Quality Assurance Supervisor Resume Samples

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M Collier

Mafalda

Collier

22451 Haley Mountains

New York

+1 (555) 183 0528

22451 Haley Mountains

New York

Phone

p +1 (555) 183 0528

Experience Experience

New York, NY

Quality Assurance Supervisor

New York, NY

Keeling and Sons

New York, NY

Quality Assurance Supervisor

Assist the Quality Manager in developing and maintaining ISO9100 procedures and work instructions
Analyzes and resolves work problems, or assists workers in solving work problems
Applies various quality improvement tools and systems to create an environment of continuous improvement
Analyze and resolves work problems, or assists workers in solving work problems
Execute performance and career development discussions
Analyzes and resolves work, quality and food safety problems, or assists workers in solving problems
Assist Quality Assurance Manager in performing internal, regulatory agency facility, and operational audits

Detroit, MI

Food Quality Assurance Supervisor

Detroit, MI

Runte LLC

Detroit, MI

Food Quality Assurance Supervisor

Assist the QA Manager with maintenance of all other product certifications including Kosher, vegan, gluten-free, and non-GMO
Assist the QA Manager in carrying out training for all plant team members including production personnel and QA staff
Make the company's values and management principles live in the department(s)
Assist the QA Manager with assuring effective and accurate testing, reporting, and verification monitoring of raw material and finished product quality
This position provides direct leadership to a staff of approximately four QA Technicians
Guide, motivate and develop staff within the Human Resources policies
Conduct daily work group meetings

present

Los Angeles, CA

Plant Quality Assurance Supervisor

Los Angeles, CA

Langosh Group

present

Los Angeles, CA

Plant Quality Assurance Supervisor

present

Contributes to a cohesive, positive and clean work environment by providing guidance, performance feedback and coaching to leads and partners
Creates and sustains a cohesive, positive and clean work environment
Supports development, implementation, maintenance, and ongoing improvement of the food safety system, including HACCP and GMP standards
Committed to Continuous Improvement principles including planning, measuring, training, project work, and implementation of programs
Supports development, implementation, maintenance, and ongoing improvement of the food safety system. The plant quality assurance supervisor, if designated is to be trained and certified in the food safety system and oversees its development, implementation, review and maintenance. Provides for trained backups in the case of absence of key food safety system employees
Ensures partner development and satisfaction. Provides partners with timely performance feedback. Serves as a technical expert and coach for team members. Supports partners in presenting ideas for improving the efficiency and productivity of operations
Operates within established budgets, forecasts, cost objectives and service levels to control expenses. Supports implementation of cost, quality and service improvement initiatives

Education Education

Bachelor’s Degree in Food Science

University of Oregon

Bachelor’s Degree in Food Science

Skills Skills

Computer skills with knowledge in Excel, Word, Outlook & ability to learn new software quickly
Either French or German as a native language, with good knowledge of the other language. English on a professional level
Demonstrated ability to make independent decisions and show good judgment
Ability to read, understand and interpret data and draw logical conclusions based on the available inputs
Excellent concentration and attention to detail with outstanding work efficiency and accuracy
Knowledge of Quality Processes and systems including but not limited to: SPC, HACCP, SSOP and GMPs
Uses basic math and statistic knowledge to assess data and determine process capabilities
Good knowledge of Microsoft Office and Windows-based computer application
Strong people leadership skills with the ability to motivate and engage employees
Ability to effectively interact with all levels of personnel with the utmost professionalism

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Quality Assurance Supervisor Resume Examples & Samples

Update and maintain integrity of departmental records with QA TOP Sample results and submissions and on all QA DC Audit Inspection results for reporting purposes
Prioritize the daily workload timelines for DC QA team towards the completion of tasks and any last minute urgent requests
Supervise the DC QA Team to accurately measure garments of all TOP Samples and called audit styles/PO as set forth by American Eagle Outfitters in regards to the Points of Measure and have the ability to train staff to visually review garments for overall balance, construction details, and special treatments
Generate QA work orders and monitor progress through the supply chain from Packing and Backstock or any PO ETA dates
Supervise the DC QA Team to compile required DC audit charts and complete audit inspections using Tradestone and PDM systems and departmental software to identify and access American Eagle Outfitters Design Specifications of called styles/PO
Maintain a well trained staff in a clean and safe work environment in accordance with American Eagle Outfitters policy
2-4 year Degree in Textiles or related field or equivalent business experience
Experience in fabric, garment or apparel quality and/or textiles
Experience with quality inspections and testing procedures
Strong investigative and problems solving skills
Ability to multi-task with a high attention to detail
Excellent computer skills with experience in Outlook, Excel, Tradestone, PLM, Cognos

BSA Quality Assurance Supervisor Resume Examples & Samples

Assess internal controls by identifying areas of non-compliance and process weaknesses, inefficiencies and operational issues
Assist management with preparation for and responses to annual BSA audits and regulatory examinations
Assist departmental staff with formalizing documentation for procedures and reporting
Ensure department procedures, policies and regulations are correctly followed
Consult with management on better operational procedures to improve overall efficiency and productivity
Communicate QA process and findings by providing information in status meetings, highlighting unresolved issues, reviewing departmental procedures and preparing QA reports
Work with Department Managers to develop and distribute training materials
Conduct annual review of CTR Exemptions, Money Service Business Check Cashers and OFAC Blocked Funds
Advanced knowledge of BSA policies, procedures, processes and controls
Motivated leader with strong people, process and program management skills
Excellent written and verbal communication skills with the ability to maintain confidentiality and professionalism while interacting with internal and external parties
Customer service orientation with strong analytical and problem solving skills
Strong attention to detail and high concern for data accuracy with the ability to accurately interpret and comply with federal regulatory guidelines
Comprehensive understanding of banking policies, procedures, laws and regulations as they relate to the Bank Secrecy Act and US Patriot Act
Good technology skills including proficiency in Microsoft Office applications (Excel, Word, Outlook, SharePoint portal), banking software applications (Mozart, Bancline), and the ability to navigate relevant government and regulatory websites
Proven ability to prioritize and manage workload in a fast paced, high volume environment and to instill a sense of urgency in others as necessary to meet deadlines
3 years of BSA knowledge and/or research and investigative experience in a banking environment required

Converse Distribution Center Quality Assurance Supervisor Resume Examples & Samples

Bachelor's degree in Quality Assurance, or a related field preferred
3 years' experience in a distribution or manufacturing environment
A minimum of 2 years' previous supervisory experience and at least 4 direct reports
Experience with WMS and Excel
Current working knowledge of Ca Wage and Hour laws
Word, Access, PowerPoint and SAP is preferred
Strong problem solving/decision making skills
Demonstrate good written and verbal communication skills
Must be dedicated, with a high degree of integrity
Demonstrates future vision and continual improvement of processes and people
Ability to perform in high pressure situations

Data Center Cibt Quality Assurance Supervisor Resume Examples & Samples

Establishment of quality procedures, manuals, and standards documentation. This includes both best-practice and mandated
Quality management of new and established products, to include performance tracking, and issue forecasting
Management of RMA metrics
Maintenance of SOP/SIP documentation. This includes regular review against: validity, accuracy, relevancy, and necessity
Validation of build-compliance. This includes review of as-built and handover documentation to ensure specifications are accurate
Validation of product compliance: This includes review of product specs against performance, utilizing recognized testing and tracking procedures
Education and training of individuals on how to incorporate standards, reduce waste, and increase efficiencies
Continuing coordination with stakeholders to ensure QA/QC processes are known and implemented
Duties as-required to support consistent implementation of relevant QA/QC procedures

Quality Assurance Supervisor Live Resume Examples & Samples

Bring high-level support by maintaining standards and the required level of service by QA and its partners. Proactively identify problem areas, develop, maintain and facilitate best practices, processes, and methodologies to ensure high productivity and alignment with corporate strategies and goals
Provide regular reports and action items based on the analysis of data and ongoing risk assessments
Manage day-to-day activity in the issue tracking database (including routing issues), provide feedback to testers on the quality of their bug write-ups, anticipate usage issues and make recommendations for inclusions/updates to the database administrator, and perform end-of-project triage
Minimum of 5 years video game testing experience
Proven experience in leading, coaching and motivating large teams
Excellent working knowledge of project management and testing tools such as MS Project, Hansoft, JIRA etc
Excellent verbal, written, communications and presentation skills
Strong negotiation, mediation, and conflict resolution skills

Quality Assurance Supervisor Functionality Team Resume Examples & Samples

Participate in and oversee the efforts of team members involved in both internal and external product demos, including but not limited to, internal press reviews, trade shows, industry conferences, and other events determined by the needs of the projects
Minimum of 3 years leading teams of testers or a minimum of 5 years management experience outside the video game industry
Responsible and proactive stakeholder for teams and products
Process-oriented, organized and flexible, with high tolerance to stress
Ability to interact and collaborate effectively with all departments at all levels

Quality Assurance Supervisor Live Team Resume Examples & Samples

Contribute to the ongoing effort to refine and maintain processes, policies and procedures related to the QA effort on all games within WBIE
Work with QA Managers and Leads to manage customer relationships with WBIE Production, Developers and partners as needed
Monitor team hours and efforts and adjust schedules and plans to minimize the accrual of compensatory time, as well as mentor and evaluate performance of Senior QAA and QAA team members assigned to titles on his franchise
Proven experience in risk management and mitigation across large scale projects

Plant Quality Assurance Supervisor Resume Examples & Samples

Contributes to a cohesive, positive and clean work environment by providing guidance, performance feedback and coaching to leads and partners
Creates and sustains a cohesive, positive and clean work environment
Educates and consults with plant leadership, peers and manufacturing partners in coffee quality, food safety programs and related issues
Quality assurance (5 years)
Team-building skills
Proficient in safety procedures

Quality Assurance Supervisor Resume Examples & Samples

Collaborate independently with Business users, analysts and systems integration & development engineers to understand why an application, system or solution is needed and how it must function - then validate those IT Solutions meets business needs with a high degree of quality
Build and Maintain test plans, including automation
Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; implements production, productivity, quality and customer service standards by identifying and resolving problems, completing audits, determining system improvements and implementing change
Develop quality assurance practices and procedures
Independently analyze and identify application or system issues. Work with Technology Services and Development team to resolve problems associated with existing or proposed Business Application Systems. Detect, diagnose, and reports all system related problems as necessary
Work with Systems Integration and Development team and Business users to ensure system performance, compatibility, bugs and user reported issues and defects are being captured and analyzed during User Acceptance Testing
Manage the testing effort of all application and system changes
Manage the development lifecycle, execution and maintenance of thorough test plans/test scripts and test cases designed to identify issues, defects and deviations from user specifications in applications and IT Solutions
Ensure that all applications developed and deployed meet minimum requirements for regulatory compliance such as PCI and Sarbanes-Oxley
Ensure that systems integration and development staff and programming operations are properly trained on all Lilly Pulitzer Change Management and Systems Development Life-Cycle practices, policies and methodologies
Manage software packages and modules such as Aldon Rocket and PowerTech to ensure SOX compliance requirements are being met on a monthly basis
Prior experience testing web-based Java Applications
Familiarity with Mobile Application testing
Working knowledge and understanding of Service Oriented Architecture and Web Services with at least 7 years of prior experience developing and/or supporting production systems leveraging these technologies
Knowledge of Apple and Android SDK’s for building mobile applications
Past work experience with traditional web development practices and languages
Understanding of common Messaging protocols (JMS, JDBC, ODBC, QManager etc…)
Exposure to Linux Operating Systems & Utilities
Exposure to procedural and object-oriented programming languages
Demonstrated ability to make independent decisions and show good judgment

Quality Assurance Supervisor Resume Examples & Samples

Hire, train, and mentor staff. Perform regular supervisory functions as needed
Monitor consistency between call reviewers to ensure fair and objective call evaluations
Provide training and presentations to customers on the GCCS Quality program
Compile and analyze monthly quality reports, identify trends, and work with GCCS Operations Management and outside groups to improve call quality ratings
Support operations management on coaching activities
Conduct calibration sessions with internal and external clients, and outsourcing partners
Resource planning and allocation, salary administration, organizational adherence to information and security control guidelines, performance and developmental planning and performance evaluations for direct report
Minimum of 5 years work experience, and 2 years management experience in call review or customer satisfaction function within a customer service center or related environment
A thorough understanding of current best practices in related field is highly desirable, as well as call recording and evaluation software
Ability to analyze statistical trends
Ability to evaluate calls and write critique
Ability to train, coach and motivate employees in a dynamic, challenging environment
Flexibility to travel, be on call for after-hour emergencies
Flexibility to work days, evenings, weekends, and holidays if necessary
Excellent problem solving, and cross-functional collaboration skills to drive results
Ability to manage related projects and see them through to completion
Ability to organize and prioritize multiple ongoing tasks
Passion for customer service excellence
Proven ability to quickly learn new applications, processes, and procedures
Ability to work effectively with people with different backgrounds, ideas, perspectives, disciplines, and values
PC skills required, including MS Word, Excel, and PowerPoint

Quality Assurance Supervisor Resume Examples & Samples

Maintain and assess quality assurance and controls processes
Coach and hold team members accountable for providing responsive, courteous and knowledgeable service to Branches and internal departments
Assist with ongoing process improvements efforts to ensure that Quality Assurance is utilizing appropriate resources
Perform second level review of loans to prevent misrepresentation, fraud, or predatory lending loans to pass

Quality Assurance Supervisor Resume Examples & Samples

Review and approve direct reports’ work product
Help provides oversight over investor QC file delivery, occupancy reviews, vendor management, and monthly reporting
Track/monitor loan deficiencies
Perform analysis and report trends
Promote quality achievement and performance improvement throughout the department
Assist in the assessment and management of control processes
Help with process improvements
Assist QA Director on various projects, investigations, and department initiatives
Certified Fraud Examiner (CFE) or other related designation a plus
Advanced knowledge with mortgage investor guidelines (FNMA, FHLMC, VA, and FHA)
Strong detail orientation and highly organized
Ability to be patient, respond to questions, train and build capabilities of less experienced team members
Experienced with Microsoft Office Suite

Software Quality Assurance Supervisor Resume Examples & Samples

Execution of supplier Software Development Process Reviews based on Automotive SPICE or CMMI, including consulting activities regarding Process Improvements and monitoring of the implementation of measures
Review supplier's SW development plan, SW architecture documentation, traceability between software work products (FS to SRS to DVP), and supplier's test plan & test results, etc
Review supplier’s software issue list, and ensure exceptions/limitations are well understood and communicated to program team prior to each vehicle build/SW release event
Work with suppliers to perform containment review and risk assessment to ensure robust implementation of software issues found during development and production
Verify that software deliverables align with vehicle program timing and EESE process to ensure supplier software quality launch
Creation and application of software quality metrics
Lead the team on continuously improve software QA process by enhancing requirements and process metrics based on lessons learned
Bachelors of Science in Electrical Engineering, Electrical Computer Engineering, Software Engineering, or Computer Science
7+ years of overall Software Quality Assurance experience
5+ years of experience in the Software Development of Embedded Systems for Automotive applications
5+ years of experience in programming languages C and C++
5+ years of experience with software testing methods
2+ years of experience in Code Review and debugging (C, C ++)
1+ year of experience with standards and assessment models in the field of software development (Automotive SPICE (ISO 15504 based) and / or CMMI®)
Master's Degree a plus
Knowledge of MISRA standard for C and C++
Knowledge of Automotive Safety Standards (ISO26262)
Experience in Modeling and Auto-Code generation techniques

Quality Assurance Supervisor Resume Examples & Samples

Evaluate juice and juice drink ingredient quality characteristics and make batch formulation adjustments to ensure products meet regulatory and quality requirements
Review QA data to ensure accuracy of data and processes
Conduct plant sanitation audits and pest control to ensure all products produced are in accordance with GMP expectations
Take necessary action when out of normal operating conditions are identified
Team member tasked with improving methods of blending, processing, packaging, freezing, storing, and distributing foodservice juice and juice drink products
Supervise team of Lab Technicians for a 24/5 thermal plant that perform daily ingredient, in-process, finished product testing, analysis and microbiology
Utilize technical knowledge of wet chemistry, separation chemistry including HPLC and Gas Chromatograpy, colorimetry, rheometry, sensory science and microbiology including knowledge of related laboratory equipment and ability to troubleshoot equipment
Responsible for internal recipe batch management program including analysis of ingredient lot characteristics and necessary formula adjustments
Responsible for formula management of multi-million dollar inventory of orange concentrate solids stored in the only company owned concentrate tank farm
Maintain inspection and testing procedures to ensure compliance with Company, USDA, Florida Department of Citrus, and ISO 9001/22000 requirements
Identify nonconforming finished products, segregate and ensure proper communications and procedures are conducted to prevent shipment of such materials
Develop and analyze trend reports related to quality results including nonconforming materials and finished products. Identify root cause and implement solutions
Coordinate interaction with USDA inspection program and promptly address all testing and monitoring issues as they arise
Oversee daily plant sanitation inspection program and conduct monthly plant sanitation /GMP audit are prepare reports
Ensure compliance with quality requirements including laboratory test procedures, departmental routines, and sampling frequencies
Maintain QA lab 5S program
Identify and/or implement quality improvement initiatives
Prepare weekly and monthly plant product compliance and noncompliance reports
Hire and train associates in HACCP and manufacture of thermal products
Conduct annual performance reviews, enforce all plant operating policies, work rules and Quality System requirements. Coach and provide positive associate guidance / discipline in accordance with Company policies and procedures
BS degree in biology, chemistry, microbiology or food science
Minimum of five (5) years’ experience in a food manufacturing technical role
Familiar with regulatory requirements related to juice manufacturing in the US
Knowledge of juice processing, packaging, preservation, storage and distribution is applied to all aspects of foodservice juice and juice drink manufacturing

Quality Assurance Supervisor Resume Examples & Samples

Draft quality assurance policies and procedures, interpret and implement quality assurance standards, and provide a continuing evaluation of the adequacy of quality assurance standards as it relates to custodial services, elevator/reciprocating lifts maintenance contracts, pesticide services, and other contracted services as assigned
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience
Certifications in quality auditor, quality engineer, quality improvement associate, Six Sigma

Quality Assurance Supervisor Resume Examples & Samples

Conduct Monthly “1x1” meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives
Identify and set monthly individual/team goals based upon “QA Scorecard” metrics
Create and deliver corrective actions and disciplines for staff as appropriate
Create and update “Monthly Planner” for staff to ensure assignments are identified and timeframes are established
Develop “Quality Evaluation Checklist” based upon client requirements
Create Guidelines/Rules on how to evaluate operational staff work performed
Assess team “Peer Review” forms using results from QA evaluations, reviewing calls and error descriptions
Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management Make recommendations to Program Analyst and Quality Manager on proposed updates to methods and tools that are utilized to complete the “Quality Evaluation Checklists”
Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity
Participate in internal audits of policies and procedures of other departments
Act as subject matter expert for the Quality Assurance team members
Bachelor’s degree from an accredited college or university or equivalent experience
3+ years previous supervisory or team lead experience
5+ years of experience in a related industry
Experience supervising a Customer Service or Quality related function
Experience documenting, auditing and improving business processes and procedures, preferably in a call center or customer service environment
Ability to facilitate productive meetings and training sessions
Ability to lead and complete projects
Strong problem-solving and analytical skills
Proficient in Microsoft Word, Excel, PowerPoint, etc
Strong knowledge of contact center operations and customer services general processes
Experience in development of action plans
Continuous improvement experience, including working with corrective and preventative action programs
Responsible for adhering to established safety standards
Work is constantly performed in an office environment

Quality Assurance Supervisor W Resume Examples & Samples

Advise QCFC on status of Quality Management Assessments, Maintenance Evaluations and Quality
Manage the F-15 Safety program, Ground and Flight Safety incidents
Actively monitor and administer the personal certification program
Manage the Maintenance Impoundment Program
Provide technical advice to Maintenance Officers
Manage personnel requirements and qualifications
Select and provide training to QA Candidates
Train RSAF to the levels required
1· High School Graduate/USAF NCO/SNCO Academy Graduate
Associates from Community College of the Air Force or Bachelor's Degree
Total Number of years: 10 yrs plus in a management position Years in Skill Level (if required): 5
Effective management of assigned QA personnel and resources
Management of all related QA Support Functions
Experienced in RSAF Supply System and Resource Management
Effective Communicative skills and Problem Solving techniques
Must be thoroughly familiar with RSAF Management and Policies
Must be able to analyze maintenance practices for deficiencies
Must be able to develop and implement procedures and policies to correct maintenance deficiencies
Must be very knowledgeable of Quality Management Principles

Quality Assurance Supervisor Resume Examples & Samples

Provide immediate supervision to their assigned quality staff
Monitor, identify, and analyze performance metrics in order to provide appropriate constructive feedback, maintain high-service levels, and generate production efficiency
Identify trends and oversee projects that drive improvements
Analyze and resolves work problems, or assists workers in solving work problems
Create, update and maintain quality performance reporting and communicate performance trends to business stakeholders
Work with Quality Manager to assure that quality program is operating in accordance with contract expectations; and provide reports and recommendations for sustained or improved quality management
Communicate and document the necessary information to qualitatively support effective performance reviews and disciplinary actions
Conduct one-on-one meetings, weekly meetings, coaching/developmental plan sessions, and performance reviews in a timely manner
Perform other duties as assigned by leadership
A Bachelor’s Degree from an accredited college or university in related field required, equivalent experience considered in lieu of degree (four years applicable experience may substitute for degree)
3 years related work experience required in a Supervisor role, preferably in a call center, customer service, or quality assurance environment
Excellent organizational, written, and verbal communication skills

Quality Assurance Supervisor, Rings Resume Examples & Samples

Responsible for ensuring adherence to quality system requirements compliance to internal policies and external regulations (ISO 13485, 21CFR 820, 21CFR 11, OSHA, etc.)
Monitor the production operations through coordination production audits, completion of product testing, and maintenance/review of documentation
Set department goals/expectations, provide performance feedback to employees and manage performance on a daily basis
Plan resource requirements and scheduling personnel to meet production needs and make hiring decisions for new personnel
Maintain and conduct training and certification activities as required
Create regular reports on operational performance and investigational reports as required
Interface with Manufacturing Operations and Engineering team members regarding identification and resolution of production floor and/or product problems
Participates in or leads investigations related to process deviations, nonconformances and customer complaints, as well as participating in CAPA activities
Supports team to identify, evaluate, prioritize and implement Lean manufacturing methods, processes and flow to meet continuous improvement goals
Ability to independently manage projects and corrective actions
Requires strong team building and talent management skills
Must be willing to work 2nd shift hours: Monday thru Thursday 3:30pm-2am (4/10 shift)

Quality Assurance Supervisor Resume Examples & Samples

Oversees inventory management for Supply Chain Management Unit. Ensures that perpetual and actual inventories are reconciled and follows up on any discrepancies
Maintains key performance indicators which will evaluate the business factors that are crucial to the success of the Supply Chain Department as it relates to the overall School Food program
Utilizes current software programs to analyze data and come to conclusions that will streamline processes. Manages inventory processes via software and maintains the consistency of high-quality service as it pertains to products maintained
Manages factors related to carrying costs, order tracking, order status, inventory accuracy and back order rates, to ensure efficient business
Collaborates with SF management and quality assurance staff within the Supply Chain unit in reviewing, maintaining and adhering to current supply chain management guidelines
Assists with streamlining and managing data related to supply chain efforts. Identifies, organizes and conducts training workshops for quality assurance staff and other School Food personnel
An associate degree from an accredited college, including or supplemented by 12 semester credits in food technology, and four years of satisfactory full‐time experience as described in ʺ1ʺ above, at least one year of which must have been in a supervisory capacity; or
A baccalaureate degree from an accredited college, including or supplemented by 24 semester credits in agriculture or related field, and two years of satisfactory full‐time experience as described in ʺ1ʺ above, at least at least one year of which must have been in a supervisory capacity; or
A satisfactory combination of education and/or experience equivalent to ʺ1ʺ, ʺ2ʺ or ʺ3ʺ above. Undergraduate college credit may be substituted for experience on the basis of 45 semester credits from an accredited college for one year of experience. However, all candidates must have a four‐year high school diploma or its educational equivalent and at least two years of the satisfactory full‐time experience as described in ʺ1ʺ above, at least one of which must have been in a supervisory capacity

Quality Assurance Supervisor Resume Examples & Samples

Assign and coordinate work, assist with employee selection, review employee performance, resolve employee issues and administer company policies in assigned department
Coordinate and direct the activities of the department to maximize productivity and minimize cost while maintaining quality and promoting safety, plant housekeeping and employee morale
Ensure all job-related accidents or injuries are reported and documented by those responsible, and take appropriate corrective action in an expeditious manner
Recommend equipment upgrades, staffing adjustments, and process modifications
Inspect product to verify product standards and specifications are met
Provide technical and behavioral coaching and development to employees
Manage and drive departmental performance measures articulated in the Manufacturing Operating System (MOS), including visual controls and provide regular progress reports to management
Track absenteeism and timekeeping in Kronos
Participate in continuous improvement projects to reduce material and labor costs
Accountable for all aspects of ISO 14001/QMS compliance within assigned area
Proficient computer skills required including Microsoft Office Suite
Demonstrated successful ability to lead people and get results through others
Successful experience in employee training and development including that of peers and subordinates
Experience with measurement of performance to goals and standards
Ability to balance and achieve positive results in the areas of safety, quality, productivity, cost and employee relations
Quality orientation and attention to detail
Excellent problem solving, critical thinking and decision making skills
Excellent interpersonal and communication skills with the ability to interact with all levels of the organization
Demonstrated successful ability to prioritize and multi-task various and conflicting responsibilities
Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams
Able to routinely lift 40 lbs
Must be able to remain in a stationary position 50% of the time
Associate’s or Bachelor’s degree in related field
1-2 years supervisory experience
Experience with manufacturing software systems
Continuous improvement training such as Six Sigma or Kaizen
Lean Manufacturing knowledge
Ability to speak and understand the Spanish language
Exposure to systems controls such as ISO 140001
Green Belt Certification or comparable problem solving certification

Spanish Quality Assurance Supervisor Resume Examples & Samples

Position involves the ability to work at a desk while using a telephone/headset and computer to talk and correspond with employees, Management, corporate contacts as well as Merchants, customers and clients
Must be able to work during off-hours, weekends, and evenings, as needed, to ensure consistency on all shifts
Position also involves the ability to create and present training materials in a one-on-one and/or classroom style setting to new and existing employees
Communication skills are critical. Candidate must be able to effectively and appropriately read, write, and speak English and Spanish
Must be able to handle multiple tasks while working independently, without direct supervision
Should possess a wide degree of creativity, flexibility, and latitude
Must possess strong analytical, organizational, and time-management skills
Must be able to maintain a very high level of confidentiality and professionalism in working with both new and existing staff
Computer fluency is required, including knowledge of call center software, Microsoft Office and the Internet is essential
Must have the ability to multi-task and thrive within a fast-paced, deadline-oriented environment
Must possess a strong desire to provide superior Merchant service
Able to make decisions with high level of confidence
Proven experience with developing and implementing Quality Assurance and Quality Monitoring programs; required
Bachelor’s degree or equivalent experience and at least 3-5 years of experience in a Call Center environment
Candidates must have at least 3-5 years of prior experience in Quality Assurance
Internal candidates must be in good standing with their performance and attendance. (i.e. no active warnings)

Quality Assurance Supervisor Resume Examples & Samples

Coordinate and supervise a team of Quality Assurance Technicians that perform inspections or audits to determine the acceptable quality level of railcars per contract and Bombardier standards and specifications
Work and communicate closely with Customers and on-site Customer Representatives to ensure acceptable quality railcars are produced on time within contract specifications
Work and communicate closely with QA Field Service to ensure proper and timely turnover and shipment of rail cars and all associated documentation
Under the direction of the QA Manager, an in conjunction with other departments, analyze and make judgements to solve problems and ensure a continuous production flow
Must possess a two-year technical degree, or higher, in related technical field
Must have a minimum of 2 years’ experience in electromechanical inspection
Prior supervisory or management experience preferred
Must have knowledge of electrical and mechanical systems and possess ability to read and interpret blueprints, schematics and contract specifications
Must be familiar with various computer applications
Must be able to work various shifts and overtime as required and be willing to travel as required

Quality Assurance Supervisor Resume Examples & Samples

High School diploma or GED required. College degree preferred
Three years of industry or operational experience, preferably in tax payments, including at least one year of supervisory experience; two or more years of supervisory experience is highly preferred
Customer service skills
Ability to manage processes and production

Quality Assurance Supervisor Resume Examples & Samples

30% - Perform quality control product clearance task. Maintain and monitor the product clearance system, including maintaining a manual of written product clearance procedures. Coordinate and supervise all laboratory quality control systems and product/process verification systems, including sampling procedures, analytical tests and procedures, documentation and reports, needed to assure that all products are produced according to specified quality and food safety requirements
25% - Support quality assurance activities in operational areas, including facility maintenance, sanitation, purchasing/receiving, supply QC, new product/process development, formulation, product specifications, sampling plans, processing, packaging, storage, inventory control, distribution, QC and inspection, customer use and customer claims, by assisting in quality system development, deployment and maintenance
20% - Coordinate the monitoring and evaluation of operational quality assurance and control systems, maintaining accurate and pertinent information. Effectively communicate monitoring and evaluation results, including timely reporting of quality assurance and control activities and results to other departments and functions
10% - Recruit and develop qualified personnel. Maintain pertinent Position Content Summaries: define skills and performance standards for each of the Technician levels [practical skills, cognitive skills, communication skills]. Develop, maintain and monitor orientation, training and refresher programs for technicians. Develop and monitor individual training plans for each direct report [QC Technician]. Provide guidance and encouragement. Provide clear, actionable performance feedback to direct reports. Champion safety within the plant and QA/QC laboratory
5% - Provide back-up support for Microbiology Lab Supervisor tasks and responsibilities
5% - Maintain and monitor control systems that assure compliance with regulatory requirements (eg. PQC, USDA sampling plans). Perform required reporting and notification activities
5% - Define and refine the quality control metrics used to determine that products meet requirements (eg. attribute sampling, SPC, equipment capabilities, calibration techniques, lab procedures). Monitor and maintain laboratory PM, calibration and proficiency programs
Bachelor's degree in food science, food microbiology, quality assurance or other applicable field
Must have flexible hours and be willing to work all shifts, including weekends
Experience with HACCP Plans, PRPs, SOPs, SSOPs, and policies

Quality Assurance Supervisor Resume Examples & Samples

Ability to train RSAF person nel
Interpret written correspondence and m a ke recom m endations
Coordina te with USAF on RSAF EOD req u iremen ts
Interpret governmen tal contracts
Resea rch informa tion from Technical Orders and pu blica tions
Must possess excellent oral and written skills
Provides advice and consultation to Arma men t & Munitions Director
Quality Assurance Courses

Plant Quality Assurance Supervisor Resume Examples & Samples

Supports development, implementation, maintenance, and ongoing improvement of the food safety system. The plant quality assurance supervisor, if designated is to be trained and certified in the food safety system and oversees its development, implementation, review and maintenance. Provides for trained backups in the case of absence of key food safety system employees
Supervises the plant quality assurance function as directed
Facilitates a "quality conscious and pride in quality" attitude within the department
Facilitates the installation and maintenance of established quality assurance procedures
Maintains a gauge and inspection equipment control system to provide and calibrate gauges and instruments as required. This includes the initiating of requisitions to ensure compliance with group standards
Maintains inspection reports and quality complaints to determine defect trends in materials and products, and initiates corrective action if necessary through appropriate line or staff heads
Maintains reports as necessary, evaluating the quality of designated products, in conformance with established quality assurance procedures
Schedules, or assists in scheduling, inspection personnel to specific assignments to ensure the most effective utilization of manpower
Facilitates quality assurance training and development programs
Supervises or assists in the inspection or testing of various materials and products to determine compliance with specifications
May train employees on SPC interpretation
Serves as coordinator for Infinity SPC system. Maintains hardware and troubleshoots software issues, if applicable
May work with in-house ink representative to develop approved colors for new and existing labels
May facilitate the administration of an effective graphics system
While the regular working cycle of this position is usually 5 days on (Monday-Friday), this job may include working weekends (Saturday and Sunday); or scheduled 12-hour shifts, rotating days and nights, Monday through Sunday. Working hours may vary as specified by management. Incumbent must be able to work overtime on a regular basis and/or be on call as directed by management

Quality Assurance Supervisor Resume Examples & Samples

Communicate with Developers, Production and partners to provide timely and accurate updates related to projects, and immediately escalate critical issues to the appropriate stakeholders
Provide feedback to Production and Developers on the state of the game via issues reported in the bug-tracking software, timely project status updates, emails and face-to-face communications
Provide operational support and guidance to prepare, track and execute testing plans across each title
Monitor team hours and efforts and adjust schedules and plans to minimize the accrual of compensatory time, as well as mentor and evaluate performance of Senior QA team members assigned to titles on his franchise
Participate in staffing plans related to the QA Supervisor’s project(s), and take part in day-to-day coaching of testers on her/his team
Strong familiarity with QA Services
Solid PC skills, including ability to use SDK/Debug tools from platform manufacturers
Solid knowledge of Microsoft Office, including Word, Excel, PowerPoint etc
Strong understanding of software development lifecycle within the video games industry
Ability to effectively identify, escalate or resolve project issues or bottlenecks
Talented evaluator of root cause issues and potential solutions

Quality Assurance Supervisor Resume Examples & Samples

Ensure compliance to Cargill Food Safety and Quality Regulatory policies and procedures. Assist the QA manager in the development and implementation of new food and feed safety, animal welfare, and quality plant policies and procedures across the BU, food safety and quality audit, proficiency and competency testing, instrumentation, specific product line knowledge, computer system (data management). Analyze, develop and implement system improvements/ best practice initiatives both locally and at the enterprise level. High level of collaboration with peers and technical contacts across the organization
In-depth supervision of Quality assurance systems (GMP, GHP, HACCP, FSMS, SSOPs, VDR program, quality system, instrumentation, computer system, etc.); providing support for operations and other functional areas, where needed. Supervision of inspection and verification activities of suppliers or external manufacturing facilities and other needed focus areas. Customer/supplier/co-manufacturer interaction, presentations, response to audits and issues, enterprise and local execution of best practice initiatives. This position may be called on for their expertise in helping other locations resolve problems, develop systems or handle customer or supplier situations. Lead or supervise enterprise projects in their area of expertise/and or interface with customers and suppliers. Provide technical assistance to managers, specialists, and customers
Assist with customer and internal food and feed safety education and understanding. Work with suppliers, external manufacturers and distribution centers to ensure Cargill requirements and product specifications are in compliance
Train and develop managers, specialists, chemists, and customers. Drive continuous improvement in the areas of QA process, lab and plant design, and customer focus
Any other duties as assigned. (i.e. lab supervision, negotiation of raw material or instrument purchases, leadership of functional or PDG teams, resolution of significant customer complaints, issues, and problems). Works with industry organizations to set strategic direction, solve problems and deploy programs
Graduate of a Bachelor’s degree in a science field, preferably in Food Science or Microbiology
Minimum of ten (10) years’ experience as a Specialist or Supervisor in quality and food safety system
Demonstrated technical and leadership skills
Demonstrated organization skills
Ability to adapt and learn in a changing work environment
Ability to supervise multiple priorities
Ability to effectively communicate with diverse groups of people with varying levels of education
Ability to balance and achieve positive results in the areas of food safety, safety, quality, productivity, and cost
Able to travel when needed and work nights, weekends when necessary
Capable to provide leadership/motivation to engage employees in the business
Working knowledge of quality systems supervision (like TQM or Six Sigma)

Quality Assurance Supervisor Contact Center Resume Examples & Samples

50% Directly organizes and supervises day-to-day operations and activities of a contact center team in order to achieve key performance goals. This includes ensuring customer transactions are addressed in a timely and accurate manner; monitoring associate productivity and service levels for quality; efficient allocation of resources; managing daily phone coverage, schedule adherence and attendance and managing change
20% Supports the building and developing of an effective and high performance team. Provides hands on daily coaching in order to improve and maintain team performance and is directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports. Leads and directs in a manner that inspires employees, galvanizes associate engagement and produces desired business outcomes
15% Maintains daily and weekly statistics for individual direct reports, analyzes department results, troubleshoots operational problems and completes team reports as required. Works with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and inter-departmental partnerships. Directly implements changes as needed
15% Identifies and analyzes escalated problems and provides guidance to direct reports for resolution. Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction. Answers front line customer inquiries as needed during peak or critical times

Quality Assurance Supervisor Resume Examples & Samples

Knowledge of Continuous Quality improvement process
Knowledge of Protective and Hotline Systems
Knowledge of Family Resources and Adoption
Supervisory experience and sound clinical skills
Solid written and verbal skills
Solid Organizational and Time management Skills
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines
Applicants at the Department of Children and Families must obtain the required license in Social Work within the first nine (9) months of employment

Quality Assurance Supervisor Resume Examples & Samples

Minimum of 3-5 years previous supervisory experience
Minimum of 3-5 years with increasing responsibility in a food manufacturing or consumer product industry. Additional training, degree and/or experience desired
Minimum 3 years of food industrial experience in operations, Quality and/or sanitation roles
Computer skills to include Microsoft Office applications
Strong oral and written communication skills with all levels of the plant, organization, outside vendors and customers
Education and experience may be substituted to meet minimum qualifications
Excellent knowledge of FDA, USDA and HACCP requirements applicable to the facility
Excellent knowledge of sanitary design, sanitation and pest management in food processing
Excellent interpersonal and communication skills (written and verbal)
Excellent knowledge of food manufacturing processes
Excellent understanding of food safety
Excellent relationship building skills
Excellent understanding of microbiological organisms and their impact on process design, sanitary design and sanitation
Good experience with government regulatory requirements in the processing of food
Flexible schedule with ability to work Weekends, Holidays as required to support the team
Administrative work
Ability to work in the production area

Quality Assurance Supervisor Resume Examples & Samples

Plans, organizes, and implements a quality assurance program
Develops and monitors an effective quality assurance program which is applicable to subcontractors
Coordinates the development of performance evaluation based on measures identified by our client(s)
Coordinates and carries out quality monitoring of processes and staff in accordance with quality management plans and schedules
Coordinates and carries out quality monitoring of systematic and operational changes within the operating system
Provides unit supervisors and division managers with updates on all issues regarding quality
Produces the monthly quality assurance performance report
Meets all standards established for this position as outlined in the performance criteria
2 years related work experience required in a supervisor role, preferably in a call center, customer service or quality assurance environment
2 years developing and implementing quality assurance programs in a business environment

Quality Assurance Supervisor Resume Examples & Samples

Train and supervise QA/QC inspectors and monitors the progress of the trainees and inspectors
Oversee and participate (as appropriate) in the following, but not limited to: receiving inspection activities, label inspection, final lot review, Certificate of Conformance (CofC) creation, inspecting and processing returns (RMA’s), product testing/verification during validation activities, archiving, transacting product in ERP system and attending daily production meetings
Direct workers engaged in inspecting, measuring and testing product. Review and report on data concerning materials, product, or process quality
Excellent knowledge of General Manufacturing Practices (GMP), ISO 9001 or ISO13485
Associate’s degree (AA) or equivalent from two-year College or technical school; or 4-5 years of related experience and/or training; or equivalent combination of education and experience
Supervisory experience (2+ years) required
Proficiency with Microsoft Word, Excel, Outlook and PowerPoint is required. Computer experience required including Word and Excel. ERP experience (Made2Manage) desirable
Perform assigned projects and reports promptly
High sense of urgency and strong initiative required
Good organization skills, analytic, and attention to detail
Internal audit experience helpful, but not required
Six Sigma, Lean and Continuous improvement tools helpful, but not required

Quality Assurance Supervisor Resume Examples & Samples

Accurately and consistently complete quality review/audit process for agent interactions on all lines of business
Provide constructive feedback to promote agent engagement in performance improvement efforts
Develop and maintain training clips for use as examples in the quality review process
Maintain confidentiality of department affairs
Actively participate in calibration meetings to promote consistency in reviews between Educators as well Trainers and other department leaders
Provide data for key performance indicators including sales, service, and quality statistics for incorporation into department statistical reports
Work with management to provide feedback and/or facilitate and coordinate training sessions for new and existing employees
Accurately and promptly, provide response to “Sup Gate” skill calls delivered by the Automatic Call Distribution system
Provide coaching on necessary sales, reservation, navigation and other necessary skills to help agents build their skills and promote independence in agent contact handling
Interact with customers and other contacts in a professional demeanor
Meet production expectations for the established number of quality reviews per agent per month
Identify and document agent performance, while addressing progress and deficiencies
Successfully provide written and oral feedback in a manner supported by the available software that translates well to agents and results in improvement
Observe and reinforce reservation agent demeanor, technical accuracy, and conformity to company policies
Provide coverage for team members in training and escalation support as needed
Effectively communicate with team members in a group and/or one on one setting
Effectively motivate employees through positive re-enforcement
Promote a positive and energetic image with regard to the changing business practices related to the Call Center
At least 5 years of previous contact center experience
Experience maintaining confidentiality of sensitive information
Able to lead and mentor a team

Quality Assurance Supervisor Resume Examples & Samples

Manage Vendor Quality Improvement Program to minimize customer complaints and to resolve quality and product safety issues
Manage and perform product quality evaluations or manage program through a third party
Review product quality, including customer complaints and initiate corrective actions with vendors. Evaluate vendors’ processes for capability to consistently adhere to product specifications and food safety standards
Assist QA Manager with inspecting and auditing vendor’s facilities for compliance with sanitary, regulatory, product and QA requirements
Identify product opportunities to improve quality and brand competitiveness. Collaborate with management to effectively reach consensus
Manage vendor Certificate of Analysis program to assure compliance with specification
Create and disseminate quality analysis reports. Draw conclusions and make recommendations, and follow up with implementation status
Create and communicate executive reports and address key findings across multifunctional teams
Assist QA Manager with effectively executing product recalls and withdrawals
Manage product Kosher, Organic, and Gluten Free certificate programs according to standards
Manage and report on vendor compliance documentation utilizing data systems
Serve as a technical resource for the QA, Product Development, and Marketing Teams
Enforce Food Safety & Quality Assurance Policies
Bachelor of Science degree in Food Science/Technology, Meat Science, Microbiology, Food Engineering or related scientific field
Successful candidate will have at least 4-6 years quality assurance experience in both food and/or general merchandise/health, beauty, cosmetic manufacturing and processing environments. Minimum of 3 years QA supervisory responsibilities within a manufacturing setting
Working knowledge of food manufacturing processes and quality assurance principles is required
Extensive product and vendor quality management in a manufacturing setting
In-depth knowledge of manufacturing production systems, FSMA, SQF, GMP, HACCP, sanitation, preventative control methods, quality systems, environmental testing, allergen control, kosher and organic regulations
Experience auditing manufacturing facilities, process capabilities, equipment, and laboratories is preferred
Ability to analyze process capability data to assure compliance with specifications. Experience utilizing Process Improvement methods such as: SPC, DMAIC, 8D, Ishikawa, Six Sigma
Basic knowledge of US regulatory compliance requirements, this includes understanding and adoption of the Food Safety Modernization Act
Working knowledge of AQL sampling plans in a manufacturing setting is preferred
2 years Laboratory experience
Ability to motivate, manage, lead and influence subordinates, peers and superiors
Strong computer skills including Excel, Word and PowerPoint
Excellent written/verbal communication, collaboration and interpersonal skills, including strong management ability in a team-based culture
Independent thinker with the ability to manage a complex workload with changing priorities
Energetic and self-motivated with the ability to act with a sense of urgency and intensity
Travel requirements: 30% or more

Quality Assurance Supervisor / Associate Resume Examples & Samples

Experience in a contract manufacturing organization
Experience in a quality system in support of biopharma activities
Experience in a regulated environment

Msla-quality Assurance Supervisor Resume Examples & Samples

Oversees Medical quality assurance specialist team
Provide training to physicians with ongoing feedback
Follow up on their assigned duties
Bachelor’s degree from an accredited college preferably in a healthcare related field or equivalent experience / combined education with 5 years of managed care/medical case management experience
3+ years in medical quality assurance field
Prior management and/or supervisory experience
Strong computer skills including Microsoft Word, Excel, and Outlook

Quality Assurance Supervisor Purification Resume Examples & Samples

Education in natural science/engineering (HTL/college/university - academic degree would be a plus)
Experience in (pharmaceutical) quality management
Solution-oriented
Works autonomously
Uses good judgement (risk based decisions)
Takes responsibility, accountable for decisions
Understanding of regulatory requirements in pharmaceutical environment

Quality Assurance Supervisor Resume Examples & Samples

Communicates employee hygiene and food safety policy requirements for the brewery
Develops, evaluates, and maintains quality policies, programs, and procedures
Performs standardized laboratory tests on in-process and finished beer, including wort and yeast
Investigates consumer complaints with trends and develops action plans to improve beer quality in the marketplace
Performs general chemical and microbiological analyses on water and the brewery environment
Communicates with HE craft breweries for benchmarking and sharing of best practices
Tracks, reports, and develops actions plans for key quality performance indicators
Oversees all yeast management and production
Manages hourly lab personnel while utilizing brewery staff for QA processes and checks
Manages quality data capture and trending through spreadsheets and SAP (Orchestrated Beer)
Completes all other duties as assigned
Proficiency in Excel and SAP use
Provide clear focus and leadership for all quality activities at the brewery

Club Quality Assurance Supervisor Resume Examples & Samples

Coaches, trains, and motivates the Quality Compliance Analysts to meet and exceed expected goals and objectives
Conducts performance reviews and executes disciplinary actions
Develops, initiates, and maintains standards and methods for calibrating, evaluating, and compliance
Leads and oversees the design and updating of call monitoring scorecards and quality standards
Collaborates with the training team to develop and implement the long term training and auditing strategy for the contact center
Facilitates and track progress from QA team and call center leadership calibration sessions
Provides trend data from Company business software, Business Manager’s Interaction Feedback and Analyzer system, and makes recommendations for changes to process, procedures, and training
Responsible for quality monitoring of call center representatives as a backup for the QA team
Designs and facilitates quality assurance training programs for key personnel in conjunction with management team
Identifies training and development areas from quality assurance activities and works with the training team to develop and deploy training and development programs
Leads recruitment activities for the department including candidate interviews, updating human resource systems with outcomes and making hiring recommendations to management
A minimum three (3) years of experience in the call center quality assurance field required
A minimum one (1) year of supervisory experience in the call center field required
Ability to operate within a call center work and negotiate in a team environment
Excellent developmental and motivational skills required
Understand how to develop and implement business strategies
Recognizes an emergency situation and takes appropriate action
Competent in public speaking
Advanced math skills

Quality Assurance Supervisor S Resume Examples & Samples

Communicates programs and standards to quality/food safety team and other plant employees. Coordinates training
Conducts other tests, microbial testing and assigned projects
Maintains good communication and working relationship with the quality team and operations and USDA personnel
Ensures that all USDA regulations are followed and that Pilgrim's and customer quality programs meet or exceed customer requirements
Must have proficient computer skills. SAP experience a plus
Must have good leadership skills

Quality Assurance Supervisor Resume Examples & Samples

Upholds and exemplifies the company’s’ purpose statement
Support and ensure that the manufacturing facility is producing in accordance with all FDA and Corporate requirements
The QA supervisor will understand and support the documentation, training and organizational requirements for maintaining a globally recognized quality and food safety certification. This may include assisting and or executing audits of the system program requirements internally to the facility
The QA Supervisor may be expected to support and assist in audits from internal and external regulatory, certification, customer, and or brand owner sources
Ensure QA personnel understand the job expectations and food safety requirements for the products produced
Ensure the QA personnel understand the job expectations and the metrics for their performance
Encourage a team environment and ensure that all Quality personnel are training and readily conduct cross training within department
Develop personnel within the department by actively coaching and counseling to improve performance
Ensure the staff and environment actively encourages safe work environment and is aware of environmental influences within their job activities
Help support to ensure department stays aligned with company goals
Four year degree or equivalent work experience
Food Industry knowledge and or time worked

Quality Assurance Supervisor Resume Examples & Samples

Please note the schedule for this position includes weekends**
Responsible for shift/work scheduling, training, delegation of duties & disciplinary actions of the Quality Assurance and Sanitation Technicians
Ensure that all Quality Assurance functions are being performed, and documented, in an accurate and efficient manner
Collaborate with Technicians to follow up on Hazard Analysis and Critical Control Points (HACCP) deviations, and report Standard Operating Procedures (SOP) modifications to Quality Assurance Manager
Monitor and/or perform tasks on the raw product inbound inspection processes
Assist Quality Assurance Manager in trending data for various Quality Assurance programs
Perform periodic, daily walk through of the facility to ensure that all quality and food safety standards are being complied with, and submit corrective action request as needed to perspective departments
Assist Quality Assurance Manager in performing internal, regulatory agency facility, and operational audits
Train staff on all equipment calibrations, quality assurance and preventive maintenance
Combination of 2 years college education (from an accredited institution) and/or experience as a Quality Assurance Supervisor in a related field
At least 2 to 3 years prior experience in a similar role with direct reports
Knowledge of Microsoft Office Programs (i.e. Word, Excel, and Outlook)

Quality Assurance Supervisor Resume Examples & Samples

Work with Clinical and Nonclinical Writing Groups to schedule the QC of documents
Develop and maintain Covance QC templates and tracking documents
Work with Clients to develop client-specific QC processes and procedures, including client-specific QC checklists
Schedule QC across multiple projects and track progress against project milestones
Proactive involvement in process improvements
Good time management and organization skills, the ability to prioritize own work to meet tight deadlines while maintaining the highest standards of work
Effective communication skills; a co-operative and team orientated approach
1-2 years of QC experience in clinical or labs environments
Training and facilitating training
Ability to successfully manage multiple priorities and deadlines
Experience developing and improving work and work-sharing processes

Software Quality Assurance Supervisor Resume Examples & Samples

Develop departmental policies and operating procedures, as needed, to effectively execute the principles and responsibilities of software quality assurance
Skilled communicator in verbal, written and presentation formats critical for maintaining and growing external business partner relations
Lead and develop the software system testing process, resources, automation, and measure product development health by way of periodic quality assessment reporting
Responsible for the recruitment, selection and development of people, resources, and budgets necessary to perform the functions of software quality assurance
Responsible for assuring output from the software development process includes adequate identification and interpretation of product requirements
Ensure appropriate scheduling of software quality resources/personnel to projects ensuring efficiency through development lifecycle
Define test methods and create test plans for new or updated software projects to determine if software performs in accurate and reliable way according to documented requirements as well as established standards under both normal and abnormal conditions
Recommend design improvements or corrections to software developers throughout the development process
Maintain effective communication with OEM Partners and project software engineers on project limitation, capability, performance requirement and hardware/software interface changes
Formulate and design software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design
7 years of related work experience in Software Quality Assurance
Experience working with embedded/server software products
Strong leadership, communication and management skills are mandatory
Self-starter, highly organized; Works well with all functional levels in the organization; Excellent presentation and interpersonal skills; high level of business management and facilitation skill; capability to resolve complex problems with minimum confusion, frustration, and inconveniences for all parties concerned
Customer focused; Action-Oriented; Building Team Spirit; Self Development; Creativity & Innovation; Problem Solving; Ethics & Values
Planning; Aggressiveness; Commitment; Closure; Listening; Response to Change; Task Completion; Decisiveness; Influence; Communications

Quality Assurance Supervisor Resume Examples & Samples

Process adherence – Standard operating procedures
Product conformity - inspections
Continual improvement, aligned with our lean journey
Minimum of 3 years of experience as a Quality Supervisor/Manager in a manufacturing environment
Minimum of 1 year of quality assurance experience (ISO 9001, Auditing)
Bachelor's Degree (Technical, Industrial, or Engineering)

HL Quality Assurance Supervisor Resume Examples & Samples

Responsible for all supervisory activities including, but not limited to, scheduling, performance, hiring, discipline, coaching, training and development and termination recommendations
Facilitate transitions between shifts and seamless handoffs and communicate key information to peers, team members and Production Management
Maintain a safe work environment at all times by having safe work instructions, practices, and procedures in place for all positions and ensuring that employees are trained to understand and comply with those procedures. Apply corrective action consistently when required. Report all unsafe working conditions immediately to Management
Continuously monitor plant operations to ensure compliance with all quality and food safety programs through regular adherence to Good Manufacturing Practices (GMP’s), performance of sanitation audits, food safety checks (HACCP), and product quality checks conducted according to organization policies. Actively participate in prevention and correction of quality-related errors
Participate in continuous improvement initiatives by identifying opportunities and recommending changes within own area of responsibility
Prepare a variety of routine and special reports that document testing activities, test results, and operational issues involving product quality and safety such as swab tests, finished product tests, and HACCP audits
Administer the product recall program and disposition of returned product
Utilize SPC and other statistical tools to improve areas within the QA function. Produce and distribute reports analyzing QA, Food Safety and Microbiological data and trends of raw materials and finished products. Provide recommendations to management where unacceptable QA or Food Safety results have been identified
Act as plant representative to FDA personnel as needed
Assuring that all products manufactured are free from quality defects and are manufactured safely and of the highest quality
Bachelor's Degree in Food Science, Biology, Chemistry, or a related field, or equivalent amount of relevant experience and education. Food industry experience strongly preferred
3-5 years of related experience is preferred
Planning, organizing, coordinating and leadership skills
Computer skills including proficiency with Microsoft Office Suite (Excel, Word, and PowerPoint)
Demonstrate ability to communicate effectively both written and verbally
Ability to work in conditions, which include multiple, and sometimes conflicting priorities, extended work schedules, and specific time constraints
Interact well with other employees, be able to work in food manufacturing facility and adhere to all Good Manufacturing Practices

Quality Assurance Supervisor Resume Examples & Samples

Proficiency in computer skills
Experience in garment construction, statistical inspection
Strong collaboration within distribution facility
Effectively communicates with remote QA management; cross functional partners (Asia and US)
Appropriately escalates issues to off-site management when needed
5 years experience in apparel, production, or distribution setting
Must be able to lift 40 pounds. Sit and stand for long periods of time

Quality Assurance Supervisor Resume Examples & Samples

A good understanding of contact center transaction monitoring program
Minimum of one year documented successful experience in a line-leadership positio
Above average verbal and written communication skill
High level skills in the use of productivity tools including Microsoft Excel; Vizio; PowerPoint; Word, Outlook and specialized monitoring and evaluation tools
Post secondary education in an appropriate field at the Bachelor's level is strongly preferred. Minimum requirement education requirement is high school diploma

Quality & Assurance Supervisor Resume Examples & Samples

Supervises staff and develops team through coaching, feedback and developmental plans
Provides timely, accurate, specific and actionable feedback to direct reporting group
Plans, directs, manages and evaluates work output
Coordinates work activities to achieve the volume expected to meet operational requirements
Works with staff to correct any errors identified in the Quality Assurance audits
Presents audit findings to management including detail action plans to remediate errors within acceptable time frames
Implements and communicates changes in procedures and processes and ensures quality assurance staff applies changes while completing assignments
Acts as liaison between the Claims Cash Accounts Receivable Manager, subrogation and salvage business leaders, claims control and accounting
Subject Matter Expert for Claims Cash Processing and subrogation/salvage processes
Fields daily calls/questions on claims payments processes
Provides ad hoc training as directed by management
Bachelor's degree with an preferred emphasis in Finance, Accounting or Business Mathematics, Economics, or Statistics
1 year supervisory or coaching experience
Familiarity with business processes and system knowledge
Intermediate MS Office skills
Demonstrated leadership skills
Ability to manage change
Ability to professionally resolve conflict or differences of opinion
Demonstrated project management and problem solving skills
Demonstrated ability to meet deadlines and work in a fast paced environment with changing priorities; exceptional time management and organizational skills
Ability to maintain strict adherence to confidentiality and privacy requirements
Ability to prepare reports and conduct presentations
Capable of working with and maintaining confidential information
Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.). Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required
May require long periods of sitting
May require prolonged repetitive use of the upper extremities

Quality Assurance Supervisor Resume Examples & Samples

Responsible for engaging with direct reports regularly pertaining to individual performance and overall development via company expectations
Responsible for overseeing and supporting all responsibilities for the QA Team along with deliverable timelines
Working supervisor with daily warehouse inspection responsibilities
Responsible for supporting overall regulatory compliance with USDA and FDA programs. This would include but not be limited to Seafood HACCP and the Food Safety Modernization Act
Support internal compliance with DCs operating under a food safety system recognized by the Global Food Safety Initiative (GFSI)
Responsible for ensuring that all produce and meat products received meets or exceeds company quality specifications. This would include, but is not limited to, temperature, expiration or pack dates, proper counts, weights, and sizes
Managing all aspects associated with the banana ripening program assuring that the retail stores are receiving suitable quality fruit for maximum sustainable sales
Conduct surveillance of produce coolers to assure product is rotated correctly and is being shipped to the stores in a timely manner so as to maintain freshness for the customer
Creating a positive working environment for the department
Motivate and encouraging associates through the process
Overseeing all quality issues pertaining to your distribution center and retail stores
Monitoring all inspection certificates assuring they are detailed and completed properly
Monitoring all daily cooler inspection certificates assuring they are detailed and completed properly
Documenting and communicating weekly updates of team responsibilities to QA Manager
Act as a liaison between category management, buyers, and distribution to further ensure our desired goals and results are achieved
Developing subordinates in all aspects of the QA departments responsibilities
Overseeing all Food Safety aspects of the department and assuring all functions are being followed thru
Overseeing responsibilities pertaining to the retail quality web page and necessary follow-up
Leading overall team and individuals in accomplishing stated objective and individual team member continued personal development
Regular communication with DC leadership team
Determining team schedules and managing priorities on daily
Be a resource to our business partners and suppliers
Provide outstanding customer service and team oversight
High school diploma/equivalent
Self-motivated and able to function with minimal supervision, yet lead within a team environment
Three to five years with proven leadership experience
Familiar with Federal , State and Local regulatory requirements
Must be available to work rotating schedule, including weekends
Knowledgeable of USDA Standards, rules and regulations
Knowledgeable of FDA regulations with Seafood HACCP and the Food Safety Modernization Act (Preventative Controls, Sanitary Transportation of Foods)
Knowledgeable of food safety principals
Certified in Foods Safety through a recognized national program (such as, SafeMark)
Proven leader
Capable of making decisions in the moment
Good computer skills including proficiency with Word, Excel and Outlook

Quality Assurance Supervisor Resume Examples & Samples

Assist in managing and coordinating the quality system and each of its elements. Provide training and develop documentation to drive quality in the factory. Ensure that all internal and external specifications are being met and all product is food safe
Manage sampling plans, rework requirements for quality holds in the plant including raw materials, WIP and Finished Products
Support the plant HACCP and quality systems initiatives focusing on continuous improvement
Cooperates with other management personnel in formulating and establishing company policies, operating procedures, and goals
Reviews technical problems and procedural issue of departments and recommend solutions to problems or changes in procedures
Define Statistical Process Control methods for use in setting targets and limits for operational areas. Manage and train plant in statistical methods for the analysis of production operations
Provide direction and training for facility compliance to all quality programs, policies, and procedures
Analyze and report consumer information to the factory, including top plant controllable consumer complaint analysis by product category, consumer complaint rates per million units sold and all other pertinent consumer information trends
Coordinates and assists in the performance of equipment capability studies
Participate on TPM QM pillar and 1 other pillar team
Interprets, applies and enforces all company policies, programs, rules, regulations, and safety rules
Supports and participates in safety activities to achieve departmental and plant wide goals and objectives
Adheres to all company policies, programs, rules, regulations, and safety rules

Quality Assurance Supervisor Resume Examples & Samples

Schedules auditing assignments to staff
Reviews daily in process audit paperwork
Documents and investigates deviations, and non-conformances
Assists in Annual Product Review/Annual Report Compliance
Monitors the production processes and ensure consistency of procedures
Oversees the verification of green release stickers issued to operations
Oversees the automated inspection and AQL sampling of finished products
Oversees the transfer of finished products to other Akorn facilities
Reviews environmental monitoring of controlled areas
Audits the maintenance of a clean sanitary environment
Reviews and calculates theoretical yields for completed raw material records and cards
Reviews mean kinetic temperature calculations
Reviews System Alarm Messages
Works with CAPA Coordinator or designee to ensure items are completed, documented and timely
Assists with CAPA effectiveness checks
Directly responsible for performance reviews, goal setting and personnel development plans for QA Technician I and II
Recruiting, interviewing and hiring qualified employees to fill open positions
Addressing complaints and resolving personnel problems within the department
Maintaining confidentiality of information
Bachelor’s Degree (BS or BA)
5-10 years demonstrated excellence in in the pharmaceutical or related industry

Quality Assurance Supervisor Resume Examples & Samples

Oversee day to day operations of the lab
Manages and ensures compliance with the quality management system through communication, training, and internal audit at all levels
Provide additional technical resources to the plant as assigned
Utilize SPC as a VIP tool to drive performance and consistency
Supports all external audits conducted by FDA, Nevada Department of Agriculture and third party audits
Knowledge within sanitation and CIP systems to support trouble shooting requirements
Supports sanitation cleaning validation and allergen validation
Supports innovation funnel activities within the supply chain
Track and trend consumer complaint data to ensure focused improvement within gaps
Trend environmental data to ensure facility safety
Understanding internal and external customer needs and regulatory requirements
Reports and communicates results, issues and improvements to relevant stakeholders
Manages and reports incidents in line with Unilever incident management procedures
Working knowledge of Unilever safety and environmental policies and guidelines
Abreast of current safety and environmental activities and actions
Hardware, Software, Mindware development tracking
Understands the role and importance of the internal customer in delivering to the external customer
Defines and deploys standards and controls via a continually improving quality management system
Ability to become HAZWOPER certified, be an emergency response member and have knowledge of the EAP (emergency Action Plan)

Contact Center Quality Assurance Supervisor Resume Examples & Samples

Providing coaching to internal CCC team members on areas specific to excellence in quality, including but not limited to employee performance, quality rating scores, and employee effectiveness and customer interaction techniques
Providing supervisory oversight and leadership of staff, processes, budget, and procedures for a team of business analysts, including managing the execution of short and mid-term plans for operational effectiveness, customer improvement initiatives, and integration with the broader strategic efforts,
Facilitating and encouraging teamwork focused on building and maintaining positive internal and external customer relationships
Engaging employees by linking organizational goals to higher level corporate accountabilities while meeting corporate diversity and equal opportunity expectations
Monitoring and tracking quality management performance indicators. Oversees and validates the analysis process for quality and completeness. Prepares and analyzes internal and external quality reports for senior management review. Identifies trends, recommends and implements solutions to improve quality in the CCC
Focusing on and coordinating employee development and training which may or may not be limited to the scope of current job, which may include developing a plan for career advancement
Responsible for evaluating employee performance and proficiency in role. Provides coaching to Quality Assurance Analysts and CCC employees in areas specific to key performance indicators and standards of conduct defined by operating unit, including, but not limited to, calibration standard deviation metrics, Quality sampling of CCC contacts, accuracy of work, aligning behavior with organizational expectations in the areas of attendance, punctuality, and workplace conduct, or other areas of focus under CCC or SCE policy. Administers disciplinary action and performance plans, as appropriate
Effectively administer appropriate disciplinary action as needed, including providing continuous feedback to build employee's knowledge and skill set to ensure optimum employee performance
Responsible for managing Quality processes for SCE and 3rd party call center vendor. Leverages benchmarking analysis to refine the CCC Quality Management Model to desired business outcomes. Communicates Quality expectations to management and front-line employees
Responsible for providing subject matter expertise on policies, processes and procedures regarding CCC Operations for project teams leading strategic initiatives
Building and maintaining strong working relationships with internal SCE departments/organizations and external companies, collaborating with supervisors and managers on process improvement efforts and sharing best practices
Maintaining safety conscious work environment by following Edison safety protocols and safe work practices. Ability to promote and support safety culture projects/initiatives
Performing other responsibilities and duties as assigned
Must have at least three years of experience leading, coaching, and developing employees in a customer interfacing environment
Must be able to work weekends, holidays and non-traditional hours to cover a 24-7 operational environment (as needed and scheduled) to support CCC Operations
Bachelor’s Degree in Business or a related field or an equivalent combination of education, training, and experience
Demonstrated experience providing effective coaching, mentoring and employee development of team members and provide effective performance feedback
Demonstrated experience implementing policies and procedures in support of driving an overall team culture to have a customer service mindset
Demonstrated experience monitoring customer interactions, researching and analyzing contact information, and making decisions related to customer service in a customer focused environment
Demonstrated experience executing/implementing new skills and technologies in support of customer service activities
Understanding of Quality Management Discipline and processes in a Call Center environment
Demonstrated experience supporting change to practices or processes to meet client needs
Demonstrated experience using Microsoft Word, Excel, and PowerPoint
Must demonstrate the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction, manage risks appropriately, create and execute business plans, manage information, and provide exceptional service to internal and external customers
Must demonstrate the ability to effectively communicate and present information and/or recommendations to employees, colleagues, superiors, and senior management in a persuasive manner leveraging strong influence and negotiation skills
Must operate in an ethical manner and demonstrate strong leadership skills by effectively managing employee stress, driving exceptional performance and fostering an environment of continuous learning
Project Management/Six Sigma Certifications
Bilingual (Spanish, Korean, Mandarin, Cantonese, Cambodian or Vietnamese)

Quality Assurance Supervisor Resume Examples & Samples

Overseeing entry of incidents into the Incident Management System
Scheduling, coordinating, & overseeing investigations & program monitoring where contracted services are provided
Coordinating activities with DES QA management, Health Care Services, APS, OSI, & OLCR, Tribal Protective Services, Law Enforcement, DCS, and DHS linking systems in regards to Incident Management
Ensuring appropriate investigative closure, including detection of trends and patterns, and reviews Fact Finding Reports, Notifications of Findings, and Health & Safety Reviews to ensure accuracy and applicability to state law, regulations, and rules
Supervising QA Incident Management Specialists, Monitors, and Incident Reporting Specialists to include entry processes and hiring/interviewing
Providing technical assistance and training to Division staff and provider agencies to ensure federal, state, and contractual requirements are met
Recommending Contract Action for provider agencies not meeting contractual requirements
Knowledge of federal and state laws and agency rules, regulations, policies, and procedures surrounding DDD practices
Knowledge of values and rights associated with the field of developmental disabilities
Experience assessing, reviewing, and analyzing situations and/or data
Skills in problem solving moderate to complex situations
Skills prioritizing and multi-tasking to meet time lines
Leading a team and maintaining professionalism in stressful situations
Ability to write clear and succinct regulatory interpretations and correspondence
The preferred/ideal candidate will have 2 years' experience working with vulnerable populations (e.g., developmental disabilities, geriatric, behavioral health, etc.) and at least 1 year of direct supervisory experience
Experience using databases and spreadsheets preferred
Have a current, valid state issued driver’s license appropriate to the assignment. Employees are subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12)

Quality Assurance Supervisor rd Shift Resume Examples & Samples

Sets work schedules, provides training and coaching, conducts performance evaluations and sets departmental goals and expectations in accordance with the goals of the facility
Facilitates team workflow management, workforce scheduling, and team member placement to ensure the department, facility, and organizational goals are met or exceeded
Interviews, hires and plans appropriate training for new team members
Supervise team members’ performance and discipline issues in a timely manner. Evaluates performance expectation plans (30/60/90 days, mid-year, and year-end) with team lead and team members to meet individual goals and facility objectives
Communicates business needs, schedule changes, process problems, success stories, etc
Maintains adherence to company policies, safety standards and good housekeeping practices
ISO9001 Lead Auditor Certified
Excellent Supervisory and leadership skills

Quality Assurance Supervisor Resume Examples & Samples

Closely analyzes purchase transactions for comfort level and full disclosure
Closely monitors the activities of the sales floor, the Sales Agents, and Sales Managers
Effectively and professionally represents Diamond Resorts International® in telephone and face-to-face exchanges with members and/or owners
Monitors all collateral material for brand compliance
Communicates with Sales Managers and Sales Representatives
Communicates with new members to retain sales
Resolves customer and THE Club® member complaints
Responsible for complying with all policies and procedures as set forth in the Quality Assurance standard operating procedures
Indirectly accountable for accuracy of contract at time of signing to further progress of the sale
Responsible for personally maintaining a net retention percentage rate on sales that meets or exceed Company standards
Resolves pre and post-sale fulfillment and customer issues
Provides superior customer service in accordance with Diamond Clarity™ standards
Responsible to be an expert in THE Club® and Interval International policies in regard to member/owner benefits and responsibilities
Responsible to be and expert in Diamond Resorts International® documentation to be able to completely explain details of contracts to potential owners
Operates office machinery (i.e., computer, copy machine, fax machine)
Completes all required Company trainings and compliance courses as assigned
A minimum two (2) years of experience in the vacation ownership sales field required
A minimum two (2) years of supervisory experience in the vacation ownership sales field required
Language Skills – Must have the ability to communicate clearly and persuasively in both verbal and written formats in the English language
Ability to write reports, business correspondence and procedure manuals
Must have skills to defuse member/owner dissatisfaction and bring issues to a win-win outcome
Proficiency in timeshare financial and ownership documents
Maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects
Excellent telephone etiquette
Computer proficiency in Microsoft Word, Excel and Outlook
Intermediate math skills, with the ability to do basic math calculations with or without the use of calculator
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages

BSA Quality Assurance Supervisor Resume Examples & Samples

Assist in the maintenance of the Bank's monitoring, testing, and optimization program, update detailed testing procedures and processes. Identify issues, exceptions and patterns, escalates to management
Analyze and communicate testing results to the BSA Testing & Optimization Manager. Prepare and present written testing results and recommendations
Assist in identifying areas of risk and make recommendations on operational improvements, processes for compliance, quality assurance and any additional training essential to mitigate risk. Seek ways to assist the Bank in strengthening controls, remaining compliant and improving efficiency
Document the validation of all BSA/AML and OFAC monitoring systems to ensure all software solutions are effective and accurate
Manage and maintain a user certification program for all BSA/AML and OFAC software systems
Assist in the identification and aggregation of metrics for executive reporting and risk assessments
Ability to command respect of co-workers at all levels
Superior organizational and analytical skills
Team oriented and able to work independently

Quality Assurance Supervisor Resume Examples & Samples

Oversee the sanitation of work stations including floors, worktables, walls, refrigerators, meat blocks, equipment, and utensils
Ensure the staff appropriately logs and disposes of waste, follow 5P process including recipe standards
Maintain a safe work environment by enforcing all safety standards
Understand the proper use of and storage of chemicals used in the location. Be familiar with the chemical SDS book and its contents
Daily use of the correct PPE for the task assigned
Report all injuries immediately to your manager and/or supervisor
Knowledge of QA Audit
Through the QA process and post assessment discussions, gather feedback on process and implementation tools in order to continually improve
Intervene and educate as necessary around adherence to proper food safety standards
Assist in prioritizing key actions for execution of the standards and next steps
Identify root causes in process breakdown with make recommendations for corrective actions
Conduct training, coaching and inspection of Operating Standards in large scale, multiple operations to include Retail and Residential
Collaborate with multiple Brand Representatives to ensure compliance and commitment to specific brand standards
Partner with business unit leaders to improve overall operational management performance
Oversight of diverse food service and c-store operations with preeminent results
Coordinate maintenance of assets with UF Business Services
Work with safety leaders to keep compliance with OSHA first-aid standards and prevent occupational injuries in the operation
Cross-train at other positions in the location
Work at other stations and in other departments as necessary
Completion of any task requested by a supervisor or member of the ARAMARK management team
1 year of supervisory experience
Must be able to effectively communicate and understand directions
Must be able to understand safety rules, ARAMARK Alcohol Regulations, operating and maintenance instructions and procedures
Must be willing to perform a variety of tasks as assigned
Excellent customer service and a positive attitude
Time management, organization, and multi-tasking skills
Basic computer skills and ability to quickly learn new technology systems
Ability to manage people and have accountability for company assets
Successful completion of the Aramark Hourly Food Handlers training within the first 30 days of employment
Must be willing to follow all Aramark Safety Standards
Experience in food service industry
Courtesy and tact in dealing with guests, co-workers, as well as others in the college community

Quality Assurance Supervisor Resume Examples & Samples

Definition of Test Strategy & Approach for a range of projects of different technologies
Coordination of User Acceptance Testers, including Regulatory Testers, ensuring a proper allocation of activities and timely testing delivery
Resolution of defects in UAT environment
Analysis, development and execution of user acceptance and regression tests
Identification and tracking of defects and risks
Collaboration in design and review of test cases
Review of test cases, building and execution of tests, tracking defects and reporting results using Mercury Quality Center and/or other test tools used within the Bank
Providing test summary reports for testing activities, up-to-date information on test status, defects, issues and risks
Performing of validation activities for CR/PI
Providing timely and effective feedback to User Acceptance Testers and development staff
Providing SAL for weekly/monthly release and projects where involved
Delivery of the artifacts as outlined in the Test Plan and required by ING Test methodology

Quality Assurance Supervisor Resume Examples & Samples

Supervise quality assurance and receiving inspection personnel
Administer company policies that directly affect subordinate employees
Ensure quality standards are followed ISO9000/AS9100/TS16949, MIL-SPEC, IQP’s, QAS’ and FAI’s
Work closely with Manufacturing Teams to ensure customer quality and on time delivery goals are met
Review all internal and external non-conformance events
Ensure corrective actions and 8D’s are completed in a timely fashion to prevent future quality occurrences
Prepare and publish quality reports
Coordinate internal quality process audits
Manage and disposition internal and supplier rejections, as well as customer returns
Review and recommend quality documents updates
Participate in AS9100 and customer audits
Assist during customer and supplier visits
Manage quality sub-inventories on-hand quantities
Oversee cross training of quality inspectors
Work with different groups within company to ensure quality improvements are achieved
Monitor and process FAA DMIR activities
Responsible for developing, implementing, and maintaining quality assurance systems and activities
Define and specify the implementation of standards, methods, and procedures for inspecting, testing and evaluating the precision, accuracy, and reliability of company products
Participate in the reviewing of engineering designs to contribute quality assurance requirements and considerations
Assist product support areas in gathering and analyzing data
Receive assignments in the form of objectives with goals and process to meet goals outlined
Provide direction to employees according to established policies and management guidance
Work is reviewed by management to measure meeting of objectives
Erroneous decisions or failure to achieve results will cause delays in meeting customer expectations
Frequently interact with manufacturing supervisors, outside customers and functional peer groups at management levels
Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific data/projects/schedules, etc

IT Quality Assurance Supervisor Resume Examples & Samples

Supervise a team of QA Analysts responsible for testing, evaluating, and validating IT initiatives and identifying issues in software.Team is responsible for designing test strategies, developing test schedules, writing test plans and test
Manage staff workload by working to understand project requirements, estimating and communicating project schedules, forecasting needed resources and usage, prioritizing, delegating and tracking quality assurance tasks, supervising work and providing guidance as required to ensure quality changes are released to production
Determine project/task assignment as internal/outsourced for area of responsibility
Create test plans and ensure all scenarios are covered for functional, integration, and regression testing. Identify entrance and exit criteria for test plans
Provide accurate report of test progress to the management team
Collaborate with Testing Partners, Project Management, Business Analysis, Application Development, UAT and Support teams to foster a team based approach to high quality solutions and drive appropriate changes to ensure high quality deliverables
Coordinate and manage test execution cycles/calendar to meet release and project schedules
Oversee HR related activities, including addressing staffing requirements, hiring, and performance assessment, supporting and adhering to established guidelines and timelines
Build and enhance individual development and skill-set by seeking educational opportunities, participating in available training and researching innovative technology and methodologies to provide strong departmental support
High school diploma or general education degree (GED) required
7+ year's relevant experience. Previous experience as a Sr. QA or team lead
Ability to scale testing to meet project needs
Advanced working knowledge of QA processes and methodologies
Detailed knowledge of software development life cycle and the importance of QA involvement throughout the entire cycle
Strong interpersonal skills, ability to establish and maintain good working relationships with internal and external partners
Ability to rely on extensive experience and judgment to plan and accomplish goals
Previous experience in Insurance or Financial related industries. Mortgage industry is preferred with knowledge of compliance and regulatory related requirements
Previous experience as a business analyst or business systems analyst desirable
Experience with Quality Management Testing tools
QA Certifications (CASQ, CAST)
Ability to write clearly, concisely and be grammatically correct
Business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources

Quality Assurance Supervisor Resume Examples & Samples

Provides expert analysis, guidance and support to Production in Process Improvement activities, including effective use of Problem-Solving tools / techniques and statistical analysis
Through the application of APQP, supports the external customers in New Product Introduction
Insures that internal customer needs for Control Systems are met in a timely and functional manner
Results for this position will be measured by improvements to Customer Satisfaction and Internal Scrap rate
Optimizes Process Capability on significant characteristics through effective application of statistical analysis techniques and training of Production in Problem-Solving
Utilizes analytical skill sets to implement root cause analysis and provide recommendations for corrective action
Implement support and manage local supplier development strategies and performance to ensure flawless launches of new programs
APQP process coordinate technical reviews and develop supplier capabilities to meet BorgWarner requirements
To train suppliers and drive performances improvement proyects to meet stablished goals
Provide input in commoditie strategie
Requires a Bachelors degree in Manufacturing, Mechanical or Industrial Engineering; and a combination of two years Manufacturing Engineering /Quality Assurance experience in the automotive industry
Must have demonstrated knowledge of advanced quality planning, inspection equipment and techniques, root cause failure analysis, capability studies, statistical distributions, machine (metalworking) and assembly processes, problem solving, team facilitation, geometric dimensioning and tolerancing, and Computer Aided Drafting (CAD)
Knowledge of QS-9000 automotive quality standards required
Knowledge of TS16949 required
Experience with Supplier Development a plus
Experience with report writing in Microsoft Word and graphical analysis in Microsoft Excel strongly preferred
Experience in Minitab for statistical analysis preferred

Quality Assurance Supervisor Resume Examples & Samples

Develop and/or adapt inspection equipment to meet quality standards, make suggestions with regard to procedures, standards and equipment to facilitate work and maintain product quality
Assist the Quality Manager in developing and maintaining ISO9100 procedures and work instructions
Develops and implements methods and procedures for disposition of discrepant material and devises methods to assess cost and responsibility. Maintain the Material Review Area to ensure that all products are distributed in a timely manner
Suggests and implements changes in working conditions and use of equipment to increase safety and efficiency of shop, department or team members
Responsible for compilation and maintenance of inspection reports and records
Assist in data collection methodologies and quantification on financial impact
Provide process improvement know how, methods and conceptual expertise to teams
Write and distribute nonconforming product notices
Serve as a coach and mentor to quality team and assist Quality Manager with daily departmental duties
Associate’s Degree (AA) or equivalent from two-year College or technical school required. Bachelor’s Degree preferred
Minimum of 3 years of experience in manufacturing environment
Minimum of 1 year of supervisory experience
Experience developing manufacturing quality plans
Experience conducting process capability, GR&R, PFMEA and SPC studies
Experience optimizing processes to achieve ongoing cost reductions
Experience working in an ISO environment, preferably AS9100, and conducting internal and supplier audits
Strong interpersonal, collaboration and teamwork skills
Demonstrated progressive leadership skills and abilities
Decision making capabilities
Ethical Conduct
Customer/client focused

Claims Auditor & Quality Assurance Supervisor Resume Examples & Samples

Assist in establishing and communicating new and existing policy and procedures
Associate or Bachelor degree preferred
Critical thinking skills to build efficiencies
Create and maintain policy and procedures

Quality Assurance Supervisor Resume Examples & Samples

Coordinates and supervises the quality activities of operations, or business support staff
Administers and executes policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact on work unit operations and customers
Complete reconciliation reports
Verifies the integrity of the data before being submitted/reported to the client
Develop and Deliver training on quality
Responsible for Quality Recognition program
Complete reconciliation reports weekly/monthly
Related experience in quality monitoring, required
Experience with presenting data, preferred
Related experience in healthcare setting; specialty pharmacy, hospitals, health insurance, preferred

Manufacturing Quality Assurance Supervisor st Shift Resume Examples & Samples

2+ years supervisory or management experience
5+ years’ experience in Quality Control
Good technical knowledge of lab process
Competent in PC skills and the use of statistical information
Ability to work with peers and upper level management

Rxo-quality Assurance Supervisor Resume Examples & Samples

Leads in the identification of quality, process, workflow and personnel concerns and works to resolve these quickly according to company policy, practice, and guidelines
Utilizing the Quality Managements System and ISO9001 standards - conducts, leads and implements the appropriate process audits; the audits will identify the need for the appropriate containment, corrective, and preventive actions, which minimize or eliminate process deviations and non-conforming product results
Facilitates data collection, summary and analysis to support problem solving activities that will lead to root cause problem solving, team building strategies, process control methods, and continuous improvement actions in order to meet or exceed the facility key internal and external operating metrics
Leads personnel and activities associated with Inbound Inspection to ensure timely and accurate receipt, review, and disposition of identified purchased products
Interacts with associates to establish rapport with team members, takes an interest in the individual and their work and obtains knowledge of workplace issues
Assumes additional responsibilities and performs special projects as needed or directed
Proficiency in MS Office
Knowledge and understanding of Statistical Process Control including trend analysis
Good knowledge of optical theory and hands-on application
Optical Training/Certification
3+ years optical manufacturing lab experience

Quality Assurance Supervisor Resume Examples & Samples

*Interviews for this position will occur in March 2017, start dates will be scheduled for June 2017***
Maintain a safety first attitude and hold all Lab Technicians accountable for the same attitude
Willing to learn; enjoys tackling new challenges
Is organized and shows attention to detail, with a "get it right the first time" mindset
Demonstrates dependability in attendance, work completion, and flexibility to meet business needs
Works well with team members or independently; gives and receives feedback in a constructive manner
Makes timely and sound decisions; uses resources wisely
Displays a positive, can-do attitude; maintains composure when faced with difficult situation
Maintain and ensure that the lab is contributing toward producing the best quality bar as possible
Guarantee timely and accurate test results from the lab
Responsible for reliability and accuracy of analytical and measuring devices
Responsible for day-to-day implementation of quality system, including hold/release decision, retesting, etc
Maintain a continuous focus on cost and ways to decrease cost
Provide tools and training to develop his crew or new employees for advancement
Adhere to CMC safety policies and procedures
Work day shift principally, but expected to cover lab coverage deficiencies, which potentially includes weekends and holidays
Coordinate upkeep of the QTB
Production and inventory reporting and control
Repair and/or replacement of testing tools and equipment
Contribute in troubleshooting process or product issues
Operate a computer proficiently (Outlook, Excel, Word, etc.)
Use of all measuring devices (tapes, micrometer, inside outside calipers, etc.)
Must be able to multi-task and follow through with task and direction given as well as give direction to direct reports
Must be able to work well with others and create a team atmosphere starting with safety
Must be able to follow instructions given by supervisor or manager in timely and safe manner
Minimum two years steel mill experience in a hands on environment, preferred
1-2 years Supervisory experience
Ability to recall specifics, methods, and processes
Comprehend and apply standards and procedures

Quality Assurance Supervisor Resume Examples & Samples

Under the direction of the Quality Manager, execute quality planning activities to satisfy defined objectives, goals and customer expectations
Plan the quality measurement and controls on material, processes, and product to provide necessary level of quality at minimum quality-related costs for manufactured or purchased products, sub-assemblies, components or materials. Develop formats for inspection and test instructions, measurement data, and other quality information as needed
Recommend product and process improvements that increase product uniformity and improve characteristics to reduce field failures
Analyze quality information and customer feedback to identify opportunities for adjustment to product design, manufacturing process and equipment, and quality procedures. Follow-up to assure that corrective actions are in place and assess effectiveness
Develop methods and procedures for evaluation of processes and equipment to meet required quality capability. Determine that manufacturing processes have sufficient capability to meet quality requirements
Provide for disposition of non-conforming purchased products in a timely economical manner and assure the proper containment action is taken. Maintain appropriate component history and records
Maintain program for calibration and maintenance of measurement equipment and systems. Determine adequacy of equipment through statistical analysis (G,R&R & MSA)
Apply motivation techniques to provide a productive work force. Assure compliance with fair, equitable treatment of personnel, consistent with company policies and programs
Appraise employee performance and recommend changes of status and salary adjustments
Develop and conduct quality orientation programs for all company personnel to ensure understanding of quality objectives, programs, plans and techniques
Train appropriate personnel in technical quality skills and contemporary problem solving techniques. Conduct training and orientation programs as appropriate
Perform process audits to validate execution of standard work practices. Obtain appropriate corrective action where required
Provide analyses of internal quality-related issues and communicate the situations to affected departments
Maintain a safe working environment within the department
Inspect, test or measure product for conformance to specification – first article and in-process inspections
Measure dimensions of products to verify conformance to specifications, using measuring instruments such as calipers, gauges or micrometers
Read blueprints, data, manuals or other materials to determine specifications, inspection and testing procedures, adjustment methods, certification processes, formulas, or measuring instruments required
Record inspection or test data, such as weights, temperatures, grades or moisture content and quantities inspected or graded
Complete Product Parts Approval Process paperwork
Review outsourced parts for print conformity for release to production
Determine acceptance or rejections of materials based on measurements and test results
Complete inspections using optical comparators, coordinate measuring machines, and other advanced measuring equipment
Set-up, program and operate testing and CMM equipment
Works with minimal supervision to independently perform the job of Quality Assurance Technician in its entirety as assigned
Complete quality assessments during manufacturing
Ensure inspection equipment is calibrated correctly
Determine quality assurance of product prior to movement throughout manufacturing
Collaboration between associates and supervisor/leads concerning inspection results

Quality Assurance Supervisor Resume Examples & Samples

Educational background in Biology, Pharmaceutical or related domain (BSc/MSc or equivalent education in Science)
At least 5 years of experience in Quality Assurance in an In Vitro Diagnostics company or other related industry (Pharmaceutical, Biotechnology, Medical); including 3 years in a management role
Thorough understanding of ISO Norm 13485, the European Directive 98/79/CE and the 21CFR820
Strong leadership, people management and coaching skills
Teamwork mindset and good communicator
Strong problem solving skills, with creative and strategic thinking
Experience with project management, experience in Lean or Six Sigma projects preferred. Certification Lean / 6 σ Green Belt would be a plus
Either French or German as a native language, with good knowledge of the other language. English on a professional level

Quality Assurance Supervisor Resume Examples & Samples

High School or GED with a minimum of 10 years general experience in manufacturing with 6 years specific experience in quality
2 year college (Associate Degree) with 6 year specific experience in quality
Good communication skills required (oral and written)
Knowledge of equipment and production processes
Ability to deal with personnel issues
Experience to make good problem solving decisions
Capability to interpret and evaluate information and apply judgment in setting priority , interpreting polices and establishing approaches

Quality Assurance Supervisor Resume Examples & Samples

Lead and report on the Christchurch site quality and customer focus deliverables
On going development of the QA/QC team through coaching and skills development to support achievement of objectives, personal development and change management
Coordinate workload of required tasks across the quality team
Act as delegate to Quality Systems Manager as required
Take a hands on and team approach to completion of required tasks
Manage and maintain internal audit program to ensure compliance to ISO9001, regulatory requirements and current good
Experience working in a cGMP/ISO9001 environment in a QA role
Experience with and high level of understanding of ISO9001 or equivalent quality systems and principles
Experience in team leader or supervisor role
Experience with respect to regulatory affairs eg MPI preferable
Strong people leadership skills with the ability to motivate and engage employees
Previous experience in coaching others
Computer literate in word processing, spreadsheets and preferably an integrated manufacturing program
Adaptable and flexible to changing customer demands and requirements

Quality Assurance Supervisor Resume Examples & Samples

Assure that all Quality Assurance (QA) functions are compliant with ISO standards including internal and external audits
Conduct daily inspections of work areas to assure compliance with safety and environmental policies
Provide positive feedback systems using Quality Focus Tools
Provide support in the accomplishment of the Plant quality goals as defined by the Management Review Committee
Provide assistance in supplier assessments of acceptability of both parts and processes
Responsible for planning and allocating manpower to support the daily requirements of the support area
Support the successful implementation of Truck Operating System (TOS) in area of responsibility
Support the Training matrix by continually evaluating and developing Team Leader and employee skill level as required to increase flexibility and meet safety goals
Promote and execute TOS problem solving techniques across the plant to improve efficiency
Administer Company and Departmental policies and procedures. Address and resolve employee relations issues as they arise
Implement Lean Manufacturing by using Continuous Improvement and 5S tools
Participate in regular communication and build relations in cross functional areas
Candidate must possess ability to work any shift
Bachelor’s degree with 2 years of related experience OR an associate’s degree with 4 years of related experience OR 8 years of related quality assurance experience required
At least 1 year of group leader, project lead, or mentoring experience required
An attached resume is required
Proficiency with Microsoft Word, PowerPoint, and Excel required
Bachelor’s degree in Engineering or related field of study preferred
Experience in automotive manufacturing environment preferred

Quality Assurance Supervisor Resume Examples & Samples

To supervise vehicle cleanliness scoring on NPS levels and vehicle condition reports. Implement initiative to improve vehicle conditions and cleaning process. (Primary)
Organize vehicle demand and prioritize loyalty customer request. (Primary)
Daily huddle preparation for team
Assist in the supervision of the distribution centre in the absence of a Distribution Supervisor/Location Manager regarding operational matters
Conduct Inventory of supplies and make orders to replenish the stock
Communicate via radio on driver demands and movement of trips to and from DT/Landmark Hotel
Training of new Vehicle Service Attendant staff
Perform other tasks as assigned by Management

Quality Assurance Supervisor Resume Examples & Samples

Develops and analyzes statistical data and product specifications to determine present standards and established proposed quality and reliability expectancy of finished product
Reviews rejections originated by Quality inspection points on the router as part of PMRT preliminary review and participates in the PMRT activities
Formulates and maintains quality control objectives and coordinates objectives with production procedures in cooperation with other plant managers to maximize product and minimize costs
Directs workers engaged in inspection, NDT and testing activities to ensure continuous control over materials, facilities and products
Plans, promotes, and organizes training activities related to product quality and reliability
Makes staffing recommendations and reassignment of duties as required
Confers with Inspectors and Lab Techs to determine the status of assigned projects
Mentors Inspectors and Lab Techs to meet customer expectations, and develop organization skills
Responsible for performance management of quality assurance department staff, including but not limited to performance evaluations, compensation reviews, employee coaching, directing and disciplinary actions
Interviews and selects candidates within legal and company guidelines
Identifies training needs of assigned employees. Ensures that employees are trained according to their identified needs
Provides training on departmental procedures, policies, and practices ensuring training records are maintained as required
Trains employees on safety and environmental job requirements
Adheres and implements company HSE policies, procedures, and practices
Ensure all people placed under their assigned area of responsibility, or all persons who may be affected by equipment or processes placed under their responsibility are complying with the rules and regulations set forth by Federal, Local and State government, and LISI Aerospace policies, procedures and plans

Analytical Quality Assurance Supervisor Resume Examples & Samples

Accountable for performing non-routine and complex analyses, troubleshooting and maintaining analytical systems along with applying and improving analytical systems
Provides analytical data to release products and enable process and/or product optimization and problem prevention
Apply instrumentation and analytical knowledge to assist HEM sites in improved correlation between laboratories
Ensures that all Laboratory Analysts are trained on new and/or improved analytical systems, methods, processes, etc
Drives the SPC process for the Laboratory via reliable instrumentation PMs, precision analytical technique training, SOPs/SOS
Responsible for performing all forms of analytical research, method development & improvement, and metrology/capability analysis utilizing SPC/SQC software. Some presentations of data analysis will be expected
Accountable for compliance with all ISO and RC standards & ensures that all Chemists are aware of and in compliance with all laboratory procedures and good lab practice
This position assists with the identification of training needs, development of training material, and provides input to the Quality Manager regarding performance issues for direct reports
Supervises analytical lab personnel, including, but not limited to: scheduling, performance evaluations, development planning, and project prioritization to optimize lab efficiency
Develops & optimizes current testing techniques and procedures for samples, including development of SPC/SQC charting of critical parameters and Gage R&R
Verifies the accuracy and timeliness of analytical results including training/validation of lab personnel
Directs efforts to improve the work environment through 5S standards, JSAs, Continuous improvement, lean operating via use of Honeywell Operating System tools
Leads and participates in root-cause-analysis and incident investigations
Additional duties as assigned/required in support of the HEM laboratories and its customers
B.S. Degree in Chemistry / Chemical Engineering or B.S. Degree with minimum 5 years in an analytical laboratory
Minimum of 5 years in laboratory management experience with analytical instrumentation
Experience with IC (Ion chromatography), GC (gas chromatograph) and ICP-MS (Ion Chromatograph) instrumentation, and particle analysis in clean environment
Masters degree in chemistry, analytical concentration is preferred
Experience with working in a clean room environment, having an understanding of clean room/contamination controls and experience with operating an ICP-MS instrument or other advanced instrumentation
Mechanical Aptitude (experience troubleshooting analytical instrumentation)
Demonstrated metrology expertise
Experience with LIMS (Laboratory Information Management System)
Strong interpersonal skills & ability to effectively communicate at all levels of the organization
Strong problem solving skills, 8D/ 5Y investigation experience
Demonstrated success in improving lab efficiency (TAT) and data accuracy with highest standards for data integrity
Demonstrated understanding and implementation of standard lab QA/QC protocols
Excellent Computer Skills (Word, Excel, SAP)
Demonstrated ability to effectively supervise, motivate and direct analytical personnel
Strong execution capability, time-management skills, and multi-tasking
Other duties as require to support business needs

Quality Assurance Supervisor Resume Examples & Samples

Manage the implementation and monitor conformance to the project’s Quality Management Plan
Review and approve Contractor’s Quality Plans. Ensure Contractor’s plans meet Teck Project Development Group and Red Dog site requirements, are in conformance with State and Federal requirements and are in accordance with best industry standard
Inspect and audit Contractor’s conformance to Contractor’s Quality Plans and processes. Raise non-conformance reports as required, monitor closure of said non-conformance reports
Witness, on behalf of Teck, field verifications and checks as defined in the Teck and Contractor’s Quality plans and Inspection and Test Plans (ITP’s). Review and approve test reports as required
Define requirements and provide technical guidance for selection of third party inspection (quality assurance) contractors or specialists as required through the course of construction. Manage said contractors and specialists in the performance of their tasks
Ensure required quality documentation is received, reviewed and approved. Assemble test data, forms and protocols into turnover packages (TOP’s)
Prepare Quality Management reports on an ongoing basis as required by the Project
Working with the site warehouse, inspect Teck procured equipment and materials on receipt at the project site. Prepare Overage, Shortage and Damage (OSD) reports as necessary. Manage resolutions of such OSD’s
Interact with both contractors and owners operations team in a positive and constructive manner to facilitate solutions for construction
Driving Business Results – Results focused
Strategic Alignment – Planning and prioritization
Strategic Alignment – Problem solving
Personal Leadership – Willingness to learn
Working with and leading others – Collaboration
University or Technical program degree/diploma in related engineering field or Quality Management
Minimum 10 years relevant experience in Quality Control/Quality Assurance program management
Proven track record for building or improving a robust quality management systems with a demonstrated commitment to continuous improvement
Trained and certified in quality auditing
Experience working for the mining industry is preferred
Excellent interpersonal skills as well as excellent written and verbal communication skills
Familiarization with applicable Federal and State codes and requirements
Proficient in Microsoft Word, Excel, Outlook and PowerPoint
Ability and willingness to travel in helicopters and small planes
Prolonged sitting or standing for long periods of time
Frequent walking
Frequent bending, stooping, reaching, pushing and pulling
Normal vision range
Normal sensory ability to smell
Frequent rapid mental/hand/eye coordination and manual dexterity
Continuous talking in person and by phone in a clear and audible speaking voice
Continuous hearing in person and by phone from normal or whispering voice
Manage confined space entry
Work with electrical systems
Work around mechanical moving parts and heavy equipment
Climb ladders and steps
Lift up to 50 lbs
Exposure to high noise levels
Adaptable to 12-hours workdays

Quality Assurance Supervisor Resume Examples & Samples

Four Year Degree in a Science or Agriculture Related field is required (food science, food technology, animal science, biology, poultry science, meat science, chemistry, etc)
Minimum of 3 years experience in the food manufacturing industry in a quality assurance role, preferably the poultry industry (further processed)
Experience leading hourly employees
Bilingual in Spanish a strong plus
Oversees 0-15 hourly employees
Uses basic math and statistic knowledge to assess data and determine process capabilities
Knowledge of Quality Processes and systems including but not limited to: SPC, HACCP, SSOP and GMPs
Manages multiple tasks and projects simultaneously and prioritizes work accordingly
Conduct root cause analysis for preventive measures (determine why deviations occur to product specifications or sanitation, product data, etc.)
Applies basis reasoning skills and carries out instructions furnished in written, oral, or diagram form
Ability to read, understand and interpret data and draw logical conclusions based on the available inputs
Resolves problems involving variable data and attribute data
Applies critical thinking skills in standardized situations as well as non-routine problems
Tracks employee attendance and maintains applicable employee performance data. Utilizes the computer to validate employee time sheets and records
Generates quality policies or procedures in Microsoft Word
Uses the computer to check email and send email
Compiles data and generates graphic depictions utilizing Microsoft Excel
Pulls production specifications using internal software programs and generates reports
Follows Standard Operating Procedures and adheres to safety requirements
Generates and maintains JSA’s (Job Safety Analyses) for all Quality Assurance jobs
Completes accident reports for QA employees and follows up with the plant nurse to review all work related accidents

Quality Assurance Supervisor Resume Examples & Samples

Design test protocols for the testers to use when looking for BUG’s
Communicate test results to stakeholders, with recommendations
Establish and maintain a process for evaluating software
Determine the resources required for quality control
Maintain levels of quality throughout the software life cycle
Conduct formal and informal reviews at pre-determined points throughout the development life cycle
Provide daily supervision and direction to support staff
Monitor the performance of the software, running random tests, to confirm “BUG Free”
Provide necessary definition, development, and deployment of product quality assurance strategy, addressing all phases of product development
Ensure delivery against QA department goals and objectives
Coach and mentor team on a regular basis to drive maximum productivity and efficiency
Manage and respond to Quality Assurance issues with related groups, such as Development, Support, and Business Units
Establish and maintain detailed release procedures for Developed Software while keeping within PCI constraints
Anticipates program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments
Develop & Maintain quality assurance metrics
Understanding of computer software architecture and design
Familiar with encoding techniques, knowing multiple coding languages, such as C++, JavaScript, and HTML
Experience in managing software application testing
Proven track record demonstrating the ability to build and maintain a team
Position will require working with sensitive data that must be handled discretely
Must be available after hours and on weekends to head up problem resolutions
Ability to manage across multiple tasks with differing priorities
Proactive attention to detail
Ability to provide leadership in obtaining data needed for specific analysis
Ability to effectively communicate with personnel at all levels in the organization
Ability to perform complex tasks with minimal supervision and guidance

Senior Quality Assurance Supervisor Resume Examples & Samples

Assist QC Manager in development and improvement of HACCP Plans, SSOP compliance, preparation for audits, response to NRs and NOIEs as needed
This position has the authority to hold product that does not conform to customer agreements, finished product specifications, or legal requirements and is also authorized to make decision regarding product disposition including release
Function as primary QA leadership and support to QA Managers which may include hours on second shift or as the business needs require
Assist in implementing, maintaining, evaluating, enforcing, and updating USDA regulatory, Corporate Guidelines and QC Programs
Interface with Production Supervisors and hourly employees on production, food safety, quality procedures
Responsible for training and professional development of QC Staff. Hire, train and supervise department employees to insure optimum competency, commitment and performance
Work with USDA personnel to handle regulatory issues
Maintain Quality Reporting Systems
Departmental Administrative Duties (i.e. Time cards, employee paperwork, safety audits)
Provide Training for production, sanitation, maintenance, and quality control groups. Training includes but no limited to product quality standards, GMP’s, Food Safety Issues, and HACCP
Special projects or assignments as requested by supervisor
BS Degree (preferably Food Science or Meat/Poultry Science)
Minimum of 2-5 years Food Processing and Quality Management Experience
Must be detailed oriented. Have strong mathematical and analytical aptitude
Must have the ability to make sound judgment and good decisions regarding quality and wholesomeness of product
Strong Leadership. Managerial Skills and the ability to coach and develop employees
Able to prioritize/adjust quickly to changing work environment with minimal supervision to meet changing plant needs
Experienced in USDA Regulations, HACCP, GMP’s SSOP’s, SPC
Able to work flexible hours
Reliable transportation in order to attend off-site meetings. Ability to travel due to business needs
Proficient use of PC including Excel, Word, Access, and Power point

Quality Assurance Supervisor Resume Examples & Samples

Demonstrates ownership and practical knowledge of all applicable QA and Regulatory programs and applies them throughout daily responsibilities to make sound decisions and execute quality oversight
Supervises shift Quality Assurance employees and conducts quality inspections
Works to prevent process or product failures. Focuses on continuous improvement of product quality through attention to process details and specifications with organized activities, including Operations and Quality Assurance
Trains employees in quality functions, daily product shows, being current on specs and updating operations, monitors giveaway and yields for opportunities
Responsible for managing performance plans, work schedules, vacations, assignments and special projects, as well as training and personnel development for direct reports
Required to conduct operational and pre-operational sanitation inspections, including micro sampling, to verify the effectiveness of sanitation activities. The duties include regular completion of Food Safety, CCP and sanitation paperwork that should ultimately result in no FS deviations. Conducts FMP and Sanitation audits as directed with documented corrective actions and follow-up, as necessary. Takes action in response to negative micro and Shelf Life data to drive improvement
Creates and maintains SQF Plan
Bachelor's degree in Food Science or related field and three years of experience in the food industry; or equivalent combination of education and experience
Knowledge and understanding of quality assurance principles, food science and meat processing, SPC and statistics; preferred
Previous experience with SQF - SQF Expert Practitioner is a plus
Comprehensive experience with USDA Rules and Regulations
Ability to uphold regulatory, company and customer standards
Excellent planning and organizational skills with demonstrated multi-tasking and project management skills
Must be able to travel up to 20% of the time
May be required to work long hours, other shifts, and weekends
Occasionally lift and/or move up to 50 pounds
Noise level in the work environment is usually moderate but can be loud when in the production area

Quality Assurance Supervisor Resume Examples & Samples

Lead a cross-functional team consisting of (QA Techs, Sanitation Techs and maintenance personnel) to achieve plant quality and preventative maintenance goals
Assist the QA Manager with leading all company Quality initiatives and Quality audits locally
Use continuous improvement methodologies and projects to improve and streamline quality processes
Ensure plant compliance to good hygiene practices, good manufacturing practices (GMP's) and HACCP
Offer expertise and assistance in managing the plant water sources and monitor over fill and water usage reporting
Responsible for recording keeping requirements within the laboratory
Five or more years of experience in quality assurance within clean (food, bev, pharma) manufacturing and two or more years of experience in a supervisory capacity
Prior experience in the consumer products industry or food and beverage with familiarity with quality and hygiene regulation necessary
Demonstrated application of Good Laboratory Practices (GLP's) and knowledge of GMP's
Knowledge of Statistical Process Control, HACCP, sanitation, and hygienic design
Familiarity with quality and hygiene regulations as it relates to FDA and state requirements preferred
Strong computer skills, including Word, Excel, PowerPoint and business management software (SAP preferred)
Ability to manage multiple projects and initiatives on tight deadlines and delegate accordingly
Effective communication skills with the ability to influence change and encourage action
Solid problem solving abilities with the ability to coach and mentor others in this capacity
Ability and willingness to respond to after hours calls for critical issues and provide weekend coverage as needed

Quality Assurance Supervisor Resume Examples & Samples

Knowledge of equipment related to individual specialty codes
Knowledge of safety and operating procedures for aircraft
Knowledge of applicable publications, drawings, diagrams and schematics
Knowledge of customer and/or company forms required by work requirements
Ability and experience writing with clarity and technical accuracy
Additional knowledge/skills may be required by contract or assignment
Ten (10) years aviation experience, with 2 of those years in a supervisory capacity
Prior experience as an Aviation Inspector
Prior aircraft experience with quality systems that meet FAA requirements
Experience working with and interpreting, precision measurement instruments
FAA Airframes and Power Plants License (A&P) preferred or documented aircraft hands-on senior supervisory experience in the military, or commercial aviation operation
Formal or Specialized Training or Equivalent FOD and TCP Awareness
AS9100C Program Awareness Security Clearance Awareness
Operational Risk Management, Anti-Terrorism, and Security/Safety Training
Extensive working knowledge of MDR, MS, SCIR, and NAVFLIR as referenced in CNAFINST 4790.2 series as well as OPNAVINST 3710.7 series and OPNAVINST 3750.6 series
Must have in-depth operational knowledge of the Naval Aviation VIDS/MAF operating procedures
Must be able to meet any Government / Company licensing / qualification requirements for the position
Additional experience/education may be required by contract or assignment

Facility Quality Assurance Supervisor Resume Examples & Samples

Coordinates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement
Ensure update HACCP, NQMS and SOPs as needed and ensures training of associates at all levels on quality programs
Manages quality assurance production floor support team by scheduling and assigning work, providing training and managing budgets
Maintain Quality Pyramid. Summarizes the information and reports for operational reviews
Summarizes data, and prepares and interprets reports for use by management
Oversees lab operational activities – daily equipment maintenance, ordering, stock control, stock record entry, reporting, document control, etc
Ensures lab compliance for FSSC 22000 and NQMS while driving continuous improvement for Quality metrics and KPIs in the lab
Updates NQMS, ICPs and SOPs as needed and ensures training of laboratory associates. Assists, advises and trains factory employees in attaining NQAC requirements (MI, LI, P-test, etc.)
Acts as a communication liaison between management and laboratory staff to support corporate and plant-driven initiatives
Is the key factory contact person with NQAC
Must have excellent verbal and written communication skills, proven planning and organizing skills, leadership, teamwork, and influencing or collaboration skills

Food Quality Assurance Supervisor Resume Examples & Samples

Partners with CSC Leadership to ensure Audit Readiness
Regularly trains all employees on proper Food Safety, Hygiene and Handling Procedures
Schedule and control staff to meet labour productivity and overtime targets
Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
Document and follow up on all department processes in order to implement improvements
Monitor and ensure compliance with all food safety regulations
One to three years of related work experience required
Ability to develop and lead others to obtain desired results & achieve budget
Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
Good knowledge of Microsoft Office and Windows-based computer application

Food Quality Assurance Supervisor Resume Examples & Samples

Effectively direct, coordinate, and schedule all activities of plant QA personnel in order to
Ensure that all GMP, Food Safety, and Quality Management programs are carried out in accordance with corporate policy requirements and best industry practices
Effectively lead plant QA staff in a manner as to ensure effective and efficient support of plant operations and the consistent manufacture of safe quality food product
Inform and advise the QA Manager and Operations leadership in all matters related to Food Safety and Quality including measuring, tracking and trending, and reporting of progress against key performance indicators
Assist the QA Manager with assuring effective and accurate testing, reporting, and verification monitoring of raw material and finished product quality
Assist the QA Manager in carrying out training for all plant team members including production personnel and QA staff
Assist the QA Manager in the development and maintenance of systems for establishing and verifying process control and conformance to product quality specifications including standardized work, SPC, and dual verification auditing
Assist the QA Manager with developing, implementing, maintaining, and continuously improving pre-requisite programs, Food Safety Plans, Food Quality Plans, and other programs in accordance with the SQF code
Assist the QA Manager with maintenance of all other product certifications including Kosher, vegan, gluten-free, and non-GMO
Actively participate in development and oversight of all analytical, microbiological, and sensory testing protocols in a manner as to assure food safety and quality conformance
Assure current maintenance of all applicable specifications and Quality Management System documents in Product Vision and Master Control
Anticipate and resolve quality related issues including root cause analysis and corrective and preventative action implementation
Complete special projects, duties, and assignments as required
Minimum of 2 years of Quality Assurance supervisory experience preferred
HACCP certification required
Working knowledge of food microbiology preferred
SQF Practitioner certification preferred
Computer skills including proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Technical and analytical skills including working knowledge of SPC
Bias for speed with a dedication to achievement of results
Strong interpersonal skills with the ability to effectively communicate at all levels of the organization
Problem solving skills with the ability to utilize innovative approaches to generate creative and sustainable solutions to complex issues
Ability to analyze data and use that information to make timely, fact based decisions
Detail oriented, organized, reliable and resourceful with the ability to work well both independently and within a team environment
This position provides direct leadership to a staff of approximately four QA Technicians

Quality Assurance Supervisor Resume Examples & Samples

Coordinates schedules and estimates worker hour requirements for completion of job assignments
Trains and instructs employees in regard to quality and food safety standards and processes. Oversees instruction, implementation and enforcement of policies as they relate to employees
Provides for the supervision of assigned employees in scheduling and daily activities, ensuring effective selection, retention, feedback, disciplinary action and performance management. If a collective bargaining agreement exists, may participate grievances or other contract related activities and discussions
Bachelor’s degree in a science-based area of study preferred, or a minimum of 2 years plant experience
Ability to handle multiple tasks simultaneously
Skill in organization, prioritization, and attention to detail

Quality Assurance Supervisor / Trainer B Resume Examples & Samples

The QA Supervisor/Trainer is responsible for product specification/QA duties training with new QA's and transferred QA's to new areas. It is expected that the QA trainer be able to recognize the most effective way to train an individual in all circumstances
Product Specifications- current and updated product specifications are to be distributed to each QA for all products overseen within their respective areas. In addition, copies of the area SOP's is to be distributed and training completed for both product specifications and SOP's. Constant follow up must be provided for each QA to make sure they have retained the information provided
Perform continued testing of the QA's on a routine basis with follow ups when substandard performance is recognized
Must maintain and update departmental QA SOP programs. The SOP programs are to be used as a tool in assuring all QA's are trained in the same manner with the same information
Contribute to a high performance team by maintaining and communicating a high level of expertise concerning emerging food safety issues through consistent monitoring and evaluation of food safety information impacting processes and finished products
Furnish Report to plant management regarding information generated by the quality department on product quality and consistency, research test, process capabilities, USDA situations, HACCP; use of statistical process control is required
Communicate as needed with customers for follow-up and feedback on products and services and to establish proactive customer/supplier relationships
Maintain an excellent understanding of new and current federal, state and local regulations that affect food safety requirements associated with manufacturing, processing and packing, distribution etc., (HACCP, SSOPs and GMPs)

Case Ready A Shift Quality Assurance Supervisor Resume Examples & Samples

Experience in ground beef production
Multi-task oriented
Good communication & people skills
Ability to read, write, & speak English preferred
Flexibility a plus
Ability to work second shift and occassional weekends
Dependable, honest, & reliable
Desirable HACCP/GMP's/Food Safety Knowledge
Manage the facility’s adherence to HACCP, SSOP, SOP
Coordinate and supervise pre-operation santiation. Examine and verify cleanliness and sanitation of equipment and facilitites
Resolve problems and issues with food safety, product quality an employee issues as they arise
Communicate frequently with USDA regarding food safety, compliance to regulatory factors
Direct, motivate, and monitor quality assurance employees
Conduct interviews and evaluate performance of current employees
Attend meetings associated with customer expectations and satisfaction as scheduled or called
Coordinate the efforts of other facility departments to optimize the company performance by meeting the company’s guidelines and management expectations
Work in a cold environment

Trim Quality Assurance Supervisor A Shift Resume Examples & Samples

Required to oversee daily Pre-operational Inspection and Quality checks that are performed by QA Technicians; this includes monitoring GMP’s and Food Safety related items
Responsible for the motivation and managing of Q.A. Technicians as well as their safety
Will train Q.A. Technicians on trim specifications, food safety related items, and all other duties as determined by Technical Services Manager

Quality Assurance Supervisor Resume Examples & Samples

Expected to lead the Quality Assurance Associates and Technicians
May be expected to lead other team members and/or to represent the department in cross-functional meetings to resolve quality, technical, and service related issues
Meet Technical Service Request KPI of 95%
Meet Customer Complaint Resolution KPI of 1.5 days
5+ years of experience in QA systems implementation with at least 3 years in a Quality role in a food manufacturing environment, preferably in the dietary/nutritional supplement or pharmaceutical industry
Ability to work from written and verbal instructions
Must be able to follow written SOP’s/work instructions
Ability to work with minimal supervision while remaining productive at all times
Ability to stay positive and calm in difficult and/or trying circumstances
Must be able to work in a team environment and possess team-based problem solving skills
Must be results focused and oriented toward accomplishment of team and organizational goals
Must be able to work flexible hours to include daily overtime and some weekends, when needed
Ability to effectively interact with all levels of personnel with the utmost professionalism
Must be an analytical thinker who uses sound judgment in decision-making
Ability to handle multiple, rapidly changing and conflicting priorities
Diverse knowledge of inspection and control methods, techniques and documentation
Must have experience with application of FDA current Good Manufacturing Practices with a proven track record of business performance improvement
Must have experience designing and implementing quality systems. Broad knowledge of theory and principles of statistics and statistical process control
Extensive working knowledge of HACCP
Thorough understanding of general safety requirements
Training/experience in foreign object damage awareness

Quality Assurance Supervisor Resume Examples & Samples

Inspects equipment, storage areas and product
Monitors self-inspection and food preparation log sheets
Reports all violations to store management
Maintains inspection records and monitors trends
Participates in training of personnel in sanitation procedures
Bachelor's Degree in Food Science or related field
5+ yrs experience in progressive positions of responsibility in quality assurance or food safety regulation can substitute for the bachelor's degree
3- 5 yrs QA experience
Working knowledge in the following areas: HACCP, Good manufacturing Practices (GMP), Thermal Processing, SSOP, Code of Federal Regulations (CFR), FDA Food Code, Texas Retail Food Establishment Rules (TFER), basic statistics, Integrated Pest management (IPM), auditing practices

Scla Quality Assurance Supervisor Resume Examples & Samples

Direction of all QA associates,
Establishes operational procedures in co-operation with Quality Assurance Manager, CCL technical, and CCE, for all Quality Assurance functions
Focus on removing costs, continuous improvement, removing inefficiencies, and complexity for the supply chain
Ensures that all corporate, franchise owners, and federal and provincial policies, standards and guidelines are maintained
Additional responsibilities as required

Quality Assurance Supervisor Resume Examples & Samples

Supervise shop floor activity, including daily schedules and workflow
Resolve nonconformance issues including documentation of associated rework
Lead and manage a staff of ~25 inspectors
Review work instructions and making change recommendations when needed
Responsible for assessing & vetting the appropriate skillset needed
Identifying and set-up of training programs
Develop reporting procedures and systems such as dashboard status&#8217
Monitor labor hours and overtime, and implement improvement plans and time management with staff
Accomplishes production results by communicating job expectations; planning, monitoring, appraising job results
Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods
Facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments
Production risk identification and mitigation
Maintain tooling and consumable supply inventory
Read, interpret and work from free form drawings as well as from controlled documentation and processes
Bachelor’s degree in an engineering field or 5 years in a leadership position
Minimum of 3 years in a manufacturing sector
Experience with applying lean manufacturing principles, efficiency methods required
SpaceX experience preferred
Experience bringing teams and processes from development to production desirable
Demonstrated experience and ability to read, interpret and follow
Schematics: Engineering drawings, circuit layouts, and parts list / Cable Harnesses: wiring diagrams, layout drawings, and parts list. / Mechanical Assemblies: mechanical drawings and parts lists
Ability to effectively communicate (verbal and written) with Engineering and Production
Able to adapt to constant changing work assignments and fast paced work environment

Fabrication A-shift Quality Assurance Supervisor Resume Examples & Samples

Previous experience working in a meat processing facility is required
Ability to work on first shift/weekends
Previous Supervisor experience

Quality Assurance Supervisor Resume Examples & Samples

Dietary supplement or pharmaceutical industry background is a must have. Knowledge of 21 CFR 111 is crucial
Participate and support the company’s Quality strategy and policies
Generate, revise, review, and approve Standard Operating Procedures. Ensure training and continued compliance
Assist in the improvement of the Quality management system
Develop and implement a system of trends and metrics based on Quality, Manufacturing and other relevant data improving cycle release time and department performance. Manage metrics reporting on a specified frequency
Assist Quality department by ensuring success with new project management initiatives
Support Quality department planning and goals by developing holistic understanding of cross functional needs (QC, OPS, R&D, PURCH, and ENG)
Manage final review and approval of the Master Batch Records, Batch Records, SOPs, Change Control, Deviation, OOSs, CAPA, Specifications, R&D Testing Protocol, Complaint Investigation and Material Review Board
Manage Vender Qualifications. Conduct internal audits, venders and co-manufacturers audits
Develop and conduct appropriate cGMP 21 CFR 111 training and compliance for all employees
Bachelor of Science degree in Biology, Chemistry, Food Science or related field
Minimum of 5 years of experience in a Quality Assurance position
In-depth knowledge of pharmaceutical and/or dietary supplement cGMPs
Knowledge of statistical analysis is a must
Excellent interpersonal and communication (written and verbal) skills
Strong proficiency in MS Office (Word, Excel, PowerPoint and Outlook)
Ability to work independently and collaboratively, while maintaining a sense of timeliness and urgency
Excellent attention to detail a must
Understanding of LIMS and quality control analysis is preferred

100

CNG Maintenance Quality Assurance Supervisor Resume Examples & Samples

Performs on-site inspections of fleet vehicles prepares post-inspection reports outlining inspection findings and detailing inspection results. Inspections shall consist of interior, exterior, engine compartment and undercarriage including cosmetic appearance, safety items and functionality checks
Audits and reviews maintenance records
Prepares post inspection reports detailing inspection findings for each vehicle inspected
Performing vehicle maintenance to the First Transit standards
Diagnosing all phases of vehicle and equipment repair
Removing, cleaning, repairing, reinstalling, and adjusting vehicle components (Engine Emission Components, Driveline Components, Electrical/Electronic Components, Brakes/Suspension/Steering/Exhaust, Cab/Chassis, and Hydraulics)
Ensuring work orders are completed accurately
Selecting appropriate course of action for repairs
Evaluating completed work prior to release, seeking supervisor approval where required
Performing road calls and emergency services as necessary
Moving vehicles safely between job and work area
Communicating professionally with customers, team members, and supervisors
Actively participating in safety or educational training as required
Continuous ASE re-certification to remain in job classification

101

Junior Quality Assurance Supervisor Resume Examples & Samples

Daily focus on vehicle condition checks, to inspect and grade ready rent vehicles. Record failed units and have conversations with Vehicle Service Attendant on failed results and improvement plans. (Primary)
Filling and completing vehicle inventory in system
Record keeping of cleanliness levels and summary for management review
Communication with lead Vehicle Service Attendants regarding initiatives
Take part in evaluating Vehicle Service Attendant employee performance

102

Quality Assurance Supervisor Resume Examples & Samples

The mobile / mini operations which includes the La Porte, TX headquarters and all field locations
The full service repair facilities which include North Kansas City, MO; Tennille, GA; Bude, MS; Brookhaven, MS; Longview, TX; Goodrich, TX; Sarnia, ON
Manage the QA program at the locations
Provide the monthly non-conformance information to Corporate QA Manager
Attend customer / site meetings (visits) as warranted
Conduct in-process audits of the activities including inbound inspection, outbound inspection, welding, NDT testing, and in process inspections
Provide QA guidance to location personnel and Managers
Conduct the QA audits in accordance with POL 1.05 and review results with shop personnel
Attend QA Managers Meetings and industry required conferences
Attend monthly QA shop calls
Host customer conference calls and audits
Review ARI SRM Procedures when issued and perform training with shop personnel as necessary
Create, control, and update corporate and facility procedures as required and perform training with shop personnel as necessary
Review and update AAR MSRP's when Circular updates are issued and perform training as necessary
Review customer procedures and oversee training with shop personnel
Perform QAP training with shop personnel
Review facility calibration records and schedule calibrations as necessary
Maintain training and certification records for employees and schedule re- certifications
Host ARI, customer and regulatory audits
Perform investigation of mini I mobile customer complaints
Respond to audit non-conformances and develop prevention strategies
Identify opportunities for continuous improvement and develop strategies to implement
Work closely with Managers on quality related matters
Prior management / leadership experience preferred
Ability / willing to travel (up to 70% for initial training and 50% thereafter)
Experience in quality audits preferred
Ability to conduct training sessions
Procedure I process oriented
Advanced proficiency with MS Word, Excel and Power Point and Adobe programs
AAR M-1003 quality auditor training, a plus
Welding familiarity, a plus
NDT familiarity, a plus

103

Quality Assurance Supervisor Resume Examples & Samples

Performs review and approval of various types of Quality records, protocols, and reports
Participates alongside QA management during Regulatory Inspection activities
Performs and reports on internal audits of processes, procedures and departments
Develops and provides training to staff on QA based processes and procedures
Recognizes and suggests improvements to the Quality Systems when appropriate
Performs vendor assessments and monitors vendors to determine suitability/acceptability for use in manufacturing/laboratory operations
Mentors and provides direction to junior personnel
Bachelor’s degree in a Life Science and a minimum of 3-5 years experience in a GXP regulated field or function
Detail oriented with a high degree of focus
Computer skills with knowledge in Excel, Word, Outlook & ability to learn new software quickly
Ability to read and interpret documents such as safety procedures/rules, SOPs, instrument user’s guides and operating manuals
Able to communicate effectively with institutional personnel, medical staff, donors and accrediting and regulatory agencies
Ability to write on technical subjects in a clear and concise manner
Ability to interact with all levels of personnel

104

Quality Assurance Supervisor Resume Examples & Samples

Provides leadership to assigned staff by performing the following: leading organizational change; developing and empowering staff; cultivating relationships; putting staff in a position to succeed; meeting their personal career goals while also achieving organizational goals; building effective teams that apply their diverse skills and perspectives to achieve common goals; driving engagement and creating a climate where staff are motivated to do their best
Provides training of batch documentation review, assigns floor review of batch documentation issues to ensure compliance
Coordinates batch record issuance and prepares manufacturing documentation for updated filing
Reviews and approves deviation reports, planned changes, change controls, and product quality investigations
Maintains work order system, maintenance prevention database (known as MP2), and ensures compliance with preventive maintenance and issues cleaning work orders

105

Quality Assurance Supervisor Resume Examples & Samples

Proficiency in Excel, such as pivot tables and formula’s
2-3 years of progressively more responsible experience in area(s) managed
Knowledge of Assurant Human resource policies and procedures
1-2 years of management in a manufacturing environment
Level of knowledge ordinarily acquired through completion of a Bachelor’s degree or equivalent experience
ISO 9000 certified, trained or completed courses
Previous experience in a Quality Assurance environment is preferred

106

Quality Assurance Supervisor / Associate Resume Examples & Samples

Reviews testing, quality control, development study and other reports/data-forms for accuracy, completeness and compliance to requirements to ensure that QA standards and regulatory requirements are met
Participates in internal and external audits and assists departments with the coordination of audit information, and recommends appropriate improvement/mitigation
Assists with the monitoring of incidents and CAPAs; supports the mitigation, closure and archiving plans for incidents/CAPAs as well as all other documentation of the organization
Strives toward a growing knowledge of commonly-used QA concepts, practices, and procedures within cGMP field and is responsible for improving one’s knowledge base of current QA regulations and for informing the Director of any new and/or revised regulations
Reviews QA standards, studies existing policies and procedures, and interacts with personnel and clients to evaluate effectiveness of QA program and assists in writing QA policies and procedures
Assist the organization with change control procedures and events
Keeps the Director informed of the status of the quality system and unusual occurrences
May oversee personnel engaged in QA support activities
Perform other assigned duties as necessary

107

Quality Assurance Supervisor Inspector Resume Examples & Samples

Serves as a working lead, coordinating activities of the Medical Office Cleaners engaged in cleaning and/or maintaining smaller less complex facilities of commercial, health care facility, school, residence hall, or other establishments
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; managing and approving timesheets
Must have reliable transportation to work at various job locations when needed on the job. Mileage will be reimbursed as per the mileage reimbursement policy
Assists in ensuring a safe working environment throughout the facility for all employees by complying with all company safety and risk management policies and procedures
Assists in monitoring employee productivity and provides suggestions for increased service or productivity
Responsible for the coordination of routine responsibilities of employees. Responsibility for specific work or functional activities as directed by on-site management
Responsible for orientation and training of employees
Performs day to day assignments in addition to lead duties
Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution
Takes an interest and initiative in the development of the facilities team
Participates in regular safety meetings, and safety trainings. Applies all applicable OSHA requirements to all assigned work. Reports all accidents and injuries in a timely manner
Adapts procedures, processes, tools, equipment and techniques to meet the requirements of the position
Other related duties may also be assigned
High school diploma, or GED equivalent
At least two years supervisory experience or three years janitorial experience that evidences a working knowledge of cleaning equipment and general cleaning processes
Must have experience conducting inspections and quality assurance
Must be able to pass the Providence Badge Requirements
A Valid drivers license and an acceptable driving record for the past 3 years to be eligible under NMS’ vehicle insurance policy
Must be fluent in speaking, reading, and writing English

108

Quality Assurance Supervisor Resume Examples & Samples

B.S. in Chemistry or related field or five years Powder Coatings experience in laboratory, or related Manufacturing experience will be considered
Training in quality science including SQC and ISO 9000
Must have strong communication skills and able to interface with all manufacturing personnel. Proficiency in MS Office
Position is 2nd shift, with required overtime and some weekends

109

Quality Assurance Supervisor Resume Examples & Samples

Bachelor’s degree within a scientific discipline or related subject area. Consideration may be given to non-degreed candidates who meet all other qualifications and possess considerable (typically 8-10 years minimum) quality assurance or manufacturing and packaging process knowledge in a pharmaceutical or FDA regulated environment
At least 3-5 years of QA or Manufacturing/Packaging experience is required, with 1-2 years spent in a Supervisory or Lead role
Previous experience ensuring the quality of products and or manufacturing/packaging processes
Ability to review, release and interpret MBR’s against product materials for customer release and produce C of A / C of C for released products
Ability to provide metrics for QA Document Release of all Batch Records
Ability to interpret and apply formal regulations to product quality and processes
Previous experience working in an FDA regulated industry preferred
Familiarity with cGMP, quality assurance, release methods, auditing and/or risk assessment in an FDA regulated environment highly preferred
Knowledge of SAP preferred
Good oral and written communication skills and excellent interpersonal skills

110

Plant Quality Assurance Supervisor Resume Examples & Samples

Responsible for maintaining a safe and secure work environment by demonstrating safe behaviors and correcting unsafe conditions
Supports development, implementation, maintenance, and ongoing improvement of the food safety system, including HACCP and GMP standards
Responsible for maintaining process quality in accordance with Ball Packaging Operations’ process and quality standards
Directs and coordinates the activities of the quality function
Committed to Continuous Improvement principles including planning, measuring, training, project work, and implementation of programs
Maintains positive relations with local bargaining unit ensuring a high level of cooperation
Coordinates Maintenance and PM programs along with other staff members
Responsible for maintaining environmental compliance standards
Facilitates high level of communication and information transfer to staff and Management
Customer focused – dedicated to meeting the expectations and requirements of internal and external customers
While the regular working cycle of this position is usually 5 days on (Monday-Friday), this job may include working weekends (Saturday and Sunday), working hours may vary as specified by management. Incumbent must be able to work overtime on a regular basis and/or be on call as directed by management
Administrative task completion including, but not limited to, gauge calibrations, GMP inspections, and various quality reports
Using a computer to write and review reports, communicate via email, and document processes as required. Using computer systems, including Infinity and BPLM, to monitor quality and troubleshoot problems
Broad training in a related professional field usually acquired through education and/or work related experience
Requires a strong customer focus and ability to prioritize competing priorities
Working knowledge of the following areas: Generally accepted supervisory practices and procedures, Quality Control, Quality Systems including Infinity, GMP and HACCP requirements
Ability to effectively direct others and communicate proficiently within all levels within the organization
Able to handle sensitive and proprietary information in a confidential manner
Ability to work under general supervision
Ability to operate and functionally use a computer
Regular and predictable attendance – ability to work days, nights, and weekends
Must follow company policies, procedures, practices, and standards of conduct as outlined in the Ball Corporation manuals
Must maintain professional competence, ethical integrity, knowledge, and skills

111

Quality Assurance Supervisor Resume Examples & Samples

Plan and establish work schedules, assignments, and resources to meet production requirements
Ensure inspection coverage for all manufacturing shifts and provide staffing recommendations to the Quality Manager
Attend daily production planning meetings to ensure priorities are communicated to the inspection staff
Will assist Engineering in the dispositions of non-conforming product as needed to ensure timely resolution
Ensure that all customer returns are addressed and processed in a timely manner
Reports to established Quality metrics and provide recommendations on improvements to all affected departments as needed
Provide training to all inspection staff on inspection techiques, process revisions and problem solving
Will work closely with all departments to implement process improvements for improved customer satisfaction
Ensure customer rejections are communicated to all affected staff to prevent recurrence and establish improved processes
Direct, coordinate, and supervise the activities of employees
Work with Supervisors to coordinate interdependent operations and activities
Investigate and determine cause of faulty work and consult and advise production supervisors as to corrective measures
Maintain discipline, morale and harmonious relations among submordinates. Investigate and adjust personnel problems within area of responsibility. Effectively recommend as to hiring, promotions, wage adjustments and terminations
Develop and deploy management metrics
Will perform special projects and other duties as assigned
Knowledge of raw materials, production processes, quality controls, and costs
Understand/use techniques for effective control of delivered quality, cost, and schedule in the manufacture of Primus products
Blueprint reading, advanced math, General Dimensioning & Tolerancing (GD&T) ASME Y14.5
Well versed in ISO/AS9100 & AS9102 Quality requirements
Good working knowledge of Microsoft Office (Word, Excel)
Thorough understanding of Syteline/ESI systems, broad knowledge of Quality-specific software
Motivates, develops, and directs people as they work, identifying the best people for the job
Proactive communicator who can clearly articulate results and needs across all levels
Proven ability to manage multiple projects with competing deadlines
5+ years related aerospace quality experience and 1 year in leadership role or 7+ years related experience

112

Quality Assurance Supervisor Resume Examples & Samples

Contributes in the identification and implementation of continuous improvement initiatives
Coordinates and reports the inspection processes to identify current reality as it pertains to product quality
Coordinate communication between assigned departments
Provides feedback to providers related to meeting or exceeding expectations defined
Assures compliance to all product and process specifications
Communicates and monitors quality policies, manuals, and ensures plant team is fully trained of content
Plan and coordinate department’s activities to support SQDC targets, and meet and/or exceed client and/or customers expectations
Actively participate on assigned teams and/or projects
Ensure assigned departments perform tasks as outlined in Job Instruction Breakdowns, Quality Specifications, and Standard Operating Practices
Participate in identifying hiring needs; employee selection and training process
Ensures Policies are followed and provides guidance and discipline
Establishes individual goals for team members in alignment with overall organization goals and performs periodic performance reviews to determine progress
Support and represent company as a union-free environment
Bachelor’s degree in Science, Engineering or related discipline
Minimum of 3 years of manufacturing experience; wood related preferred
Minimum of 3 years of supervision experience; multiple departments
Experience in statistical process control techniques, continuous improvement practices, process analysis, Data Analysis, and Process Failure Mode Effects Analysis
Experience in Problem Solving and Root Cause Analysis techniques
Six Sigma and ISO training is a plus
Excellent personal computer skills in a network environment; Microsoft products experience preferred - Outlook-Word-Excel
Experience in working in a team environment
Strong planning/Organization & Time Management skills
Experience with Gauge Calibration, 5Whys, and Cause and Effect Diagrams diagrams a plus

113

Quality Assurance Supervisor Resume Examples & Samples

Oversee daily operational activities/schedules and ensure QA resources are properly assigned to manage regulatory oversight
Ensure adherence to pertinent regulatory requirements and to departmental policies, practices and procedures
Review, revise and approve (GMP QA) SOPs, protocols/batch records, reports, and other quality and regulated records involving technically complex issues and processes for accuracy and compliance with all applicable regulations and internal policies
Participate in the preparation and review of study and QA files in preparation for sponsor site visits and regulatory inspections; assure that QA audit files are retained
Participate in client site visits and regulatory inspections
Participate in the development of recommendations for corrective and preventative actions to respond to client visit and regulatory inspection findings
Perform data audits to assess that records are attributable, legible, contemporaneous, original, accurate, and in compliance with regulations, international standards, SOPs, protocols/batch records, and corporate policies and procedures as needed to support departmental workload
Assure the suitability of materials and supplies for compliance with specifications (GMP QA)
Review and approve all procedures related to production and maintenance, approving or rejecting incoming materials, in-process materials and finished product (GMP QA)
As required, oversee maintenance of group training manual and training records
May assist in development of departmental budget
Responsible for personnel management activities such as: scheduling, personnel actions (hiring, promotions, transfers, etc.), training and development
Support the policy of equal employment opportunity through affirmative action in personnel actions
Provide regular direction and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews
Experience: Minimum 5 years experience in a Quality Assurance role or a GLP environment including 1 year supervisory experience
Other: Knowledge of Microsoft Office applications (e.g. Word, Access, Excel). Must be able to comprehend regulations and guidance documents and apply critical thinking skills to evaluate requirements. Excellent judgment, decision-making, training/mentoring skills and verbal/written communication skills. Strong leadership, organizational skills and detail oriented. Able to prioritize workload and manage multiple tasks

114

Quality Assurance Supervisor Resume Examples & Samples

Work closely with the client to address any and all inventory issues that arise
Schedule and reconcile all cycle counts in accordance with customer specifications
Meet customer and Company key performance metrics, goals and objectives
Participate with the training of the other managers
Foster team environment within the facility and demonstrate strong leadership skills
Manage, evaluate and mentor members of the Quality Assurance team
Monitor processes to reduce errors and focus on root causes of perpetual inventory inaccuracies
Investigate and resolve all out of balance inventory conditions
Process any necessary inventory adjustments & corrections
Conduct audits in receiving, put away and order fulfillment to identify process issues that impact inventory accuracy
Solve any issues that impact inventory accuracy
Monitor FIFO/FEFO for the required skus
Participate in management meetings and facility committees as required
Customer claim processing, reporting, and procedure compliance facilitation. This may include implementing new procedures that will serve as “check and balance” to eliminate further claims
Support Damco Distribution's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions
Serves as back-up in operations supervisory role when necessary
Assists with the customer billing for the facility when necessary

115

Quality Assurance Supervisor Resume Examples & Samples

This position is responsible for supervising the QA Specialist Team and for maintaining a high quality environment and partnership between QA and Manufacturing by overseeing and ensuring compliance with current Good Manufacturing Practices and Standard Operating Procedures. It ensures that the overall Quality aspect of the events / deviations associated with either product or process as well as managing the investigation program, processing and investigating production events are carried out according to cGMPs, SOPs and Company
Assist in the development/training of QA Specialist staff
Assist in QA selection/retention
Maintains documentation on employee performance and delivers QA Specialist performance reviews together with QA Manager
Collaborates with management and supervisory personnel from Operations, Quality Control and Quality Assurance to resolve problems affecting product quality; collaboration includes reacting, investigating and following up with Operations for non-conformance issues and a working jointly towards resolution
Responsible for the on-time completion of QA Specialist training requirements
Provide guidance and plan of action to the QA Specialist and manufacturing floor when production events occur as defined by SOP and lead investigations of non-compliant issues according to procedures as defined by SOPs
Prepare investigation reports and work closely with others on site events to verify scope of investigations, assure root cause analysis and batch impact assessment are adequate, and recommend corrective actions to prevent deviation recurrence; ensure on time closure
May author other types of quality system documents as directed or assigned by QA management
Author/compile weekly, monthly, quarterly and annual summaries and metrics
Author/compile and presenting the Deviations summaries and metrics for the weekly Deviation Management Meeting
Effective communication with Quality Assurance Manager and QA Specialist Team regarding status of daily work
Coordination and implementation of site support of corporate initiatives
Develop and facilitate, in conjunction with the QA Managers, monthly Compliance and Quarterly Management Review meetings
Participate in the internal audit program and may assist with Regulatory as well as customer audits
Ensures work areas are safe and all employees are conducting their work in a safe manner
Ensures that all safety measures are taken and are compliant with the Safety Policies of the Company
Other duties as required in support of Catalent Pharma Solutions high performance, such as but not limited to, assisting site management in driving and enforcing cGMPs; mentoring other individuals within the organization in the area of compliance; participating in Internal Assessments; facilitating routine compliance and CAPA Review Board meetings, including follow up actions; facilitating and conducting training

116

Manufacturing Quality Assurance Supervisor Resume Examples & Samples

Supervise all Quality Engineering and Certified Operator auditing activities associated with in house manufacturing, assembly, and test
Establish and maintain quality policy and procedures for internal Eaton Industrial Corporation manufacturing activities
Manage compliance to established quality policies and procedures through internal audits
Maintain and improve established Certified Operator / Inspector Program
Perform normal management tasks of organizing, motivating, communicating, and measuring
Maintain all customer and regulatory agency quality approvals
Perform quality planning activities as required for new programs
Manages the use of statistical process control (SPC) tools throughout the manufacturing facility, assess effectiveness and promote change when required
Monitor reductions in Defective Parts per Million (DPPM) and improvement in First Pass Yield (FPY) of manufactured products
Respond to customer corrective action requests including full root cause analysis, determination of permanent corrective actions, and implementation and follow-up of corrective action effectiveness
Represents Eaton during customer, third party, regulatory representative audits as needed
Collaborate with Design Engineering, Manufacturing Engineering, customers, and suppliers to improve manufacturing processes and develop methods to eliminate quality issues
Position requires interaction with external customers and internal personnel at all levels of the organization. Interaction is quite often providing the controlled interface between an Eaton manufacturing supplier (both internal and external) and the Eaton customer
Work with customer, government and other regulatory representatives to interpret or reach agreement on quality procedures, and acceptability of products and assure compliance with the specified customer and government requirements
Structures product audit process to suggest process and/or design changes to improve producibility and/or yield. Implement standard work; identify cost out opportunities, in order to drive continuous improvements in products and processes
Maintain accurate records to comply with company and customer record retention requirements
Plans, schedule, oversee, and/or conduct training as required per plant objectives
Minimum of five years of experience in Quality, Manufacturing or Product Engineering in a manufacturing environment
Minimum of three years supervisory experience
Detailed knowledge of aerospace product, manufacturing processes and inspection techniques
Detailed knowledge of the latest ANSI Geometric Dimensioning and Tolerancing (GD&T) specifications per ASME Y14.5M
Candidate must possess strong ethics, values, and the ability to influence others’ decision making
Lead teams during problem solving activities– root cause analysis, 8D, A3 and PFMEA
Ability to manage multiple projects/activities
Process oriented with the ability to contribute to continuous improvement
Experienced in Microsoft computer applications
Must exhibit a high level of motivation, sense of urgency, and energetic approach to job duties and requirements
Working knowledge of ISO, AS9100 quality management systems and auditing
Working knowledge in aerospace quality systems / processes
Machining experience
Working knowledge of mechanical drawings be familiar with geometric tolerancing per ASIY14.5
Working knowledge of PPAP

117

Healthcare Compliance Quality Assurance Supervisor Resume Examples & Samples

Plan, organize, and direct the activities of assigned staff and distribute work flow accordingly
Lead team to achieve excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company compliance objectives
Ensure the development of effective staff training based on need and trends
Ensure performance reports are submitted timely and accurately
Analyze program data and reports, identify performance and compliance trends, and initiate process improvements
Monitor individual team member performance and provide coaching, including soft skills and technical training
Ensure adequate quality control procedures for operational processes are performed in a rigorous manner
Effective leadership and management of staff
Excellent communication, interpersonal and client-facing skills
Ability to work independently and on a team
Ability to effectively communicate project status, issues and information
Ability to manage a team and effectively coordinate project tasks
Solid technical, practical, and demonstrable skills with Microsoft Office Suite including Word, Excel and PowerPoint
Bachelor degree and/or 4+ years’ relevant experience
Direct supervisory or management experience

118

Manufacturing Quality Assurance Supervisor Resume Examples & Samples

Reviews production batch records and associated data for product release and determines if records are within range of cGMP regulations. This includes investigating, troubleshooting, and rectifying issues as a result of QA analysis. Also reviews data obtained for compliance specifications and reports abnormalities
Creates, revises, and reviews SOP’s including compliance documentation initiation, revisions, and deletions. Ensures completeness and accuracy of information contained in all documents, document files, databases, and documentation systems
Reviews, assesses and approves open quality event investigations and routine environmental monitoring investigations
Coordinates and schedules Line Clearances and other support activities for cGMP processes. Reviews and reconciles cGMP label generation. Coordinates AQL inspection of final filled product and provides oversight of disposition of visual inspection defects
Supports GMP Manufacturing activities by overseeing review and disposition of incoming raw materials and QA review and disposition of intermediary materials and finished product batch records. Facilitates the investigation of deviations and adverse events occurring during manufacturing activities
Provide professional and collaborative quality support to all manufacturing teams
Assists with proper transition between 1st and 2nd shift team work responsibilities
Trains MQA staff to QA responsibilities standards and procedures
Remains qualified in visual inspection and supports that function as needed
Manages non-exempt MQA staff
Establishes performance standards, employee coaching and development, determining employee responsibilities, evaluating and managing performance and rewarding as appropriate
Identifies, recruits and retains top-notch talent

119

Quality Assurance Supervisor Resume Examples & Samples

Responsible for assessing and vetting the appropriate skillset needed
Develop reporting procedures and systems such as dashboard statuses
Develop and implement cost reductions processes and efficiency improvement measures
Experience with applying lean manufacturing principles, efficiency methods
Demonstrated experience and ability to read, interpret and follow: Schematics: Engineering drawings, circuit layouts, and parts list / Cable Harnesses: wiring diagrams, layout drawings, and parts list. / Mechanical Assemblies: mechanical drawings and parts lists

120

Quality Assurance Supervisor Resume Examples & Samples

Provide support and direction in the implementation and administration of quality systems
Lead Installation Quality team making certain product meets Customers expectations, ensuring all products are manufactured in compliance with product requirements, safety standards and design specifications
Provide strong visibility of nonconformance issues, associated projects and progress
Drive, design and manufacture quality improvements utilitizing a data-based decision making approach, rapid problem resolution. Collaboration with Engineers, Customers and continuous process/engineering improvements
Create results through customer responsiveness and continuous process improvement
Evaluate work methods, procedures and policies while also coaching and mentoring functional groups and departments on quality processes
Indentify areas of systemic weakness and lead initiatives to implement corrective action
Supports efforts in conjunction with Manufacturing and Engineering to develop plans for continual improvement of product and process quality
Provide support to groups and departments regarding product quality issues, measurement data, measurement techniques and performance
Must possess excellent written and verbal communication skills, and be able to guide others to make sound quality decicions
Must be self-directed and show initiative in identifying and resolving opportunitites for improvement, promoting quality initiatives, and driving continual improvement in the Quality System
5 years’ experience in a manufacturing environment
1 year prior leadership/supervisor experience in Quality Assurance activities with decision-making responsibility
1+ years’ experience with MS Office – Advanced user skills in Microsoft Word and Excel
Profienciecy with personal computers and associated software to effectively analyze, communicate and react to statistical and trend analysis of data
Must have strong interpersonal and communication skills, both written and verbal
Must be able to work independently and as a member of a team, work under the pressure of deadlines and maintain a high level of accuracy

121

Quality Assurance Supervisor Resume Examples & Samples

Provides resource planning, management and resolution of issues that impede the test effort for Software Releases
Works directly with appropriate teams to understand project concept, objectives and approach of software development projects
Ability to perform all aspects of software verification, including functional, structural, regression, load and system testing
Ability to write clear and precise defect reports as required for identified software defects and functional defects based on testing results
Assists in the training of entry and intermediate level staff members as well as on-boarding of all team members
Contributes to the tactical and strategic planning for future quality programs
Supports the development and delivery of training in quality matters
Experienced user of Quality Center
Experience in a Leadership position
Ability to prioritize multiple workloads and deliver timely resolutions
Thorough knowledge and use of process improvement and quality management methods, tools, and technology used to create and support defect-free application software or business operations processes for which the quality program will be focused
Thorough knowledge and experience conducting risk analyses; quality assessments, audits and/or studies; and implementing successful process improvement programs
Previous mortgage industry experience is desirable
Ability to succeed in an agile work environment where cross functional teams work closely together to ensure requirements are met or exceeded
Ability to demonstrate interpersonal and teambuilding skills, working with technical and non-technical individuals

122

Quality Assurance Supervisor Resume Examples & Samples

Manage the In-Process QA Auditing program across all shifts to support regulatory compliance on the packaging floor as well as special studies and inspections as needed
Manage the Incoming Inspection of components and the sampling of raw materials to support the production schedule while maintaining regulatory compliance and meeting customer specifications
Provide QA leadership, direction and support of corrective action / preventive actions (e.g. in-process non-conformances, customer complaints, audit corrective actions and other focused quality improvement initiatives). Support the development and on-going generation of quality metrics
Participate in or otherwise support customer and regulatory agency audits of facilities
Provide leadership, coaching and mentoring to assure a competent, efficient and effective QA organization that works well in cross-functional teams. Assure staff is always current with all required training
Comply with all company policies and procedures, FDA current Good Manufacturing Practices and other relevant regulatory requirements
Key driver in Customer complaints handling, failure investigations and CAPA implementation and verification
Establish and maintain daily/weekly and monthly metrics and trends of process quality performance to determine when improvement actions are appropriate
Investigates and documents non-conformance issues. Determines root cause and implements corrective action
Coach, lead and motivate QA team to develop and attain team and plant goal

123

Quality Assurance Supervisor Resume Examples & Samples

Leadership and people development skills
Local language and English language written and spoken
Able to set priorities and delegate activities

124

Quality Assurance Supervisor Resume Examples & Samples

Ensure compliance with all Global Quality Standard (GQS), HACCP, FDA, USDA requirements, as well as, other regulatory agencies and airline customer Quality requirements
Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely
Conduct daily work group meetings
Other duties as deemed necessary
Working knowledge of Good Manufacturing Practice (GMP), FDA, USDA and HACCP regulations

125

Quality Assurance Supervisor for Ordnance Operations Resume Examples & Samples

Develop and implement a comprehensive and fully compliant Quality Control Plan for ordnance handling and storage operations
Coordinate with Government Quality Assurance personnel to proactively understand and meet customer quality expectations
Assist in the development of work procedures in order to proactively drive quality performance
Coordinate the development and implementation of corrective action plans when required
Performing Receipt, Segregation, Storage, and Issue (RSS&I) functions
Demonstrated knowledge of NAVSUP P-805, Receipt, Storage, and Issue Sentencing familiarity with similar DoD programs

126

Quality Assurance Supervisor Resume Examples & Samples

Supervising QA Technicians to ensure completion of daily tasks and maintaining communication of department foals, objectives, and announcements
Ensuring completion of monthly plant and glass/plastic inspections, along with completion of corrective actions and detailed record keeping
Assisting QA Manager with tasks, including external audits and QA refresher trainings
Ensuring employee compliance with allergen procedures, GMPs, SSOPs, Food Safety Plan, HAACP, adherence to good laboratory practices (GLPs), FSMA, and SQF
Oversee various quality programs, including Pathogen and Environmental monitoring, retain sampling, calibration (scaled, pH meters, and moisture analyzers), and pest control
Investigating quality concerns and documenting issues on CAPA Reports
Monitoring shipment of customer samples and initiating Supplier Corrective Action Requests as necessary
Member of both the Food Safety and Internal Audit Teams
Creating and maintaining records for Certificates of Analysis, work orders, and red tag maintenance activities
Completing other task and projects as deemed necessary by the Quality Assurance Department

127

Quality Assurance Supervisor Resume Examples & Samples

Plans and prepares for existing and new projects
Coordinates with manufacturing, engineering, program management and other departments as necessary
Develops and analyzes statistical data to troubleshoot and detect trends
Analyzes product and part specifications to establish quality standards and inspection and test criteria
Formulates and maintains quality control objectives in accordance with corporate policies and goals
Creates and maintains departmental procedures
Supervises a team comprising of foreman, inspectors, and quality specialists
Applies various quality improvement tools and systems to create an environment of continuous improvement
Works with customers and suppliers to insure quality of products is maintained
Maintains critical systems like calibration control, security key inventory, Material Safety Data Sheet database, Material Inspection and Disposition database, Work in Process database
Prioritizes work load in a dynamic environment
Trains and mentors team members in all aspects of quality assurance and control
ISO auditing experience

128

Quality Assurance Supervisor Resume Examples & Samples

Verify of coolers and freezer room temperature for compliance
Assist the Quality Manager in specific training and daily initiatives addressing quality, food safety, and sanitation issues to drive process improvements
Train hourly employees as needed
Proficient in using computer and basic software such as Microsoft, create and maintain trending charts, SOP’s, use of calculator, weight scales, and thermometers, metal detector, ATP testing equipment, mechanical food portioning and processing equipment
Ability to work in cold environment (<40*F)
Ability to work with minimum to no supervision, act in liaison of the Supervisor, self-starter, and problem solver
Ability to lift/push a minimum of 25 lbs
Six months company/job seniority
Satisfactory attendance and disciplinary records

129

Quality Assurance Supervisor Resume Examples & Samples

Facilitate Investigations and root cause analysis
Facilitate the Annual Product Review process
Subject matter expert in the TrackWise, Documentum, and other Quality driven software platforms
Responsible for communicating and implementing HR policies within Department
Author/review and ensure currency of SOPs related to the area of responsibility
BS in Science or related degree preferred
A minimum of 5+ years within the pharmaceutical or medical device industry with emphasis in Quality areas preferred
Supervisory/Management experience preferred
Will be responsible for Direct Reports: 5 – 7 QA Associates

130

Training & Quality Assurance Supervisor Resume Examples & Samples

Identify and prioritize the efforts of Training and Knowledge personnel to develop and deliver effective training for the IT Department and the University
Direct Service Quality Improvement team to develop objective measures for identifying areas of improvement for IT teams, especially the IT Service Desk. Enable the Service Quality Improvement team to develop effective coaching relationships with other teams to identify knowledge gaps and correct problematic behaviors
Work closely with IT and University leadership to ensure efforts, priorities, and messaging are in line with broader University goals
Ability to a manage numerous concurrent projects and initiatives and weigh priorities against IT Department and University goals
Ability to direct the efforts of multiple team units to ensure a consistent strategic vision; effective delivery of team services, products, and processes; and continual improvement
Performs other job duties as assigned
Experience: 2-4 years leadership experience
Additional Experience: 1-2 years in professional communication or training role
Technical background across infrastructure technologies, e.g. network, VOIP, etc

131

Quality Assurance Supervisor Resume Examples & Samples

Monitors and adjusts workloads to maintain expected SLA for all products including specialty
Conducts periodic reviews of QA Analysts results
Provides support to QA staff by interpreting policies and procedures
Approves PTO based on workload
Administers Performance Reviews
Addresses performance issues as based on AmTrust HR guidelines
Employee development and education
Communicate issues and obstacles to upper management
Must be able to accurately enter information in a windows-based environment
Must be proficient in Word and Excel
Must have excellent communication skills including ability to establish rapport by telephone and write with correct grammar, punctuation and focus
Must be customer service oriented

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