Customer Service / Service Specialist Job Description
Customer Service / Service Specialist Duties & Responsibilities
To write an effective customer service / service specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service / service specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Service / Service Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service / Service Specialist
List any licenses or certifications required by the position: CPR, LOMA, PHR, CEBS, ISM, APICS, EUR1, APIC, DOT, PLP
Education for Customer Service / Service Specialist
Typically a job would require a certain level of education.
Employers hiring for the customer service / service specialist job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Business, Education, Management, Associates, Technical, General Education, Business/Administration, Marketing, Engineering, Faculty
Skills for Customer Service / Service Specialist
Desired skills for customer service / service specialist include:
Desired experience for customer service / service specialist includes:
Customer Service / Service Specialist Examples
Customer Service / Service Specialist Job Description
- Responsible for External Communications when necessary with affiliate
- Manage Lead-Time expectations (Customer Facing)
- Address and handle Customer Expedites
- Monitor Helpdesk mailbox for Parts & Project
- Gather information and prepare reports
- Organize and manage tasks and projects
- Maintain a presence in garages to assist guests and permit holders with exceptional customer service
- Inspect gate and APS equipment to ensure they are online and functioning properly
- Staff lots and collect parking fees from guests parking in parking lots
- Assisting supervisors with their daily task if needed
- 2-3 years of experience in the role, preferably in luxury companies
- Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics
- Extensive experience with EDI Full Circle system preferred
- 5 years in an operation or customer service role
- Carry out visits to customers or job sites to assist them in identifying Parts Products needed, follow up on any sales potentials and to look out for over due payment
- Assist and oversee timely delivery of parts to local Customers in accordance with Sales Order and customers’ requirements
Customer Service / Service Specialist Job Description
- Process orders, forms, applications and requests linked with products supply
- Prepare KPI and report on product supply
- Claims Management together with Finance (Customer interaction and ad-hoc analysis during inbound calls
- Propose changes that can improve the level of service and drive CFR and Invoice Accuracy
- Demonstrates problem-solving abilities to resolve in-house and client issues in a timely manner
- Provide customer service for both internal and external customers by giving status of order, tracking information, pricing, ect
- Answer incoming calls received from receptionist and direct line
- Build and manage customer relationship to be seen as the first point of contact from the customer’s perspective
- Primary solutions provider for sales reps to manage customer activities/requests
- Manage the operational impacts for a specific manufacturing plant as it relates to customer made-to-order requests
- Must have the ability to handle customer service emails, workflow, faxes and other offline duties
- Must maintain and/or exceed Quality Assurance Goals
- Acts as a reliable resource for technical, procedural, and policy questions
- Identifies solutions to resolve customer issues, overcome complex problems, and improve department efficiencies
- Acts as a subject matter expect for the team for policies and systems
- Ability to organize, analyse details, prioritize and present information in an easy to understand manner
Customer Service / Service Specialist Job Description
- Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status
- Triaging calls to various departments
- Verifying patient demographics and insurance information to ensure accurate shipment
- Support other Associate Inside Sales Specialists in Inside Sales and Tele Sales to meet and exceed customer expectations
- Provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications
- Responsible for irradidation customer service and communication - ensuring feedback in a professional and timely manner
- Responsible for daily customer order handling, entering PO, pick and invoice
- Agree actions with customers to manage potential supply issues
- Demonstrate leadership and work across all departments to resolve any possible issues
- Develop in depth knowledge of our supply chain processes and system
- Ability to lift heavy loads up to 50 lbs
- Some Travel Required (mostly within the assigned territory)
- Associate or Bachelor Degree or above in Business, Sales Management or related field
- Telephone inquiry experience or ability to handle a constant flow of incoming calls
- Customer service experience and benefit experience typically acquired in 6 months to two years
- Bilingual Spanish/English language skills a plus
Customer Service / Service Specialist Job Description
- Oversees waybills for customer shipments
- Proactively communicates relevant continuous improvement information to internal and external customers
- Encourage a collaborative work environment
- Actively engage in company safety culture
- Open availability - must be flexible to work shifts as required
- For those individuals meeting and exceeding expectations, a Client Service Career Path is available
- Customer service, phones, invoicing customers, pulling parts and learning the different parts and numbers
- Effectively serve as a critical interface with customers, and develop solid business relationships with all customer contacts
- Navigate through various systems and business processes to manage the receipt, placement and satisfactory completion of all customer orders through delivery
- Work closely with all business functions to meet the needs of our customers
- Outstanding organizational skills and excellent attention to detail as demonstrated in accurate order entry and ability to recall specific facts / processes quickly and efficiently
- Proficient with Microsoft Office and fluent in English
- Needs to be customer focused and willingness to learn
- Problem solving and crisis management skills
- Ability to work in a fast paced environment and be flexible with working hours
- Preferred experience in healthcare industry
Customer Service / Service Specialist Job Description
- Routine work handling in accordance with the standards and procedures
- Communicating with external partners (written & verbal)
- Corresponding with various Call Centers
- Learn functional knowledge of Customer Service programs
- With direction from management, planning and executing business process improvement changes relating to Customer Service
- Assisting with implementation of new programs
- Participating in customer service recommendations, decisions and business rule development
- Assist in preparation of quotes, invoices, purchase orders and maintain files on inquiries and orders
- Respond to customer inquiries via incoming calls, e-mail and internet
- Manages documentation for all orders
- Open minded, challenge status quo
- French Fluency & multinational company experience is a plus
- Ability and willingness to work off hours and holiday coverage, as required
- 3+ years customer service experience from supply chain
- Self-motivated and driven with excellent leadership and teamwork skills
- Customer call receipt, first point of contact for Customers for problem recording