skills
Quick learner, proactive, and passionate about quality and testing
Strong analytical and problem-solving skills as well as the ability to decompose complex problems and perform root cause analyses

Senior Analyst, IT Quality Assurance Resume Examples & Samples

Generate professional test results, metrics and status reports that can be automated
Exceptional debugging skills with the ability to identify root cause of a test failures
Work with other teams to validate actual test results to expected results functional requirements
Minimum 6 years experience designing, developing, and executing test strategies, test plans, and test cases is required
Minimum 6 years experience writing technical documentation is required
Solid understanding of both relational databases and non-relational data stores
5+ years in a QA or development role, working on databases and applications
Excellent communication and cross-group collaboration skills.Quick learner, proactive, and passionate about quality and testing!

Analyst, IT Quality Assurance Resume Examples & Samples

Develop and implement test scripts, including using automation tools
Identify areas for Quality Improvement and executing the steps for improvement
Support testing effort for defect tracking based on software requirements
Execute Automated Test process
Ensure all code released to production meets or exceed pre-defined quality standards
Experience in participating in agile type projects
Understands different testing methodologies and their application
Self - starter with high level of initiative
At least 3 years of providing QA for a development team
Ability to work well with local and offshore developers
Ability to review and analyze SOAP UI files
3+ years of experience with Agile
Ability to handle multiple small projects simultaneously
Analytical and problem solving skills necessary
Experience with Rally or other agile project management tools is required

Senior Engineer, IT Quality Assurance Resume Examples & Samples

Conduct proof of concept (POC) of all the merchandising products
Create a road map to automate merchandising products
Lead automation estimating, planning, test execution within a program team
Coordinate and review automation effort in accordance with program scope or delivery dates
Work closely with QA lead to keep automation testing suit updated
Manage and maintain quality related metric
Remain current with new testing technologies
Mentor manual testers within sphere of influence and drive continuous improvement automation area
Bachelor degree in a technical field such as computer science, computer engineering or related field required. MBA or other advanced degree a plus
Must have experience working in a Test Automation lead capacity
Experience creating automation plans, strategy and estimation
Experience in creating automation framework with different tools like Soap UI, Selenium WebDriver (with Test NG, Maven, Cucumber) and UFT
Experience with Object-Oriented development concepts (JAVA, C#)
Experience with scripting (Groovy, Python or JavaScript)
Experience testing REST/SOAP Web services
Experience with continuous integration (CI) and continuous deployment (CD) processes
Experience with Jenkins, GitHub
Experience using virtualization (good to have)

IT Quality Assurance Manager Resume Examples & Samples

Lead and manage an employee and contractor team of automation engineers supporting milestones and KPIs for the organization
Lead the implementation of key software initiatives for applications that support products related to FIOS Data, Video, and Voice
Collaborate with key partners throughout the Software Development Lifecycle (Business, Development, PMO, and Production Support) to ensure an efficient and seamless delivery of sprint deliverables
Prepare and deliver executive reviews regarding status, challenges, and mitigation for key projects and initiatives
Implement industry best practices for Quality Engineering to ensure KPIs related to defect reduction, test coverage, test scalability, and test automation are met
Execute DevOps adoption of your automation process (including CI/CD) to ensure testing supports and conforms to an Agile framework
Create, execute, and manage supplier contracts to effectively deliver automation milestones
Coordinate the contributions of a workforce in multiple on-shore and off-shore locations

Senior Engineer, IT Quality Assurance Resume Examples & Samples

Designs, writes, executes and maintains automated test scripts for various web services
Collaborates with QA Analysts to plan, develop and maintain automation regressions and performance test suites
Helps QA Analysts with Groovy Script troubleshooting, additions and maintenance
Assists and supports QA analysts in understanding technical aspects of the supported applications
Provides estimates for automation tasks
Provides engineering support for testing approach design and tools on projects of peers and junior associates
Performs the setup, upgrade, testing and administration of tools used by the testing team
Actively communicates testing status, including schedule, risks, issues, defects and potential impacts
4+ years of QA and/or application development experience
2+ years of hands on experience of test automation of web services
Thorough knowledge/experience applying automation techniques and tools (TFS, SoapUI, and Groovy Scripting preferred)
Experience in automated test case suites maintenance, including creation of new tests, automated test scheduling, execution and test logs analysis
Experience in testing SOA and Web Services preferred
Demonstrated knowledge of programming and scripting languages (MS Visual Basic, ASP .NET, Java Script, C++, C-Sharp, XML, WSDL, BizTalk)
Knowledge of relational databases (SQL7, Oracle)
Demonstrated understanding of Quality Management, testing techniques, methodologies, processes, tools, artifacts and measurements
Airlines experience is a plus

Engineer, IT Quality Assurance Resume Examples & Samples

Provide advanced expertise in designing, coding and enhancing performance test automation
Collaborate with other Performance Engineers across the enterprise to deliver robust performance automation solutions for large scale testing involving multiple complex systems
Work with Business and IT teams to determine and capture Performance Requirements
In collaboration with QM teams and other project members, create and design performance test strategies and approaches for complex applications and development projects
Provide technical expertise regarding tools and processes for performance test automation
Collaborate with Architects, developers and QM Analysts to plan, develop Performance Test Plan, Test Strategy and Load Profile
Debug the scripts and troubleshoot performance issues with the application
Identify performance Bottlenecks and assist development team with resolution
Monitor Performance test, analyze the performance test results and communicate findings to project team
Create rich performance test results reports
Work with Performance Center tool and other key tools utilized in performance environment (such as SiteScope)
Document and provide guidance to performance test practice in respect to best practices, process improvement and performance test strategies
Schedule and coordinate testing activities occurring in the performance test environment across enterprise
3-5 years of QA Performance Engineering and/or application development experience
3+ years’ experience with LoadRunner and/or Performance Center is required
Highly Skilled in Load Generation tools (HP Loadrunner, Jmeter, or others)
Experience or advanced knowledge of programming and scripting languages (HP Loadrunner Vugen, C/C++ and/or Java and/or unix)
Experience identifying performance bottlenecks and working with developers/architects to tune applications
Ability to quickly analyze, identify and resolve script or data issues in test harness and test suites
Experience in adapting/building an automated Performance testing framework based on re-usable components
Excellent written and verbal communication skills, team player
Experienced with Windows, UNIX, XML, Web Services, REST, Java, J2EE, Perl, ASP.NET and others
Strong knowledge or performance test concepts and strategies
Experience and expert at testing SOA and Web Services
Full SDLC experience; Agile experience
Flexibility and adaptable to changing environments
Experienced user of Microsoft Office Tools (project, excel, word, PowerPoint, etc.)
Skilled in all performance test types (load, endurance, stress, soak, scalability, etc)
Experience with monitoring tools such as perfmon, sitescope, netmon, diagnostics, dynatrace etc
Ability to quickly learn and adapt to new tools and skills
Experience with Oracle NCA, WebServices, and Message Queue protocols

Director, IT Quality Assurance Resume Examples & Samples

Establish processes to ensure that enhancements are functioning as designed and meeting the needs of the clients and customers
Collaborate with Testing Partners, Project Management, Business Analysis, Application Development, UAT and Support teams to foster a team based approach to high quality solutions and drive appropriate changes in those organizations to ensure high quality deliverables
Management and hands-on development and maintenance of test strategies, test schedules, test plans and test cases covering functional, integration, performance, automated and manual testing
Manage effective estimation efforts for projects and release changes
Manage resources and forecasting to meet business objectives
Manage test execution cycles to meet release and project schedules
Develop a top-notch QA team through coaching and counseling employees; planning, monitoring and appraising results
Review and evaluate current test tools in use, develop both manual and automation strategies in alignment with overall test strategy goals, evaluate and implement a standard automation tool set
Plan and execute test activities in support of multiple releases ensuring high levels of quality and commitment to deadlines
Promote innovative quality assurance strategies and methodologies throughout the organization
Effectively interact with project team members to ensure on time, high quality delivery of software releases
Collaborate with technical team members to define, develop and implement overall test strategies, methodologies, processes and metrics collection
Interface with senior level management and internal organizations
Keep upper level management informed on project progress and issues
Develop employees for wider roles and responsibilities to foster professional growth and development
Oversee QA Analyst related activities, including addressing staffing requirements, hiring, and performance assessment, supporting and adhering to established guidelines and timelines
Develop strategy and both short and long-term planning to determine future QA technology needs and continuous process improvements
Create a positive can do environment fostering the values of initiative and accountability
Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
15 years of technical experience in Quality Assurance
10 years of progressive technical leadership/management experience, involving people resources, hardware, software, and services experience
Experience utilizing tools and automation techniques as part of overall test strategy
Experience establishing, implementing and maintaining a test metrics program and developing predictive test cycle and overall quality metrics
Advanced working knowledge of QA tools, processes and methodologies
Expertise in test planning, test case management, code coverage and defect analysis
Demonstrated experience developing and managing test schedules, test plans and test cases covering functional, integration, performance, automated and manual testing
Background in establishing testing framework for large-scale projects
Experience working with testing partners and an onshore/offshore model
Experience across various testing and quality assurance models and practices
Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
Ability to work at a strategic level with key Stakeholders and the Management team
Ability to develop and manage to a budget
Ability to lead a team and work effectively in a fast-paced environment, with multiple and shifting priorities
Experience handling all HR related employee matters (hiring, onboarding, appraisals etc.)
Previous experience in Insurance or Financial related industries
Previous experience in the mortgage industry with knowledge of compliance and regulatory related requirements
Knowledge of programming languages strongly preferred (COBOL, JCL, SQL, XML)
Experience with a range of technologies (Mainframe, Wintel, Web, and Mobile)

Associate Tester, IT Quality Assurance Resume Examples & Samples

Ability to create/update macros to develop test data for PSS required
Experience building flights and PNRs in Sabre PSS a plus
Ability to utilize existing PNR generation tools for PSS a plus
AA Airport Gate Agent experience a plus
Basic understanding of QA plan and test cases to verify functionality
Basic understanding of failure points and understand how it may impact testing efforts
Must possess strong aptitude for problem solving, organization/planning, excellent interpersonal & communication skills and the ability to concisely present work
Experience in performing quality assurance in Sabre PSS a plus
Strong analytical and problem solving skills necessary

IT Quality Assurance Manager Ses Resume Examples & Samples

Knowledge of full life cycle development processes
Knowledge and skills using quality assurance testing tools such as Load Runner, Quick Test Pro, Visual Studio and Quality Center
Knowledge of total quality management practices and principles
Knowledge of IT Infrastructure Library (ITIL) concepts
Experience with software quality assurance, tracking business requirements to testing scripts
Ability to design test plans, scenarios, scripts, or procedures
Ability to test system modifications to prepare for implementation
Experience developing testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability
Ability to effectively drive results through influence on people who don’t report to this position
Ability to handle multiple priorities and deal with ambiguity
Ability to quickly assimilate information and make time-box decisions
Ability to lead dynamically and energize multi-discipline work teams and apply new skills/techniques to business needs
Ability to be innovative in respect of service quality and ways in which it can be improved within the organizations limits (resource, budgetary, legal etc.)
Ability to analyze data, identify problem areas, make improvement recommendations, and implement approved recommendations
Skill with test automation
Process development, implementation and improvement skills
Must be able to review projects, processes and data to quickly identify problem areas
Strong teamwork and interpersonal skills; ability to communicate and thrive in cross-functional environment

IT Quality Assurance Engineer Resume Examples & Samples

Writing and executing manual tests for restaurant systems solutions including, but not limited to, Point of Sale and all accompanying modules and enhancements, scheduling, inventory, and payment
Collaborating with restaurant systems team to ensure requirements are clearly documented and understood
Experience verifying cross platform including mobile applications
Have solid knowledge of testing process, procedure, and best practices along with a demonstrated ability to perform and analyze results of planned upgrades and changes in multiple complex POS environments
Be familiar with installing, troubleshooting, and configuring Aloha Point of Sale Quick Service, Configuration Center (CFC), Aloha TakeOut (ATO), Aloha Kitchen, Command Center (CMC), MenuLink, Altametrics eRestaurant, or similar POS and back office software
Be familiar with supporting, configuring, installing, upgrading, and maintaining NCR or similar POS hardware and devices such as, but not limited to, tablets, terminals, kiosks, handheld devices, servers, printers, kitchen display systems, etc
Have experience executing and maintaining automated functional, non-functional, and regression tests
Experience working with development team and shared source control systems such as TFS and Git

Analyst, IT Quality Assurance Resume Examples & Samples

Quality Assurance Analyst will be accountable for the development and execution of test scripts in the MS Dynamics CRM environment
Identify, create and manage test cases and test plan
Build and develop QA test plans for client integrations, product releases and application maintenance
Run tests, review results and create reports for project stakeholders
Utilize automated testing tools to create automated test scripts
Execute both manual and automated tests and analyze test results as identified by the QA Lead
Coordinate with other team members and vendors to accomplish testing goals
Attend/conduct meetings with the IT teams, business teams and vendors to discuss testing updates
Create metrics/reports to capture test progress for projects and releases
3 to 5 years of developing test plans, test data creation and manual test scripts execution
3 to 5 years of software testing operating in an agile environment
Nice to have requirements
Intermediate-to-advanced proficiency with SQL to do data setup for testing
Experience with web-services is a plus
Strong experience in Microsoft Dynamics CRM including the service module
Airline experience
Experience in HP ALM, HP QFT/UFT maintaining and developing test automation scripts
Knowledge in software tools such as SOAPUI Pro, SharePoint, JIRA, Rally, MTM, TFS defect management and change management

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