Order Support Job Description
Order Support Duties & Responsibilities
To write an effective order support job description, begin by listing detailed duties, responsibilities and expectations. We have included order support job description templates that you can modify and use.
Sample responsibilities for this position include:
Order Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Order Support
List any licenses or certifications required by the position: ITSM, ITIL
Education for Order Support
Typically a job would require a certain level of education.
Employers hiring for the order support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Engineering, Education, Computer Science, Associates, Finance, Science, Business/Administration, Technical, Accounting
Skills for Order Support
Desired skills for order support include:
Desired experience for order support includes:
Order Support Examples
Order Support Job Description
- Continually maintain and expand personal understanding of order entry/inquiry/financial systems procedures and application
- Provide management with analysis of current applications and systems processes and performance
- Assist to oversee the delivery of special projects and small enhancements
- Evolve existing support tools to automate repeatable support processes, streamline operations, expand customer services and facilitate reporting of support metrics
- Design standard template or program to automate order inquiry and following
- Design program per customer request/system flow,to check data and order form automatically, and simplify the process workflow to improve order following efficiency
- Provide technical support for current flow, revised flow and new flow,to achieve maximum benefit
- Follow up projects and summarize the process and conduct relevant training for CS
- Responsible for the maintenance and development of existed programs, ensure all existed programs'accuracy and consistency
- Follow up the tasks assigned by immediate Supervisor
- Customer service knowledge is required and any promotional products merchandising or purchasing skills are considered a plus
- Good customer relation and communication skills including verbal and written such as e-mail and phone skills
- Apt organizational skills with capacity to manage multiple projects simultaneously
- General “strategic business sense” skills and math aptitude
- Must have previous experience with running a support organization for a medium to large size corporation with revenue demand near $1 billion
- Own overall domain (applications suite, systems environments, methods, processes, ) within area of responsibility including security, reliability, scalability and systems stability
Order Support Job Description
- Resolves order and holdings record problems, including set up of new order and holdings records
- Communicates appropriately, effectively and positively
- Working within the order execution team in a multicultural environment of order managers and planers
- Daily contact with the other execution departments other branches within the Service Center
- Help to manage the daily workout and give necessary support to keep the tact of the daily business in a clear and lean manner
- Analyze the SAP/PMx delivered orders in terms of costs, throughput time and scrap rate
- Capture and reporting of order issues and deviations
- Administratively supporting the Dealer Support Teams
- Collaborate with various support departments (with manager assistance) to implement customer expectations & requirements
- Providing 2nd Level Support for issues related to desktop builds, handheld and printer support
- Flexibility to work any shift within 7-day work week
- College degree or above, major in software engineering or computer science is preferable(Fresh granduates is accepted)
- Be good at English, both reading and written
- Have some basic programming skills,Be familar with VB/VB.NET/VBA/Vbs and so on
- Project following experience is preferable
- Good analytical ability & problem solving skill
Order Support Job Description
- Order and delivery process monitoring
- Determine and approval financial related issues
- Assist in OM program communication drafting, execution, and publishing
- Assist in meeting scheduling, facilitation, meeting minutes, and meeting follow ups for various meetings as needed
- Assist with process documentation (process maps, RACI's, guidelines, decision matrix)
- Assist with gathering and publishing various program metrics and dashboards
- Provide root cause analysis for definitive solution to prevent new stuck orders
- Support offshore team in their job of cleaning the stuck orders using the M&P documentation provided by the Application Experts
- Conduct technical review and screening of DP Flow orders
- Performs calculation, configuration and generation of order file to ensure that all process information is correct
- SEI and Charles River experience is a plus
- Applicant should have 1-2 years of related experience
- Motivated, team player and proactive character
- Willing to work among different team
- Preferable with SAP/PMx knowledge
- Good knowledge of Dutch and English, preferably also French
Order Support Job Description
- Provides recommendation from a vague customer application requirement
- Performs actual Flow Transmitter Test Calculations using operating values and record the data to ensure that configuration file meets the customer requirement
- Resolves manufacturing stoppages issued by production
- Ensure organization and accurate record keeping
- Effectively communicate and establish working relationships with various departments including Financial Service, Contract Administration and Operations, International Business Group, Credit and Collections all Sales Organizations
- Accuracy and clarity of notes provided
- Client process followed
- Demonstrable knowledge of impactful decision factors
- Best decision being made
- Will be responsible for providing general administrative support to product lines (email and phone follow up to customers)
- Customer-oriented and ability to work proactively and accurately
- Typically requires a minimum of 1 year of experience in a customer service environment, call center or banking and financial scene
- Creates employees assignments and schedules to ensure prompt response time for telephone calls, emails, and faxes that meets KPI’s
- Quality monitors calls and communications and coaches employees to achieve excellent service Communicates with Channel Development and Brand Teams to understand needs and across the TCS department to make certain that the team is meeting the requirements of the brand and the customers
- Must possess an Associate’s degree in a related field
- Work on OMS and RMSL Incidents, Defects, Problem Tickets and Change requests
Order Support Job Description
- Develop a working knowledge of the operations / procedures
- Work with the contracts department to ensure accurate compliance to terms
- File and data entry contract information and status into system
- Provide support to Sales and Service as it relates to orders
- Proactively and efficiently manage order backlog for assigned Key Markets
- Analyze system configurations, trigger changes and process upgrade orders working with international Key Markets on order related issues
- Support all team members to assure Factory Order Management Team is successful
- Coordinate with Master Scheduling to meet or exceed customer requirements
- Work closely with Marketing, Config Management, Service Engineering and Order Managers to implement configuration changes with key market order teams, as needed
- Effectively set priorities in order to meet commitments and established departmental goals
- Analyze the OMS and RMSL problem ticket and give optimum solution for the end users
- Work closely with the partners to set up the relationship on the 3PL side and working with partners to resolve any issues
- Ability to communicate complex problems and issues in a concise manner (oral/written) to many different audiences
- Associates degree in Business related field and/or equivalent
- Bachelor or Master level studies in a relevant field, ideally in International Business
- Good spoken and written English and Finnish language skills