Station Manager Job Description
Station Manager Duties & Responsibilities
To write an effective station manager job description, begin by listing detailed duties, responsibilities and expectations. We have included station manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Station Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Station Manager
List any licenses or certifications required by the position: CRO, GSC, OSHA, AWS, ASE, E.P.A, HVAC, BOMA, IREM, CPM
Education for Station Manager
Typically a job would require a certain level of education.
Employers hiring for the station manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Management, Leadership, Communication, Education, Engineering, Computers, Accounting, Business/Management, English
Skills for Station Manager
Desired skills for station manager include:
Desired experience for station manager includes:
Station Manager Examples
Station Manager Job Description
- Supervises two or more staff
- Analyzes operating results and its principal components relative to established objectives
- Reviews and approves proposed internal policies for station to ensure alignment with overall business direction and conformance with all legal requirements
- Responsible for overall efficient and effective Service Center operations regarding freight forwarding services
- Drives all aspects of employee engagement and safety
- Manages all administrative matters at station
- Accountable for all aspects of the P& L
- Hiring decisions at station level
- Ensures effective customer service through a process oriented approach that delivers reliable and consistent service
- Determines Stations operational strategies by conducting needs assessment, performance reviews, capacity planning, and cost/benefit analysis
- Salary will be commensurate to experience and city category classification
- Moving and relocation expenses may apply
- Must pass Criminal Background Check(Includes Driving Record) and Drug Screen
- Deep knowledge of route structuring/industrial engineering
- Experience in program budgeting and fiscal management
- Able to perform all aspects of Ground and Cargo Operations including Loadmaster, handling hazardous materials, de-icing, fueling, catering, security
Station Manager Job Description
- Responsible for key aspects of customer service at the airport to ensure quality service and efficient operations
- Develop, facilitate and provide leadership support to bargaining unit employees and management staff with concentrated emphasis on our company values and critical success factors
- Assume responsibility and oversight for the planning and directing of all operational activities in the station with added focus on performance measures including safety and OJI rates, on-time, baggage performance and all audits
- Ensure all operational activities adhere to company policies and procedures
- Assist in developing and reviewing station financial controls, forecasting, budgeting and variance tracking
- Oversee FAA and Company compliance
- Develop and track business cases, facilities work requests and communication work requests
- Responsible for staff planning with CSA, RSA, and FSA bid planning in collaboration with vendors and the staff plan team
- Motivated to participate in community events and volunteer opportunities
- Compile and analyze station/vendor performance and compliance data to determine performance coupled with compliance trends
- Support employee engagement and growth
- Have a strong focus on safety culture and help ensure that culture within the station
- Work with General Manager on creative and innovative initiatives, programs, and solutions
- Assume responsibility for managing the employee return to work process, and the station?s administrative processes as they relate to all OSHA and Injury Reporting requirements
- Act as the station point person to investigate, track and respond to all Safety Hazard Reports, Ground Incident Reports, and Ground Damage Investigations
- Engage in station security compliance, including local dissemination of pertinent security information
Station Manager Job Description
- Successfully transfer of liquid sweeteners to meet customer requirements in a timely and cost effective manner
- Responsible for the operation of the truck sanitation system, bulk transfer facility and equipment maintenance at this facility
- Work closely with customer service and logistics personnel to meet customer expectations for quality and service
- Effectively communicate and maintain a good working relationship with customers, salespeople and vendors
- Accurate and timely posting of transactions in SAP
- Approve vendor invoices and respond to customer complaints
- Assure control and accuracy of station expenses within budget guidelines
- Enforce organizational safety guidelines
- Assesses passenger situations and responds in a manner that maintains operational reliability while ensuring excellent customer service
- Collaborates with Maintenance, Flight Operations, Inflight, and SOC to determine acceptable passenger, baggage, and on-time performance impacts due to off-schedule operations
- Ability to prioritize and organize preferred
- Able to multi-task in a fast-paced environment preferred
- Able to build effective relationship with cross-divisional teams preferred
- Able to be self-motivated with an upbeat/positive attitude preferred
- Proven ability to use tact in communicating with others and ability to constructively resolve problems
- Must reside in or re-locate to the area
Station Manager Job Description
- Makes recommendations to the Manager of Station Operations and the Passenger Service Manager on appropriate changes to ensure quality service and operational goals are achieved while also meeting CSA established productivity goals
- Acts as liaison to the San Francisco Airport for facility infrastructure projects
- Manages day-to-day vendor operations and ensures all passenger expectations are met
- Measures vendor productivity and provides oversight and immediate feedback on vendor performance
- Provides leadership and direction and ensures high standards and performance are maintained
- Manages staffing levels to ensure adequacy in all operational areas (e.g., ticket lobby, concourse, baggage claim areas) and provides day-to-day oversight to ensure lunch and break schedules meet passenger flow
- Measures internal productivity and provides immediate feedback and oversight on performance
- Provides feedback on probationary and grievance processes, with recommendations for appropriate discipline if needed
- Oversees employee recognition and the attainment of operational performance goals (e.g., MAP rate, on-time performance, time-to-carousel, and customer satisfaction)
- Helps coordinate training needs for baggage service, concourse, ticket counter, and departure coordinators
- This position will require the selected candidate to travel outside the station for training - in addition to the completion of their new hire onboarding
- This position will require the selected candidate to travel outside the station for training
- Ability to work unaccompanied, standing, and without defined break periods
- Ability to bend, twists, and lift at least 20 lbs
- Ability to work a flexible schedule, including nights and weekends, and be available 24/7 to respond to incidents and emergencies
- Must have reliable transportation, a valid driver's license and current automobile insurance
Station Manager Job Description
- Initially investigating incidents
- Identifying issues and potential operating problems
- Supervising Technicians operating in accordance with Redline policies and guidelines
- Directs contract activities through subordinate managers/supervisors and sets the priorities for the entire workforce
- Oversees and monitors subcontracted services
- Reviews proposed department purchases, financial transactions and obligations, and approves within delegated authorities
- Manages all project personnel in accordance with corporate policies and procedures, and union collective bargaining agreements
- Develops and maintains an effective vehicle and equipment management and maintenance program the ensures proper tracing of all company and government provided assets, vehicle/equipment utilization, scheduling of maintenance functions, inspection of assets
- Provides safety management leadership and commitment by developing, implementing, monitoring, and improving initiatives focused on safety performance
- Provide guidance and leadership to General Managers, Base Managers and Station Leaders
- Positive, outgoing personality and good communication skills
- Must be able to manage multiple priorities, solve problems expediently and during stressful situations, and motivate staff
- Certified to wear respirator
- Minimum of 2 years experience in a sales, operations, or customer service related field
- Experience in vehicle rental services preferred
- Requires excellent analytical ability, organizational skills, attention to detail, and ability to work independently and in teams