Order Management Representative Job Description
Order Management Representative Duties & Responsibilities
To write an effective order management representative job description, begin by listing detailed duties, responsibilities and expectations. We have included order management representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Order Management Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Order Management Representative
Typically a job would require a certain level of education.
Employers hiring for the order management representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Education, Medical, Nursing, Health Care, Associates, Communication, Business/Administration, Service Leadership, Management
Skills for Order Management Representative
Desired skills for order management representative include:
Desired experience for order management representative includes:
Order Management Representative Examples
Order Management Representative Job Description
- Perform general office administrative duties, obtaining PODs
- May also perform other reasonably
- Verify pricing and discounting conditions of sales, customer's identity and location, shipping instructions, to ensure data accuracy
- Gather information for measurement, analysis and reporting of daily activities for building business intelligence to improve processes for our channel partners
- Assists in facilitating resolution of inquires and customer concerns related to the order and delivery process
- Demonstrates the ability to represent the OEM Customer Scheduling department externally to both Eaton representatives and external customers
- Routinely monitors Eaton Order and Release Status Reports for each assigned customer location, rectifying customer demand, in-transit shipments, and open orders
- Processes urgent or special case orders as needed in coordination with customer contacts, Eaton Logistics Center, manufacturing plants, and Eaton Quality representatives
- Resolves past due demand issues in coordination with customer contacts, Eaton Logistics Center, manufacturing plants, and appropriate Supply Chain personnel
- Process mail, fax, e-mail orders and hard copy quotes
- Fluency in French plus fluent English
- Native level Spanish and Portuguese is a must, both conversational and written
- Minimum of 1 years of telephone and customer service experience is required
- Minimum two years customer service or material planning experience
- Must be able to legally authorized to work in the US without company sponsorship
- Fluency in German both conversational and written plus fluent English
Order Management Representative Job Description
- Generate reports (open order reports, late delivery analysis, metrics )
- Comply with H&S QA strategy
- Coordinating tasks
- Manage orders to completion and follow up with various departments
- Build/maintain active relationships with internal departments such as
- Work effectively with teams within our department and with other departments including Sales, IT, Service, toward the corporate goal of customer satisfaction
- Processing of all Direct and VAR Sales orders & Credit notes
- Issuing license keys for both internal software and Third party products
- Pre-registering and registering all new and existing customer information into our CRM database
- Working with finance to ensure Credit limits are allocated to new accounts
- Prior experience with customer face-to-face interaction either via consultant, sales, preferred
- Ability to balance multiple priorities and multiple client orders
- Customer Service oriented – outstanding communication and people skills
- Team oriented – actively promote a cooperative/positive team spirit and respect the diverse contributions of teams, partners and networks
- Must have knowledge of AES Filings and EAR Regulations
- Place UPS, SurePost, and USPS tracers if customer does not receive package timely
Order Management Representative Job Description
- Updates maintenance contracts in SAP with supervision from a Senior Order Management team member
- Investigate and solve customer licensing/shipping/invoicing queries
- Verifying and processing of all Purchases Orders received
- Creating standard Legal contract documentation for direct Sales team / Work with Legal department on any changes to be made
- Providing information to Auditors on a regular basis (ensuring SOX compliant)
- Running daily reports and taking ownership of your own orders to ensure that the orders are delivered on time and in full
- Managing incoming internal and external Customer phone calls and communications exercising judgement within specifications of standard practices
- Managing and placing Customer orders via Calls, Emailed, Fax and online
- Stock Issues – Liaising with Depots, Asset Management Team regarding stock issues and amending stock levels
- Liaising closely with the logistical Teams including, Scheduling, Sales Centres and Agents
- Working knowledge of customer service techniques in an industrial setting
- Fluency in French both conversational and written plus fluent English
- Diploma, national vocational qualification, or equivalent qualification
- Fluent local language in speech and writing and good listening skills
- Good English written and spoken skills
- Good Danish written and spoken skills
Order Management Representative Job Description
- Act as liaison between the customer and the MDC and RDCs for quality issues, submit Material Non-Conformance or Process Non-Conformance claims as needed via CQMS
- Managing order backlog by itemizing specific order issues to keep internal customers informed of delays
- Act as a point of contact and respond to internal customer’s inquiries via phone and email regarding quotations, terms, deliveries, product details and availability
- Collaborate with and gather information from other departments including sales, finance, engineering, and manufacturing to obtain accurate information regarding product availability, open order status, freight pricing, shipment dates and expected date of delivery
- Accurately and completely process orders from customers, sales representatives or dealers for both finished goods and parts
- Process credit card orders and rebates
- Review and book orders from partners and direct customers
- Participate in regular calls with partners
- Train partners on company requirements related to the submission of orders
- Review partner performance against established metrics
- Requires more than 4 years’ work experience in a similar customer-facing environment
- Demonstrated ability to deal with customers
- Excellent written and verbal communication, and proficient in preferred language
- Affinity for working with numbers and systems
- Professional telephone manner with good listening skills
- Work accurately under pressure with attention to detail
Order Management Representative Job Description
- Sales Order Maker (SOM) upload and/or manual entry of actual order
- Under direction, manage orders to completion and follow up with various departments
- Limit correction to orders that are Order Management errors
- Verifying and processing of all Purchases Orders receive
- Creating standard Legal contract documentation for direct Sales team / Work with Legal dept
- Interacts directly with a wide range of company departments to handle a variety of post-sale support functions
- Supports the effort to resolve billing inquiries
- Supports the communication to fulfillment teams regarding software license sales
- Responds to client contacts via email, phone, and website inquiries with support from a Senior Order Management team member
- Ensure and validate that customer’s license requirements are within the expected compliance requirements
- Motivated and flexible
- Strong performer in all standard tasks and competencies
- Considered an expert in several functions or specialist topics Compliance
- Native Swedish, other Nordic language a plus
- Native Norwegian, other Nordic language a plus
- Native Finnish, other Nordic language a plus