Quality Assurance Coordinator Resume Samples

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F Purdy

Fleta

Purdy

986 Monahan Springs

Los Angeles

+1 (555) 281 6676

986 Monahan Springs

Los Angeles

Phone

p +1 (555) 281 6676

Experience Experience

Houston, TX

Quality Assurance Coordinator

Houston, TX

Spencer-Emmerich

Houston, TX

Quality Assurance Coordinator

Provides feedback to management to assist in the creation of performance improvement goals and team development
Provide accurate, direct, consistent and timely feedback to department management regarding observations, performance and results
Assist the Compliance & QC Manager in the development and revision of SOPs for the inspection function
Monitors worker productivity metrics to make recommendation for quality improvement
Assist the Quality Manager in specific training and daily initiatives addressing quality, food safety, and sanitation issues to drive process improvements
Assists with implementation of work flow productivity improvements
Assist the quality Manager in specific training and daily initiatives addressing quality, food safety, and sanitation issues to drive process improvements

Phoenix, AZ

Test Publishing Quality Assurance Coordinator

Phoenix, AZ

Hyatt, Metz and Heidenreich

Phoenix, AZ

Test Publishing Quality Assurance Coordinator

Run a full end-to-end quality check of an exam with Pearson VUE's proprietary software (test driver, delivery manager, and registration manager)
Performs exam specification validation to ensure accuracy
Performs item accounting, ensuring all items are in place
Performs technical checks including cross referencing documentation to the functionality and navigation of the CBT and the results files
Performs database review for accuracy of item structure and item organization as defined by the exam specifications
Knowledge of computer based content management
Works cooperatively with other departments and vendor partners to meet client driven deadlines

present

Phoenix, AZ

Lead Quality Assurance Coordinator

Phoenix, AZ

Douglas-Beatty

present

Phoenix, AZ

Lead Quality Assurance Coordinator

present

Responsible for the review of training records of employees performing clinical trial testing, equipment maintenance records, and personnel competency testing
Participates in the development and implementation of training on new/enhanced QA and QC programs, procedures, and processes
Ensures that testing methods follow established quality control procedures
A strong working knowledge of GxP regulations, guidelines, and industry standards as they apply to computer systems used within the Life Sciences and Pharma industry
Acts as customer liaison during audits of QA database(s) supporting the auditing system lifecycle programs and processes and participate in review of corrective action plans
Demonstrates effective two-way communication to create an informed, positive environment
Develop, implement and manage processes/best practices related to the management of maintenance of QA database(s) supporting the auditing system lifecycle programs and processes to ensure regulatory compliance and strong customer service across all function business units

Education Education

Bachelor’s Degree in Human Services

Boston University

Bachelor’s Degree in Human Services

Skills Skills

Excellent working knowledge of computer systems and applications. Proficiency in the following applications is essential; Word, Excel and Outlook
Strong knowledge of Quality Assurance
Accountable for and able to manage time effectively and work under minimal supervision both individually and as part of a team
Proven abilities to be accountable, detail oriented, thorough and motivated
Strong knowledge of local health departments
Strong knowledge of Food Safety
Good organizational skills and ability to handle multiple tasks and emergency situations that impact potential loss to BOK and customers
Ability to apply basic audit and problem solving techniques
Strong math skills and general knowledge of Accounting Principles
Extensive knowledge and understanding of the products and services applicable to the assigned area

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Quality Assurance Coordinator Resume Examples & Samples

Answer and resolve Timesheet and Payroll related questions and issues
Establish and maintain effective working relationships with internal groups to facilitate exchange of information
Process new Temporary hires including processing paperwork, coordinating orientation and integration with Human Resources
Schedule candidate interviews and manage candidates through interview and review process
Maintain QA technical files
Track and report against Project budgets
Process QA reports as needed
Perform other related duties as assigned or requested
Maintain Vendor Relationship
Proficient on Microsoft Word, Excel, PowerPoint
Ability to work with confidential information
Strong organizational skills and detail oriented
Preferred Accounts Payable experience

Quality Assurance Coordinator Resume Examples & Samples

Develop and maintain a framework to be able to track and report on quality issues identified on inbound product; writing and updating inspection procedures, protocol and checklists
Work with procurement to review product and/or packaging issues and to recommend and implement process changes to improve the overall quality of inbound product / shipments
Coordinate the re-work of product as needed to meet quality standards
Work with various departments regarding next steps for rejected / defective goods to ensure the process is fully documented and meets all requirements set forth by internal controls policies and procedures
Develop and maintain a framework to be able to track and report on quality issues identified on outbound product; writing and updating inspection procedures, protocol and checklists
Work with departmental supervisors to identify best practices and develop and implement process enhancements to reduce/eliminate outbound quality issues
Monitor and update any required reporting regarding the performance of both external vendors and the DC, on a timely and effective basis
Ensure accurate records for all inspection functions are maintained in an organized and easily accessible manner
Participate (where required) in both onsite and offsite meetings to get a sound understanding of the operational needs and direction of the supply chain, sales, IT, and/or merchandising departments
Assist the Compliance & QC Manager in the development and revision of SOPs for the inspection function
Excellent working knowledge of computer systems and applications. Proficiency in the following applications is essential; Word, Excel and Outlook
Effective communication skills in the English language, both written and verbal
Proven abilities to be accountable, detail oriented, thorough and motivated
A minimum of 2 years’ experience working in the supply chain industry, either in a directly comparable role, or in a DC handling and inspecting product
University or Community College graduate, or demonstrated equivalent skills gained through work experience

Contact Center Quality Assurance Coordinator Resume Examples & Samples

Possess excellent speaking voice and vocabulary
Able to type a minimum of 25 WPM
Effective use of computer skills
Exhibit excellent customer service skills
College Degree or 2 year minimum of training / leadership experience

Default Services Quality Assurance Coordinator Resume Examples & Samples

Monitor and evaluate calls for quality assurance and compliance through established quality assurance programs. Track and analyze results for agent and vendor performance scorecards. Develop and maintain data base of individual tests and all results. Proactively communicate any customer issues or trends to the Quality Assurance Manager/Supervisor
Thoroughly evaluate and audit by analyzing individual judgment details, timelines, fees assessed, financial statements title policies, FPI, PMI and payoffs according to policy. Convey feedback to the Quality Assurance Manager/Supervisor
Ensure that overall decisions made are the best option for the customer and the Bank, limits current loss and future non-accrual and charge off for Associated Bank
Analyzes collateral as a source of repayment and uses knowledge of various collateral types to assess loss potential and establishes repossession, liquidation/foreclosure techniques on problem loans
Assist in reviewing processes for efficiencies by possessing basic knowledge in banking documents and procedures used in default services or Loan servicing. Assist in reviewing, creating and revising procedures as necessary
Research We Care Complaint referrals, follow up with colleagues to obtain accurate details of account status, if necessary contact the customer and recommend a response to Customer Care, Legal and Management
Maintain proficiency on core computer systems, department data base, Investor reporting systems and Government reporting systems including documentation updates, reviewing new enhancements and recommending implementation of system problem solving
Be an advocate for the customer by understanding and taking in to account the value of the customer’s entire relationship with us

Quality Assurance Coordinator Resume Examples & Samples

2-year Degree in the sciences
Experience in Quality Assurance and Regulatory environments
2+ years of experience as an Administrative Assistant in a busy environment
TrackWise and product complaints experience

Career Edge, Quality Assurance Coordinator Resume Examples & Samples

Create test plans and test scripts for new features and new products across Bell Media brands
Help review bugs and prioritize their status based on priorities and severity
Interact with developers and project managers to determine testing needs
Analyze business requirements documentation to create test cases and that applications match design and functionality
Write daily reports on QA status and progress of projects in all phases of testing, identify risks and concerns, and make recommendation on how to address problems
Use bug-tracking software to report issues, and maintain records of reported and resolved issues
Collaborate with and provide support to the project mangers and other cross-functional teams to ensure deadlines are met
Knowledge of mobile, desktop, and game console software QA testing
Knowledge of QA methodologies that cover regression testing, ad hoc testing, functional testing
Work with cross functional teams within Bell’s media properties and with 3rd party vendors
1 or more years of professional work experience in software QA in the media or software industries
Experience with Mac, Android, Windows hardware and software
Outstanding collaboration and facilitation skills

Regional Aml Quality Assurance Coordinator Resume Examples & Samples

Periodic reporting of the results of QARs to AML and Bank management
Support the maintenance of global QAR standards based on regional changes to controls and identified risks
Develop regional schedule of QARs in conjunction with current Bank processes and programs
Leverage global QAR workflows and templates for consistent testing and documentation
Assist Regional AML Head with oversight and coordination of AML Site Visits
At least three (3) years of experience in working within an AML (may include Anti-Corruption, Anti-Fraud, and/or Sanctions Compliance) and/or Internal Audit function required
Business fluency in English

Quality Assurance Coordinator Resume Examples & Samples

New York State Registered Nurse
Clinical background in critical care
3-5 years of nursing experience
Prior experience with New York State Cardiac Data reporting

Quality Assurance Coordinator Resume Examples & Samples

55% Quality Assurance Verification
Review client exams for consistency with source files
Document and escalate deviations in client exams with source files
Run a full end-to-end quality check of an exam with Pearson VUE's proprietary software (test driver, delivery manager, and registration manager)
Document systems and processes
Update and edit test cases, test checklists and test scenarios
Understand impact of errors on the team and the business
20% Continual Improvement
Work with the test publishers to provide a high standard of quality for all exam and software releases
Analyze and make recommendations to improve exam publishing and QA processes
20% Software and Technique Support
Install and support Pearson VUE's client software
Support the Testing Services Lab area and equipment
Troubleshoot system hardware or software problems
2 years professional office work experience required
Proficiency in Microsoft Word, Excel and Outlook required
Working experience in Windows 2000 XP required
Great attention to detail
Multi-tasking and cross functional cooperating skills required
Flexibility related to workflow and changing priorities required
Ability to install basic Windows 2000 and XP programs and applications preferred

Quality Assurance Coordinator Resume Examples & Samples

3+ years of Clinical experience
Bachelor's Degree in Nursing
Current NYS Registered Nurse (RN) license
Performance and Quality Improvement background
Solid documentation and assessment skills

Quality Assurance Coordinator National Production Resume Examples & Samples

Responsible for the weekly quality evaluation grading of the 27 National Print Sites contracted to print the New York Times National Edition
Print Site Quality
College Level graphic arts degree or appropriate industry experience essential
Working knowledge of printing presses and other newspaper production equipment desirable
Quality improvement and statistical process experience desirable
Prepress, press, and general production troubleshooting skills desirable
Share

Quality Assurance Coordinator Resume Examples & Samples

Clinical background in cardiology and/or critical care
Strong clinical skills and knowledge
Professional attitude
Active Registered Nurse license

Quality Assurance Coordinator Resume Examples & Samples

Assist in assembling evidence to justify product claims as well as the issuance of claims to vendors in partnership with Global Sourcing and Finance
Coordinate the decision resolution for all DC inspection failures; communicate decisions to key stakeholders
Assist in the process of identifying claims
Manage bizzarvoice chart and samples for Hong Kong offer and vendors
Review weekly stores feedback from the Company’s QA portal and respond with the appropriate course of action to all related parties
Sort and label defective garments with appropriate feedback
Assist with shipping and delivering sample requests to the appropriate recipient
Assist with project preparation for sourcing and vendor presentations
Communicate with Sourcing and Merchandising to ensure accurate quality information is shared
Provide administrative support with filing and other related duties
Bachelor’s degree with coursework in Business, Finance or Accounting
0-3years of experience in related role
Experience in retail merchandise operations support (DC) a plus
Proficient in Microsoft Office (Excel, PowerPoint)
Strong troubleshooting and root cause analysis capabilities
Ability to communicate with, influence, and gain support from cross-functional teams and from all levels of the company
Knowledge of quality assurance and laboratory testing processes, including inspection and inspection sampling plans
Knowledge of textile and garment manufacturing processes
Ability to identify opportunities for cost reduction, quality improvement, and overall process optimization

Quality Assurance Coordinator Resume Examples & Samples

3-5 years of clinical experience
Proficiency in Microsoft Word
Ability to work with physicians
Excellent writing and organizational skills

Quality Assurance Coordinator Resume Examples & Samples

Managing ASQ operations
Strong excel skills preferably with experience of quantitative analysis
Highly organized, self starter, good at managing multiple tasks
Motivated, team player
Organised and methodical with attention to detail

Quality Assurance Coordinator Resume Examples & Samples

Associate degree and/or 2-3 yrs work experience in a customer service experience
Recent experience in monitoring, coaching, and feedback of phone/email Specialists' performance preferred
Detailed knowledge of the following

AA Registered Nurse Quality Assurance Coordinator Days Resume Examples & Samples

Assist with development of education, processes, etc. to improve patient safety and positive patient outcomes
Attend staff, interdisciplinary & other unit meetings to help broaden staff’s awareness of core measures and to
Encourage staff for the job they are currently doing

Quality Assurance Coordinator Resume Examples & Samples

Issues pick ups resolves customer service issues and handles communications with the functional areas of the warehouse
Acts as the point of escalation for customers with QA related issues
Responsible for timely communication of high priority QA related issues to all constituents and stakeholders (Customer Service Manager Sales Managers VP-Sales and Service VP-Operations Controller)
Identifies recurring issues to reduce errors and contributes to a greater level of associate and customer satisfaction
Ensures all QA-related job aids such as shipping guidelines and manufacturer return policies are reviewed for accuracy on a consistent basis and are kept current
Works closely with Sales and Service team members to ensure accurate pertinent and thorough information is obtained to complete QA process
May be asked to assist with phone calls during periods of high call volume
Strong organizational skills that allow for multi-tasking and balancing a time-sensitive workload
Strong interpersonal skills required to develop and maintain cooperative working relationships interdepartmentally with external customers and fellow associates
Strong analytical skills to identify and resolve customer problems while focusing on ways to reduce errors
Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive image
Ability to proficiently use a windows-based system and to accurately input data; preferably with intermediate Word Excel and / or Access skills

Quality Assurance Coordinator Resume Examples & Samples

Conduct quality assurance for completeness, accuracy, consistency and conformity
Remains up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur
Collaborates with the training staff for the purpose of achieving and maintaining quality assurance goals
High School Diploma (or GED equivalent) is required
1-3 year experience in a quality assurance role, preferably in a contact center or customer service environment required

Quality Assurance Coordinator Resume Examples & Samples

Minimum 3 years of quality experience, preferably in a continuous improvement environment related to quality assurance in a manufacturing environment
Organized with strong written and oral communication skills
Ability to perform high school level math
Knowledgeable in FDA (GMP) Good Manufacturing Practices and (QMS) Quality Management Systems Requirements desirable
Understanding IS09000, IS013485 or similar QMS a plus
Proficient using Microsoft Word, Excel, and PowerPoint
Familiar with foreign medical device regulations (CE) helpful
Bilingual English/Spanish a plus
Superior attendance
Team player, positive attitude

Quality Assurance Coordinator Resume Examples & Samples

B.A./B.S. in biological sciences, clinical laboratory sciences, or a related field
Certification by ABHI, ASCP (MT or SBB)
Two (2) or more years of experience in a medical or administrative environment handling time-critical tasks
Experience with PowerPoint design and presentation

Quality Assurance Coordinator Resume Examples & Samples

Recommends process and procedure changes based on evaluation findings and available resources
Communicates Quality Assurance findings effectively with necessary project staff to support and further quality assurance goals
Attends and participates in assigned classroom and CBT training courses
1-3 years of similar work experience
Experience with quality monitoring in a customer service environment preferred
Experience in a quality assurance role, preferably in a call center or document processing environment
Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds

Default Services Quality Assurance Coordinator Resume Examples & Samples

Monitor and evaluate calls for quality assurance and compliance through established quality assurance programs. Track and analyze results for agent performance scorecards. Develop and maintain data base of individual tests and all results. Proactively communicate any customer issues or trends to the Quality Assurance Manager/Supervisor
Monitor and evaluate files for quality assurance and compliance through established quality assurance programs. Track and analyze results for agent performance scorecards. Develop and maintain data base of individual tests and all results. Proactively communicate any customer issues or trends to the Quality Assurance Manager/Supervisor
Thoroughly evaluate and audit by analyzing individual judgment details, timelines, fees assessed, financial statements including a detailed list of monthly bills, taxes/pay stubs, retirement accounts, checking and savings account statements, credit bureaus, valuations, title policies and hardship letters to ensure that all required documentation has been collected, analyzed and processed by the coordinator according to policy. Convey feedback to the Quality Assurance Manager/Supervisor
Ensure that the workout, the fee assessed, waived and/or overall decision made is the best option for the customer and the Bank, limits current loss and future non-accrual and charge off for Associated Bank
Possess basic knowledge in all foreclosure documents, understanding, analyzing and calculating self-employed borrower’s tax returns and profit and loss statements

Quality Assurance Coordinator Resume Examples & Samples

Interpret quality standards and provide support to facets of project to further quality assurance goals
Perform analysis and identify errors in the inspection of finished services
Provide and update routine reports
Assist with internal audits and maintain reports based on audits, when needed
Assist with training as needed
Bachelor’s Degree from an accredited college or university preferred, equivalent experience considered in lieu of degree
1 year experience in a quality assurance role, preferably in a contact center or customer service environment required

Software Quality Assurance Coordinator Resume Examples & Samples

Experience working within LANL’s Weapons Programs
Demonstrated knowledge in software quality including applied knowledge of DOE Order 414.1D
Comprehensive understanding of LANL quality concepts, principles, and requirements
Demonstrated experience performing quality assessments, surveillances, and/or audits
Practical knowledge of LANL business systems, operational and work processes, administrative practices and procedures, and key Laboratory points of contact
An active Q clearance

Test Publishing Quality Assurance Coordinator Resume Examples & Samples

Ensures accuracy of item content as it is handled throughout the data migration and test production processes
Supports migration and conversion of items and images from MS Word documents to database format
Performs item accounting, ensuring all items are in place
Performs exam specification validation to ensure accuracy
Performs database review for accuracy of item structure and item organization as defined by the exam specifications
Performs technical checks including cross referencing documentation to the functionality and navigation of the CBT and the results files
Maintains accurate, up-to-date quality control logs and reports status to Supervisor
Works cooperatively with other departments and vendor partners to meet client driven deadlines
Proven document editing and quality control skills
Proficiency with MS Word and Excel and computer/internet based navigation
Knowledge of computer based content management
Detail oriented with the ability to work in a fast paced, deadline driven environment
Experience with cooperative efforts and being a team player

Quality Assurance Coordinator Resume Examples & Samples

Reviews documents, patient records and orders to ensure completeness and accuracy per department and company policies and procedures
Tracks and identifies trending for training and coaching opportunities
Assists in developing and finalizing process documentation
Monitors reports and provides feedback to management
Provides feedback to management to assist in the creation of performance improvement goals and team development
Monitors worker productivity metrics to make recommendation for quality improvement
Provide accurate, direct, consistent and timely feedback to department management regarding observations, performance and results
Participates in cross-departmental Quality Team to collaborate on best practices and utilization of consistent rating standards
Assists with special projects as assigned by manager
Performs duties of a Clinic Support Rep as needed
Continuously identifies areas of opportunity to enhance and develop staff skills in areas of customer service and time management
Provides input and testing assistance for the development of new system enhancement/efficiencies
Associate degree or a minimum of three years relevant working experience
Position requires heavy telephone contact with clinics customers
Communicate clearly and concisely, both in writing and verbally with others in a professional manner
Organize activities or projects and meet set objectives/deadlines
Computer/Software Skills
High Degree of Professionalism

Quality Assurance Coordinator Resume Examples & Samples

Assist in the design of tests for internal processes in all QA environments
Participate in the design and implementation of regression tests for CRSP data access tools
Execute and document above-mentioned tests
Investigate and isolate suspected product defects, their interactions with supported systems and 3rd party software
Assist in the review, recommendation and implementation of test strategies and plans
Work effectively with CRSP developers, Business Analysts QAs, and other stakeholders to strike the balance between ideal testing and available resources, and establishing long-term quality targets
Serve as backup to other user support personnel specifically in providing front-line support and assisting in production of recurring customs
Contribute to the creation of internal documents
Effectively use software applications used by CRSP to log all activities related to user support
Present effectively to superiors in areas of responsibility (ie. Progress reports)

Composition Quality Assurance Coordinator Resume Examples & Samples

Perform technical specification file validation
Validate specifications against published requirements, check online system navigation tools, test Technically Enhanced Item (TEI) functionality, review and research production/quality issues
Verifying edits as specified
Check technical marks and critical copy on scannable (machine-read) forms (ex. timing tracks, QIMs, skunks)
Interact with Workflow Specialist, Implementation Manager, Technical Composition Production Specialists, Asset Production Specialists, Composition Production Specialists and Graphic Artists in the Publishing Services department daily, as well as Program Team and others as needed
Must be detail oriented and organized
Must be able to multi-task and work well in a team environment
Ability to communicate, in writing, neatly and effectively
Please note this is a onsite temporary (non-benefits eligible) role with projected duration through March, 2017. Local candidates only please

Quality Assurance Coordinator Resume Examples & Samples

Develops and maintains an effective quality assurance program in the Central and Field Offices
Develops and maintains an effective quality assurance program which is applicable to subcontractors
Participates in the development of project goals and objectives, and monitoring achievement of those goals
Participates in project training activity for the purpose of achieving or maintaining quality assurance goals
Participates in departmental administrative tasks related to handling and processing complaint and fair hearing requests
Develops and implements corrective action plans
Effectively communicates with all facets of project to further quality assurance goals
Utilizes MAXebtm and other systems applications for corrections to the client’s enrollment/disenrollment information
Researches and resolves enrollment issues
Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
Performs other duties as may be assigned by the Quality Assurance Manager
High School diploma or equivalent required; associate’s or bachelor’s degree preferred
Incumbent must be bilingual (Spanish speaking)
Ability to use spreadsheet or database software

Quality Assurance Coordinator Resume Examples & Samples

Assist in the design of tests for index back office processes in all QA environments
Analyze and report test results
Investigate and isolate suspected product defects in CRSP utilities and installs, their interactions with supported operating systems, and usage with various programming languages and 3rd party software
Work effectively with CRSP senior staff to strike the balance between ideal testing and available resources, and establishing long-term quality targets
Effectively use CRM and other software used by CRSP to log all activities related to user support

Internal Audit Resource & Quality Assurance Coordinator Resume Examples & Samples

Ability to use project management skills to coordinate audit staff to the Audit Plan
Ability to understand the IIA standards to ensure compliance
Demonstrate strong verbal and written communication skills
Be a motivated self-starter
Be able to identify process improvements
Generate weekly/monthly reports and KPIs for management
Support the use of the Resource and Audit tools
2+ years professional experience
Bachelor's degree in Finance or Accounting
Project Management Professional (PMP)

Quality Assurance Coordinator Resume Examples & Samples

Responsible for plant HACCP and FSMA reporting to include data collection, procedure development and record keeping
Deal with regulatory and plant personnel ensuring ongoing compliance with a focus on maintaining and improving relationships
Collect quality related information from plant floor operators ensuring compliance with quality standard operating procedures
Develop, implement and role out new quality programs (sanitary maintenance, BRC audit gap analysis) to meet Corporate quality standards for all US Plants
Three – five years experience in Quality Assurance and laboratory experience
Excellent PC skills including proficiency in Microsoft Excel, Word, PowerPoint; ability to grasp additional business related applications
High degree of initiative and sense of urgency
Excellent analytical judgment with confidence to act
Excellent verbal and written communication skills. Strong analytical and technical writing skills required
Establish and maintain effective communication with internal and external customers
Demonstrated time management and prioritization skills required
Energetic, self-motivated and the ability to manage multiple projects and work with multifunctional teams
Ability to motivate, lead and influence various levels of the organization
5% travel required
Work hours may vary in order to accommodate the business needs of a 24 hour operation

Quality Assurance Coordinator Resume Examples & Samples

Managing procedural accuracy and enhancements, compliance, governance, and change control responsibilities within the Fraud Operations Team
Developing a strong working knowledge of our systems, policies, procedures and products
Interacting with internal departments to ensure the customers and employees' needs are met
Ensuring compliance with applicable internal policies and procedures and regulatory requirements
Formulating and recommending practices to increase the effectiveness and efficiency of the department
Ensure all documented procedures are certified
Ensures proper compliance with internal and regulatory standards, guidelines and procedures
One to three years of experience in quality analysis and
Strong knowledge and understanding of the products and

Quality Assurance Coordinator Resume Examples & Samples

Matric
Previous experience – proven track record
PSIRA Registration – Grade E

Counseling Treatment Services Quality Assurance Coordinator Resume Examples & Samples

Continuous quality improvement practices
Addiction and sex offender treatment practices and protocol
Counseling techniques
Adult learning processes
AZBBHE rules and regulations
Department of Behavioral Health Licensing (DBHL) rules and regulations
Best practices for correctional programs
Administrative/supervisory practices
Staff development techniques
Security practices
Personal computers and various software including advanced level Excel
Business English
Report writing
Analysis of data
Group presentation and training
Evidence based decision making
Active listening, counseling and interviewing
Collecting and maintaining accurate data/documentation and clinical records
Adapt to changing priorities
Think creatively for solutions
Serve as a role model and mentor for staff
Effectively deliver program in a classroom environment
Interact professionally with security staff and the public
Interact professionally with inmates/offenders in group and one-on-one settings
Work in a secured prison environment

Quality Assurance Coordinator Resume Examples & Samples

Be responsible for maintaining and updating Quality Control Specifications. Maintain quality control equipment, calibration processes and quality control documentation and data records
Develop testing and quality control procedures and equipment, as required, for all products made or distributed by Langley Fittings. Conduct testing to confirm adherence to defined specifications such as certification listing standards. Report product damage/nonconformities to Plant Supervisors and the Plant Manager
Represent the plant with certification agencies and is responsible for the plant meeting product quality certification requirements with assistance from corporate resources as necessary
Engage with and trains manufacturing employees in quality procedures and systems. Evaluate and advise on testing performed by the production team
Participate in the design, implementation and evaluation of new products. Report progress on new product development and leads quality related projects
Be responsible for Quarantine and control of substandard items including defective goods returned. Participate in solving operational issues with impact on product quality
Assist Customer Service and Technical Sales to rectify customer quality complaints. Take the lead in investigating, and resolving complaints and claim dockets. Coordinate technical evaluations of product failures. Responsible for production of all quality investigation reports, both internal and external
Be responsible for maintaining the engineering master drawing records, and making changes using a CAD program
Contribute to effective production efficiency as an active member of the operations team. Support Plant Manager with process improvements and operational support

Quality Assurance Coordinator Resume Examples & Samples

Performs mess hall inspections following the Quality Control Program in matters related to quality control, food safety and sanitation
Performs the Quality Control Plan
Works with Base Mess hall Managers, District Managers and Subcontractors
Provides guidance and direction to Mess hall Managers, District Managers and Subcontractors to ensure compliance with HACCP and Safety programs to include contract compliance
Monitors the Fire Prevention/Evacuation Program

Patient Services Quality Assurance Coordinator Resume Examples & Samples

Completes quality assurance audits of specified number of patient accounts within 3 days post-discharge
Resolves identified billing errors prior to bill drop as required
Audits accounts to ensure all benefits and authorizations are obtained and documented
Solid problem-solving capabilities to identify data element and compliance issues, prepare audit reports, and identify trends
PC proficient with experience in QA software preferred

As-quality Assurance Coordinator Resume Examples & Samples

Maintain and initiate all recordkeeping to include, but not limited to Food Safety, Sanitation, Regulatory Agencies (County Health, State Health Dept. and FDA)
Conduct work station inspections to verify compliance
Verify Hazard Analysis and Critical Control Points (HACCP) logs and other documents are accurately completed on a daily basis
Maintain, monitor standards and train employees in compliance to the Regulated Garbage Standards to meet USDA requirements
Comply with all safety, security, compliance and quality standards and procedures by the Company, by our Clients and by regulatory authorities. Employee must also adhere to all hazardous materials handling requirements

Registered Nurse Quality Assurance Coordinator Days Resume Examples & Samples

Perform medical record screening/abstraction based on approved criteria
Assist in clinical areas when needed
Participate in education of new nursing staff at New Employee Orientation regarding National Patient Safety Goals and Quality Core Measures
Attend staff, interdisciplinary & other unit meetings to help broaden staffs awareness of core measures and to encourage staff for the job they are currently doing

Quality Assurance Coordinator Resume Examples & Samples

Ensure pre-operational inspection of the entire plant is performed daily and within the established timeframe
Performs weekly sanitation checks in auxiliary areas of plant
Daily review and compilation of process control, pre-operational inspection, AQL sheets, retail labels (tray pack, packing, deboned products) and daily documentation on appropriate checklist form
Perform temperature recorder review- Bi-weekly
Back up QA lab duties
Salmonella sponges
Campylobacter samples
E-Coli Samples
Water samples
Environmental Swab-testing, plating, evaluation
Water reuse program monitoring; chiller, spray
Learn and be functional in all QA Technician positions as a backup. Perform direct observation and verification checks as needed with QA techs
Perform plant walk through of structural deficiencies and record on PIP (Plant Improvement Plan)- this is to be emailed to Maintenance and QA Manager weekly
Perform Glass and Brittle Inventory Control and document corrective actions where necessary- monthly
Perform other related responsibilities, as needed, to support FreeBird and Hain Pure Protein Corporation business objectives
Associate’s degree in Poultry or Animal Science, food science, or related field, or equivalent combination of education and/or experience
Ability to organize, plan, and complete work in a timely fashion
Willingness and ability to learn and perform all of the jobs in the department
Ability to recognize and respond to changes appropriately
Demonstrated positive attitude and uncompromising regard for quality and food safety
Strong reading, math, writing, and analytical skills.EEO/AA/M/F/Veteran/Disabled

Quality Assurance Coordinator Resume Examples & Samples

Financial skills
Statistical skills
Ability to influence people at all corporate levels
Ability on people development and talent retaining
Ability to analyze procedures, manuals and laws
Ability to elaborate technical reports
Budget forecasting and control
Knowledge of concepts and applicability of Product Stewardship
Knowledge of chemical production process and related risks (desired)
Knowledge of integrated management systems
5 years in Quality or Manufacturing (mandatory)

Quality Assurance Coordinator Resume Examples & Samples

Monitor 100% of the outgoing mail produced by the Eligibility and Enrollment-Medicaid/Cares Advocate Team
Conduct random sample mail audit (a minimum of 15%) for Community Link Program packets centralized printing produced by the Eligibility and Enrollment- Advocate Intake teams
Conduct random sample audits as needed for special project such as, but not limited to RPC updates, LIS yearly project, Monthly Bulk Mail projects
Conduct monthly Audits on all externally facing Ad Hoc reports containing protected health information (PHI) or other confidential information created by the Performance Analytics Group Team
Conduct random sample mail audits on Smart Scheduling and Clinical Care Visits (CCV) letters/card for members and/or providers
Complete the New York Edit Indexing for the Five Burrows counties of New York City for all cases placed into pending by the Quality Assurance Specialist III, to submit to State
Responsible for the related continuous improvement to the current Quality Assurance mail audits procedures
Participate as required in Altegra Health’s staff meetings. Be a team player and communicate openly and honestly
Language Skills – Must possess strong analytical skills. Excellent oral and written communication skills
Education –High School diploma or equivalent

Quality Assurance Coordinator Resume Examples & Samples

Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed
Document all observations thoroughly by maintaining observation forms and call center monitoring database
As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s)
Ability to objectively evaluate performance against standards and to identify performance gaps and recommend corrective action
Ability to coach and provide constructive feedback on proper process and techniques
Excellent listening and problem-solving skills

Quality Assurance Coordinator Resume Examples & Samples

Under the direction of the QI Team Leader, the LQIC will serve as a resource for health plan, health system and clinic process improvement efforts at multiple partner sites in the state of Michigan
Bachelor’s degree or equivalent experience in clinical process improvement work for 2-4 years
1-3 years of relevant experience in the healthcare field in either quality improvement or health services research
Experience with statistical process control methodology and software

Quality Assurance Coordinator Resume Examples & Samples

Ensures raw materials, in-process and finished products meet company quality and/or food safety standards
May apply approval or rejection labels once evaluation is complete
Assist in minimizing down time by reducing production rework and recalls
Monitor, audit and provide guidance to operators
Process test runs and prepare records, charts, and graphs of results for presentation Management and Production Teams to identify problems, inefficiencies or test (qualify) new products
Manage audit schedule that will include ISO: 9001 and ISO 22000 standards
Tracks and reports the CAR/PAR effectiveness program
Maintain documentation manuals to ensure they are accurate and up-to-date and available to appropriate personnel
Maintain filing of all master documents
Minimum of 5-10 years years of related / relevant experience to position or specialization
Prior experience: ISO:9000,Food Safety, Lean and printing process
Ability to apply skills and possesses the ability to develop advanced skills using tools and equipment appropriate for the position or specialization
Regular and reliable attendance is required
Follow all processes, regulations, safety procedures in the performance of job duties
Computer experience: Micro Soft office, excel

Quality Assurance Coordinator Resume Examples & Samples

Master’s degree or higher in education or education-related field OR progressive experience in related work
Demonstrated analytical skill with quantitative and qualitative data
Demonstrated ability to adapt and manage multiple projects
Demonstrated ability to understand and work with complex systems
Prior experience as an accreditation specialist with NCATE, TEAC, CAEP, and K-12 and/or higher education preferred
Experience working in an institution of higher education, preferably in teacher education
Experience working with the Michigan Department of Education (or other the equivalent in another state) on teacher certification or program authorization
Experience working with various software data management and analysis software
Exceptional written and oral communications skills, especially the ability to write technical reports

Quality Assurance Coordinator Resume Examples & Samples

Weekly Inventory cycles, cycle counts; reconciliation of counts
Identifying and reconciling inventory discrepancies in a timely manner
Comparison Report
Metric Reports
Back-up Quality Assurance Analyst functions and reporting as needed
Coordinate the recoup or repack of damaged inventory
Checking freight for accurate paperwork as requested
Apprising Supervisor and Customer Service Manager of any non-compliant freight
Verifying all freight pulls, transfers, movement of freight and orders
Assist in planning inbound and outbound loads
Assist CSR and other staff as needed
Cross train in other areas of the team
Special Projects as assigned

Quality Assurance Coordinator Resume Examples & Samples

Prepare, issue, maintain, and revise the quality system documents for the Veterinary Diagnostic Laboratory (VDL) to comply with ISO-17025, American Association of Veterinary Laboratory Diagnosticians (AAVLD) standards, NPIP and FSIS regulations
Ensure compliance to laboratory quality systems through an internal auditing program. Oversee audit guidelines. Schedule, coordinate, and/or perform internal quality audits. Train others to perform internal audits and review results of internal audits
Administer programs to monitor the validity, accuracy and provision of laboratory test results by VDL. Implement internal proficiency testing programs. Coordinate reporting of externally provided check samples and review results
Administer corrective/preventative action program within the VDL, ensuring that complaints and non-conformances are investigated, corrected, documented and communicated. Monitor effectiveness of corrective actions
Prepare quality assurance reports to management, clients and regulatory agencies including FSIS, NAHLN, AAVLD, NPIP, and Department of Agriculture
Represent VDL with respect to quality issues with AAVLD, NAHLN, NPIP, FSIS, and other federal and state agencies including the Illinois Department of Agriculture

Quality Assurance Coordinator Resume Examples & Samples

Written Communication
Managing and Measuring Work
High school diploma, attention to detail, strong organization skills/communication is required. Individual must have ability to multitask, proficient with PC applications, (Excel/Word)
To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required

BCR Quality Assurance & Coordinator Resume Examples & Samples

Exceptional attention to detail and high level of accuracy
Ability to multi-task and manage competing priorities
Proficient in Microsoft Office, specifically MS Word formatting and MS Excel
Ability to work both independently and help coordinate team’s activities to meet project goals
Must be flexible and willing to adapt to changing client requirements and update report templates accordingly
Scheduling of site visits for consultants and sub-consultants
Scheduling of report submission by consultants and sub-consultants to ensure reports are delivered to client in timely manner
Quality control of data to ensure consistency within reports and spreadsheets
Quality control of spelling, grammatical or typographical errors within documents
Formatting of reports, including ensuring headers and text are not separated over pages, footers are updated and data is consistent
Ensure photos are correctly numbered and captioned
Communicate relevant project information to the project team and follow-up regarding deadlines
Delegate tasks to other Administrative Assistants

Temporary Quality Assurance Coordinator Resume Examples & Samples

Observe and assess sampling, shipping and packaging operations and recommends modifications necessary to comply with the AMRI Quality System (GMPs, SOPs and other relevant internal procedures)
Provides technical assistance to personnel required for GMP compliance. Assists the warehouse in “contemporaneous” investigations to determine root cause. Recommends effective corrective actions
Routinely verifies that corrective actions from investigations and audits are implemented in a timely manner
Writes, reviews and revises SOP’s related to material management job duties,
Assists in conducting QA training of materials management personnel and training of other quality related issues occurring in the warehouse
Examine documentation during the receiving, shipping, and sampling processes to insure they are being followed and completed correctly and contemporaneously
Participates in the internal audit program
Review weekly temperature and humidity charts and identify any excursions from the specified ranges
Assist in on-site customer audits including tours of the warehouse and providing documentation for review in a timely manner
Recommend and implement methods to increase the quality of products and/or service
Participate in self-development activities and training of others
Complete the Rensselaer Quality Affairs Core Competency in the Learning Management System
Exhibit safety awareness and safe work practices
High school diploma or equivalent; advanced degree preferred
Two-year degree in chemistry or biology or equivalent industry experience
Familiarity with cGMP or ISO 9000 regulations. Working knowledge of warehouse functions
Excellent interpersonal, communication, organizational and conflict resolution skills required
Requires the ability to be an innovator and to enlist the cooperation of material management personnel

Quality Assurance Coordinator Dnata Resume Examples & Samples

Assisting in the development and implementation of Quality and Safety Management System
Experience on quality inspection and auditing will be an advantage
Certification as Internal Quality Auditor
Certification on ISO awareness and SMS trainings will be an advantage
Industry Specific experience will be an advantage
Knowledge in tools, concepts and methodologies of QA will be an advantage
Knowledge of relevant aviation regulatory requirements will be an advantage

Quality Assurance Coordinator Resume Examples & Samples

Setup and operation of packaging equipment
Perform testing procedures to ensure that machines work optimally during the production procedures
Troubleshoot and repair moderate machine breakdowns
Ability to train new associates on machine operation
Maintain and clean machines before and after each shift
Feed information akin to speed, shapes and sizes through the machine set up box
Perform random tests to ensure accuracy
Perform safety checks on every machine
Ensure that machines are producing quality products by managing periodic checks on output
Ensure stocks of needed materials are ready and available at all times
Maintain accurate records of raw materials, samples & equipment operations
Create and maintain activity logs
Solve daily operations problems with limited supervision
Actively maintain good housekeeping standards in their assigned area
Complete daily job checklists & equipment checks/calibrations to maintain quality
Responsible for monthly inventory of chemicals
Operate a forklift to transport materials

Lead Quality Assurance Coordinator Resume Examples & Samples

Oversees documentation, reporting, and closure of audit findings (internal and external) and quality issues (Nonconformances and Client Complaints)
Reviews raw and QC data for accuracy and good documentation practices for clinical trial studies
Ensures that testing methods follow established quality control procedures
Participates in the development and implementation of training on new/enhanced QA and QC programs, procedures, and processes
Conducts trend analysis of audit results and quality issues and provide QA management with initial root cause analysis
Responsible for the review of training records of employees performing clinical trial testing, equipment maintenance records, and personnel competency testing
Reviews clinical trial project records for completeness and accuracy
Responsible for maintaining organized and cataloged records for retrieval for both onsite and offsite storage
Provides support for maintaining select licenses and permits as required by regulations
Develop, implement and manage processes/best practices related to the management of maintenance of QA database(s) supporting the auditing system lifecycle programs and processes to ensure regulatory compliance and strong customer service across all function business units
Demonstrates understanding of technical nature of the work performed in the Clinical Trial Dept
Acts as customer liaison during audits of QA database(s) supporting the auditing system lifecycle programs and processes and participate in review of corrective action plans
Demonstrates effective two-way communication to create an informed, positive environment
Projects a positive, professional demeanor at all times
Participates in the Quality Audit Program
Bachelor's degree with a minimum of 3 years experience in a quality assurance, specifically in clinical research or computer systems validation position
A strong working knowledge of GxP regulations, guidelines, and industry standards as they apply to computer systems used within the Life Sciences and Pharma industry
An understanding of computer system validation practices as they apply to the Life Sciences and Pharma industry
An understanding of the Pharmaceutical Research and Development Process
Basic mathematical / statistical skills

Quality Assurance Coordinator, Delta Resume Examples & Samples

Knowledge of food production, HACCP, FSMA, GMPs and food safety standards required
HACCP, PCQI and SQF certification an asset
Experience in root cause analysis an asset

Quality Assurance Coordinator Resume Examples & Samples

Create, execute, and maintain an end-to-end test plan
Perform functional, regression, and exploratory testing
Develop automated test plans using Telerik Test Studio
Find and communicate software defects to developers
One (1) year or more years of related experience
Previous test experience on a software development team
Complete knowledge of Microsoft Word, Excel, Visio and Project
Experience with Telerik Test Studio a plus
Programming knowledge a plus (C# is preferred)

Quality Assurance Coordinator Resume Examples & Samples

Prepare supportive shipping and transportation documents, including confirmation of global product registration and analysis of BSE Trade Bans and requirements, as applicable
Functions as Quality Assurance Liaison for Logistics and Distribution, and other site quality operations when necessary
Works collaboratively with Logistics, Customer Service/Deployment and Distribution areas to ensure product shipments follow Meria/Bl Good Distribution Practices requirements
Maintains quality standards for returned goods processing (receipt/release/distribution)
Actively participates in destruction of final product by third party vendor activities. Includes organization of material to be destroyed which includes insuring the quantity of each product verified, material is packaged in drums, drums are appropriately identified, and process is documented
Actively works with IO Financial Manager to approve and process monthly destruction requests
Maintains Quality Assurance Quarantine Area in Distribution Warehouse
Have an “On The Floor” presence in the Distribution area
Assist with generation and maintenance of tracking tools and status/KPI reports (including overdue information, table and graphs illustrating overall trends and analysis of trends)
Maintains Directive Gap Analysis program/tracking file – assign local reviewer for newly published Merial documents to perform gap analysis of current procedure(s) against newly published document; populate and maintain associated tracking/status tool(s); ensure reviews and completion of associated gap actions (e.g. CAPAs) are completed on-time; provide applicable KPIs for program
Actively works with Internal Audit program – ensure Internal Audit Schedule for sites is established and Internal Audits are executed per schedule; follow up on open action items/CAPAs to ensure full closure of audit and activities
Assist assigned area with quality systems activities related to distribution
Demonstrate a visible & tangible commitment to HSE and the Merial/BI Values in all work related activities
Attention to detail imperative
Organization skills along with ability to manage time and work
Capability to train others
Ability to work cross-functionally and establish effective working relationships with other departments
Proficiency with PCs and MS Office applications (i.e. Outlook, Excel, Visio, Access) required; familiarity with electronic inventory control system preferable
Knowledge of quality assurance processes/systems
Knowledge of and/or experience working in a regulated environment (e.g. USDA, FDA, etc.) is a plus
Knowledge of Six Sigma and Lean Manufacturing is a plus
Limited travel required
Job requires ability to stand or walk for extended periods of time in observation process
Required to make random observations of distribution or production activities

Quality Assurance Coordinator Resume Examples & Samples

Minimum of one (1) year experience working in a FDA regulated manufacturing environment
Associates/Two Year Technical degree or higher from an accredited university
Minimum of three (3) years’ experience working in a FDA regulated manufacturing environment
Experience in working with complex organization, cGMP knowledge of records and reporting
Excellent Microsoft Office skills - Word, PowerPoint, and Excel
Excellent personal interaction skills
Excellent planning and decision skills
Ability to multi-task and meet required deadlines

Quality Assurance Coordinator Resume Examples & Samples

Become member of sensory team USA with potential to grow into sensory leadership
Roast samples and prepare cuppings according to our company protocols
Handle sample requests, including packaging, labeling, shipping documentation, invoicing and contact with couriers
Maintain sample database (arrival, cupping results, allocations and sent samples)
Maintain cupping lab, storage, filing and supplies
Calibrate with AMS office on cupping scores, protocols, quality documentation and assist where necessary
Follow food-safety protocols, including FSMA, lab-testing, blocking and releasing batches
Subcontractor approval for USA. Gather documentation, evaluate risks, keep certifications up to date
Assist customers with food-safety related questionnaires, handle quality issues and create corrective actions
Proactively advise commercial team and share best practices throughout the company,
Wear PPE (Personal Protective Equipment) when required
Bachelor’s degree. Food science is a plus
Accuracy and attention to detail with a willingness to do things right the first time
Excellent written and verbal communication skills. Spanish is a plus
Hands-on mentality, getting things done under pressure, able to make both fast and thought-out decisions
Analytical skills, commercial awareness and customer focus
Computer literacy. Experience with ERP systems, Excel, Access and other DB systems are a plus
Experience with coffee is a big plus but not a requirement

Quality Assurance Coordinator Resume Examples & Samples

Current California State Registered Nurse License
Basic Life Support ( BLS ) certificate
Minimum 5-years' experience in home care
Minimum 2-years' experience in ICD-9 or ICD-10 coding
Intermediate knowledge of Microsoft Word, Windows and Excel. Requires the ability to type efficiently
Valid driver’s license with no excessive violations or accidents
Minimum state requirements for auto insurance
Bacherlor's Science of Nursing Degree ( BSN )
Master’s in Nursing or health care related field
OASIS C2 certification
Experience with Allscripts and EPIC
Knowledge of CMS 5 star ratings

HR & Quality Assurance Coordinator Resume Examples & Samples

Represents the local branch in Job Fairs/Hiring Events/Local Staffing Initiatives
Coordinates required training, screenings and certification completions
Ensures compliance with Federal, State, & ResCare requirements (initial and annual compliance, ResCare-specific mandates)
Conducts suspicion of use screening/facilitate on-site drug alcohol testing
915 INTERSTATE RIDGE DR STE A , GAINESVILLE, GA 30501-7076 USA

Senior Quality Assurance Coordinator Resume Examples & Samples

Assists with Quality System activities, projects, document changes
Supports internal/external audits per International Organization for Standardization (ISO) and Good Manufacturing Practices (GMP)
Prepares Quality performance trend reports
Knowledge of GMP/ISO Requirements
An understanding of key practices and procedures of the function, company products, and policies
Must have demonstrated interpersonal skills
Ability to read/comprehend, write, and communicate effectively in English
Five years of related experience in the medical or pharmaceutical industry preferred
Preferred knowledge of engineering technology in a Quality Assurance (QA) context acquired through practical experience and/or an Associate’s degree
Preferred audit experience acquired through practical experience or lead auditor certification for ISO13485 or ISO 9001:2000
Experience working in a broader enterprise/cross-division business unit model preferred

Quality Assurance Coordinator Resume Examples & Samples

Develop Audit and reporting processes for off-phone department functions
Conduct Audits of functions for processes such as; Eligibility Team, MSAdmin,
PCP changes for new and existing members are completed correctly, on a daily basis, and in a timely manner
Reports are accurate and timely
Employees are kept up-to-date with any new information
New employees are able to function productively
Complaints/Grievance reports are accurate and thorough before submittal to Supervisor/Manager
Supports achievement of department administrative measure benchmarks
Results of the monitoring will be used to educate representatives about the correct information they provide to callers, appropriate telephone language and manners, and to instill pride in providing high quality customer service over the phone. Results will also affect performance evaluations. Repeated poor ratings of telephone service shall result in disciplinary action
Member Services management staff is alerted to potential quality issues in a timely manner
Prompt identification and communication of issues promotes opportunities for process improvements and increased effectiveness and efficiency
Customer satisfaction is achieved and maintained
Community events are attended and information provided in a thorough, professional manner

Test Publishing Quality Assurance Coordinator Resume Examples & Samples

Bachelor Degree preferred
2+ years professional office work experience required
Effective problem-solving skills
Strong ability of technical learning
Ability to maintain data confidentiality and security

Quality Assurance Coordinator Resume Examples & Samples

Coordinate and implement Quality training programs for all employees (including new hires) in the areas of HACCP, CCP, GMP and FSMS
Generate Standard Operating Procedures and work instructions for function specific quality control tasks and train employees in these tasks, standards and responsibilities
Lead / Co-lead the factory HACCP program, including employee training, facilitating equipment and process audits, documenting audits and team meetings and implementing action plans
Verify compliance of factory sensory program
Evaluate and trend consumer complaints to identify root causes and implement corrective and preventive measures
Conducts all internal quality audits and leads / co-leads preparation for all 3rd party external quality audits
Conducts and coordinates traceability exercises
Bachelor Degree in Microbiology, Food Science or related science
Quality Assurance experience within consumer products, specifically beverage, food or other clean environment
Experience in the consumer products industry or food and beverage with familiarity with quality and hygiene regulation
Proven track record in delivering results by working with cross functional teams
Demonstrated Leadership and/or Supervisory experience
Experience with HACCP, GMPs and FSMS
Experience with document control systems and electronic data base management systems
Ability to develop and implement quality assurance training
Ability to set priorities and delegate activities as necessary

Quality Assurance Coordinator Resume Examples & Samples

Proficient in using a calculator, weight scales and thermometers
Good mathematical, analytical, verbal, written, interpersonal and organization skills
Some understanding of Good Manufacturing Practice (GMP) and HACCP guideline a plus
Knowledge of Food and Drug Administration (FDA) regulations a plus
Must be able to work any shifts and weekends
Ability to work in a cold environment
Ability to work with little to no supervision
Previous food industry experience a plus
Computer literate in Microsoft Word, Excel and PowerPoint preferred

Quality Assurance Coordinator Resume Examples & Samples

Maintain and initiate all recordkeeping and key performance indicators pertinent to the quality department to include but not limited to food safety, sanitation, regulatory agencies, internal and external customers
Daily monitor of operational procedures consistent with proper food safety practices
Daily monitor and documentation of facility conditions to management
Support CSC leadership with inspection readiness. Coach CSCs before, during and after all external quality, food safety and sanitation inspections
Assist with the development and monitor 3W’s resulting from an audit perspective
Assist the quality Manager in specific training and daily initiatives addressing quality, food safety, and sanitation issues to drive process improvements
Conduct menu recipe verification versus prepared items (gold standard verification)
Conduct inspection checks (dispatch, non-bonded, bonded, equipment, dispatch, etc.)
Assist in researching alleged food-borne incidents

Quality Assurance Coordinator Resume Examples & Samples

Site champion for Allergen Management across the site
Supporting the structured root cause analysis after food safety-related incidents
Assisting with finished product release activities
Co-ordinating third party Quality-related audits
Assisting in maintaining compliance with Nestlé and regulatory standards related to food safety and quality
Coordinating and leading improvement projects across the site
Participating as an active member of site TPM rollout

Quality Assurance Coordinator Resume Examples & Samples

Education: Two years of home healthcare experience (or the equivalent in post-secondary education experience)
Licensure: Current state licensure as a registered nurse or licensed vocational nurse
Reference: Minimum of two professional references that meet the standards of Epic Health Services
Experience: At least 1 year experience in quality improvement preferred or directly related field
Skills: Accurate data entry skills. Advanced knowledge of MS Office Suite applications

Quality Assurance Coordinator Resume Examples & Samples

Perform QA functions (LIMS batch check-in, batch record issuance, line clearance, etc.) in support of manufacturing operations
Participate in documentation management processes to include SOPs, APRs, batch records, protocols, and reports as appropriate
Organize and manage the GMP document control storage areas
Scan and archive completed GMP documents such as batch records, validation reports, test data, etc
Create and issue bulk labeling for drug products
Assist in compiling manufacturing data for drug products and API
Provide document retrieval support during regulatory audits
Responsible to carry out assignments while receiving instruction, guidance, and direction from others and uses existing procedures to solve routine or standard problems
Communicate potential compliance issues or problems to the QA Management, Operations, or Senior QA personnel in a timely manner providing sufficient details and supporting information

Quality Assurance Coordinator Resume Examples & Samples

Responsible for plant Food Safety Plan reporting to include data collection, procedure development and record keeping
Perform plant floor duties including quality audit inspection record keeping, product sample collection and analysis, Food Safety Plan updating, compliance, auditing and active participation in the 5S program
Develop, implement and roll out new quality programs (sanitary maintenance, BRC audit gap analysis) to meet Corporate quality standards for all US Plants
Participate in regulatory audits and perform Acting QA Supervisor duties during QA Supervisor’s absence
Work flexible hours and participate in operational tasks outside of the quality role as needed to assess and improve food safety and quality program
Four year college degree in Food Science, Chemistry, Microbiology or related field (Desired)
3 – 5 years’ experience in Quality Assurance and laboratory experience
HACCP/FSMA certified or is willing to become certified within 6 month of hire
Excellent verbal and written communication skills. Strong analytical and technical writing skills
Energetic, self-motivated and the ability to manage multiple projects across multi-functional teams

Quality Assurance Coordinator Resume Examples & Samples

Current California StateRegistered Nurse License
Minimum 2-years' experiencein ICD-9 or ICD-10 coding
Intermediate knowledge of MicrosoftWord, Windows and Excel. Requires the ability to type efficiently
Valid driver's license with noexcessive violations or accidents
Minimum staterequirements for auto insurance
Master's in Nursing or healthcare related field

Quality Assurance Coordinator Resume Examples & Samples

Distribution of daily quality reports to staff and leaders that track quality adherence, action on remediation items, and rewards for exceptional quality performance
Managing the creation of procedures in response to audit findings and/or collaboration with Operational Control/Documentation Control personnel
Candidate must possess a strong working knowledge of systems, policies and procedures, and partnering with Employee Engagement and leadership to ensure gaps in communication and training are addressed
Interacting with internal departments to ensure customer and employee needs are met
Call monitoring and reporting through the CMS system
Ensuring compliance with applicable internal policies, procedures, and regulatory requirements, documenting and presenting action plans
Formulating and recommending practices to increase the department effectiveness, efficiency, and compliance to regulatory standards
Leading meetings with staff or managers presenting information in a clear concise manner. Must be able to present to a wide variety of attendees in Change Control meetings and possess the ability to respond to questions in a professional, clear, and understandable manner
Three to five years of experience in quality analysis and measurement activities
Advanced knowledge of operational functions, systems policies and procedures for Fraud and Dispute Case Processing
Broad understanding and practical application of applicable laws and regulations (Regulation E and Regulation Z)
Excellent interpersonal, verbal, and written communication skills
Candidate must be proficient at using Microsoft Excel, Word, PowerPoint, SharePoint as these tools are critical to this position

Training & Quality Assurance Coordinator Resume Examples & Samples

Bachelors' degree or equivalent combination of education/experience
2 years of relevant health insurance operations experience
Demonstrated skills in teaching adults of varying competency levels are
Able to implement instruction modules
Demonstrated ability to provide coaching and mentoring to service specialists to improve overall customer satisfaction
Ability to work independently on numerous tasks simultaneously
Proficient use of Microsoft Office tools
Facets navigation skills
Documentation writing and publishing skills

Senior Quality Assurance Coordinator Resume Examples & Samples

Run queries, analyze quality data and generate metric reports and presentations to support MCS Management Reviews
Performs reporting on trends as needed to support investigations
Review quality data for investigation escalation
Initiates change requests in the electronic document control system
Establishes goals and methods to assure optimal customer service
Helps resolve and/or facilitate resolution of problems including identifying causes to prevent re-occurrence
Support NCR investigations in manufacturing and receiving inspection

Quality Assurance Coordinator Resume Examples & Samples

Bachelor’s/Associates degree in Human Services, education, psychology, sociology or related field
Minimum 2+ years related experience
Demonstrate knowledge of quality assurance procedures and federal, state and local coalition laws and mandates
Demonstrate knowledge of computers and knowledge of data management processes
Demonstrate knowledge of eligibility determination processes and filing procedures
Demonstrate good communication, telephone and customer service skills
Be able to use telephone, calculator, copier, and personal computer
Minimal Travel

Quality Assurance Coordinator Resume Examples & Samples

3-4 years in a production environment preferred
Constantly exhibits attitudinal leadership and independent thinking with a big picture view
Demonstrated ability to manage multiple tasks simultaneously in a deadline driven environment
Maintains flexibility and adaptability; manages ambiguity effectively
Deliver innovative thoughts and ideas
Build effective working relationships to meet/exceed goals in a team environment
Strong ability to manage responsibilities independently
Must be proficient with Excel software programs including spreadsheet application and Microsoft Office
Knowledge of quality coordinator responsibilities is a plus

Quality Assurance Coordinator Resume Examples & Samples

Monitor online activities for undergraduate and graduate courses each semester
Provide formative and summative evaluation reports of online monitoring results. Compile annual report addressing student learning goals
Provide in-class observations for identified courses
Provide evaluation reports for each in-class and online observations
Work with faculty and Instructional Design team to continuously improve course design
Support goals and objectives of the School (and College), both learning and administrative
Collaborate with colleagues, staff and College community members
Serve on specified committees, including the College-wide Academic Assessment Committee (AAC), representing SCPS
Participate in exploring and developing programming such as health informatics
Teach 6-9 accelerated, hybrid courses annually

Quality Assurance Coordinator Resume Examples & Samples

Must participate directly in any audit of the organization by the regulating agencies and assist with reviewing the findings to ensure validity, and developing action plans
Two years of recent experience in a mental health setting is preferred
Good computer skills and an eye for detail
Employment is contngent upon a criminal background investigation and pre-employment drug screen
Must be at least 21 years of age

Quality Assurance Coordinator Resume Examples & Samples

Serve as SCAR Coordinator and is responsible for the following
Present potential SCAR issues for review and acceptance/rejection
Facilitate and monitor timely completion of SCAR actions
Retrieve SCAR documentation from responsible parties and review for accuracy and consistency, and maintain SCAR files
Maintain SCAR log and databases
Schedule, facilitate, and document monthly SCAR Review Board (CRB) and Team Leader status meetings
Obtain/organize division/site data source reports & analyses
Create and distribute SCAR status matrices to responsible parties, managers, and board members for all open SCARs
Prepare monthly SCAR information for Quality Management Review (QMR), Site Quality Data Review Board (SQDRB) and Corporate Red Green Light (RGL)
Regularly interact with management concerning SCAR issues and status
Revise SCAR procedures and forms to ensure they align with Corporate and Regulatory requirements, as necessary
Designated alternate for Quality Systems Manager in regards to SCAR issues
Responsible for developing, coordinating, and facilitating SCAR training
SCAR representative on the Material Review Board and responsible for ensuring MRRs are escalated into the SCAR system as appropriate
Assist in writing, reviewing, and modifying quality system documents
Responsible for maintaining compliance with GMP, QSR, ISO, and all company policies and procedures
Track status of FIRs, and SPAs to ensure a SCAR is opened as applicable
Maintain the FIR/SPA log
Contact originator of FIR/SPA when a SCAR is required
Track the review and approval of CRs associated with SCARs
Act as the Real Time Aging Coordinator for the BPV Stability Program
Responsible for monitoring and tracking Real time aging samples
Notifying originator when samples are due out of the aging cycle
Perform other duties at the direction of management
Must read, write, and understand English
Must be exacting in handling detailed information/data
Must posses good decision making skills and use discretion when necessary
Strong computer skills, including experience with Word, Excel, Access, PowerPoint, QUMAS, and flowcharting software
Strong organizational and administrative skills to keep a number of simultaneous projects moving forward
Ability to interact effectively with other departments within the company
5 years experience in Quality Assurance and Medical Device Industry is preferred
High School diploma or educational/experience equivalent

HR / Quality Assurance Coordinator Resume Examples & Samples

Assists applicants with the hiring process and ensures completion of each step on the “road to employment” (ex. pre-employment screening, interviewing, job offer, licensure, reference checks, screenings, etc.)
Acts as face-to-face applicant support at the branch level
Completes data entry in required employment, payroll and scheduling systems (ADP Enterprise, Point of Care, Cornerstone, etc.)
Conducts periodic/scheduled audits of employee files
892 E USA Circle, Suite 102 , Wasilla, AK 99654-7188 USA

Quality Assurance Coordinator Resume Examples & Samples

Planning, conducting and reporting the results of internal, supplier, and/or clinical related quality audits to departmental and operational management
Planning and coordinating audit and project activities using multi-discipline / multi-functional teams
Identifying and escalating internal and external situations which may pose quality/compliance risks that may adversely affect business operations
Assisting in the development, implementation and continuous monitoring of objectives, procedures, tracking and trending mechanisms to ensure that management is consistently informed on the status and effectiveness of compliance activities
Participating in the development of audit resources through training and/or mentoring to increase the overall organizational capability
Conducting analyses, consulting and assessments of various operations and processes by applying their knowledge and judgment in areas where they may have little to no previous work experience
Evaluating situations to determine the potential impact
Leading or participating in corrective actions and programs designated to enhance the quality and compliance posture of the organization
Providing guidance and recommendations to management on Good Manufacturing Practices (GMP) implementation and issues resolution. Maintaining confidentiality of information obtained during audits

Quality Assurance Coordinator Resume Examples & Samples

Assist in the investigation of quality issues
Monitor and maintain processes
Coordinate internal and external quality assessments
Review and update appropriate quality systems documentation
Perform data trending and reporting
Monitor and repost on Quality Management System (QMS) processes as required by QMS procedures or (Quality Assurance (QA) Managements
Gather data as needed for QA and other Cook Medical functional areas
Associates degree in a technical field; or experience of such kind and amount as to provide a comparable background
Knowledge of Cook Inc. quality systems, associated documentation and product lines is preferred
Knowledge of medical device regulations, including pertinent standards

Revenue Cycle Quality Assurance Coordinator Resume Examples & Samples

Knowledge of federal and state laws related to healthcare
Strong working knowledge of auditing
Strong organizational, planning, analytical and problem-solving skills
Extensive knowledge and understanding of complex healthcare systems
Knowledge of fraud and abuse related to Medicare/Medicaid reimbursement issues
Ability to identify compliance and privacy concerns
Team oriented and customer focused

Quality Assurance Coordinator Resume Examples & Samples

Associate Degree required. Bachelor's Degree preferred
3+ years experience with Quality Systems in a medical device company desired
Distribution/logistics environment or equivalent work experience is a plus
Demonstrated knowledge of FDA/QSR and ISO Quality System Requirements
Computer proficiency, experience with common application programs – word, Excel, PowerPoint, database, and spreadsheets, required. Experience with SAP preferred
Position requires good judgment and decision making skills
Position requires excellent attention to details
Requires physical movement of product with actions such as moving, reaching, grabbing, packing, lifting, stacking, pulling, and pushing. Position requires occasional heavy lifting, up to 40 lbs
Must be capable of making accept/reject decisions based on established procedure and criteria
Must be able to recognize and bring to supervisory attention situations which may impact quality but which are not covered in established procedures
Work to ensure processes are compliant with FDA/QSR and ISO Requirements
Author or supply direction in developing or revising procedures and work instructions to clearly and effectively document processes
Ensure compliance to established document control and record retention procedures
Maintain labeling, manual, and insert reference library
Maintain complaint handling process
Coordinate and/or participate in process validation activities
Maintain system for calibration of testing and measuring equipment
Ensuring that all Regulatory and Quality requirements are followed as documented. This will require that the incumbent periodically monitor quality processes by attending meetings, reviewing work results, and completing spot audits
Ensuring that product(s) on complaints, quality/regulatory holds, and re-inspects are processed in a timely manner with proper documentation
Ensuring that KSEA Regulatory is notified of all Quality Holds issues immediately
Ensuring that all requests submitted to the Quality department are communicated and successfully resolved or transferred to the correct departments for resolution
Ability to travel to Inter-corporate or supplier audits. Attendance at other company meetings worldwide may be required. Travel estimated at 5-10 %
Participate and/or lead cross-functional improvement teams
Must be able to maintain productive and respectful working relationships with all employees
Strong written skills are required to proof read, edit, and write procedures
Will interact with all levels of the organization to communicate needs and relay information to KARL STORZ employees located at multiple locations. May also interact with external customers and suppliers. This will require effective written and oral communication skills
Must be able to adapt and demonstrate flexibility in dealing with changing priorities and work situations

Quality Assurance Coordinator Resume Examples & Samples

Ensures the quality of all testing activities, from design to documentation
Develops and applies programming malfunction solutions
Takes part in developing and executing quality assurance and risk management strategies
Prepares and distributes documentation to users regarding any changes made to IT tools
Updates Programming group documentation
Produces statistical analyses
Performs any other related tasks

Quality Assurance Coordinator Resume Examples & Samples

Assess the effectiveness of training programs
Experience with adult learning principles
Good public speaker and at ease moderating large groups

Quality Assurance Coordinator Resume Examples & Samples

High school diploma or equivalent required. Two years IME experience preferred. Knowledge of the insurance industry preferably claims management relative to one or more of the following categories: workers' compensation, no-fault, liability, and/or disability preferred
Strong knowledge of medical terminology perferred
Qualified typist with a minimum of 40 W.P.M preferred
Must be able to operate a general computer, fax, copier, scanner, and telephone
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
Must possess excellent skills in English usage, grammar, punctuation and style
Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met

Contract Operations Quality Assurance Coordinator Resume Examples & Samples

Manage Quality notifications and approval tracker from organizations where ICU Medical serves as a Finished Goods Contract Manufacture
Manage Quality notifications and approval tracker from Finished Goods Contractor manufactures for ICU (eg: Pfizer-Rocky Mount)
Manage Quality notifications and approval tracker from other organizations ( eg: Technical Operations, Scientific Laboratory Service (SLS) etc.) from Pfizer providing support to ICU
Track/ Coordinate the stability study program with SLS
Develop and implement Contract Manufacturing procedures for new vendors or contracts assumed by ICU Medical
Organize meetings, as needed with Contract manufacturers
Organize meeting with different functional groups at Austin site and provide weekly update on various pending activities
Maintain documentation of notifications and approvals
Working knowledge of FDA regulations
Strong interpersonal skills with ability to interface with multiple levels of people in the organization, including plant personnel and outside service providers
Expertise with word-processing, spreadsheet, and presentation software
Bachelor’s Degree (Chemistry, Biology, Microbiology, or Engineering preferred)
2 - 3 years’ experience in Quality, Manufacturing, Engineering or R&D functions or any combination

Quality Assurance Coordinator Resume Examples & Samples

Manages procedural accuracy and enhancements, compliance, governance, and change control responsibilities within the Fraud Operations Team
Manages documentation re-certification and letter inventory for Fraud Operations in collaboration with Operational Control/Documentation Control personnel
Partners with business analysts to ensure all risks, challenges, and impacts are presented for Fraud Operations
Conducts analysis of business need, including documenting procedures, risks, challenges, scheduling meetings, planning agendas, and conferring with business line leaders
Works with business line managers to develop an environment of self-identification of outstanding procedures, risks, and challenges
Leads meetings with staff or managers presenting information in a clear concise manner. Presents to a wide variety of attendees in Change Control meetings and responds to questions in a professional, clear and understandable manner
Distributes daily quality reports to staff and leaders that track quality adherence and action on remediation items and development of formal quality business line reporting
Partners with Employee Engagement leadership to ensure gaps in communication and training are addressed
Interacts with internal departments to ensure the customers and employees' needs are met
Ensures compliance with applicable internal policies and procedures and regulatory requirements
Formulates and recommends practices to increase the effectiveness and efficiency of the department
Ensures proper compliance with internal and regulatory standards, guidelines, and procedures through the CAT submission process
Provides business line testing support for necessary installations and UAT testing prior to install
Helps the business line develop new processes and procedures to better create efficiency within all departmental groups
Fosters business relationships with many business lines to ensure successful completion of all required projects
Utilizes Microsoft Office applications, including Word, Excel, and SharePoint to support Fraud Operations business lines
Advanced knowledge of the productivity and accuracy standards of the assigned area

Quality Assurance Coordinator Resume Examples & Samples

HS Diploma and three years of experience in an AR Coordinator role or equivalent account support role
Strong math skills and general knowledge of Accounting Principles
Demonstrated excellent communication and customer service skills
Ability to apply basic audit and problem solving techniques

Clerical Quality Assurance Coordinator Resume Examples & Samples

Receives client submissions and inputs client and examinee data in the system tracker or database
Verifies all cases contain information needed for the clinical review process
Maintains daily contact with the Clinical QA Coordinator regarding workflow and status of pending reports
Tracks documentation of all processes, communications, report status and due dates via system tracker or database
Maintains a daily log of files that require follow up, clarification or concerns in the tracker
Receives completed reports and reviews for completeness and accuracy, including proper formatting, grammar and sentence structure
Completes and or ensures all invoicing is billed daily and in accordance with company practices and client contract
Handles and responds promptly to incoming calls, emails or faxes from physicians or clients requesting report status and/or information
When necessary, works with transcriptionists and/or physicians’ offices regarding report details, clarification, Addendums, etc
Ensure all medical records and reports are properly documented and saved in the appropriate location
When necessary, notifies management of any report issues or concerns requiring managements’ attention
Ensures all practices are carried out in accordance with HIPPA compliance practices, state and federal safety standards and legal regulations
Promotes effective and efficient utilization of clinical resources and supplies
Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
Must have a full understanding of HIPAA regulations and compliance
Ability to follow instructions and respond to managements’ directions accurately
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
Must be able to stay focused and concentrate under normal or heavy distractions

Quality Assurance Coordinator Resume Examples & Samples

Collects and analyzes data from many sources and turns that data into information for presentation and improvement using statistics, graphs and dashboards
Participates in committees as required and reports data and Performance Improvement activities to the QAPI Advisory Board and QAPI Steering Committee
Participates in the development of policies and procedures related to practice and regulatory standards
Prepares and updates an annual calendar for performance improvement projects and data collection determining the frequency, volume and focus of the monitoring
Educates the Leadership and Staff on the principles and tools employed in performance improvement activities
Assists in the coordination of the Veterans Administration and Department of Health activities related to Quality Assurance and Performance Improvement standards and regulations
Facilitates Root Cause Analysis (RCA) and Failure Mode and Effects Analysis (FMEA)

Quality Assurance Coordinator Resume Examples & Samples

Ensures raw materials, in-process and finished products meet company quality standards
Applying approval or rejection labels once evaluation is complete
Process test runs and prepare records, charts, and graphs of results for presentation to Management and Production Teams to identify problems, inefficiencies or test (qualify) new products
Maintain documentation manuals to ensure they are accurate and up-to-date and available to appropriate personnel. Responsible for filing of all master documents
Resolves routine Quality related questions and problems, and escalate more complex issues to higher levels
Assist Production Manager with the safety program (procedures, guidelines, audits) etc
Minimum of 5 years of related Quality experience
Prior experience working with ISO: 9000, Lean, and other Quality Control processes
Strong attention to detail and the ability to perform standardized duties and tasks
Mus good computer skills (Microsoft Office, Excel)
Previous experience within the printing/labels industry is desired

Quality Assurance Coordinator Resume Examples & Samples

Investigating sentinel events
Coordinating incident review panels
Conducting thorough medical record reviews
Reporting sentinel events into the Department of Health's NYPORT System
Writing root cause analyses
Working collaboratively with departments to establish corrective actions and evaluate outcomes
Participating in interdisciplinary committees
Working with physicians and hospital staff in the quality review process

Quality Assurance Coordinator Resume Examples & Samples

Ensure product specifications are complete, accurate and up to date by collecting the data from suppliers, writing specifications according to guidelines set by Director of Food Safety and Quality Assurance and filing specifications in an organized system
Ensure all outsourced professional services reports from 3rd Party Auditors and service providers are reviewed, analyzed and provide actionable corrective action steps to the operations teams
Ensure the information in QA Systems, including Compliance Mate, Date Code Genie and all future systems are accurate and reliable for the operations teams
Strong knowledge of Quality Assurance
Strong knowledge of Food Safety
Strong knowledge of local health departments
2+ years in Quality Assurance (or similar role)
Multi-unit Restaurant Experience preferred

Quality Assurance Coordinator Resume Examples & Samples

A diploma from an accredited school of Nursing. (Registered Nurse)
BSN or higher from an accredited school that provides community health preparation is preferred
Current unrestricted license to practice nursing in CT
Minimum of two (2) years of professional experience in the field
Ability to maintain current certification in Basic Cardiac Life Support (BLS) for the Health Care Provider by the American Heart Association (AHA), American Red Cross (ARC), American Safety and Health Institute (ASHI), or the American College of Emergency Physicians (ACEP)
Ability to maintain current CPR training and knowledge of correct responses in emergency situations
Documented Quality Improvement/Quality Assurance experience in the medical field
Strong professional nursing skills, leadership, analysis and decision making abilities
Knowledge of the nursing process, health care ethics and legalities, the change process, and the current health care system
Great attention to detail and the organizational skills necessary to manage several projects simultaneously
Strong computer skills and the ability to collect, clearly document and analyze data
High critical-thinking skills, organizational skills and communication skills - ability to understand and explain written regulations to staff
Ability to evaluate all aspects of the systems of care, identify problems and develop solutions
Ability to evaluate the work and behavior of employees to ensure qualitative requirements are being met as specified by the organization or state
Great presentation skills - ability to present findings and recommendations to the staff at all levels as well as senior management
Ability to build and manage effective team
CPHQ certification is preferred

100

Quality Assurance Coordinator Resume Examples & Samples

Analyzes and resolves complex and high-risk bank loss outages incurred in the Remittance, and Item Processing departments. Provides assistance to resolve differences utilizing various research resources. Interprets and follows the processing trail of transactions and maintains organized audit trail for control and tracking. Performs DDA account reconciliation and GL transaction balancing. Responds to customer inquiries utilizing the IRS system, researches and processes correcting entries
Resolves out-of-balance conditions between DDA and suspense accounts; responds to requests received for balancing assistance; responsible for meeting turnaround standards; provides assistance to IP clerks, Remittance Processors and Team Leads. Recommends methods and procedures to improve efficiency. Gathers necessary information for HIPAA incident reporting
Monitors, reconciles and balances GL postings to accounts; tracks volume reporting information; manages items in charge off status, accounts and reconciles charge-off entries; reports high-risk outages with detail of expected resolutions. Informs staff of errors and assists Remittance Processors in locating information and resolving discrepancies
Communicates with customers and special service providers. Logs and monitors employee and account error reports; assists with training; notifies management regarding problems
Coordinates with Implementation Specialists, Business Support, Data Security and Transmission Services personnel to on-board customers; includes addition of billing codes into TMS 2011 system and preparation and verification of customer billing. Ensures deadlines are aligned properly and account checklist is completed before account is deployed for testing. Writes and maintains processing instructions
Assists supervisor with research and special projects. Coordinates with vendors and Business Support to ensure systems and equipment are functioning properly. Performs cash handling; assists with training and provides guidance to staff. Writes and maintains procedures and training materials
Thorough knowledge of current Federal regulatory and accounting reconcilement principles
Thorough knowledge and understanding of Item Processing, Remittance operations, including equipment, and software
Aptitude for detail, ability to balance suspense accounts
Excellent verbal, written communication and interpersonal skills
Thorough knowledge of research and adjustment procedures
Good organizational skills and ability to handle multiple tasks and emergency situations that impact potential loss to BOK and customers
Thorough knowledge of TMS, Vision IP, Synergy, Regis, Evision and various check processing systems
Thorough knowledge of PC, Excel, and word processing software
Ability to perform data capture (alpha/numeric) with 98% accuracy
Thorough knowledge of ACH, BSA, AML, HIPAA, and PCI Compliance

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