Order Management Specialist Job Description
Order management specialist
provides expertise related to MS Office EXCEL, WORD.
Order Management Specialist Duties & Responsibilities
To write an effective order management specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included order management specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Research and apply data from various SAP applications and other internal Order to Cash applications for problem solving purposes
Translating, managing, and validating data supplied from quotes for entry in SAP
Completing circuit between daily Board output and associated PO creation from SAP
Notifying buying team of any maintenance required (price change, characteristics, ) based on information currently in system / information provided from SAP
Manage and execute global internal orders for all regions in current ERP systems
Develop ad-hoc and repetitive reports and information tools as requested to support global order management transactions and processes
Attain 100% of order writing plan for Basic, Launch, Promotional and Collateral Programs to meet VFB and promo expense budgets
Reconcile new launch orders received to ensure they are within suggested allocations
Manage communication efforts as the liaison between Field Sales, Operations Executives/Planners, Retailer Buying offices and internal Distribution Centers
Understand retailer process for Purchase Order and routing approvals
Order Management Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Order Management Specialist
List any licenses or certifications required by the position: ITIL, APS, APICS, PMP, ACCA, SAP, CPIM
Education for Order Management Specialist
Typically a job would require a certain level of education.
Employers hiring for the order management specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Associates, Finance, Management, Accounting, Business/Administration, Graduate, Economics, Marketing
Skills for Order Management Specialist
Desired skills for order management specialist include:
SAP
English
MS Office
Excel
Computerized order management processes
MS Office software
Word and PowerPoint with the technical aptitude to learn additional databases
Computers preferably with an Order Entry System
English min
Microsoft Word
Desired experience for order management specialist includes:
Collaborate with Retailer, Brands and Transportation groups to determine and recommend most cost efficient and timely ship methods for expedited shipments to meet service or on counter commitments
Using logic and available systems to identify source and initiate resolution of data validation errors
Validating the appropriate purchase order approvals are in place prior to finalization
Managing integrity of data related processes
Collaborating daily with Purchasing agents and accounts payable teams to resolve data validation errors and PO discrepancies that prevent receipt of merchandise
Relating potential chargebacks to Vendor Compliance team for any requirements not followed by external vendor
Order Management Specialist Examples
1
Order Management Specialist Job Description
Job Description Example
Our innovative and growing company is looking for an order management specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for order management specialist
- Manage the department on order for accuracy, order tracking, and order revisions for both brand and global purchase orders and update status to cross functional teams
- Work with the planning team to help react to selling and adjust purchase orders accordingly to drive sales and profitability
- Manage communication of changes and cancellations on purchase orders to sourcing/agent/vendor
- Maintain accuracy of purchase order ship dates and quantities through the training and monitoring of OMS team members
- Ensure accurate shipping dates of purchase orders by monitoring system generated reporting and production reporting
- Serve as a key source of communication and representation of OMS team to cross-functional partners and leadership of West Elm
- Help analyze and improve processes to consistently improve accuracy and efficiency of West Elm OMS Team
- Determine actions to overcome critical supply problems
- Manage special business processes
- Develop and provide KPI reports (incl
Qualifications for order management specialist
- Responsive, driven, results-oriented nature with high energy level
- Demonstrated ability to own process, anticipate changing requirements and drive process improvement across organizations, experience developing process workflows and documentation
- Oracle or equivalent ERP system application experienced preferred
- Flexible, comfortable in an environment of constant change, adjusts quickly to changing priorities, remains open minded to new information and approaches, quickly learning and applying new concepts
- Process orders in the ERP/MRP system
- Communicate with the operations organization to clear up any missing information or inconsistencies on orders
2
Order Management Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking for an order management specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for order management specialist
- Ensures invoices are correct and dispatched timely to business partners
- Ensures revenue is recorded properly with regard to contracts to ensure SOX compliance
- Maintains open communications with customers (internal and external) to maintain customer delight
- Maintains complete and accurate customer information
- Enters all orders onto billing system for revenue recognition, inventory control, customer contact information, accounts receivable and sales reporting, ensuring high standards of accuracy are attained
- Undertakes cancellation process
- Sends out order confirmation and acknowledgement
- Coordinates with Delivery to ensure that delivery has taken place prior to invoicing
- Deals with customer and internal inquiries relating to invoicing
- Raises credit limits on system according to business / finance rules
Qualifications for order management specialist
- Must exhibit excellent time management and problem solving skills in a high change, fast paced environment while maintaining strong attention to detail in completing order entry of customer orders
- Experience with process and systems improvements
- Basic understanding of purchase order approval workflow and knowledge of supply chain operations
- Understanding of organizational order management processes
- Excellent interpersonal and communication skills within all areas including verbal and written are required
- Bachelors degree preferred but not required or equivalent combination of education and experience
3
Order Management Specialist Job Description
Job Description Example
Our company is growing rapidly and is hiring for an order management specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for order management specialist
- Ensure follow thru on all instructions communicated on the order and by customer directly
- Ensure integrity of tables, files and systems used for processing billing and reports
- Produce metric reports regarding OM process
- Resolve all discrepancies including root cause analysis and preventative actions
- Review submitted contract and order forms for completeness, accuracy, and conformance to DocuSign sales order acceptance policies
- Administrative accuracy of customer PO‘s – entering and verifying customer purchase orders
- Assist the customer service department to eliminate waste by continually looking for opportunities to automate administrative processes currently performed manually
- Compile information for maintaining and distributing daily, weekly and monthly reports
- Create/Maintain charts to track department metric
- Address Dealer/National Account/Customer contacts, focusing efforts on problem solving and implementation of resolutions
Qualifications for order management specialist
- Requires less than three years of professional experience where knowledge base is generally acquired from a college degree or equivalent courses
- Basic understanding of purchase order approval workflow and knowledge of supply chain operations, policies, and procedures
- The core competencies required to perform the duties of an Order Management Specialist include the ability to focus on details, technical learning, prioritization, communication, interpersonal and customer service skills
- Bachelor’s degree in a Business field preferred
- Background in CPG industry is strongly preferred
- Sound knowledge of EDI
4
Order Management Specialist Job Description
Job Description Example
Our company is growing rapidly and is hiring for an order management specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for order management specialist
- Triage, and escalate more complex scenarios to other Order Management Specialists, Sr
- Requests for Credit notes for product returns
- Notifies Customer of Promise Delivery Date
- Provides Shipment Confirmation to Customers
- Knowledge of multiple product areas
- Validates order packet
- Works closely with Finance, Legal and Sales to ensure accuracy of order packet
- Sets up new customers and vendors in billing system
- Contract coordination and approval process in accordance with rules defined by Legal
- Countersigns contracts when needed or organizes signatures following the agreed approval process
Qualifications for order management specialist
- A Bachelors Degree (or equivalent work experience and education) along with 3+ years’ relevant work experience in Order Management or a related field
- Ability to be proactive and get things done with minimal supervision
- 5 years experience providing resolution support to service providers/suppliers
- Experience in servicing a Manufacturing site is preferred
- Self development skills
- On call schedule is additional
5
Order Management Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking for an order management specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for order management specialist
- Sends countersigned contracts to customers
- Fluency in the other language (minimum B2 level, ability to communicate freely, both in writing and over the phone)
- Managing sales orders created online in ERP system
- Creates and distributes invoices for hardware orders for markets
- Follows up with dealers for late payments or disputed invoices
- Cooperation with financial departments
- Billing and Order Management for multiple locations
- Contact with internal and external customers
- Enhance and improve flexibility to drive additional sales opportunities, whether through reduced lead-times, increased product availability, disposition of excess inventory
- Provides order management and customer service support for Thermo Fisher Unity Lab Services Sales Reps
Qualifications for order management specialist
- Must have strong interpersonal skills and an ability to work in a team environment
- This position will require individuals who possess very good organizational, planning, and coordination skills
- Individual needs to be stress resistant, flexible and able to deal with conflict situations
- Knowledge of Salesforce.com or other CRM modules is preferred
- Hands on” attitude is a must
- Working knowledge of Salesforce.com, Zuora, and Microsoft Office applications preferred