Office Leader Job Description
Office Leader Duties & Responsibilities
To write an effective office leader job description, begin by listing detailed duties, responsibilities and expectations. We have included office leader job description templates that you can modify and use.
Sample responsibilities for this position include:
Office Leader Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Office Leader
List any licenses or certifications required by the position: PMP, CPA, FPC, CPP, SCRUM, MBA, ITIL, HAZWOPER, CECRL, B2
Education for Office Leader
Typically a job would require a certain level of education.
Employers hiring for the office leader job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Management, Hospitality, Tourism, Engineering, Business, Environmental Sciences, Education, Accounting, Technical, Finance
Skills for Office Leader
Desired skills for office leader include:
Desired experience for office leader includes:
Office Leader Examples
Office Leader Job Description
- Deputise for the Assistant General Manager or for the General Manager in their absence
- Have and maintain up-to-date knowledge of the pricing policy of the hotel
- Monitor all reservations in order to ensure that the daily availability is correct
- Prepare guests’ file when using the check-in procedure in the computer system
- Complete credit check on guests at check-in
- Inform guests of all the conditions related to their stay in the hotel
- Build professional relationship with guests to maximise repeat business
- Know and up-sell services offered by the hotel to guests during their stay
- Listen to the guest at all times
- Dispatch messages received to the guests’ room when required
- Previous experience in a Project Management Office (PMO) Experience with MS Project
- Minimum 2 years work experience as Team Leader – Front Office
- 1 year + Front End/Operations experience
- 6 mos retail experience
- Must hold current Full NZ Drivers Licence
- Exposure in a 4 or 5 star hotel environment preferred
Office Leader Job Description
- Take part in the technical training of new staff and trainees within the department
- Take part in departmental meetings, internal training sessions
- Any other duty reasonably connected with the position and business necessity
- To manage a team of Guest Service Officers
- To provide a seamless check in and check out process
- To provide training and development for new associates
- To handle guest complaints in a timely manner
- Communicate with Nuclear BU queries regarding lead-time, specials
- Will be responsible for meeting with Division Head and Director of Human Resources each month completing a monthly feedback report for the corporate office
- Other contracts include participating performing selected job functions in the Reservations Department, such as understanding various information tools, priorities, forecast information and the Select Guest program
- Minimum 2 years work experience in front office operations in a similar property
- Preferably a relevant degree in Business or Hospitality
- Relevant experience in the same or similar role within a 5 star hotel
- Highly motivated and solutions-oriented self-starter with adaptable teamwork style
- Ability to work well under pressure and able to deal with important guests movement
- Demonstrated experience in execution of owner-driven BIM guidelines, the creation and deployment of Project Execution Plans (PxP)
Office Leader Job Description
- Responsible for the hiring, supervision, development and evaluations of staff members, establishing and approving budgets for the group
- To provide training and development opportunities for new associates
- To manage the day to day transactional operation of the Staff Office (HR), planning, organising and delegating work to team members (that includes sickness absence, annual leave, performance management processes, recruitment and other HR duties), monitoring progress, intervening and escalating issues to the Senior HR Advisor as required
- Manage the performance, induction and development of the administrative members of the team
- Support and guide team members, in welfare issues, escalating as necessary to the Senior HR Advisor or specialist support areas
- Further develop the team’s service level agreements and deliver against these, adapting them according to changes in workload and customer requirements
- Demonstrate clear planning skills
- Ownership of the planning and forecasting function for complaints management and administrative functions
- Implements brand and Group projects
- To lead a team of Front Office Hosts
- Systems administration (web based systems) related to contract and/ or document management
- Systems administration (web based systems) related to vendor risk management
- Analytical ability with capability to gather relevant data from appropriate sources, identify issues, applying logical reasoning to determine relationships and develop results orientated conclusions and make recommendations
- Bring technical expertise for the most demanding projects and participate to the proposal review process to the quotation preparation and to project follow up
- Excellent verbal and written skills, ability to multitask
- Registered Professional in civil engineering (P.E
Office Leader Job Description
- Helps encourage customer loyalty by developing friendly and personal relationships
- Handles any guest feedback
- Helps bring the MGallery brand concepts to life
- Passes on information as necessary to other departments and to other members of the front desk team
- Provide daily direction and communication to the San Francisco Office Services team of four team members to ensure support services are executed in a timely, efficient and knowledgeable manner
- Maintain vendor relationships with courier services, janitorial services, plant maintenance, archiving, and shredding service providers
- Be responsible for PMO activities in a mature and organization-focused manner, providing a professional image
- Plan and ensure the successful management of designed business solutions utilizing the resources of the PMO Office, IT and assigned project teams
- Have expert experience in Project/Program Management tools and able to lead in the coaching and mentoring of team members to help them achieve individual expectations and deliverables
- Provide technical assistance in identifying, evaluating and developing methods and procedures that are efficient, effective and meet good business practice
- Have a thorough knowledge of the hotel PMS system, telephone systems, Vingcard key system, Guest ware, Micros and pagers
- Ability to successfully manage clients and projects in a collaborative fashion and interface with Brown and Caldwell’s local, regional, and national water and wastewater practitioners help mentor junior staff
- Researches applicable policies, consults with supervision if needed to evaluate situations, decides on correct responses and communicates answers to customers
- Registered Professional in civil engineering (P.E.Ohio), architecture or urban planning preferred or the ability to obtain an Ohio PE
- Professional registration in Kentucky, or the credentials to obtain registration in a timely manner is also required
- Able to perform a variety of clerical duties and do basic math
Office Leader Job Description
- Ensure project requirements are achieved in a timely fashion and within budget guidelines
- Assemble project documentation, identify needed resources, assign responsibilities and develop timeframes to facilitate successful completion of project activities and deliverables
- Determine project costs/ensures delivery on time and within budgetary guidelines
- Performs cost/benefit analysis of actions and initiatives
- Develop the PMO function to focus upon pro-active, value added project management services that deliver efficient and cost-effective project management support
- Ensure continued adoption of Project Management Framework/Governance including Quality Assurance process and procedures, Project Planning and Control mechanisms, Financial Management tolls and the Risk, Issue and Change Management
- To perform all Front Office Clerk duties in accordance with the Job Description
- To supervise and monitor the day to day activities of the reception desk
- To be responsible for the effective and efficient rostering of employees
- To allocate day to day work tasks to staff in order to reach department goals and objectives
- 6 months experience in sales environment
- Maintain office floor maps
- Place orders with multiple suppliers
- Ensures appropriate levels of office and kitchen supplies on a daily basis
- Provides reception coverage for breaks and as otherwise needed
- Lead Life Safety Team