Rooms Controller Job Description
Rooms Controller Duties & Responsibilities
To write an effective rooms controller job description, begin by listing detailed duties, responsibilities and expectations. We have included rooms controller job description templates that you can modify and use.
Sample responsibilities for this position include:
Rooms Controller Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Rooms Controller
Typically a job would require a certain level of education.
Employers hiring for the rooms controller job most commonly would prefer for their future employee to have a relevant degree such as Collage and University Degree in Hospitality, Tourism, Management, Hotel and Restaurant Management, Business/Administration, Education, Hotel Management, General Education, Finance, Accounting
Skills for Rooms Controller
Desired skills for rooms controller include:
Desired experience for rooms controller includes:
Rooms Controller Examples
Rooms Controller Job Description
- Completion of all Opera reports that are focused on blocking certain room types for guests
- Must be able to supervise area in the absence of the Assistant Front Desk Manager and Director of Front Office
- Other functions not listed deemed necessary by the Assistant Front Desk Manager and Director of Front office
- Be familiar with all S.O.P.s and Job Aids relating to the Front Office Operations
- Develop and maintain positive productive working relationships with other associates and departments
- Actively listen to and consider the concerns of other associates, responding appropriately and effectively
- Review the virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments
- Participate in the training and development of the rooms control team and provide training to associates when necessary
- Be in charge of the MRT/PPM program with housekeeping and Engineering departments
- Support and practice Empowerment within the Rooms Control section
- Manage room inventory days out in advance and relay any overbookings or upcoming issues to the appropriate leadership
- One year housekeeping/laundry experience
- 1 year of experience of related experience in a hotel or related field preferred
- Previous experience in a Guest service role
- Keeping wastage of guest supplies and cleaning materials to a minimum
- Being guest focused
Rooms Controller Job Description
- Must be able to assist in front office operations during busy times
- Assuring that all Rooms Control Associates are continually updated with hotel promotions, rates, packages and discounts
- Prepare and ensure timely delivery of daily reports to other departments
- Perform any additional scope of duties if requested by the management
- Coach and develop associates (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans)
- Responsible for blocking all rooms prior to arrival, maintaining and ensuring accurate inventory availability
- Ability to effectively use the L.E.A.R.N
- Be knowledgeable about the hotel information, local attractions, restaurant and transportation available around the hotel, in house activities, in order to answer inquiries
- Assist with wholesale and group reservations when needed or time allots
- Review and clear all flags and mailboxes
- Look through group blocks to ensure availability and contracted room assignments are available
- Attending training and meetings where required
- OPERA, Marsha, Guestware, Microsoft Office and other related operating systems
- Deliver trainings and create development plans for the team
- Previous experience in high customer contact environment
- Basic office duties 1-2 years
Rooms Controller Job Description
- Assist with Front Office Coordinators during peak arrivals and checkouts
- Work closely with the Front Office Manager team to ensure a smooth overall daily operation
- Must have complete understanding of room type availability
- Must have full understanding of Select Guest Program
- Must be able to train new Front Desk Associates
- Must be able to run desk in short staff situations
- Must have complete understanding of blocking the house
- To be thoroughly acquainted with all Select Guest member programs, promotions and benefits
- To ensure perfect delivery of all package elements, hand-written turndown cards and VIP amenities in conjunction with Housekeeping, Room service and FD
- To review and respond to Medallia comments from Select Guests
- Multi-phone line 1-2 years
- PC, Tablet efficient
- Safety training experience preferred
- To deliver unique requests and anticipate guest needs based on past alerts
- To serve as the Ambassador for the Front of the House
- Be familiar with reservations, rooms control and basic room inventory
Rooms Controller Job Description
- Oversees execution of Pre-Registration procedures Mon – Friday (Weekends when scheduled)
- Responsible for blocking all group and F.I.T guest reservations in the rooms PMS System
- Manages available rooms inventory in the rooms PMS system, including special requests, long stay guests, VIP’s
- Manages all late departure requests
- Blocks all one-night “holes” in available inventory
- Support Front Desk staff by participating in training efforts, assisting at the Front Desk during peak arrival periods and break times, and answering telephones
- Coordinate amenity delivery arrangements with Guest Rom Dining
- Support the Manager On Duty
- Performs the functions of a Front Desk Agent during peak arrival or departure periods
- Focus on the detailed reports for 72 hours in advance to ensure guest satisfaction is at its highest level
- IHotelier
- Network Share Folder
- Vacation Ownership Point System
- Comp stay bookings (BOD)
- Manual Points Deductions
- Points Refund
Rooms Controller Job Description
- Make accurate and decisive leadership decisions to assist the front desk with guest challenges
- Handle any and all billing questions the guests have
- Blocking and balancing the house in accordance to the selling strategy and availability
- Ensuring that guests are checked into rooms according to their preferences and arrival times
- Prepare group/VIP key packets and arrivals
- Place rooms in OOO status and communicate with Housekeeping and Engineering
- Work closely with Revenue Management to help control the overbooking process
- Hold team members accountable when checklist items are not being completed
- Co-ordinate with Events and Sales for any group bookings
- Ensure all special rates and comp forms are filed and complied with ISRA
- Room Inventory
- Previous hotel front desk experience (strongly preferred)
- Previous guest relations training (preferred)
- Previous customer/guest service experience
- Previous cash handling and multi-phone usage experience strongly preferred
- Strong knowledge of Microsoft Office Software preferred