Rooms Manager Job Description
Rooms manager
provides oversight and direction for all areas of the room operations division (housekeeping, front desk and recreation).
Rooms Manager Duties & Responsibilities
To write an effective rooms manager job description, begin by listing detailed duties, responsibilities and expectations. We have included rooms manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensures compliance with all general MVW and specific Front Office and Housekeeping policies, standards and procedures at all times
Ensures compliance with all general MVW and specific Front Office, Housekeeping and Activities policies, standards and procedures at all times
Oversee rooms and related area operations, including front office, guest services, housekeeping, spa and laundry to ensure a safe, comfortable environment for guests
Build and foster division associates
Observe room attendants or house attendants to ensure that their duties are completed in accordance with established policy and procedure, , proper communication with guest it utilized, room assignments or house calls are handled both courteously and professionally and are answered on a timely basis and the proper greetings are used, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through
Build, manage and maintain a substantial pipeline of qualified opportunities to support target achievement with channel partners
Thoroughly research and understand individual market sectors to identify potential customer and partner targets
Developing Go-to-Market plans for each of the channel partners, ensuring the efficient execution of plans
Daily supervision of the housekeeping staff
Purchasing, re-ordering and maintaining housekeeping supplies and inventory
Rooms Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Rooms Manager
List any licenses or certifications required by the position: CPR, CPSM, CPM, RCDD, ALHA
Education for Rooms Manager
Typically a job would require a certain level of education.
Employers hiring for the rooms manager job most commonly would prefer for their future employee to have a relevant degree such as Collage and University Degree in Hotel and Restaurant Management, Business/Administration, Hospitality, Management, Marketing, Tourism, Education, Hotel Management, Human Resources, Hospitality Management
Skills for Rooms Manager
Desired skills for rooms manager include:
Current corporate marketing programs and the standards and procedures for each
Housekeeping and front desk departments
Property management systems
Various computer software programs
Division operations Four Seasons cultural and core standards
Hotel products and services
Policies
Standard operating procedures
ADA
ADEA
Desired experience for rooms manager includes:
Communicate closely with the Night auditor and other Assistant Managers to ensure follow-up on any special problems, guest requests
Review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, and to escort V.I.P.'s and Return Guests to their rooms
Maintain close contact with other hotels with regard to their status on full-house nights
Ensure adherence to all credit procedures in the Front Office
Industrial Control Room sales experience required
Training all new housekeeping staff members
Rooms Manager Examples
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Rooms Manager Job Description
Job Description Example
Our company is looking for a rooms manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for rooms manager
- Assists in managing the staff in the Rooms Division
- Reviews and monitors schedules of staff within a variety of Rooms departments
- Resolves customer complaints and handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Coordinates arrivals and departure requirements
- Checks in and out guests from their room ensuring that all check in and check out standards are met
- Direct the sales efforts for the commercial and Industrial Control Room market which including the Media & Entertainment Industry, Consultants, Rental & Staging Companies, Energy & Utility Companies and Local and State Government Agencies for Traffic and Security operations and Audio/Visual/Broadcast Systems Integrators
- Responsible for meeting sales goals by developing new accounts, prospecting and qualifying incoming leads, our existing customer base, and client referrals
- Build, manage and maintain a substantial pipeline of qualified opportunities to support target achievement with direct accounts and channel partners
- Ensure that all pipeline activity is accurately recorded and updated within SalesForce.com accurately forecasting sales by month, quarter and annually
- Practical and action orientated sales performance and planning
Qualifications for rooms manager
- Conduct performance evaluations and discipline employees when needed
- BA/BS degree in Hotel and Restaurant Management, Hospitality or related discipline from an accredited college or university with a minimum of four (4) years work experience or a combination of education and relevant work experience in positions of increasing responsibility equal to eight (8) or more years
- Must have a minimum of five (5) years of direct managerial experience
- Must have four (4) years direct experience in guest services, front desk, housekeeping or related professional area
- Strong leadership and management skills, with the ability to develop and manage collaborative business relationships both internally and externally are a must
- Must be detail oriented, be able to multi-task and work in a fast paced environment
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Rooms Manager Job Description
Job Description Example
Our company is looking for a rooms manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for rooms manager
- Oversees staff scheduling
- Monitors and maintains assigned accounts or sub-accounts
- Oversees inventory maintenance and control
- Oversee Front Office and Reservations departments, schedule, plan, and assign work, and develop and communicate departmental strategies and goals
- Establish and implement procedures to ensure guests receive prompt, professional attention and personal recognition
- Schedule and regularly conduct routine inspections of the front office and public areas and guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects highly on the hotel, brand, and Company
- Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control
- Carries out any reasonable instructions as directed by Management
- Carry out Manager on Duty duties
- Be prepared to work night shifts when required
Qualifications for rooms manager
- Excellent analytical skills and the ability to exercise sound judgment required
- Experience with preparing and implementing departmental budgets including budget projection and administration, and ability to coordinate and communicate with various company department managers about financial data is a must
- Minimum of one year management experience in a Rooms Division department preferred
- Assist the Director of Housekeeping on the daily management of the department
- Lead the department in the absence of the Director of Housekeeping
- Schedule the Housekeeping team to provide maximum service to guests within budgeted guidelines
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Rooms Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of rooms manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for rooms manager
- Know the numbers and customer base and work closely with insights to understand opportunities to grow partner conversion
- Manage the Human Resources in the division in order to attract, retain and motivate the employees
- Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations
- Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction
- Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset
- Execute and promote an accident prevention program to minimize liabilities and related expenses
- Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction
- Assume the responsibilities of the General Manager in his/her absence
- Travel is required for meetings, training, conferences and task forces
- One to one hundred employees
Qualifications for rooms manager
- Schedule work to be done daily, collect room and floor status sheets for assigned work areas
- Monitor each Room Attendant’s daily progress
- CTS or CTS–D are a plus
- Driven by the desire to be viewed by clients as a supportive, dedicated, and knowledgeable solutions consultant
- At least 5+ years’ experience in strategic account management, or other consultative client-facing role
- Self-starter who shows ability to creatively and efficiently solve problems
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Rooms Manager Job Description
Job Description Example
Our company is looking to fill the role of rooms manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for rooms manager
- Support and implement additional processes and job aids to ensure sustainment of all programs and processes
- Identify additional training needs and resources
- Verify and review trainings developed by Corporate Headquarters (Lobster Ink)
- Co-ordinate Integration Primer trainings travel Schedules and deployment
- Coordinate MI Buddy trainings, workshops and hotel pairing plan
- Support and follow up on rooms related tasks and making sure discipline is in line with project timelines and milestones using Land it and other project management tools
- Liaise with other discipline teams in the project team
- Travel to Res Bundle deployment locations and when required
- Develop and/or maintain service training manuals for all areas
- Develop and/or maintain skills training program and rotation schedule
Qualifications for rooms manager
- Analytically-minded and can easily calculate gross profit margins and markups
- Strong sense of urgency in completing tasks – able to set priorities, manage time effectively, and meet deadlines
- Takes initiative to do online research on clients, industries, and competitors
- Proficiency in Microsoft Office suite of tools and Salesforce.com
- Establishes and maintaining open, collaborative relationships with direct reports and entire operations team
- Must be able to work a flexible schedule that will accommodate the achievement of all business goals and directives
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Rooms Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a rooms manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for rooms manager
- Logging these in the cooperate spreadsheet
- Troubleshooting any challenging areas
- Work closely with the leadership team to develop service and skills programs that are proactive
- Work with new hires and departmental trainers to assist in the “onboarding” of new colleagues
- Develop service/skills based training to support the BOH team
- Has positive attitude, can motivate and train
- Is knowledgeable of the rooms division (front office, guest services, PBX, housekeeping, loss prevention, spa, gift shop)
- Possess the ability to research, develop and present training content to associates
- Can effectively coordinate details with the other departments in regards to the rooms division
- Manage and ensure compliance with Brand Standards to position the hotel in compliance with all Brand Programs, Audits and Projects
Qualifications for rooms manager
- Train and supervise the Housekeeping team in the performance of their duties
- Proven commitment to Hospitality, gained through experience or related Hospitality degree
- Strong experience in Digital Marketing planning and execution
- Must be able to walk and stand at least for 7 hours per day and be able to work at least 9 hours per day
- Must be able to move fast-paced strides
- Might occasionally carry 25 pounds of force