Quality Assurance Representative Resume Samples
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Quality Assurance Representative Resume Samples
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GM
G Mayert
Gilbert
Mayert
625 Kuphal Field
Detroit
MI
+1 (555) 846 0175
625 Kuphal Field
Detroit
MI
Phone
p
+1 (555) 846 0175
Experience
Experience
New York, NY
Quality Assurance Representative
New York, NY
Boyle Group
New York, NY
Quality Assurance Representative
- Organizing and administering workflow in order to comply with our customer's requests in the turnaround time established
- Ensuring that QUALITY ASSURANCE culture is visible across all project at all levels
- Handling personal and confidential information on a regular basis
- Closing sales documents with purchasers
- Training sales reps on compliance and the closing process
- Excellent oral and written communication
- Act as QA referent for a specific zone – i.e. make decisions regarding the continuous improvement of the area assigned (project, actions, change control, validation, procedures , etc.), perform housekeeping activities and be the privileged contact within designated zone
Detroit, MI
Eligiblity Quality Assurance Representative
Detroit, MI
Ruecker LLC
Detroit, MI
Eligiblity Quality Assurance Representative
- Report potential systems issues impacting eligibility determinations
- Knowledge of state and federal policies, procedures, statutes, systems and regulations governing the MassHealth eligibility determination process
- Conduct preliminary studies and or analysis to support the development of manuals and training materials
- Participates in the design of Eligibility Quality Assurance initiatives
- Conduct reviews of statistically significant samples of MassHealth eligibility determinations and redeterminations to ensure that the actions taken on the eligibility by the Benefits Eligibility, Referral Social Workers (BERS) are in compliance and supported by state and federal regulations
- Record data for analysis and reports
- May analyze audio records to ensure that the actions taken in the eligibility systems by the user are supported by the audio records and Customer Relations Management (CRM) content
present
Dallas, TX
Aimd Cba Quality Assurance Representative
Dallas, TX
Balistreri-Kuhn
present
Dallas, TX
Aimd Cba Quality Assurance Representative
present
- Assist Management and work center Leadman in the preparation of DRs, reviewing all entries for adequacy and correctness prior to Production Manager approval
- Assists in preparation of Quality Assurance Monthly Data Report
- Assists as directed to ensure safety, security and preservation of government/company owned equipment
- Perform other reasonably related incidental duties when directed
- Ensure each inspection includes an examination of the work area for sources of potential FOD
- Perform duties as AIMD Training Coordinator
- Provide technical assistance to the SA/A in review of the daily summary of NTCSS Optimized OMA NALCOMIS baseline change reports. The SA/A shall update these reports as necessary to ensure the unit’s database is kept current. This current BCR shall be maintained by the SA/A in Production Control
Education
Education
Bachelor’s Degree in Science
Bachelor’s Degree in Science
University of North Texas
Bachelor’s Degree in Science
Skills
Skills
- Knowledge of application of NDE processes and various inspection equipment as applicable to high quality custom fabrications and pressure retaining equipment
- Strong knowledge of cGMPs, Quality Systems and FDA Regulations
- Demonstrates proficiency to leverage and influence key functional stakeholders to deliver sustainable process improvements
- Proficient use of the computer with an emphasis in basic Microsoft Excel
- Working knowledge of drug or device quality systems
- Basic knowledge in statistics and its application
- Ability to handle sensitive situations and documentation, as well as maintain confidentiality with a professional demeanor
- Strong analytical skills and knowledge of RCA are
- Maintains records of time accountability/training specifics for routine evaluation of current Quality Assurance practices and effectiveness
- Make daily autonomous decisions on quality issues encountered (raw materials, bulk or packaged product, equipment, environmental quality of these areas)
14 Quality Assurance Representative resume templates
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1
Quality Assurance Representative Resume Examples & Samples
- Experience in application of quality standards (KORE) and quality and food safety principles
- Application of compliance and system audit tools across manufacturing and service industries
- Use of quality governance processes and metrics to protect the brand quality and food safety on the basis of sound risk assessment
- Use of global system tools such as Quality Measures/Picasso
- Use of data analysis and statistical tools to identify risks and trends
- Reviews data from internal and external sources to recommend disposition or corrective action in process or validation
- Use of root cause analysis (RCA) tools and techniques to solve technical issues
- Support formal RCA events at operational level
- Provide a process structure to trouble shooting
- Act as technical specialist to Bottler teams as needed
- Supports the implementation of the key elements of KORE and quality and food safety principles, as aligned in the CCSP Business plan in all Operations
- Support the development of an integrated QSE culture
- Leverage synergies across systems to drive effective continuous improvement
- Demonstrates deeper understanding of quality standards (KORE) and regulatory and governance policies with limited application in role
- Understands and can apply the BU requirements and initiatives across QSE
- Full understanding of critical quality and food safety data and experience engaging cross-functional stakeholders to mitigate risk based on data
- Understands key problem solving tools and techniques, with meaningful experience in application
- Demonstrates proficiency to leverage and influence key functional stakeholders to deliver sustainable process improvements
- Understands overall Total QSE and Commercialisation strategies and supports execution
- Supports the development of national plans for improvement in performance in quality. Scope includes
2
Quality Assurance Representative Resume Examples & Samples
- Quality control and train on transactions performed by Services Center Americas
- Resolve customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources (including partners from inside and outside the Services Center)
- Provide effective performance-based feedback to team members being audited
- Identify errors and root cause of the issues encountered
- Handling personal and confidential information on a regular basis
- Review and research all audited transactions (or requests) processed for completeness, and ensure documented processes have been followed
- Participate in quality improvements projects, identifying areas for process simplification and efficiency
- Organizing and administering workflow in order to comply with our customer's requests in the turnaround time established
- Responsible for quality metrics logs which includes ensuring accurate and timely creation and update of the different quality tools and communication of the daily, weekly and monthly results to individuals, teams and the Services Center
- Minimum of a high school degree or equivalent work experience
- Demonstrated focus on quality and customer needs
- Proven ability to maintain confidentiality
- Strong analytical and problem-solving skills to identify solutions
- Good office desktop applications knowledge
- Excellent personal accountability
- Strong Services Center - Americas process knowledge
- Previous human resources job or academic related experience
- Previous PeopleSoft Payroll, Data and PCF experience
3
HAT Processing Quality Assurance Representative Resume Examples & Samples
- Minimum of three years of experience in Mortgage Servicing required
- Experience in mortgage loss mitigation preferred
- Analytical, with an ability to identify and resolve problems
- Ability to meet the needs of external customers by delivering high quality service
- Well organized, paying close attention to detail
- Ability to manage multiple priorities in a timely manner
- Proficient with Microsoft Office products including Excel, Word, etc
4
Ubc-quality Assurance Representative Resume Examples & Samples
- Review inbound, outbound or written communication or
- Partner with Supervisors to develop, communicate,
- 0 – 2 years equivalent job experience; Quality
- PC skills including proficiency in Microsoft office, including
5
Quality Assurance Representative Resume Examples & Samples
- Sales product knowledge
- Must have current South Carolina Notary
- Minimum of 6 months sales experience with Wyndham
6
Construction Quality Assurance Representative Resume Examples & Samples
- A Bachelor's Degree in Engineering, Architecture, Construction Management or any other field providing a strong foundation for successful performance of the DUTIES in this job description, or an equivalent combination of education, experience, and training that totals 5 years; the bachelor's degree (or equivalent combination of education, experience and training) must include, but is not limited to, acquisition and exercise of knowledge/skills in the area of quality management across the project planning-design-construction continuum
- Five years of progressively responsible broad-based experience in commercial-industrial and large-scale construction management, engineering or architecture that includes substantive work in most of the DUTIES in this job description. Examples of such experience include: (a) developing and recommending QA and QC policies and procedures intended to incorporate industry 'best practices' for design and construction, (b) interacting with staff and customers or consultants to ensure appropriate coordination, communication, and documentation in support the delivery of engineering and construction projects in compliance with contract requirements, (c) monitoring and evaluating the quality of planning, design, construction management, and construction activities, (d) conducting reviews of the work of units/teams/projects to evaluate conformance with established QA, QC and other procedures and to evaluate the effectiveness of the procedures, (e) conducting reviews of independent, construction-materials testing, testing labs and other QC facilities, to ensure compliance with applicable State and industry licensing requirements, (f) assisting specialists in the domains of project planning, design and construction with QNQC issues within their functional domains, and (g) advocating for, and assisting in, the systemic incorporation of constructability, maintainability and value engineering into all projects during all phases of planning, design, and construction
- Excellent written and oral communication skills are required
- Computer proficiency with MS Office is required
- Must be flexible to work evenings and weekends, if required
7
Quality Assurance Representative Resume Examples & Samples
- Bachelor’s degree in engineering, chemistry or related science degree
- Knowledge of Quality Management Systems including ISO 9001
- Ability to work collaboratively across the organization, with customers and suppliers
- Use of SAP and LIMS for data mining, pulling historical QC test results, batch genealogy and inventory assessment
- Ability to work in a fast paced, changing environment and prioritize work appropriately
- Analytical skills (lab instrumentation)
- Basic statistical analysis capability; use of Minitab and/or JMP
- Experience leading process/product improvement projects
8
Quality Assurance Representative Resume Examples & Samples
- Educate operations and support personnel on quality matters
- Ensure regular presence in manufacturing operational areas to monitor GMP programs and systems
- Participate in self led and/or regulatory inspections in manufacturing area of focus
- Review, redline, and/or approve GMP documents (examples: deviations, change controls, procedures, and protocols)
- Evaluate potential SISPQ impact for any GMP related incident, triage initial corrective actions, and support the investigations
- Maintain ownership for one of the Quality Systems at the site function as the back-up for other QA Representative(s)
- 5 years experience in a GMP facility in Quality Assurance
- Proficiency with computer systems including Microsoft Office products, Trackwise, Regulus, etc
- Demonstrated strong oral and written communication and interpersonal interaction skills
- Root cause analysis/troubleshooting skills
- Responsible for maintaining a safe work environment and working safely
- Science related degree preferred
- 8 years experience with deviation and change control processes
- 8 years experience in a Quality Position
- Knowledge of cGMPs
- Strong technical writing and written communication skills
9
Quality Assurance Representative Resume Examples & Samples
- Review, redline, and/or approve GMP documents (examples: deviations, change controls, procedures, and protocols) Evaluate potential SISPQ impact for any GMP related incident, triage initial corrective actions, and support the investigations
- Maintain ownership for one of the Quality Systems at the site Function as the back-up for other QA Representative(s)
- 5 years experience in a GMP facility in a Quality Position
- 2 years leadership and supervisory experience
- Previous experience with deviation and change control processes
- Previous experience in Quality
10
Quality Assurance Representative for the Rnlaf Ch-& AH Resume Examples & Samples
- Communicate as required to receive and understand work assignments. Perform complex aircraft inspections, repairs, and general maintenance with minimal supervision
- Responsible for quality and efficiency of all installations; ensure all parts/assembly meet requirements. Perform necessary rework to ensure installations meet conformity
- Properly identify (tag) customer property and equipment. Store aircraft components and other customer property securely and safely
- Assist in troubleshooting mechanical and structural problems to facilitate and perform basic repairs
- Update and sign required logs and records as required
- Check own work and may be required to check work of other team members to ensure a defect free installation prior to final inspection
- Maintains a neat and orderly work area, supports the company FOD and 5S programs and complies with all safety regulations
- Follow standard operating procedures when operating ground support equipment (external power carts, hydraulic mules, hydraulic lift platforms, tow tugs, forklifts, compressed gas cylinders, etc.)
- Ensure that all work accomplished meets quality standards and specifications
- Properly collect and dispose of waste fuel, oil, hydraulic fluids, de-icing fluids, and solvent rags
- Apply 5S and Lean Initiatives to keep shops, hangars, and aircraft work areas clean and uncluttered
- Properly use and maintain Company-provided tools and equipment. Return items to proper location after use
- Comply with safety rules and procedures. Use protective equipment as required and be alert for unsafe conditions. Address unsafe conditions before putting people or property at risk
11
Quality Assurance Representative Resume Examples & Samples
- 5 years of experience in Quality Systems regulated environment
- Bachelor's of Science Degree
- Preferable experience in the pharmaceutical or a healthcare related industry
- Demonstrate strong oral, written, and interpersonal skills
- Demonstrated ability to work on a team
- Root cause analysis and troubleshooting skills
- Proficiency with applicable computer systems
- Ability to lead without authority
- Tasks require entry to manufacturing areas which require appropriate Personal Protective Equipment
- Knowledge of or experience in Lean, Six-Sigma or Operational Excellence
- Experience working in an FDA or USDA regulated industry
- Excellent communication, organization, and leadership skills
- Strong interpersonal and team building skills; ability to lead and influence in a team environment
- Computer skills - Excel, Word, and PowerPoint
- Must not have contact with avian species (birds) at home due to the nature of the manufacturing
- M.S highly desirable
12
Quality Assurance Representative Resume Examples & Samples
- Complete owner follow up during and after rescission period involving sales participation as necessary
- Complete written documentation of owner contact in system of record as needed
- Provide management continuous feedback evaluating program success
- Must obtain a Nevada Real Estate or Timeshare License prior to employment
- Notary Public is a plus
13
Regional Quality Assurance Representative Resume Examples & Samples
- Bachelor's + 4 years experience, Associate's + 8 years experience, High School + 12 years experience
- Experience should include three (3) to five (5) years’ in Quality Assurance or related field
- Three (3) years of experience performing maintenance on (C-12) King Air 200/300’s and/or (UC-35) Cessna 560 aircraft. Five (5) years is preferred
- A minimum of three (3) years of recent hands-on airframe and powerplant experience
- IA (Inspection Authorization) strongly preferred
- Must be able to obtain and maintain a Secret Security Clearance
14
Quality Assurance Representative Resume Examples & Samples
- Perform incoming sample inspection for batch release. Ensure product packaging and labeling compliance, including maintaining Clinical Trial blinding requirements, for a variety of product types in the development pipeline
- Write, review and/or revise standard operating procedures, tools and reference documents related to the sample management area in order to meet regulatory requirements
- Provide oversight for sample management to ensure compliance for the handling of Special Security Substances (SSS) and controlled substances. Conduct day-to-day SSS compliant activities
- Responsible for the completion of the annual inspection of the Representative Inspection Batch (RIB) samples by coordinating with all areas involved with the inspection, pre-planning and preparation of documents, providing quality oversight during the inspection, and working with personnel during inspection as a mentor. Author RIB Annual Inspection Report
- Provide consultation and interpretation of local procedures, corporate standards and regulatory expectations that apply to sample management
- Serve as the QA Data Steward for reserve sample lots created in SAP
- Assist the Complaints Coordinator with investigations, metrics, and communications with regard to complaint handling
- Perform identification and/or verification of samples for destruction for various material types
- Evaluate reference/retention samples for product complaint investigations and document results in alignment with SOPs
- Serve as the QA Approver for submitting reserve samples to the reserve sample storage area ensuring the completion of all SAP data required for sample submission is complete and accurate
- Actively participate in continuous improvements and productivity projects
- Provide support as requested for regulatory body audits and site self-inspections to ensure cGMPs compliance. Ensure area is audit ready at all times
- Bachelor’s degree (preferably in a science related field)
- Experience in a pharmaceutical GMP environment
- Strong knowledge of cGMPs, Quality Systems and FDA Regulations
- Ability to work across functional areas with people of all levels of the organization
- Demonstrated interpersonal and networking skills
- Ability to gather, edit, organize, and summarize information from multiple sources including databases, websites, site interviews and audits
- Ability to influence team interactions and lead initiatives
- Must exhibit attention to detail
- Ability to work under time pressure with proven demonstration of good judgment in making decision under minimum supervision
15
Quality Assurance Representative Resume Examples & Samples
- QAO reviews legal documents with owners to verify accuracy of information for a clear understanding of their contents following approved order and scripts. QAO checks documents for proper signatures notarizations, and prepares copies for owner to take home
- QAO makes new owner welcome calls within rescission periods, responds to owners seeking assistance, facilitates prompt courteous action, and tracks paperwork until customer file is complete and closed
- QAO provides sales training for 30 compliance policies and for effective management of retention objectives including pre-pack, worksheet, owner kit review, on-going product knowledge instruction and other activities
- The QAO trains, tests, and certifies eligible sales professionals to present documents with owners to Best Practices standards
- QAO closely monitors site rescission rates using CRS reporting tools
- QAO maintains accurate files/notes and provides feedback to site/corporate management completing reports with timeliness and accuracy
- Bachelor's Degree Preferred
- Notary Preferred
- MUST have a Nevada Timeshare Agent License or Nevada Real Estate License
16
Quality Assurance Representative Resume Examples & Samples
- Minimum 3-5 years of chemistry, food science, quality control or similar fields
- Ability to understand technical properties and functionality of ingredient portfolio
- Excellent written and communication skills along with developed interpersonal techniques
- Work independently and without supervision - effectively plan, organize and execute own activities
- Position requires the ability to hear and speak clearly over the phone and in person; read and comprehend technical information; sitting and standing for prolonged periods of time
17
Quality Assurance Representative Resume Examples & Samples
- Manages list of Associates to be monitored, and ensures required number of evaluations is completed each week
- Approaches each session in an unbiased, consistent fashion
- Completes professional and extensive notes on each evaluation
- Documents feedback on each session as to what the Associate did well and what opportunities they had
- Researches each order as it pertains to the monitored call to ensure proper procedures were followed and orders were notated accurately
- Identifies trends that may have an impact to customers or to the business, and reports those to management and offers suggestions for resolution
- Completes projects to support improving the customer's calling experience, including ad hoc reports and trend analysis
- Attends regular calibration sessions and calls with management and other sites
- Assists with initiatives to research questions and solve problems
- Assists with taking Customer Relations calls during periods of high call volume and maintains acceptable production during this time
- Suggests improvements to process and call flow based on observations
- Proficient skill in using Microsoft Office applications, including Excel, Word and Outlook
- Ability to handle sensitive situations and documentation, as well as maintain confidentiality with a professional demeanor
- Ability to frequently sit, occasionally stand and walk and bend and reach when necessary
- Ability to frequently use fingers and hands to manipulate computer, telephone and other standard office equipment
- Ability to communicate with customers and co-workers while wearing a telephone headset
- Ability to lift up to 20 lbs
- Ability to frequently perform documentation by handwriting
- Sales and service background
18
Quality Assurance Representative Resume Examples & Samples
- Adherence to SYKES policies on ethics and integrity
- Coaches and develops of all the representatives they monitor
- Coordinates the voice interaction with the data from the servicing system to ensure that the customer receives timely, accurate, and complete information
- Partners with the appropriate department managers to deliver feedback regarding the customer interaction, including opportunities for improvement as well as providing direct feedback to the representatives
- Acts as a resource and advisor to account and team through various forms of call monitoring to insure that agents are adhering to policies and procedures when meeting customers' needs and requirements
- Acts as a resource and advisor to the training dept., through identifying training deficiencies, trends, gaps and additional needs, through performing various forms of call monitoring
- Acts as a resource and advisor to individual agents, by performing individual coaching to agents to insure correction and prevent quality slippage
- Has frequent communications with the Training dept. and Management
- Compiles daily, weekly and monthly monitoring reports
- AA degree preferred. One or two years related experience and/or training; or equivalent combination of education and experience. Call center experience required. Prior people performance management/coaching/feedback experience desired
- Computer skills- knowledge of Excel, Word, Microsoft Office, Windows, Typing (40wpm)
- Abilities- Confidentiality, good verbal and written skills, ability to teach in adult education, ability to define problems, collect data, establish facts recommend corrective approaches, and perform coaching sessions to maintain or exceed targeted quality levels
- Flexibility- Days, evenings, weekends. Shifts will vary
19
Quality Assurance Representative Resume Examples & Samples
- Manages list of associates to be monitored and ensures required number of evaluations are completed each week
- Uses listening and discernment skills to complete scoring and actionable documentation on each evaluation, identifying effective behaviors and those needing improvement; documentation is used in associate coaching sessions facilitated by managers to drive improvements in member experience and business results
- Identifies behavioral trends that may have an impact on customers or business and reports those trends to management, offering suggestions for resolution, which may include training, reference material updates, call flow changes, or system enhancements
20
Quality Assurance Representative Resume Examples & Samples
- Serve as QAR according to Sales Quality Assurance Best Practices
- Timeshare/Vacation Ownership experience preferred
- WVO product knowledge highly preferred
21
Aimd Cba Quality Assurance Representative Resume Examples & Samples
- Review incoming technical publications and directives to determine their application to the Maintenance Department
- Assist in the certification of production personnel
- Participate as members of technical task forces to investigate trouble areas and provide recommendations for corrective action
- Review the qualifications of personnel nominated to become CDIs or CDQARs and provide appropriate recommendations
- Assist Management and work center Leadman in the preparation of DRs, reviewing all entries for adequacy and correctness prior to Production Manager approval
- Provide technical assistance to CDIs and production personnel who are required to make QA decisions
- Periodically accompany CDIs on inspections to evaluate their performance
- Review NALCOMIS Reports/Inquiries, MAFs, WOs, DRs, and hazard reports for discrepancy trends and specific problem areas in areas of responsibility
- Provide technical assistance to the SA/A in review of the daily summary of NTCSS Optimized OMA NALCOMIS baseline change reports. The SA/A shall update these reports as necessary to ensure the unit’s database is kept current. This current BCR shall be maintained by the SA/A in Production Control
- Conduct final inspections upon completion of tasks requiring certification by QARs
- Coordinate with the analyst to develop discrepancy trends and applicable charts and graphs necessary that depict quality performance, and provide assistance in determining root causes of sub-standard performance and developing recommendations for improvement
- Ensure contractor and field maintenance teams are briefed about the TCP and FOD Prevention Program requirements and report discrepancies to the TCP and FOD Prevention Program managers
- Ensure each inspection includes an examination of the work area for sources of potential FOD
- May be required to conduct special and annual inventories
- Maintain liaison with contractors via the COR, NATEC, COMNAVAIRSYSCOM, ISSCs, and other field technical services. Establish and maintain liaison with other maintenance and rework activities to obtain information for improving maintenance techniques, quality of workmanship, and QA procedures
- Monitors contract compliance by all maintenance activities through the audit and surveillance requirements as defined in the Quality Assurance Procedures Manual
- Investigates safety incidents and assists in preparation of Engineering Investigation Request, Quality Deficiency Reports, Hazardous Material Reports, Technical Publications Deficiency Reports and Explosive Mishap Reporting as required
- Performs monitors/audit functions of assigned programs and processes
- Perform duties as AIMD Training Coordinator
- Assist in the drafting and development of work instructions, maintenance instructions, local maintenance requirement cards, Quality Assurance alerts and routine and continuing correspondence to all work centers detailing maintenance and program procedures and requirements
- Assists as directed to ensure safety, security and preservation of government/company owned equipment
- Perform other reasonably related incidental duties when directed
- Must be thoroughly familiar with Maintenance Instructions (MI), Checklists (CL), and Quality Procedures (QP)
- Satisfactory completion of the NALCOMIS (Optimized) OMA Quality Assurance Administration course
- Must have a minimum of at least four (4) years as a QA representative or four (4) years as a collateral duty QA representative as defined in COMNAVAIRFORINST 4790.2 series. The Quality Assurance Inspector shall have experience on applicable equipment and possess fully developed skills and experience related to the technical fields under their cognizance; must be experienced in the maintenance, troubleshooting, repair, replacement, rigging, and testing aircraft systems and components
22
Eligiblity Quality Assurance Representative Resume Examples & Samples
- Conduct reviews of statistically significant samples of MassHealth eligibility determinations and redeterminations to ensure that the actions taken on the eligibility by the Benefits Eligibility, Referral Social Workers (BERS) are in compliance and supported by state and federal regulations
- Analyze benefits request forms and any relevant documentation for all MassHealth programs
- Analyze notes to the applicants and or member record that support eligibility action taken on the eligibility systems
- May analyze audio records to ensure that the actions taken in the eligibility systems by the user are supported by the audio records and Customer Relations Management (CRM) content
- Report potential systems issues impacting eligibility determinations
- Record data for analysis and reports
- Participates in the design of Eligibility Quality Assurance initiatives
- Conduct preliminary studies and or analysis to support the development of manuals and training materials
- Accurately interpret and apply agency and federal policy, procedures and standards
- Develop questionnaires and case review forms; design survey templates on Visual Basic
- Prepare and submit narrative and statistical reports required by federal, state and agency administration
- Performs other related eligibility functions as required by the Director of the Integrated MassHealth Enrollment Center (IMEC) Unit
- Knowledge of state and federal policies, procedures, statutes, systems and regulations governing the MassHealth eligibility determination process
- Ability to integrate multiple program criteria and apply them in the Eligibility Quality Assurance (EQA) review process
- Ability to read, interpret, apply and explain the dynamic provisions of federal and state law, rules, regulations, policies, procedures, standards and guidelines governing agency eligibility operations
- Knowledge of the principles and practices and techniques of qualitative and quantitative statistical analysis
- Ability to communicate effectively verbally, and to write clear, concise, accurate and informative reports
- Knowledge and experience with the PACES, MA21 and the Electronic Document Management systems
- Ability to determine the accuracy of eligibility findings
- Ability to gather and retrieve information and prepare reports using graphs and tables
- Ability to listen and understand information and relate it to rules and regulations
- Ability to exercise discretion in handling confidential information
- Ability to provide guidance and seek guidance in complex issues concerning agency’s policy and procedures
23
Quality Assurance Representative Resume Examples & Samples
- 10%
- Ability to prioritize and organize tasks required to manage team
- Experience within a leadership role and managing others
- Strong conflict management skills
- Expert Contract Standards Expertise preferred
- 1+ years WVO Sales experience preferred
- Previous customer service
24
Quality Assurance Representative Resume Examples & Samples
- Sales Experience
- Colorado Real Estate Broker's License
- Training Experience
- Proficient computer skills
- WVO Sales Experience
- WVO Product Knowledge Expertise
- Expert verbal and written communication skills
25
Quality Assurance Representative Resume Examples & Samples
- Provide Quality Assurance oversight to Elanco Medicinal and Non Medicinal products. This may include but not limited to the following: parenteral, solid oral dose, non-sterile liquid, premix, API, implant, and EPA/parasiticide products
- Develop and execute approved quality procedures ( SOP’s) applicable to the EEM organization and quality function: product documentation review, product release, deviation review/approval, CAPA effectiveness monitoring, change management, laboratory investigation review/approval, complaint investigation review/approval
- Review PQR’s for CMO’s and development of continuous improvement strategies if applicable
- Perform GMP required classroom facilitated training to support the EEM organization
- Perform and document supplier risk assessments, and develop risk mitigation/CAPA plans where applicable. Assure the implementation of these plans
- Ensure effective contract manufacturing, supplier and service provider relationships which includes participation on joint process teams and site visits
- Partnering with technical services to assure that CMO deviations are compliant, root cause and CAPA plans are appropriate and implemented in a timely manner
- Assure the QC investigations are resolved effectively at CMO’s are compliant, root cause and CAPA plans are appropriate and implemented in a timely manner
- Management of escalation process (notification to management) for CMO portfolio. Ensure escalation process is adhered to in line with the Quality Agreement
- Assist with regulatory inspections and ensure inspection readiness for Elanco and external partners
- Develop, implement and maintain compliant quality agreements with contract manufacturers
- Stability study oversight –ensure stability plans/protocols are established and stability data is
- Monitored as per approved procedures
- Provide quality oversight of tech transfers, ensuring change controls are approved and implementation plans are comprehensive and compliant -ensure effectiveness in execution both at Elanco and at the CMO for respective scope
- Leverage subject matter expertise in the review and approval of technical documents supporting the validated state of commercial product, including process validation reports, manufacturing technical documents, stability reports and process flow diagrams. Ensure development of continuous improvement strategies if applicable
- Support reporting of quality metrics according to local procedures, and implementation of continuous improvement plans with CMO’s if required
- Ensure records are retained according to the Global Records Retention Schedule
- Keep up to date on current industry guidance, new regulations and best practices
- This position has day-to-day decision-making associated with product batch release and approval of validation reports and deviations as per approved procedures
- Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the employee has the necessary experience and/or training
- Bachelor’s Degree in a scientific area
- 10 years experience in the pharmaceutical industry, with specific subject matter expertise in a combination of the following: pharmaceutical/API products, premix/enzymes,
- Demonstrated leadership & influence in quality assurance, manufacturing, QC, validation and/or other relevant operational areas including experience with deviation/CAPA oversight, change management, and supplier quality
- Demonstrated experience in managing & building relationships with contract manufacturers for Quality, with an emphaisis on compliance & continuous improvement
- Proven track record with inspection management, FDA, EMEA and others
- Strong understanding of risk assessment and risk management fundamentals/tools
- Technical understanding of DP/API manufacturing/testing processes
- Strong communication, presentation and interpersonal skills
- Working knowledge of material management systems (MMS), electronic document management systems (EDMS), learning management systems (LMS) and CAPA management systems
- Desired, Masters/PhD in Life Sciences or Management
26
Quality Assurance Representative Resume Examples & Samples
- Implement and maintain compliant quality agreements with contract manufacturers
- Stability study oversight –ensure stability plans/protocols are established and stability data is monitored as per approved procedures
- 5 years experience in the pharmaceutical industry, including experience in quality assurance covering areas such as batch release, process deviation/CAPA investigations, DP / API manufacturing & testing and investigation processes and supplier quality; or technical services with a demonstrated quality mindset. Specific educational / work experience with pharmaceutical/API products, premix/enzymes, QA, manufacturing, validation, QC and/or other relevant operational areas
27
Quality Assurance Representative Resume Examples & Samples
- Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
- Make outbound calls to potential customers - verify and document required information to finalize applications for underwriting assessment
- Properly document non-contact attempts within the Quality Assurance Database
- Be able to properly explain the application process to potential customers
- Accurately and thoroughly complete additional paperwork when needed
- Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
- Transfer calls to appropriate department as needed
- Successfully meet the minimum expectation for departmental key performance indicators (K.P.I''s)
- Communicate well both orally and through written communication
- Excellent verbal communication skills required in both English and Spanish
- Proficient use of the computer with an emphasis in basic Microsoft Excel
- Demonstrated math aptitude
- Ability to multi-task using many different sources
- Have some knowledge of medical terminology and spelling
- Be customer "friendly"
- Excellent organization and time management skills
- Must be detail-oriented with the ability to analyze information and make logical conclusions
- Have a desire to learn and increase marketability
28
Quality Assurance Representative Resume Examples & Samples
- 20+ years experience in the operation, manufacturing, rebuilding or quality control of rail vehicles with preferably 5+ years directly in quality control/assurance
- Ability to ensure the client needs are understood and responded to in an appropriate and timely manner
- Seeks out and acts upon feedback from clients
- Communicates effectively; seeks to understand and delivers key messages to individuals and groups
- Applies active listening skills
29
Quality Assurance Representative Resume Examples & Samples
- Lead investigations linked to deviations and complaints
- Evaluate batch records and suggest adequate actions
- Make daily autonomous decisions on quality issues encountered (raw materials, bulk or packaged product, equipment, environmental quality of these areas)
- Be responsible for complaints and cases of pharmacovigilance – follow-up, investigation and response to clients or patients
- Evaluate the criticality of the anomalies in compliance with quality standards (GMPs and GLPs), approve laboratory deviations and identify action plans to avoid recurrence
- Apply and enforce GMP / GMP requirements, as well as internal and corporate procedures
- Participate in internal audits, Corporate and regulatory inspections by answering questions and explaining our procedures
- Be the point of contact for the production department and other services (technical services, validation, laboratory, etc.)
- Act as QA referent for a specific zone – i.e. make decisions regarding the continuous improvement of the area assigned (project, actions, change control, validation, procedures , etc.), perform housekeeping activities and be the privileged contact within designated zone
- Respect EHS rules and enforce them among colleagues
- Doctor of Pharmacy
- 5 years’ experience in the pharma industry
- Experience in Quality Assurance (batch release) in a manufacturing environment
- GMP, GDP and GLP knowledge
- Knowledge of investigation tools
30
Quality Assurance Representative Resume Examples & Samples
- Sales or service experience
- Strong understanding of customer service experience
- Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
- Experience in a consumer banking environment
- High School Diploma or GED / Associates or Bachelor?s degree preferred
31
Quality Assurance Representative Resume Examples & Samples
- Ensures that all employees are monitored on a routine basis and are provided with accurate, consistent and fair evaluations along with motivational feedback in a timely manner
- Provides call monitoring trends data to site management team and recommends improvements
- Provides trend data to Training Team to help develop and implement specific training workshops for employees
- Coaches and trains Appointment Specialists in specific areas of needed development inclusive of one-on-one/side by side training sessions
- Monitor service and sales calls to assess employee demeanor, technical accuracy, sales performance and conformity to company policies and procedures
- Prepares and analyzes internal quality reports for management staff review
- Assist with the development, implementation and maintenance of quality assurance guidelines
- Participate in the presentation of the quality process to current staff and new hires
- Coordinates and facilitates call calibration sessions
- Maintains records of time accountability/training specifics for routine evaluation of current Quality Assurance practices and effectiveness
- Maintains a positive attitude at all times and handles each customer (internal and external) in a polite, professional manner
- Works on a variety of assigned special projects
32
Quality Assurance Representative Resume Examples & Samples
- Make outbound calls to potential customers – verify and document required information to finalize applications for underwriting assessment
- Successfully meet the minimum expectation for departmental key performance indicators (K.P.I’s)
- Proficient use of the computer, keyboard functions and Microsoft Office
- Have some knowledge of medical terminology
- Have a desire to learn and grow within the company
- 1+ years of work experience in a high volume contact center environment and/or customer service experience
33
Senior Quality Assurance Representative Resume Examples & Samples
- Min 10 years relevant experience in Construction Management projects (Senior QAR). 5 Years for QAR (if used)
- Proof of US citizenship
- Must have a valid driver’s license and the ability to obtain a foreign license
- Must have a current passport
- Ability to communicate clearly (verbally and written) in English
- Bachelor’s degree in an Engineering or CM discipline
- Professional Registration (PE or RA) or other relevant certifications (PMP, LEED, CCM)
- OSHA Safety Training (30 Hour) within 5 years
34
Quality Assurance Representative Resume Examples & Samples
- Provides daily construction observation of construction contractors work. Prepares written daily report and photos for assigned projects
- Perform reviews of design and/or construction submittals prepared by the construction contractor and provide written recommendations to the client
- Prepare and update quality assurance plans and procedures for the client tailored to the construction projects involved or services to be provided
- Perform the quality assurance inspection and testing activities and fully document those activities for appropriate action by the Government
- Review and comments with respect to quality control plans, procedures, and techniques and perform compliance inspections of the manner in which they are actually implemented
- Verify that all required preliminary actions have been taken such as submittal, review, and approval of shop drawings; approved materials, supplies and equipment are on hand in the quantities required; safety job hazard analyses have been prepared and approved
- Be well versed in Construction Quality Management and be able to conduct Quality Assurance through the implementation of three phase control system.ie; preparatory phase, initial phase, and follow up phase
- Monitor, evaluate, and make recommendations to the client concerning deficiency clearance activities performed by construction contractors and service providers
- Monitor the preparation of as-built documents by contractors to ensure that those documents are being prepared on an on-going basis and report findings to the client
- Degree in Mechanical Engineering from a reputed university
- Min 5 Years of relevant experience on construction projects
- Previous experience working on construction projects in the Middle East
- Quality Assurance experience is needed
- Must have a valid Qatar or international driver’s license
- Previous experience with USACE, NAVFAC, or AFCEC
- Completion of Construction Quality Management Course (CQM) within 5 years
- OSHA Safety Training
- Able to speak Arabic
35
Quality Assurance Representative Resume Examples & Samples
- WVO/WVR product knowledge perferred
- Timeshare sales experience perferred
- State of Arizona Real Estate License
36
Quality Assurance Representative Resume Examples & Samples
- Bachelor's Degree in scientific discipline
- Experience with electronics/software embedded in medical devices
- Technical knowledge in device, primary packaging, or drug development
- Working knowledge of drug or device quality systems
- Technical knowledge of regulatory requirements (e.g. 21 CFR Parts 210, 211, and 820, ISO 13485, Canadian MDR, Medical Device Directive)
- Experience with insulin pumps or patch pumps
- Experience in risk management tools with emphasis on Safety Assurance Cases
- Experience with Computer System Quality/Software Validation
- Basic knowledge in statistics and its application
- Demonstrated interpersonal skills with internal and external partners
37
Quality Assurance Representative Resume Examples & Samples
- 2+ years’ experience working in a call center
- Auditing experience for Call Centers
- Experience working with MS Office Suite
38
Wyndham Quality Assurance Representative Resume Examples & Samples
- Notary License
- WVO/WbW/SVC Sales Experience
- WVO/WbW/SVC Product Knowledge Expertise
39
Quality Assurance Representative Resume Examples & Samples
- Reviews product complaints to determine next steps
- Provides exceptional service facilitating the process
- Evaluates the process and determining opportunity improvements
- Manages multiple tasks throughout the stages of the process
- Collaborates with various departments to assist in the analysis
- Analyzes product quality complaint data and reports to management
- Evaluates corrective action responses to complaints for thoroughness and resolution of problem
- Facilitate meetings as related to product quality complaints and data
- Root cause analysis, corrective actions, Pareto analysis experience
- Proficient in MS office
- Quality certifications a plus
- LI-PRIORITY
- GLASSDOOR
- Careerbuilder
40
Quality Assurance Representative Resume Examples & Samples
- Perform ongoing quality assurance audits regarding program processes and issue variance forms to leadership for review and employee counseling in relation to quality errors
- Respond to case analysis requests from case managers and leadership
- Perform research and assist leadership in identification of potential missed turnaround times on review related to applicable quality tests
- Perform ongoing quality reviews for less tenured staff and provide performance feedback and information to identify areas of improvement
- Collaborate with supervisors to provide feedback for quality-related documentation
- Identify and implement process and performance improvement initiatives
- Maintains log of Quality Related Events and Adverse Events
- Performs analysis of Quality Related Events and drives Quality Improvement Projects
- Works with cross functional teams to suggest, implement, and document process improvement projects
- Promotes continuous quality improvement environment through evaluation of processes and procedures to initiate efficient and quality services
- Ensure consistent measurement across the site and the nation by participating in site and global calibration sessions
- Working knowledge of MS Office Suite; particularly Excel
- Strong customer service/quality background
- Ability to meet daily production goals
- High regard for superior quality of service
- Strong analytical skills with proven capabilities to trend, interpret and perform root cause analysis on presented quality data
- LI-JR1
41
Quality Assurance Representative Resume Examples & Samples
- Interpret customer orders, product specifications, drawings, and applicable codes and standards and translate them into detailed QA documents (e.g. Inspection and Test Plans, procedures, etc) to ensure the products will meet the specified requirements
- Audit and evaluate suppliers
- Conduct quality surveillance activities and prepare detailed reports
- Control release and distribution of project-specific documentation
- Review incoming material documentation
- Provide periodic shop oversight, including witnessing NDE and testing, and verification of test reports
- Interface with various suppliers, customer representatives and regulatory authorities on issues related to quality and compliance
- Assist in preparing final deliverable documentation packages for products
- Research and provide feedback to the QA Manager on issues related to quality and compliance
- Provide QA support for the sales department to respond to new opportunities
- Estimate QA effort to execute proposed projects
- Post secondary degree or diploma in an engineering, science or technology discipline
- Knowledge of and experience in application of the following for manufacturing low volume, custom designed components and equipment
42
Quality Assurance Representative Resume Examples & Samples
- Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
- Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
- Clearly explain the application process to potential customers
- Accurately complete additional paperwork as needed
- Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
- Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)
- Minimum typing requirement of 30 wpm
- Excellent oral and written communication
- Superior customer service skills required – friendly, efficient, good listener
- Knowledge of medical terminology and spelling a plus
- Have a desire to learn and grow within the Company
- 1+ years of experience in a call center or customer service environment preferred
43
Quality Assurance Representative Resume Examples & Samples
- Strong knowledge of department workflows and procedures related to Financial tasks in Claim Support
- Strong organizational skills with the ability to manage multiple tasks and work independently
- Associates degree or equivalent experience
- Typically a minimum of two to five years of relevant business experience
44
Quality Assurance Representative Resume Examples & Samples
- Manage the QUALITY ASSURANCE activities during the execution of EP, EPC, and EPCM contracts in a manner that achieves the project quality requirements within the Quality Standards, Cost, and Schedule targets set by Praxair
- Ensure that all actions, works, and services undertaken by EP, EPC, and EPCM, contractor and suppliers, are in accordance with the respective Contractual Agreement
- Ensure compliance with Praxair objectives, requirements, priorities, policies, procedures, standards, rules, regulations and guidelines provided by Praxair from time to time
- Ensure that cost effective solutions in engineering design are adopted while maintaining quality, constructability, operability and maintainability
- Ensure the project is technically sound to the specified codes, standards, specifications, and jurisdictional requirements
- Guide EP, EPC, EPCM, CONTRACTOR as applicable to ensure that PROJECT deliverables fully reflect the project Quality requirements and other specific guidelines set by Praxair
- Conduct quality assurance surveillance audits during the different stages of project execution Engineering, Procurement, and Construction
- Over see supplier and contractor QUALITY ASSURANCE performance through spot and final inspections
- Ensure provision of proper technical coordination and administration services to project management
- Ensuring that QUALITY ASSURANCE culture is visible across all project at all levels
- Review and approve CONTRACTOR and SUBCONTRACTOR quality programs including project specific Inspection and Test Plans
- Monitor the fabrication, assembly, and construction erection activities and report any non-conformances and follow up on the required corrective and preventative actions
- Provide input to the collection of Lessons Learned for the project
- Minimum of 5 years experience in the oil/gas industry
- Minimum of 5 years of experience as an inspector or craftsman in related equipment manufacturing or construction
- Prior or current certification in one or more of the following is required: Level II NDE Examiner (RTI, MT, PT, UT), API – 510, API – 570, API - 653, AWS – CWI
- Demonstrated experience establishing project quality systems meeting the requirements of ISO 9001 for Quality Management Systems and able to develop, maintain and implement a QMS in accordance with that standard
- Experience on large and small scale capital projects
- Has clearly demonstrated strong quality assurance competency
- Ability to facilitate workshops to lead the project team through development of project quality procedures
- Ability to work within a diverse cultural environment national and international
- Demonstrated interpersonal/teambuilding skills
- Work effectively with peers in a multi-disciplinary environment
- Good command of written and spoken English, Strong oral communication skills, strong computer skills
- Training experience
- Travel national and internal, up to 50% of the time
45
Quality Assurance Representative Resume Examples & Samples
- Closing sales documents with purchasers
- Training sales reps on compliance and the closing process
- Phone calls and communication with owners and new owners
- Maintain a high retention rate for closed transactions
46
Quality Assurance Representative Resume Examples & Samples
- 6 months Time Share Sales or Vacation Ownership experience
- Ability to manage multiple tasks with the appropriate sense of urgency
- Hands-on positive work ethic. Leads for results and success, persists despite obstacles and opposition. Committed to organizational goals
47
Quality Assurance Representative Resume Examples & Samples
- Minimum of 5 years experience in a construction management position
- Responsible for managing job site construction activities
- Residential home building experience is required
- Demonstration of strong technical knowledge of residential construction assemblies
- Capability of working in an increasingly electronic and digital environment
- Familiarity with model building codes
- Must have their own car and be willing to travel on a daily basis
48
Quality Assurance Representative Resume Examples & Samples
- Technical and scientific competencies
- Knowledge of bottler and co-packer processes - CSD, packaged water, juice, other NCB’s
- Understanding of regulatory requirements, including HACCP, Environment and Safety
- Brings about positive change and action
- Enhances and sustains the performance of others
- Business operations knowledge
- Knowledge of supplier processes
- Ability to travel - within and outside Business Unit
- Communication - externally and internally
- Knowledge of beverage formulation and manufacturing processes
- Detailed knowledge of TCCC policies and requirements
- Root cause analysis – problem solving skills
- Continuous improvement methodologies and tools
49
Quality Assurance Representative Resume Examples & Samples
- The Quality Assurance Representative (QAR) evaluates the quality of maintenance accomplished in the maintenance organization and performs necessary functions including; In-process inspections required during the performance of maintenance requirements and actions where satisfactory task performance cannot be determined after the task has been completed. These inspections include but are not limited to, witnessing application of torque, functional testing, adjusting, assembly, servicing, and installation. In-process tasks will be built by QARs/CDIs into WOs for NTCSS Optimized OMA NALCOMIS upon receipt of a maintenance task that requires an in-process inspection. Final inspections for specific QA functions performed following the completion of a task or series of tasks. The QAR must oversee and manage aviation programs and processes related to their technical field and perform quality assurance of troubleshooting, repair, replacement, rigging, and testing of aircraft systems and components
- Must meet qualifications, be recommended by management and pass designated examinations to become a QAR
- Conduct in-process and final inspections of all aircraft, engine, aircrew, ordnance or other related systems maintenance tasks which require a QA Representative sign-off per customer/company directives/publications. The Site Manager will determine any additional maintenance tasks requiring QAR level in-process and final inspections
- Review and investigate hazard reports, as defined in OPNAVINST 3750.6, received from other activities which may apply to the unit
- Assist in the preparation of NAMDRP reports
- Review all report entries for adequacy and correctness prior to distribution
- Provide technical assistance to CDIs and production personnel
- Monitor Programs IAW the NAMP and CSEC using an approved QA database
- Implement and administer the Special Emphasis Programs and other programs IAW the NAMP
- Coordinate with the analyst to develop discrepancy trends and applicable charts and graphs necessary to depict quality performance
- Comply with the applicable T/M/S conditional MRCs if flight control malfunctions occur
- Direct liaison between QA and production divisions is a necessity and must be energetically exercised
- Monitor the PAE Performance Management Approach and participate in the improvement processes
- Provide technical assistance to CDIs and production personnel who are required to make QA decisions. Accompany CDIs on inspections as directed to evaluate their performance
- Ensure contractor and field maintenance teams are briefed about FOD Prevention Program requirements and report discrepancies to the FOD Prevention Program Manager
- Ensure all work guides, checkoff lists, check sheets and MRCs used to define and control maintenance are complete and current prior to issuing to crews or individuals
- Verify MRCs are entered into the NALCOMIS OOMA or SESS data base as changes occur to the MRC decks
- Review all EI requests, BTRs PQDRs, TPDRs, ADRs, HMRs, EMRs, and CODRs to ensure they are accurate, clear, and concise, prior to submission via the JDRS web site
- Provide a continuous training program in techniques and procedures pertaining to the conduct of inspections
- Monitor information from MDRs, including NALCOMIS/OOMA reports/inquiries in developing discrepancy trends, to identify failure areas or other maintenance problems
- Ensure check pilots and aircrew are briefed before post maintenance FCFs so the purpose and objectives of the flight are clearly understood. After completion of the FCF, debrief the check pilots, aircrew, maintenance control representative, and applicable work center representatives to determine compliance with objectives outlined on the FCF checklist and clarify discrepancies noted
- Review all incoming technical publications and directives to determine their application to the Maintenance Department
- Ensure compliance with NAMPSOPs
- Must be able to work day shift, night shift or weekend duty and travel as part of a maintenance recovery team or detachment as required
- Will have experience writing with clarity and technical accuracy
- Performs aircraft inventory, acceptance and transfer inspections
- Be capable of becoming Plane Captain certified when directed my management
- Perform other tasks as directed by management
- Provides technical assistance, guidance and instruction as required
- Maintains and/or completes required records and applicable maintenance forms
- Performs daily duties normally associated with this specialty
- Practice good housekeeping, tool control, FOD awareness/prevention and safety at all times
- Assists in aircraft/equipment movement and flight line foreign object prevention walks
- Comply with Hazardous Waste Program
- Operates SE, flight line vehicles and other support equipment as required
- Qualified to perform corrosion detection, treatment, prevention and documentation per customer/management instructions/directions on aircraft and associated equipment
- Annotates maintenance actions in aircraft forms and VIDS/MAF, Work Orders in NALCOMIS/OOMA
- Will have knowledge of and understand basic supply procedures. Assist with ordering parts, tools, materials and equipment as required
- Must comply with established General and Industrial Safety Rules and Regulations as applicable to the contract, facilities and job assignment
- Keeps shop area clean and participate in daily hanger cleanups
- The Quality Assurance Representative (QAR) shall have a minimum of five years of aircraft maintenance experience performing repair and modification of aircraft. The QAR shall have at least three years as a collateral duty inspector or equivalent in accordance with the COMNAVAIRFORINST 4790.2B. The QAR shall have experience on applicable aircraft and possess fully developed skills related to the technical fields under their cognizance
- Will be able to become cross trained into other specialties
- Must possess or be able to obtain a secret clearance
- Must read, write, speak, and understand English
- Driver’s License
- Egress/Explosive System Checkout
- Emergency Reclamation*
- Corrosion Control
- Turn Up Certification*
- Plane Captain Certification/Final Checker*
- ABO*
- Tow SupervisorTow Brake Operations
- Aircraft Battery*
- Tire and Wheel Certification*
- CPR Certification*
- Hydraulic Contamination Certification*
- ESD/Electro Magnetic interference
- Ordnance Certified*
- Confined Space Entry*
- Controlled Release*
- Fuel Surveillance
- MON_TS
50
Direct Sales Quality Assurance Representative Resume Examples & Samples
- Responsible for overseeing the accurate completion of all required contractual documents, owner documents and/or governmental agency requirements
- Maintains constant communication with Sales, Contracts, notary, and the client
- Verifies all contracts for accuracy, validates sales figures, and resolves any discrepancies
- Provides owners with the highest quality of services and the best buying experience
- Answers the telephone and routes calls to the correct department
- Retrieves phone messages, answers owner emails, and assists Sales agents and Sales managers with answering emails and voicemail messages
- Assists Sales with owner-related issues at point of sale or after in a timely manner
- Drives in business through the month and especially at month-end
- Tracks packages with signed documents back to the South Park Center, assuring that all documents are executed properly including funds
- Updates and distributes reports daily
- Oversees Direct Sales staff to ensure owner understanding of Company and government required documents
- Assists owners in understanding the policies and procedures for Diamond Resorts International®
- Increases retention by overseeing and personally following up on outstanding contracts
- Saves the deals
- Resolves pre- and post-sale fulfillment and customer issues including custom reservations
- Provides superior customer service in accordance with the Company Driven to Excellence standards
- Maintains the highest standards of professionalism when interacting with fellow team members as well as prospects, members, owners, and guests
- Operates office machinery (i.e., computer, copy machine, fax machine, etc.)
- Maintains status as an expert in THE Club® & Interval International policies in regard to member/owner benefits and responsibilities
- Effectively and professionally represents Diamond Resorts International® in telephone exchanges with owners/members
- Responsible for personally maintaining a net cancellation percentage on sales that meets or exceeds Company standards
- Presents all documents to close a sale
- Responsible to achieve and/or exceed sales retention and compliance targets
- Follows all quality assurance directives and standard operating procedures (SOPs)
- Maintains expert understanding of product and document knowledge
- Achieves and/or exceeds follow up and automated clearing house (ACH) goals
- Partners with Sales for maximum effectiveness
- Responds with urgency to customer rescission, cancellations, and other requests
- Resolves customer problems with successful outcomes
- Communicates effectively with management to solve problems
- Completes reports in a timely manner
- Confers with supervisors for successful achievement of all program goals
- Provides daily feedback to supervisors on program performance
- Exhibits professionalism in actions and appearance
- Acts as product knowledge expert
- A minimum of six (6) months of experience in the vacation ownership and/or sales field required
- This position does not include any supervisory responsibilities
- Ability to communicate clearly and persuasively in both verbal and written formats in the English language
- Ability to read, analyze and interpret general business periodicals, professional journals, and government regulations
- Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
- Must have skills to defuse owner/member dissatisfaction and bring issues to a win-win outcome
- Ability to do basic math calculations with or without the use of a calculator
- Ability to work under pressure in a fast-paced environment
- Professional telephone etiquette
- Energetic, outgoing, tenacious, and goal oriented
- Computer proficiency in Microsoft Word, Excel, and Outlook
- Able to use sound judgment; work independently, with minimal supervision
- Performs well with frequent interruptions and/or distractions
