Senior Customer Service Specialist Job Description
Senior customer service specialist
provides IT support for Mac OS, Windows, nbsp;Microsoft Office, and a variety of other applications used internally.
Senior Customer Service Specialist Duties & Responsibilities
To write an effective senior customer service specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included senior customer service specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Annotate accounts in inter-company systems to document interactions with the customer
Initiates quality investigative leads for the security team, based on identification of potential loss issues requiring action
Facilitates world class customer service outreach via social media (Facebook and Twitter)
Investigates claims, such as in-store injuries, theft, liability, medical claims, and property damage, to determine coverage and whether benefits are due and provides results of investigation to internal Risk Financials group and legal
Pilots and tests new customer contact programs, processes and technology
Communicating with customers by telephone, email, fax and via customers’ B2B portals
Compiling various order-related analyses at the request of customers or Key Account Managers
Recording and managing all types of orders
Broad understanding of Software Engineering Patterns and Concepts is preferred
SOA development experience preferred
Senior Customer Service Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Senior Customer Service Specialist
List any licenses or certifications required by the position: LEAN
Education for Senior Customer Service Specialist
Typically a job would require a certain level of education.
Employers hiring for the senior customer service specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Education, Business, Business/Administration, Engineering, Finance, Associates, Computer Science, Marketing, Business/Management, Information Systems
Skills for Senior Customer Service Specialist
Desired skills for senior customer service specialist include:
Policies and procedures
RCC business processes
SQL
Systems
Credit card policies
Microsoft Office products
Client-based systems
Microsoft Office in a Windows environment with a beginning level of proficiency
Procedures
Applications
Desired experience for senior customer service specialist includes:
Must be high-energy, detail-oriented, and proactive
Take incoming phone calls from customers, educate and answer customer questions regarding his/her account
Verify information on the account is correct and update as necessary
Educate customers regarding the account, explain interest accruals, late fees, credit reporting, payment options and account management options
Request information or correspondence from other departments using company database
Work with other departments and follow up with customers on issues that need to be researched
Senior Customer Service Specialist Examples
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Senior Customer Service Specialist Job Description
Job Description Example
Our growing company is hiring for a senior customer service specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior customer service specialist
- Train, provide support, ideas and encouragement to customer service specialists
- Conduct live/recorded call monitors to ensure quality, compliance and identify training needs
- Audit accounts to monitor associate quality and training needs
- Assist with floor management and answer associate questions
- Assist with the facilitation of training sessions during team meetings and floor huddles
- Builds and maintains effective relationships within the CRC cross-functionally and with subject matter experts
- Create reports by utilizing Excel (macros, pivot table, formulas, conditional formatting, VBA coding )
- Receive and initiate request from customers such as changes to delivery location, changes to delivery area, pick-ups and redirects
- Assists in developing and deploying the work team’s business plan, including strategic initiatives and metrics
- Act as the voice of customer to the factory for all orders by addressing and resolving any demand fulfillment challenges from customers
Qualifications for senior customer service specialist
- Minimum 3 years of regional management experience in a Customer Service Call Centre background preferred
- Proven experience in Customer Relationship Management, Project Management, People Management and Service Quality Management preferred
- Certified Six Sigma Green/ Black Belt preferred
- Regional experience working with different cultures preferred
- Experienced in contact center technology deployment, would be an added advantage
- Good command of a third language (eg
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Senior Customer Service Specialist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of senior customer service specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior customer service specialist
- Perform data inquiries to obtain order status and check availability of materials
- Create & maintain logs & files for all relevant supporting shipping documents, including PGI, invoicing & other shipping documentation
- Perform other required paperwork to complete material transfer for global operations
- Review backlog of orders, monitor & expedite orders to ensure monthly shipment targets are met
- Provides exceptional customer service by responding promptly to all inbound calls or written inquiries regarding personal lines policies
- Exercises initiative and independent judgment while researching and solving complex customer complaints and issues
- Strategize preventive measures for potential product line inquiries to reduce cost and improve efficiency
- Communicating with our 700+ childcare centers to research, analyze, and resolve vendor inquiries and disputes regarding payments or outstanding invoices
- Performing thorough research prior to paying invoices
- Processing parent refunds and check requests, daily, while meeting department deadlines
Qualifications for senior customer service specialist
- One year certificate from college/technical school or three to six months related experience/training
- Basic tying skills including minimum accuracy requirements
- Basic computer knowledge including understanding of Microsoft Word and Excel
- Degree in Logistics / Customer Service / Business Management/ Marketing & Communications/ Entrepreneurship/ Sociology
- Field online banking support calls from our branch colleagues customer calls through various splits with a passion to deliver high quality solutions for our customers
- Diploma/Degree in Supply Chain/ Business Administration or equivalent
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Senior Customer Service Specialist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of senior customer service specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior customer service specialist
- Maintaining files with notes of all communication
- Monitor Helpline call activity, product ordering information, online learning activity, and CareLink data to identify patients that may need additional support and direct to appropriate group for intervention
- Working as a key user and/or tester in system- and process-based IT projects, updating and adapting the test scenarios
- Provides the customer proactive communication regarding order status, logistics issues and action plans meet customer expectations for order delivery
- Analyzes customer service levels, in-stocks and on-time delivery to customer measures & develops action plans to achieve service level goals
- Coordinates with customer service peers to allocate product to customer orders in low inventory situations to maintain high levels of service for key accounts
- Analyzes customer data, order size, order frequency, in-stocks, on-time, customer penalties while looking for trends and opportunities to improve results
- Possesses complete understanding and application of principles, concepts and standards full knowledge of
- Provide client services with understanding of health policies which includes understanding of coverages
- Support Account Managers offering excellent service and problem resolution
Qualifications for senior customer service specialist
- At least 3-5 years’ experience in customer service/ order fulfillment/ supply chain management in a manufacturing environment
- Good working knowledge of manufacturing planning and customer support
- Full set of LC experience
- Experience in shipping/ logistic preferred
- Able to work independently and manage time effectively to ensure all work is completed on time
- Able to take on large amounts of responsibility with little management
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Senior Customer Service Specialist Job Description
Job Description Example
Our company is searching for experienced candidates for the position of senior customer service specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior customer service specialist
- Work in a team environment for best outcomes
- Take incoming phone calls from customers and answer customer questions regarding his/her account
- Follow up with customers on issues that need to be researched and update Excel spreadsheets as required
- Track and report associate statistics for incentives to supervisor
- Answer incoming calls from patients, caregivers, branches, and referral sources
- Communicate with patients/caregivers regarding formula refill requests and financial obligation
- Work with insurance providers and physicians to obtain required documentation
- Submit product orders prior to daily cutoff
- Investigate data entry issues to ensure accurate reporting and billing
- Resolve reimbursement issues with patient accounts, sales force, and management team
Qualifications for senior customer service specialist
- Minimum of two year of customer interaction or customer support/banking experience strongly preferred, either by phone or face to face
- Prior accounts payable experience with experience communicating via phone and e-mail and Internet
- Other qualifications include a customer service background
- Minimum of two to five years in product line/mfg
- Practical and some fundamental knowledge of QA Program, and CFFF products and services, industry codes and standards
- Must have a minimum of 2-3 years of call center or banking center experience
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Senior Customer Service Specialist Job Description
Job Description Example
Our growing company is looking for a senior customer service specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior customer service specialist
- Answer associate questions, guide them to appropriate resources to assist customers
- Transact on customer’s accounts as needed to resolve concerns, update information, collect payments and annotate accounts to document interactions with the customer
- Assist with all areas of responsibilities including but not limited to new hire training, monthly incentives, associate engagement, leading meetings and huddles and assisting with general phones during times of increased volumes
- Managing the customer order books, ensuring it is always updated according to the customer’s and company’s needs and requirements, including the monitoring of electronic receipts for errors and correcting these errors using the tools provided
- Compiling various order-related analyses and reports at the request of customers, sales reps or other related internal teams, concerning customer’s open order book & order conversion, returns and claims tracking, monitoring of cancellations and credit/delivery blocks, launches, pre-pack promotions
- Processing returns and complaints in line with the policy regulations while cooperating intensively with internal and external logistics partners (forwarding companies, inbound and outbound, warehouses), with Finance and the insurance department
- Develop a collaborative relationship with the Customer
- Lead collaborative forecasting meetings in the customer to drive forecast accuracy across both businesses
- Drive and manage the Customer Innovation project agenda for the Morrisons portfolio
- Gain Nestle in the Market (NiM) insights and understanding of business requirements and make recommendations on the applicability of the GLOBE Solutions to meet these business requirements
Qualifications for senior customer service specialist
- Strong computer skills which included but is not limited to the following (Word, Excel, PowerPoint, ) & web browsers
- 7+ years of accounts payable experience, strongly preferred
- Professional communication skills via phone, email, and in-person
- Self-starter skills and ability to work with minimal supervision
- People Soft and Image Now experience a plus
- Good Knowledge of Corporate Products (Cash Management & IDEAL)