Field Service Manager Job Description
Field Service Manager Duties & Responsibilities
To write an effective field service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included field service manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Field Service Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Service Manager
List any licenses or certifications required by the position: FSE, MCP, LEAN, MCSA, MCSE, ITIL, PMI, ISO, CIEH, II
Education for Field Service Manager
Typically a job would require a certain level of education.
Employers hiring for the field service manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Technical, Engineering, Management, Business, Electronics, Science, Associates, Communications, Business/Administration
Skills for Field Service Manager
Desired skills for field service manager include:
Desired experience for field service manager includes:
Field Service Manager Examples
Field Service Manager Job Description
- Provide leadership for our SPM field managers
- Directly interacts with Client’s corporate staff in effort to maintain assignment
- Supervise the activities of office personnel and monitor the performance of the Administrative Staff, maintenance staff and contracted services staff
- Monitor and evaluate the response, activities and corrective action taken by the staff on all Work Orders, Purchase orders, take corrective action as needed
- Establish, prepare, review and monitor budgets
- Prepare payroll and related overtime worked
- Life Safety/EAP/LL#5
- Standpipe and Sprinkler Certificates
- Elevator Test and Permits Electrical sign-offs
- Construction applications and sign – offs
- Janitorial services
- Conduct periodic personnel reviews with all subordinates
- Periodically review standards/operations
- Conduct daily operations meeting (when required) with all SPM/Staff & Lead Engineers/Engineers to inform them of daily and upcoming activities
- Develop and encourage all personnel to seek personal and professional growth
- Review and confirm all Preventive Maintenance is being performed in accordance with recommended specifications
Field Service Manager Job Description
- Develops and implements systems to effectively track repairs of fielded products
- Manage the overall financial expenses as it relates to the business for an assigned area
- Conduct frequent ride alongs with all reporting colleagues
- The Assistant Field Service Manager is responsible for working effectively with other organizations and individuals
- The Assistant Field Service Manager advises customers about service and service delivery, including maintenance agreements and SLAs
- The Assistant Field Service Manager monitors SLA performance against target for territory
- The Assistant Field Service Manager ensures an environment that promotes effective communications, positive employee relations and teamwork
- The Assistant Field Service Manager executes the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews
- Promote and manage time-and-material (T&M) activities
- Be responsible for physical assets including tools, test equipment, vehicles, and service parts, both assigned (PPK) and loaned (issued on a work order)
- Typically requires education/formal training equivalent to the completion of a Bachelors degree in a technical field and eleven or more years progressively complex experience in engineering including five or more years supervisory experience
- Must demonstrate an extensive technical understanding of engineering and field service principles, concepts, theory, regulations and practices
- Typically requires a Bachelors degree in poultry science or related field
- Heat and humidity above average is common
- Available for unsocial work hours
- Lift more than 25 pounds
Field Service Manager Job Description
- Embedement and adherence to best practice
- CI coaches for the PSPs and the analysts reporting to them
- Parts stocking guarantees & truck stocking maintenance adherence
- Establishment of PSP companies & maintenance thereof
- Executing on the strategy of driving exclusivity
- Managing and optimizing warranty cost within the assigned districts
- Trigger Service Escalations to Service Engineering and CASP
- Follow up on FSE performance that generates Customer Satisfaction issues
- Provide oversight and non-technical training plans for assigned resources
- Work with local service organizations to deploy and embed the above
- Previous experience as a group, team or project leader
- Degree in Science or Engineering, specializing in either Electrical/ Electronics/ Avionics or Aeronautics
- Minimum 3 years of direct experience working in an airline/MRO in the line/base maintenance or technical services/engineering department, or
- Minimum 3-5 years of relevant experience in a field service or customer support function in the Aerospace or MRO environment
- Possess a positive attitude and initiative, able to multi-task and work under pressure
- A team-player who is customer-oriented and possesses a meticulous mindset
Field Service Manager Job Description
- Writes/conducts employee performance appraisals implements and maintains career pathing, mentoring and on the job training
- Reference person for key customers, for planning of field activities, verification of site readiness
- Perform whenever required commissioning, startup & preventive maintenance at customer site
- Ability to assess risk and minimize exposure or liability regarding client issues
- Provide onsite processing support to our corporate clients as needed
- Serve as secondary contact for clients with the ability to answer questions regarding provisions of complex equity compensation plans
- Stay current in regards to equity compensation industry standards and trends via continuing CEP education, local industry chapter participation, speaking engagements
- Develop and deepen relationships with key decision makers allowing for broader opportunity for Schwab to partner with our clients and their employees to enhance their financial wellness
- Manage the coordination, implementation, administration and execution of support programs, including personnel, communications, product transitions and performance metrics/standards
- Interact seamlessly with all levels of management within the company and customer companies
- Self-motivated, versatile with leadership ability
- A good understanding of Aviation industry, including the airworthiness requirements, airline operations, aviation industrial standards and practices, and market dynamics
- Associate’s degree or higher in a technical field (electronics preferred) or equivalent training and experience
- Ability to lead by example and supervise a wide variety of people with different personalities and backgrounds
- Experience developing and delivering customer and employee training programs
- Demonstrated ability to effectively lead large cross functional groups to obtain goals and superior results
Field Service Manager Job Description
- Direct and monitors all activities of the Field Service staff
- Evaluate and validate Service staff to insure maximum coverage, effective, productive use of time and resources for all employees
- Monitors daily use of fleet vehicles and monthly vehicle inspections
- Interfaces with vendors as needed
- Ensure that exceptional customer service is being provided by technical staff
- Manage customer escalations that require immediate attention and resolution
- Develop documented procedures for all aspect of the technical department
- Developing and implement actions to drive high engagement of team members
- Coordinating service to customers to ensure efficient use of resources and maximize customer uptime
- Actively managing and tracking unused and failed service parts and ensure their timely return
- Technical and/or qualifications in Electronics/Engineering/Scientific, and reasonable product knowledge within the Life Science industry
- Min 5 years’ service and support experience and/or min of 2 years management and leadership experience in a position within the service business in the Life Science industry
- Proven track record in a successful business development of a service and support business
- Proven ability to manage teams/functions and projects
- Time spent in management role will be an added advantage
- Strong communication skills at all business levels