Service & Support Representative Job Description
Service & Support Representative Duties & Responsibilities
To write an effective service & support representative job description, begin by listing detailed duties, responsibilities and expectations. We have included service & support representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Service & Support Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service & Support Representative
List any licenses or certifications required by the position: ITIL, HDI, P2, ASE, DISN, DISA, ASPPA, FAS, FSE, ASCP
Education for Service & Support Representative
Typically a job would require a certain level of education.
Employers hiring for the service & support representative job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Education, Military, Associates, General Education, Information Technology, Business, Technical, Computer Science, Technology, Management
Skills for Service & Support Representative
Desired skills for service & support representative include:
Desired experience for service & support representative includes:
Service & Support Representative Examples
Service & Support Representative Job Description
- Create Equipment record for all capital equipment sold
- Provide training, support and back up to other members of the Customer Service team
- Run reports as required
- Perform all other tasks and requests necessary to provide exceptional Customer Service and to assist the Customer Service team as required
- Perform other related duties and/or work as assigned
- You will respond to routine customer service/service partner inquiries, and also reply to issues via telephone and e-mail by using standard screens, scripts and procedures
- During your active and highly productive workday, you will navigate a computerized system for information gathering and booking travel for employees
- Through teamwork and integrity, you will direct travelers to published materials, secondary sources, or senior level CSRs for more complex inquiries
- Validate orders for compliance and accuracy
- Level II Support via phone and email inquiries
- Handle stressful situations in a fast paced environment
- Must have excellent telephone skills
- Ability to problem solve and make decisions and ability to interact with internal and external customers of all levels is essential
- Must be able to perform data entry with speed and accuracy
- Ability to work flexible hours is a plus
- Ability to handle numerous responsibilities at one time is preferred
Service & Support Representative Job Description
- Handle all inquiries for pricing and product information for transactional furniture
- Communicate information back to customers
- Contact Furniture Support Teams, vendors, 3rd party freight companies, and Business Interiors Delivery
- Understand oncology/reproductive testing government billing rules around CPT codes reimbursable under the Physician Fee Schedule
- Process bill code changes/transfers and adjustments daily from phone inquiries or correspondence
- Use multiple systems to research, troubleshoot, and resolve problems and address client complaints
- Manage incoming phone inquiries regarding service features, options and pricing
- Assist customers with hardware and software configuration
- Schedule on-site service calls as needed
- Escalate technical issues to appropriate group
- Flexibility to provide the shift coverage for holidays and absence as required
- The ability to respond to difficult customer situations and
- Familiarity dealing with vendors and who to call for information and pricing
- Experience in complex problem resolution and escalations process
- Minimum of 3-6 months customer service experience, preferred High Touch and/or Specialty training
- Shift will be assigned between 6-6pm MST
Service & Support Representative Job Description
- Escalate L3 issues to Supervisor or Sr
- Process and register customer data from Nolo.com online forms
- Utilizes multiple CMMS systems to distribute, coordinate, track and monitor requests from inception to completion
- Work as the primary liaison between client and vendor
- Provide client reporting data as required either through the CMMS reporting system or by gathering pertinent information as directed by the responsible PM
- Maintains ongoing contact with both internal and external clients to ensure follow through on requests (work order updates, completion)
- Keep lines of communication open throughout Care, including partners
- Performs various clerical duties such as sorting correspondence, filing, photocopying, scanning and indexing documents
- Insurance billing, researching accounts in client systems including payments, inbound and outbound calls to clients
- Assists with follow-up activities related to patient, guarantor and insurance company correspondence
- Primary Customer Service contact for patients, pharmacies and medical professionals utilizing an Opus Health program
- Flexible and self-motivated individual
- Ability to analyze, anticipate and solve problems
- Strong computer skills and knowledge of internet software
- Minimum of 6 months customer service experience in a call center environment
- The position requires a high level of research, analysis and resolution of system and product issues
Service & Support Representative Job Description
- Effectively communicate with customer other Service Engineers
- Execute on account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention
- Drive continuous improvement through the execution of action plans and inventory tracking mechanisms
- Provide clear office communication with location managers and patrons
- Set up customers with FCC, handle FCC disbursements
- Crop protection product mixing
- Utilizes SAP to run reports used to monitor processes and correct errors
- Process consumer returns, credit requests & RMA’s
- Assist employees with benefit and discounted orders
- Verify and update consumer records and billing information
- 2-3 years technical support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired
- Candidates must be flexible to work 1st, 2nd, and 3rd shift positions
- 1-2 years experience working in an IT call center environment
- Candidates must be analytical with their problem solving skills
- Previous Personal Insurance experience strongly preferred
- Excellent communication and telephone skills are necessary
Service & Support Representative Job Description
- Move inventory and remove out of stock items on live orders
- Work in CRM system to aid with consumer requests and document all account interactions
- May assist in the cross-training of fellow Customer Service Representatives
- May assist in the generation of various department reports for senior management
- And email
- Verify customer account information to assure proper billing and worksite
- Required changes and communicates to Service Database Representative for installation
- Move/correction
- Receives detailed instructions on most assignments
- Knowledge-base contributions
- The employee is regularly required to sit for extended periods
- Demonstrated skill in process improvement and/or operations excellence
- Possess strong interpersonal and communication skills, both verbal and written, strong organizational and planning skills
- Zendesk or Service Now software
- Candidate must possess at least a Bachelor's/College Degree in Engineering (Others), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent
- Ability to articulate any limitations of data, , identify customer insights from data