Technical Service Specialist Job Description
Technical Service Specialist Duties & Responsibilities
To write an effective technical service specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included technical service specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Technical Service Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Service Specialist
List any licenses or certifications required by the position: TSS, EP, ITIL, PMP, RHCSA, RHCE, VCA, VCP, AWS, MCSE
Education for Technical Service Specialist
Typically a job would require a certain level of education.
Employers hiring for the technical service specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Technical, Medical, Medical Technology, Healthcare, Education, Chemistry, Business, Communications, Cardiology
Skills for Technical Service Specialist
Desired skills for technical service specialist include:
Desired experience for technical service specialist includes:
Technical Service Specialist Examples
Technical Service Specialist Job Description
- Provide information to the customer regarding the current status or resolution of the reported trouble in accordance with procedures
- Interface with 3rd Party Providers for the isolation and repair of customer troubles
- Exercise independent judgment and manage the escalation process as required, in support of trouble repair activities
- Update knowledgebase systems to provide accurate troubleshooting guidelines related to repair activities
- Able to assist others to minimize/address long duration ticket issues
- Provide training on devices and equipment to technicians and Abbott Representatives
- Complete user verification checks of SME Test Equipment as required
- Assist in developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request
- Resolves routine and non-routine system problems
- Is open to accept feedback and to give and use this feedback for themselves and team members
- Ethernet/VOIP networking experience
- Typically requires an Associate's degree in information technology or a related discipline, along with year professional systems administration experience
- Certified Technician with a 2 year diploma
- Be able to lead work teams
- Must be available 24/7 for Customer emergencies and able to complete service calls unsupervised at customer sites
- Self-control and flexibility
Technical Service Specialist Job Description
- Manage weathering projects
- Lead Plasticizer 101
- Practice and drive root cause failure analysis across the Corporation
- Identify and document cost reductions and service factor improvements, along with safety & environmental improvements
- Foster a reliability-centered approach and lowest lifespan cost mentality at our manufacturing sites and within capital projects
- Provide specialty mechanical design, stress analysis, vessel design, and code compliance technical support as needed
- Ability to manage multiple projects with varied priorities, and track all technical support projects with an historical filing system
- Deliver presentations or reports that distill complex ideas into clear results and proposals
- Manages the technical project pipeline for a business within a geography
- Serves as the Environment, Health &Safety advocate for work group, ensuring understanding and adherence to policies and procedures
- 3rd language proficiency in German is a plus but not mandatory
- The ideal candidate must have an understanding of technical (lab, research, ) principles and practices
- Certified Mechanic or 2 year Technical degree preferred
- Managing investigation, change request and project timelines to ensure key compliance and customer due dates are met
- Three (3) years post-bachelor's degree experience in GMP manufacturing and/or technical support of GMP manufacturing operations (or M.S
- One year experience minimum supporting PortfolioCenter on the technical client services team or two years’ experience minimum working with the PotfolioCenter product
Technical Service Specialist Job Description
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, ABTpolicies, operating procedures, processes, and task assignments
- Support marketing colleagues to effectively identify the key technical differentiations of our products vs
- Extensive on-the-job training
- Opportunity for growth within the Sales/Service group and Charles River
- Competitive compensation package with excellent benefits
- Tight-knit team environment within a forward-thinking organization
- Troubleshoots water heaters, pump tanks, expansion tanks, and other products handled by the Residential Technical Support Department
- Provides warranty information to callers
- Keys information into various systems for call tracking
- Provide customer support, both distribution and collision, by training, product demonstrations, trouble-shooting, and color matching
- Ability to work independently working on project teams
- Basic computer skills, knowledge of MSOffice suite a must
- University degree in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field
- Actively participate on teams to achieve business goals
- Ability to share knowledge and expertise with others as it relates to product positioning
- Diagnostics - Familiar with the basic elements of on-board diagnostics and their relevance
Technical Service Specialist Job Description
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, policies, operating procedures, processes, and task assignments
- Structure responses in Salesforce (a technical information web database) consistent with defined standards governing incident content, quality and structure
- Use existing tools (Salesforce, Tech Connect, Contact Management System, Knowledge, Technical Publications, ) to research technical solutions when said solutions are known
- Responsible for maintain level 3 administrative areas and PSP2 personnel system
- Responsible for after-sales training organization, the development and coordination of large (and daily training)
- Responsible for the crisis event processing and follow up
- Responsible for FCR tracking per month
- Responsible for quality issue tracking
- Responsible for return factory machine identification and issue a report
- Assesse and certificate service engineer
- Demonstrates problem solving skills, both technical and with people
- Demonstrates strong PC skills, knowledge of office software, well versed with e-mail communications and some knowledge of web-based research
- Demonstrates activity towards personal improvement
- Experience in Solaris Administration
- Degree in (food) Science, Technology or Engineering
- Demonstrated leadership skills and strengths in getting results, individually with teams
Technical Service Specialist Job Description
- Must have a solid understanding of the various products used to solve customer problems
- Support the Technical Sales Reps and make product recommendations
- Ensure technical initiatives and activities meet goals of business
- Ensure technical activities comply with ESHA and regulatory policies
- Compliance and support of local ISO program as it pertains to technical affairs
- Utilize technical assets and equipment to meet needs of field personnel
- Build relationships with high level customer technical contacts
- Ensure technical capabilities are aligned with needs of market
- Achieve and maintain appropriate training and certifications
- Ensure staff are technically proficient in required areas
- Work will be primarily within the assigned territory of Saint John, NB with some travel on occasion
- Ability to travel to the U.S for training and meetings
- Up to 20% of overnight travel required
- Associate degree in electromechanical systems or related field and 3 years of experience with electromechanical systems required
- Heavy equipment repair or maintenance, electronic control system experience preferred
- Position will be required to complete Factory Systems training classes successfully