Rooms Division Manager Job Description
Rooms division manager
provides leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest.
Rooms Division Manager Duties & Responsibilities
To write an effective rooms division manager job description, begin by listing detailed duties, responsibilities and expectations. We have included rooms division manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Is in charge of the organisation and quality of Reception, Nights, Housekeeping and Reservations
Maximize and identify revenue and cost control opportunities within the departments
Manages and motivates the teams in order to improve sales and quality
Leads and brings life to Mercure projects and identity features in the departments
Deliver cost, expense and payroll targets
Fully involved with business planning, revenue management and forecasting
Ensuring that personal/ development plans are in place for all direct reports
Anticipates the needs of “repeat” guests and issues instructions to ensure those needs are met by the different teams within the departments
To respond to changes in the Operations function as dictated by the industry, company and hotel
Previous hotel front desk manager or front desk supervisor experience is required
Rooms Division Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Rooms Division Manager
Typically a job would require a certain level of education.
Employers hiring for the rooms division manager job most commonly would prefer for their future employee to have a relevant degree such as University and Bachelor's Degree in Business/Administration, Hotel and Restaurant Management, Hospitality, Management, Marketing, Tourism, Hotel Management, Hospitality Management, Education, Business
Skills for Rooms Division Manager
Desired skills for rooms division manager include:
Word
HSE key performance indicators
Rooms professions
Excel
Hospitality field and the management of a hotel
Outlook and PowerPoint
Analyzation of phone reports
Cancellation policies
Computers
Convention and tour booking procedures and policies
Desired experience for rooms division manager includes:
Coordinate work orders in assigned section
Follow up to be sure work is completed
Release checkout rooms to be sold
Monitor the performance of House Attendants
Assure that there are sufficient supplies on the guest floors
Check cleanliness of guest corridors, stairwells, elevators and Linen Closets
Rooms Division Manager Examples
1
Rooms Division Manager Job Description
Job Description Example
Our growing company is looking to fill the role of rooms division manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for rooms division manager
- Contributes to the yield team regarding strategic planning and market positioning
- Works with the DLAM on business plans, growth initiatives and strategic direction
- Ensures that the individual BU’s are focused on daily labor, expense and revenue management
- Prepares Lodging BU’s 14542 & 14544 monthly Variance and Forecast Templates
- Manages J.I.T
- Analyzes and assesses BU(s) capital needs in order to prepare BU(s) capital requests in concert with the DLAM and Lodging divisional needs
- Ensures all day-to-day Front Desk and Housekeeping Operations are of the highest quality and according to established SOP’s
- Ensures BU’s are adhering to privacy best practices including Intrawest Privacy Policy and Employee Privacy Policy
- Reviews and oversees the implementation of all training and development programs in the Front Desk and Housekeeping Departments including QA
- Works directly with the Homeowner Relations Manager to ensure all owner requests, needs and issues are addressed within a timely manner
Qualifications for rooms division manager
- Train Receptionists/Cashiers and supervise them in the performance of their duties
- Duty Meals
- Assists the DLAM with communication to the HOA Property Managers to ensure alignment of service and expectations
- Ensures that “non-negotiable” service components are adhered to in all areas of BU(s)
- Strives to exceed guest and owner expectations
- Uses the Lodging divisional work order system (currently HotSOS) to log all owner/guest requests received and completed or to dispatch appropriate team members
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Rooms Division Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a rooms division manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for rooms division manager
- Works with the DLAM to ensure key controls are in place and monitored
- Analysis and response to guest surveys related to BU(s)
- Interview, train, lead, coach, and correct the Management Team for the Front Desk and Housekeeping Departments to ensure they have the skills & tools required to perform their job at the highest level while remaining engaged
- Works closely with the Front Office Manager and Housekeeping Supervisors, to ensure continuity of service, procedures, and employee experience regardless of season, day of week, or time of shift
- Performs regular one-on-one meetings with direct reports
- Communicates Human Resource items in a timely and professional manner
- Oversees recruitment and hiring for the Front Desk and Housekeeping Departments
- Ensures department scheduling is appropriate for business levels
- Manages a safe employee and guest environment and ensures required safety meetings and updates are delivered
- Is responsible for the Front Desk and Housekeeping staff following the established uniform and appearance policies and taking corrective action if necessary
Qualifications for rooms division manager
- Conducts all business with the highest level of integrity and professionalism
- Ensures the Quality Assurance program is a primary focus
- Ensures that projects are completed including follow-ups on any identified issues or long-term concerns
- Each guest encountered will be acknowledged, thanked and invited back
- Must be able to stand and exert well-paced mobility for up to an average shift of 8 hours
- Must be able to exert well-paced ability in limited space and to reach different floors of the building on a timely basis
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Rooms Division Manager Job Description
Job Description Example
Our growing company is looking to fill the role of rooms division manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for rooms division manager
- May be required from time to time to carry out duties outside the normal sphere of work as may be reasonably requested by Management
- Be a member of the Hotel Executive Committee, reporting into the Operations Manager
- Serve as the main point of contact for the 11 W Residences, ensuring that high standards of W Services are provided for all Residents, and working with the Owner’s Representative to ensure the same
- Manage daily the Rooms operations (Front Office and Style) including responsibility for the Manager on Duty shifts
- Recommend budget and manage expenses within approved budget constraints
- Develop, implement and continually review the policies, procedures, practices and standards in all rooms operations, and control to ensure they are consistently applied
- Ensure all operations are brand compliant and that the W core values are implemented within the team
- Lead the Rooms division talent by developing annual objectives in line with the hotel’s objectives
- Ensure direct reports are correctly conducting performance management
- Ensure accurate expenses and payroll forecasting throughout all areas of the rooms operations
Qualifications for rooms division manager
- Practical experience managing Front Desk and Housekeeping departments highly recommended
- Monitor the cleanliness of the public areas
- Monitor the performance of the Night Cleaners
- 2 years hotel experience and one year in a significant managerial role, previous Housekeeping experience an asset
- Diploma, degree or masters in hospitality – food & beverage, or hospitality management school
- Minimum of 2 years’ experience in a comparable position in luxury hotel operations
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Rooms Division Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a rooms division manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for rooms division manager
- Ensure new talent are inducted into the departments correctly
- Ensure compliance in all areas of Health and Safety related to rooms operations
- Housekeeping/Front desk duties (scheduling, payroll, purchasing, etc)
- Set up the learning and development culture and standards
- Heads training monthly meetings with actions and documentation required
- Coordinates succession plans with Director
- In charge of preparation of the Rooms departmental orientation program for new hires
- Fully aware of the rooms division operations and job descriptions
- Train all Rooms Division Colleagues
- Provide on-going coaching and guidance for Departmental Trainers & Rooms Division leaders to ensure consistency in standards
Qualifications for rooms division manager
- 5 star Luxury Environment preferred
- Revenue Management experience is preferred
- Strong computer skills with advanced knowledge of Microsoft Office and Outlook
- Minimum 2 years work experience as Rooms Division Manager, or Front Office Manager in larger operation
- Dynamic Leader
- Approachable Coach
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Rooms Division Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of rooms division manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for rooms division manager
- Works on process renovations and quality assurance in the Division
- Provide feedback, seizes training and coaching opportunities with Colleagues
- Follows up on guest feedback and analysis and develops training plans
- In charge of developing monthly and quarterly training plans in line with business demands and carrying the proper SWOT analysis
- Create and develop training materials and programs to meet the needs of the Rooms Division
- Coordinate training with various sections to ensure training and coaching is executed
- Develops a team of trainers within the overall team and coordinates with them
- Develops team building activities to ensure momentum is always part of the culture
- Works closely with Quality committee for follow up on action plans
- Exceeding the company’s expectations in stewarding health, safety and environmental performance
Qualifications for rooms division manager
- Minimum five-years’ experience in a full-service Hotel in a leadership role in either Front Office or Housekeeping
- Prior interview, hire, train & develop talent that loves what they do experience a huge plus!
- Working knowledge of Lightspeed preferred
- Concise, clear written and verbal communication skills a must
- A Hospitality Mindset is non-negotiable
- Recent college graduates who have received their 4 year degree from an accredited institution of higher education within 12 months of application for the MID Participation