Order Management Job Description
Order management
provides contracts and pricing support within the SAP system, with specific emphasis on Contract Lifecycle Management (CLM) and price uploader.
Order Management Duties & Responsibilities
To write an effective order management job description, begin by listing detailed duties, responsibilities and expectations. We have included order management job description templates that you can modify and use.
Sample responsibilities for this position include:
Acknowledge sales orders and enter into SAP, according to priority schedule planned and established by guidelines
Responsible for ensuring Maintenance of Field Contracts in SAP, sample orders for sales and accounts needs and return processing for Retailers
Order placements
Customers’ complaints handling
Audit the digital catalogs to ensure all data is accurate and currently maintained – building processes to proactively identify issues and efficiently resolve
Team lead in the digital launch process to obtain intimate knowledge of the launch items and release schedule
Support various internal teams regarding the products available in the appropriate channel catalogs
Integrate new digital channels into existing catalog management processes and solutions
Establish and monitor operational metrics and goals associated to the digital catalog performance – publishing to customers and stakeholders
Evaluate opportunities and provide business requirements for system updates, new tools and automation that improves ingestion, maintenance and publishing of digital catalogs
Order Management Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Order Management
List any licenses or certifications required by the position: APICS, PMP, ITIL, APS, RFP, CPIM, ITTIL, PM, BPI, NAFTA
Education for Order Management
Typically a job would require a certain level of education.
Employers hiring for the order management job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Associates, Finance, Management, Business/Administration, Accounting, Technical, Engineering, Marketing
Skills for Order Management
Desired skills for order management include:
SAP
Excel
Min
Basic mathematical computations
Cable billing system
English
Commercial products and services
Own discipline and broadens capabilities
MS Office
Business developed through education
Desired experience for order management includes:
Bachelor’s degree in Business, Accounting, Finance or equivalent experience preferred
5+ years in a leadership/supervisory position within Order Management or Finance
Highly organized, ability to work effectively and independently in a fast paced environment and able to adapt quickly to changes in policy and procedure as the business evolves
Enjoys inspiring a team with clarity and purpose to achieve desired results
Effective communication skills at all levels, organizational focus with the ability to represent the team and collaborate with both customers and internal stakeholders
Committed to creative problem solving while leveraging cross organizational resources with a focus on coordination and collaboration
Order Management Examples
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Order Management Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of order management. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for order management
- Complete outbound calls to established customers in order to resolve open queries
- Products- All aspects from launch to shipping
- Reworks- Managing local resources to ensure on time delivery
- Supervision/management -Day to day management and support of team members
- Various- Handling carriers' local needs inc reporting
- Sales Order Administration - Overseeing and supporting Sales Administration
- Utilizing consulting skills, business knowledge, order management and fulfillment solution expertise to effectively integrate order management applications into the client's business environment in order to achieve client expected business results
- Monitors employee performance, reviews and coaches to ensure accuracy
- Assist with coordination of product information between business units, distributors, end users
- Checks and reviews all reports of members in order to determine its accuracy, completeness and the need for revision
Qualifications for order management
- Available for travel ( <10% of total time)
- Experience in the software industry is preferred
- Mandatory extended hours will be required at times of high volume including but not limited to the weeks preceding each quarter end
- University degree in accounting/business or equivalent is essential
- Minimum of 5 years' experience in Order Management or Operations Management role, preferably in a multinational SSC
- Must have 2 years minimum experience in direct management and leadership role
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Order Management Job Description
Job Description Example
Our company is growing rapidly and is hiring for an order management. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for order management
- Process invoices timely while understanding affects on cash receipts
- Tracking of down payment invoices
- Dispute processor for invoices identified as “disputed” by customer
- Investigate and resolve all non-compliance fines in a timely manner while ensuring only valid non-compliance fines are being accepted
- Conduct root cause analysis to drive EFO (Error Free Order) for assigned customer portfolio
- Legal, and other internal resources as appropriate
- Monitor and perform all Order Management (OM) processes (contract set up & administration, data collection & processing for billing, sales order processing, reporting)
- Manage relationships effectively, including working closely with customers and colleagues to gain a complete understanding of the business requirements, Service Level Agreements (SLAs), proposals and other contracts/agreements
- Maintain complete and accurate documentation regarding all OM processes including Standard Operating Procedures, documentation, process documentation, flows, internal and external feeds, etc
- Produce, validate and post OM reports
Qualifications for order management
- Must be performance driven
- Second Fluent European Language an advantage
- 1 year of experience in a call center or other customer service environment
- Responds to and anticipates customer needs
- Working knowledge of communication products for business customers
- Doesn’t have direct reports but is responsible for the timely completion of work done by individuals reporting to other functional units
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Order Management Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of order management. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for order management
- Lead and/or participate on system integration project teams
- Continually embrace and enhance a control environment with an awareness of revenue recognition regulations, quoting strategy, legal documents, and management efforts to ensure timeliness and accuracy of all revenue
- Inventory Knowledge
- Able to understand inventory levels and part numbers
- Reporting Knowledge
- Able to conduct research and provide data for reporting purposes
- Coordinate process and follow up the demand orders from the PMI markets and third party customers
- Ensure timely shipments in coordination with planning team and manufacturing centers
- Monitor Loading Schedule and shipment plans update
- Follow-up on urgent shipments and ad-hoc requests from the markets
Qualifications for order management
- High school diploma, Bachelor in Economics would be a plus
- Flexibility, adaptability, proactivity, self-confidence, fast learning and high self-control
- Quick, independent learner able to grasp a variety of technical and industry-specific concepts, including understanding the principles of functioning of diverse hardware platforms, data and system interdependencies, any related policies and guidelines
- Previous experience of using Customer Relationship Management systems, Siebel or Sales Force
- Experience in ensuring receipt confirmation on all hardware, software and service orders
- Knowledge in ensuring cost quotes are provided, when required
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Order Management Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of order management. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for order management
- Full accountability for the efficient execution of the transactional processes for the EPNA Crouse-Hinds business
- Manage/implement Customer Service technology systems – CRM, EDI, VMI, Order Center
- Meet with decision makers, systems owners, and end users to define, document, and communicate business, financial, and operational requirements
- Collaborate across the organization to drive seamless system improvements
- Develop measures of performance for team members and ensure these are consistently monitored
- Enforces company policies and ensures that order and return transactions are in compliance with current Terms and Conditions and GTM requirements
- Identify process improvement and serve as project leader on the deployment of global standardization initiatives
- Keep current on all technical advances in business including computing, e-commerce and database management
- Work autonomously to identify and act upon opportunities for orders and specifications and communicate information internally to help maximize orders
- Drive the sharing of best practices across the team
Qualifications for order management
- Bachelor’s degree is required, whether in Arts or Sciences
- Customer service / Order Administration experience preferred
- Experience using proven problem solving methodology (Six Sigma experience a plus)
- Strong working knowledge in build/deployments and integration of Sterling OMS with enterprise applications is preferred
- Strong knowledge of relational databases (Oracle in particular) is preferred
- Strong knowledge of memory management and performance tuning related to Sterling OMS is preferred
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Order Management Job Description
Job Description Example
Our company is searching for experienced candidates for the position of order management. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for order management
- Monitor and assist colleagues’ with their production levels
- Monitor and evaluate system performance
- Reconcile work in progress and completed against estimated timeframes to develop necessary action plans for instances outside Service Level Objective (SLO)
- Prepare performance metrics (weekly, monthly, quarterly, and yearly) to allow for comparison to predetermined goals and objectives
- Communicates requirements for make-to-stock products to established stocking levels
- Coordinates finished goods shipments from production site to divisional customers
- Adheres and enforces order fulfillment strategy as directed by region
- Provides effective leadership in recognizing, rewarding and motivating staff that leads to high-performance
- Develops and maintains staff schedules to ensure adequate coverage while staying within organizational expenses
- Shell creation and contracts are entered using the various systems including ADMIN and Informix
Qualifications for order management
- Ensure the timely and accurate review of all customer purchase orders, while working with the operations and product management group on ways to reduce the overall supply chain lead time to customers
- Drive operational excellence in order validation, including such aspects as process flow, data integrity, information alignment, and continual improvements
- Complete capacity planning for future growth of business to anticipate cyclical changes in customer ordering patterns and its impact on order validation
- Student must be pursuing a Bachelor’s or Master’s degree program in Management Information Systems (MIS), Business Administration, or a related field
- Junior/senior undergraduate students and graduate students preferred
- Microsoft Office experience preferred (Word, Excel)