Representative, Customer Service Job Description

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182 votes for Representative, Customer Service

Representative, customer service provides proactive education of our customers on our policies, procedures, and products to enhance the customer experience.

Representative, Customer Service Duties & Responsibilities

To write an effective representative, customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included representative, customer service job description templates that you can modify and use.

Sample responsibilities for this position include:

Execute proper handling of Product Technical Complaints and Adverse Events compliantly

Engage the relevant departments and stakeholder as part of the escalation and resolution process

Effectively communicate with internal and external departments to report on status and resolution of issues

Provide accurate information to the game team, customer experience team and QA department around support for the game

Working with game developers to resolve and troubleshoot customer escalations

Act as contact for customers via multiple contact center channels (phone, fax, mail, email)

Professionally resolve customer complaints including report key issues surfaced by customers of significant business impact through CS Voice of the Customer (VOC)

Capture customer inquiries in Siebel database with high level of accuracy

Manage customer inquiries within established policies, procedures, standards, and workflows

Function as a liaison between internal departments and external customers

Representative, Customer Service Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Representative, Customer Service

List any licenses or certifications required by the position: APICS, MSDS, NAFTA, CPR, BLS, MA, ISM, CRO, GSC, PDS

Education for Representative, Customer Service

Typically a job would require a certain level of education.

Employers hiring for the representative, customer service job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Business, Associates, Technical, High School Education, Finance, Business/Administration, Graduate, Engineering

Skills for Representative, Customer Service

Desired skills for representative, customer service include:

Policies and procedures

Santander products

Sovereigns products

Service and systems and ability to communicate and educate customers

Specialty area

Technical

Job and company policies and procedures to complete a variety of assignments

Credit cards and online banking

Customer service best practices

Identification

Desired experience for representative, customer service includes:

Hands on pragmatism

To process all customer orders accurately and input into our IT Systems ensuring that all SLA's are met, up-selling additional products and services where appropriate

To take ownership for all orders ensuring they are completed on-time and in-full, keeping customers fully informed in a professional and honest manner, enabling them to accommodate any revised service levels where necessary

To establish and maintain relationships with customers, both internal and external - having good communication channels to ensure staff are aware of any problems and issues

To take responsibility for achieving all individual and team targets, objectives and personal development needs

To provide support to colleagues as and when required

Representative, Customer Service Examples