Field Service Specialist Job Description
Field Service Specialist Duties & Responsibilities
To write an effective field service specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included field service specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Field Service Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Service Specialist
List any licenses or certifications required by the position: CCNA, CCNP, CISCO, IP, NICET, RWP, II, POS, H2S, LEVEL
Education for Field Service Specialist
Typically a job would require a certain level of education.
Employers hiring for the field service specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Engineering, Associates, Education, Electronics, Science, Military, General Education, Electrical Engineering, Computer Science
Skills for Field Service Specialist
Desired skills for field service specialist include:
Desired experience for field service specialist includes:
Field Service Specialist Examples
Field Service Specialist Job Description
- Provide field service support and expertise to AutoChem end-users on assigned equipment throughout the product’s lifecycle
- Maintain all assigned assets
- Control parts inventory and manage inventory, replenish spare parts kit as needed
- Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly expense reports and service reports, as required, accurately and in a timely manner
- Establish a communication schedule with Field Support Manager, to exchange information on daily and weekly activities
- Meet all assigned targets and goals set by Corporate, Regional and Area Managers
- Return defective material replaced during repair in a timely manner to designated depots
- Provide on site start up of Solutions products
- Provide standard and emergency service
- Seeking advice from sales, production, engineering on products and installation issues to include process, spare parts, fits and function
- Experience involving Nortel Business Communications Manager (BCM) series 50, 200 and 400 systems, Norstar CICS/MICS key systems, Nortel M1 PBX systems and applications, Mitel PBX systems and application
- Willingness and ability to travel and work offshore & at remote locations
- Capable of verifying and calibrating sensors possessing a working knowledge of sensor operations and correctors
- Knowledgeable of system architecture and operations applicable database items needed for basic maintenance and calibration
- Associate’s Degree in Electrical, Electronics, or BioMedical Engineering, or Computer Science from an accredited college or university (or equivalent knowledge) is required
- Minimum of 1 year as a Field Service Engineer, or equivalent experience is required
Field Service Specialist Job Description
- Perform equipment programming and commissioning
- This position will require traveling to Houston to meet with the OI team as required and our field locations for North American Operations
- Provides quality control for utility rebate/incentive programs including review of incentive paperwork checking for inconsistencies of data reported
- Evaluate and modify DCS and SMS systems related applications write detailed analysis reports
- Document non-conformances in the field via the Field Performance Reporting (FPR) system
- Attend and participate in Extended Factory Acceptance Testing (EFAT)
- Assess Field Engineers’ proficiencies and training requirements
- Evaluate and modify MD and CD loops write detailed analysis reports
- Optimize MD/CD controls using statistical techniques
- Record accurate and timely documentation of customer complaints and the action taken to resolve the concern
- Experience in field service and/or sales support is preferred
- Demonstrated decision making ability toward solving problems, while working under pressure and effectively communicate these solutions to coworkers and customers is essential
- General understanding of business policies and practices is necessary
- Must be a self-starter, and when trained, will require little supervision
- High degree of personal organization is essential
- Demonstrated ability to manage multiple requests for resources from both internal and external customers is desired
Field Service Specialist Job Description
- Receive, process and respond to concerns, inquiries, business calls and visitors regarding field service and equipment application
- Act as a liaison between sales, customer and internal production processes regarding order status, compliance, processing, changes, modifications and delivery of equipment and service
- Deliver exceptional customer service, expertise and support to internal and external customers
- Communicate, document and manage customer issues with the Sales, TAC, Product Management, Service and Quality departments as required on a routine basis
- Independently and as part of a team, manage hardware and software projects
- Prioritize, schedule, and track open service issues to resolution
- Report non-conformance issues for quality enhancements and technical bulletins
- Manage field inventory, using a variety of software tools
- Software and hardware literacy and proficiency of Windows-based and embedded operating systems
- Document and report scheduling, utilization, expense and escalation as required in a timely manner
- Solid working knowledge of electronics, personal computer hardware and software, and LAN (Novell & Microsoft) concepts is required
- Knowledge of clinical applications and competitive strategies through the use of in house literature, on the job training, marketing material, and sales brochures is essential
- Ability to travel by car/plane for long periods of time (including overnight travel) is essential
- Available for On-Call
- Majority of work is done in a hatchery where exposure to a potentially hazardous environment is possible
- Position can be located in Springdale or Siloam Springs, AR
Field Service Specialist Job Description
- Disassemble, visually inspect and disposition conventional wellhead and single or multi-cavity gate valves, chokes and other standard wellhead components
- Proactively control scheduling and territory assignments with effective expense management at / below budget
- Highly proficient with assigned AutoChem product lines, including but not limited to their Software, Hardware and Applications
- Demonstrates exemplary skills in customer relations and enhance customer satisfaction / perceptions by providing value added services
- Successful service agreement management
- Willingness to promote the product and service line
- Good general attitude towards job duties
- Willingness to work rigorous schedule in inclement weather and varying conditions
- Ability to drive long distances and follow rigorous safety and procedural guidelines from corporate and our customers
- Prepares and issues a detailed report identifying all work conducted and recording hours worked for all site work undertaken
- Marketing classes or background preferred
- Associate’s (AA) degree or equivalent from a two-year college or technical school along with five years related HVAC/R experience and/or training, or equivalent combination of education and experience
- Computer skills including word processing, spreadsheets, database, Internet software, E-mail, Windows 98, 2000, XP
- Certified in the use and handling of refrigerants
- Field Service Technician general assembly and service competencies
- Extensive travel in the US and International
Field Service Specialist Job Description
- Willingness to work rigorous schedule in inclement weather and varying condition, ability to drive long distances and follow rigorous safety and procedural guidelines from corporate and our customers
- Provide customer telephone and e-mail technical support
- Assist with onsite N-CommissioningTM
- Assist with onsite E-CommissioningTM
- Compile information for N-CommissioningTM and E-CommissioningTM reports
- Build relationships with internal Electronic and Solutions colleagues such as Technical Support, Returned Goods/warranty, Accounting, Customer Service, Production, to facilitate successful delivery of projects
- Build relationships with internal Retail Solutions colleagues such as Technical Support, Returned Goods/warranty, Accounting, Customer Service, Production, to facilitate successful delivery of projects
- Work rigorous schedule in inclement weather and varying condition
- Follow rigorous safety and procedural guidelines from corporate and our customers
- Maintain and build technical knowledge, product knowledge and QA methodology
- Two (2) years plus wellhead or related field experience
- Two (2) + years related oil/gas field work experience required
- Must have a strong mechanical & electrical aptitude
- Have ability to be a team leader & have a background in EMD locomotive repair
- Strong preference given to candidates with operational working experience with leading QSR, like McDonald’s, Yum
- Available for unsocial work hours due to On-Call work beyond 40-hour work week (week-nights/weekends/Holidays) to respond to customer emergency calls (via telephone and face-to-face)