Field Service Analyst Job Description
Field service analyst
provides field services to support the installation, start-up, maintenance and production operation of automation control systems, drive systems, manufacturing systems, industrial networks and the individual products that comprise these systems.
Field Service Analyst Duties & Responsibilities
To write an effective field service analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included field service analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide Help Desk support to customers via unit’s trouble ticket measures for onsite support
Provide multiple-system integration and interoperability support for C4ISR (Command, Control, Communications, Computers, Intelligence Surveillance, Reconnaissance) labs
Post updates on the status of systems in the field through the SEC FSD Global Support Center (GSC) portal
Provide onsite JADOCS support
Provides hardware and software repair, replacement, troubleshoot, installation and Over-the-Shoulder training support for the Warfighter Information Network-Tactical Increment 1 (WIN-T Inc 1)
Identifies, investigates, resolves, and closes problem tickets or duplicate tickets by conducting due diligence process with unresponsive customers to ensure closings and minimizes Open Tickets and Backlog
Acts as Project Manager for key team initiatives and key customer activities
Perform all tasks necessary to ensure the Government possesses an accurate status of fielded systems
Perform maintenance/mission operational checks (MOCs) to include a full network operations check on each platform after equipment has been installed and following completion of the Army Reset program
Inventory and perform a power on full system check of the system prior to the aircraft entering RESET and shall take all necessary corrective action to repair the system or order replacement components
Field Service Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Service Analyst
List any licenses or certifications required by the position: CE, II, IAT, DAMI, DOD
Education for Field Service Analyst
Typically a job would require a certain level of education.
Employers hiring for the field service analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Computer Science, Education, Performance, Leadership, Computer Engineering, Computing, Electrical Engineering, Telecommunications, Mathematics
Skills for Field Service Analyst
Desired skills for field service analyst include:
Oracle data base administration
DCGS-A setup and installation
JSTARS
MTI
C4I systems for interface control
Integration
Support
FMV and GEOINT functions and adminstration of systems
Performing analysis of systems’ operation
Configuring
Desired experience for field service analyst includes:
Document all MOCs in technician workbooks, currently maintained in MS Excel
Perform software, firmware and hardware installation or upgrades on the system
Develop daily, weekly and/or monthly Field Service performance reports, including factory technicians, independent service centers, and national/regional dealer network
Prepare performance forecasts for factory technician operation, analyzing the gap between goals/projections and results and initiate activities to meet the goals
Monitor performance by service channel and by product group, and propose/execute activities to manage performance efficiently
Conduct performance analysis and breakeven cost analysis for in-warranty, extended warranty, and out of warranty businesses, identifying areas of improvement and implementing key tasks in a timely manner
Field Service Analyst Examples
1
Field Service Analyst Job Description
Job Description Example
Our innovative and growing company is hiring for a field service analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field service analyst
- Proficient in installing, configuring, repairing, and troubleshooting networks, Windows Operating System, Microsoft Office, CPOF Repository, CPOF Data Bridge, and CPOF Mid Tier
- Required to install, configure, repair and trouble shoot, and must possess a working knowledge in installing, configuring, repairing, and troubleshooting, Enterprise Services including Microsoft SQL Server, Microsoft Exchange Server, Virtual Servers, Microsoft Windows Server, and SharePoint Server), IAW the TMC Battlefield Command and Control Servers (BCCS) documentation
- Provide administration of the servers at Division and Corps level and support to Brigade (BDE) and below level
- Provide technical support to internal and external users
- Provides adhoc support to tenant POR server administrators
- Support the capacity planning and allocation of field resources
- Install JADOCS software and configure system for operation
- Provide system administration
- Prepare and submit periodic reports, travel requests, trip reports, and After Action Reports as required
- Backup JADOCS data
Qualifications for field service analyst
- Possession of an INTERIM SECRET security clearance is required to begin employment
- Minimum of 3 years functional experience required
- Possession of a SECRET security clearance is required to begin employment
- Minimum of 3 years JADOCS functional experience required
- Minimum of 3 year functional experience required
- Candidate will be able to perform routine system maintenance/computer system administrative functions
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Field Service Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of field service analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field service analyst
- Knowledge of operating systems & database management systems is required
- Candidate will be able to perform analysis of system operations
- Candidate will have experience in fault detection, isolation, & correction of computer systems and individual peripheral devices
- Must be available for assignment to CONUS/OCONUS sites for extended terms
- Update IA required documentation to include
- DCGS-A Field Service Analyst will perform duties as a Field Service Analyst (FSA) for initializing, placing into operation, and troubleshooting the hardware and software interfaces of this system
- Maintain an advanced level of technical knowledge and skills required to execute all field service Technician tasks assigne
- Provide formal/ informal instruction and training on the Mission Command family of systems to include serving as a primary instructor training with a formal POI
- Provide formal/ informal instruction and training on the Tactical Internet family of systems to include serving as a primary instructor training with a formal POI
- Direct, relevant and recent experience with the Command Post of the Future, (CPOF), Tactical Mission Command (TMC) and Battle Command Server (BCS)
Qualifications for field service analyst
- Will perform analysis of system operations
- Other computer certifications A+, Network +, Server+, CCNA
- Ability to manage projects and meet tight deadlines
- Ability to communicate clearly and concisely – both in writing and verbally
- Ability to execute on technical requests
- 3+ years of experience designing, developing and testing SSRS reports
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Field Service Analyst Job Description
Job Description Example
Our company is growing rapidly and is hiring for a field service analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field service analyst
- Provide support with Field Professional license applications, renewals
- Direct, relevant and recent experience with the Joint Capabilities Release Logistics (JCR-LOG) family of systems
- Experience with planning and executing formal training to include setting up and tearing down of classroom equipment
- Troubleshoot both hardware and software applications
- Configure, repair, troubleshoot and possess a working knowledge of either Command Post of the Future (CPOF), SharePoint, Command Web or Common Tactical Viewer (CTV)
- Ensures full mission capability of the assigned Full Motion Video Capability deployed to customer site
- May be required to perform routing server management functions for servers located in the Management servers group of the Fixed Site Server Segment
- Ensure field operations is staffed appropriate to the weekly/monthly forecast while identifying opportunities to increase efficiencies and minimize SLA risks
- Perform analysis, synthesize findings, and execute on various optimization objectives
- Performing quantitative and qualitative analyses that lead to recommendations within Field Service
Qualifications for field service analyst
- 1+ years designing, developing and testing reports containing pivot-models, charts, drill-downs and other advanced visualization techniques using data visualization tools like Tableau, PowerBI
- Possession of a TOP SECRET security clearance is required to begin employment
- Minimum of 3 years DCGS-A Mobile functional experience required
- A+ and Apple Certification (ACSP) required, MCSE or ACTC equivalent is preferred
- Qualified resources should have A+ certification or equivalent skill set
- Provides software sustainment and system readiness reporting data to customers and program management
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Field Service Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking for a field service analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field service analyst
- Understand the full scope of the project and build a financial model that shows its applicable savings
- Presenting recommendations and strategies to multiple levels of the organization
- Onsite incident resolution
- PC Managed refresh
- Maintain and keep Servers in compliance to Defense Information System Agency (DISA) security standards• Provide system administration
- Conduct over-the-shoulder training• Develop JADOCS quick start guides and handbooks to assist in JADOCS-user operations
- Provide briefings and give demonstrations
- Develop JADOCS quick start guides and handbooks to assist in JADOCS-user operations
- Gather and clean data sets needed as sources of insight for business cases
- Build and syndicate project plans to design and implement solutions
Qualifications for field service analyst
- Must qualify for DOD 8570.1M IAT II with a current baseline certificate and computing environment certificate
- Security + certification IA Level II
- BA degree plus 3 years experience OR 9 years experience in lieu of Degree
- Strong experience with routing and switching
- Must be trained and familiar with DCGS-A Baseline v3.1.7.3 preferably v3.2.4
- Must be experienced in the formulation and execution of organizational training programs
5
Field Service Analyst Job Description
Job Description Example
Our company is growing rapidly and is hiring for a field service analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field service analyst
- Proficient in installing, configuring, repairing, and troubleshooting networks, Windows Operating System, Microsoft Office, Battle Command Common Services (BCCS) Server Stacks, CPOF Repository, CPOF Data Bridge, and CPOF Mid Tier
- Build business cases for CAPEX and OPEX investment
- Manage cross-functional projects through informal power and influence techniques
- Implement and/or track implementation of project plans, conducting follow-on analysis and revising as necessary
- Conduct analysis of data sets to identify major drivers of costs or inefficiencies
- Use a combination of first-principles problem solving, expert interviews, and independent research to develop solutions addressing the largest strategic and operational opportunities
- Create relevant communication mechanisms (e.g., PowerPoint presentations, excel models, templates) needed to drive organizational understanding, decisions, and action for strategic projects
- Design and publish dashboards and reports to guide leadership in making important business decisions
- Work with and mentor associates to maximize team potential
- Man a 24/7 help desk
Qualifications for field service analyst
- Must have an active Top Secret\SCI security clearance
- Must have knowledge of, and is capable of using, operating systems and database management systems
- Experience with other DCGS-A Family of Systems such as TGS, OGS, IPC-1, IPC-2, GWS, CHARCS, Prophet Control
- Manage scanning schedules and POAM updates for systems
- Research IA regulatory compliance requirements and tools for IA requirements
- Bachelor's degree or Associates degree in Computer Science preferred