Technical Service Manager Job Description
Technical service manager
provides installation assistance for Xylem Water Solutions products to contractors, customers and OEM for designated Xylem Water Solutions products.
Technical Service Manager Duties & Responsibilities
To write an effective technical service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included technical service manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Oversees the conceptualization and execution of websites, utilities, Mobile Apps, and applications which increase lead generation, product usage and drive activations
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees
Achieves service objectives by contributing service information and recommendations to strategic plans and reviews
Meets service financial objectives by forecasting requirements
Determines service requirements by maintaining contact with customers
Improves service quality results by studying, evaluating, and re-designing processes
Maximizes operational performance by providing help desk resources and technical advice
Lead new product introduction in Region through presentations, customer sampling and diligent follow-up
Provide Management with proactive updates on potential customer impacting issues
Responsibility for all personnel issues and performance evaluation of subordinates training, developing and mentoring
Technical Service Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Service Manager
List any licenses or certifications required by the position: ASE, BRC, HACCP, CCNA, NADCAP, AS9100, ISO, RHCA, MSDS, ITIL
Education for Technical Service Manager
Typically a job would require a certain level of education.
Employers hiring for the technical service manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Technical, Automotive, Engineering, Science, Education, Business, Chemistry, Computer Science, Chemical Engineering, Technology
Skills for Technical Service Manager
Desired skills for technical service manager include:
Have the BU products approved for use and have the products recommended for commissioning of the equipment
Process improvements
Theories governing the operation and application of various Flygt and other relevant Xylem brand products is necessary
Water/wastewater processes
Applications
Functional areas
CRM systems
Dairy enzymes and cultures industry
Mainly low lactose milk and fermented milk products
Alternate care providers
Desired experience for technical service manager includes:
Minimum BS in relevant technical discipline
Home office negotiable
English/Spanish bilingual a plus, but not required
A minimum of 3 years direct experience in VCM technology
Ability to work with customers in all regions of the world with different cultures and different levels of knowledge of the VCM industry
This position must be able to work to schedules and deadlines, which are often dictated by others outside the organizations
Technical Service Manager Examples
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Technical Service Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of technical service manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical service manager
- Monitors and administers the warranty policies of operating companies
- Add innovative animal science and nutrition knowledge and solutions to customers and adding value to their business
- Manage product evaluation and development trials with key customers, coordinating with HQ Research and Technical Services Managers on trial designs as needed
- Effective training and development of distributors to develop and sustain their value selling capability
- Maintain active technical learning that ensures company technical leadership in the market place
- Ensuring territory specific technical needs and opportunities are effectively communicated to internal stakeholders and develop programmes to explore the opportunities to meet customer needs
- Coordinate and work with Application lab/Team and Sales team to develop technical solutions for customers
- An outstanding combination of intellect, energy and team skills
- Excellent skill of problem solving and resolution
- Keep updates about business development activities, Competitive and market intelligence
Qualifications for technical service manager
- Abroad working experience in nutrition will be preferred
- Veterinarian licensed to practice in Malaysia
- 5-10 years of work experience in the poultry industry and familiarity with Malaysian commercial poultry companies
- Knowledge of conventional and antibiotic free commercial poultry production systems as it relates to vaccines and vaccination programs, poultry management, MFAs, and nutrition
- Ability to travel >50% primarily in Malaysia (Peninsular & East)
- Minimum 5 years of experience in similar job profile
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Technical Service Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a technical service manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical service manager
- Support Sales Manager to achieve annual sales targets, volume, value and gross profit for Vietnam
- Works with staff to set priorities and develop long- and short-term project schedules
- Oversee the work of technical contractors, including Web Developers and Mobile App Developers
- Oversees the work of the Front-end Developer
- Partners with Sales and Marketing departments to identify high-priority targets (e.g., RFPs, large accounts, consortia) that require specialized web sites and tools
- Partners with Systems and Technology departments as needed to facilitate interactions with enterprise systems, services, and products
- Manages other projects and processes as needed
- Provide strategic and tactical leadership of TSEs within the region and coordinate with Market Segment leadership, C&PS leadership, Engineering, and ISC in developing and deploying comprehensive support strategies for Levels I, II and III technical support by ATS
- Develop & drive an MOS to execute ATS goals for the Americas region while achieving customer satisfaction and accomplishing SBU and product line goals
- Lead the coordination of electrical Technical Core Teams for specific product families responsible for establishing, measuring and improving the technical support of those systems and products
Qualifications for technical service manager
- Language proficiency in English (both writting and speaking)
- Diploma/ Degree in Engineering discipline
- Must be a strong team player and pay attention to details
- Technical Degree in Refrigeration
- Bachelor’s degree in a related engineering discipline or equivalent work experience
- Master’s Degree in engineering or business preferred
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Technical Service Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a technical service manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical service manager
- Develop and provide frequent updates on ATS performance to Americas customers via communication plan, ad hoc meetings in line with SBU and C&PS expectations
- Develop and execute alignment of ATS with product line strategies developing training needs for the team
- Execute development and usage of Knowledge Centered Service within the ATS team, and its proactive flow down to customers and other functions
- People management, performance management, & resource management interactions with Sr
- Execute existing and develop new IT tools to execute ATS strategies and plans in supporting customer and business needs
- Conduct face to face meetings or calls to determine support strategies and receive feedback on ATS
- Collaborate with GTO HOS Leader to continue the HOS journey and incorporate through the Americas TSE team
- Drive capture, reporting, and management of field events/customer reliability issues from Americas ATS team to E&T as necessary
- Monthly MOR review with Sr
- Create cohesive Management Operating System through deployment of common processes/standard work, goals & objectives, performance measurements, and rewards and recognition program
Qualifications for technical service manager
- Candidates with products knowledge, commercial competencies, customers and Manitowoc network knowledges , Export rules knowledges (INCOTERMS / COFACE / PAYMENT TERMS, etc) will be an added advantage
- Technical knowledge of generators, gearboxes, motors, power converters, switchgear, hydraulic systems, electrical systems and control systems is preferred
- Wind Farm Erection and Commissioning Experience preferred
- Wind Turbine Generator (WTG) design experience preferred
- Electric generation experience preferred
- Strong computer skills, with proficiency with Lotus Notes or MS Outlook Excel, Word and PowerPoint and basic statistical analysis, with Minitab experience a plus
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Technical Service Manager Job Description
Job Description Example
Our company is looking for a technical service manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical service manager
- Oversee and provide accountability for assigned projects, service requests, and incidents for Warner Bros
- Defines goals, objectives, resources and budget for area of responsibility
- Manage the day to day technical operations of the service business and ensure a fast treatment of technical queries, this includes cost assessment, case handling, review and disposition
- Propose and implement improvements and best practices in order to deliver a best in class Total Kare service experience and increase customer loyalty
- Monitor compliancy of the dealers and implement corrective actions where needed
- Provide technical support to dealers in the administration of service programs
- Maintain a relationship with customers within the vertical markets segment in relation to our offered service programs
- Provide technical support and expertise towards the Service Programs Account Managers
- Using assigned resources oversee the lab work to completion
- Manages acquisition, organization and delivery of information on unit performance and problems from users, dealers, or corporate personnel
Qualifications for technical service manager
- Ability to manage multiple projects, work under deadlines, and work both collaboratively and independently
- Experienced and comfortable with presenting to internal and external groups, in-person and online using webinar tools
- Possesses drive and motivation for achievement with the ability to learn and quickly apply new concepts and tools
- BS in Chemical Engineering, Chemistry or related degree
- Must have sufficient marketing and sales skills to develop and implement strategies to promote and commercialize existing and new products
- Must possess the necessary industry knowledge and ability to discern viable customer/market needs
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Technical Service Manager Job Description
Job Description Example
Our innovative and growing company is looking for a technical service manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical service manager
- Direct Product Service Managers in areas of service management required to maintain or improve customer and dealer relations
- Initiates appropriate corrective actions to quickly correct problems that could result in significant corporate expense
- Provide engineering, manufacturing, purchasing and marketing with information on user attitude and unit service, and performance requirements
- Perform research for and write service bulletins, specialized technical manuals, and other literature involving complex service procedures and commercial projects
- Manage and create field test programs of components and units
- Select and perform special assignments and follow directives that occur, as a matter of routine
- Provide users, dealers, and corporate personnel with expert problem diagnosis, technical information and advice
- Provide internal trainings
- Analyzes and processes defects and provides interim solutions according to Service Level Agreements
- Answers questions about the usage of functionalities in the system, including propriety programming languages and other development tools
Qualifications for technical service manager
- Must have excellent interpersonal skills to effectively assist and facilitate customer interactions
- Must possess High Level and persuasive written and oral communication skills
- Translates highly technical information for Client customers and others in order to provide maximum understanding of product capabilities and customer solutions
- Identifies plant process adjustments and modifications necessary to successfully produce targeted new products
- Seven plus years of job-related experience in call center environment
- Four plus years supervisory and/or management experience required