Assurance Quality Manager Resume Samples

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S Mitchell

Stefan

Mitchell

7121 Hoppe Way

Los Angeles

+1 (555) 804 2669

7121 Hoppe Way

Los Angeles

Phone

p +1 (555) 804 2669

Experience Experience

Houston, TX

Manager of Quality Assurance

Houston, TX

Macejkovic, Jenkins and Wisoky

Houston, TX

Manager of Quality Assurance

Provide documentation to management and project teams to determine release readiness of products or product features
Analyzing benchmark data and developing improvement recommendations
Responsible for continuous improvement efforts to continually improve the quality systems
Provide technical leadership/supervision for all aspects of quality assurance including product black/gray/white box testing, regression testing, performance testing, and test case automation
Work in tandem with management to maintain a culture of professionalism, hard work and fun
Managing Managed Test Center (MTC) for Maintenance QA Services (i.e. Managed Services Model) and Integrated Test Center (ITC) for Invest Projects
Leadership within a shared services organization, focused on the functional testing planning, estimating, and execution of the testing lifecycle (e.g., functional, regression, etc.) for all maintenance releases and all invest program and project work across the multiple organizations. Provides oversight to ensure Code Quality, Developer Unit and Integration testing tools, standards, and best practices are adhered to

Boston, MA

Quality Assurance Operations Manager

Boston, MA

Balistreri, Tromp and Gorczany

Boston, MA

Quality Assurance Operations Manager

Manage assigned vendor base and develop and monitor vendor corrective action plans
Develop and execute daily, weekly and monthly action plans that increase quality, inventory accuracy and service
On a daily, weekly and monthly basis: develop and execute action plans for increasing quality, inventory accuracy and service satisfaction,
Effective, professional communicator to all levels of vendor management, from line worker through president
Review and analyse customer defect data, while developing corresponding action plans to reduce and eliminate causes of any issues,
Independent and self- starter. Performs well with minimal supervision
Understand the system and processes within the site and provide expertise to problem solving

present

Detroit, MI

Quality Assurance & Product Integrity Manager

Detroit, MI

O'Kon Group

present

Detroit, MI

Quality Assurance & Product Integrity Manager

present

Establish and monitor Key Performance Indicators related to quality, departmental, and vendor performance
Evaluate inspection procedures and standards and make recommendations for improvements
Identify and proactively surface quality issues to cross functional partners and provide recommendations and solutions
Manage relations with HK Office Quality Assurance team lead
Develop in-line quality audit procedures and ensure vendor compliance
Train and develop protocol and standards for vendor and Hong Kong office Quality teams
A mentality to problem solve and make quick decisions that support the overall company strategy and financial goals

Education Education

Bachelor’s Degree in Computer Science

University of Cincinnati

Bachelor’s Degree in Computer Science

Skills Skills

A reasonable knowledge of current assurance quality and risk management issues and understanding of recent accounting developments
Excellent communication and presentation skills, including an ability to articulate effectively to individuals and larger groups
The ability to develop and maintain strong networks
Strong organisational and project management skills, including the ability to plan ahead and manage your time
The ability to encourage and motivate people
Effective negotiating and influencing skills
Chartered accountant (or equivalent)
Mathematical skills
Experience – Technical Skills

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15 Assurance Quality Manager resume templates

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Manager of Quality Assurance Resume Examples & Samples

Possesses knowledge of Functional Testing processes and methodologies Skills
5 years of progressive experience in Software Quality Assurance and Analysis
Possesses a university degree/college diploma in Computer Science and/or minimum 5 years systems experience, with some business knowledge, and/or undertaking/completion of internal Quality Assurance Analyst Accreditation Program Level 2, or industry equivalent
Minimum of 3 years demonstrated experience testing and leading mobile-based applications
People management / experience managing small teams of individuals
Strong understanding of the Software Development LifeCycle (SDLC) Methodology
Planning, problem solving and analytical skills with attention to detail
Understanding and experience in applying risk based testing techniques and methodologies
Minimum of 5 years demonstrated experience testing web-based applications; with experience leading test programs on projects from planning through execution to the final test results reporting phase
Already have or working towards related industry standard certifications like CSTE, CSQA
Experience on Web Accessibility testing

Manager Operational Quality Assurance Resume Examples & Samples

Reviews performance on quarterly basis to identify areas for improvement
Keeps on top of trends and incorporates this information into work assignments and approach
Actively seeks mentorship and learning to improve product or technical knowledge and skill set
Overall, work is complex involving routine and non-routine situations / challenges, generally in time sensitive situations given escalated nature of issues
Work is specialized in nature and performed under general direction according to established methods and processes
Position will provide guidance and oversight to more complex circumstances requiring ability to deal at all levels of organization in both Canada and Globally
Requires significant initiative and independent judgment in completing work, with unfamiliar situations or challenges addressed by the next level manager
Problem resolution involves judgment in applying or adapting procedures to address situations as well as searching for or setting precedents for continuous improvement
Outcomes are reviewed in terms of achievement of targets / objectives, adherence to general policies, accuracy of methods, continuous improvement, and general efficiency
Decisions have a direct impact on the functional area, other potential business units, customers and employees within function
Management of RiskEnsure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
Monitors quality within the department, managing the overall risk to HSBC fostering a risk management awareness and foster an internal control culture that minimizes financial risk and protecting the reputation of the HSBC brand
Failure to adequately monitor quality through Call Quality standards, and consistent policies and processes may expose management and the firm to potential financial and reputational damage
Failure to provide appropriate support and guidance could result in negative audit findings, both internal and external
Minimum five to ten years proven and progressive customer service, audit and/or financial and operational controls experience
Diplomatic problem solving skills to resolve simple to complex issues across cultures and geographies within own functional area and / or across functional areas
Minimum of a bachelor’s degree in business/finance or related field is an asset
Requires a broad knowledge of HSBC policies and procedures as well as general financial services industry
Developed managerial, organizational, analytical, problem-solving, interpersonal and communication skills

Assurance Quality Manager Resume Examples & Samples

Managing a range of audit quality projects, such as partner rotation, hot file reviews, quality improvement plans, responding to AQRT inspections and technical audit queries
Performing audit quality reviews, either through hot file reviews or focussed thematic reviews
Coaching the audit quality team and the wider assurance practice
Reporting to several senior managers, depending on the project
Providing risk management advice and support to our extended assurance and FAAS practices
Producing materials for in-house training, including Powerpoint slides, case studies, reference materials
Delivering audit technical training
Other audit quality/ risk management projects which may arise on an ad hoc basis
Chartered accountant (or equivalent)
Excellent communication and presentation skills, including an ability to articulate effectively to individuals and larger groups
A reasonable knowledge of current assurance quality and risk management issues and understanding of recent accounting developments
Experience of managing and delivering Assurance engagements, preferably in an FS environment
Strong organisational and project management skills, including the ability to plan ahead and manage your time
Effective negotiating and influencing skills
The ability to encourage and motivate people
The ability to develop and maintain strong networks

Quality Assurance & Training Manager Resume Examples & Samples

Ensure that all quality goals are met by effective management of the skill level of the Command Center staff with quality monitoring and continuous evaluation and improvement of processes
Responsible for leading the Training Programs which include but not limited to, on-boarding and ongoing training. Also responsible for coordinating and documenting all training programs that involve the Command Center
Analyze Key Performance Indicator data, and identify process improvement opportunities. Make recommendations for systems enhancements or changes that would improve quality and/or productivity
Compile feedback from Business partners and external customers to make recommendations for new processes and services, or improvements to existing ones
Partner with IT Management and Line of Business Leadership to identify skill deficiencies in the Command Center
Partner with Command Center operations leadership to enhance representative performance by providing insight and coaching at the Manager and Supervisor and staff levels
Partner with Lines of Business and Affiliate Leaders to implement a voice of the customer process that measures external customer satisfaction
Partner with the Operations, IT, Training and Line of Business leadership to create specific action plans and training that address improvement opportunities
Oversee the implementation and on-going management of the “Quality Expert Certification” program in the Command Center
Assist to create and implement a metrics package for the Command Center
Develop and manage processes to insure consistency and accuracy of quality monitoring program insuring calibration
Collect and analyze data from Command Center systems to identify trends and opportunities for improvement. Make recommendations for immediate changes, or further analysis by project teams
Undergraduate degree in Business related field. MBA or equivalent experience preferred
6-10 years experience in banking operations and ability to demonstrate an understanding of all banking business lines
Excellent verbal & written communication skills; ability to articulate and present vision or concepts that educate and influence thinking
Significant expertise in the tools for process improvement (ex. Six Sigma, Lean Processing, Change Management and Team Building)
Experience w/ Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook
Leadership skills, initiative, a detail orientation, strong analytical skills, & decisive decision-making skills
Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management

Manager, Gmp Quality Assurance Resume Examples & Samples

8+ years of experience in a biotechnology or pharmaceutical Quality Assurance environment, with extensive GMP auditing experience
Audit experience of drug product and drug substance manufacturers, raw material suppliers, testing laboratories, cell banks, packaging, labeling and distribution centers and call centers
Experience with manufacturing controls of sterile parenteral processing and solid dosage forms
Excellent working knowledge of national and international pharmaceutical regulations, guidelines and expectations (FDA GMP, EU GMP, EU Directives, ICH Guidelines, etc.)

Mortgage Quality Assurance Credit Manager Resume Examples & Samples

Direct and manage Mortgage Quality Assurance Credit Analyst activities, including performance of detailed underwriting and compliance analysis on all loans in-process and/or post-closing for credit, compliance and documentation deficiencies and determining marketability of each loan
Direct and ensure that regional production underwriting quality assurance reviews are performed
Direct targeted selection to ensure samples are reflective of production mix and appropriate risk features
Provide leadership to ensure that quality assurance findings and reports are accurately completed and distributed to appropriate management in a timely manner
Report material findings to Mortgage Retail Credit Manager, Regional Production Credit Manager and Regional Production Operations Manager with respect to violations of investor/insurer guidelines, BB&T policies or suspicious mortgage loan activity
Assist Mortgage Lending management in review and interpretation of proposed and existing investor/insurer guidelines, and in development and maintenance of policy and procedure manuals
Provide guidance on investor/insurer requirements to Underwriting Managers, Processing Managers, Group and Market Mortgage Managers and Credit Risk Management
Participate in meetings with investors and mortgage insurance companies
Serve as a liaison for Mortgage Retail with audits performed by investors/insurers and internal/external auditors with respect to mortgage loan production
Conduct research and analyses and maintain knowledge of investor product and guideline changes, emerging production- related industry actions and concerns and report findings to appropriate Mortgage and Credit Risk Management
Ensure Mortgage Underwriters, Mortgage Retail Credit Officers and Quality Assurance Analysts are well trained in areas of investor/insurer guidelines and Bank policies and procedures
Bachelor’s degree or equivalent education and related experience
Seven years of mortgage lending management experience
Previous underwriting and operations or quality control experience
Comprehensive knowledge of investor/insurer guidelines, including FHLMC, FNMA, FHA and VA
Very good interpersonal, leadership, analytical and problem-solving skills
Demonstrated proficiency in basic computer software applications, such as Microsoft Office software products
Master’s degree in Business or related field or equivalent education and related training
Graduate of BB&T’s Leadership Development Program, BB&T’s Banking School at Wake Forest University, or similar training program at a financial institution
Knowledge of BB&T’s operations, systems, and compliance and regulatory issues

Manager of Quality Assurance Resume Examples & Samples

Bachelor’s degree in Computer Science, or a related field with a minimum of 5 years management experience in Software Quality Assurance
3+ years leading QA efforts for a global organization that delivers system based software and hardware solutions
Experience developing an overall quality assurance program, including product and data quality
Experience using HP QTP software for test case development and testing management is a must
Test environment management and release management skills in conjunction with Engineering and Program Management teams are a must
Experience in executing automated test scripts built in a test tool
Self-motivated and able to deliver to strict schedules while managing change in a dynamic environment
Ability to communicate and present at all levels of an organization
JAVA and Oracle application development and / or engineering experience is preferred

Quality Assurance Audit Manager Resume Examples & Samples

5+ years of IT Audit experience
Bilingual (English and Spanish)
Experience managing IT and/or Third Party audits in a top tier Investment Banking / Capital Markets firm
Experience in working with international operations and teams
Thorough knowledge of operations and control systems as well as an understanding of best-in-class audit methodologies
Proficient in risk and control analysis and audit concepts for a full range of products and specialized areas
Related certifications (CISA, ACA, CPA, CFA, Sigma 6 or CIA)
Experience in Metric Stream

Quality Assurance & Development Manager Resume Examples & Samples

Operational performance - Delivery, management and development of servicing performance, Develop corrective actions and/or initiatives where appropriate to results
Operational and servicing design - Anticipate/respond to customer VOC, industry trends, and regulatory change, Identify opportunities and implement changes to optimise customer application and servicing experience (online and off-line), Manage customer experience survey activity and results tracking
Operational 1st line Monitoring activity - Provide assurance and quality review of key outsourced processes e.g. Complaint Handling reviews; Quality Assurance testing including call reviews; Customer Journey Reviews; Risk based process reviews
Manage Operational Change control and UAT - Manage change control and effective assessment of the impact of proposed changes, Manage and conduct UAT (including scenario and scripting design)
Operational process and procedure documents - Maintain and keep up to date process and procedure documentation (including standard operating procedures and operational manuals) and servicing related customer communications, Support regular assessments of Operational business continuity and disaster recovery arrangements, Support required submissions/reporting to the FCA relating to operational deposit-taking-activity (e.g. FSCS SCV testing/DISP reporting)
Operational risk management - Maintain key operational risk and control indicators and associated dashboards/metrics to support effective risk management, Conduct risk event and issue reporting and support risk event and issue management
Customer treatment and relationship management - Ensure operations and customer servicing delivers in a TCF/customer centric manner, Escalation point from third party provider for escalated complaints, With Product and Marketing identify, develop and implement solutions to grow and retain customer relationships, Support optimisation of customer servicing communication opportunities
Material outsourcer servicing management - Participate in regular operating rhythm with third party provider, owning and implementing appropriate follow-up actions for areas of responsibility, Act as an interface with Outsourcer and other GE functions where appropriate e.g. FCU, Compliance
1st line monitoring and controls testing, Quality Assurance or Business assurance testing type experience
Great reporting and presentation skills
Process mind-set
Experience in a UK retail banking environment including compliance and regulatory aspects
Operational risk management/compliance background
Strong evidence of working with multi-stakeholder teams with internal and external resources
Self-motivated individual
Ability to work under tight deadlines and to prioritize under pressure

Quality Assurance & Product Integrity Manager Resume Examples & Samples

Determine quality issues and drive corrective action to improve quality in all countries and regions where Vince is currently manufacturing or plans to manufacture product
Proactively identify and resolve manufacturing and quality problems
Resolve quality issues with Technical Design, Production, HK office and Vendors
Protect Brand integrity and consistency through training and enforcing compliance on Vince policies, procedures, and processes within the vendor base
Develop in-line quality audit procedures and ensure vendor compliance
Responsible for all cross functional quality initiatives for the brand
Own gathering, synthesizing and reporting data from quarterly in factory quality visits
Manage relations with HK Office Quality Assurance team lead
Evaluate inspection procedures and standards and make recommendations for improvements
Responsible for maintaining the Vince Quality Manual
Responsible for the creation and implementation of a Vendor Score Card to analyze Factory capabilities
Facilitate the resolution of claims between Production, Hong Kong Office and Vendors
Conduct inspection program financial analysis
Train and develop protocol and standards for vendor and Hong Kong office Quality teams
Identify and proactively surface and communicate quality issues to cross functional partners and provide recommendations and solutions
Foster open communication and team environment with all cross functional partners and receive constructive feedback
Conduct self within established guidelines of the Vince Values at all times: Vision, Integrity, Passion, Collaboration and Excellence
Hold self and others accountable for work commitments and outcomes
Bachelor of Science degree in Garment Manufacturing / Textile Engineering
10+ years of experience in apparel manufacturing field with Quality Assurance management, manufacturing, cost effectiveness and Quality Control
Expertise in bulk manufacturing and construction engineering and all aspects of quality assurance procedures
Problem solving and decision quality: ability to analyze, trouble shoot and problem solve complex quality issues in manufacturing
Relationship management: ability to build constructive and effective relationships with all cross functional partners
Presentation skills: ability to effectively communicate in a variety of presentation settings including one–on-one, to small and large groups, with peers and with bosses
Influencing and negotiation: ability to present ideas and direction that lead others to action
Planning and priority setting: ability to organize work appropriately to meet and exceed department goals and objectives
Ability to analyze, explain and apply applicable logic to key data
Exceptional listening, written and oral communication skills
Demonstrate ability to effectively train and educate Hong Kong Office QA and vendors
Proficiency in MS Outlook, MS Excel, MS Word, PowerPoint

Quality Assurance Test Manager Resume Examples & Samples

Manage ongoing software testing services to Alternative Fund Services (AFS) Development teams, leveraging QA staff to enable delivery of test services across multiple AFS projects
Provide leadership and support to onsite and offshore QA team members and help manage ramp-up/down based on need
Partner with other QA Leads and Application & Development leads to ensure the team shares "lessons learned" and maintains consistent behavior and best practice globally
Ensure QA activities and process meet Organizations data protection policy requirements
Educate IT staff on testing standards, and monitor compliance with standards on an ongoing basis

Manager, Loan Servicing Quality Assurance Resume Examples & Samples

Oversee Loan Servicing Quality Assurance Department
Perform reviews according to prescribed keys, sampling levels and methodology
Ensure review keys are updated to reflect current policy and/or procedures or business practices
Maintain up-to-date knowledge of Industry specific compliance or regulatory trends
Manage day-to-day workflow of QA team members to ensure proper workload distribution and meeting productivity requirements
Maintain effective and timely feedback loop with Loan Servicing Management team
Conduct regular phone call monitoring to ensure adherence to policy, agent professionalism, and account documentation supports the verbal conversation, etc
Identify agent training opportunities
Provide support to external or internal audit functions and activities
GLBA – monitor work area to ensure NPI information is not left unsecured
Provide documentation and training support to Servicing related to regulatory requirements
Generate and deliver timely and accurate reports to Compliance
Generate and deliver timely and accurate reports to Loan Servicing Management and Senior Management
Detail oriented and organized
Intermediate skills in Microsoft Office
Excellent written and oral communication skills with good listening and execution skills
Natural ability to communicate sensitive issues without damaging relationships
A commitment to support, inform and be a team player with all of Loan Servicing
Ability to take initiative and produce under minimal supervision
Commitment to adhere to a high degree of confidentiality
Self-directed; ability to develop schedules/project plans and work autonomously to meet deadlines
Ability to work effectively in teams/cross functional groups
Ability to present ideas and/or solutions to Management in a coherent and professional manner
Strong analytical, problem-solving and decision making capabilities with a high degree of creativity and flexibility
3 or more years of professional experience as a Supervisor or Manager
5 or more years of professional experience in collections, servicing or call center environments
In depth knowledge of Auto Finance Loan Servicing including Auto Finance collections concepts and terminology

Quality Assurance Operations Manager Resume Examples & Samples

Possess experience in a fast paced, dynamic manufacturing environment
Must exhibit exceptional leadership skills and a quality-centered focus in all decisions and actions
Ability to stay ahead of a 20% year over year growth rate
Exhibit a strong internal and external customer commitment
Demonstrate consistency and reliability in quality assurance processes
Superior communication and interpersonal skills; ability to build relationships at multiple levels to work across organization toward solutions
Excellent leadership, coaching, and consensus-building skills
Train necessary personnel inspection criteria for upholstered furniture
Manage assigned vendor base and develop and monitor vendor corrective action plans
Conduct pre-production, in-line, and final inspections
Develop written quality standards
Recommend and implement written vendor process improvements
Recommend and implement packaging improvements when necessary
Advance inspection scheduling
Troubleshoot problems when they arise
Execute product enhancements
Knowledge of domestic manufacturing, knowledge of overseas manufacturing a plus
Independent and self- starter. Performs well with minimal supervision
Professional conflict resolution skills
Effective, professional communicator to all levels of vendor management, from line worker through president
Effective, prompt communicator to appropriate corporate contacts
Consistent follow-up skills
Must have reliable transportation and a valid driver s license. Frequent local, occasional domestic travel required
Proven proficient knowledge of Microsoft Office applications (Excel, Access, Word, PowerPoint, Microsoft Projects, etc.)
Exceptional ability to deliver engaging, informative, well-organized presentations to all levels
Bachelors degree in Business, Logistics, Engineering or related area. MBA preferred
5-10 years of experience in quality assurance, manufacturing, and/or design. Project Management and/or personnel management experience (10-12 in lieu of degree) with a progressive track record of increasing responsibility in distribution, logistics or manufacturing environment
LI-SM

Audit Manager, ICG Quality Assurance Resume Examples & Samples

Support the QA Director in the assurance provided by QA over IA’s assurance over the remediation programme within FX and wider markets businesses in ICG in relation to conduct risk
Support the QA Director in fostering a strong QA partnership with the Chief Auditor for ICG and product Chief Auditors
Liaise across the QA team to coordinate inputs from Global Product, Function and Regional QA Partners, facilitating pro-active interactions during QA reviews for ICG
Assist in the review and improvement of global Internal Audit methodology and practices
Provide day to day support and guidance to ICG auditors on methodology-related matters
Perform initial QA reviews of Internal Audit presentations for Audit Committees, Management Committees and stakeholder meetings relating to ICG
Promote knowledge sharing and endorsement of best practices across IA and Citigroup
Apply solid understanding of how internal audit collectively integrates with line management and control functions to accomplish the objectives of the function and overall business
Experience working in large to medium financial services institution or experience of providing external audit services to such an organization
Candidates should have 3-5 years of diversified financial management experience, ideally including experience in audit or a related field
Must have knowledge of operations and control systems as well as an understanding of risk-based audit methodologies
The Quality Assurance & Methodology VP must be a strong, energetic individual with a proven track record in working in high-performance teams
English language skills and any other language skills advantageous

Quality Assurance & Product Integrity Manager Resume Examples & Samples

Responsible for the improvement, implementation, and resolution of the quality assurance procedures and team to positively impact the financial success of ModCloth
Establish and monitor Key Performance Indicators related to quality, departmental, and vendor performance
Manage QC associates who will insure finished goods are manufactured in accordance with the product specifications and the quality of the workmanship meets all specified standards across all apparel, accessory, and home
Identify and proactively surface quality issues to cross functional partners and provide recommendations and solutions
Protect brand integrity and consistency through correct customer facing fit guidance for all apparel
Analyze return data to identify and correct quality and vendor issues at the vendor and style level
Conduct regular internal Quality Assurance training
Partner with Vendor Operations to ensure correct vendor training and to enforce compliance on ModCloth’s policies, procedures, and processes

Manager of Test & Quality Assurance Resume Examples & Samples

Manage, train and develop quality assurance staff members under the selected candidate's direct supervision
Produce and maintain Key Performance Indicators (KPIs) around the testing performed with in the team
Work with Sr. Manager to promote a continuous process improvement program within the team and across all Data Services platforms
Partner with project management in the development of project plans, status communications, and the management of development software solutions
Create test strategies, test plans, re-usable test scenarios and champion automation efforts
Responsible for the preparation of test environments and test data
Manage the availability and reliability of multiple QA environments that are used to test new software and the software deployments for Comcast front office, billing platform, and statement application
Identifies potential test applications and automation tools
Monitors testing, including tracking test deficiencies, the development of improvements and gathering metrics to report progress to leadership team
Provides technical leadership and consultation with regards to test philosophies and methodologies, practices, procedures and techniques
7+ years progressive responsibility and experience in systems engineering
At least 2+ years managing medium to large technology-based teams
Strong knowledge of QA methodology is required
Experience managing testing of Big Data Platforms preferred
Experience with Hadoop preferred
Experience implementing Data Masking solutions
Strong knowledge of Testing tools: HP ALM products and/or Rational tools
Strong Project and QA management background with a proven record leading a team of 10 or more with Onshore and Offshore geographical distribution
Strong team leadership and management skills leading engineering and test personnel
Knowledge of Test Driven Development TDD software process or Agile software development process is preferred
A background in development is a big plus
Rapidly grasps new technology and abstraction; stays in tune with evolving technologies/standards
Must possess the ability to maintain balance between multiple perspectives: customer, business, technical and operations
Excellent presentation and communication skills a must
Must be a team player, able to work closely with cross-functional development groups

Quality Assurance / Risk Manager Resume Examples & Samples

Experience developing and managing QA/QC functions for large software development projects
Experience administering QA/QC programs that include capturing metrics to be utilized for continuous process improvement
Experience identifying, tracking and managing risks using a formal process on large system development and implementation projects
Experience with IPWC Risk Management functionality

Quality Assurance & Training Manager Resume Examples & Samples

A responsive, positive, service-oriented team player who thrives in a fast-paced, busy environment and is organized to handle often competing deadlines would be the ideal person for this position
A person with excellent organizational, analytical, problem solving and communication skills is most likely to succeed. This position requires accuracy, orientation to detail and maintaining a high level of confidentiality. The ideal candidate enjoys training and coaching others in quality assurance activities
5 plus years experience in Medical Billing Quality Assurance and training preferred
BA/BS degree and/or medical billing certification or extensive experience in lieu of degree or certification
Experience managing team of 5 or more Quality Assurance Analysts and Trainers a plus
Experience gathering and analyzing quality assurance data, identifying common errors and creating a training program to address those issues
Experience working in a medical facility or mental health program performing quality assurance functions a plus
Proficiency in Microsoft Office suite, and specifically Excel required

Quality Assurance & Iteds Manager Resume Examples & Samples

Responsible for Project Management duties within the team
Assigns and manages project resource needs for QA and ITEDs
Manages the execution of product testing and documentation efforts, including all associated resources to meet committed delivery dates
Works with Project Managers to develop project schedules and resource allocation models for QA and ITEDs for related projects and other activities such as software deployment, customer integration, and professional services validation
Responsible and accountable for flagging the timing of interdepartmental deliverables and the quality of their output
Responsible for Process Management duties within the assigned team
Maintains product consistency throughout product cycle, to include the initiate, plan, execute, stabilize, deploy and closeout phases through quality checkpoints and analysis
Reviews all defects entered for all projects in responsibility area
Manages quality assurance metrics for performance improvement of all teams/members
Establishes policy and guidelines for establishing what determines QA Complete for all assigned RSM products
Assists in the creation of tasks and checklists for software deployment
Reviews and edits all documentation created within ITEDs
Serve as Organizational Liaison for the team
Manages and responds to Software Quality Assurance and Technical Training and Documentation issues with related groups such as Development, Database and Customer Support
Perform Production Support duties
Assists in troubleshooting and Tier 3 support of production applications
Able to run and comprehend read only SQL query on existing databases for troubleshooting data issues
Assists in maintaining multiple production defect tracking and testing tools
Ability to collaborate and communicate effectively with multiple teams to facilitate a quick resolution to issues
Maintain Quality Management of department and products supported
Assures the viability, functionality and effectiveness of essential tools namely Quality Center, Adobe Technical Suite, RoboHelp and the QA/ITEDS Share
Maintains Learning Center site to make sure all documentation and training is up-to-date and functioning correctly
Oversees the maintenance of all test environments
Grants and limits access to test environments
Has the authority to stop releases with direct communication line to Sr. Management
Strong knowledge of Quality Center
Advanced knowledge of software quality assurance testing
Foundational knowledge of software technical writing and IT training
5-10 years of related technical experience

Manager, Education Quality Assurance Resume Examples & Samples

Manage wide array of eLearning, online, and print training content to ensure accuracy of content. Education examples include but are not limited to coding, case management, clinical documentation improvement, revenue cycle, clinical, provider, post-acute
Proof and polish courses, assessments, and applications to validate all information and ensure the appropriateness of grammar, readability, flow, punctuation, style, and spelling
Coordinate all phases of content editing, such as design, “look and feel,” and storage
Work directly with developers to resolve errors and issues in reviewed content
Interact with subject matter experts, Training Team, Compliance, clients, colleagues, and senior leaders regarding the development and editing of content
Review educational content, and work within our systematic tracking process to keep track of changes, edits, and updates. Communicate updates efficiently and effectively with management, clients, and colleagues
Update all courses and content within Precyse University when governmental and regulatory updates are made, which includes the annual IPPS and OPPS changes
Provide written and verbal rationales to support current and updated content
Develop additional educational content when not editing materials
Utilize multiple tools to generate exciting and industry leading content
Bring new ideas in the areas of content design, content management, and eLearning/multimedia tool usage
Work with our Creative Services team to design unique visuals to enhance messaging and instruction
Assist with determination of the content production schedule for staff, and provide helpful information to staff regarding their content development
Willing to conduct educational webinars or travel to a local site to provide education, if needed
Required credentials: CCS, CPC, RHIA, RN, and/or RHIT
Required: Expert in Microsoft office applications, such as PowerPoint, Excel, and Outlook
8+ years coding experience
4+ years in a content design, management, or editing position
Coding experience a plus
Revenue Cycle experience a plus
Clinical experience a plus
Highly preferred: ICD-10-CM/PCS AHIMA approved trainer AND experience working with ICD-10

Quality Assurance & Risk Manager Resume Examples & Samples

Responsible for the development, implementation and maintenance of an effective Quality and Food safety management (IS0 9001:2000 and FSSC 22000)
Manage Quality Control & assurance activities as per sampling plans, maintenance & calibration schedules
Ensure analytical proficiency (accuracy & precision) through applied Statistical process control (SPC) and participation in Analytical Proficiency schemes/Ring schemes
Manages the development of the department resources through training, informal feedback and individual performance appraisals. This includes; building high performing team, performance management, succession for roles, reward management and employee development
Standards (GRMS) and procedures – Manage DWOB implementation and complete GRMS for the department and the site appropriates
Implement EISC to the department and site. Adhere to all EISC requirement as a HoD
Conducts warehouse audits and oversees the proper execution of the Warehouse and Stock Rotation Index
Attends meetings as required by the terms of reference. Ensures reporting of pertinent KPI and manages with budget
Ensure all new CAPEX investments meet all defined quality criteria and operational qualifications
Assurance, audit and review which includes; Material supplier quality
Performance management (KPI/BPM)
Own the customer & consumer complaints management and timely resolution
Support production departments in the development, implementation and training of Quality standards, procedures and reports
Bachelor’s degree in Chemistry or Microbiology or Biochemistry or Food Technology or Engineering
At least 5 year experience in quality management within a manufacturing environment, preferably Food, Beverage, Brewing or Packaging industry
Experience in Brewing will be an added advantage
A proven track record of building and leading high performing teams and achievement of stretching goals
Ability to build strong cross functional relationships
Attention to detail, high levels of numeracy with advanced competence in excel
Strong stakeholder engagement capability
Fluent in Amharic and English

Manager Regional Quality Assurance GMP The Americas Resume Examples & Samples

Bachelor Degree in Science, Pharmacy, allied sciences, or 3-5 years of relevant experience
Minimum three years in pharmaceutical, biological and/or medical device operations including first-hand knowledge of drug quality assurance and quality control, manufacturing, packaging, regulatory compliance and regulatory affairs
Experience with various pharmaceutical dosage forms is desired
Direct experience with negotiating compliance matters with international drug regulators is a plus

GCP Quality Assurance Audit Manager Resume Examples & Samples

Participating in and supporting all GCP QA internal and external audit programs. Writing audit reports, managing audit database for clinical audits, assisting in the closure of open audit observations, CAPAs, CRO notified quality issues, and deviations
Attending all weekly meetings with contract vendors and Lexicon's clinical operations team to ensure day to day issues associated with clinical trials and CTM are resolved in a timely manner
Collaborating with the QA Manager - Audit Program of Lexicon QA to ensure the audit database in updated and open observations are closed in a timely manner
Generating quality metrics/trends associated with internal and external GCP audits so they can be presented periodically to the Executive Operations Committee (EOC)
Participating and supporting the QA leadership in managing all GCP related quality systems, ensuring compliance to all domestic and international regulations
Participating and supporting the QA leadership in reviewing clinical and clinical QA SOPs in collaboration with the clinical operations team
Bachelor’s degree in biological sciences required, Master’s degree a plus
Minimum of 4 to 6 years of experience in the pharmaceutical industry with at least 4 years performing GCP audits
Experienced in the use of electronic quality management systems to effectively execute quality systems such as MasterControl or TrackWise is a plus
In depth knowledge of GCP regulations, quality systems, quality assurance, quality control and GCP quality audits
Knowledge and hands-on experience in regulatory inspections, vendor audits, and vendor qualification, and internal audits is required
Ability to communicate effectively (verbally and in writing) with internal and external customers
Proficiency with Microsoft Office (Excel, Word, Project, PowerPoint). Experience with MasterControl is preferred

Assurance Quality Manager Resume Examples & Samples

Pharmacist Diploma required
Pharmaceutical industry experience - minimum 3 years
Proficiency in speaking, comprehending, reading, and writing English and French is required

Manager, Loan Quality Assurance Resume Examples & Samples

6+ years of lending underwriting, internal audit and/or regulatory compliance experience; a minimum of four years managing or auditing for quality control in a lending environment
Demonstrated understanding of all lending-related operations and industry, specifically how it relates to Quality Control
In depth knowledge of multi-state lending requirements, Fannie Mae, Freddie Mac and Credit Union policies
Proficient in all programs of Microsoft Office including Outlook, Word & Excel
Excellent knowledge of Federal and State regulatory guidelines and rules with respect to residential lending
Personnel/Project management and/or leadership skills required
Ability to effectively research various guidelines using AllRegs or other search engine
Ability to effectively manage multiple concurrent activities in a timely manner and drive the projects through to completion

Quality Assurance VOC Manager Resume Examples & Samples

Bachelor’s Degree, or equivalent educational degree
5-7 years previous experience in customer experience leadership role, preferably in a call center environment
Experience collecting, organizing and analyzing data, including generating reports and using spreadsheet applications
Experience in data management and/or auditing
Comprehensive knowledge of assigned client program
Excellent communication skills including verbal and written skills are required
Significant knowledge working with Microsoft Office software (Word, Power Point, Excel, Outlook)
Ability to be customer-centric champion
Ability to be a solid relationship builder
Aptitude for strategic thinking
Ability to effectively organize work and priorities against deadlines
Precise and detail-oriented
Ability to develop and maintain effective working relationships with persons from other areas

Manager, Training Quality Assurance Resume Examples & Samples

2) Develop Training Program Standard Operating Procedure, monitor and maintain it to Manulife high standard, including attending classes & providing feedback to trainers, making sure the follow-up & correction/ improvement actions are done properly
3) Provide suggestions/ideas to improve quality of all training activities and programs, and work with CPD team members for implementing continuous improvement
4) Any other tasks/ projects of CPD when the need arises

Quality Assurance Operations Manager Resume Examples & Samples

Identify and promote continuous improvement opportunities in training, process, and policies
Identify and remove barriers to world-class support
Foster a constant feedback loop between front-line agents and business leaders
Demonstrated Data/Analytics experience; Excel wizardry
Prior professional experience with optimization, processes, systematic organization, program/project management
Experience with customer support in a high-volume environment preferred, but not required

Manager Sdet-quality Assurance Resume Examples & Samples

Work with on-site and offshore resources in various countries to guide, improve and audit the automated scripts already in place
Work with infrastructure teams to create single button and/or continuous deployment across all properties
Ability to understand and debug large and complex code bases
Programming experience: C, C++, C#, Java, Javascript, Cucumber
Experience with debugging/testing multithreading programs
3+ years of experience with mobile automation framework and scripting (no record playback) preferred
3+ years of experience with web automation (no record playback)
3+ years experience writing and automating API tests a must
1+ years Load Testing a plus
Experience building tools
Excellent problem solving, critical thinking and communication skills
Previous Lead/Manager experience guiding and mentoring team of SDETs

Manager of Quality Assurance Resume Examples & Samples

Responsible for management of quality planning, quality assurance, quality control, and quality system improvements ensuring compliance with ISO 9001, AS9100, Customer, Government, Regulatory and Statutory requirements
Develops and analyzes statistical data in support of quality objectives and to obtain optimum product quality and reliability with continued focus business goals and the continued reduction of the overall Cost of Quality
Oversees, manages, and improves technical capabilities of personnel through formal courses and attendance at technical symposiums
Responsible for setting and oversee completion of goals for Quality Assurance personnel and conducting annual performance appraisals
Adheres to Ultra Electronics Code of Conduct and Business Ethics Standards
Manages all personnel in the Quality Assurance Department
Ability to maintain sensitive and confidential information as required by government standards
Ability to interact effectively with peers and supervisors
Proficient negotiation skills
Bachelor's Degree in business management or engineering
Minimum 5 years' experience in Quality Engineering, Quality Management, and/or Quality Supervision within the manufacturing sector, with a Defense Contractor is a plus
Ability to obtain a Security Clearance
US Citizenship required

Manager Pediatric Nutrition Quality Assurance Resume Examples & Samples

Leads the Pediatric Nutrition Design Assurance QA team and provides guidance, direction and development opportunities for the direct reports
Develops strategies to measure and improve overall team performance, identifies SMART goals
Assures AN products meet FSMA, using HARPC and Microbiological knowledge
Assures that the design and testing for all Abbott Nutrition Pediatric products are fully compliant with applicable regulations
Facilitates product technical risk management activities through product development stages
Facilitates investigations into complex issues and drives them to resolution
Works on problems of complex scope where analysis of situation or data requires review of defined factors
Exhibits high level of technical competence in data analysis and product related calculations
Collaborates and provides leadership across the technical portion of the organization
Identify/gain agreement on design criteria, negotiate compromises, balance quality with other criteria across all functional areas
Displays working knowledge of relationships between regulations, labeling, process and product. Encounters differing but recurring problems and/or duties
Displays working knowledge of applicable product regulations (eg IFA) and policies

Quality Assurance & Control Manager Resume Examples & Samples

Promote an actively caring culture for Quality amongst all personnel, contractors and visitors
Understand government regulations and corporate requirements regarding Monsanto’s Quality program
Represent the organization (Management Representative) as indicated in the ISO international guidelines and coordinate the implementation and upkeep of a Quality Management System across seed supply and associated functions within the country
Develop and present training related to keeping our quality standards as well as ISO management systems
Plan and manage the collection of samples from Foundation Seed to Fields and Plant for testing – physical purity, genetic purity, grow outs, etc. - to ensure that genetic purity of our seed stocks are maintained as per Monsanto and industry set standards
Continiously monitor field production processes to ensure that a high standard of quality in field production is maintained
Generate reports and incident rates required for the evaluation and measurement of our quality program and our ISO Management system
Foster exchange of best practices between the different groups in the region and within Monsanto
Where seed does not meet Quality Standards make recommendations for write offs to prevent bad quality seed being sold to our customers
Responsible for budget control in the quality department, minimize cost in conjunction of supply reliability, quality and speed to market objectives
Maintain cooperation among operations, other functional areas and corporate with global counterparts
MSc degree in Plant Pathology, Microbiology, Genetics or relevant agricultural field
Experience in seed analysis
Theoretical and practical course in Seed Science
ISTA rules
ISO – proficiency and auditor training
Regular travel to all production regions and lab
Global representation for QA and QMS
The ability to fit within the Monsanto culture and work ethic
This position will be based at the Monsanto Lesiolo plant
Excellent interpersonal and communication skills
Strong teamwork (flexibility to work across the areas and positively influencing others)
Result oriented

Quality Assurance Operations Manager Resume Examples & Samples

Maintain health and safety standards within area and promote a positive health and safety culture on site
Monitor KPIs in regards of Quality and Inventory transaction integrity accuracy (e.g. stock accuracy and shipment accuracy) on site and provide feedback to operations
Review and analysis of customer defect data with development of corresponding action plans to reduce defects
Develop and execute daily, weekly and monthly action plans that increase quality, inventory accuracy and service
Partner with the management line in the communication of policies and procedures surrounding Inventory Control & Quality Assurance and follow up to ensure compliance and consistency
Manage a site based Inventory Control/Quality Assurance team
Carry out supervisory responsibilities in accordance with the organization's policies and procedures, to include: interviewing and training exempt & non-exempt employees; full accountability for setting and meeting operational goals; planning and forecasting; assigning & directing work; appraising performance; rewarding and disciplining employees
Understand the system and processes within the site and provide expertise to problem solving
Solid background in problem solving, very strong analytical skills and proven ability to tackle a variety of operational challenges in a timely fashion
Excellent communication skills (written and verbal) and demonstrated ability to manage, motivate, and influence team behaviors (including people management processes)
A passion about insisting on high standards and a customer-centric mindset
Strong commitment to employee development
Good technical skills – IT skills, warehouse management system
High dependability – able to manage a business that can operate 24/7 (including holidays) and commit the time required to get the job done
Understanding of Lean and Six Sigma and familiarity with WMS systems will be beneficial
Background in operation environment would be an asset
Degree in a Science or Logistics based discipline, with a strong analytical, maths, data analysis bias would be advantageous

Manager of Systems Business Analysis & Quality Assurance Resume Examples & Samples

Lead a team of Quality and Business Analysts who translate business requirements into systems specifications and certify the software as ready for release
Develop, document, and train on BA and QA processes, standards, and methods
Ensure standard practices are being following throughout the lifecycle of a project
Coach and train analysts on developed processes and practices
Work with other development managers to ensure full lifecycle integration of QA and BA processes
Lead process improvement projects related to the internal operations of the application development organization
Develop metrics around performance of the BA and QA functions
Develop a roadmap of process improvements that will result in desired productivity improvements
Manage the capacity and demand of the QA and BA resources across a portfolio of projects
Remove roadblocks and barriers to success for project teams
Champion QA and BA best practices and professions
Four-year or advanced college degree
3-5 years of experience managing staff
5-7 years of experience in systems analysis and project management
Strong understanding of Software Development Lifecycle is required
Experience working with Agile and waterfall project teams and development methods
Business Analysis certifications (CBAP, PMI-PBA) a plus
Quality Analyst certifications (CSQA, CAST, CSTE, CMST) a plus
Detail-oriented and logical thinker with strong analytical skills
Strong leadership and organizational change management skills
Capable of solving complex technical problems
Ability to facilitate RAD/JAD and user story mapping sessions
Ability to develop and interpret wire frames and system flow diagrams
Knowledge of and experience with tools utilized in business process modeling, and requirements elicitation and management

DC Quality Assurance Department Manager Resume Examples & Samples

Supervise, direct, train, and develop associates, including providing frequent and constructive feedback
Communicate departmental/company standards, expectations, goals, changes, and policies to associates
Monitor, maintain, and develop specific, executable strategies to improve product flow, productivity and quality within the department. Analyze workload and adjust staff accordingly to accomplish departmental/building goals
Contribute to and support all company and building programs and initiatives. Work with other managers to achieve overall shift and building goals
Maintain and enhance overall associate relations and job satisfaction through effective communication, fair and consistent treatment, respect for the individual, and establishment of clear expectations and accountability. In an effort to improve overall performance, may be required to administer disciplinary action in a fair and impartial manner as necessary
Ensure associate safety through education and training, promoting safety awareness and accountability, and by promptly addressing potential hazards
Bachelor's Degree in Management, Logistics, or related field and/or equivalent work experience
A minimum of 2 years management experience
Management/Supervisory experience required
Specific technical training (i.e., Certified Public Accountant (CPA), Engineer, etc.)
Proficient communication skills, interpersonal skills, analytical and math skills, problem-solving skills, and organizational skills

Corporate Security Fraud Quality Assurance Testing & Metrics Manager Resume Examples & Samples

Manage performance of 5-10 Quality Assurance Analysts
Partner with Investigative Filing Units to improve overall quality
Maintain monthly quality reporting
Assist with trend analysis on fraud cases for U.S. Bank, to include deficiencies categorization, data integrity and reporting, but also in regard to unusual activity, account type, and/or fraud trends identified
Provide support to Data Manager and carry out assigned duties and projects
Review work performed by team to ensure it meets internal quality expectations
7 to 10 years’ experience testing applications and data or matters or related audit/regulatory experience
Prior management experience preferred and/or experience in testing fraud applications for Financial Institution Consent Order
Prior bank experience in Fraud environment or testing
Knowledge of the Actimize platform
Intermediate knowledge of testing applications, tracking and plans

Quality Assurance Operations Manager Resume Examples & Samples

Managing the site-based Inventory Control and Quality Assurance team,
You’ll maintain Health and Safety standards within your sphere of influence, actively promoting a positive Health and Safety culture on-site,
Monitor KPIs regarding accuracy and integrity of Quality and Inventory transactions; then, you’ll provide feedback to Operations where necessary,
Review and analyse customer defect data, while developing corresponding action plans to reduce and eliminate causes of any issues,
On a daily, weekly and monthly basis: develop and execute action plans for increasing quality, inventory accuracy and service satisfaction,
Partner with Management in the communication of Inventory Control and Quality Assurance policies and procedures: you’ll keep an eye on compliance in your Fulfilment Centre,
Carry out supervisory responsibilities in accordance with Amazon’s wider policies and procedures, including
Interviewing and training both exempt and non-exempt employees,
Assuming accountability for setting and meeting operational goals,
Planning and forecasting,
Assigning and directing work and employee deliverables,
Performance appraisal of team members,
Rewarding and disciplining employees where appropriate
To build up an understanding of Fulfilment Centre inventory systems and processes, and to provide assistance and expertise for problem-solving wherever you can
You possess a bachelor’s degree,
You possess strong analytical skills alongside a solid problem-solving background,
You’ll also need time management skills, to help you tackle operational challenges in a timely fashion,
You’re fluent in English,
Excellent written and verbal communication skills, as well as demonstrated ability to manage, motivate and positively influence team behaviours,
Customer-centric, close attention-to-detail, as you Insist on the Highest Standards,
Strong commitment to employee development,
Strong technical and IT skills: you’re able to learn our Fulfilment Centre warehouse management system,
You’re highly dependable and able to manage business functions that can operate 24/7 (including holidays): you commit the time required to get the job done
A background in a logistics, distribution or similar environment would be ideal,
An understanding of Lean and Six Sigma techniques would be beneficial to your application,
A degree in a science or logistics-based discipline, with a strong bias towards analytics and data would be advantageous

Quality Assurance / Process Manager Resume Examples & Samples

Candidate must have functioned as a Quality Assurance manager previously in at least two different engagements
Prior experience with configuration management and change control processes
Knowledge of Capability Maturity Model Integration (CMMI) and IT Infrastructure Library (ITIL), and ISO-9001
Must be flexible in response to changing requirements
Active DOD Secret clearance
Prior experience with DHS System Development Lifecycle
Prior experience leading Peer Reviews and code walk-throughs

Americas Regional Manager Commercial Quality Assurance Resume Examples & Samples

QP eligibility is preferred
Pharmaceutical or medical device (or related industry) QA/Regulatory Operations 5+ years
Management of complex project or programs 2-3 years
Position reports to and is accountable to the Direct, Global Commercial & Distribution Quality Assurance
The commercial QA Manager (North America) is responsible for ensuring that Abbott Nutrition commercial affiliates implement and maintain cost effective quality system solutions and remain in compliance with regulatory requirements
Failure to meet this goal can result in Abbott Nutrition not fulfilling the commitments of the region/division or corporate compliance plans
Financial penalties to the division, regulatory action and/or wasted resources are possible consequences
As importantly, the quality of Abbott Nutrition products is a competitive advantage in the market place, and any lessening of our standards can have an adverse long term impact on our business
Budget responsibilities will be approx. $1.5MM (travel, training, dept. expenses and labor)

Quality Assurance & Patient Safety Manager Resume Examples & Samples

Current RN License or advanced degree in a healthcare field required
Bachelor’s Degree in a related field required, BSN/MS/MPH preferred
Minimum of 3 years infection direct prevention experience required
Minimum of 2 years’ experience in Quality Improvement and Quality Assurance/ Survey Readiness required
CIC certification is preferred or completed within 12 months of hire
Must have demonstrated experience in the application of process improvement methodologies such as Lean or PDSA/PDCA
Experience in conducting Root Cause Analysis
Strong ability to collect, manage and report data in forms useful for measuring and reporting progress on quality assurance and patient safety goals and standards
Advanced level of use of Microsoft office, Visio or other quality management tools
Highly developed problem solving skills, ability to manage programs and projects
Excellence in presentation skills, interpersonal and written communication skills
Strong coaching, teaching and facilitation skills
Strong knowledge of statistics and data analysis required
Excellent interpersonal communication and problem-solving skills
Experience with, knowledge of, and ability to apply Joint Commission performance improvement standards and core measures required

Quality Assurance Lab Manager Resume Examples & Samples

Develop a professional organization of QA Lab team to support the Estee Lauder Quality standard and Estee Lauder Canada operational business
Direct activities in the areas of Quality Assurance laboratories at Estee Lauder location and 3rd party suppliers in Canada
Supports and interfaces with GSR, Planning, NLM, R&D and Products for all brands produced in Canada
Supports active programs for Quality process improvement throughout Canadian manufacturing and distribution locations
Ensures responsible QA laboratory team has clearly defined annual objectives and ensures performance is reviewed against those objectives
Ensures timelines are met and results reported for Canada QA that aligns with the business objectives
All processes are capable and in control
Working practices are in-line with global company practices and procedures
Regulatory compliance (GLP and GMP)
BS in Science, Chemistry, Engineering or equivalent
2 – 5 years experience in QA Management or a related field
Thorough knowledge of manufacturing, production and testing processes and utilization of quality metrics
Experience in cosmetics, pharmaceuticals, or food industry manufacturing desirable
Good understanding of regulatory requirements for the manufacture of cosmetic drug products (including a thorough knowledge of Health Canada and US FDA regulations)
Competencies: strong managerial, organizational, human-relations/interpersonal skills, excellent written and verbal communication skills, high level of computer literacy, training and coaching skills, excellent analytical skills, good understanding of statistical and problem solving techniques, multi-task capability

Quality Assurance Validation Manager Resume Examples & Samples

Lead/Supervisory or Management experience is required
A minimum of 8 years of related experience within a GMP environment is required
Strong knowledge of Computer Systems Validation is highly preferred
Expert knowledge/understanding of drug manufacturing and packaging processes from sampling and inspection through warehouse distribution is preferred
Intermediate/Expert user in various computer systems: ERP, LIMS, MES and Microsoft Office (including Outlook, Word, Project, Excel, PowerPoint) is preferred
This position will be located in Fort Washington, PA and may require up to 5% travelQuality Systems

Manager of Quality Assurance Resume Examples & Samples

Responsible for continuous improvement efforts to continually improve the quality systems
Establishment, maintenance and reporting of key metrics to monitor and report on project success from a technical, cost and schedule perspective
Planning and managing of daily work assignments for the quality team
Manages the planning and execution of robust quality audits validating the integrity of the processes and systems used to meet project requirements
Leads site/facility stand-up processes for required internal, customer and regulatory certifications
Develops written presentations and verbal communications, including executive summaries for project updates and status
Ensures GKN Safety policies, procedures and best practices are adhered to by the quality team at all times
5+ years experience in an aerospace manufacturing environment
U.S. Person per ITAR regulations to comply with export compliance
Six Sigma Green Belt+ Certification
Understand customer needs and requirements to develop effective quality control processes
Devise and review specifications for products or processes
Set requirements for products from suppliers and monitor their compliance
Supervise inspectors, technicians and other staff and provide guidance and feedback
Inspect final product ensuring customers requirements are met
Keep accurate documentation and perform statistical analysis
Constantly looking for improvement opportunities and develop new efficient procedures
Proven experience as quality manager
Conscientious and responsible, excellent organizational and leadership skills
In depth understanding of quality control procedures
Add additional candidate qualfications that represent an ideal candidate including: education, certifications, experience, or behavioral attributes that compliment the required qualifications

Manager of Quality Assurance Resume Examples & Samples

Provide technical leadership/supervision for all aspects of quality assurance including product black/gray/white box testing, regression testing, performance testing, and test case automation
Leads and mentors team members, recruits new team members, and ensures skill development
Defines roles and position profiles
Identifies training requirements and ensures completion of required training
Supervise activities of QA Teams, providing leadership for staff and work teams including technical leadership
Communicates overall organization progress to leadership and stakeholders
Advanced understanding of Quality Management and QA best practices with regard to testing techniques, methodologies, processes, tools, artifacts, and measurement
Working knowledge of the Airline Industry and supporting applications including the Sabre flight operations a strong plus
Experience as a software developer is a strong plus
At least 5 years of experience leading QA resources using best practices
Experience with the implementation and use of test management tools (e.g. , TFS/MTM, HP ALM QC)
Experience with the implementation and use of test automation and technical testing techniques and tools (e.g. Selenium, TFS, QTP/UFT, SQL, SOAPUI, JMeter, Load Runner, Service Virtualization/CA Lisa) desired

Manager of Quality Assurance Resume Examples & Samples

Builds effective teams through coaching, mentoring and career planning
Develops cross-functional partnerships. Supports and upholds the integrity of ongoing methodology and approach for new systems
Managing a Quality Assurance team
Use of Scrum methodology and participation in all phases of the iterative process
Serve as the “quality advocate” for your functional component area
Design, build upon and maintain automation frameworks at both the UI and API level
Document software defects, using defect tracking system, and report defects to software developers
Ensures compliance with existing processes and standards
Develops, motivates, empowers, and evaluates team to expand professional, management, leadership, and technical skills. Responsible for ensuring continued success of the team members within their functional work area
Experience with performance testing and product development experience; including Black Box/White Box (i.e. White box towards code/api levels, black box is more UI centric)
Good hands on experience with various source control tools (feature branching models/GIT)
Ability to contribute to CI, Unit Tests (Junit, TestNG, Jasmine) as well as API testing (Restful APIs, SOAP APIs)
Proper process understanding to increase QE efficiencies at the Enterprise level
Knowledge of tools such as Jenkins or Bamboo which orchestrate the tests, kick them off programmatically
Database Skills: Understanding schemas, database modeling and query ability; knowing / understanding relational and non-relational database models
Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience
Ability to garner trust among stakeholders
Demonstrates an advanced functional understanding of the retail processes, their supporting applications and their inter-relationships with other systems
Makes difficult decisions based on solid business judgment and functional experience
Ability to manage change effectively and maintain a flexible management response to changing circumstances and customer needs
Ability to effectively lead, motivate and develop associates. Should be able to model professional management skills and behaviors

Manager of Quality Assurance Resume Examples & Samples

Managing vendor teams of 25 to 50+ staff
Lead the Code Quality initiative on behalf of the Enterprise Quality organization, ensuring Developer Code Quality, Unit and Integration testing tools, standards, and best practices across The Hartford are implemented, matured, and adhered to
Analyzing benchmark data and developing improvement recommendations
Defining, designing, deploying and continuously improving process changes
Developing and managing senior vendor relationships
Managing Managed Test Center (MTC) for Maintenance QA Services (i.e. Managed Services Model) and Integrated Test Center (ITC) for Invest Projects
Planning, Optimization and executing testing lifecycles and managing the dependencies with system development lifecycles
Measuring and reporting key process activities and test results
Working with senior executives, when applicable, to plan and manage work activities
Working with QA Directors, Finance Controllers, Human Resources, and Business leadership
Promote and influence leadership and QA implementation in Code Quality, Digital, Agile, Automation and DevOps
Responsible for developing the overall Quality Assurance / Quality Control approach, securing key resources across a matrix environment, driving the data collect, analysis and deliverable construction, and soliciting buy-in on from senior leadership
Collaborating with business architects, technical leads, project delivery managers, CIO's, CTO, architects and program / project managers to define delivery improvement opportunities
Measuring process adherence
Quality Assurance/ Quality Control functional testing experience is attractive including experience in functional testing process, testing lifecycle, and knowledge of the software process, experience advocating software development processes, methods and tools to improve quality and productivity
Prior working experience in Quality Assurance Automation, Code Quality, Digital testing, Agile or DevOps delivery model is a plus
Technical or Developer background in software development, unit, and integration testing is a plus
Strong systems development and project lifecycle execution skills are required including process design, project planning and execution, production support testing skills and the ability to manage large scale change programs
Demonstrated ability to manage shared services organizations with significant change programs
Experience with working in multi-sourced, offshore delivery centers, and shared services environment
Ability to manage vendor contracts and senior level vendor relationships
Process focused and able to apply process maturity principles and practices in a dynamic environment
Exceptional influencing, negotiating, and decision-making skills as well as strong interpersonal and communication skills
Experience with testing automation tools, e.g., HP Quality Center, and process improvement frameworks, e.g., Capability Maturity Model Integration (CMMi) are a plus. Familiarity and experience with industry standard Systems Development Lifecycles (SDLC's) is also important
Demonstrated ability to manage and lead internal staff as well as a contractor organization
Ability to forge and manage relationships across a large stakeholder group

Manager of Quality Assurance Resume Examples & Samples

Managing a software quality assurance team
Collaborate with various departments to ensure successful software releases
Design and execute test plans, scenarios and scripts
Design, build upon and maintain performance testing frameworks
Create and implement efficient and productive processes to improve testing effectiveness
Use of an Agile methodology and participation in all phases of the iterative process
Manage, prioritize, and track the status of multiple projects at the same time
Bachelor’s Degree in Computer Science or Business Administration
3+ years of experience managing a software quality assurance team
7+ years of quality assurance experience
Must have excellent attention to detail and the understanding of how to find defects in complex software
Demonstrated ability to provide solutions to technical problems varying in scope and complexity
Must possess strong leadership and management skills
Experience successfully applying Agile methodologies to develop and execute software test plans including continuous integration and test driven development
Experience with web services / API testing
Experience with performance testing
Strong commitment to quality and ability to work closely and communicate effectively with developers and product managers across multiple teams
Excellent verbal and written communication skills and the ability to run a meeting
Strong customer-service orientation with good follow-through
Organizational skills to manage multiple tasks and jobs to meet deadlines
Adaptable and flexible dealing with change

Quality Assurance & Risk Manager Resume Examples & Samples

Annual Management of the NHS IG TOOLKIT
Leadership in Quality Assurance, Information Governance and Risk
Information management and Data Protection
Risk management and reporting from local risk registers to SSCL Audit Committee
Senior Member of the Quality Assurance Committee
Training and development of IT security and Information Management awareness across NHS SBS including front line, the extended leadership team, the senior management group and NHS SBS executive
To prepare NHS SBS for the strategic challenges that present the business including General Data Protection Regulation
Advisory to the SSCL Executive team and the SSCL Board and Audit Committees on all security related matters
Develop and maintain relationships with senior managers across NHS SBS actively promoting the role and forming strong Business Partner relationships
Demonstrable experience in Business Process Management and Controls
Completed mandatory elements of NHS SBS IGTOOLKIT CBT Training
The ability to formulate plans and implement requirements of standards or policy
A clear understanding of Information Governance and how it applies to the business
A clear understanding of the Data Protection Act 1998
Internal risk or internal controls management experience
Overall responsibility for all NHS SBS IG TOOLKIT and Risk Managment
Maintain awareness of current threats and business risks and be able to clearly articulate these to SSCL Senior Management
Managing the SSCL Security relationships with Steria Group
Managing, updating and publishing technical security polices, standards and processes
Key role and responsibility in the NHS SBS Quality Assurance Committee
Incident Management and Reporting
Provide support and leadership on NHS SBS audit and remediation where appropriate
Maintain awareness of new and upcoming changes to external security policies, standards, laws or new vulnerabilities that may impact SSCL

Manager of Quality Assurance Resume Examples & Samples

Manage a team of highly motivated quality assurance engineers and analysts
Liaise with other teams and departments to ensure QA is represented throughout the product life cycle and create test requirements ahead of product deliveries for testing
Revise and implement processes in support of the transition to an automated continuous integration and deployment environment
Lead by example and facilitate upgrades to the skill set of each team member and the team as a whole
Foster a team philosophy where automation is at the center of all product testing and code deployments
Work in tandem with management to maintain a culture of professionalism, hard work and fun
Ensure the team can support the wide and evolving array of products and features required to meet the demands of the business
Two or more years of experience managing a team of at least two members
At least four years of experience working as quality assurance engineer
Must be able to demonstrate proficiency creating test plans, scripting automation scenarios, working with test automation tools like Selenium and working with automation frameworks
Must have experience transitioning an environment to continuous integration or at least one year of experience working in a continuous integration environment
Must be able to advance multiple tasks and projects simultaneously and ensure target dates are met
Excellent written and verbal communication; must be able to understand and communicate complex subject matter effectively to audiences of differing technical skill levels
Must be able to program in at least one current language; Java, Java Script, Python, etc
Must have experience with GitHub, Angular JS, HTML, CSS and other web technologies
Experience with bug tracking software like JIRA and an understanding of the Agile Methodology
Bachelor’s degree in Computer Science or another technology focused discipline is strongly preferred
Intimate knowledge of web development, web technologies and quality assurance processes
A history as a project manager with superior organizational skills and examples of successfully completed projects

Manager, Training Quality Assurance Resume Examples & Samples

Monitor and evaluate all training implementation & activities for agency force to meet all required training standards
Ensure all sales/training tools designed by AT&D are introduced by trainers and applied by sales force properly, run roadshows in various locations to get buy-in from stakeholders & ensure successful deployment
Develop Training Program Standard Operating Procedure, monitor and maintain it to Manulife high standard, including attending classes & providing feedback to trainers, making sure the follow-up & correction/ improvement actions are done properly
Provide suggestions/ideas to improve quality of all training activities and programs, and work with AT&D team members for implementing continuous improvement
Implement all key AT&D projects and help develop e-learning portal
Any other tasks/ projects of AT&D when the need arises
Having good experience in training, sales & project management
Having life insurance business knowledge at least 3 years is

Quality Assurance Program Manager Resume Examples & Samples

Create, built, and foster an airline industry specific quality program
To include a CFR 121 Continuing Analysis Surveillance System (CASS)
To include a Maintenance Provider (CFR 145) oversite program
Assist in dispatch reliability program creation and reliability indexing
Conduct and supervise aircraft and related records reviews for technical acceptance
Perform, coordinate, and oversee physical aircraft inspections for technical acceptance
Develop performance metrics to assist with driving business results
Be charismatic with a proven track record of positively influencing work behaviors in relatively short amounts of time
Have excellent written and verbal communication skills (English)
Be able to thrive when given high levels of autonomy and responsibility
Have a strong track record of problem solving and very strong analytical thinking skills
Minimum of 10 Years Airline or equivalent experience with CFR 121 and 145 programs as a Quality Assurance/Control or Regulatory affairs specialist
Airframe and Power Plant certificate
3-5 years of advanced Microsoft Excel experience
Willing and able to travel 10% of the time
End-to-end process management experience
Bachelor of Science Degree or higher in business or aviation industry specific

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