Order Fulfillment Specialist Job Description
Order fulfillment specialist
provides administration of Sales Orders (SO), including administration of Oracle EBS (SO’s, invoicing, Job orders), management of customs and logistics support for customers.
Order Fulfillment Specialist Duties & Responsibilities
To write an effective order fulfillment specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included order fulfillment specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Accurate data entry into SAP system
Actively uses customer order databases (Oracle and Scopus) for data entry and processing of information used to track order information, the license generation system for generation of license keys, in addition to online export control checking for every order
The Project Administrator (PA) monitors the Oracle Task queue throughout the day for new project assignments, reviews information and releases projects to Project Managers for implementation
When projects are completed or equipment has been delivered, the PA ensures all appropriate lines/orders are closed in Oracle to ensure timely revenue recognition
Prepare drop report and maintain order book cleanse (dropped articles, overbought sales orders )
Provide oversight of key operational aspects within the Americas Parts Fulfillment team including quotations, order management, Return Material Authorizations (RMAs) / Non-conformance Reports (NCRs), sales reporting, part identification, contract management, and on-time delivery performance
Work closely with external customers to provide quoting and pricing needs, as required
Work closely with the identified key customer accounts
Expedite urgent customer (internal / external) part needs with cross functional team
Coordinate with the Fulfillment Expeditor, Global Planning and Sourcing teams to ensure that the central warehouse carries the proper level of inventory to fulfill customer part needs
Order Fulfillment Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Order Fulfillment Specialist
List any licenses or certifications required by the position: CIP, CPIM, DOT, CFR, APICS
Education for Order Fulfillment Specialist
Typically a job would require a certain level of education.
Employers hiring for the order fulfillment specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Education, Management, Administration, Engineering, Technical, Supply Chain Management, Manufacturing, Marketing, Business/Administration
Skills for Order Fulfillment Specialist
Desired skills for order fulfillment specialist include:
SAP
Accounting principles
Oracle
Terms and processes
Company brands and products information to perform the essential functions of the job
Company’s functional structure to research and coordinate customer request
Processing straight-line directory and caption directory listings
Approved orders
Citrix and other support center tools
Commonly used concepts
Desired experience for order fulfillment specialist includes:
Participation in regular customer meetings
Manage exceptions such as seasonal orders/ VMI, Quotation/ Contract, STO
Perform order modification, order optimization for Customer
Close alignment with LOGOPS and 3PL on delivery schedules and quantities
Ability to sit at a desk, work on a computer keyboard, and use the telephone up to 3 hours at a time
2-3 years’ experience in order management field
Order Fulfillment Specialist Examples
1
Order Fulfillment Specialist Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of order fulfillment specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for order fulfillment specialist
- Team coordination of daily business
- Creation of customer orders in the ERP system
- Creation of documentation from order confirmation to delivery
- Controlling of internal sales conditions (pricing, discount, delivery conditions, license compatibility, payment also)
- Communication with sales and inside sales of our local entities
- Support contract & license management
- License issue handling
- Sales requests handling
- RMA handling
- Interface to manufacturing in terms of fulfilling the day to day business
Qualifications for order fulfillment specialist
- Demonstrated abilities in production planning, researching, responding to and resolving sales order, logistics, product allocation and shipping inquiries and other related issues utilizing Sales Order Management systems Communication skills to provide production schedules, to prepare and present plans and information to manufacturing, sales and order management personnel and to customers
- Documentation of processes and storage processes
- Commercial education and knowledge
- Ability to make decisions independently and rapidly to adapt to changing situations
- Exceptional attention to detail and accuracy with customer requirements
- Ability to work independently and perform well
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Order Fulfillment Specialist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of order fulfillment specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for order fulfillment specialist
- Process orders in SFDC and provision products credentials
- This is an exciting strategic position to be part of a diverse, multicultural team with constant challenges, opportunities to grow and expand responsibilities, capabilities to succeed
- The PA keeps all tasks current by updating status, reassigning tasks as needed and planning dates for future work
- The PA gathers and communicates tracking and delivery information to the Project Manager and assists with resolution on any project issues that arise which often includes communicating with many internal teams such as sales, engineering, AP
- The PA processes change orders and creates service purchase orders over the life of the project while keeping track of the project financials and ensuring accuracy of the final invoice
- Team work, attention to detail, and organization are required for this position
- Review all orders for inventory availability and delivery date requirements
- Review of orders to ensure that information is correct
- Become the main point of contact for the Sales team on plant specific questions
- Responsible for managing on-line store order generation and training, order entry, expediting, price confirmation, product information and general trouble shooting for customers and resellers
Qualifications for order fulfillment specialist
- Good English communication skills (minimum requirement FCE), additional languages of advantage
- Must have the ability to work independently and as part of a team, require sound judgment in resolving issues or making recommendations, and be proactive with a strong attention to detail
- Diploma/Degree in Business, Logistics or related discipline
- A team player with positive attitude and able to complete assignment or tasks on time
- Willing to work in Tuas Area
- Organize and execute outbound shipments to customers in a timely and safe manner
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Order Fulfillment Specialist Job Description
Job Description Example
Our company is looking for an order fulfillment specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for order fulfillment specialist
- Ensures all SAP orders are entered correctly and can be fulfilled to meet the customer expectations
- Customer Account Management, ensure inquiries and orders are processed to customers’ requirements and within company policies and guidelines
- Engage with assigned customers on all matters pertaining to their orders fulfillment, ensure proactive communications
- Discuss shipping logistics, invoice routing, payment arrangements and customers’ information requirements and provide necessary details to Traffic and Finance to facilitate
- Become a subject matter expert in support of license file information within the Distribution team for groups outside of Distribution Processing, including mentoring and guiding other members of Distribution
- ECom Customer Order/Refund performance
- Key contributor to Customer service contact ratio and satisfaction
- Key contributor to eCom NPS
- Support control of logistics overheads and align with Supply Chain
- Report and monitor return rates
Qualifications for order fulfillment specialist
- Minimum of 2-3 years experience in Customer Service, Order Management, Supply Chain or Logistics Industry
- Computer literacy on MS Word, Basic MS Excel, MS Access and MS PowerPoint
- Ability to multi-task and thrive in a fast paced, performance based environment
- College or University degree with 2-3 years of work experience
- Detail mind with thorough follow up and follow through
- Ability to compile clear reports
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Order Fulfillment Specialist Job Description
Job Description Example
Our growing company is looking to fill the role of order fulfillment specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for order fulfillment specialist
- Lead the customer dispute program to mitigate dollarized fines
- Build and sustain strong working relationships with customers
- Ensure appropriate documentation of customer profiles and maintain updates as needed
- Lead the successful execution of customer events/rollouts
- Ensure appropriate use and management of customer requirements through customer web-site ensuring orders and updates are completed timely
- Analyze customer trends, communicate to Demand and Service Management and work proactively and collaboratively to ensure planning and customer requirements are met
- Build and sustain strong business relationships with all Business Units and Supply Chain to ensure alignment of strategic business objectives foster an environment in which cross-functional teams are united and aligned in their commitment to overall service requirements
- Participate in testing business systems software upgrades and other systems testing
- May be responsible for managing up to two resources
- Responsible for timely and accurate order entry of $1 billion dollars of sales revenue/year ensuring understanding of service expectations to unique and varying customer requirements
Qualifications for order fulfillment specialist
- 2 – 5 years relevant experience in Order fulfillment
- Strictly follow compliance rules and handle customer data with absolute care
- Responsible for an assigned group of customers to ensure total customer satisfaction
- Attend to all customers’ enquiries and maintain a rapid communication feedback to customers
- Host customers' visits and co-ordinate/conduct performance review with Customers
- Lead and motivate Customer Service Rep to achieve efficient and quality output
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Order Fulfillment Specialist Job Description
Job Description Example
Our company is searching for experienced candidates for the position of order fulfillment specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for order fulfillment specialist
- Answer customer inquiries, proactively coordinate between customers, commercial team, planning team, finance team other functional departments
- The contractor position will support the Reverse Supply Chain operations for the HQ Returns and Investigation team
- The returns team is responsible for multiple operational solutions that require investigation and cross-functional partnership to prevent negative customer impact
- This role will be responsible for meeting daily service level commitments and driving the identification and resolution of operational improvements or systemic enhancements that will increase efficiency and create a Best In Class customer experience
- Candidate will be expected to establish reporting on production and service levels for all activities supported by the Returns and Investigation team
- Reporting will include production, service level, internal and external factors, downstream impacts, customer impacts, and many other metrics and key performance indicators
- Creating these reports will require working knowledge of the entire process flow from order creation and data flow through various internal and external applications and databases to the operational process of receipt and disposition of product through the reverse supply chain facilities
- This will require providing summary level reporting to supply chain leadership
- This role will be the point of contact for communication and documentation of HQ Returns and Investigation team processes and activities outside of the supply chain team
- Be responsible for all customer inter-face, detailed technical proposal preparation, development program management, product pricing, contract execution and overall production support as needs arise
Qualifications for order fulfillment specialist
- Conflict and problem solving
- MS Office (Excel, PPT) Proficiency, Access is a Plus
- ECom knowledge
- Advanced English and Spanish required (Portuguese a plus)
- University Degree in Engineering, Administration, IT/Systems or Industrial
- Experience in Operations/eCommerce for 2-3 years