Service Management Specialist Job Description
Service management specialist
provides training to the user community on MS Dynamics 365, Power BI and ICF processes/rules for entering and maintaining pipeline data.
Service Management Specialist Duties & Responsibilities
To write an effective service management specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included service management specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Understanding of Information Technology Infrastructure Library (ITIL) concepts and functions (beneficial)
Examples of longer term projects might include a migration to a new system, to a new vendor, new Fund set up, new product launches, internal projects such as risk control self-assessments or activity based costing analysis
Provide in-person and phone support to fulfill service requests and troubleshoot/diagnose and resolve end user computing (EUC) incidents
Manage incidents that are assigned to service partners
Manage ticket queues and ensure timely updates to all assigned tickets
Develop and maintain relationships with the Executive community
Act as an ambassador and spokesperson for IT
Maintain good relationships with the wider IT team (including IT business partners) to act as an interface for Executive interactions
Work with IT projects to implement changes to the EUC environment to assess, plan and deliver these changes to the ETSS community
Use best judgment to determine the most appropriate actions needed to satisfy customer in a given scenario
Service Management Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Management Specialist
List any licenses or certifications required by the position: ITIL, V3, PMP, ITAM, IAITAM, CCNA, MBA, UKRND, W-8, CEH
Education for Service Management Specialist
Typically a job would require a certain level of education.
Employers hiring for the service management specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Finance, Computer Science, Education, Accounting, Engineering, Business/Administration, Information Technology, Technical, Management
Skills for Service Management Specialist
Desired skills for service management specialist include:
MS-Office
French language will be an added advantage
Service Management tools / processes
Various other IT practices
Concepts
Microsoft 365 and Windows-based technologies
Power Automate and Power Apps
Power BI
Principles
Theories and practices of field
Desired experience for service management specialist includes:
Full application of customer service techniques and practices
Knowledge operational procedures of the assigned department
College Degree is preferred and/or related experience (1-3 years)
Identify opportunities to work with IT business partners to develop new support solutions
Analyze support processes and technology and recommend improvements to management
3+ years of experience with infrastructure services with an emphasis on EUC technology and processes
Service Management Specialist Examples
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Service Management Specialist Job Description
Job Description Example
Our innovative and growing company is hiring for a service management specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service management specialist
- Upgrading and providing new product introduction, of the BMC CONTROL-M environment from current 6.4 release, to the newer 8.0 release in all of their environments
- Working directly with individual applications, to facilitate their Control-M upgrade
- Delivering, implementing and supporting additional Control-M modules forecast, batch impact manager, self service and file transfer
- Implementing any security or upgrade patches, to the Control-M environment
- Excellent knowledge of component security, including Secure Sockets Layer (SSL), Full Control-M and Emerging Markets Security
- Excellent Control-M installation, configuration and administration skills for versions 640,7,8
- Excellent knowledge of the CTM, EM and CCM databases and structure
- Excellent knowledge of Control-M modules
- Good working knowledge of SCP , SSH, Oracle, AIX, Wintel, Linux (SUSE), Solaris and Networks
- Control-M Certified in either 6.4 or version 7 or 8
Qualifications for service management specialist
- Skilled in the use of UNIX
- Knowledgeable and experienced using Perl, VBS and/or Java (beneficial)
- Supporting and operating the applications used by the business for trading
- Identifying and responding to events impacting the production environment
- Managing production incidents including technical resolution and business / management communication
- Determining the root cause of and remediating problems identified in the production environment
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Service Management Specialist Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of service management specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service management specialist
- Actively maintaining and contributing to the application knowledgebase
- Participating in disaster recovery planning and testing
- Collaborating with partners in the infrastructure teams (Networks, UNIX, Wintel) and application developers
- Driving continuous improvement in the environment including monitoring, control and stability
- Experience of providing application support in an enterprise environment (a development or engineering background will also be considered)
- A technical background in UNIX (any flavour) and SQL
- Demonstrable learning agility and the ability to manage complexity in a varied and fast-paced environment
- Experience in using monitoring and alerting technologies, Geneos, Nagios, Netcool (beneficial)
- A technical knowledge of messaging technologies JMS / LBM / KDB (beneficial)
- Previous exposure to the financial services industry and a general knowledge of the banking industry (beneficial)
Qualifications for service management specialist
- An excellent communicator across a variety of partners and stakeholders
- A strong team player with the ability to work in a global environment
- Dedicated and dependable with the ability to operate under pressure
- Actively seeking opportunities to leverage central testing services
- Participating in Stakeholder management within the application and project context, including Stakeholders of up and downstream systems and external teams
- Ensuring that stakeholders receive information, that enables fact based decisions to be made
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Service Management Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of service management specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service management specialist
- Participating in the investigation of the root causes of problems identified in the environment
- Interacting with the business and other technology teams
- A university degree or the equivalent experience or qualifications
- Basic UNIX and Structured Query Language (SQL) skills
- Professional verbal and written communication skills, in regards to technical and non-technical audiences
- An understanding of financial services and a general knowledge of the banking industry (beneficial)
- Managing Vendor Relationship - Working with the vendors to ensure accuracy, simplification, user friendliness and continual improvement
- Acting as the firm’s expert on process or service and providing customer service
- Working with the field to identify the best product to meet their needs and assisting users with questions and issues, yet ensuring full compliance with the firm’s communication and business card policies
- Working with the field, internal partners, vendors, on special orders and exceptions
Qualifications for service management specialist
- Experience of managing, reporting, planning and resourcing across multiple projects
- Experience of implementing process improvement’s across the software development lifecycle
- Previous experience working effectively in globally diverse teams and matrix style organisations
- Educated to bachelors degree level with an information technology related concentration, or the equivalent qualifications or experience
- Certified in testing certification programs, for example International Software Testing Qualifications Board (ISTQB) and Information Systems Examination Board (ISEB)
- Audit support, specifically documentation gathering and request tracking
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Service Management Specialist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of service management specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service management specialist
- Conduct PPSM reviews and generate an Exception Request Summary that identifies PPS, enclaves and boundaries of traffic, required customer coordination, status of the request and recommends risk mitigations
- Monitor and process customer ticket requests via Remedy for change requests
- Coordinate and submit Non-Standard Use (NSU) packages to the Defense Information Assurance Security Accreditation Working Group (DSAWG) for action
- Review DOD DMZ Whitelist requests and ensure they are complete, accurate, and approved by appropriate authority
- Submit approved white list exceptions to the DOD DMZ Whitelist
- Collect and aggregate PPSM & Whitelist artifacts, trends, and performance metrics
- Serve as the Operational contact for Eagle Strategies' Eagle Plus Advisor Group
- Respond to inquiries from Eagle Plus Advisors and their clients on a daily basis by receiving inbound calls via the Eagle Operations support line
- Assist the Internal Consultant and Portfolio Specialist Teams with case construction and the implementation of customized solutions by providing operational expertise
- Work with Eagle Strategies business partners to ensure that technology workflows are operating correctly and efficiently
Qualifications for service management specialist
- College degree or 5 years previous banking or other financial institution experience which included 3 to 5 years of client support experience
- Excellent organizational skills with a detail-oriented approach to record keeping
- Willingness to become expert on trust accounting system and other private wealth management software
- Ability to track and adhere to strict tax and probate court deadlines
- Ability to multitask and adjust work priorities to meet constantly changing demands
- Patience and unwavering commitment to deliver exceptional client service with a sensitivity to the needs of a unique client base
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Service Management Specialist Job Description
Job Description Example
Our growing company is hiring for a service management specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service management specialist
- Complete special projects and participate in presentations as needed
- Identify process improvements and coordinate with the Head of Operations & Service to implement the solutions in an effort to build efficiencies and increased productivity
- Supporting portfolio analysts, managers, project managers, and application owners with the management of applications within their application portfolio, portfolio reviews and business value assessments
- Supporting the A&SPM community with any process, governance, or tool related queries, may involve participation in any cross functional team weekly meetings
- Provide training and support to portfolio analysts and application owners, service functional owners, service operational owners, and service level coordinators to ensure compliance with internal practice and standards
- Ability to impact and convince a wide range of stakeholders and effectively build working relationships across geographically diverse locations
- Supporting ITSM related processes by contributing to building and facilitating the global service portfolio management community
- Continuously improving existing documents and processes, initiating, coordinating, and participating in any continuous service improvement activities when required
- Participates with management and peers in the development of an enterprise level IT Service Management strategy
- Provide assistance and direction for the associates in the team and other Date Stewards
Qualifications for service management specialist
- Strong understudy skills to fill in the absence of the estate advisor/administrator
- Willingness to travel as needed (usually locally)
- Basic knowledge of various types of investments and the mechanics thereof
- Intuitive ability to work with numbers
- Experience preparing/reviewing individual income tax returns, estate tax returns, and/or fiduciary income tax returns
- Legal and procedural knowledge preferred