Field Service Tech Job Description
Field service tech
provides maintenance and repair of mechanical, hydraulic, pneumatic, electric and electronic cranes and tracked cranes both in Manitowoc workshop and in places of use.
Field Service Tech Duties & Responsibilities
To write an effective field service tech job description, begin by listing detailed duties, responsibilities and expectations. We have included field service tech job description templates that you can modify and use.
Sample responsibilities for this position include:
Manage company assets to include a company car, cell phone, computer, tools, inventory parts
Drops, IP addresses and monitoring tools with customer's IT Department personnel
Maintain adequate levels of tools, spare parts and any additional materials required to provide quality customer service
Maintains proper inventory levels of all equipment/tools/parts needed for service tasks
Troubleshoot to restore malfunctioning equipment to working order in the field
Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, and track inventory of these items
Performs regularly scheduled preventive maintenance to include base and chair repair
Must be able to frequently lift up to 50 pounds
Provide on-site customer repairs
Will use a laptop computer to document start up procedures and any problems found
Field Service Tech Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Service Tech
List any licenses or certifications required by the position: HVAC, NICET, RWP, EPA, MCSE, II, EAS, CIP, NACE, CNE
Education for Field Service Tech
Typically a job would require a certain level of education.
Employers hiring for the field service tech job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Technical, Diesel, Electronics, Computers, Graduate, Associates, Computer, Education, Military, Technology
Skills for Field Service Tech
Desired skills for field service tech include:
Basic electronics
Oil field drilling terminology and processes
Hydraulics and pneumatics
Electronics
Pneumatic and electric controls
Electricity
Mechanics of gaming type devices
Tools
MS Windows programs
Computers is necessary
Desired experience for field service tech includes:
Must be able to sit, stand, crouch, bend, reach, kneel, hold, push and lower as necessary
Focus on inter personal relations
Extensive travel requested
Medium level of English lenguage
Customer Service Mindset (Attitude)
Should be available for travels inside Latin America
Field Service Tech Examples
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Field Service Tech Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of field service tech. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field service tech
- Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility
- Conduct self in the presence of customers so as to present a professional image of the company
- Attend all company functions and meetings
- Must be able to work independently with minimal guidance, while focusing on a sense of urgency for customer impacting issues
- Must understand and comply with all company safety rules and regulations
- Identifies and reports all system discrepancies found during inspections, identifying code and non-conformance issues system upgrade opportunities, and assists in field pricing of repairs
- Responds to emergency service calls participates in normal on-call rotation to provide 24/7 coverage for customers
- Report any material shortages to the Service leader
- Review and return all redline and mark up on electrical drawings and software, HMI changes
- Work well with Customer, Engineers, Management, Pipe & Wire staff and support functions
Qualifications for field service tech
- Experience with packet capture (WireShark)
- HVAC or refrigeration certification, electrical experience, or ASSE Medical Gas Credentials are a plus
- Hands on experience with cryogenic equipment, pressure piping, compressors, , proven ability to troubleshoot system problems
- Considerable independent judgment and initiative are required in resolving problems and making recommendations
- Machinist experience a plus
- Must be able to travel occasional by air as needed to attend training, conferences, and related activities
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Field Service Tech Job Description
Job Description Example
Our company is growing rapidly and is looking for a field service tech. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for field service tech
- Liaise with the customer reps to ensure their requirements are fully met
- Ensure that all relevant paperwork including
- Any other duties as directed by the Service Management team
- Install, maintain, test, adjust, and repair communication equipment such as radio and antenna systems
- Utilize test equipment as required to perform proper installation or repair
- Be able to independently and professionally interact with customers, vendors, and contractors in support of maintenance and installation activities
- Provide system preventative maintenance and repairs to ensure optimum performance & material throughput usage
- Provide follow-up on machinery and quality issues
- Refurbish trailers onsite
- Performs all modifications as requested by customers
Qualifications for field service tech
- The work requires moderate physical effort with recurring lifting and/or moving of moderately heavy items in the 30-50 pound range and occasional lifting up to 75 pounds
- Comprehensive understanding of configuration and initialization files, error logging, event viewer as they pertain to software applications
- Provide leadership in the development, update and maintenance of support documentation for configurations and standardization
- Able to configure network connections
- Extensive network skills and experience including TCP/IP
- A minimum of 3 years of mine maintenance experience
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Field Service Tech Job Description
Job Description Example
Our company is growing rapidly and is hiring for a field service tech. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for field service tech
- Interface with the government, military, and internal company organizations, as required, to provide necessary information/data
- Assure conformance to test plans and provides field support
- Collect, record and provide data to home office for Quality Standards
- Work within contract/budget restraints and scope of work
- The Field Service Technician II will be mid-level for both Welding and Mechanic work on equipment under the supervision of a Leadperson or Superintendent in a shop or field environment
- Use of considerable judgment to plan and perform unusual and difficult work where only general methods are available, and the making of broad decisions involving considerable initiative and ingenuity
- Responsible to prevent damage due to mistakes or carelessness to equipment or materials
- Any other duties as appropriate and required
- Must understand and comply with written procedures and instructions
- Ability to manage jobs without direct supervision
Qualifications for field service tech
- Familiarity with basic structural engineering analysis and design standards
- Familiarity with basic soil properties, testing procedures, and interpretation of geotechnical data
- 5-10 years experience as a licensed engineer in a structural or geotechnical engineering environment
- Self-starter with strong customer service skills excellent communication skills
- Demonstrate excellent judgment in customer relations and in managing company resources
- Ability to pass physical and extensive background
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Field Service Tech Job Description
Job Description Example
Our growing company is looking to fill the role of field service tech. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for field service tech
- Willingness to take responsibility for a helper to ensure their safety and work quality while in the field
- Perform pre-testing, disassembly, cleaning, in process inspection, machining, assembly, final testing, and final inspection on various types of direct and/or pilot operated pressure relief devices
- Use of various types of test equipment, under high pressure, some electronic and hydraulic
- Must be able to read and interpret various part drawings, customer specifications and valve assembly and maintenance instructions
- Must understand and follow pertinent policies and procedures relative to all assigned duties and responsibilities
- Must be willing and capable of performing and supervising in the field for extended periods of time
- Must be capable of using company operating system to assist sales in maintaining accuracy of work orders and inventory
- Must be capable of performing contract reviews of incoming service orders
- Responsible for execution of production schedule to ensure customer delivery expectations are met
- Responsible for the execution of product installation, service, and maintenance activities
Qualifications for field service tech
- Graduation from related diesel technology program (preferred)
- Thorough understanding of all areas of computer software and hardware technologies
- Ability to compile and analyze statistical information relating to field service efficiency, as it relates to lottery equipment
- Ability to work on roof tops at retailer locations
- Ability to push, pulls, and maneuvers heavy equipment in excess of 500 pounds
- Knowledge of oil field Downhole terminology and processes
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Field Service Tech Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of field service tech. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for field service tech
- Modify/upgrade actuators in the field
- Carry out mechanical and sometimes electrical installation of actuators and associated retrofit adaption components, pedestals and drive shafts
- Complete and submit all documentation accurately and in a timely manner
- Liaise with RSS Coordinator, Sales and ASTS to determine correct course of action to solve customer issues
- Advising customers on available Customer Service Programs (PM’s, In-House Refurbishments, Retrofits and Factory Fits)
- Coordinate Jackpot Sign service calls pursuant to our sign service agreement
- Administer local FST cadence profiles and schedules
- Administer project activity
- Administer fleet reports
- Coordinates time sensitive requests
Qualifications for field service tech
- Graduation from related diesel technology program
- Experience working with communications and IP based technology is preferred
- Fire Alarm Certification Within 24 months of hire date
- Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors
- Successful candidates must satisfactorily meet IGT’s pre-employment reference and background checks and any applicable pre-placement physical and drug testing requirements
- Minimum of at least one year’s work experience in related field