Tech Field Job Description
Tech Field Duties & Responsibilities
To write an effective tech field job description, begin by listing detailed duties, responsibilities and expectations. We have included tech field job description templates that you can modify and use.
Sample responsibilities for this position include:
Tech Field Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Tech Field
List any licenses or certifications required by the position: CNE, MCSE, MCP, DCSE, CCNA, HVAC, RWP, SPFA, NFPA, NICET
Education for Tech Field
Typically a job would require a certain level of education.
Employers hiring for the tech field job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Technical, Education, Associates, Diesel, Computer, Electronics, Supervision, Military, Computer Science, Communication
Skills for Tech Field
Desired skills for tech field include:
Desired experience for tech field includes:
Tech Field Examples
Tech Field Job Description
- Other job duties will be assigned as needed
- Be the single point of contact for colleagues to receive support and maintenance for all locations after each center stabilization trip
- Provide phone support for new device setup
- Provisioning of hardware and software
- Complete and manage all assigned project task
- Position will require sitting and/or standing for extended periods of time
- This position supervises roughly half of the department and is responsible for the performance and management of the employees within the department
- Ability to work with cryogenic equipment, pumps, pressure piping, compressors, and to troubleshoot
- This individual will work closely with the operations, automation, and SCADA groups to understand the communication needs of the field assets
- This individual shall be familiar with areal topographic analysis in support of line-of-sight (LOS) path study and assessment, the technologies required to develop point-to-point and point-to-multipoint solutions for wireless field communications for both licensed and unlicensed frequencies
- Proficient in the the OSHA Excavation Standard 1926 Subpart P
- Technical back ground with minimum 10 years direct experience with the product
- Of goals are accomplished and manage and execute multiple tasks or priorities as necessary
- Culinary certificate/degree is preferred but not required
- Technical support experience in of the following areas O/S (i.e., UNIX, Windows XP, NT/W2K, DOS, Linux, O/S 400 etc) database (Oracle, SQL Server, Dbase, Access, ) Point-of-Sale, electronic Messaging, desktop/laptop, printers, Applications, (Retail, Financial, Distribution/Logistics and Human Resources), Wide Area Networking (design, implementation, troubleshooting, supporting), RF networking, Local Area Network support
- Located in Permian Basin
Tech Field Job Description
- Provides courteous customer service as needed over the phone and in person
- Performs minor service related tasks in yard as requested
- Attends bi-monthly safety meetings
- Office maintenance and repair as needed
- Practice active hazard awareness if required
- Provides support to customers in solving technical problems incurred in the installation or operation of company products
- Conducts orientation and training of customer personnel in the technical operation and maintenance of equipment
- Troubleshoots and diagnoses system/equipment interface problems during installations
- Performs preventive maintenance, modifications and field changes to installed equipment as necessary
- Conducts startup, cut-over and check-out activities on newly installed systems
- Drive 50-75 miles one-way each day
- Access to a working printer to use each day
- Access to a working laptop or desktop computer each day
- Access to active internet or Wi-Fi to use each day
- Have access to a vehicle with the ability to equipment case (similar to a large suitcase) for medical chart retrievals
- One - two year(s) experience as a Customer Zone Technician, or equivalent job experience, is desired
Tech Field Job Description
- Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
- Using a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of equipment, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations
- Positively interacts with manager and team members to satisfy customer needs
- Communicates job status with supervisor and communicates job is completed to receive the subsequent assignment
- Maintains paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basis
- Identifies and communicates the need for parts for inventory
- Learns to code, process, work orders, job tickets and invoices, working closely with supervisors to ensure information is processed correctly and invoices are charged to proper G&A/LOE (General & Administrative/Lease Operating Expenses) and AFE (Authority for Expenditures) accounts
- Set up devices for new hires and providing user accounts and access to resources
- Set up warehouse management devices including scan guns and pick-to-voice equipment
- Manage internal Wi-Fi network
- Ability to communicate naturally and pleasantly over the telephone
- Must obtain VA water license within 18 months
- Provide first class-quality customer service
- Ability to perform tier 1 desktop support which includes, but not limited to, troubleshooting and remediation, install and configure new IT PCs and systems, lift 30-50 lbs, accurately document, record, and update requests in service desk ticketing system
- Familiar will basic MS Office products and IT related ticketing systems
- Associate or Bachelors degree in related field of study
Tech Field Job Description
- Serves as the first escalation contact for customer support issues
- Documents installation procedures and ensures the details included in the installation procedures are fully understood and properly applied
- Reviews project planning with a view to improve on the completion date, if possible during implementation
- Completes advanced installations and perform system test procedures
- Provides analysis, troubleshooting and advanced resolution to technical issues as they occur
- Provides system administration training to technical users as needed
- Supports WIN 10 upgrade and issue resolution
- Demonstrates initiative and good judgment in resolving issues affecting customer satisfaction
- Able to deal with high degree of ambiguity
- Works effectively and efficiently under time constraints and high stress/pressure environment
- Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative/executive staff and patient care system users
- Ability to read, interpret and apply policies and instructions in English
- Ability to communicate with tact and diplomacy
- Ability to identify and protect sensitive information
- Ability to travel overnight infrequently
- Promote Innovation
Tech Field Job Description
- Ensures cases/tickets are closed in a timely fashion to meet all Client SLAs & Customer Satisfaction Goals
- Will be the first wave for escalation (amongst the Field Services Team) for technical issues and high visibility customer inquiries
- Escalates to Field Services Management on issues that impact the entire operation at a given site
- Provides technical feedback to Level 1 Service Desk and Level 2 Field Service on technical / process issues that can be used to improve overall service delivery (with this feedback – KB articles will need to be provided by the Team Lead)
- Performs basic installation and maintenance of technical products
- Updates and tracks assets (Desktops, Laptops)
- Coordinates weekly meetings with FS staff to ensure all workflow processes and policies are being followed
- Fiber Route Maintenance
- Install, repair, assemble, test, troubleshoot actuation and control packages in accordance with the original equipment manufacturing standards, to minimize customer downtime and maximize customer satisfaction
- Advise customers on repairs, replacement options and costs
- OSHA 10 and CPR qualification a plus
- Ability to effectively work within varying computer systems required
- Ability to work well under pressure and effectively manage competing priorities
- An Associate degree in Computer Engineering or Electrical Engineering
- 1 year(s) experience in Information Technology working experience with routers, switches, and home wireless, including configuration and troubleshooting
- Intermediate analytical and problem-solving skills strong analytical skills and the ability to define problems, collect data, establish facts, and draw conclusions