Service Delivery Representative Job Description
Service delivery representative
provides technical and product information in response to customer questions and/or problems in accordance with corporate policies and procedures.
Service Delivery Representative Duties & Responsibilities
To write an effective service delivery representative job description, begin by listing detailed duties, responsibilities and expectations. We have included service delivery representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Workload fulfillment for Service Delivery activities (e.g., HR invoices, Offer administration, and employee services)
Entry of information into administration and tracking systems (e.g., ePRO, PSHR, Case Mgmt)
Securing the cooperation with internal HP functions (customer service, finance, global procurement, delivery operation, global account teams )
Provide presale support during the engagement stage
Assists walk-in and phone customers with technical questions and product knowledge in a timely manner suggesting selections that meet their needs and emphasizes product selling points
Establishes strong working relationships with employees, sales team and customers to ensure service levels are exceeding customer's expectations
Prepares sales orders and assists the customer in checking and loading merchandise
Investigates and resolves customer complaints in a timely manner
Maintains a clean, professional sales center appearance and ensures that shelves are properly stocked
Manages IT implementation projects for small to medium-sized IT solutions
Service Delivery Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Delivery Representative
List any licenses or certifications required by the position: WHMIS, TDG, PMP
Education for Service Delivery Representative
Typically a job would require a certain level of education.
Employers hiring for the service delivery representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Technical, Communication, Education, General Education, Computer, Business, Financial Services, Computer Science, Information Technology, Engineering
Skills for Service Delivery Representative
Desired skills for service delivery representative include:
Administration
Corporate policies
Products/service portfolio
Technical practices in relevant areas
Markets and processes
Corporate organization
Job and policies
High availability system environments
If applicable
North American geography
Desired experience for service delivery representative includes:
Problem determination and remediation
Ability to work a flexible schedule including any days, shift, and weekends to ensure that the customer demand is met
1+ years of related inside sales experience
Inspects technical design documents for standard IT solutions
Minimum 1-3 years of administrative or customer service experience
Good personal management skills such as organized work, scheduling and cost tracking
Service Delivery Representative Examples
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Service Delivery Representative Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of service delivery representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service delivery representative
- Working with customers in a professional manner regarding any concerns
- Pre and post trip paperwork
- Issuing credits for customers when necessary
- Completing daily log book
- Solve complex technical problems for Desktop PC, Laptops, Peripherals, and Mobile Devices
- Monitor servers and alerts and take corrective actions when systems are not functioning as expected
- Service Delivery, People Service Center contact (w/administrative experience)
- May deliver regional administrative support for HR activities (e.g., Personnel files, On/Off boarding)
- Receives inquiries to call/contact center and may serve as regional point of contact for manager/employee inquiries
- Accountable to service delivery performance/satisfaction measures, expectations and standards (qualitative/quantitative)
Qualifications for service delivery representative
- Dedicated to meeting internal and external goals
- Non-CDL or CDL license required
- Works well unsupervised and is self- motivated
- Must be able to do physical work (walking, bending, pulling, lifting, ) and lift up to 75 lbs
- Must have pasion for customer service
- Able to perform reporting, administrative, basic assembly, functions
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Service Delivery Representative Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of service delivery representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service delivery representative
- May include HR Admin work unique to business or site/geography
- May include Local liaison between business and Service Delivery, People Services Center
- May include support to Local Managers, Employees, HR
- Answer team members’ questions
- Comply with contract requirements, business unit rules and related industry and legal regulations
- Identify, prioritize, and resolve most questions and issues independently
- Work on and complete multiple assignments simultaneously as directed by leader
- Complete complex tasks, assignments, and defined processes independently
- Participate productively as member of a team
- Maintain machinery and report malfunctions
Qualifications for service delivery representative
- 0-1+ years of HR experience and related systems
- Demonstrated ability to gain knowledge of HR disciplines and processes business operations
- Versed in HR/Shared Services
- Expertise in customer issue resolution
- Supporting transactional/administrative processes
- Must be customer-focused and comfortable working with a diverse group of people
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Service Delivery Representative Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of service delivery representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service delivery representative
- Quality check scanned documents
- Enter data related to special handling, such as attachments
- Act as backup for other clerical functions
- Installation and de-installation of Hitachi equipment
- Microcode Release/Engineering Change Implementations
- Break/Fix solutions including documentation of the events
- Able to perform data collection such as dumps for complex issues
- Participation in Systems Assurance Planning & Execution
- Communicates clearly with Customer and Team members on all maintenance activities
- Performs basic Services delivery on customer engagements, under direction of Customer Engineer-A
Qualifications for service delivery representative
- Familiar with MS Office suite, particularly Excel, PowerPoint and Word
- Minimum 1 yr customer service experience
- Ability to follow written policies, procedures and guidelines, and give feedback to leaders
- Ability to read and interpret basic to moderately complex documents, such as operating and maintenance procedure manuals and government/healthcare guidelines
- Excellent written and oral communication skills and customer-service skills, including professional telephone skills
- Post Secondary required
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Service Delivery Representative Job Description
Job Description Example
Our company is looking for a service delivery representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service delivery representative
- Timely and accurate Team inbox management, completion and documentation of issues log and team checklists
- Timely and accurate input and control of deals in the TPA’s platform
- Timely and accurate input and maintenance of client registration details in TPA’s platfrom and any other internal and external systems
- Support and partner with Global Liquidity accounts manager and Service Delivery team across ASIA US and EMEA
- Escalation point for any operational issues both for TPA and internal AM teams escalation towards management / ManCo
- Maintain daily/weekly/monthly checkpoints with TPA
- Error escalation point for internally detected errors or errors detected by the relevant TPA, coordinator for corrective measures and appropriate actions involving AM senior management, product desks, Risk and Compliance, initiator of the Risk error escalation process
- Exception process co-ordination and quality checking within AM
- Subject Matter Expert for JPMAME projects where required
- Identify opportunities for service improvement and coordinate change with all areas impacted
Qualifications for service delivery representative
- A minimum of two (2) years of Customer Service and/or Call Centre experience
- Definite asset to possess logistics management experience
- Excellent verbal and written communications skills required in both English and French
- Dental/medical claims experience preferred
- Must have or be eligible for/willing to obtain a Class C Driver’s License
- Previous Customer Service position and Call centre experience (min
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Service Delivery Representative Job Description
Job Description Example
Our growing company is looking to fill the role of service delivery representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service delivery representative
- Understanding of business strategy and implications/dependencies on TPA operating model
- Key point of contact for CS team enquiries
- Key point of contact for queries (ManCo referrals) from vendors activities
- Participation to SDD reviews, Management & Team Reporting
- Provides support for non- standard or specialized systems including proactive and reactive troubleshooting
- Relationship Management – TPAs, platforms, internal parties
- Error escalation point for internally detected errors or errors detected by the relevant TPA, coordinator for corrective measures and appropriate actions involving AM senior management, product desks, Control Management, Risk and Compliance, initiator of the error escalation process
- Liaison with other internal & external vendors
- Partnership with global business units (Sales, Product Dev, Tax, Compliance, Client Service )
- Coordination of activities/issue resolution with Client Service teams
Qualifications for service delivery representative
- 3 to 5 years experience with Hitachi or like storage environments with S/390 and Open Systems background
- Must have thorough understanding of the basics of today’s technology platforms in the storage arena
- Must be able to work weekends and nights for on-call duty
- Must have the ability to provide Customer interface for all technical related issues
- Detailed understanding of Asset Management operations, TA and/or CS experience of a minimum of 5 years
- Ability to process registration, dealing and banking activities