Order Administrator Job Description
Order administrator
provides enterprise-class database services and operations support, with expert-level knowledge of enterprise database platforms including Oracle and Microsoft SQL.
Order Administrator Duties & Responsibilities
To write an effective order administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included order administrator job description templates that you can modify and use.
Sample responsibilities for this position include:
Request (or Enter) all necessary changes to the information in SAP as delegated/authorized
Batch orders according to the specifications of the customer
Responsible for submitting requests for routing within the customer’s guidelines and obtaining accurate carton count and shipment weight to be used in routing
Assist order control administrator with workflow control for picking floor
Serve as the back-up to the Shipping Supervisor and Order Control Administrator when they are out of the office
Installing/configuring Sterling Servers
Administering Sterling Server environments
Constructing/deploying Sterling Server application builds
Troubleshooting issues in Sterling environments
Handle all order entry activities for global operations
Order Administrator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Order Administrator
List any licenses or certifications required by the position: RFP, CPQ, 9001, ISO, CIP, APICS, SQL
Education for Order Administrator
Typically a job would require a certain level of education.
Employers hiring for the order administrator job most commonly would prefer for their future employee to have a relevant degree such as University and Associate Degree in Business, Associates, Business/Administration, Finance, Education, Accounting, Administration, Technical, Management, Communication
Skills for Order Administrator
Desired skills for order administrator include:
Microsoft Office tools
English
SAP
Enterprise Resource System
Excel
English and German
Enterprise procurement systems are an asset
French
Microsoft Office Suite
Oracle
Desired experience for order administrator includes:
A good understanding of CRM and ERP systems
Drive process enhancements by working with business systems team and Order Fulfillment to build out for scale
Manage the process documents for submitting different types of orders
Managing shipping requests with the field and the fulfillment team
Collaborate with sales representatives, supply chain and other departments regarding order backlog issues, including but not limited to order hold releases, product configuration issues, item number discrepancies and missing valid purchase order requirements
Develop and maintain Weekly/Monthly performance reports/metrics around order volume
Order Administrator Examples
1
Order Administrator Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of order administrator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for order administrator
- Receiving”” materials, in SAP and invoicing the customer, based on contractual Incoterms or milestones achieved
- Develop/Implement repeatable processes for additional Order Administrators as the business grows
- Support with EOQ and EOM order admin responsibilities
- Support reconciliation of Salesforce.com bookings with Netsuite bookings
- Work directly with procurement and operational teams as distribution to develop order processes and efficiencies
- All order related activities, order entry, expediting to ensure OTD, order updates, invoicing
- Keep all business systems up to date with relevant and required information, CRM, Informer
- Field Sales and Service Engineers regarding commercial/technical customer support, visits
- Receive orders through Order Queues, fax or email
- Maintain quote/order Pending Processing files/reports and ensure timely processing by following up with field contacts on questions and actions to enable processing
Qualifications for order administrator
- Good understanding of an Orders process flow from creation to delivery
- Receive and process order acknowledgements
- Run acknowledgement exception reports and manage and administrate the resolution of order discrepancies including pricing, ship dates, and quantities
- Maintain order files
- Assist AP with resolution of any vendor invoice discrepancies
- Research and resolve customer order issues
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Order Administrator Job Description
Job Description Example
Our company is searching for experienced candidates for the position of order administrator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for order administrator
- Set up and maintain customer and supplier accounts in Sage
- Sales and Purchase Order Processing – input sales and/or purchase orders to Sage
- To perform cross checking of order acknowledgement accuracy against purchase orders placed
- Completes workload on time
- Administer all aspects of maintenance contracts – both automatic renewals contracted renewals negotiated and submitted by CA’s maintenance sales team
- Maintain written procedures and process
- Coordinate with all internal groups to assure adequate communication and achieve high service levels
- Keep a close contact with customers and inform of any delays and problems
- Review order book for orders in problem status daily and take corrective action as appropriate
- Performs data validation to achieve data consistency for Sales Backlog and/or Booking reports
Qualifications for order administrator
- Bachelor’s Degree in Business Administration or any related field
- You will be goal focused and results driven able to exceed agreed deadlines
- 1+ year experience in customer interactions will be a plus
- Strong sense of urgency and willingness to take ownership
- Ability to Multi-Task while adhering to various departmental deadlines
- Affinity to learn how to use new IT systems
3
Order Administrator Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of order administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for order administrator
- Updates weekly and monthly reports for Booking and Backlog monitoring
- Enter and Update MRO (Standard) order/data/status in Business System
- Analyses, qualifies, and completes Change Order Requests for Commercial information
- Updates order date/status in Business System
- Coordinates with Factory personnel/reps, Inside Sales and Customer Support Teams to monitor the status of orders, Booking and Shipment Holds
- Submits Request for System set-up
- Escalates Expedite Order Requests
- Generates and sends Order Acknowledgement to customer
- Notifies Customer of Promise Delivery Dates
- Provides Booking and Shipment Confirmation to Customers
Qualifications for order administrator
- Minimum 1 year relevant experience in customer service/service and/or order administration, customer facing (internal or external) IT or sales environment including close liaison with account managers and partners in a channel go to market model
- Detailed understanding of the functionality and operation of WMS and WCS, preferable but not essential
- Familiarity with any CRM (Customer Relationship Management) application
- Ability to escalate issues to higher management
- Self-Starter who can follow process guidelines
- Effective as an individual contributor Team Player
4
Order Administrator Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of order administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for order administrator
- Escalates order management issues
- Generates Order/Backlog/Dashboard Reports
- Gathers, collects, organizes and sends electronic copies of documentations to customer
- Extracts Documents from Customer Website/Business Tools
- Escalate Documentation Issues to appropriate individuals
- Checks Invoice/Delivery Note from Supplier
- Initiates Shipment process in Business Systems
- Generates Invoice
- Sends Invoice to Customer
- Coordinates with the Order Reviewers/Sales/Supplier/Factory/Other support group to obtain product and service pricing
Qualifications for order administrator
- Ability to work efficiently as part of a dynamic group, independently
- Flexible, adaptable, eager to learn
- Collection of information
- Tracks and log orders received according the required customer order information
- Good knowledge in shipping terms and process
- Prior experience of a CRM system Salesforce.com would be advantageous
5
Order Administrator Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of order administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for order administrator
- Make sure the orders received comply with company procedures related to International Trade Compliance, legal, financial, quality, ethics
- Monitor activities, provide support, and, as authorized, approve changes in specification priorities and schedules
- Maintain communications among managers and other staff, and provide information regarding such matters as internal operating policies, regulations, business developments, and focus and objectives of the organization
- Conduct special studies and investigations and prepare related reports
- Maintain cognizance of new developments in the field, develop cost/benefits analyses, and make associated recommendations in order to achieve cost savings, increase business opportunities and improve customer satisfaction
- Initiate price change requests, apply mark-ups, prepare quotations and implement changes, as appropriate
- Review and coordinate flow of information among various groups and customers, and implement measures to resolve problems, ensure meeting schedule commitments and achieve customer satisfaction
- Achieving target Customer Satisfaction scores
- Achieving target Customer Responsiveness scores - Responding to customer and supplier inquiries in a timely fashion throughout the process, to obtain and provide information regarding order status, technical issues and any other inquiry
- Booking and managing Purchase Orders, negotiating and communicating regularly with the supplying plants, to achieve 100% supplier OTD
Qualifications for order administrator
- High School diploma or the equivalent in experience and evidence of exceptional ability
- Ability to convey information to others effectively and efficiently
- Ability to use computers and technology efficiently
- Effective time management and ability to prioritize
- Basic electrical knowledge or background in the electrical industry (eg sales desk or Admin of electrical wholesaler / distributor etc)
- Able to work towards tight deadlines