Customer Service Representative, Service Job Description
Customer Service Representative, Service Duties & Responsibilities
To write an effective customer service representative, service job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service representative, service job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Service Representative, Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Representative, Service
List any licenses or certifications required by the position: APICS, MSDS, NAFTA, CPR, BLS, MA, ISM, CRO, GSC, PDS
Education for Customer Service Representative, Service
Typically a job would require a certain level of education.
Employers hiring for the customer service representative, service job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Business, Associates, Technical, High School Education, Finance, Business/Administration, Graduate, Engineering
Skills for Customer Service Representative, Service
Desired skills for customer service representative, service include:
Desired experience for customer service representative, service includes:
Customer Service Representative, Service Examples
Customer Service Representative, Service Job Description
- Ensure all information sent to customers is accurate, up to date and communicated thoroughly
- To review, report and monitor all customer feedback
- Admin duties as required
- Professionally greeting customers with a pleasant phone personality and obtaining the required information from the customer regarding his/her request
- Identifying, researching and resolving customer issues via phone, email or on-line
- Initiating coordination with other departments to identify, troubleshoot and solve relevant customer issues
- Addressing any customer complaints by recording their issues within CRM system and communicating the issue to the appropriate manager if needed
- Managing the CRM system for membership base
- Development of member relationship and identification of additional vendor participation opportunities
- Managing member attrition of a membership base and identifying at risk members with development of a proactive approach to retainment
- Able to make sound and informed decisions in a timely manner that are based upon a mixture of analysis, experience and judgment
- Accustomed to working in an SLA driven environment and driven to achieve personal and team KPI’s
- Must have strong communication skills with verbal and written fluency in English
- Able to anticipate the consequences of critical decisions and take appropriate action
- Able to communicate effectively across all mediums and provide timely and relevant information, keeping others informed
- Proactively share ideas and listen openly to different perspectives and opinions