Order Processor Job Description
Order processor
provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications.
Order Processor Duties & Responsibilities
To write an effective order processor job description, begin by listing detailed duties, responsibilities and expectations. We have included order processor job description templates that you can modify and use.
Sample responsibilities for this position include:
Process orders according to department guidelines and policies
Provide direct support, normally by telephone and email, to users of ALEKS, including instructors, teachers, administrators, students, Sales and Marketing staff
Track and report on order status and service levels
Maintain customer purchase order records
Effectively engage with inter-company departments
Meet quality, productivity, turnaround time, and other expectations
Contribute to growing department's capabilities, which may include assisting to build more scalable processes, supporting documentation and or metrics needs, improving quality
Identifying back order/ out of stock items, must have attention to detail to ensure accuracy of each order pulled
Keep track of construction schedules through verbal/electronic communication with the superintendent, electronic scheduling tools provided by builder, or receipt of hard copy documentation
Review all selections and options and ensure PO is accurate
Order Processor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Order Processor
List any licenses or certifications required by the position: WSET
Education for Order Processor
Typically a job would require a certain level of education.
Employers hiring for the order processor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Business, Computer, Associates, Communication, Technical, Accounting, Finance, Management, Business/Administration
Skills for Order Processor
Desired skills for order processor include:
Maestro
Order Billing System and other AWC proprietary systems
Computers
Windows based programs and Microsoft office applications
Windows based applications
Ability to operate automated
Computerized warehouse management operating systems
Spreadsheets
Windows based applications and Microsoft Office applications
Databases
Desired experience for order processor includes:
Previous experience as an Administrative and/or Executive Assistant
Has recognized technical skill in the range of products supported within relevant product lines
Prepare countertop orders and send to countertop supplier
Maintains relationships and favorable contacts with assigned accounts, sets up new account information and resolves customer issues/problems, and owns problem/requests to fruition/conclusion
Acts as initial point of contact for sales orders
Is proficient in Baan in all areas such as order entry, customer service, RMA, and can fill in for each position when customer demands increase
Order Processor Examples
1
Order Processor Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of order processor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for order processor
- Verifies pricing is correct and invoicing is done daily
- Compiles pertinent information for and generating accurate configurations and customer/end user profiles in ERP system, recommends changes
- Responsible to maintain a high level of product and program knowledge by reviewing and understanding written materials and utilization of Baan and partner/customer tools
- Provides information to on all significant sales opportunities
- Responsible for collecting and providing all required information for accurate order processing and will reject or approve order for entry into system and communicates to customer
- Responsible to maintain an industry leading customer satisfaction rating by providing timely, professional and accurate responses to customer/partner/end user inquiries and requests
- Escalates customer satisfaction issues to Customer Care Center Management and Operations Organization
- Accountable for order and sales KPI's per month
- Gather a reasonable amount of units to carry from source case to destination cartons
- Pick, pack and process multiple orders at the same time
Qualifications for order processor
- Must possess communication skills that allow interaction with upper level management other levels with external and internal customers
- Experiece with NetSuite and Order processing
- Proactively manage allocation exceptions for all product lines liaising between customer service and planning groups
- Work with various planning groups to optimize inventory during shortages including tracking materials from suppliers to distribution centers
- Provide direction to customer service groups for order changes, coordinate drop shipments, product substitutions
- Coordinate rollouts for retail customers with sales, customer service, planning and DC operations
2
Order Processor Job Description
Job Description Example
Our growing company is looking to fill the role of order processor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for order processor
- Load and unload trailers and containers
- Sort and place stock in racks or other designated areas
- Move materials within the warehouse and weigh products for shipment
- Package finished products for shipping (shrink wrapping, boxing, labeling)
- Electronically scan products using a BAAN system
- Assemble customer orders from stock and place orders on pallets for shipping
- Communicate merchandise needs effectively to manager and other areas of organization as needed
- Submit prior authorization for purchase orders and all follow up pertaining to the approval until an outcome is determined, including entering sales orders and communicating ship dates
- Communicate back to the customer the expected ship date of their order
- May be required to explain Continuous Glucose Monitoring to patients, discuss how it works, and describe the functions and supplies that go with CGMS
Qualifications for order processor
- Work with multiple product lines, sales channels, internal/external customers
- Ability to manage product shortages among various customers, sales channels, and product lines
- Ability to communicate with customer service, planning, operations, and sales management
- Ensures all customer orders are allocated for timely release based on product availability
- Ability to communicate shortage information and coach customer service groups on systems
- An Associates degree is required but a Bachelor’s degree is preferred
3
Order Processor Job Description
Job Description Example
Our growing company is looking for an order processor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for order processor
- Process US Distributor orders as needed
- Troubleshoots and seeks solutions to problems related to questions and concerns over orders and sales efforts
- Performs administrative functions such as answering incoming calls and placing calls
- Coordination and logistical support for product delivery ensuring Compliance with country rules and customer regulations incl
- Time sheet & expense tracking, track and monitor project costs and segregate between costs and billable expenses
- Preparing documents, such as work orders, bills of lading, and shipping orders to route and manage orders/materials
- Recording shipment data, such as weight, charges, space availability, timing of orders, and damages and discrepancies for reporting, accounting, and recordkeeping purposes in SAP
- Preparing special shipping containers, cases or packing materials
- Preparing reports and noting any shortages or damages for accounting, reimbursement and record keeping purposes
- Managing the inter-departmental transport of materials within the warehouse facility
Qualifications for order processor
- Create and modify Crystal reports as needed
- Can work under minimal supervision and needs to be self-directed
- 3-5 yrs of experience in supply chain planning
- Poses good time management skills and the ability to work independently team environment
- Must be able to work all scheduled shift hours to include, but not limited to, weekends, holidays, and extended shifts
- Minimum 0-3 years of industry related experience and/or warehouse abilities
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Order Processor Job Description
Job Description Example
Our innovative and growing company is hiring for an order processor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for order processor
- Physically fulfilling orders from start to finish
- Evaluating warehouse inventory levels and notifies purchasing agent when reorders are necessary
- Maintaining inventory records and prepares reports via various software throughout every shift
- Must have flexible availability to include some early and/or late shifts and weekends
- 16-$18 hourly wage with potential increase upon going permanent
- Provides timely and accurate order processing, aftermarket billing, and customer support for locally processed sales and service transactions
- Serves as the local administrative interface for centrally processed (Windsor) transactions
- Ensure sales and service transactions are processed within the parameters of company SOP’s
- Enters, track, and schedule delivery for all orders processed within the assigned Branches
- Reviews and pre-edits orders to be submitted to the National Account Customer Care Center
Qualifications for order processor
- One plus years of experience in customer service, preferably in a call center environment
- 8000+ alphanumeric keystrokes per hour with less than or equal to 0.5% average error rate
- Diploma in Engineering or equivalent experience eg
- Ability to actively participate as a team player
- Must be able to create Word documents, work in Excel, use templates, use the internet, Outlook and work in a company created database
- Must be pleasant and knowledgeable when speaking with customers
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Order Processor Job Description
Job Description Example
Our company is looking to fill the role of order processor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for order processor
- Setting up and maintaining contracts for assigned customers and executes all related billing functions, including specialized invoicing, backup meter collection, invoice corrections
- Reviews and monitor lease fundings and follow-up as needed to ensure KMBS is paid as quickly as possible
- Responsible to respond promptly to customer’s inquiries
- Assisting branch staff with various administrative duties
- Coordinate with customers, suppliers, and local operations management to route, pick-up, deliver and/or trace shipments as necessary
- Processing international shipments utilizing web based programs
- Daily Order to Cash transaction processing for all customer segments and all payment types
- Own and drive customer specific projects
- Assisting customers with order processing
- Dispatch drivers for deliveries and maintenance
Qualifications for order processor
- Basic knowledge of materials planning and experience with the Oracle E-Business Solutions ERP system a plus
- Review and validate sales order information from immixTechnology sales account managers
- Prepare sales orders using Great Plains Sales Order Processing Module
- Generate invoices to customers
- Send invoices to customers, including preparing online invoices for customers who require electronic invoicing
- Enter-match manufacturer invoices to purchase orders